Photo: Lindsey is on the right.

My experience as a Healthcare Management Program Summer Associate in the Imaging Service Line.

Written by: Lindsey Feuerzeig, Binghamton University, HMP Summer Assocaite 2019

Healthcare has been an industry that has peaked my interest for most of my life. When I was 10 years old, I went to Huntington Hospital with stomach pains. A few hours later I was transferred by ambulance to Cohen Children’s Medical Center and the next morning I had an emergency appendectomy.

Fast forward to college, I arrived freshman year as a Biomedical Engineering major with a dream to work in stem cell research. Chemistry did not go too well and I switched to my current major, Industrial, and Systems Engineering (ISE), focusing on the optimization of complex processes, systems, and organizations. This major is typically highly focused in manufacturing; however, there has been a recent focus in healthcare as well.

In January 2019, I accepted an internship offer in the Healthcare Management Program (HMP). I later found out that I was placed in the Imaging Service Line, and was interested to see what exactly that meant. The Imaging Service Line provides critical services such as X-Ray, MRI, CAT scan, Mammography, etc. During the course of the internship, I was enthralled with all activities regarding Northwell’s imaging services.

During my internship, I attended outpatient site visits, learned about the clinical aspect of imaging, and most importantly listened, and brought insight back to our leadership team. I worked on volume reports for each facility, as well as equipment reports. I also worked on a major inpatient project at North Shore University Hospital, The MRI Assessment Project. The project detailed data behind the outpatient volume of the hospital including procedure type, referring doctors, and patient demographics. The second part of the project included creating a detailed workflow of the inpatient process and identifying associated bottlenecks. After my completion of the assessment, I reported out at a final presentation to various hospital executives. My project will continue to be executed by my preceptors as my internship has now come to a close.

Reflecting back on my experience this summer, I could not have wished for a better program. The HMP has helped me grow both my technical and soft skills. I was encouraged to step outside my comfort zone throughout all my projects and meet with various stakeholders for their input. As a summer associate at Northwell Health, I was treated as a fellow employee and expected to deliver results to my assigned projects.

I’d like to say thank you to Northwell for offering a robust Healthcare Management Program and I look forward to applying all I’ve learned to my future career in healthcare management.

Update: Lindsey has been offered and accepted a full-time position in the Management Associate Program as an Associate at LIJ Medical Center once she graduates from Binghamton Unviersity May.

Submit your resume to become a Summer Associate in the 2020 Healthcare Management Program Internship!

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The 2019 Healthcare Management Program Internship Experience

When 34 Summer Associates started their first day at orientation in June of their 10 week Healthcare Management Program Internship, they didn’t realize how impactful their experiences this summer would be. Coming from all over the nation, junior college students joined Northwell to work across 23 hospitals, service lines and departments to be immersed into the day to day operations of a healthcare administrator. Mentored by Northwell team members and leaders, each Summer Associate had an unforgettable experience.

Working closely with their assigned mentor, our Summer Associates had the opportunity to work on real, meaningful projects that had a major impact on Northwell’s business operations. Projects that they were then able to present out to their fellow Summer Associates, Northwell leaders and executives during presentations at the end of their 10 weeks. This summer, over 100 projects were worked on by our Summer Associates, some examples include:

OR turnover time analysis through processing mapping and SWOT analysis to implement process improvement ideas in the operating room.
Helping to implement a new registration workflow for a new facility that is opening.
Designing and implementing a brand-new, more efficient patient tracking system to reduce ambiguity of the patient progress and location and to minimize any delays in turnaround time between cases.
Designing a scorecard to analyze EMS vs walk-in volume, EMS agencies who bring in the most patients, cardiac arrest, trauma and stroke patients, triage levels, and contribution margins in the Emergency Department.
Compiling data to track the availability of beds in order to improve patient flow and communication by developing an automated dashboard.
Helping to prepare for Joint Commission Certification surveys.
Staffing analysis to determine the need to increase staff due to the opening of a new unit or service.
Determining the idle bed time- time from when a patient has been cleared for discharge, to when the patient leaves their room- by looking at team member process efficiency.

Summer Associates also had the opportunity to participate in weekly Educational Sessions at various hospitals and service lines and team building. This summer they also attended the Nurses Night Yankee game along with Northwell nurses, had a team building session at the beach where they played Northwell trivia and beach games and cooked meals at the Ronald McDonald House of Long Island to feed families with sick children and give back to the community.

The 10 week experience was more than an internship, it was a stepping stone to help junior college students realize their full potential and career opportunities after graduating from college. Don’t just take our word for it, hear from some of our 2019 Summer Associates!

“The HMP has helped a lost Biology major find his way and believe in himself for his future career. This program is truly phenomenal. I have made connections that I believe will last throughout my entire career.”

Achyut DasguptaSouthside Hospital Summer Associate, St. John’s University

“My 10-weeks at the Cancer Service Line flew by! From day one, I was given meaningful projects and assignments that had a direct impact on the patient experience. The Healthcare Management Program provided me the opportunity to explore Northwell’s extensive health system while also being a valued member of the team at my own site. I could not have asked for a better internship experience!”

Morgan TienkenCancer Service Line Summer Associate, Colgate University

“The Healthcare Management Program was an entirely unique internship that provided me with opportunities I wouldn’t have gotten anywhere else. From day one I was seen as a valued member of my team and given meaningful projects that had a tangible impact on the organization. Not only was I able to grow my professional and technical skillset, but I was able to form genuine relationships with my fellow interns that will last far longer than these 10 weeks!”

Jessica DobkinHealth Solutions Summer Associate, University of Alabama

“The Healthcare Management Program was an incredible experience during which I had the opportunity to get hands-on project management experience, to build relationships with clinicians and administrative leaders, and learn something new every day about what it means to be a healthcare administrator. I was empowered to do meaningful work to make patient care better and better every day and this internship has inspired me to pursue a career in healthcare administration.”

Megan McKennaPhelps Hospital Summer Associate, Georgetown University

“This internship is like no other. The amount I learned regarding hospital management and operations over these past 10 weeks is exceptional, and I have gained exposure that has strengthened my leadership skills.”

Katherine HegermillerPeconic Bay Medical Center Summer Associate, Holy Cross University

“The HMP internship gave me first hand insight into what the field of hospital administration looks like. I got a real feel for what healthcare management is and I can’t wait to continue my path in this field thanks to the HMP!”

Alicia GolyskiSouthside Hospital Summer Associate, Boston University

“This summer has been a very rewarding experience for me. I was able to touch almost every aspect of healthcare administration, and my mentors were sure to give me exposure to whatever I was interested in.”

Brittany SteinekeCohen Children’s Medical Center Summer Associate, University of Illinois at Urbana-Champaign

Unbelievable summer, great experience, great environment, best team! I learned so much this summer and grew so much professionally that I can confidently say I want to go into healthcare for sure as a result of this program.”

Chasin MizrahiCardiothoracic/Cardiology Service Line Summer Associate, University at Buffalo

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