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An Appointment With: Northwell Health President and CEO, Michael Dowling

An Appointment With: Northwell Health President and CEO, Michael J. Dowling

1. Growth has been a big part of Northwell Health’s success over the past years. How do we plan to continue to grow in 2018?

Everybody wants a piece of the health care space, from Google and Amazon to IBM Watson and other tech companies looking to disrupt the status quo. More recent examples include the purchase by Optum of the DaVita Medical Group, and CVS’ proposed acquisition of Aetna.

As New York’s largest health care provider, we’re not going to stand still. There are ongoing opportunities for Northwell to pursue new, innovative partnerships. Most of the traditional consumer transaction companies trying to gain a foothold in our industry are not providers of care, so they will need to be connected to hospitals and health systems that are firmly established in major metropolitan areas. Their goal, like ours, is to improve the continuum of care and make the delivery system as seamless as possible, so there could be synergies and opportunities in the year ahead to pursue ventures that will enable us to compete more effectively in this rapidly changing environment.

2. How will we push the boundaries and be Truly Innovative in 2018?

This era of consumerism forces everybody – including traditional providers – to think about doing things differently. I’m a big believer that competition is good. It’s disrupting. It can give you headaches and lead to sleepless nights, but it’s good because it forces you to work harder and get better. It forces organizations to be more efficient, more productive and more creative. These types of disruptions are occurring in all industries, not just health care. To that end, we continue to look to our employees for innovative ideas on how to do their jobs better, invest in startups that are trying to bring exciting new technologies to market and partner with other organizations to enhance what we’re already doing well.

3. What is your top goal this year for Northwell Health?

Northwell Health will continue to expand its ambulatory network, and focus on ways to further enhance the patient experience. As noted earlier, we will continue to pursue innovative partnerships with other companies within and outside of health care. In keeping with our mission to improve the health of the communities we serve, we will also enhance our efforts in the disease prevention arena by strengthening our focus on promoting health and wellness. We’ll also continue to leverage new technologies that help improve access to care and our ability to monitor patients’ progress by maximizing our use of artificial or automated intelligence and telemedicine. Another important focus will be on strengthening customer loyalty by connecting with people early in their lives, and then meeting or exceeding their expectations during every encounter we have with them thereafter.

As many of you already know, I was at Mather Hospital in Port Jefferson last month when they signed an agreement to join Northwell. It was a happy moment for everyone involved. They represent the 23rd hospital in our health system. Mather has a history and tradition of excellence that we’re proud to be associated with. And we bring to them an array of services and expertise they can leverage to help complement their offerings to Suffolk County residents. We are stronger together. We’ll work hard in 2018 to continue to strengthen that value proposition for our customers.

4. If you could give advice to someone interested in joining the Northwell Health family as an employee, what would it be?

Have a curious mind and a belief in the concept of lifelong learning. Your education doesn’t end when you get a degree. Continue to educate yourself on a daily basis. Next, work hard and always try to do the right thing. Always have a sense of humility about your contributions to the organization. Having a positive attitude is one of most important attributes of any employee, as is perseverance. All of us are going to have bad days from time to time. Never give up when times are tough. And lastly, don’t be afraid to fail. As Albert Einstein said, “Anyone who has never made a mistake has never tried anything new.”

5. What inspired you to get into health care?

Long before I joined the health system in 1995, I spent more than 20 years working in many different jobs within health and human services, so transitioning into a health care organization seemed like a natural transition. While quite a few people are aware of my background working as director of health, education and human services for former New York Governor Mario Cuomo and as a professor of social policy at Fordham University, I previously worked as an administrator in the Rockland County (NY) Department of Social Services, as a social policy consultant and analyst for the Columbia University School of Social Work, the New York State Communities Aid Association, the National Urban League and the United Church of Christ, and earlier as a caseworker in New York City schools.

In terms of inspiration, certainly my upbringing in a poor, rural area of Ireland was a major factor in why I decided to pursue a career in health and human services. I’ve always been driven by a desire to do the right thing and by the benefits I thought I could deliver to the community-at-large. For me, it has never been about personal benefits, but the whole idea of purpose: do well and do good for others.

6. How do you stay focused and motivated year after year?

By continually pursuing new ideas that help me become a better leader and help the organization become more successful. While a lot of people think stress is bad, it pushes you to be more innovative. To be successful in any leadership position, you have to be a little bit unhappy and always searching for ways of doing your job better.  As a former athlete, I always draw a parallel to sports. The only way to become good at any sport is to push yourself to the limit. There’s a big gap between our capabilities and our current level of performance. No matter how good you think you are, you can always get better. Having that personal drive and never being satisfied helps you grow, develop and exceed expectations.

7. How did you ring in the New Year?

Reading a good book. Here’s a list of my most-recent list of recommended reading.

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Our dedication to employee and patient safety in action

NSUH-Employee-Entrance

Our dedication to employee and patient safety in action

Coming together to serve others, that’s what we do here at Northwell Health. And when it comes to protecting our patients, communities and employees, we do everything in our power to do so. Our Administration and Security teams over at North Shore University Hospital have proven just that.

At the end of 2016, the Security team at NSUH knew that they wanted to implement a few changes to make their campus safer. “At any moment of the day, anyone could come onto our campus and walk right into the hospital. With recent events throughout the United States, we wanted to ensure the safety of our patients, their families, and our employees,” said John Ferrigno, Director of Security.  On average, over 900 people per hour were entering the hospital through the Main Lobby and they wanted to be able to monitor who was coming in, and for what reason. Que the idea for an employee entrance, where employees would have to scan their ID’s in order to access the building. Que a visitor check-in process and optical barriers to ensure those visiting were there for the right reasons.

“We didn’t want any former employees to have access to our building and we didn’t want to have anyone who wanted to cause harm to others to be able to walk in.”  John Ferrigno, Director of Security

The Security team came together and reached out to employees throughout each unit, department and floor to see if they wanted to become a part of their council. At these meetings, the 50 employees who made up the Employee Security Advisory Council worked together to create a plan – this was their timeline:

  • October 1, 2016: Locked exterior entrances
  • November 6, 2016: Officers stationed at Visitor Entrances to encourage employees to display ID badges
  • November 15, 2016: Developed and met with Employee Security Advisory Council
  • April 20, 2017: Launched the Employee Entrance
  • June 22, 2017: Visitor Check In Policy began  – optical barriers installed but inactive
  • July 20, 2017: Optical Barriers activated at Visitor Entrances

“When we reached out to employees to become a part of the council they were extremely eager to join. They continuously brought up great ideas and pushed us to think differently. We realized that this was a big concern of theirs and we loved working with each one of them.” Derek Anderson, Associate Executive Director, Hospital Operations

Throughout this process, NSUH has grown their security team from 67 officers to 90 officers and has partnered with Nassau County Police to ensure they had the best security precautions in place. Hour-long trainings were held by Nassau County’s Chief of Patrols who taught employees how to protect themselves in case of an active shooting. This incredible partnership has allowed NSUH employees to feel safe and ready in case of an emergency.

With this new partnership, the support of senior leadership and the excitement of our employees, we know the new employee entrance is here to stay.

“We don’t budge with the new system – no matter what your role is within the health system, or who you are coming to see, you are following the new rules.” John Ferrigno, Director of Security

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Experiencing health care through the Healthcare Management Program Internship

Northwell Health

Experiencing health care through the Healthcare Management Program Internship

Written by: Ketrah Mugambe

When I first started my summer internship at Northwell Health in the Healthcare Management Program, I thought I had a sound idea of what I wanted to do in my career. Being a science major, it made perfect sense to want to pursue healthcare from a clinical standpoint. I had no idea of what an administrative job in health care could offer. I figured – why not go against the grain a bit? Why not see what else is out there?

So I spent eight weeks with a little yellow notepad and a ballpoint pen, trying to absorb every aspect of health care management I would encounter. From finance to operations to data analytics, my learning curve was intense. My projects were new and overwhelming. And unfortunately for me, my pure science course load in undergrad proved to be absolutely zero help.

Every day in the office was different, and the variety of projects that I had was a true testament to that. To name only a couple, I was tasked to give suggestions of improvements to an oncology lab based on my observations, as well as to create an internal employee survey measuring employee satisfaction and engagement. I was working with real-time data, and important information that was of great use to my preceptors. It was a bit intimidating, determining the best way to utilize it all.

What motivated me, though, was the trust my preceptors had in me to get the job done, despite me being an intern with so much to learn. Throughout each of my projects, I was expected to know exactly what was expected of me, but to also know what my limits were and when to ask for help. I was called on to report back the results I found, making me feel like an integral part of the discussions that took place in that second-floor conference room. And most importantly, I was held accountable for ensuring that my output was my absolute best effort. Each day brought a different challenge, but I had the guidance and the support I needed to meet each one.

So while I came into my internship not really knowing what to expect, I can happily say that this summer turned out to be an incredibly rewarding experience for me. I not only learned a lot about Northwell, and their commitment to their patients and employees, but I also learned a lot about myself, and about what my capabilities are. This summer I had the great opportunity to be a part of a team, a team that needed me just as much as I needed them.

For those of you wondering where I stand in terms of my career plans now, the administrative side of healthcare has definitely caught my eye. The hustle and bustle that occurs behind the scenes, and not on a care facility’s main floors is an experience like no other. But overall, I have come to learn that there is definitely a career for me in healthcare, regardless of what path I will ultimately decide to take.

Submit your resume to become a Summer Associate in the 2018 Healthcare Management Program Internship.

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Giving to others is what our nurses are made for.

Angela-Daly

Giving to others is what our nurses are made for.

In the wake of the devastation that Hurricane Harvey inflicted upon the Houston area, the need for medical care rose to crisis levels for those impacted by the flooding and who rely on their healthcare providers to manage existing chronic conditions. In response, Northwell Health connected with its counterparts at the Houston–based MD Anderson Cancer Center to offer assistance to match the hospital‘s specific needs. Within 24 hours after requesting help from its clinicians, Northwell enrolled more than 600 employees interested in volunteering. Here is one of our volunteer’s stories.

Written by: Angela Daly

As nurses and healthcare workers, we are there for people at times when they are most vulnerable; we step up when we are needed without a moment of hesitation. I was in nursing school when Hurricane Sandy destroyed my hometown of the Rockaway’s in Queens in 2012. Thanks to the kindness and amazing gestures of so many who stepped up when we needed them the most, my neighborhood made a strong comeback, allowing me to graduate on-time and start my dream job as a float nurse for Northwell Health.

When I heard that Houston, Texas was expecting to be heavily impacted by Hurricane Harvey, I immediately stepped up to volunteer. The week that I spent in Houston was an amazing experience that allowed me to give back to the world the same gestures that were once given to me in a time of crisis. I was able to use my talents and training as a Northwell Health Nurse in a way which was valued and so appreciated by so many. I was so proud to be a part of Northwell’s nursing team during that week in Texas as I relieved the nurses and allowed them to get home to their families and to begin the recovery process. It was one of the most rewarding experiences I’ve ever had as a nurse, and the finest example of how Northwell Nurses and I are Made For This!

 

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Our candidates know best, and they told us we were.

Glassdoor

Our candidates know best, and they told us we were.

We are honored to receive the Glassdoor Best Place to Interview Award. Ranked 19 out of 100 companies, we are proud to know that our candidates had a positive experience when they began their journey with our organization.

“Our candidate experience is of paramount importance to us.  We strive to ensure that all candidates begin to get to know Northwell, well before they set foot inside our doors.  So being acknowledged as a great place to interview means that we are giving folks an early positive experience with us, one that sets the stage for them to be highly engaged and successful once they join our amazing team.  Our employee promise states that we never settle, and always strive to be our best.  Earning this special recognition means that we are continuing to push boundaries, and make people’s lives better.”

-Elaine Page, Chief People Innovations Officer, People Innovation & Solutions Team

Want to know what our recruiters look for in candidates while they are interviewing? Take a look at their responses below!

What is your best advice for acing an interview?

Research. Research. Research.  Find out as much as possible about the company, the interviewer, and anyone else that may be involved in the hiring decision.  Doing your homework shows that you are prepared and actually care about the opportunity in front of you.  And you never know what you may discover.  Attending the same college as your potential new boss opens the door to great conversation! Always remember to be enthusiastic, engaged, inquisitive, and goal oriented.

When I am interviewing a candidate, I look for behavioral traits that stand out in a positive way.  Candidates who are personable, enthusiastic, and know what they want and why they want it, these are the type of candidates that I am confident sending on hiring manager interviews.

What is your favorite interview question?

It’s very easy to answer this question with, “What are your strengths?”.  But my favorite interview question is, “What are your weaknesses?”.  Knowing what you need to improve on as an individual or as a professional shows great self-awareness.  This also lets your prospective employer know what developmental opportunities may exist for you within the organization.

What do you look for in a candidate?

Someone that is overall passionate about what they do who are ready and eager to start a career with us and not just looking for a paycheck or job. We love candidates who can easily relate to others and who enjoy working with people on all levels. Don’t forget to mention the times you have gone above and beyond within your current and previous roles – we want to see you have heart and that you are willing to go the extra mile.

What do you wish candidates knew about Northwell Health?

Once hired there is so much room for growth and advancement. The managers and leadership are truly invested in your personal and professional growth.  This is an employee friendly environment and we are always trying to come up with different ways to enhance the employee experience. There are so many different volunteer opportunities and events to participate in such as wellness programs, make a wish, concerts, etc. When interviewing, the Talent Acquisition Specialist that conducts the interviews are really down to earth and just want to know about your skills, experience and if this right fit for you, the department and the institution as a whole – so don’t be nervous. Think of the interview as a conversation. (Hint: We love to hear about your accomplishments and future goals)

Think you’re made for this? Explore our unlimited career possibilities.

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2017 President’s Awards Winner: Exceptional Patient/Customer Experience

Shawna Vernisie, Creative Art Therapist

2017 President’s Awards Winner: Exceptional Patient/Customer Experience

Shawna Vernisie, Creative Art Therapist

Here at Northwell Health we are continuously encouraging our employees to be their best, and this week at our 11th Annual Presidents Awards Gala we honored those who aren’t satisfied with settling and are always pushing boundaries.

The annual President’s Award Program honors and celebrates individuals and teams who represent the very best of the organization. These employees surpass Northwell Health’s expectations, standards of excellence, and drive innovative business outcomes through three distinctive categories: Exceptional Patient/Customer Experience, Innovation and Teamwork. What makes this award special is that individuals or team are nominated by senior leadership for their contributions. Take a look at this year’s Exceptional Patient/Customer Experience award winner.

Shawna joined our Child Life and Creative Arts Therapy Program at Cohen Children’s Medical Center in June 2013, but her story as a musician doesn’t start there. For Shawna, music began when she spent time in the NICU as a newborn and her parents sang to her. Shawna joined us in a part-time role, but as her talent became evident we worked to increase her to full-time status, which happened in 2015. She has blossomed, both as a healer and in her scope of work. In order to bring peace to those families whose children may be at the end of their journey, she creates songs for families using their child’s heartbeat – a beautiful tribute and lasting memory for parents whose time with their child was all too short. All within a year she has implemented a volunteer music program, implemented the use of heartbeat recordings, created a fieldwork placement for NYU’s music therapy students, and so much more.

The music Shawna creates and shares with our patients and families is the soundtrack to our Culture of C.A.R.E. We honor our President’s Awards winner for the difference she makes, the legacy she has helped to create, and for the way her talent sustains us all. Thank you for giving 100% of your heart to your work and the way you represent music therapy to us all. 

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Leading the transformation of health care – our people were made for this!

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Leading the transformation of health care – our people were made for this!

“Buckle up, because we’re going to be going to places we’ve never been before.” – Maureen White, RN, VP, Chief Nursing Executive

This is no time for “business as usual” or following the “status quo” or any other cliché you can think of. We’re defining the healthcare industry of tomorrow! That means we HAVE to think differently and deliver innovative solutions to achieve results we’ve never achieved before. To make our communities healthier, we’ll need to get out of our comfort zones as healthcare leaders. Above all, we need to drive nursing excellence through highly-engaged leaders.

That is exactly what happened at this year’s Nursing Leadership Retreat, “Beyond Boundaries: The Amazing Race to the 90th Percentile”. Held on May 15 and 16, approximately 220 nursing leaders – Nurses Executives, Nursing Directors, Nurse Practitioners, Nurse Managers, and High Potential Bedside Nurses – attended the retreat. The goal – to take our engagement and satisfaction scores to the 90th percentile and beyond! You could tell from day one that things were going to be different.

On the first day, we broke from past retreats by engaging participants like never before with games, puzzles and even a scavenger hunt. The participants divided into teams and were asked to explore various companies in the Midtown Manhattan area. Each activity served to challenge the participants’ teamwork, communication, creativity, and awareness of their surroundings. The challenges focused on developing best practices for customer experience, employee engagement, quality standards, and identifying characteristics of the best places to work.

On the second day, we heard the insights of a wide variety of exceptional presenters, including Dr. Jim Merlino, formerly the Chief Patient Experience Officer at the Cleveland Clinic and presently the President & Chief Medical Officer of the Strategic Consulting Division at Press Ganey. Dr. Merlino shared his strategies and experiences regarding how to lead an organization in patient experience. He also included Northwell Health specific recommendations in his discussion based on his knowledge of the health system’s Press Ganey performance.

  • Dr. Jim Merlino, formerly the Chief Patient Experience Officer at the Cleveland Clinic and presently the President & Chief Medical Officer of the Strategic Consulting Division at Press Ganey. Dr. Merlino shared his strategies and experiences regarding how to lead an organization in patient experience. He also included Northwell Health specific recommendations in his discussion based on his knowledge of the health system’s Press Ganey performance.
  • Darren Williams, of the Barry Wehmiller Leadership Institute and Simon Sinek who presented on “Finding the CEO in Yourself” and developing the leader in others. They explored who to find fulfillment in watching others actualize their fullest potential.

As we move forward, we identified a number of topics to focus on in our efforts to remain at the forefront of the healthcare field:

  • The future of health care on a national and local level:
    • External factors that will influence/effect Northwell Health such as competition, the economy and the ACA
  • Strategies for addressing these external factors:
    • The role of Nursing in meeting the strategic vision of the health system

At Northwell Health, we’re revolutionizing every area of health care. If you have a pioneering spirit and a forward-looking attitude, you were made for this. Come be part of it and learn more here.

“If you want to accomplish something, you have to believe it’s always possible.” – Maureen White

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We’re sending shock waves throughout the medical world.

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We’re sending shock waves throughout the medical world.

What difference can an electrical impulse make in combatting complex illnesses and injuries? Every difference.

Bioelectronic Medicine combines our knowledge of electrical signals and neural pathways to redefine how we predict, diagnose, and treat an incredible range of medical conditions. We’re teaching the body how to heal itself – without side effects.

“We are on the cusp of treating diseases in new ways that we would not have been imagining five years ago.” –Christopher Czura, PhD, Vice President Scientific Affairs

A moving experience.

“There seems to be no limit to what’s possible in this field. We have been able to restore movement in the hand of a paralyzed young man through an electronic brain implant.” –Chad Bouton, Director, Center for Bioelectronic Medicine

Is it possible to set free a person who has been imprisoned in their own body by paralysis? Yes, and we’re doing it. We’re developing devices that create a neural bypass around damaged neural pathways so the paralyzed can regain motion.

What happens in vagus.

A lot of what we’re able to accomplish with Bioelectronic Medicine focuses on the vagus nerve. This system of fibers runs from the brain stem to several major organs, including the heart and digestive tract. By identifying the relevant neural pathways and stimulating the vagus nerve electronically, we’re able to provide healing for conditions such as bleeding and many autoimmune disorders such as rheumatoid arthritis, Crohn’s disease and lupus.

“Many rheumatoid arthritis patients that had failed multiple pharmaceutical treatments, experienced relief from their symptoms with Bioelectronic Medicine,” says Chad Bouton.

Thinking differently about prevention.

“Imagine waking up in the morning to an alert on your smartphone. A tiny device in your body analyzed your blood chemistry overnight and contacted your doctor about a possible issue – and even scheduled an appointment. This is the future of medicine.”–Chad Bouton

Beyond treating existing conditions, bioelectronic devices could have a dramatic impact on our ability to better diagnose disease. By monitoring biomarkers in at-risk patients and listening to the body’s own clues, we can perform real-time diagnostics and track the progress of a patient. This could lead to warning those at risk for cancer, diabetes, and other debilitating dangerous conditions.

Give your career a jolt.

“Seeing how these breakthroughs change real lives — and knowing it’s just the tip of the iceberg — is most exciting. It’s just the beginning.”

–Kevin Tracey, President & CEO, The Feinstein Institute for Medical Research

Are you ready to work on the leading edge of one of the most exciting areas of medical research today? The Feinstein Institute for Medical Research is looking for you to help advance the incredible potential of Bioelectronic Medicine. Our work is opening up exceptional opportunities for:

  • Molecular Biologists – Identify the targets of disease for treatment
  • Neuroscientists – Identify the neural pathway to manipulate the target
  • Neural Electrical Engineers/Computer Scientists – Design the device to manipulate the appropriate pathway

Explore these careers today!

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Our nurses love what they do and where they do it.

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Our nurses love what they do and where they do it.

“Employees feel like they’re part of a family when they come to work here.”–Marianna Vazquez, Associate Executive Director, Patient Care Services, Chief Nursing Executive, Plainview Hospital and Syosset Hospital

You can’t argue with the numbers. At Plainview Hospital and Syosset Hospital, our recent employee surveys with engagement percentages in the 90s are among the highest in our health system and show that our nurses love working here. Our employees mentioned the exceptional care we provide and our supportive leadership as key reasons for their high satisfaction.

Two great hospitals with one great passion.

The more you know about Plainview and Syosset Hospitals, the more you’ll want to grow your nursing career at one of these places.

Plainview Hospital

We currently see approximately 35,000 emergency patients per year at our 204-bed teaching hospital. A designated Stroke Center, Plainview is also recognized by the Joint Commission as a Top Performer for Quality Measures for Heart Attack, Heart Failure, Pneumonia and Surgical Care. The Joint Commission has certified Plainview in advanced diabetes and hyperbaric medicine. We also have certification in minimally invasive gynecology. To maintain our high standards, Plainview is fostering an environment focused on nursing excellence with Magnet® status as the ultimate goal.

Syosset Hospital

Our 103-bed community hospital is home to the Orthopaedic Center of Excellence, the Davis Vision Eye Surgery Center and the Interventional Pain Management Center. We’re a 911 Receiving Station and a designated Center of Excellence in Minimally Invasive Gynecology by the American Association of Gynecologic Laparoscopists. We’re also a designated Bariatric Surgery Center of Excellence by the American Society for Metabolic and Bariatric Surgery and the American Society of Bariatric Surgery.

Both hospitals also serve as clinical campuses for the Hofstra Northwell Health School of Medicine. No matter which hospital you work in, you’ll be part of New York’s leading health system and the state’s largest private employer offering competitive compensation and benefits, continuous learning and educational opportunities and advancement potential.

“We’re committed to giving our emergency nurses the best support possible, including advanced technology and an extensive orientation.”–Debra Clifford, RN, Nurse Manager

  Interested in joining our Plainview/ Syosset team? Explore our unlimited career possibilities today. 

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From the United States Air Force to our Veteran Program Specialist

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Picture: From left to right, Lyndon is the 5th person standing near the middle 

From the United States Air Force to our Veteran Program Specialist

Each year at Northwell Health we set the goal to help as many Veterans as possible, and without the help of our Veteran Program Specialist, Lyndon Chichester, we wouldn’t have been able to hire over 500 veterans last year alone. It’s with great pleasure that I was able to sit down and speak with him the other day to learn about his transition home and what it means to him to help others who are going through the same process. 

On April 24 2001 at Fort Hamilton Military Base in Brooklyn, NY,  Lyndon Chichester, with right hand raised calmly uttered “I, Lyndon Chichester, do solemnly swear that I will support and defend the Constitution of the United States against all enemies, foreign and domestic; that I will bear true faith and allegiance to the same; and that I will obey the orders of the President of the United States and the orders of the officers appointed over me, according to regulations and the Uniform Code of Military Justice. So help me God.” With that statement Lyndon began an 8 year journey in the United States Air Force. During this time he was a Computer Network, Switching, and Cryptographic Systems Specialist, stationed in Arizona and Virginia, both during Operation Enduring Freedom (OEF) and Operation Iraqi Freedom (OIF). Lyndon also completed various technical and military training in Texas and Mississippi. He later separated from the Air Force as a Staff Sargent at Langley AFB in October 2008, and received an honorable discharge. Subsequently, Lyndon moved to New York and attended New York University School of Professional Studies, where he earned a BS Degree in Leadership and Management Studies with a concentration in International Business and Global Management.

When Lyndon graduated in May of 2012 he started applying online to many openings at various well-known companies and was surprised when calls to interview weren’t coming in as frequently as he expected. “I felt like I was the toast of the town when I graduated. I thought that because I was a Veteran with a Bachelors Degree there was no way I would go the whole summer of 2012 without a job offer. However, that’s exactly what happened” Lyndon states. He also recalls, “I went from feeling high to feeling low real quick, and to add to that the financial pressure of maintaining a family was scary and daunting.”

 

As the season switched to Fall, Lyndon’s friend who was an IT contractor employed with another organization, gave him the business card of the IT recruiter that hired him. “When my friend gave me the business card I was very skeptical of my marketability as a candidate at the time and was expecting another failed attempt at employment. I didn’t know why I was calling this recruiter because my last IT related job was in the Air Force and 3 years had already passed.” The phone call was successful because Lyndon was invited in for a face to face interview at that organization’s Midtown office and was hired as an IT Account Executive, which in 3 months turned into an IT Recruiter role. “My two years at my previous organization was a great learning experience because it is where I learned what employers look for in candidates. I also learned the art of the resume, recruiting, and interviewing.” After four  years of IT recruiting experience in the staffing world, Lyndon joined the Northwell Health family as a Talent Acquisition Specialist in June 2016. In December of 2016, Lyndon was promoted and is now the Veteran Program Specialist for Northwell Health. In this role he leverages his background as an experienced recruiter and a United States Air Force Veteran to work with the Veteran community, helping to drive Northwell Health’s Veteran recruitment goals and efforts.

Lyndon said “It is an honor and a privilege to work with our Veterans. My passion is to help all of our Veteran applicants gain successful employment with Northwell Health. Veterans bring an unmatched array of strengths and experiences to the workforce including leadership training, integrity, teamwork, working among diversified groups in high pressure environments which gives them a high level of sensitivity to diversity and inclusion beneficial to productive corporate work environments. Our Barracks to Business Workshop leverages and translates the skills Military members have to civilian resumes that our hiring managers can simply understand. It’s always exciting to learn that we’ve hired another Veteran. That’s the mission.”

Every current service member, transitioning service member, or veteran should know that Lyndon is here for you: your needs will be met, your questions will be answered and you will never be alone in this process. He is passionate and dedicated to assisting Veterans in their transition from Military service to a promising Northwell Health career.

Sign up to join our Veteran Talent Community