Transparency of Patient Satisfaction Reviews of Northwell Health Physician Partners Administration recognized that the focus on transparency in patient care quality is gaining significant momentum. With no reliable, transparent way for potential patients to learn about doctors or medical services, the unit began its Patient Satisfaction Reviews Transparency Program.
This journey began with the creation of individual doctor scorecards, based on the Press Ganey Medical Practice Survey. The results include absolute scores, percentile ranks against peer and national benchmarks, and patient comments — the best possible information about the care we provide. Northwell Health’s Find a Doctor profiles feature consumer-friendly data and ratings from more than 130,000 patient surveys, plus more than 12,000 comments on almost 1,000 physicians. Patient satisfaction scores have risen from the 45th to the 64th percentile with the new tool.
Last August, we became the first health care organization in the metro New York area and the seventh in the nation to provide public patient satisfaction reviews. Now, organizations like Duke, Virginia Mason, Reading Health System and the University of Pittsburgh Medical Center are seeking our expertise in patient transparency. This program has earned national recognition and is now a benchmark for other transparency initiatives.
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