As one of the nation’s leading health systems, we’re continually focused on the transformation of health care. For Northwell’s 66,000 employees, good is never good enough. They are always looking for more advanced and effective ways in everything they do.
At Northwell Health, that’s what it means to be Truly Innovative. And because patient engagement is one of the most important factors necessary to improve patient care, Northwell Ventures is excited to have made a significant investment in a dynamic technology start-up called Conversa.
The Conversa Conversation PlatformTM is designed to dramatically improve the patient-caregiver relationship by automating much of the patient engagement process. It changes how patients and care teams communicate around key health experiences like chronic condition management, post-discharge, pre- and post-surgery, patient education, medication adherence, scheduling appointments, and lifestyle health coaching.
The benefits of Conversa are twofold. First, patients experience greater influence and empowerment in their care. As one Northwell Health patient noted, “I loved talking to my doctor every day and bouncing things off of her. Even if there was no immediate medical problem, our conversations were supportive emotionally as well as medically.”
Second, physicians and nurses have more freedom to deliver individualized, hands-on care. Northwell Health Nurse Practitioner Sheila Davies says, “The Conversa platform gives me reassurance that my patients are okay because I can see that they are responding to the health chats. It gives me peace of mind knowing they’re all right without having to always call them.”
Conversa is one more way Northwell Health is exploring and leveraging next-generation concepts to deliver a better patient experience and improved patient outcomes. Northwell Health physician Zenobia Brown, MD says, “Innovative technologies like Conversa are critical assets in our journey towards providing exceptional clinical care and an outstanding personalized patient experience.”
This post is part of a series focusing on the Truly Innovative concepts and technologies brought to life by Northwell Ventures. We invest in companies that will generate strategic returns- creating products that meet healthcare needs now and in the future. Northwell Ventures showcases our investment in unique and noteworthy innovations that will impact our work and the health of all. Check out our previous post in this series on PurpleSun here.