Jim continued to say, “With the new process improvements and design we have been able to set a new standard of Emergency care for our patients” Since the opening they have been able to increase their PresGaney scores from the 10th percentile to the 75th Dr. Gregory Garra, one of the Emergency Department doctors said,
“The new ED gives us the capability to take medicine and turn it upside down. It takes a little bit to get used to, but once you understand the process it’s a breath of fresh air. The learning curve took less than a week, and it helps everyone – from the patients, to the nurses to the doctors. From a clinical perspective the new department and lighting system allows you to receive support right from the gecko because of all the communication. As a doctor I am able to see the patients right away – they send them in and I see them. The support is far better than the traditional support found in other hospitals.”
From there we headed towards the new Behavioral Health Department which was designed for the safety of the patients, as well as the staff. The unit consists of 6 private rooms with a secure interview room when they first check in. I was able to chat with the staff working there which consisted of security guards, social workers, registered nurses, environmental services workers, and a psychiatrist. The great part about the layout of the department was that the workers always have views of all of the rooms so they could keep watch of their patients while talking to me. The unique part about the new Behavioral Health department was that they had their own ambulance entrance for patients to come through. This was something that the nurses really loved, because the team can immediately start assessing patients and give them the care they needed without having to go through the ED.
The rest of the trip consisted of viewing the helipad for our SkyHealth helicopter program, touring the old Emergency Department, and talking about the next steps to come – which includes a Pediatric ED, infectious disease unit and a new unit for patients who need to have a longer stay. With 60 treatment spaces, radiology suites, a rapid access area, a new layout, and process improvements, it seems as if this new Emergency Department has it all – for the patients, and for the employees.