Welcome to the new Emergency Department at Southside Hospital
I had the privilege of taking a tour of the new Bohlsen Family Emergency Department at Southside Hospital. Once I walked through the sliding doors only one word came to my mind: WOW. This newly renovated facility had light colored walls, a beautiful structure, an open atmosphere and a welcoming feeling to it. I was greeted by Jim Wescott, ED Nurse Manager, and Harold Fischer, ED Director of Patient Care Services, who began to explain this beautifully built facility. The new building is three times larger than the old ED, and is able to treat 70,000 patients a year because of the new set-up, process improvements, and the amount of staff they have working at any given time. Looking around the new 30,000 square foot facility I began to ask a million questions – what were the new rooms I was looking at? What did the lighting system above each door mean? Why was the department built this way? The list went on, and on.
Jim and Harold began the tour with a look at the new private patient rooms and began to answer my questions about the lighting notification system that each room had. They showed me the chart inside each room that showed a color coded system which helps streamline the patient examination process and experience, and the 4 lights above each door change with the patient and room needs. The red light means that there is a patient in the room and needs vital signs taken. The yellow light means that there is a provider in the room, the green light means the room needs cleaning, and the blue light means that the patient needs care. The lights also flash to indicate that the patient needs care, the patient is ready to move, or the room is empty.”
They then went into the building design and how it was created with two major factors in mind, the patient experience and employee needs. Designed for efficiency, the re-construction of the ED absorbs excess noise so it creates a calming atmosphere, even when it’s at full capacity. You can actually hear a pin drop! There are two central nursing stations so it gives nurses and doctors the extra room they need and creates a better working environment. With 16 private rooms and a 5 bed isolation unit, the nurses are constantly moving between patients, and after talking to a few it was clear that they appreciate having two stations to choose from.
“I love the new ED – it’s great to have 2 nurses’ stations because you always have access to what you need when you need it. When you have 2 stations, you are constantly in contact with everyone and you are always walking past your patients, which makes you check on them more. This also increases communication between nurses and doctors with their patients which allows us to provide them with the best care possible.” said Jeanette Pisano, Emergency RN.
Jim continued to say, “With the new process improvements and design we have been able to set a new standard of Emergency care for our patients” Since the opening they have been able to increase their PresGaney scores from the 10th percentile to the 75th Dr. Gregory Garra, one of the Emergency Department doctors said,
“The new ED gives us the capability to take medicine and turn it upside down. It takes a little bit to get used to, but once you understand the process it’s a breath of fresh air. The learning curve took less than a week, and it helps everyone – from the patients, to the nurses to the doctors. From a clinical perspective the new department and lighting system allows you to receive support right from the gecko because of all the communication. As a doctor I am able to see the patients right away – they send them in and I see them. The support is far better than the traditional support found in other hospitals.”
From there we headed towards the new Behavioral Health Department which was designed for the safety of the patients, as well as the staff. The unit consists of 6 private rooms with a secure interview room when they first check in. I was able to chat with the staff working there which consisted of security guards, social workers, registered nurses, environmental services workers, and a psychiatrist. The great part about the layout of the department was that the workers always have views of all of the rooms so they could keep watch of their patients while talking to me. The unique part about the new Behavioral Health department was that they had their own ambulance entrance for patients to come through. This was something that the nurses really loved, because the team can immediately start assessing patients and give them the care they needed without having to go through the ED.
The rest of the trip consisted of viewing the helipad for our SkyHealth helicopter program, touring the old Emergency Department, and talking about the next steps to come – which includes a Pediatric ED, infectious disease unit and a new unit for patients who need to have a longer stay. With 60 treatment spaces, radiology suites, a rapid access area, a new layout, and process improvements, it seems as if this new Emergency Department has it all – for the patients, and for the employees.
Experience the new Emergency Department for yourself – explore our current openings at Southside Hospital.
Why I chose Northwell Health 27 years ago, and continue to choose it today – a Q&A with Jill Donnelly, Nurse Manager at Huntington Hospital
Q: How long have you been working here?
A: I have been a Registered Nurse with Northwell Health since February 13, 1989. I started working at Long Island Jewish Medical Center (LIJ) and transferred to Huntington Hospital June 17, 2013.
Q: What positions have you had since being in the health system?
A: When I started at LIJ I worked as a Labor and Delivery RN. I stayed in that position for 12 years and in December of 2000 I worked as a Pain Management Nurse within the anesthesia department on labor and delivery for the labor patients. In January 2012, I changed positions to Quality Management at LIJ and I was responsible for core measures and also supported the quality measures within the anesthesia department. In June of 2013 I transferred to Huntington Hospital as a Quality Coordinator and at that time was supporting the OB/GYN/PEDS and Anesthesia departments in their quality program.
Q: Has Northwell Health provided you with any career growth opportunities?
A: When I transferred from pain management to quality at LIJ, I had the opportunity to attend Beginnings. This was extremely inspiring to me because our President and CEO, Michael Dowling, gave a presentation and asked each of us in the room where we would like to be in 5 years, or even 10, and inspired me to return to school for my Master’s degree in nursing administration. At this time I have only 2 more classes before I complete my Master’s degree and this has allowed me to climb the ladder with my career here at Huntington Hospital. In February, I was chosen to become the Manager of the Nursery/Special Care Nursery and in September I became the Nurse Manager of the maternity unit as well. This has been a wonderful experience to grow my career. I have been involved in many leadership classes at the eastern region level and also at the system level at the Institute for Nursing and at the Center for Learning and Innovation. I was also able to attend graduate school because the health system pays, encourages and is supportive of nursing higher education. I am grateful for the opportunities the health system offers and I would not have been able to attend the program if their support was not available to me.
Q: What do you love most about working in nursing at Northwell Health?
A: I love all the opportunities available to nurses that allow us to continue to be a lifelong learners. I am proud to work for the largest private employer in New York State, and when people ask where I work I proudly say Northwell Health at Huntington Hospital. So many of things I previously stated are the reasons I LOVE working for the system. I have worked here since I am 22 years old, going through many milestones in my life, and I have always felt that this organization is supportive of their nurses and honored home/work life balance. Not only am I proud to be a nurse in the system, but I have encouraged all new nurses that I meet to apply and work in a Northwell hospital. I am extremely passionate about having people come to one of our hospitals that I even encouraged my daughter, who was actually born at LIJ, to seek employment and she now works in labor and delivery at LIJ. I am truly grateful for the opportunities Northwell has provided for me over all these years, and am excited to see what the years to come have in store for me.
Picture: This group photo shows Jill (From left to right, she is the 5th woman in the back row) and some of the nurses in her unit.
Explore our unlimited career possibilities at Huntington Hospital.
Navigating your engineering career at Northwell Health
Hear from Kory Stimpfl, Assistant Director of Engineering and Plant Operations, and Roger Arnott, Director of Engineering and Maintenance, about why they chose Northwell Health as the place to grow their engineering career.
Why did you choose to pursue an engineering career at Northwell Health.
KS:Huntington Hospital, and through them Northwell Health, has been a staple of the community for my entire life. I was born at Huntington Hospital, so I am grateful for the chance to work here and help make it even better. I have had many family and friends that have been helped right here, and now I have the chance to use my engineering skills to help other peoples family and friends.
RA: I personally chose to come to Northwell Health because I wanted to work in a field where I could use my skills and abilities to help people.
Tell me a little bit about your background? Were you always in health care – if you weren’t, why did you decide to get into the field?
KS: I graduated college from SUNY Maritime College in the spring of 2015 with a Bachelor’s degree in electrical engineering and a Coast Guard Marine Engineering License. Using this license I got a job as a civilian contractor with the US Navy. In this job I was on a team that took care of the engine room of one of the navy’s civilian ships. I worked for them for almost a year, during which time I was traveling all over the country and the world. I realized that I wanted something that was more stationary but also wanted to see how my engineering was benefiting people, because in my old job there was a much greater divide between myself and the “customer”. When I started looking for jobs, Huntington Hospital immediately stuck out because it would allow me the best of both worlds. As the Assistant director of Engineering I can use my engineering talents to help the hospital not only with the day to day facility operations, but also with the improvements to it going forward. Every day I know that the work that I am doing in the health care field will help save people’s lives, or at least help the medical staff save people’s lives.
RA: My career started in the Marine Industry after graduating from The U.S. Merchant Marine Academy.
After working as a Marine Engineer for almost 30 years, including operations in Desert Storm, Iraqi Freedom and Enduring Freedom and much international travel, it was time for a change. My new path took me to Brooklyn, New York for the next five years and a large 46 high story building housing complex with a centralized power plant. An engineering opportunity then arose to come to Northwell Health Huntington Hospital. I had grown up in Huntington, NY and the opportunity to work and help people at the very hospital I was born in was extremely appealing to me. This was my first endeavor into the Healthcare Industry.
What career growth opportunities does Northwell provide for you and all engineering professionals?
KS: Northwell health is a large healthcare system, and is always growing. As with any system this large, it begins to take on a lot of its own engineering and facility work. As an engineer within the system, there are opportunities to grow within the individual hospitals and into the Physical Assets department and beyond. As a young engineer, there is incredible room for growth within the system.
RA: I believe Northwell Health offers growth opportunities for engineering professionals in different ways. The many engineering responsibilities at a hospital afford engineers the opportunity to hone their skills and expertise in many different disciplines. In addition, Northwell Health is a large and ever growing organization. This allows one many opportunities for future career advancements.
Why would you encourage other engineers to work for our health system?
KS: Working in this health system allows you to have a direct impact on helping people. The sense of purpose here is incredible, all it takes is a walk around the hospital to see all the amazing things that are possible because of the work that our department does every day.
RA:If you are a person who desires work that is personally rewarding and professionally challenging, then Healthcare industry is a good field for you. Northwell Health is a great system because it believes in and fosters a culture where everyone is a caregiver to its patients. You truly feel you are part of a coordinated team supplying patient care.
What new initiatives/ projects have you worked on?
KS: Since July I have been involved multiple projects including the commissioning of two new emergency diesels and testing of their associated transfer switches. I have participated directly in the patient’s environment through Environment of Care rounds and through mock Joint Commission inspections. I have also been involved in the planning of the installation of three new boilers and two new air cooled HVAC chillers. As these projects complete there are always new ideas and projects around the corner that need some input from our department. This ensures that the job will always be exciting.
RA: Since my start a few months back I have been involved in numerous projects of varying sizes. Although it was started before my tenure I have been working to finalize and commission our new Emergency Department addition and its associated 3 MW of emergency diesel power system. I have also been working on the design and construction for three Main boiler installations totaling 650hp, and a chiller relocation and replacement project for 800 tons of air cooled chillers. Both of these projects being simply the first phase of a two phase projects. Additionally, we are also doing work for a new Hyperbaric unit requiring the installation of an additional Oxygen tank and pad, re-powering from 208 VAC to 480VAC, installation of new lab testing equipment, installation of new nuclear medicine equipment , replacement of an Underground fuel oil tank and new air handling equipment. This is all happening coincidentally with multiple departmental re-locations and renovations as well as the day to day repairs and maintenance of the hospital. It is a busy pace covering many Engineering disciplines but is extremely rewarding.
Interested in joining our team of engineers? Explore our unlimited career possibilities today.
The most advanced and accurate imaging equipment is only as good as the radiologists interpreting the studies. Northwell Health Imaging has the largest group of subspecialized, fellowship-trained radiologists on Long Island. We are excited to welcome three new imaging centers to our expanding service line.
Northwell Health Imaging is the first radiology practice in New York State – and seventh in the nation – to be designated as a Diagnostic Center of Excellence by the American College of Radiology (ACR) for achieving the highest levels of imaging quality, safety, and care. Our imaging centers are also accredited by the ACR as Breast Imaging Centers of Excellence and the Lung Cancer Alliance has named our facilities Screening Centers of Excellence.
When you become part of Northwell Health Imaging you will be joining a dedicated group of radiologists, nurse navigators, certified technologists, and caring support staff.
Learn more about our three new Imaging Centers:
Imaging at Bayshore
Northwell Health Imaging at Bay Shore offers a wide variety of diagnostic services, offering employees access to the latest imaging technology on the south shore of Long Island. In addition to MRI, PET/CT with low dose capability, SPECT/CT, ultrasound and digital X-ray, Imaging at Bay Shore will offer interventional radiology.
Imaging at Lenox Hill Greenwich Village
Northwell Health Imaging at Greenwich Village offers a full range of diagnostic and breast imaging services. Combining state-of-the-art equipment and advanced technology with subspecialized radiologists, this site offers employees access to outpatient radiology services in Manhattan. Services include: MRI, low dose CT, ultrasound, digital X-ray and bone densitometry. Comprehensive breast imaging services are also offered: 3D mammography, breast ultrasound, breast MRI and breast biopsies.
Imaging at Smithtown
Northwell Health Imaging at Smithtown also offers a full spectrum of diagnostic testing services including MRI, low dose CT, ultrasound, digital X-ray, bone densitometry, image-guided biopsies and procedures – all in spa-inspired settings. The center also offers comprehensive breast imaging services including 3D mammography, breast ultrasound, breast MRI and image-guided breast biopsies.
Join our team at one of our Imaging Centers and apply today.
Q&A with Advanced Practice Nursing Corporate Director, Carol Patrick
Q: How long have you worked for Northwell Health?
A: I have been with Northwell Health via Huntington Hospital since 1981 (35 years), in a variety of capacities, beginning as a Registered Nurse, then working my way up to a Clinical Nurse Specialist in Critical Care, Critical Care Director, Electrophysiology Acute Care Nurse Practitioner. Three years ago, I became the Corporate Director for Advanced Practice Nurses at Northwell Health, and since have been balancing that role as well as allocating a portion of my time as an Electrophysiology Nurse Practitioner.
Q: What does the Nurse Practitioners Council do for our NP’s within the system?
A: Our System NP Director’s Council meets monthly for 2 hours, provides an avenue for advocacy and communication from all of the systems Nurse Practitioners to our leadership. Maximizing the ability of the NP’s to practice to the top of their licensure is the vision and goal of our leaders. The Mission of the System NP Director’s Council is to be the voice of the advanced practice professional, while promoting the highest standards of evidence based, patient centered, quality care. Supporting and promoting excellence in leadership and professional growth within the advanced practice profession is also one of our main priorities.
Q: Can you talk about the opportunities for NP’s throughout our health system?
A: There are multiple opportunities in innovative work environments for the Advanced Practice Nurses at Northwell Health in both the inpatient and outpatient settings – ranging from e-ICU, telestroke, telepsychiatry, to robotic surgery and our newly growing LVAD impantation HF program, liver transplant program, the outpatient Housecalls and Care Solutions team. The opportunities for advanced practice Nurses here are endless – one can create their own vision, construct a viable business plan and strategy, and their dream can come true. Innovative care models are popping up everywhere – advanced illness programs, palliative/ hospice care, acute stepdown units, outpatient clinics/ programs, perioperative NP oversight, which are all NP managed and run. Assessing metrics such as length of stay, infection rates, skin ulcers, CAUTI, VTE occurrences, patient/ family satisfaction, and team communication are amongst the measurements where we shine.
Q: What role do NP’s play here at our hospitals and facilities?
A: The role of NP’s here is directed North – leading the way in independent and innovative practice and patient centered care. Our NP’s serve as advocates for our patients and families, conduits for change and strong collaboration and communication amongst physicians and other health care providers, engaging referrals whenever needed to optimize patient outcomes, and safe efficient transitions throughout the health care continuum.
Q: Why is Northwell special?
A: Our Nurse Practitioner’s are the voice of the patient and families – listening, assessing, prescribing, referring, optimizing, performing, and embracing technological advances in care for the prime focus of utilizing time management and efficiency for what matters most, the patient! Northwell is special because our leadership and supportive administration enables EVERY advanced practice nurse to have a voice. They listen to the staff, and have teams of individuals who evaluate Employee Engagement results, working on plans for success and targeting those areas of deficiencies to improve both employee and patient satisfaction. The wealth of educational and participative opportunities abounds – all one needs to do is have an idea and implement it. We at Northwell provide every advanced practitioner with a professional identity and ongoing professional development that makes us the employer of choice. Interprofessional quality, safety, and the optimal patient experience is a core tenant for our staff to achieve. Our goal is to foster a singular vision for the health system with the ultimate goal of creating a pathway for every Advanced Clinical Provider to work to the top of their license, and have a voice!</
Q: What would you like to say to our NP employees during recognition week?
A: I would like to say THANK YOU for your engagement, enthusiasm, support, and true commitment to high quality, safe, patient centered care. Our time in advanced practice is now – we need to create our destiny in impacting health care, or someone else will do it for us. Get involved with your professional associations, legislative updates, and have a voice in effecting positive change for our providers and patients. The future holds promise and ongoing growth for our significant role in advancing advanced practice nursing. As we celebrate National Nurse Practitioner Week, look at how far we have come, but most importantly – look North – to where we are leading the way in health care transformation.
Plainview Hospital & Syosset Hospital Nursing Opportunities
Ever wonder what nursing opportunities we have within our community hospitals? As one of the nation’s largest and most respected health systems, Northwell Health takes pride in the care it gives throughout each community. Learn about two of our Joint Commission recognized hospitals and how you can become part of their expanding team of nurses.
This 204-bed teaching hospital delivers high quality care to the dynamic communities of eastern Nassau County and is expanding their cardiac unit. This team features a multidisciplinary approach to patient care and their highly respected nurses play an integral role in each patient’s experience. Every shift, nurses collaborate with Physicians, Case Managers, Social Workers, Dietitians and Physical Therapists to advocate for each of their patients. The telemetry unit has a 24/7 telemetry technician and their patients enjoy single bedded rooms. We are proud to boast a very high retention rate for our nursing staff.
A major perk working for Plainview Hospital – flexible scheduling. Their nurses work 13 days out of a 28 day period and are at liberty to self-schedule their shifts to meet their lifestyle and needs.
“We work as a family here. There is clear, hands-on leadership within every department. Every day I go to the units and help as much as I can.” – Tom Luzzi, Director of Patient Care Services, Medicine/ Surgery/ Telemetry
At Syosset Hospital, all of their units have nurses that are certified in a particular area of nursing. This 103-bed community hospital, home to the Orthopaedic Center of Excellence, the Davis Vision Eye Surgery Center and the Interventional Pain Management Center, is continually enhancing their capabilities to deliver outstanding care and is actively working on increasing certifications to continue to achieve accreditation’s. It is a close community between staff and a valued team approach, while the leadership throughout the building is always known to be supportive and constantly present in the activities within the building.
A few more facts about Syosset Hospital:
They have a Behavioral Health unit with 20 beds specializing in Psychiatric care
They have a 32-bed med surg unit that is predominately orthopedic based care with some medical patients mixed in (This unit is primarily used for the Syosset Orthopedic Program which is one of their Centers of Excellence)
They have a 15-bed medicine/telemetry unit
They have an 8-bed ICU unit that cares for critical vented and step down patients
They have a 10-bed emergency department
Register to attend our upcoming interview day to join one of our nursing teams at Plainview Hospital or Syosset Hospital.
Read about Samantha Rosario’s experience within the Military, and how our Barracks to Business Workshop prepared her for a career at Northwell Health.
Written by: Samantha Rosario
Each branch of the military bears a massive responsibility when training new soldiers. New recruits are trained in hand-to-hand combat, at the weapons range, and how to work together as a cohesive team. Preparedness of soldiers is essential to ensure not only a victory for the mission, but God-willing, a safe return for everyone. Once the solider has returned and his/her term is complete, it is almost as if the weight of responsibility has lifted off the branch’s shoulders and soldiers are given minimal training in their next mission in life, transition to the civilian world.
A popular myth, and one I foolishly believed, was that finding a job, as a veteran, was going to be easy because employers love the skills and discipline veterans possess. While employers appreciate those traits, the real issue is if the applicant cannot communicate his/her skills on a resume. Northwell has recognized this dilemma and has committed itself to be the standard in job preparation training. Over the summer, I was lucky enough to attend one of these training seminars, entitled Barracks to Business, led by Anthony Silvera. During the course of 4 hours, I was challenged to clarify my skillset and experiences, determined my career goals, learned the importance of a job description and gained confidence for an interview. The success stories were inspiring and newly gained knowledge felt invigorating; that night I started revising my resume and focusing on finding a career within Northwell. One of the most significant aspects of seminar was the support given after it ended and with the support of Mr. Silvera and his team, I eventually gained employment with Northwell. I am honored to work for an organization that dedicates so many resources to serve the needs of our country’s veterans and look forward to doing great things in my new role.
Are you, or someone you know, a Veteran who is looking to build their professional skill set?
Register to attend our next Barracks to Business Workshop today.
From pre-med to Financial & Operations Management Senior Associate, Adam moved from Chicago to New York to began his career at Northwell Health as Healthcare Management Program intern. His experience as an intern opened his eyes to health care and his experience solidified his decision to accept a full time position post graduation in the administration department at North Shore University Hospital.
Read Adam’s Q&A about being an HMP intern, now HMP mentor, and how the program was a foundation for his career.
Why did you want to participate in the Healthcare Management Program (HMP) and how did you hear about it?
When I began my undergraduate studies at Union College, my initial plans had been to pursue the pre-med track, with the ultimate goal of one day becoming a Physician. Upon taking Intro to Chemistry during one of my first classes at Union, and seeing the grade that I received at the end of the term, I quickly realized that this path would not be for me! Fast forward to my junior year, by that time a declared political science major, I remained eager to find opportunities and experiences that would allow me to pursue a role in healthcare, but in a non-clinical capacity.
While the majority of my internship search efforts were focused on opportunities related to health care policy, I stumbled upon a unique internship experience that was offered by Northwell Health (formerly North Shore-LIJ Health System). The Healthcare Management Program at Northwell Health is an internship designed to provide students with first-hand knowledge and insight into the field of healthcare administration. This seemed far-removed from my initial interests in policy, but also a far destination for a student originally from Chicago.
After speaking with members of the Northwell team, that unbeknownst to me would soon become my colleagues and mentors; I realized that applying to the Healthcare Management Program would be the perfect opportunity to explore my interests in the healthcare field. By participating in the Healthcare Management Program I could fuse my interests in healthcare, business, and policy in a way that no other program or opportunity could provide.
Can you tell us about your experience in the internship?
As a participant in the Healthcare Management Program I developed the skills required to succeed in a dynamic and fast-paced environment. The internship provided me with an opportunity to explore the field of hospital administration through real project work lead by executive mentors. From the relationships that I developed, to the foundational knowledge gained in both analytics and project management, the internship was a phenomenal experience for my professional growth. Furthermore, the opportunity to learn from, and engage with, executive leadership, clinical leadership, and others, afforded me a unique perspective into the daily roles and responsibilities of healthcare administrators. By gaining exposure to world-class professionals, combined with challenging and exciting project work, the Healthcare Management Program reaffirmed my passion for health care, but more importantly, the experience served as the onramp for my career in health care administration.
After participating in the HMP, what made you decide to take a full time position at Northwell Health in our Management Associate Program as a Financial & Operations Management Associate?
Through my participation in the Healthcare Management Program I gained the skills necessary to be able to succeed in a dynamic professional landscape. As a result, many of the tools that I developed in the internship provided me with the ability to engage with a variety of different organizations, including financial ones, about potential career opportunities. Although I was intrigued by entry-level positions offered by the other companies, I realized that these institutions could never offer the one component of working in health care that I enjoyed the most: the opportunity to impact the life of a patient.
My decision to join this organization in the Management Associate Program (MAP) was made for that simple reason: to wake up each morning knowing that in some way shape or form I could impact the life of another. The passion that I felt to continue to grow in the organization that had paved my professional foundation, combined with a desire to pursue a career in healthcare was the two main contributing factors towards my decision of joining the Management Associate Program.
How was it mentoring an HMP intern this summer after going through the program yourself?
After having been a participant in the program myself, the opportunity to mentor three Healthcare Management Program interns this summer was a phenomenal experience for me both professionally and personally. From a professional standpoint, just as the Healthcare Management Program provided me with an opportunity to learn a skill set in analytics and project management, mentoring students this summer allowed me to develop my own management skills and style. It was a great experience to be able to train others on the same tools that I had been taught when I had gone through the program just a few years prior.
On a personal level, the investment that I had in the program as a former participant made the dedication level to the success of the internship experience that much higher. My goal for the summer was to ensure that the students had as beneficial of an experience as I had, if not better. As one of their mentors, I wanted to provide them with as many opportunities to develop their skill set, form professional relationships, as well as encourage them to cultivate the same passion for health care that I had gained during my own internship experience. The mentorship experience was tremendously rewarding and I am glad that as a former participant I had the opportunity to help others begin their own professional journeys.
Our 2017 Healthcare Management Program is now open for submission. Become part of our 61,000 strong and submit your resume today.
Meet our Vice President of our Orthopaedic and Rehabilitation Service Lines, Nina DePaola
Why did you become a physical therapist?
I knew from personal experiences at a young age that I wanted to go into healthcare related to improving ones quality of life. In order to pursue this I spent time volunteering in high school and I observed physical therapy which inspired me. My goal at the time was to help those with cancer and improve their day to day function and strength during treatment and recovery. Through my physical therapy education and training I became interested in working with a variety of those in need-including those with sports, cardiac, neurological, amputees, and orthopaedic conditions. Most importantly a physical therapist has the ability to motivate and teach an individual to become more independent and enjoy each day.
How long have you worked for Northwell health?
I will be celebrating my 30 year anniversary in 2017.
Can you talk about your career profession within the health system?
I began as a staff physical therapist at NSUH Manhasset. I then pursued my masters in administration, with the intent to go into a physical therapy private practice. About 5 years later I was offered an opportunity to start a small outpatient orthopaedic physical therapy program for the hospital. This small program has grown over the years to many sites and is called STARS (Sports Therapy and Rehabilitation Services). The STARS team continues to this day and celebrates exceptional service, engagement and care for many types of patients in need of physical and occupational therapy. I was asked approximately 15 years ago to oversee the Rehabilitation Service Line for our growing health system, and shortly after that I was asked to oversee the Orthopaedic Physician Service Line. Now our two service line teams have grown many programs, centers, facilities and offices in many markets throughout the region.
What do you like most of the administrative role of rehabilitation?
Once I became a physical therapist I started developing programs and I really enjoyed initiatives that resulted in impacting many more than just the 10 patients a day that I was treating. It is also very rewarding to help those with a passion for what they love to do create better patient care. That motivated me to grow and I was asked to do this more formally – thus starting my career ladder into administration. My most proud achievement to date has been to celebrate the successes of others and the accomplishments of many individuals who have helped create better ways to offer care to those in need. On the business end a particular goal is to volume build. Areas of our teams include marketing, community outreach, meeting with societies, care organizations and advocacy groups in order to meet their needs, building new service communities and promoting a personal touch to everyone and everything we encounter in corporate healthcare. In corporate healthcare, it has been helpful to be a voice as a physical therapist- to represent the profession and yet align strategically with the health systems mission.
What kind of experience and settings are available to therapists within Northwell Health?
Within Northwell there is just about every variety of therapy and rehabilitation. We have hospital based therapy, skilled nursing- short and long term care therapy, acute inpatient rehabilitation, outpatient therapy and homecare. We treat all ages from pediatrics to geriatrics and have just about every specialty program from sports and spine care to joint replacements, neuro rehab, brain injury and lymphedema care. Part time and full time positions which offer flexible hours are available in many of our settings that help promote a work- life balance.
Why is Northwell Health special?
Northwell health is the largest employer for physical therapists in our region. Many employment options are available related to location and specialty. The overall culture of Northwell is one of teamwork, caring, communication, respect and a great family feel. Employees within Northwell Health truly care about each other and enable change for improvement and what best meets the needs of the patients. As a physical therapist we tend to have the same values of teamwork, communication and motivating others so it marries nicely with the culture of Northwell health.
What opportunities are available for therapists at Northwell Health?
A physical therapist within Northwell Health has many opportunities for additional clinical education, research, program development or leadership growth through the offering of a management track. The Center for Learning and Innovation that has many courses to help develop leadership skills and an understanding of healthcare. There is tuition support available for those who go on to advanced education. There are many cultural activities that help build teamwork with physical therapists and other professions such as nurses and physicians- this makes Northwell Health unique.
Can you speak to the relationship between our Physicians and our Physical Therapists throughout the health system?
We have thousands of physicians who work with our physical therapists in every setting. A physical therapist typically receives the referral to offer care but our communication and partnership to give the patient exactly what they need is very important. Our physicians include orthopedists, neurologists, surgeons, internal medicine and oncologists. There is a very good relationship and mutual respect between physical therapists and physicians concerning the development of programs, education of the community, prevention and treatment of disability in patients.
What would you like to say to our Physical Therapists employees during PT month?
PT month is a time to celebrate for all we that we are able to do for patients and for each other. Northwell Health continues to grow and our expanding workforce of therapists is very strong, well-qualified, well respected and outstanding in their field. This is a time to celebrate the great services that we offer and the continued growth of our programs. A huge message of appreciation is sent to each and every therapist who is proud to be part of the Northwell Health Rehabilitation family. This is a month to celebrate who we are and what we do for so many. Our teamwork and our individual offering of quality care helps thousands and thousands of patients each year and we should congratulate each other offering such quality care in such a rewarding field and in such a great organization which is Northwell Health.
Want to join our team of Physical Therapists? Explore our unlimited rehabilitation career opportunities.
The Sports Therapy and Rehabilitation Services (S.T.A.R.S.) team is always ready to take on a challenge. As the team and facility locations continue to grow, there are an endless amount of diverse cases and support available for every employee to accomplish their education and career goals. We had the privilege to speak with Brian Krebs, Senior Director of STARS Network, about his journey throughout Northwell Health and the top 3 things happening right now at STARS.
How long have you worked for Northwell Health?
I began my career with Northwell Health’s STARS in 1997. At that time it was called North Shore-LIJ’s STARS.
Can you talk about your career progression within the health system?
My opportunity to work at Northwell Health’s STARS presented while I was in physical therapy school on my last clinical rotation at STARS East Meadow. A full time staff therapist position was becoming available and my clinical instructor thought I would be a good fit and recommended me for the position. I was attracted to STARS because of their focus on patient care and providing a collaborative team environment. Over the next 19 years I was afforded the opportunity to progress my career from a staff level therapist, to a site supervisor, to a rehabilitation manager to where I am today as a Senior Director. Along the way I was challenged by my mangers to develop both my clinical and administrative skill set. As a site supervisor I was asked to develop various clinical programs related to sports therapy. As a manager I became more involved in the development of staff, making operational decisions and providing strategic input on how best to grow our service. I also have been able to continue my educational aspirations by achieving 3 clinical certifications including a specialty in spine care, manual therapy (Certified in the McKenzie Method and Maitland approach) and becoming an Orthopedic Clinical Specialist. Additionally, I was encouraged to pursue and received a transitional clinical doctorate degree. I know of no other organization that would have allowed me to grow and develop in the manner I have.
Please list the top 3 things happening at S.T.A.R.S. right now.
1. For many years STARS primarily treated those with orthopedic injuries or conditions. However, over the past 2 years with the addition of new locations we have been able to diversify our client base by partnering with other Northwell Health Service Lines to develop many new specialty programs. These include a Lymphedema/Oncology program, a Pelvic Floor/Women’s Health program, a Pediatrics program and our STRIVE for Wellness Program which provides those with a spinal cord injury or other neurologic condition the ability to exercise independently in a safe wheelchair accessible gym. These are in addition to our already existing STARS specialty programs which include Vestibular Rehabilitation, Hand Therapy and Neurological Rehab.
Blast from the past
Heart and Sole 5K
Breast Cancer Awareness
2. We have also seen tremendous growth in the area of sports rehabilitation. For the past 2 years, STARS has been the official provider for the Hofstra University Athletic Department. We work as part of a multidisciplinary team to ensure Hofstra’s student athlete’s get the very best care and get back on the field as quickly as possible. We have also added Certified Athletic Trainers (ATCs) to our clinical compliment and have been awarded contracts with North Shore and Glen Cove High Schools. This past year our trainer at North Shore High School worked with the school’s Athletic Director to achieve the nationally recognized Safe Schools Award. Additionally, our sports therapy staff has worked closely with Orthopaedics to develop our organization’s post-operative protocols, an ACL tear prevention program, a sports concussion program, and a performing artist/dance medicine program.
3. Finally there is our site expansion, with STARS locations in Nassau County, Western Suffolk County, Queens, and Westchester. The addition of new STARS locations allows STARS to serve a greater number of communities and physicians. Our growth has also allowed us to develop programming that meets the needs of undeserved populations and aligns with the mission of our organization. In 2015, STARS opened offices in Franklin Square and Huntington. In 2016, STARS integrated with the outpatient rehabilitation department at Northern Westchester Hospital, making us 10 locations strong.
Please finish this sentence: Without our Physical Therapists, we wouldn’t be able to…
Provide the extraordinary care we do for our patients. Their passion for the profession and drive to help every patient maximize their outcome is humbling. Without their daily efforts we could not have grown into one of the largest multi-specialty therapy providers in the region. This commitment to our patients is evidenced by our consistently high Press Ganey patient satisfaction survey results, and the fact that STARS has achieved the highest Employee Engagement scores for the past three survey cycles. However, it is not just our Physical Therapist that we owe a debt of thanks to. We could not provide the care we do without the work performed by our Physical Therapist Assistants and Occupational Therapists who demonstrate the same values and passion for excellence as that of our Physical Therapists.
What would you like to say to your PT employees during recognition month?
I’d like to commend them, as well as all of our staff, for the important work they do each and every day. I am awed by the letters and emails that we receive weekly from our patients, recognizing the skill and dedication of our staff. It is this dedication to each other, our patients and our mission that has allowed STARS to develop and maintain a culture of care. I can’t thank them enough!
Clinical Management – the difference between just another job and a great career.
Have you ever wondered what Operating Room career options we have, and why people choose to come work for us? Hear from our very own Dolores Reisert, Senior Administrative Director of Perioperative Services, and why she chose Northwell Health as her home.
“In choosing where to advance your career as a surgical nurse, the presence of innovative technology – including surgical robotics – is the factor that often gets the most attention. In this area, Northwell Health is second to none. After all, providing our clinical professionals and their patients with the latest and greatest clinical tools is something we’re nationally noted for.
But when it comes to your professional growth, enrichment and satisfaction, there’s much more than this. In fact, I have consistently been amazed by what a difference an active, engaged and supportive management team can make.
I’m proud to say that exceptional nurse management is exactly what we deliver at Northwell Health. Throughout our system, nursing leadership goes above and beyond the typical management role. They are active, engaged and highly supportive. They’re in the operating room with you while also maintaining a completely open door policy away from the OR. They welcome input and suggestions and are committed to putting their nurses’ ideas into practice.
To provide even more specialized support, we maintain a structure based on the use of service line managers. Nurses within periop services work with a manager in their own surgical specialty, rather than one who is responsible for the entire department as a whole. This gives nurses access to leadership that is more closely attuned with their unique needs and goals.
The result? Nurses who feel valued and respected for their skills, knowledge and contributions. In fact, in recent surveys, we maintain one of the highest nurse satisfaction levels in the healthcare field. More than that, our exceptional nurses and our strong nursing leadership have enabled us to achieve Magnet® designation at Long Island Jewish Medical Center from the American Nurses Credentialing Center. This is the gold standard for excellence in the nursing practice.
If you want to know where this philosophy and commitment to the nursing practice begins, look no further than Maureen White, RN. As Senior Vice President and Chief Nurse Executive for all of Northwell Health, Maureen provides the vision and direction that empowers all other managers to deliver the support our nurses deserve.
When you combine our outstanding nurse leadership with our state-of-the-art technology, unmatched variety of cases and procedures, the best physicians in New York and more, you’ll experience a surgical nursing career that can’t be beat!”
Written by: Dolores Reisert
Did you know that Long Island Jewish Medical Center is now offering a $10,000 sign on bonus to all experienced Operating Room Nurses? Begin your journey with our Magnet facility and search career opportunities today!
Q&A with our Corporate Director of Physician Assistant Services, Martin Morales
How long have you worked for Northwell Health?
I started at Long Island Jewish Medical Center 29 years ago before the first merger of Long Island Jewish and North Shore University Hospital. I am still in awe at the great amount of integration that has taken place by way of mergers acquisitions, affiliations and joint ventures resulting in Northwell Health.
Can you talk about your career progression within the health system?
Northwell Health has provided me with a wonderful career ladder, and given me the resources to climb that ladder. I started as a PA supervisor in Medicine in 1988 with 4.6 PA’s on my service. We were so effective that by 1994 we had increased our number 10 fold. Northwell Health supported my efforts to complete a Master’s Degree in Health Administration at Hofstra by providing tuition reimbursement, entered me in our High Potentials Program (HiPo) where I was mentored by Senior Leadership, and entered in the Academy for Health Care Leadership Advancement at Cornell University in Ithaca, New York. I am now Corporate Director for 1.200 PA’s across the organization and its Joint Ventures.
Can you speak to the relationship between our Physicians and our Physician Assistants throughout the health system?
Because Physician Assistants didactic training is as demanding as medical school, and PA’s train alongside residents and interns for over 12 months, the physician and PA bond is very strong. This results in a high degree of respect and trust.
What role do PA’s play here at our hospitals and facilities?
Physician Assistants are indispensable here at Northwell Health. They provide care in 21 different specialties at over 22 facilities. They perform physical assessments, diagnose and treat patients, frequently with a high degree of experienced based autonomy. They assist in all areas of Surgery and perform many highly technical procedures with the skill and competencies expected of a physician.
Finish this sentence: Without our Physician Assistant’s, we wouldn’t be able to…..
Without our Physician Assistants, access to care would be impaired with longer wait times in almost any area where care is provided. Physicians would be burdened with taking care of patients with more minor issues, impairing their ability to handle patients needing a higher level of decision making. Procedures for which our PA’s are well qualified would be delayed, resulting in increased length of stay, increased readmission rates and decreased patient satisfaction. Our PA’s are skilled in monitoring patients and applying interventions that result in decreased infection rates and other patient safety related issues.
Please explain why someone would want to be a Physician Assistant here.
Northwell Health holds the highest standards for Physician Assistants.
We require Basic and Advanced Cardiac life Support training as well as continuous National Certification. There is mandated continuing education (100 hours) every two years and periodic National certification Exam (every 6- 10 years). We support advancement in the clinical and administrative arena for PA’s. As the largest employer of Physician Assistants in the country, our PA’s share a collegiality and recognition not found in other geographic areas.
What would you like to say to our PA employees during recognition week?
We attract the top of the class because we train hundreds of Physician Assistants from 8 different programs. It gives us the opportunity to recruit the best of the profession which is well represented by our PA staff. Our Physician Assistants are extremely competent, caring and compassionate and are highly regarded by Nurses, Physicians, ancillary personnel and especially patients. They will continue to be an integral part of our team as organization and healthcare in general evolve further. As I travel to conferences all over the country, the envy from other PA Directors is palpable because we have the best of the PA profession here. I am extremely grateful to all the Physician Assistants here in our organization for their unwavering support all these years.
On behalf of all the leadership at Northwell Health, staff, and patients, we celebrate this time of recognition of your immense contributions. Happy Physician Assistants Recognition Week.
Written by: Launette Woolforde, Vice President for Nursing Education and Professional Development, Northwell Health
Working within the Nursing Education field for many years I fully recognize and embrace that nursing, and nursing professional development, requires a commitment to lifelong learning. To be a nursing professional development specialist means to commit to lifelong learning – your own, and that of those around you. That commitment is so highly reflected in the caliber of nurses and nurse educators here at Northwell Health. Nurse educators are a cornerstone for organizations because they are key people who transform the organizations vision and goals into action. The tireless work that nurse educators do in developing staff at all levels, including the future generation, has an impact on patient care that, arguably, cannot be quantified. You cannot consider improvements in quality, professional practice, patient experience, achieving Magnet designation and more without considering the critical role that nursing education has played in these achievements.
I’m proud to say that the Northwell Health culture is one that supports nursing professional development – we practice what we preach. I myself can attest to the support that I received from my organization in furthering my education. Northwell Health provided full support for myself and approximately 75 other nurses who have either completed, or are in the process of completing, their DNP. It’s an honor to be part of a visionary organization that is leading, and exceeding as the IOM Future of Nursing report recommends to increase the number of doctoral prepared nurses to 80% BSN by 2020.
Our nurse educators remain the driving force around our onsite academic courses which support our culture of academic progression. Nursing Education leads robust orientation programs and processes for over 2,000 nurses and some 1,500 new nursing support staff each year. Our nursing professional development excellence is reflected among our 16,000+ nurses whose professional certification rate and BSN rate at many of our facilities continue to exceed the mean of Magnet facilities. None of this could be achieved without our exceptional Nursing Education team – and what I’ve named is just a drop in the bucket.
I want to use this opportunity to say to colleagues, near and far, “thank you for celebrating with us.” And to Nursing Professional Development Specialists at Northwell Health and beyond – Happy National Nursing Professional Development Week 2016!
About Launette Woolforde:
We are pleased to have Launette Woolforde as Vice President for Nursing Education and Professional Development for Northwell Health. In her 19 years in Nursing Education she has contributed to the development of countless nurses, and aspiring nurses, within and outside of our health system. She is an assistant professor at the Hofstra-Northwell School of Medicine, a member of the Board of Governors at the National League for Nursing, board certified in Nursing Professional Development and a member of the New York Academy of Medicine.
Launette joined the health system over 11 years ago and has served in capacities including nurse educator, orientation coordinator, corporate director for nursing education, and senior administrative director for patient care services. Launette holds a BSN, MSN and post Master’s certificate in Nursing Education, and having earned a Doctor of Nursing Practice (DNP) from Case Western Reserve University and a Doctor of Education (EdD) from Columbia University, Launette became the first nurse in the health system to have earned two doctoral degrees.
When I arrived in the United States from Ireland I was jetlagged and nervous but excited to start my position at Northwell Health. From my first day, everyone was so helpful in getting me settled and comfortable in not only a new work environment, but also a new country as well. My position was to take part in various HR projects throughout the Summer.
My first day began like all other hires, with me attending Beginnings. It was such an eye opening experience as it showed me the scale of the company I was now part of. The fact that everyone from newly hired nurses, to newly hired janitors, showed me that everyone in this company was valued and everyone had a role to play in keeping the company on top. It was amazing to get to see the CEO of Northwell, Michael Dowling, speak at the event as it is rare to see a CEO welcome new hires every Monday. For the rest of the week I was introduced to everyone that I would be working with and shown what I would be doing. My main role consisted of helping the Human Resources team with creating files for new hires, learning the correct ways to source for recruitment purposes, and conducting internet researches on various HR processes for projects. Since I was part of a cultural exchange program that focuses on learning the entirety and culture of an organization, I was also able to attend multiple Northwell events.
Some of the events I was able to attend were Beginnings, which was every Monday where I got to help answer any questions anyone might have as well as promote the new Northwell app. I also had the opportunity to visit Northwell Studios, where they edit film to create videos in order to show the strength and bravery of their patients, the professionalism and level of care that their staff provide. I saw a video being edited of a man who was in his sixties being interviewed after having a baseball-size tumour removed from his skull. However, within a few days after his operation, he was back to teaching Tai Kwon Do. It was truly astonishing that the surgeons had such a level of skill that allowed his recovery period to be so short. I joined a photographer in attending an employee barbecue who showed me how best to tackle photographing such an event. I also went along with a photographer to a fundraiser for the Feinstein Institute who, amongst other incredible things, are making outstanding advances in medicine in areas such as bioelectronics medicine. It showed me how Northwell was not only treating people with life changing illnesses today, but planning to cure these illnesses permanently so that in the future there would be no need for long term care.
I next visited CLI (Center for Learning and Innovation) where I watched trainee doctors and nurses being examined on their ability to discuss various topics with patients. I talked with some of the actors who play the patients, as well as those who keep track of the length of the encounters and keep the whole system running smoothly. I was really interested in seeing if I could take part in some way so they allowed me to be a standardized patient for a day. I had to go through a patient case, learn the information, and then act as that patient. I was given hospital garments and had to sit in an appointment room and wait for trainee doctors and nurses to come in and talk to me about what my illness was. My particular case was a “bad news” case, in which they had to tell me I had a very serious illness that could kill me. After every encounter, I had to discuss the students’ performance with a member of the faculty who was observing the encounter and grading the student. It was incredible to see how much emphasis they put on not only medical knowledge but also social skills that doctors and nurses require when talking to patients.
I had the honor of meeting a woman called Amy Smith (picture top left), who works as a nurse at Lenox Hill Greenwich Village. She had won the Northwell President’s Award for Exceptional Patient/Costumer Care, and her story was simply incredible. She is a sexual assault and violence (SAVI) advocate who made helping those who experienced such horrible things her life’s work. Her dedication, and her simply astounding will to help anyone who asks for it was inspirational. I attended the award ceremony (picture top right) where Amy and other people throughout this health system were being honored for their outstanding achievements. It showed me how this organization was a place where going the extra mile was awarded and encouraged. It was also a way of saying thanks to those in the company who are striving to make it one of the best places to receive healthcare. The rapturous applause each award winner received was evidence that these people were being supported by their friends and colleagues in being the best they could possibly be.
I was given the opportunity to go for a ride-along with the ambulatory services that we have. I was shown around the central command hub which houses all the data that the ambulatory drivers need in order to do their jobs efficiently. However, ambulances were not the only thing to benefit from the hub. The Sky Health helicopter also uses the information, which the hub provides. The scale of the network was enormous. I then went out on a call with a response vehicle and got to experience the life of a paramedic first hand. Their calm nature and professional approach made the process smooth and efficient for the patient, and showed me that the level or care that I had seen in multiple hospitals was being reflected out on the field.
And that, dear reader, is a quick summary of my brief experience here at Northwell Health. There are so many people who I have become great friends with and who have made my dream of one day living in America stronger, and my drive to achieve it even larger. As I return to Ireland I will bring all my experiences and newly learned skills with me. And as a last note, I would like to say thank you to everyone who made my experience so interesting and beneficial. Even if you only said “Hello” to me as I entered a building, that “Hello” made me feel so welcome and made my experience just that little bit better. Thanks again, and as we say in Irish, “Slán tamaill”, or in English, “Bye for a while”.
Registered nurses, at participating Northwell Health sites, demonstrate growth in clinical practice and leadership progressing from RN-I, RN-II, RN-III. The focus areas of growth include:
This program has grown from 46 participating RNs to over 620 RNs as of 2015, showing the exponential growth that has been seen in the number of clinical ladder nurses for more than 10 years. We have focused on the growth areas we listed above to help our nurses expand their reach of care and accomplish their goals.
Some examples of these successes include:
Renee Gilchrist, RN (2014) – Partnered with her hospital’s skin care team to decrease patient’s skin breakdown, which led her into initiating a research study on pressure ulcers.
Germain Gelo, RN (2015) – Reviewed the literature on unplanned extubations to support the development of a systematic approach for the management of unplanned extubations and an airway safety bundle.
Melanie S. Weiss, RN – Published Pickle-Over-PANDAS (Pediatric Autoimmune Neuropsychiatric Disorders Associated with Streptococcal Infections). In the forward of the book, Dr. Rosario Trifiletti describes the book as a “little book that explains, in simple terms that children can understand” as well as empowers parents, about PANDAS.
Additional resources to excel in your career
Passport to Preceptorship elearning module and courses are available to Northwell Nursing Professionals
Nursing Leadership Basic courses offers a foundation for excellence within the organization with 79 participants in 2015, and 61 to date for 2016
SOURCE learning lab for clinical staff to enhance clinical skills and create an individualized learning environment
Specialty Orientation Classes – Cardiac Devices, Core Concepts of Mechanical Ventilation, and Basic and Advanced Neurologic Concepts with over 650 nurses attending last year and with continuation for 2016
Onsite nursing classes, learning management system with online courses, and support to attend professional conferences
Over 35,000 contact hours awarded in 2015, and 95 new programs offered through the Institute for Nursing in 2015. Many elearning modules offer contact hours. The efforts are continuing for 2016.
Team STEPPS education to support communication and team work in clinical practices and across the healthcare continuum
Our Nurse Educators are dedicated to influencing, guiding and providing the top resources and programs for all our employees so they are able to accomplish their career and educational goals. Focused on empowering and creating lasting relationships, our nurse educators work tirelessly to ensure every employee who wants to grow has nothing holding them back. Read below to learn about some of our programs that Nurse Educators directly influence or participate in with our nursing professionals.
Nursing Externships This year, 53 nursing students across the United States participated in our 8-week summer Nurse Extern Program. After a formal orientation at the Institute for Nursing, that continued at each participating facility, the externs had the opportunity to work at various Northwell Health Sites.
Northwell Health Nurse Educators provide clinical education, support, guidance, and mentorship throughout the pediatric, emergency department, peri-operative services, and critical care fellowship programs. Last year, over 240 nursing fellows were hired after being a part of this program.
Northwell Health Nurse Educators support professional development. Nurse educators provide academic guidance, assist nursing students in finding preceptor placement, and serve as preceptors themselves. In 2015, over 1,900 Northwell Health nurses returned for their Bachelor of Nursing Science and Master of Nursing Science in a variety of specialties. Northwell Health offers tuition reimbursement for our employees to further their education and career goals.
To further the education of Northwell Health nurses, our Nurse Educators and Institute of Nursing provide many resources to achieve any academic goal. Our Nurse Educators play a vital role in ensuring the educational success in various programs.
Academic Progression Our Nursing Educators and the Institute for Nursing help our employees reach goals by counseling nurses who are seeking to continue their life-long academic goals and support them in achieving specialty certifications.
Our growing partnerships. We have over 50 nursing affiliation agreements to support clinical experiences at our facilities.
Advancing your education. Our Nurse Educators serve as preceptors to nursing professionals furthering academic progress in BSN, MSN, Ph.D and DNP programs. Our Nurses also have the opportunity to attend on-site classes to work towards their BSN or MSN degree.
Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies.
Launched in 2015, the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies aims to be the global leader in interprofessional education preparing the next generation of advanced practice nurses and physician assistants. The Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies incorporates the diverse academic programs and infrastructure of Hofstra University, as well as the significant clinical activities and educational resources of Northwell Health. Our nursing leadership and educators teach classes at the University to assist students in becoming Adult-Gerontology, Acute Care, and Family Nurse Practitioners. (Hofstra Northwell School)
A national program developed by Nurse.com to promote the overall nursing mission of excellence, the GEM Awards highlight the most prestigious nursing professionals in the nation. The awards focus on the leadership, management, education, volunteerism, inpatient care and community care that leads these professionals each and every day – and 3 of our very own employees have been nominated. Meet our nominees!
Gail Probst, MSN, RN, APN, OCN, AOCN, NE-BC
Nominated for her Excellence in Education and Mentorship,Probst is the Director of Cancer Services, Nursing, at Huntington Hospital. Responsible for the oversight of all the cancer services in the 400-bed facility, the first oncology unit took shape under her organization and she developed all oncology policies and procedures. She received state recognition for her work in widening cancer prevention opportunities for women’s health screenings, and advocated for resources for those who did not have the financial means to follow up on breast abnormalities. Her accomplishments range from overseeing the oncology core curriculum for new nurses, to psych-educational support programs, to volunteering in all community outreach programs.
Marianne DiStefano, MSN, RNC, IBCLC
Nominated for her Excellence in Management, DiStefano is the Senior Director of Patient Care Services, Nursing Administration, at Staten Island University Hospital. Credited with taking the lead to move forward with electronic health record implementation, she drove her staff members into the future of electronic documentation with patience and constant encouragement. Her accomplishments range from achieving baby-friendly designation, to initiating bereavement education and perinatal bereavement practices, to leading the interdisciplinary obstetrical hemorrhage protocol.
Meet the Excellence in Management Award Winner – Laura Iacono!
Awarded to an RN who makes significant contributions to the management, supervision, or direction of the environment of care and the performance of staff, demonstrating an ability to lead, influence and improve outcomes of care in any inpatient or outpatient setting.
Laura Iacono, MSN, CCRN, CNRN, CNML
Winner of the Excellence in Management Award, Iacono is the Nurse Manager of the Neurosurgical ICU at North Shore University Hospital. Her passion for staff development, professionalism and empowerment has resulted in her unit’s achievement of more than 50% improvement in staff certification and her staff achievement of clinical ladder status has improved from 0% to more than 63%. While managing such a prestigious unit, Iacono is also on the clinical advisory board at a local university school of nursing, showing the dedication she has to the nursing profession and helping others.
Congratulations to our 2016 GEM Award nominees and to Laura Iacono for winning the Excellence in Management Award!
South Oaks Hospital, a proud member of Northwell Health, has not only continued to have a long term reputation for compassionate care for their patients, but for their employees as well. Hear from Colby Povill, Nurse Manager, about how she can only see the good that comes from psychiatric nursing and from working in an environment that encourages every employee.
“South Oaks Hospital has afforded me the opportunity to develop and grow over the past eight years. I started as a float RN, and I was offered opportunities to work in all service areas, and to cover as our second ECT nurse. As South Oaks leadership saw potential in me, I was promoted to an inpatient charge nurse, and was later given a position as the Charge of the Adolescent Partial Program. While in this position, I started working towards my MSN, and when a management position opened up, leadership again saw potential in me and gave me the chance to develop as a nursing leader. I have been a manager for the past three years, starting in the Child & Adolescent service area, and more recently transitioning into Adult services. Due to my experience, I believe that leadership here at South Oaks recognizes its employees’ goals and strengths, and offers constant opportunity for development and growth.
What I have found throughout my years here is that every position is an invaluable experience, and every patient population offers opportunities to learn. Psychiatric nursing not only offers a wealth of diverse experiences, but it is also constantly evolving. I also learned that psychiatric nursing is one of the only specialty areas that truly focuses on the patient-to-nurse relationship such as, recovery and wellness which always depend upon our contentedness with our patients. The professionals who succeed in psychiatry are truly the most selfless and infinitely patient people that one could ever know. Working among such individuals has been a truly rewarding experience and has made South Oaks my second home.
South Oaks Hospital is a place not only to develop professionally, but to also grow personally. The sky is the limit, and the challenges offered here can teach you a great deal about psychiatry, mental health, and people in general – as well as a great deal about yourself, and your own potential. If psychiatry is something that fascinates and calls to you, I can’t imagine a better place for you to work.”
We all know how stressful an interview can be. From picking out the perfect outfit, to constantly rehearsing the perfect answers, it’s easy to become overwhelmed. That’s why we spoke to Artie Feinstein, Talent Acquisition Recruiter, about his best interviewing tips to help you prepare before your next pre-interview freak out.
Smile – This may seem as a very simple thing, and even second nature, but when you are nervous you might not realize the look you have on your face. Try to always have a smile on and be friendly to others in the office. Many recruiters or hiring managers ask around to see if you were nice to other employees, and if you’d be a good fit for the organization. Don’t forget to smile and greet the receptionist as well.
Know the company – Preparation is everything. Whether it’s reading about the company on their website, or going through recent news articles, learn as much as you can. Having the basic knowledge on the organization is good, but if you can go into detail on any of their recent headlines you will really be able to impress the recruiter and hiring manager, and it will help you stand out from the other potential candidates.
Practice – This simple task can take you from stumbling, stuttering and giving a blank stare, to relaxed and prepared. Sometimes our nerves get the best of us, and it’s important to know that hiring managers and recruiters understand. Sometimes all you need to do is take a deep breath and re-organize your thoughts. By practicing different interview questions you will have responses ready – and remember, if you happen to miss something don’t sweat it! No one knows what you had planned anyway, so continue to talk as if you said everything you wanted.
Be confident – Besides standing up straight, having a firm handshake, and keeping eye contact, be confident in your accomplishments too. Take pride in projects you managed in your last job, or activities completed in school. If you can relate them back to the job you are applying for say them loud and proud, and explain why they will help you succeed if you get the position.
Ask questions – Make sure you come prepared with questions on the position, but write down any questions throughout the interview as well. Sometimes people think it’s not appropriate to ask questions, but this is a common misconception. The interviewer wants to know that you have been listening and are truly interested in the position and company. In addition, don’t be the person who only asks a question about salary and time off – you will learn about that all in good time.
Artie’s two best pieces of advice:
“The most important thing you can do is relax – when you’re relaxed you can think clearly and answer the questions more effectively. The interviewing process is give and take, meaning you have to show me how you will be able to positively affect the company, while I need to show you why you want to work here.”
“If you think you don’t need to prepare, you’re wrong. There is nothing you shouldn’t do to learn about the company, the industry, their competitors, the interviewer, etc. All is important to know.”
Northwell Health’s Healthcare Management Program Internship. The future of health care is in your hands.
This summer, our newly expanded, elite 8-week Healthcare Management Program (HMP) Internship, offered undergraduate students a unique opportunity to influence the future of health care. With over 500 applications nationwide, thirteen top students were chosen to participate at one of our ten participating facilities.
From day one, they were welcomed as a respected member of our team and immersed in real, meaningful project work with executive leaders and mentors- all working together toward the goal of transforming care. This program engaged and developed our future health care leaders by helping them realize their full potential, and giving them a hand on experience into health care administration and operations at various hospitals and facilities.
During the program, interns were given numerous opportunities to advance their skills and the Northwell Health mission through:
Strategic, important project work. Opportunities like, new facility process mapping, annual report creation, hospital performance dashboards, venture capital planning, fundraising initiatives, product line financial reporting, redesigning of hospital units and so much more.
Weekly educational sessions. Lead by our executives, our weekly Lunch & Learns from the best showcased topics such as Finance, Operations, Budgeting, Role of a Healthcare Administrator, Project Management, and Career Mobility.
Networking opportunities. From chatting with past HMP interns and mentors at our Alumni Dinner to on-site visits & Lunch & Learns, the HMP interns were immersed in networking opportunities with various leaders and team members.
Hospital and facility tours. To help students understand how their impact behind the scenes makes a difference to our overall operations they were given all access tours to our facilities.
As a stepping stone into our Management Associate Program (MAP) after graduation, the HMP internship teaches you that from bedside to the business offices, there is nothing more fulfilling than knowing that we each play an integral part of the care of our patients and the customer experience.
Don’t just take our word for it; hear from our 2016 HMP Interns….
“I came into this internship thinking that I would only do operations work, however I had the opportunity to work on various projects and people within the hospital. The biggest thing I learned is that there is so much coordination between departments and a huge focus on teamwork.”
Ben BruerCohen Children’s Medical Center
“I can confidently say I have been very privileged and lucky to have had such an incredible opportunity. Since day one, I was immediately welcomed with nothing but smiles and guidance. Every single employee made it his/her business to ensure I was helped in any way I needed.”
Samantha MeiselsNorthwell Health Foundation
“I learned the complexity of health care, the costs associated, and the importance of human connection. Healthcare is often overlooked, but few other industries allow people to conclude a work day with an immense feeling of satisfaction and I am fairly convinced it is an industry that I would very much like to participate in.”
Dennis ZhangLong Island Jewish Forest Hills
“Northwell Health provided me with independence on many projects, allowing me to take the lead, while always having mentors and resources available for guidance.”
We’ve all been there – a blank screen with a blinking cursor taunting us with the words we can’t think of and the inevitable question playing in our heads, “How can I possibly summarize who I am and what I have done on one page?” That question is the one thing that is holding you back from your dream job. Well, take a deep breath and clear your head! Here are 10 of our best resume tips:
Keep it to a page – You want your message to be clear and concise. Your resume should not have every work experience you’ve ever had listed on it. Show the most important information to keep the recruiter interested.
Keeping it general – Include your relevant work or volunteer history that relates to the position. This could lead you to have 4 or 5 different resumes, but it will help the recruiter identify your skills and experience for the position. Remember, a recruiter only spends 10 seconds per resume – you want to be the one that stands out!
Including a photo – As some may find this unique, our recruiters find it distracting. No matter what type of photo it is, professional or not, it shouldn’t be in your resume. You want the recruiters to pay attention to the experiences that make you qualified for the position, so the less distractions, the better.
Alignment and grammar – Yes, recruiters look to see if your titles and dates line up properly, but most importantly that your spelling and grammar are correct. Don’t be afraid to edit your resume and always remember to double check it.
Informal writing– There is absolutely no reason to abrev anything on your resume (see what we did there?) First and foremost, it’s unprofessional, and the translation or meaning of the word could be lost, causing the recruiter to become confused and lose interest quickly.
Attachments – The story is way too common: you have an email open to send a cool new workout to your friend, and another email with your resume to send to a recruiter, and you just so happen to mix up the attachments. Always make sure your email is professional and contains the correct attachments before pressing send.
An outside audience – “Hey mom do you mind taking a look at this for me?” No matter who it is, your mom, a friend, or your mentor, find someone who will take the time to go through your resume with a fine tooth comb.
Honesty is the best policy – We all want to look like a superstar, but there’s no reason to stretch the truth to get a job. Take pride in what you have already accomplished and focus on those areas and how they make you qualified for the position.
Take it down a notch – Once again, you want to make your message clear and keep it at an easy reading level. You never know who might receive your resume first, a recruiter, assistant or executive director – you want it to be readable, relevant and understandable for all of them. Contrary to popular belief, industry jargon is the last thing recruiters want to see.
Forgetting to add a resume objective – This is an opportunity for you to be specific on what you are looking for, and it won’t be overlooked by the recruiters. Even if the position you apply for doesn’t work out, they have your resume on file and can use this tip to pair you with another job opportunity.
Remember, you will have time during the interview to show who you are and explain the work you have done, but for now keep it short and interesting. We know it’s difficult to put yourself on paper, but these tips and tricks will help tailor it to be ready for the next time you shake someone’s hand and pass your resume across the table to them.
Think your resume is up to the test? Explore our endless career possibilities.
“As a medical professional you want to do everything you can to help your patients. However, sometimes the best medicine doesn’t come from a bottle, it comes from a smile!” – Adair Galanski, CCLS
Sundays are known for family time – games, adventures, and everyone’s favorite family dinner. Whether it’s a big roast with mashed potatoes, taking a stroll in the park to see who can swing the highest, or having a refreshing day at the beach, it is a day made for bonding. For some children and their families at Cohen Children’s Medical Center (CCMC) it may not be so relaxing. Instead it can be filled with doctor’s appointments, shots and more.
Adair Galanski, a Certified Child Life Specialist at CCMC, recognizes the importance that this day holds in families hearts and decided to take action by creating a different theme to entertain the children every Sunday throughout the month. “The hope was to create an atmosphere that would allow an opportunity to ease the difficulties of being hospitalized on a regular basis. I enjoy helping to facilitate a day that patients, families and staff look forward to and enthusiastically participate in,” Adair said.
Ranging from Disney princesses, to safari adventures, Adair and her team on the Inpatient Hematology-Oncology & Bone Marrow Transplant Unit always know how to shift the focus from treatment to fun. “As a Child Life Specialist, my role is to help children understand their medical condition, teach them how to cope successfully with their hospitalization, and help normalize the hospital environment. Since Sundays are typically comforting days at home, I wanted to create an environment more familiar and fun for patients, families and staff.” Throughout the months she has been the hope, the smile, and the loving hands for so many children and their families. Every difference, big or small, makes a huge impact to those who depend on you. We empower and support every employee to push their limits and create their own style of unique care.
Follow Adair and the rest of the Child Life team at CCMC each month and dive into their world of teamwork, friendship and unparalleled care for the little ones who bring light to their life each and every day.
A Man of Red White and Blue Who’s Always Here For You
Thirty years ago on October 18, 1984 Anthony Silvera began his journey in the United States Air Force at Basic Military Training.Little did he know during his 30 year career he would be able to serve as a Senior Non-Commissioned Officer and Commissioned Officer in roles such as a logistician, program manager, flight commander, and an instructor. He would be stationed in Germany, Texas, California, South Carolina and two year long deployments in Iraq. With extensive hands on experience, a hardworking attitude and the determination to succeed in civilian life, Anthony retired from active duty on December 2014 as a Major. Although his transition wasn’t easy, he is now the Northwell Health Veteran Program Specialist and ready to help each Military member who is battling the same struggles he did.
As the end of December 2014 brought a chapter of Anthony’s life to a close he was still excited to begin his journey and adapt to civilian life. With a polished resume and a suit freshly pressed he was ready to take on his first interview. Until he realized he didn’t have one. The lack of emails and phone calls left him unmotivated and confused- surely a man with 30 years’ experience and a college degree deserved a chance to prove himself in an interview. After months of frustration and interviews ending in “You’re terrific, but you’re just not qualified for this position” Anthony had about enough until one day a Veteran Case Manager from Eastern Seals got in touch with him.
“I learned I was making all the classic mistakes. Applying for too many positions and not identifying the correct things on my resume. All simple things that I wouldn’t have known unless I was taught – I will never forget how Eastern Seals helped me get to where I am today” Silvera said.
A little while later he received an email from an employee in Talent Acquisition at Northwell Health (then North Shore-LIJ Health System) about an open position. Thrilled about the opportunity he decided to call her right then and there, “I was too excited to wait and I figured I would get her voicemail since it was 8:00 PM, but to my surprise she picked up! We chatted about the Barracks to Business Workshop and Game of Thrones and she said she would contact me about the open position. I still thank her to this day for finding me.” A little over a year later his passion for helping Veterans has grown even more, “I was one of them. I understand the struggles they are going through and I’m determined to help them find a career here.”
Every current service member, transitioning service member, or veteran should know that Anthony is here for you: your needs will be met, your questions will be answered and you will never be alone in this process. He is dedicated to developing, collaborating and managing all relationships and assisting in the transition of Military Veterans into a career here.
Transition to a new mission with us.
Attend one of our Barracks to Business: Translating Military Skills into Career Success Workshops, search our jobs or contact Anthony at firstname.lastname@example.org.
As an organization we pride ourselves on teamwork, which is only one of the many pillars we stand on. Gary Levitt, RN at Southside Hospital, couldn’t agree more. Whenever he is walking into a shift he knows he will be surrounded by people he can trust, “It means a lot to me to be an RN in the Emergency Department at Southside Hospital. I am part of the most dynamic team I have ever known. We all have our different personalities which makes it all the more exciting. I can honestly say that we are one big family.”
Just like in all families, you have to accept the differences and learn to work around them. Levitt says, “We are always mostly happy together but there are days when we get frustrated with the job and sometimes with each other. What family doesn’t? In times of urgent situations, we place our differences aside and work extremely well together. I can even anticipate a co-worker’s response in a given situation. I guess when you spend so much time together, you really learn about a person.” Being in such a fast paced and highly demanding job it’s inevitable to avoid conflict but the environment that surrounds you makes all the difference. Gary knows that without the help of his team they wouldn’t be as successful as they are today:
“Our nurses, nurse assistants, physicians, PA’s, NP’s, x-ray technicians, transporters, ward clerks, social workers, case managers, and our leaders in administration all have to work together to provide the excellent care we give on a daily basis. I can’t do it alone. I need EVERYONE on the team.”
Leaning on each other and recognizing each employee for their strengths is exactly the environment we are talking about. Every team is committed to delivering exceptional patient experience, pursuing innovative ideas that are transforming the delivery of health care, and fostering greater teamwork to improve patient safety. The dedication Gary and his team shows is the perfect example of who we are here at Northwell Health: we are teamwork, we are innovation, we are excellence.
Photo: Gary is in the middle of the picture in the black t-shirt. His dedication to his team never fails to impress us: “The enclosed photo is me with my co-workers after a CPR course. I did not want to send a photo of just myself, but insisted on showing at least part of the team that I am proud to be a part of.”
It is the policy of Northwell Health to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, alienage or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, generic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, or other characteristics protected by applicable law. Northwell Health leaders, including the CEO, are committed to the principles of Equal Employment Opportunity and Affirmative Action.