Patient experiences are defined by each moment they spend at Northwell Health. Moments they share with family, friends, doctors, nurses, and staff. Some of our employees make a lasting memory from the first impression – employees like Andrew Gomez, a security officer at Southside Hospital.
Andrew came to Northwell Health over 15 years ago looking to find a fulfilling career. Every day, he protects and serves visitors and workers with great honor and pride at his local hospital. Andrew loves the people and patients he gets to interact with. He finds that “lending a helping hand to someone in need whether it’s a patient, visitor, or worker is extremely rewarding.”
The entire team at Southside Hospital appreciates Andrew as an exemplary member of the Northwell Health family. With his amazing personality and willingness to go the extra mile, he truly lives the Culture of C.A.R.E. in his work. Andrew puts Northwell’s values at the forefront of everything he does, “Northwell Health’s Culture of C.A.R.E. is extremely important to implement when interacting with patients and coworkers. It teaches different methods and tactics to improve your everyday skills and abilities inside a hospital setting.”
Andrew saw this culture on full display after Hurricane Sandy hit Long Island. It was an extremely hard time for Long Islanders but the men and women of Southside Hospital stayed extremely strong and focused as a whole for the community it serves. Andrew was there to witness it, “It was an amazing sight, seeing everyone work together for hours, days and weeks at a time. I can say without a doubt, that it’s a great honor to wake up and work amongst such a strong health care community.”
Andrew understands the important contribution he’s making to patients, families, and employees in his role. “There are small ways to improve a patient’s experience and I’ve found that one only needs to have an open ear and heart to their every need. Though a gesture might be considered small to us, it could mean the world to somebody else.”