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From Assistant Clinical Analyst to AVP of the Office of Research Compliance – my career journey

Photo (from left to right): Emmelyn is the third women in the front of the photo

From Assistant Clinical Analyst to AVP of the Office of Research Compliance – my career journey

Since joining our team in 2005, Emmelyn has taken every challenge and turned it into an opportunity. Learn how her career progressed over the years and how we supported her along her journey.

Why did you want to become a part of Northwell Health?

My passion has always been in research and public health and because of this, I ended up moving to the New York area to attend a graduate program at Columbia University Mailman School of Public Health. In 2005, Northwell Health offered an opportunity for me to continue working in research as an Assistant Clinical Analyst, focused on regulatory compliance. It sounded like a great opportunity to learn more about the complex regulatory environment of research and work for a very large health care system. This was an exciting new challenge and I was eager to get my feet wet since I was had only had experience working in smaller medical academic centers in Chicago and Boston.

How has your career progressed over the years?

In 2007 I was promoted to a Manager in the Research Compliance department where I continued to work on developing the audit and compliance program and regulatory education and training for researchers throughout the organization. After a few years, I was promoted to Direct the Research Compliance Department and most recently, became the AVP, Research Compliance and Privacy Officer.

What are the biggest projects you are working on right now?

In Research Compliance we regularly perform audits of research throughout the organization and capture metrics. We’re developing ways to more effectively capture data from our reviews and develop analytical tools that can help us better pinpoint areas that may represent operational gaps or challenges leading to compliance issues or areas in need of further education and training. This data can then be presented to leadership and groups for further discussion or actions. At the end of the day, we want to be able to gauge the level of quality and integrity of the research that’s conducted at our organization. Continually evaluating quality and making improvements allows Northwell Health to continue to be a leading organization in research.

The other area I’m involved in is the Business Employee Resource Group (BERG). I’m one of the co-chairs of the Bridges Asian BERG that launched in October of 2016 and we’ve been working closely with the Center for Equity of Care (CEC) and various Service Lines across the organization on a variety of initiatives that seek to provide culturally and linguistically appropriate services and build trust within the communities that we serve. We are working to create a larger impact across the workforce, expand the marketplace and better connect with our communities. This is critical as Northwell Health expands its footprint throughout very diverse neighborhoods and we need to work cross collaboratively to make a substantial impact. I’ve worked in minority health initiatives and research and this has always been another passion of mine. Northwell Health offers an amazing opportunity for its workforce to get involved in organization level projects through BERGs, which is fully supported and encouraged by leadership.

Within your different roles, how did you leverage them to be successful?

I always find value working from the ground up and learning a lot along the way from experience, good and bad. Working my way from an Assistant Clinical Analyst to where I am today took many years with a fair share of challenges, failures, and successes. Over time I’ve learned that it pays to take risks sometimes, be proactive and a  self-starter, seek out a mentor and most importantly, to seek and listen to feedback. I was fortunate enough to participate in certain programs within the organization such as the High Potentials Program that exposed me to various management and problem-solving strategies and Corporate leadership. That definitely gave me a different perspective on how our large organization worked and the potential that everyone has within, that could be realized to its full potential with dedication to collaboration, putting in 100% effort, actively networking and seeking mentorship.

In my current role, I’ve found value in communication and being a mentor to others. This includes ensuring a good level of communication with my team, colleagues and with individuals throughout our vast organization. I remember reading an article about how leaders shouldn’t only seek to climb the ladder, but they make sure that they look back and help others up along the way. This rings true as a woman and minority in a leadership position as we definitely have our fair share of challenges in the work place. I always remember the people who have extended their hand to help me along the way to get me to where I am today, and I’d like to do that for others who show the same amount of dedication and enthusiasm working for our organization. I think that truly makes you a successful leader.

Were there any roadblocks you overcame? If so, what are you most proud of?

The hardest thing about career progression is when you advance to the next level. When I was promoted to a Director and had to supervise other employees it was completely new to me and I went through my fair share of trial and error. Fortunately, I had mentors and supervisors who helped me to overcome challenges every step of the way and who serve as role models. Over these years I have worked hard to build the Research Compliance program and expanded the department to where it is today. I am most proud of seeing my staff develop personally and professionally, overcome challenges, and work with me to make the program even better each year.

I have learned so much, met so many people and have grown professionally. Northwell Health has been a terrific place to work and provides so many unique opportunities for the workforce. I’d like to encourage others to seize the opportunities offered at our organization, network and meet with people outside of your department to expand your horizons. Lastly, be engaged and make your career what you want it to be – you are made for this!

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Transitional and Complex Care Nursing: unique skills for exceptional situations

Transitional and Complex Care Nursing: unique skills for exceptional situations

Northwell Health Solutions is enhancing patient care while improving the overall health and wellness of the communities we serve.

We focus our resources to empower patients, families and providers so that together they can ultimately achieve improved patient outcomes. In this work we safely transition patients from hospital to home and empower patients with chronic and complicated medical conditions to make the best health care decisions for themselves. Our services don’t end at the hospital doors, but rather, they extend into the homes of our patients and the communities we serve. Caring runs through everything we do.

Helping patients return home.

Transitional Care involves decisions and actions that enable patients to make the transition from an inpatient setting to the comforts of home. This includes medication reconciliation, discharge instruction review, scheduling appointments with PCPs and specialists and resource coordination. In many ways, this is very different from traditional nursing roles. It involves a great deal of one-to-one patient engagement, in person and on the phone. The nurses who take on this role must be comfortable working within each patient’s specific home environment – from houses and apartments to group homes and assisted living communities.

“In addition to their clinical skills, the best nurses for transitional care will possess a lot of qualities you just can’t teach, such as tremendous warmth, hospitality and the ability to encourage patients to buy into the program.”

–Dr. Zenobia Brown, Medical Director, Northwell Health Solutions

Helping patients stay healthy, after care.

Complex Care involves the care of high-risk patients in our practices and communities. It means working with patients to promote healthy living, so that hospitalization doesn’t become necessary. Each personal nurse care manager provides a full health risk assessment (HRA), individualized care plan and ongoing support.

Our employees serve the needs of our patients in the community, working to improve patient care and reduce the need for medical services by helping patients and caregivers more effectively manage health conditions. Our nurses work within a variety of practice settings and geographic areas to provide face-to-face as well as phone contact with our patients. This role requires a high degree of flexibility and adaptability, and feeling comfortable on the go in a changing environment.

“To work in Complex Care, you must be self directed, outgoing, proactive and possess strong time management skills in order to cover a multitude of practices. We’re looking to you to build great relationships with providers, patients, staff and family.”

–Mary DiCostanzo, ‎AVP, Complex Care Management, Northwell Health Solutions

Are you Made for this?

Northwell Health Solutions is helping define a new model of caring, one that is uniquely focused on helping people recover and maintain their health and wellness, outside the traditional hospital setting. With our strong, consistent growth, we have amazing opportunities for ongoing development, in a unique career path. But it’s not a career path made for just anyone. We’re looking for nurses who work hard and aren’t afraid to push boundaries to go the extra mile. If you think you’re made for caring for our patients and communities, you might be Made for this.

Join our talent community to explore career opportunities with Northwell Health Solutions!

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You might be Made for a ED nurse career with Northwell Health if…

You might be Made for a ED nurse career with Northwell Health if…

There’s something about working as an emergency department nurse that sets you apart from the crowd.

…you like your pace fast.

If your work shoes are track shoes, you might be an ED nurse. Let’s face it, you’re fueled by adrenaline and action and life in the ED is the only thing that will quench your thirst for excitement.

“It is a huge challenge to balance the demands of the ER with the organized chaos.  It takes a very special person to succeed here.”

 –Diana Giacomino, RN

…you know variety is the spice of life.

And you like it extra spicy. Habanero spicy. Every day is different in the ED. Every moment brings a new challenge and a new opportunity to be your best. That’s what you’re made for.

“Every day is different. It’s not made for everyone. It’s unique because you become a master in all fields.”

  — Andrew Wong, BSN, RN, CEN, CPEN, CCRN-K, Emergency Department Staff Educator

…you’re a team player.

As good as you are, you know it takes an exceptional team to make miracles happen. You wouldn’t have it any other way.  Fortunately, you’ll be surrounded by the best people in the business, including physicians who are consistently named among New York’s best by New York Magazine.

…you adapt at a moment’s notice.

When it comes to handling constant changes in a dynamic setting, you’re a human chameleon. You think fast, act fast and can change fast to suit every situation.

“What’s unique about being an emergency nurse is the constant need to reassess and reevaluate your situation and the situation of your patients–in a moment’s notice.”

–Matthew Hadley, BSN, RN

…you’re always looking for the next challenge.

You never settle and you’re never satisfied. If you even had laurels, you wouldn’t rest on them. You’re inspired to always go further and reach higher in your career.

“I chose emergency nursing because I knew it was a field that would constantly challenge me.”

–Sabina Monosova, BSN, RN

Make your move.

Now that we’ve established that you’re made for a great career in the ED, come to our ED Nursing Interview Week during the week of August 28th. You’ll get to learn all about the opportunities available throughout our 22-hospital system.  Find out more here.

Think emergency nursing at Northwell Health is right for you? Attend our upcoming ED event or apply to our open jobs.

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A career I’m proud of – why I decided to join Northwell Health’s team after the Military

Photo: Luis is the man on the right 

A career I’m proud of – why I decided to join Northwell Health’s team after the Military

Written by: Luis Phillips

My decision to enlist in the military emerged for numerous reasons.  I grew up admiring my father and his service in the military, saw how certain benefits supported my family and the different educational benefits.  I decided to join the U.S. Army right out of high school at age 17 through a waiver signed by my parents, and although the transition from military life to civilian life had the potential to be difficult, the military taught me how to keep calm in the face of chaos. Through my experience,  I have learned how to work well under pressure, improvise, adapt and overcome.

Towards the end of graduate school, I began searching for jobs related to my major in Industrial-Organizational Psychology and it was at this time that I learned about Northwell Health.  I noticed that they offered many opportunities within my major and I also wanted to join their team due to their recognition as a military friendly organization and their commitment to veterans. I had heard through peers about their reputation for being a great organization that encompasses diversity and professional growth. I discovered that they were hosting a veteran recruitment event for which I applied and later led to an interview.

Following the interview, I was hired and began my career at Northwell in 2014 as a Clinical Practice Plan Representative in the Central Business Office. While holding this position I was recognized as Employee of the Month and also nominated for Employee of the Quarter in 2015. After a little more than a year’s time, I transitioned to a Clinical Practice Plan Analyst on the Revenue Cycle Operations team. Within this role, I acquired a unique skill set, which allowed me to develop analytical acumen through SQL to write queries, as well as become the lead analyst and receive the myRecognition Execution award.  With this acquired skill set, a year and a half later I became an Operations Manager for the Clinical Informatics team at the Office of the Chief Information Officer (OCIO) in 2017.

At the beginning of my career, I was fortunate enough to become a member of the VALOR  B.E.R.G (Business Employee Resource Group).  Since joining this group I’ve had the opportunity to attend some events and share my experiences and stories with other veterans. VALOR is a program that brings veterans together to give them a chance to appreciate one another while also learning from each other’s experiences in the military and in their current roles within the organization, assisting veterans in gainful employment while promoting well-being.

I take a lot of pride in working for Northwell Health and feel a sense of fulfillment in my role because of everything I mentioned above – they support Veterans through the hiring process. They support Veterans while they are a part of this organization. And they support Veterans throughout the communities. I am currently enrolled in the Six Sigma Black Belt Certification Program, have been accepted into the MBA program for Strategic Business Management and will be attending Hofstra University in the fall of 2017 with the help of the organization’s tuition reimbursement program.  Being able to work within my field of study and the organization’s commitment to veterans is continuously gratifying. The health systems service to the community, as well as the abundance of genuine people, makes one take pride in being a part of such a rewarding organization.

 

Photo: Luis and his team after a successful drive for the Ronald McDonald House 

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We’re made for helping others find their way.

We’re made for helping others find their way.

At Zucker Hillside Hospital, it doesn’t just take clinical knowledge and skill to do what we do. It takes a special spark, a unique passion for treating patients as the unique and valued individuals they are. We’re profoundly committed to the compassionate care of people suffering from a wide range of behavioral conditions and addictions. We’re also passionate about our leadership role in the field as we pursue new treatments and solutions for helping people through extremely difficult challenges.

“As co-chair for the Evidence-Based Practice and Nursing Research committee at Zucker, I’m focused on initiating practices to improve patient care and satisfaction.”

–Tara Shajan, RN

We’re excited to be able to share our knowledge and best practices with the behavioral health community at the American Psychiatric Nurses Association’s 31st Annual Conference this October in Phoenix, Arizona! We spoke with two of the nurses from Zucker Hillside Hospital who will present their findings at the conference, and here is a sneak peek at their research topics:

Dialectical Behavioral Therapy (DBT) – Trish Woloszyn, RN

DBT is an evidence-based practice therapy created to help the many people suffering from borderline personality or impulse control issues. By uniting cognitive behavioral therapy with Buddhist meditative practices, it combines the best of our advanced knowledge with ancient wisdom. The treatment involves exercises in mindfulness, emotional regulation and distress tolerance and acceptance. Ours is the first inpatient adolescent unit in the country to incorporate this into practice. We’re seeing amazing results in terms of constant observation as well as a decrease in self-injurious and suicidal behavior. So far, we’ve sent eight core staff members from all disciplines for intensive DBT training. We’re continuing to have more staff trained, including nursing staff, so they can gain a greater understanding about the ways DBT can help our patients.

The Importance of Noise Control – Tara Shajan, RN

We weren’t  satisfied with our Press Ganey score for patient experience related to noise level. I led an initiative with our RNs and other staff to modify the practices on the unit to control the level of noise on the unit after 11 pm. The change in our mean score since the implementation of the new process has been remarkable – rising from 27 to 72 in just one year. This is a tremendous change. Essentially: Reducing noise level can contribute to improving quiet and therapeutic healing environment and thus enhance patient experience. With these changes, we have completed the goal of bringing up the satisfaction of the patients of the units during the night time. Since the initiative, the staff who would never paid attention to noise change are now aware of it and there is a big culture change . Patients are able to get a good night’s sleep. The improved Press Ganey patient satisfaction score is proof it’s working.

“We found that reducing noise level can improve the therapeutic healing environment and thus enhance patient experience.”

–Tara Shajan, RN

At Zucker Hillside Hospital, we are rejuvenating our nursing research and are committed to encouraging nurses like Trish and Tara to explore untapped possibilities and to discover new and better ways to deliver exceptional patient care. If you’re made for advancing your clinical practice, Zucker Hillside Hospital is made for you.

“The nursing department at Zucker Hillside Hospital has been very invested in promoting nursing research to all the nursing staff.”

— Trish Woloszyn, RN

Think you might be made for a career in Behavioral Health? Explore available careers here!

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Our candidates know best, and they told us we were.

Our candidates know best, and they told us we were.

We are honored to receive the Glassdoor Best Place to Interview Award. Ranked 19 out of 100 companies, we are proud to know that our candidates had a positive experience when they began their journey with our organization.

“Our candidate experience is of paramount importance to us.  We strive to ensure that all candidates begin to get to know Northwell, well before they set foot inside our doors.  So being acknowledged as a great place to interview means that we are giving folks an early positive experience with us, one that sets the stage for them to be highly engaged and successful once they join our amazing team.  Our employee promise states that we never settle, and always strive to be our best.  Earning this special recognition means that we are continuing to push boundaries, and make people’s lives better.”

-Elaine Page, Chief People Innovations Officer, People Innovation & Solutions Team

Want to know what our recruiters look for in candidates while they are interviewing? Take a look at their responses below!

What is your best advice for acing an interview?

Research. Research. Research.  Find out as much as possible about the company, the interviewer, and anyone else that may be involved in the hiring decision.  Doing your homework shows that you are prepared and actually care about the opportunity in front of you.  And you never know what you may discover.  Attending the same college as your potential new boss opens the door to great conversation! Always remember to be enthusiastic, engaged, inquisitive, and goal oriented.

When I am interviewing a candidate, I look for behavioral traits that stand out in a positive way.  Candidates who are personable, enthusiastic, and know what they want and why they want it, these are the type of candidates that I am confident sending on hiring manager interviews.

What is your favorite interview question?

It’s very easy to answer this question with, “What are your strengths?”.  But my favorite interview question is, “What are your weaknesses?”.  Knowing what you need to improve on as an individual or as a professional shows great self-awareness.  This also lets your prospective employer know what developmental opportunities may exist for you within the organization.

What do you look for in a candidate?

Someone that is overall passionate about what they do who are ready and eager to start a career with us and not just looking for a paycheck or job. We love candidates who can easily relate to others and who enjoy working with people on all levels. Don’t forget to mention the times you have gone above and beyond within your current and previous roles – we want to see you have heart and that you are willing to go the extra mile.

What do you wish candidates knew about Northwell Health?

Once hired there is so much room for growth and advancement. The managers and leadership are truly invested in your personal and professional growth.  This is an employee friendly environment and we are always trying to come up with different ways to enhance the employee experience. There are so many different volunteer opportunities and events to participate in such as wellness programs, make a wish, concerts, etc. When interviewing, the Talent Acquisition Specialist that conducts the interviews are really down to earth and just want to know about your skills, experience and if this right fit for you, the department and the institution as a whole – so don’t be nervous. Think of the interview as a conversation. (Hint: We love to hear about your accomplishments and future goals)

Think you’re made for this? Explore our unlimited career possibilities.

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Surgical care without compromise

Surgical care without compromise

If you refuse to settle, if you constantly push yourself to achieve more, if you want to work on the cutting edge of surgical nursing, a nursing career at North Shore University Hospital (NSUH) is made for you. We’re a Level I trauma center, a destination surgical center for the region and a place where the most complex surgeries are an everyday thing.

  • We’re bringing together a team of top-notch clinical professionals
  • We’re constantly investing in state-of-the-art surgical technology
  • We’re growing fast and enhancing our extensive capabilities, including a new building that will house 18 brand new state-of-the-art operating rooms
  • We’re adding ORs with hybrid technology and new ICUs
  • We’re opening a world-class heart transplant center

In all we do, we’ll continue to deliver high quality care and we won’t stop pushing the envelope. We are making changes at a pace that no other hospital can keep up with, and we need the right people to make it happen.

“Miracles happen at North Shore.”

–Kelly Treacy, Associate Executive Director of Perioperative Services

The heart of incredible achievements.

One of our most exciting developments is the upcoming opening of our new heart transplant center.  “A life-saving heart transplant program at North Shore University Hospital will be a major resource for residents of Long Island, Queens and the outer boroughs,” said Alan Hartman, MD, Senior Vice President and Executive Director of Cardiovascular and Thoracic Surgery at Northwell Health. “This gives transplant patients access to high-quality care, closer to home.”

Facing challenges head on.

From transplants to all of our surgical services, outstanding people are what drive our exceptional care. They question assumptions, push boundaries and always put patients first. The result? An impressive array of awards and designations:

  • Bariatric Surgery Centers of Excellence as named by the American Society for Metabolic and Bariatric Surgery
  • Named among the nation’s best hospitals by U.S. News & World Report for neurosurgery, heart surgery and GI surgery
  • Designated Academic Centers of Excellence for minimally invasive surgery in gynecologic oncology and gynecology by the American Institute of Minimally Invasive Surgery

“This is for people who are eager to learn and want to be part of something really incredible –which is the delivery of stellar patient care. It is so much more than a job, it’s a passion.”

— Kelly Treacy

Movers and shakers.

To help grow exceptional OR performers, we provide exceptional opportunities for continuous learning. We also offer general OR and Ambulatory OR fellowships. And with our commitment to promoting from within, you’ll enjoy exceptional career advancement possibilities. This is a place where career progression is not only encouraged, it’s expected. And we’ll give you every tool and opportunity you need to go as far as your ambition will take you – RN to BSN to MSN and more.

“The caliber of people we’ve brought on has been fantastic, including baccalaureate-prepared nurses (many who are in pursuit of a master’s degree).”

— Kelly Treacy

Take up the challenge.

The continued excellence of our surgical programs requires OR nurses with the skills and passion to rise to meet even the greatest surgical challenges. If this sounds like it was made for you, you can take that next step at our OR Nursing Interview Day on Thursday, August 17. We’ve got 8, 10 and 12-hour shifts to choose from.

Refuse to settle. Don’t compromise your career to work conveniently. Help us shape the future of OR nursing, and accept the challenge that comes with it.

Interested in joining our team of OR nurses? Explore our unlimited career possibilities today.