This is Healthcare: Life and Creative Arts Therapies
In this edition of our This is Healthcare video series, we got an inside look at what it’s like to work in the Child Life and Creative Arts Therapies department at Cohen Children’s Medical Center. Follow Erin O’Brien, Child Life Specialist II, and Shawna Vernisie, Creative Arts Therapist/Music Therapist, and discover some of the amazing things the Child Life and Creative Arts Therapies team are doing. Check it out!
Veteran Rose Powers’ Revenue Cycle Career of Duty at Northwell Health
For the fifth year in a row, Northwell Health has earned a Military Friendly® Employer designation! We’re celebrating by speaking to veterans like Rose Powers, RN to get their perspectives on working with us and the opportunities for veterans and reservists at Northwell Health.
To Rose, her job is her duty. It’s been that way since she left active duty as an Army Specialist. In the following days and years, Rose noticed an evolving concept of duty, an Army core value, and it was leading her to a strong need to do more to help people. So, Rose left her marketing career to go to nursing school and become an emergency room nurse. But her sense of duty was still calling. She wanted to look at the bigger picture. That’s when she took a role as a consultant, assisting hospitals who were in dire straits financially. Rose remembers, “I thought, sure, I could help people in the ER but I could also help communities by working to get healthcare organizations financially stable enough so they could focus on providing quality care with all of the necessary tools.”
That’s how Rose came to the Revenue Cycle Team. She’s now the director of Revenue Cycle Management, a position that impacts both the patient population and employees of Northwell Health. The revenue cycle starts when patients first schedule an appointment or walk into a facility. For staff, a highly functioning revenue cycle protects the financial health of the organization so we can all continue to grow, both geographically and clinically. Rose says, “revenue cycle allows for us to staff the hospitals appropriately, upgrade equipment, implement new technologies, and continue our mission to bring state-of-the-art treatment options to the people within our community and beyond.”
Now, Rose’s sense of duty is expanding beyond our system. Northwell Health is partnering with other hospitals in our community to provide them with best in class revenue cycle practices so they can continue to strive for financial success. And Rose will be leading the charge. “My role here is to work with our alliance partners in all boroughs in the NYC metro area, providing them with advice and assistance to optimize areas of their revenue cycle. This not only provides Northwell with additional revenue but also contributes to the organizations and level of care provided to people within our community.”
Rose is excited for the future of her Truly Innovative department. One of her favorite trends in Revenue Cycle is the use of Artificial Intelligence (AI) platforms to increase efficiencies. She explains, “the use of AI often worries people within an organization, with the thought that it will replace staff, but it couldn’t be more the opposite. Instead, the AI functionality will allow our staff to focus on the tasks that require a human element, moving away from menial tasks and shifting to assignments that will continue to help the organization focus on the ever-changing healthcare revenue cycle environment.”
Rose’s team shares her sense of duty and her drive at work. She’s grateful that “after working with more than a dozen hospitals in my career, the people within the ranks of the Revenue Cycle here at Northwell Health are by far the most intelligent, driven, and innovative that I have encountered. Working for and with such a great group of people in an area that truly impacts the entire organization makes me feel as though I am making a difference in our community.”
Here, Rose feels the support she needs to follow her calling. “Northwell provides its employees with the ability to fulfill our sense of duty through the endless opportunities and services, everything from clinical research, marketing, food services, and finance. I believe this truly is an organization that will foster its employees’ need to evolve, both professionally and personally.” Rose feels this especially applies to veterans. “Northwell’s commitment to veterans is nothing short of exceptional. Everything from job fairs, webinars, workshops, and an active community fosters an environment that not only welcomes veterans but provides a platform to thrive in the civilian world.”
Northwell Health honors Universal Human Rights Month by reflecting on diversity and inclusion
December is Universal Human Rights Month and this year is the 70th anniversary of the Universal Declaration of Human Rights. To honor this important anniversary, we’re spending the month reflecting on diversity and inclusion within Northwell Health.
At Northwell Health, we are unyielding in our commitment to welcoming, respecting, and leveraging the talent of individuals who apply their diverse perspectives and experiences in helping us understand and best meet the needs of the broad range of communities we serve. In the words of Deputy Chief HR Officer Maxine Carrington, “fully realized, the insights and contributions of a diverse workforce will enable us to fulfill our mission and values, grow and evolve, and assure our reputation as a best place to work and receive care – for all.”
We know that, as a healthcare provider, our diversity is the backbone of our ability to better serve the equally diverse communities that we touch. “I’ve always believed that the power of the health system doesn’t lie in Northwell Health being the largest healthcare provider or private employer in our state but from a much deeper place,” says Regional Director, Community Relations Matthew DePace. At Northwell Health, we draw our strength from the deep diversity of our workforce throughout our levels of operation. This variety of perspectives and points of view allow us to solve the problems of our employees, our patients’ and their communities.
It is the policy of Northwell Health to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, alienage or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, generic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, or other characteristics protected by applicable law. Northwell Health leaders, including the CEO, are committed to the principles of Equal Employment Opportunity and Affirmative Action.