The winner for Innovation, MindFULL C.A.R.E., developed a new model of geriatric-specific patient care to help the growing elderly population, which accounts for more than 46% of hospital stays on average.
The team integrated the disciplines of nursing, psychology, psychiatry, internal medicine, and geriatric medicine to build the program’s structure, process and outcomes. This enabled employees to optimize a safe and therapeutic environment to deliver geriatric-specific quality care. The program started with redesigning an existing unit to include flat-screen TVs, a common area to cultivate socialization and fewer walls to facilitate an open and friendly space. They also incorporated the addition of patient engagement specialists, who were educated on de-escalation and redirection to contribute to a restraint-free environment, decreased risk of de-conditioning and a decrease in use of behavioral medications.
The team approach has not only improved outcomes for these patients, but has also significantly reduced the exorbitant costs associated with one-on-one care. This unit accomplished all this while increasing patient satisfaction. It has earned a 100% HCAHPS score this year, after an average of 77 percent the previous three years. The program has reduced readmissions and eliminated the need for patient restraints.
The implementation of a MindFULL C.A.R.E. Model incorporates Connectedness, Awareness, Respect and Empathy for our elderly population. It’s not only what we need to do, it’s the right thing to do.
It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.
Northwell Health reserves the right to amend all terms of employment.