How one day changed everything for career transitioning veteran Nancy Banks
It took one event, one meeting and one conversation to convince Nancy Banks that Northwell Health was the right place for her.
A while back, Nancy attended a veterans career fair. Though there were many employers present, she didn’t connect with any of them. That is, until she happened to pass the Northwell Health booth on her way out. There she met Lyndon Chichester, Northwell Health Veteran Program Specialist and fellow U.S. Air Force veteran. Nancy recalls, “We talked about Northwell and the benefits of working for an organization that cares deeply for their patients and their employees. He told me to go online, find three jobs that matched my qualifications and send him the information. I did and within a week I had an interview.”
Today Nancy is an Administrative Manager at Northwell Health ambulatory facility, Lenox Hill OBGYN. The job is varied, challenging and highly rewarding. “I feel like I am making a difference in the lives of our patients and those that work in the office with me,” says Nancy. “I work with an exceptional group of people that love what they do.”
Nancy’s military experience uniquely prepared her for her role with Northwell Health. “The Air Force taught me leadership, commitment, compassion and honor,” says Nancy. “I use each of these, every single day at Northwell.”
Nancy has no regrets about her decision to join Northwell Health. “Transitioning to a new position is one of the most unnerving things I have done, so I wanted to make sure that I picked the right company,” Nancy says. “After working with Lyndon, I knew Northwell would be an exceptional organization, because he was exceptional.” Nancy is living proof of the benefits of Northwell Health being a Military Friendly® Employer for five years in a row.
If you’d like to be part of an organization with an unyielding commitment to supporting veterans, take the first step at the Northwell Health Veteran Interview Day on November 9. Network and interview with hiring managers and executives, hear from keynote speaker Mark Solazzo, Northwell Health’s Executive Vice President and Chief Operating Officer, and much more.
Nancy would like to remind all those attending the Interview Day that, “the career opportunities at Northwell are endless. You are only limited by your determination and drive.”
All week long, Northwell Health has been celebrating Nursing Professional Development Week! We’re celebrating the values that make our nurses Made for the great work they do every day. From sharing their knowledge in a Truly Ambitious way to seeking Truly Innovative opportunities and by working Truly Together, Nurse Educators and Nursing Professional Development (NPD) Practitioners lead the professional development of our health care team.
Did you know that Northwell Health offers nurses various personal and professional growth opportunities to continue to excel in our health system? Here are some of those opportunities:
#1: Summer Nursing Student Extern Program:
At Northwell, we’re always working toward delivering better care and that means developing the next generation of talented nurses. Our Nurse Educators coordinated 78 nursing students from schools across the U.S. to participate in the Northwell Health summer nurse extern program. After a formal orientation at the Institute for Nursing, students continued to a Northwell Health hospital site to work with a Registered Nurse in various specialties. We’re excited to see where these Truly Ambitious nursing students go with their career.
#2: Academic Progression Counseling:
Academic progression counseling is available to Northwell Health nurses seeking to continue their life-long academic goals and support in achieving specialty certifications. So how did they do it? There are over 60 nursing affiliation agreements to support clinical experiences at Northwell facilities and Northwell Health nurse educators serve as preceptors to nursing professionals furthering academic progress in BSN, MSN, Ph.D., and DNP programs. At Northwell, nurses have the opportunity to attend on-site classes at select locations where they get to work towards their BSN or MSN degree. We are proud to offer a Master of Science-Nurse Practitioner program with several specialty tracks to help our nurses continue their education and advance their practice at our Hofstra-Northwell Graduate School of Nursing and Physician Assistant Studies.
#3: Professional development:
We believe that nursing is never business as usual and we’ve built our professional development course to back that idea. Our Passport to Preceptorship e-learning module and courses are available to Northwell Nursing Professionals. And they’re popular! In 2017, 528 nurses completed the i-learn preceptor module and 191 nurses attended the in-person class. Our Nursing Leadership Basic courses offer a foundation for excellence within the organization for over 90 new and aspiring nursing leaders and the SOURCE learning lab for clinical staff enhances clinical skills and creates an individualized learning environment. Not to mention, specialty orientation classes attended by over 490 nurses including Cardiac Devices, Core Concepts of Mechanical Ventilation, and Basic and Advanced Neurologic Concepts.
We want all of our team members to start off on the right foot. So we ensure that our nurses have the tools to do so! Nurse educators provided orientation across Northwell Health specialties for over 2,500 nurses and patient support staff in 2017. The knowledge, skills, and behavior in the orientation program provide the foundation to prevent catheter-associated urinary tract infections (CAUTI), Clostridium difficile (C difficile), and other infections; pressure injury; and helped to increase team communication, humanism, and critical thinking.
We’re excited to spend the week celebrating Nurse Educators at Northwell Health! Learn more about our incredible nursing opportunities here.
The Picture of Health: Chef Russ Ficke talks about a passion for healthy food
Syosset Hospital Chef Russ Ficke has had a transformational healthcare journey as part of our team. He’s lost 50 pounds by exercising and looking at food in a different way. His drive to make healthy lifestyle changes and better food choices have also helped him become even more passionate about his work as a hospital chef. That’s why we couldn’t wait to share his perspective on our wellness initiatives, get the scoop on the quality of chefs Northwell Health is looking to hire, and hear his advice for those starting out in the culinary industry.
What’s it like to be Chef at Syosset Hospital?
It is a real honor to be able to care for people who are giving you the opportunity to make them healthier. Most of our patients at Syosset Hospital choose to come here for a procedure. They selected us over many other facilities. We must rise to the occasion in service and hospitality in every instance.
What advice do you have for someone just starting out in a career in your field?
Work hard and learn every aspect of the culinary industry — beyond dining, travel and tourism. I have worked in fine dining, catering halls, country clubs and hotels. I also taught Culinary Arts at a vocational school. There are many institutional facets of this industry. By accumulating knowledge of these various business lines, I am a more rounded chef.
What should people know about your team? How does this speak to the quality of chefs that Northwell Health is looking to hire?
I am grateful to work with a group of professionals who share the same focus: providing world-class service to our patients, visitors, and coworkers. I partner with my leadership team, as well as with the clinical nutrition team, to assure we are delivering the best service. I spend a lot of time with my culinary team teaching them new techniques, trends, and skills. I even learn things from them.
What is Northwell’s Ultimate Chef Competition?
Chefs from 17 of Northwell Health hospitals have competed in the Ultimate Chef Healthy Cooking Competition for the past seven years at Glen Cove Hospital. Chefs are challenged with serving up delicious, restaurant-quality meals, but without the added high fat, calories or sodium. I have three first-place finishes and a third-place finish. For the past two years, I’ve helped run the event instead of competing in it.
Each appetizer and dessert had to be less than 250 calories with no more than 250 milligrams of sodium and less than 35 percent total calories from fat. Entrees needed to be under 450 calories, with no more than 500 milligrams of sodium and 35 percent of total calories from fat. Teams are also sometimes given a mystery ingredient to incorporate into their original three-course meal.
How do you as a Chef promote Northwell Health’s commitment to wellness?
Northwell health is committed to providing healthy meals and options to our 66,000+ employees. This focus on wellness extends from our patients to our cafeterias and internal catering, all the way to our vending machines. We also provide educational sessions and cooking classes around these initiatives to promote healthier nutrition.
What is something that people should know about Northwell Health as an employer that they might not know already?
Northwell Health values and promotes many different training opportunities to assist us in our career growth. I am fortunate to work for an organization that invests in me.
Northwell Ventures Presents: The healing power of conversation.
As one of the nation’s leading health systems, we’re continually focused on the transformation of health care. For Northwell’s 66,000 employees, good is never good enough. They are always looking for more advanced and effective ways in everything they do.
At Northwell Health, that’s what it means to be Truly Innovative. And because patient engagement is one of the most important factors necessary to improve patient care, Northwell Ventures is excited to have made a significant investment in a dynamic technology start-up called Conversa.
The Conversa Conversation PlatformTM is designed to dramatically improve the patient-caregiver relationship by automating much of the patient engagement process. It changes how patients and care teams communicate around key health experiences like chronic condition management, post-discharge, pre- and post-surgery, patient education, medication adherence, scheduling appointments, and lifestyle health coaching.
The benefits of Conversa are twofold. First, patients experience greater influence and empowerment in their care. As one Northwell Health patient noted, “I loved talking to my doctor every day and bouncing things off of her. Even if there was no immediate medical problem, our conversations were supportive emotionally as well as medically.”
Second, physicians and nurses have more freedom to deliver individualized, hands-on care. Northwell Health Nurse Practitioner Sheila Davies says, “The Conversa platform gives me reassurance that my patients are okay because I can see that they are responding to the health chats. It gives me peace of mind knowing they’re all right without having to always call them.”
Conversa is one more way Northwell Health is exploring and leveraging next-generation concepts to deliver a better patient experience and improved patient outcomes. Northwell Health physician Zenobia Brown, MD says, “Innovative technologies like Conversa are critical assets in our journey towards providing exceptional clinical care and an outstanding personalized patient experience.”
This post is part of a series focusing on the Truly Innovative concepts and technologies brought to life by Northwell Ventures. We invest in companies that will generate strategic returns- creating products that meet healthcare needs now and in the future. Northwell Ventures showcases our investment in unique and noteworthy innovations that will impact our work and the health of all. Check out our previous post in this series on PurpleSun here.
Meet the Sherlock Holmes of solving claim errors: Northwell Health’s Anthony McCallum
Give him a mystery.
Northwell Health’s own Anthony McCallum, CPC-I, CIRCC, CPC, CCS received the 2018 Omar Brito Life Achievement Award from the Roxbury Institute for Medical Management in recognition of his extraordinary personal and professional achievements. Here’s how he got here.
Anthony pursued coding over twenty years ago, starting with the CPC credential. He worked as a coder and coding consultant and then joined the Revenue Integrity Operations (RIO) team with Northwell Health in 2005 as an Outpatient Revenue Coding Specialist. “After a few years into my coding career and having worked for many years as a patient access representative, I was looking to return to a part-time position at Northwell,” Anthony said. “During the application process, the hiring manager picked up on my revenue cycle experience and felt I would be a good fit for RIO. From there I was interviewed, tested and ultimately offered the greatest opportunity of my life.”
While in RIO, he received three additional prestigious coding certifications, a B.S. degree in Health Care Management and an M.B.A. in Health Administration. “Northwell has provided a platform in which I have been able to advance. There is so much growth in this field and Northwell has provided an environment which encourages that growth. This has had a direct and positive impact on my career and job satisfaction.”
So what is the revenue cycle? According to Anthony, Revenue Cycle includes clinical and administrative functions which contribute to the capture, management, and collection of patient service revenue. RIO has the rare opportunity and skill of analyzing claims in their entirety and assuring that the medical record documentation supports every line item on that claim appropriately. The comprehensive analysis of claims and medical record documentation in conjunction with knowledge of charge capture processes allows RIO to identify the root causes of claim errors. Claim errors can be due to an array of issues; coding, charging, documentation, registration, and software application failures to name a few. RIO directs claims correction and works with the appropriate departments in an effort to mitigate future errors. Anthony feels like “in a sense, we are the Sherlock Holmes of solving claim error mysteries.”
Anthony is dedicated to providing continuous coding education with integrity and intelligence, and his contributions have also been recognized by the health information management community. “I was approached by Frank Chisena, the president of the Roxbury Institute for Medical Management; he explained that the award was given to prior students deemed to have excelled in the profession and he wanted to present me with the 2018 award due to my advancement in healthcare revenue cycle.”
Anthony’s greatest award is a rewarding career. “RIO is constantly seeking innovative ways to improve the organization’s bottom line is the most rewarding aspect of my job,” Anthony said. “It is particularly rewarding when RIO has identified additional revenue opportunities while mitigating claim errors and compliance concerns. It is gratifying to know that our work directly impacts the financial health of the organization, enabling Northwell to fulfill its mission.”
Written by: Laura Wood, MSN, RN, AGNP-C, Palliative Care, Southside Hospital
While all the other girls in my high school were stressed preparing for their sweet 16, I was handling the stress of preparing for an admission to the hospital. To say living with chronic illness isn’t a struggle would be a lie, but you learn how to adapt when you have no other choice. It was around Thanksgiving in 2005 when I was diagnosed with Lupus (SLE) and Idiopathic Thrombocytopenia Purpura (ITP). Multiple admissions to and from Cohen Children’s Medical Center along with weekly home infusions would cause any 16-year-old to feel angry and hopeless.
The details of my hospital stay are hard to recall but until this day I have never forgotten how the nurses made me feel. The feeling of vulnerability as a patient is difficult to explain until you have personally experienced it. Lonesome, angry, and hopeless; all words to describe the vulnerability overwhelming my emotions.
During my time of despair, I had encountered a nurse who I will never forget. This nurse didn’t know it, but she had changed my life forever. Maybe it was the way she listened to me, made me feel like I wasn’t alone, gave me support, and hope. She made me laugh, made me forget I was sick, and made me remember that despite my situation, I was still a 16-year-old girl who deserved to have fun and celebrate my sweet 16 like every other girl at school.
There was one thing I knew for sure leaving that hospital: I wanted to make others feel how this nurse made me feel during the hardest time in my life. I wanted to be just like her; it was in this moment that I realized my calling: I’m a Nurse and nothing will hold me back.
Fast forward to 2 years later I started my first position at Northwell’s Plainview Hospital as a patient representative in the admitting and discharge office. I spent 4 years in this position while enrolled at Molloy College for my Bachelor’s Degree in Nursing. After graduation I continued to work at Plainview as a Registered Nurse for 7 years while simultaneously achieving my Masters Degree as an Adult and Geriatric Nurse Practitioner from Molloy College.
Today as I look back I’m proud to say I have come a long way since I was in that dark, anger filled, hopeless place from 14 years ago. My current role as a Nurse Practitioner is in Palliative Care and I have never felt so much fulfillment in my life.
Being diagnosed with multiple chronic illnesses, most of which are considered invisible disease, has forced me to push and work harder in order to achieve the same accomplishments as a healthy individual. I always remember back to when I was 16 and how vulnerable I felt – if I have the power to make just one person feel less vulnerable, advocate for them, decrease their pain, and increase their comfort then I have no other option but to continue my calling. Palliative Care is exactly where I belong because I am able to help those who are like myself. In each and every patient I see a reflection of my 16-year-old self staring back at me.
At the end of the day before I lay my head down to sleep I can say with full confidence that what I do with my life isn’t a job, but a calling. Jobs are made with tasks for people to complete, but callings are for people whose task is never complete. The experience of the care is ongoing and is carried with both the nurses and patient for the rest of their lives. Nursing is my calling. I was Made for this.
Northwell’s Kyle Nevins is a Top Five Finalist of ASCP’s 40 Under Forty. Here’s Why.
We’re proud to announce that Northwell Health’s very own Kyle Nevins was selected as a 40 Under Forty Top Five through a combination of public voting and committee selection by American Society for Clinical Pathology (ASCP). This program recognizes members under the age of 40 for their achievements and leadership qualities that are making an impact on pathology and laboratory medicine. We have no doubt Kyle was acknowledged for her Truly Ambitious work!
Kyle’s ambition began at a young age. “As a child, I have always loved and excelled in math and science,” she stated, “After winning the school science fair in 4th grade and getting the opportunity to visit the Brookhaven National Laboratory, I was hooked and knew a path in science was for me.”
Prior to joining Northwell Health, Kyle worked as a per diem Medical Technologist with a Northwell employee, who encouraged Kyle to apply to Northwell. “I have been fortunate in my career at Northwell and have had the opportunity to work among extremely insightful and knowledgeable mentors.”
Following that advice, she joined Northwell Health in January 2016 as a QA/QC Specialist in the New Patient Testing (Point of Care) department at Core Laboratory. There, her team of 5 specialists managed the laboratory oversight for 150+ physician office labs, imaging centers, patient service centers and urgent care labs. During this time, Kyle grew in her position. She advises anyone starting off their career to, “be a sponge, take in as much insight and advice that others are willing to give to you. Everyone has something to share and teach, provided you are willing to learn and listen.”
In December 2016, Kyle’s ambitions grew stronger as she advanced to the Laboratory Supervisor position in the new Management Services Organization (MSO) group. The MSO group’s primary responsibilities relate to performing laboratory audits at the 20+ Northwell Health laboratories where they help ensure readiness for all upcoming regulatory inspections and provide laboratory management oversight and consulting services for contracted non-Northwell facilities.
Kyle has found success and growth inside of Northwell Health labs. “From creating posters for presentation at conferences such as AACC and ASCP, to helping validate and open a new Ebola testing laboratory, and participating in nationwide CAP inspections, the opportunities for growth are endless.” We are proud of Kyle’s recognition as a 40 Under Forty Top Five, and look forward to seeing how she continues to push the limits of the labs at Northwell Health.
Find your place inside Northwell Health’s labs here.
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