Welcome to the new Emergency Department at Southside Hospital
I had the privilege of taking a tour of the new Bohlsen Family Emergency Department at Southside Hospital. Once I walked through the sliding doors only one word came to my mind: WOW. This newly renovated facility had light colored walls, a beautiful structure, an open atmosphere and a welcoming feeling to it. I was greeted by Jim Wescott, ED Nurse Manager, and Harold Fischer, ED Director of Patient Care Services, who began to explain this beautifully built facility. The new building is three times larger than the old ED, and is able to treat 70,000 patients a year because of the new set-up, process improvements, and the amount of staff they have working at any given time. Looking around the new 30,000 square foot facility I began to ask a million questions – what were the new rooms I was looking at? What did the lighting system above each door mean? Why was the department built this way? The list went on, and on.
Jim and Harold began the tour with a look at the new private patient rooms and began to answer my questions about the lighting notification system that each room had. They showed me the chart inside each room that showed a color coded system which helps streamline the patient examination process and experience, and the 4 lights above each door change with the patient and room needs. The red light means that there is a patient in the room and needs vital signs taken. The yellow light means that there is a provider in the room, the green light means the room needs cleaning, and the blue light means that the patient needs care. The lights also flash to indicate that the patient needs care, the patient is ready to move, or the room is empty.”
They then went into the building design and how it was created with two major factors in mind, the patient experience and employee needs. Designed for efficiency, the re-construction of the ED absorbs excess noise so it creates a calming atmosphere, even when it’s at full capacity. You can actually hear a pin drop! There are two central nursing stations so it gives nurses and doctors the extra room they need and creates a better working environment. With 16 private rooms and a 5 bed isolation unit, the nurses are constantly moving between patients, and after talking to a few it was clear that they appreciate having two stations to choose from.
“I love the new ED – it’s great to have 2 nurses’ stations because you always have access to what you need when you need it. When you have 2 stations, you are constantly in contact with everyone and you are always walking past your patients, which makes you check on them more. This also increases communication between nurses and doctors with their patients which allows us to provide them with the best care possible.” said Jeanette Pisano, Emergency RN.
Jim continued to say, “With the new process improvements and design we have been able to set a new standard of Emergency care for our patients” Since the opening they have been able to increase their PresGaney scores from the 10th percentile to the 75th Dr. Gregory Garra, one of the Emergency Department doctors said,
“The new ED gives us the capability to take medicine and turn it upside down. It takes a little bit to get used to, but once you understand the process it’s a breath of fresh air. The learning curve took less than a week, and it helps everyone – from the patients, to the nurses to the doctors. From a clinical perspective the new department and lighting system allows you to receive support right from the gecko because of all the communication. As a doctor I am able to see the patients right away – they send them in and I see them. The support is far better than the traditional support found in other hospitals.”
From there we headed towards the new Behavioral Health Department which was designed for the safety of the patients, as well as the staff. The unit consists of 6 private rooms with a secure interview room when they first check in. I was able to chat with the staff working there which consisted of security guards, social workers, registered nurses, environmental services workers, and a psychiatrist. The great part about the layout of the department was that the workers always have views of all of the rooms so they could keep watch of their patients while talking to me. The unique part about the new Behavioral Health department was that they had their own ambulance entrance for patients to come through. This was something that the nurses really loved, because the team can immediately start assessing patients and give them the care they needed without having to go through the ED.
The rest of the trip consisted of viewing the helipad for our SkyHealth helicopter program, touring the old Emergency Department, and talking about the next steps to come – which includes a Pediatric ED, infectious disease unit and a new unit for patients who need to have a longer stay. With 60 treatment spaces, radiology suites, a rapid access area, a new layout, and process improvements, it seems as if this new Emergency Department has it all – for the patients, and for the employees.
Experience the new Emergency Department for yourself – explore our current openings at Southside Hospital.
Why I chose Northwell Health 27 years ago, and continue to choose it today – a Q&A with Jill Donnelly, Nurse Manager at Huntington Hospital
Q: How long have you been working here?
A: I have been a Registered Nurse with Northwell Health since February 13, 1989. I started working at Long Island Jewish Medical Center (LIJ) and transferred to Huntington Hospital June 17, 2013.
Q: What positions have you had since being in the health system?
A: When I started at LIJ I worked as a Labor and Delivery RN. I stayed in that position for 12 years and in December of 2000 I worked as a Pain Management Nurse within the anesthesia department on labor and delivery for the labor patients. In January 2012, I changed positions to Quality Management at LIJ and I was responsible for core measures and also supported the quality measures within the anesthesia department. In June of 2013 I transferred to Huntington Hospital as a Quality Coordinator and at that time was supporting the OB/GYN/PEDS and Anesthesia departments in their quality program.
Q: Has Northwell Health provided you with any career growth opportunities?
A: When I transferred from pain management to quality at LIJ, I had the opportunity to attend Beginnings. This was extremely inspiring to me because our President and CEO, Michael Dowling, gave a presentation and asked each of us in the room where we would like to be in 5 years, or even 10, and inspired me to return to school for my Master’s degree in nursing administration. At this time I have only 2 more classes before I complete my Master’s degree and this has allowed me to climb the ladder with my career here at Huntington Hospital. In February, I was chosen to become the Manager of the Nursery/Special Care Nursery and in September I became the Nurse Manager of the maternity unit as well. This has been a wonderful experience to grow my career. I have been involved in many leadership classes at the eastern region level and also at the system level at the Institute for Nursing and at the Center for Learning and Innovation. I was also able to attend graduate school because the health system pays, encourages and is supportive of nursing higher education. I am grateful for the opportunities the health system offers and I would not have been able to attend the program if their support was not available to me.
Q: What do you love most about working in nursing at Northwell Health?
A: I love all the opportunities available to nurses that allow us to continue to be a lifelong learners. I am proud to work for the largest private employer in New York State, and when people ask where I work I proudly say Northwell Health at Huntington Hospital. So many of things I previously stated are the reasons I LOVE working for the system. I have worked here since I am 22 years old, going through many milestones in my life, and I have always felt that this organization is supportive of their nurses and honored home/work life balance. Not only am I proud to be a nurse in the system, but I have encouraged all new nurses that I meet to apply and work in a Northwell hospital. I am extremely passionate about having people come to one of our hospitals that I even encouraged my daughter, who was actually born at LIJ, to seek employment and she now works in labor and delivery at LIJ. I am truly grateful for the opportunities Northwell has provided for me over all these years, and am excited to see what the years to come have in store for me.
Picture: This group photo shows Jill (From left to right, she is the 5th woman in the back row) and some of the nurses in her unit.
Explore our unlimited career possibilities at Huntington Hospital.
Navigating your engineering career at Northwell Health
Hear from Kory Stimpfl, Assistant Director of Engineering and Plant Operations, and Roger Arnott, Director of Engineering and Maintenance, about why they chose Northwell Health as the place to grow their engineering career.
Why did you choose to pursue an engineering career at Northwell Health.
KS:Huntington Hospital, and through them Northwell Health, has been a staple of the community for my entire life. I was born at Huntington Hospital, so I am grateful for the chance to work here and help make it even better. I have had many family and friends that have been helped right here, and now I have the chance to use my engineering skills to help other peoples family and friends.
RA: I personally chose to come to Northwell Health because I wanted to work in a field where I could use my skills and abilities to help people.
Tell me a little bit about your background? Were you always in health care – if you weren’t, why did you decide to get into the field?
KS: I graduated college from SUNY Maritime College in the spring of 2015 with a Bachelor’s degree in electrical engineering and a Coast Guard Marine Engineering License. Using this license I got a job as a civilian contractor with the US Navy. In this job I was on a team that took care of the engine room of one of the navy’s civilian ships. I worked for them for almost a year, during which time I was traveling all over the country and the world. I realized that I wanted something that was more stationary but also wanted to see how my engineering was benefiting people, because in my old job there was a much greater divide between myself and the “customer”. When I started looking for jobs, Huntington Hospital immediately stuck out because it would allow me the best of both worlds. As the Assistant director of Engineering I can use my engineering talents to help the hospital not only with the day to day facility operations, but also with the improvements to it going forward. Every day I know that the work that I am doing in the health care field will help save people’s lives, or at least help the medical staff save people’s lives.
RA: My career started in the Marine Industry after graduating from The U.S. Merchant Marine Academy.
After working as a Marine Engineer for almost 30 years, including operations in Desert Storm, Iraqi Freedom and Enduring Freedom and much international travel, it was time for a change. My new path took me to Brooklyn, New York for the next five years and a large 46 high story building housing complex with a centralized power plant. An engineering opportunity then arose to come to Northwell Health Huntington Hospital. I had grown up in Huntington, NY and the opportunity to work and help people at the very hospital I was born in was extremely appealing to me. This was my first endeavor into the Healthcare Industry.
What career growth opportunities does Northwell provide for you and all engineering professionals?
KS: Northwell health is a large healthcare system, and is always growing. As with any system this large, it begins to take on a lot of its own engineering and facility work. As an engineer within the system, there are opportunities to grow within the individual hospitals and into the Physical Assets department and beyond. As a young engineer, there is incredible room for growth within the system.
RA: I believe Northwell Health offers growth opportunities for engineering professionals in different ways. The many engineering responsibilities at a hospital afford engineers the opportunity to hone their skills and expertise in many different disciplines. In addition, Northwell Health is a large and ever growing organization. This allows one many opportunities for future career advancements.
Why would you encourage other engineers to work for our health system?
KS: Working in this health system allows you to have a direct impact on helping people. The sense of purpose here is incredible, all it takes is a walk around the hospital to see all the amazing things that are possible because of the work that our department does every day.
RA:If you are a person who desires work that is personally rewarding and professionally challenging, then Healthcare industry is a good field for you. Northwell Health is a great system because it believes in and fosters a culture where everyone is a caregiver to its patients. You truly feel you are part of a coordinated team supplying patient care.
What new initiatives/ projects have you worked on?
KS: Since July I have been involved multiple projects including the commissioning of two new emergency diesels and testing of their associated transfer switches. I have participated directly in the patient’s environment through Environment of Care rounds and through mock Joint Commission inspections. I have also been involved in the planning of the installation of three new boilers and two new air cooled HVAC chillers. As these projects complete there are always new ideas and projects around the corner that need some input from our department. This ensures that the job will always be exciting.
RA: Since my start a few months back I have been involved in numerous projects of varying sizes. Although it was started before my tenure I have been working to finalize and commission our new Emergency Department addition and its associated 3 MW of emergency diesel power system. I have also been working on the design and construction for three Main boiler installations totaling 650hp, and a chiller relocation and replacement project for 800 tons of air cooled chillers. Both of these projects being simply the first phase of a two phase projects. Additionally, we are also doing work for a new Hyperbaric unit requiring the installation of an additional Oxygen tank and pad, re-powering from 208 VAC to 480VAC, installation of new lab testing equipment, installation of new nuclear medicine equipment , replacement of an Underground fuel oil tank and new air handling equipment. This is all happening coincidentally with multiple departmental re-locations and renovations as well as the day to day repairs and maintenance of the hospital. It is a busy pace covering many Engineering disciplines but is extremely rewarding.
Interested in joining our team of engineers? Explore our unlimited career possibilities today.
The most advanced and accurate imaging equipment is only as good as the radiologists interpreting the studies. Northwell Health Imaging has the largest group of subspecialized, fellowship-trained radiologists on Long Island. We are excited to welcome three new imaging centers to our expanding service line.
Northwell Health Imaging is the first radiology practice in New York State – and seventh in the nation – to be designated as a Diagnostic Center of Excellence by the American College of Radiology (ACR) for achieving the highest levels of imaging quality, safety, and care. Our imaging centers are also accredited by the ACR as Breast Imaging Centers of Excellence and the Lung Cancer Alliance has named our facilities Screening Centers of Excellence.
When you become part of Northwell Health Imaging you will be joining a dedicated group of radiologists, nurse navigators, certified technologists, and caring support staff.
Learn more about our three new Imaging Centers:
Imaging at Bayshore
Northwell Health Imaging at Bay Shore offers a wide variety of diagnostic services, offering employees access to the latest imaging technology on the south shore of Long Island. In addition to MRI, PET/CT with low dose capability, SPECT/CT, ultrasound and digital X-ray, Imaging at Bay Shore will offer interventional radiology.
Imaging at Lenox Hill Greenwich Village
Northwell Health Imaging at Greenwich Village offers a full range of diagnostic and breast imaging services. Combining state-of-the-art equipment and advanced technology with subspecialized radiologists, this site offers employees access to outpatient radiology services in Manhattan. Services include: MRI, low dose CT, ultrasound, digital X-ray and bone densitometry. Comprehensive breast imaging services are also offered: 3D mammography, breast ultrasound, breast MRI and breast biopsies.
Imaging at Smithtown
Northwell Health Imaging at Smithtown also offers a full spectrum of diagnostic testing services including MRI, low dose CT, ultrasound, digital X-ray, bone densitometry, image-guided biopsies and procedures – all in spa-inspired settings. The center also offers comprehensive breast imaging services including 3D mammography, breast ultrasound, breast MRI and image-guided breast biopsies.
Join our team at one of our Imaging Centers and apply today.
Q&A with Advanced Practice Nursing Corporate Director, Carol Patrick
Q: How long have you worked for Northwell Health?
A: I have been with Northwell Health via Huntington Hospital since 1981 (35 years), in a variety of capacities, beginning as a Registered Nurse, then working my way up to a Clinical Nurse Specialist in Critical Care, Critical Care Director, Electrophysiology Acute Care Nurse Practitioner. Three years ago, I became the Corporate Director for Advanced Practice Nurses at Northwell Health, and since have been balancing that role as well as allocating a portion of my time as an Electrophysiology Nurse Practitioner.
Q: What does the Nurse Practitioners Council do for our NP’s within the system?
A: Our System NP Director’s Council meets monthly for 2 hours, provides an avenue for advocacy and communication from all of the systems Nurse Practitioners to our leadership. Maximizing the ability of the NP’s to practice to the top of their licensure is the vision and goal of our leaders. The Mission of the System NP Director’s Council is to be the voice of the advanced practice professional, while promoting the highest standards of evidence based, patient centered, quality care. Supporting and promoting excellence in leadership and professional growth within the advanced practice profession is also one of our main priorities.
Q: Can you talk about the opportunities for NP’s throughout our health system?
A: There are multiple opportunities in innovative work environments for the Advanced Practice Nurses at Northwell Health in both the inpatient and outpatient settings – ranging from e-ICU, telestroke, telepsychiatry, to robotic surgery and our newly growing LVAD impantation HF program, liver transplant program, the outpatient Housecalls and Care Solutions team. The opportunities for advanced practice Nurses here are endless – one can create their own vision, construct a viable business plan and strategy, and their dream can come true. Innovative care models are popping up everywhere – advanced illness programs, palliative/ hospice care, acute stepdown units, outpatient clinics/ programs, perioperative NP oversight, which are all NP managed and run. Assessing metrics such as length of stay, infection rates, skin ulcers, CAUTI, VTE occurrences, patient/ family satisfaction, and team communication are amongst the measurements where we shine.
Q: What role do NP’s play here at our hospitals and facilities?
A: The role of NP’s here is directed North – leading the way in independent and innovative practice and patient centered care. Our NP’s serve as advocates for our patients and families, conduits for change and strong collaboration and communication amongst physicians and other health care providers, engaging referrals whenever needed to optimize patient outcomes, and safe efficient transitions throughout the health care continuum.
Q: Why is Northwell special?
A: Our Nurse Practitioner’s are the voice of the patient and families – listening, assessing, prescribing, referring, optimizing, performing, and embracing technological advances in care for the prime focus of utilizing time management and efficiency for what matters most, the patient! Northwell is special because our leadership and supportive administration enables EVERY advanced practice nurse to have a voice. They listen to the staff, and have teams of individuals who evaluate Employee Engagement results, working on plans for success and targeting those areas of deficiencies to improve both employee and patient satisfaction. The wealth of educational and participative opportunities abounds – all one needs to do is have an idea and implement it. We at Northwell provide every advanced practitioner with a professional identity and ongoing professional development that makes us the employer of choice. Interprofessional quality, safety, and the optimal patient experience is a core tenant for our staff to achieve. Our goal is to foster a singular vision for the health system with the ultimate goal of creating a pathway for every Advanced Clinical Provider to work to the top of their license, and have a voice!</
Q: What would you like to say to our NP employees during recognition week?
A: I would like to say THANK YOU for your engagement, enthusiasm, support, and true commitment to high quality, safe, patient centered care. Our time in advanced practice is now – we need to create our destiny in impacting health care, or someone else will do it for us. Get involved with your professional associations, legislative updates, and have a voice in effecting positive change for our providers and patients. The future holds promise and ongoing growth for our significant role in advancing advanced practice nursing. As we celebrate National Nurse Practitioner Week, look at how far we have come, but most importantly – look North – to where we are leading the way in health care transformation.
Plainview Hospital & Syosset Hospital Nursing Opportunities
Ever wonder what nursing opportunities we have within our community hospitals? As one of the nation’s largest and most respected health systems, Northwell Health takes pride in the care it gives throughout each community. Learn about two of our Joint Commission recognized hospitals and how you can become part of their expanding team of nurses.
This 204-bed teaching hospital delivers high quality care to the dynamic communities of eastern Nassau County and is expanding their cardiac unit. This team features a multidisciplinary approach to patient care and their highly respected nurses play an integral role in each patient’s experience. Every shift, nurses collaborate with Physicians, Case Managers, Social Workers, Dietitians and Physical Therapists to advocate for each of their patients. The telemetry unit has a 24/7 telemetry technician and their patients enjoy single bedded rooms. We are proud to boast a very high retention rate for our nursing staff.
A major perk working for Plainview Hospital – flexible scheduling. Their nurses work 13 days out of a 28 day period and are at liberty to self-schedule their shifts to meet their lifestyle and needs.
“We work as a family here. There is clear, hands-on leadership within every department. Every day I go to the units and help as much as I can.” – Tom Luzzi, Director of Patient Care Services, Medicine/ Surgery/ Telemetry
At Syosset Hospital, all of their units have nurses that are certified in a particular area of nursing. This 103-bed community hospital, home to the Orthopaedic Center of Excellence, the Davis Vision Eye Surgery Center and the Interventional Pain Management Center, is continually enhancing their capabilities to deliver outstanding care and is actively working on increasing certifications to continue to achieve accreditation’s. It is a close community between staff and a valued team approach, while the leadership throughout the building is always known to be supportive and constantly present in the activities within the building.
A few more facts about Syosset Hospital:
They have a Behavioral Health unit with 20 beds specializing in Psychiatric care
They have a 32-bed med surg unit that is predominately orthopedic based care with some medical patients mixed in (This unit is primarily used for the Syosset Orthopedic Program which is one of their Centers of Excellence)
They have a 15-bed medicine/telemetry unit
They have an 8-bed ICU unit that cares for critical vented and step down patients
They have a 10-bed emergency department
Register to attend our upcoming interview day to join one of our nursing teams at Plainview Hospital or Syosset Hospital.
Read about Samantha Rosario’s experience within the Military, and how our Barracks to Business Workshop prepared her for a career at Northwell Health.
Written by: Samantha Rosario
Each branch of the military bears a massive responsibility when training new soldiers. New recruits are trained in hand-to-hand combat, at the weapons range, and how to work together as a cohesive team. Preparedness of soldiers is essential to ensure not only a victory for the mission, but God-willing, a safe return for everyone. Once the solider has returned and his/her term is complete, it is almost as if the weight of responsibility has lifted off the branch’s shoulders and soldiers are given minimal training in their next mission in life, transition to the civilian world.
A popular myth, and one I foolishly believed, was that finding a job, as a veteran, was going to be easy because employers love the skills and discipline veterans possess. While employers appreciate those traits, the real issue is if the applicant cannot communicate his/her skills on a resume. Northwell has recognized this dilemma and has committed itself to be the standard in job preparation training. Over the summer, I was lucky enough to attend one of these training seminars, entitled Barracks to Business, led by Anthony Silvera. During the course of 4 hours, I was challenged to clarify my skillset and experiences, determined my career goals, learned the importance of a job description and gained confidence for an interview. The success stories were inspiring and newly gained knowledge felt invigorating; that night I started revising my resume and focusing on finding a career within Northwell. One of the most significant aspects of seminar was the support given after it ended and with the support of Mr. Silvera and his team, I eventually gained employment with Northwell. I am honored to work for an organization that dedicates so many resources to serve the needs of our country’s veterans and look forward to doing great things in my new role.
Are you, or someone you know, a Veteran who is looking to build their professional skill set?
Register to attend our next Barracks to Business Workshop today.
From pre-med to Financial & Operations Management Senior Associate, Adam moved from Chicago to New York to began his career at Northwell Health as Healthcare Management Program intern. His experience as an intern opened his eyes to health care and his experience solidified his decision to accept a full time position post graduation in the administration department at North Shore University Hospital.
Read Adam’s Q&A about being an HMP intern, now HMP mentor, and how the program was a foundation for his career.
Why did you want to participate in the Healthcare Management Program (HMP) and how did you hear about it?
When I began my undergraduate studies at Union College, my initial plans had been to pursue the pre-med track, with the ultimate goal of one day becoming a Physician. Upon taking Intro to Chemistry during one of my first classes at Union, and seeing the grade that I received at the end of the term, I quickly realized that this path would not be for me! Fast forward to my junior year, by that time a declared political science major, I remained eager to find opportunities and experiences that would allow me to pursue a role in healthcare, but in a non-clinical capacity.
While the majority of my internship search efforts were focused on opportunities related to health care policy, I stumbled upon a unique internship experience that was offered by Northwell Health (formerly North Shore-LIJ Health System). The Healthcare Management Program at Northwell Health is an internship designed to provide students with first-hand knowledge and insight into the field of healthcare administration. This seemed far-removed from my initial interests in policy, but also a far destination for a student originally from Chicago.
After speaking with members of the Northwell team, that unbeknownst to me would soon become my colleagues and mentors; I realized that applying to the Healthcare Management Program would be the perfect opportunity to explore my interests in the healthcare field. By participating in the Healthcare Management Program I could fuse my interests in healthcare, business, and policy in a way that no other program or opportunity could provide.
Can you tell us about your experience in the internship?
As a participant in the Healthcare Management Program I developed the skills required to succeed in a dynamic and fast-paced environment. The internship provided me with an opportunity to explore the field of hospital administration through real project work lead by executive mentors. From the relationships that I developed, to the foundational knowledge gained in both analytics and project management, the internship was a phenomenal experience for my professional growth. Furthermore, the opportunity to learn from, and engage with, executive leadership, clinical leadership, and others, afforded me a unique perspective into the daily roles and responsibilities of healthcare administrators. By gaining exposure to world-class professionals, combined with challenging and exciting project work, the Healthcare Management Program reaffirmed my passion for health care, but more importantly, the experience served as the onramp for my career in health care administration.
After participating in the HMP, what made you decide to take a full time position at Northwell Health in our Management Associate Program as a Financial & Operations Management Associate?
Through my participation in the Healthcare Management Program I gained the skills necessary to be able to succeed in a dynamic professional landscape. As a result, many of the tools that I developed in the internship provided me with the ability to engage with a variety of different organizations, including financial ones, about potential career opportunities. Although I was intrigued by entry-level positions offered by the other companies, I realized that these institutions could never offer the one component of working in health care that I enjoyed the most: the opportunity to impact the life of a patient.
My decision to join this organization in the Management Associate Program (MAP) was made for that simple reason: to wake up each morning knowing that in some way shape or form I could impact the life of another. The passion that I felt to continue to grow in the organization that had paved my professional foundation, combined with a desire to pursue a career in healthcare was the two main contributing factors towards my decision of joining the Management Associate Program.
How was it mentoring an HMP intern this summer after going through the program yourself?
After having been a participant in the program myself, the opportunity to mentor three Healthcare Management Program interns this summer was a phenomenal experience for me both professionally and personally. From a professional standpoint, just as the Healthcare Management Program provided me with an opportunity to learn a skill set in analytics and project management, mentoring students this summer allowed me to develop my own management skills and style. It was a great experience to be able to train others on the same tools that I had been taught when I had gone through the program just a few years prior.
On a personal level, the investment that I had in the program as a former participant made the dedication level to the success of the internship experience that much higher. My goal for the summer was to ensure that the students had as beneficial of an experience as I had, if not better. As one of their mentors, I wanted to provide them with as many opportunities to develop their skill set, form professional relationships, as well as encourage them to cultivate the same passion for health care that I had gained during my own internship experience. The mentorship experience was tremendously rewarding and I am glad that as a former participant I had the opportunity to help others begin their own professional journeys.
Our 2017 Healthcare Management Program is now open for submission. Become part of our 61,000 strong and submit your resume today.
Meet our Vice President of our Orthopaedic and Rehabilitation Service Lines, Nina DePaola
Why did you become a physical therapist?
I knew from personal experiences at a young age that I wanted to go into healthcare related to improving ones quality of life. In order to pursue this I spent time volunteering in high school and I observed physical therapy which inspired me. My goal at the time was to help those with cancer and improve their day to day function and strength during treatment and recovery. Through my physical therapy education and training I became interested in working with a variety of those in need-including those with sports, cardiac, neurological, amputees, and orthopaedic conditions. Most importantly a physical therapist has the ability to motivate and teach an individual to become more independent and enjoy each day.
How long have you worked for Northwell health?
I will be celebrating my 30 year anniversary in 2017.
Can you talk about your career profession within the health system?
I began as a staff physical therapist at NSUH Manhasset. I then pursued my masters in administration, with the intent to go into a physical therapy private practice. About 5 years later I was offered an opportunity to start a small outpatient orthopaedic physical therapy program for the hospital. This small program has grown over the years to many sites and is called STARS (Sports Therapy and Rehabilitation Services). The STARS team continues to this day and celebrates exceptional service, engagement and care for many types of patients in need of physical and occupational therapy. I was asked approximately 15 years ago to oversee the Rehabilitation Service Line for our growing health system, and shortly after that I was asked to oversee the Orthopaedic Physician Service Line. Now our two service line teams have grown many programs, centers, facilities and offices in many markets throughout the region.
What do you like most of the administrative role of rehabilitation?
Once I became a physical therapist I started developing programs and I really enjoyed initiatives that resulted in impacting many more than just the 10 patients a day that I was treating. It is also very rewarding to help those with a passion for what they love to do create better patient care. That motivated me to grow and I was asked to do this more formally – thus starting my career ladder into administration. My most proud achievement to date has been to celebrate the successes of others and the accomplishments of many individuals who have helped create better ways to offer care to those in need. On the business end a particular goal is to volume build. Areas of our teams include marketing, community outreach, meeting with societies, care organizations and advocacy groups in order to meet their needs, building new service communities and promoting a personal touch to everyone and everything we encounter in corporate healthcare. In corporate healthcare, it has been helpful to be a voice as a physical therapist- to represent the profession and yet align strategically with the health systems mission.
What kind of experience and settings are available to therapists within Northwell Health?
Within Northwell there is just about every variety of therapy and rehabilitation. We have hospital based therapy, skilled nursing- short and long term care therapy, acute inpatient rehabilitation, outpatient therapy and homecare. We treat all ages from pediatrics to geriatrics and have just about every specialty program from sports and spine care to joint replacements, neuro rehab, brain injury and lymphedema care. Part time and full time positions which offer flexible hours are available in many of our settings that help promote a work- life balance.
Why is Northwell Health special?
Northwell health is the largest employer for physical therapists in our region. Many employment options are available related to location and specialty. The overall culture of Northwell is one of teamwork, caring, communication, respect and a great family feel. Employees within Northwell Health truly care about each other and enable change for improvement and what best meets the needs of the patients. As a physical therapist we tend to have the same values of teamwork, communication and motivating others so it marries nicely with the culture of Northwell health.
What opportunities are available for therapists at Northwell Health?
A physical therapist within Northwell Health has many opportunities for additional clinical education, research, program development or leadership growth through the offering of a management track. The Center for Learning and Innovation that has many courses to help develop leadership skills and an understanding of healthcare. There is tuition support available for those who go on to advanced education. There are many cultural activities that help build teamwork with physical therapists and other professions such as nurses and physicians- this makes Northwell Health unique.
Can you speak to the relationship between our Physicians and our Physical Therapists throughout the health system?
We have thousands of physicians who work with our physical therapists in every setting. A physical therapist typically receives the referral to offer care but our communication and partnership to give the patient exactly what they need is very important. Our physicians include orthopedists, neurologists, surgeons, internal medicine and oncologists. There is a very good relationship and mutual respect between physical therapists and physicians concerning the development of programs, education of the community, prevention and treatment of disability in patients.
What would you like to say to our Physical Therapists employees during PT month?
PT month is a time to celebrate for all we that we are able to do for patients and for each other. Northwell Health continues to grow and our expanding workforce of therapists is very strong, well-qualified, well respected and outstanding in their field. This is a time to celebrate the great services that we offer and the continued growth of our programs. A huge message of appreciation is sent to each and every therapist who is proud to be part of the Northwell Health Rehabilitation family. This is a month to celebrate who we are and what we do for so many. Our teamwork and our individual offering of quality care helps thousands and thousands of patients each year and we should congratulate each other offering such quality care in such a rewarding field and in such a great organization which is Northwell Health.
Want to join our team of Physical Therapists? Explore our unlimited rehabilitation career opportunities.
The Sports Therapy and Rehabilitation Services (S.T.A.R.S.) team is always ready to take on a challenge. As the team and facility locations continue to grow, there are an endless amount of diverse cases and support available for every employee to accomplish their education and career goals. We had the privilege to speak with Brian Krebs, Senior Director of STARS Network, about his journey throughout Northwell Health and the top 3 things happening right now at STARS.
How long have you worked for Northwell Health?
I began my career with Northwell Health’s STARS in 1997. At that time it was called North Shore-LIJ’s STARS.
Can you talk about your career progression within the health system?
My opportunity to work at Northwell Health’s STARS presented while I was in physical therapy school on my last clinical rotation at STARS East Meadow. A full time staff therapist position was becoming available and my clinical instructor thought I would be a good fit and recommended me for the position. I was attracted to STARS because of their focus on patient care and providing a collaborative team environment. Over the next 19 years I was afforded the opportunity to progress my career from a staff level therapist, to a site supervisor, to a rehabilitation manager to where I am today as a Senior Director. Along the way I was challenged by my mangers to develop both my clinical and administrative skill set. As a site supervisor I was asked to develop various clinical programs related to sports therapy. As a manager I became more involved in the development of staff, making operational decisions and providing strategic input on how best to grow our service. I also have been able to continue my educational aspirations by achieving 3 clinical certifications including a specialty in spine care, manual therapy (Certified in the McKenzie Method and Maitland approach) and becoming an Orthopedic Clinical Specialist. Additionally, I was encouraged to pursue and received a transitional clinical doctorate degree. I know of no other organization that would have allowed me to grow and develop in the manner I have.
Please list the top 3 things happening at S.T.A.R.S. right now.
1. For many years STARS primarily treated those with orthopedic injuries or conditions. However, over the past 2 years with the addition of new locations we have been able to diversify our client base by partnering with other Northwell Health Service Lines to develop many new specialty programs. These include a Lymphedema/Oncology program, a Pelvic Floor/Women’s Health program, a Pediatrics program and our STRIVE for Wellness Program which provides those with a spinal cord injury or other neurologic condition the ability to exercise independently in a safe wheelchair accessible gym. These are in addition to our already existing STARS specialty programs which include Vestibular Rehabilitation, Hand Therapy and Neurological Rehab.
Blast from the past
Heart and Sole 5K
Breast Cancer Awareness
2. We have also seen tremendous growth in the area of sports rehabilitation. For the past 2 years, STARS has been the official provider for the Hofstra University Athletic Department. We work as part of a multidisciplinary team to ensure Hofstra’s student athlete’s get the very best care and get back on the field as quickly as possible. We have also added Certified Athletic Trainers (ATCs) to our clinical compliment and have been awarded contracts with North Shore and Glen Cove High Schools. This past year our trainer at North Shore High School worked with the school’s Athletic Director to achieve the nationally recognized Safe Schools Award. Additionally, our sports therapy staff has worked closely with Orthopaedics to develop our organization’s post-operative protocols, an ACL tear prevention program, a sports concussion program, and a performing artist/dance medicine program.
3. Finally there is our site expansion, with STARS locations in Nassau County, Western Suffolk County, Queens, and Westchester. The addition of new STARS locations allows STARS to serve a greater number of communities and physicians. Our growth has also allowed us to develop programming that meets the needs of undeserved populations and aligns with the mission of our organization. In 2015, STARS opened offices in Franklin Square and Huntington. In 2016, STARS integrated with the outpatient rehabilitation department at Northern Westchester Hospital, making us 10 locations strong.
Please finish this sentence: Without our Physical Therapists, we wouldn’t be able to…
Provide the extraordinary care we do for our patients. Their passion for the profession and drive to help every patient maximize their outcome is humbling. Without their daily efforts we could not have grown into one of the largest multi-specialty therapy providers in the region. This commitment to our patients is evidenced by our consistently high Press Ganey patient satisfaction survey results, and the fact that STARS has achieved the highest Employee Engagement scores for the past three survey cycles. However, it is not just our Physical Therapist that we owe a debt of thanks to. We could not provide the care we do without the work performed by our Physical Therapist Assistants and Occupational Therapists who demonstrate the same values and passion for excellence as that of our Physical Therapists.
What would you like to say to your PT employees during recognition month?
I’d like to commend them, as well as all of our staff, for the important work they do each and every day. I am awed by the letters and emails that we receive weekly from our patients, recognizing the skill and dedication of our staff. It is this dedication to each other, our patients and our mission that has allowed STARS to develop and maintain a culture of care. I can’t thank them enough!
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