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Healthcare Management Program Interns Take On NYC


Healthcare Management Program Interns Take On NYC

At Northwell Health it’s not a normal 9-5, so that’s why we gave our 26 Healthcare Management Program (HMP) interns an opportunity to take a break from their day-to-day work and projects, and experience New York City through an educational experience with a team building and critical thinking twist.

NYC-city-hall-HMPFirst, they started at City Hall with a tour exploring New York City’s culture since over 50% of our HMP interns live outside New York State. What better way to experience that than starting from the beginning with George Washington?

After the tour, they sat down with Deborah Brown, Chief Health Strategy and Innovation Officer for the NYC Office of the Deputy Mayor for Health and Human Services to talk about the ever-changing landscape of health care and how the government is helping to cultivate plans for value-based care and population health, insurance reimbursement and more. Ms. Brown also shared her career journey in law that led to her current role in the governor’s office and opened the floor for a Q&A session with the interns.

With a quick trip on the subway, our interns went to Lenox Health Greenwich Village (LHGV), Northwell Health’s free-standing emergency department, which is a division of Lenox Hill Hospital. Receiving a personalized tour from Alex Hellinger, Executive Director at LHGV, the interns were provided an overview of the history of health care delivery in this community and the successes and challenges faced by Northwell Health over the last several years. They also were given a preview of the new operating room suites and physician offices currently being built at the site.

hmp-group shot

Last activity of the day, a surprise scavenger hunt in Greenwich Village park. Each team had to find a way to take unique pictures working together, thinking creatively, how to solve the tasks at hand. From getting a tattoo (not a real one.. or maybe?), treating someone in uniform with respect to somehow doubling your team size, the teams put their heads together to solve the mission at hand. The scavenger hunt reinforced Northwell Health’s company values of Truly Compassionate, Truly Innovative, Truly Ambitious, Truly Together and Truly Ourselves. One team came out victorious, receiving the most points for their creative pictures and earned gold medals for their triumph.

Although this was a fun day, these 26 individuals are hard at work at over 12 hospitals and service lines, taking on projects like reviewing financials for new hospital units, determining the most effective way to reduce readmission rates in population health, researching new tools in telehealth to implement, preparing for our annual philanthropy Foundation concert and more. The day after their teambuilding session, they were back to work where some of the HMP interns had the opportunity to take a selfie with our President and CEO, Michael J. Dowling during a session with Senator Elaine Phillips where she thanked thank our nurses for all they do in delivering care and to present Maureen White, chief nursing executive, with a state proclamation.

purple-triangleDoes this sound like something you’re made for? Learn more and sign up for notifications about next summer’s program here.

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The next chapter in health care.

The next chapter in health care.

It’s becoming a summer tradition we’re very proud of at Northwell Health: Welcoming the newest talented college juniors who make up the largest class yet in our 8-week Healthcare Management Program (HMP).

This year’s program is going to be massive. We had 675 applications from college students all around the country, up from 516 in 2016, and we chose the 26 students who were ready for the challenge of their lives. We also have 15 Northwell Health hospitals and departments participating in the program, up from 10 last year.

This year’s interns come from as far away as California, Texas, and Utah, connecting the world of health care in the concrete jungle. And while they’ll spend their summer in hot, humid and slightly magical New York City and Long Island, they’ll get a real-life educational experience that you just can’t get in a classroom setting.

Our interns were made for this.

We don’t mess around at orientation — and this isn’t a place for paper pushers. This is a place for people who were made for challenges. Our interns set goals to accomplish before summer’s end, and they’ll get the opportunity to prove to themselves, and their mentors, that they were up to the challenge.

They’ll experience what it means to run a world renowned health care system. Bringing someone coffee isn’t part of the job description, though at times, they might wish for an IV of it themselves. They’ll get to know us intimately and they’ll discover themselves in the process.

And this is only the beginning of their Northwell Health experience. The internship is the perfect stepping-stone to our Management Associate Program (MAP), which is a full time position after graduation. The MAP gives grads a holistic understanding of the business of health care, as well as our overall mission.

It’s also one more way students can grow with us and show how they were made for this.

To help them get started, we put together some advice from our mentors:

Push boundaries. “Embrace new opportunities – even when (especially when) you are out of your comfort zone. That’s when you learn the most about yourself,” – Jenna Tevere, Administrative Director, Emergency Medicine & Surgery, North Shore University Hospital.

Ask for help. “When you start a new project, always make sure you understand what exactly you have been asked to do. If you are at all confused, clarify before starting. It’s better to be honest and ask questions than spin your wheels.” – Ariel Hayes, Sr. Administrative Director, Northwell Health Solutions

Learn from the best. “It is very important to build relationships early on when starting a role in a new department or organization. Success is a team effort and you can learn from everyone, from staff level to executive leadership.” – Gregory Bennett, Sr. Director, Strategic Planning & Business Development, Northwell Health Solutions

It’ll be a summer to remember, and one that will push our interns to a new level of performance and success. It won’t come without long days, hard nights and new challenges.

But hard work in pursuit of a dream is always worth it.

norw-brightgreen-notch Interested in joining our team? Explore our opportunities for students today.

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Q&A with Adam Becker, HMP Mentor and Graduate

From pre-med to Financial & Operations Management Senior Associate, Adam moved from Chicago to New York to began his career at Northwell Health as Healthcare Management Program intern. His experience as an intern opened his eyes to health care and his experience solidified his decision to accept a full time position post graduation in the administration department at North Shore University Hospital.

Read Adam’s Q&A about being an HMP intern, now HMP mentor, and how the program was a foundation for his career.

Why did you want to participate in the Healthcare Management Program (HMP) and how did you hear about it?

When I began my undergraduate studies at Union College, my initial plans had been to pursue the pre-med track, with the ultimate goal of one day becoming a Physician. Upon taking Intro to Chemistry during one of my first classes at Union, and seeing the grade that I received at the end of the term, I quickly realized that this path would not be for me! Fast forward to my junior year, by that time a declared political science major, I remained eager to find opportunities and experiences that would allow me to pursue a role in healthcare, but in a non-clinical capacity.

While the majority of my internship search efforts were focused on opportunities related to health care policy, I stumbled upon a unique internship experience that was offered by Northwell Health (formerly North Shore-LIJ Health System). The Healthcare Management Program at Northwell Health is an internship designed to provide students with first-hand knowledge and insight into the field of healthcare administration. This seemed far-removed from my initial interests in policy, but also a far destination for a student originally from Chicago. 

After speaking with members of the Northwell team, that unbeknownst to me would soon become my colleagues and mentors; I realized that applying to the Healthcare Management Program would be the perfect opportunity to explore my interests in the healthcare field. By participating in the Healthcare Management Program I could fuse my interests in healthcare, business, and policy in a way that no other program or opportunity could provide.

Can you tell us about your experience in the internship?

As a participant in the Healthcare Management Program I developed the skills required to succeed in a dynamic and fast-paced environment. The internship provided me with an opportunity to explore the field of hospital administration through real project work lead by executive mentors. From the relationships that I developed, to the foundational knowledge gained in both analytics and project management, the internship was a phenomenal experience for my professional growth. Furthermore, the opportunity to learn from, and engage with, executive leadership, clinical leadership, and others, afforded me a unique perspective into the daily roles and responsibilities of healthcare administrators. By gaining exposure to world-class professionals, combined with challenging and exciting project work, the Healthcare Management Program reaffirmed my passion for health care, but more importantly, the experience served as the onramp for my career in health care administration.

After participating in the HMP, what made you decide to take a full time position at Northwell Health in our Management Associate Program as a Financial & Operations Management Associate?

Through my participation in the Healthcare Management Program I gained the skills necessary to be able to succeed in a dynamic professional landscape. As a result, many of the tools that I developed in the internship provided me with the ability to engage with a variety of different organizations, including financial ones, about potential career opportunities. Although I was intrigued by entry-level positions offered by the other companies, I realized that these institutions could never offer the one component of working in health care that I enjoyed the most: the opportunity to impact the life of a patient.  

My decision to join this organization in the Management Associate Program (MAP) was made for that simple reason: to wake up each morning knowing that in some way shape or form I could impact the life of another. The passion that I felt to continue to grow in the organization that had paved my professional foundation, combined with a desire to pursue a career in healthcare was the two main contributing factors towards my decision of joining the Management Associate Program.

How was it mentoring an HMP intern this summer after going through the program yourself?

After having been a participant in the program myself, the opportunity to mentor three Healthcare Management Program interns this summer was a phenomenal experience for me both professionally and personally. From a professional standpoint, just as the Healthcare Management Program provided me with an opportunity to learn a skill set in analytics and project management, mentoring students this summer allowed me to develop my own management skills and style. It was a great experience to be able to train others on the same tools that I had been taught when I had gone through the program just a few years prior. 

On a personal level, the investment that I had in the program as a former participant made the dedication level to the success of the internship experience that much higher. My goal for the summer was to ensure that the students had as beneficial of an experience as I had, if not better.  As one of their mentors, I wanted to provide them with as many opportunities to develop their skill set, form professional relationships, as well as encourage them to cultivate the same passion for health care that I had gained during my own internship experience. The mentorship experience was tremendously rewarding and I am glad that as a former participant I had the opportunity to help others begin their own professional journeys.

purpletip Our 2017 Healthcare Management Program is now open for submission. Become part of our 61,000 strong and submit your resume today. 

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Northwell Health’s Healthcare Management Program

Northwell Health’s Healthcare Management Program Internship. The future of health care is in your hands.

This summer, our newly expanded, elite 8-week Healthcare Management Program (HMP) Internship,  offered undergraduate students a unique opportunity to influence the future of health care. With over 500 applications nationwide, thirteen top students were chosen to participate at one of our ten participating facilities. 

From day one, they were welcomed as a respected member of our team and immersed in real, meaningful project work with executive leaders and mentors- all working together toward the goal of transforming care.  This program engaged and developed our future health care leaders by helping them realize their full potential, and giving them a hand on experience into health care administration and operations at various hospitals and facilities.

During the program, interns were given numerous opportunities to advance their skills and the Northwell Health mission through:

  • Strategic, important project work. Opportunities like, new facility process mapping, annual report creation, hospital performance dashboards, venture capital planning, fundraising initiatives, product line financial reporting, redesigning of hospital units and so much more. 
  • Weekly educational sessions. Lead by our executives, our weekly Lunch & Learns from the best showcased topics such as Finance, Operations, Budgeting, Role of a Healthcare Administrator, Project Management, and Career Mobility.
  • Networking opportunities. From chatting with past HMP interns and mentors at our Alumni Dinner to on-site visits & Lunch & Learns, the HMP interns were immersed in networking opportunities with various leaders and team members.
  • Hospital and facility tours. To help students understand how their impact behind the scenes makes a difference to our overall operations they were given all access tours to our facilities.
  • And yes….we even had time for fun events arranged specifically for the HMP intern group such as our Escape the Room team-building adventure!

As a stepping stone into our Management Associate Program (MAP) after graduation, the HMP internship teaches you that from bedside to the business offices, there is nothing more fulfilling than knowing that we each play an integral part of the care of our patients and the customer experience.  

Don’t just take our word for it; hear from our 2016 HMP Interns….

Ben Bruer

“I came into this internship thinking that I would only do operations work, however I had the opportunity to work on various projects and people within the hospital. The biggest thing I learned is that there is so much coordination between departments and a huge focus on teamwork.”

Ben BruerCohen Children’s Medical Center
Samantha Meisels

“I can confidently say I have been very privileged and lucky to have had such an incredible opportunity. Since day one, I was immediately welcomed with nothing but smiles and guidance. Every single employee made it his/her business to ensure I was helped in any way I needed.”

Samantha MeiselsNorthwell Health Foundation
Dennis Zhang

“I learned the complexity of health care, the costs associated, and the importance of human connection. Healthcare is often overlooked, but few other industries allow people to conclude a work day with an immense feeling of satisfaction and I am fairly convinced it is an industry that I would very much like to participate in.”

Dennis ZhangLong Island Jewish Forest Hills
Matthew Donnelly

“Northwell Health provided me with independence on many projects, allowing me to take the lead, while always having mentors and resources available for guidance.”

Matthew DonnellyNorth Shore University Hospital

lbluetipWe are now accepting applications for the 2017 HMP program. Visit our Students page for up-to-date information.