What’s one way to shatter the glass ceiling? Ask Susan Browning.
Executive Director of Long Island Jewish (LIJ) Forest Hills, Susan Browning, hasn’t just cracked a glass ceiling in the healthcare industry, she’s shattered it. And she has the award to prove it: Susan was among eight leaders to receive the Glass Ceiling Award, which honors women who rose through the ranks in their respective industries. Though there are still plenty of glass ceilings that need breaking, these women have paved the way for many others! We talked to Susan about mentorship, one of her biggest career decisions, and what’s next for her at Northwell Health:
Tell us about your career journey at Northwell Health!
I joined Northwell Health eight months after the merge of what was then North Shore Health System and Long Island Jewish Medical Center. When I was recruited, I initially had responsibility for ambulatory care operations. However, due to the evolution of the health system, I moved into a role within system operations about a year and a half after joining. From that role, I transitioned back into hospital leadership positions, first at LIJ Forest Hills and then at Staten Island University Hospital. Subsequently, I provided administrative leadership within four of our clinical service lines. And, about three years ago, I was asked to return to LIJ Forest Hills as executive director.
What was it like to make the decision about healthcare administration vs. practicing medicine?
I always knew that I wanted a career in health care, and early on I thought that would be as a physician. However, during my undergraduate studies, I met several healthcare executives through various professional experiences. It was through those experiences that I reoriented my interests towards administration, where I was focused on the health of the community and development of services to meet community needs.
What does it take to earn a Glass Ceiling Award?
I view this award as a great recognition of Northwell Health’s focus on building services in the Queens community, which meet the needs of the community. This is an award that is reserved for individuals that have achieved professional recognition, but most importantly, community recognition for their leadership within the community.
Have you had any mentors along the way who made a big difference in your career?
Absolutely. The mentors that I have had (and continue to have), provide extraordinary support, guidance, and objective insights as my career has developed. Having strong, trusted mentors is one of the most important positive factors in one’s career development.
What should women know about working at Northwell Health?
Northwell Health is an extremely innovative health system, with visionary leadership. There is a focus on building diverse talent across the organization, as having diverse voices contribute to organizational decision-making enhances the sophistication of those decisions. The culture is very supportive.
What’s next for you in shaping careers for women in STEM?
I prefer to focus on shaping careers of any young professional interested in STEM, not solely women. There is a great opportunity for talented leaders, and it is up to my generation to mentor these leaders and prepare them for the evolving industry and opportunities that will present.
At Northwell Health, we already stand out as one of the Best Workplaces™ in Health Care and Biopharma. Now we’re aiming to be the healthiest. Our leadership is focused on food and nutrition as well as fitness and mental wellbeing initiatives to build a healthier workplace for all our employees.
“In the past few years, we’ve been able to do more in food and nutrition to create a better, more effective infrastructure for wellness at work and it’s because we’ve had a lot of great support from leadership.”
–Michelle Milgrim, Employee Wellness Manager
It all starts with the ingredients. Over the past two years, we’ve worked to ensure that our chicken, turkey and beef burgers are 100 percent antibiotic free. Our fish is sustainably sourced and harvested and we work, as much as possible, with local farms across Long Island, NJ and the Hudson Valley to source local produce. Through Community Supported Agriculture, employees are given the opportunity to get local produce – freshly harvested that morning — delivered weekly to their offices.
With great ingredients, we need great chefs. Northwell Health has four Michelin Star chefs that are driving chef talent development including our new AVP, system food services Bruno Tison. Our new partnership with the Culinary Institute of America’s fellowship program is going to bring culinary students into our pipeline of talent.
Now that we have put wellness on our plates and in our kitchens, we’re focusing on wellness in other areas. For starters? We want employees to be eating well at home. So, we’ve invested in teaching kitchens and work in close collaboration with chefs and registered dietitian teams to create hands-on demonstrations that have become a popular, accessible tool for staff. And we’re supporting these initiatives by providing healthier options throughout our facilities, not just the patient and cafeteria menu. We’re updating our coffee shops, gift shops, and vending machines so that the default options at our facilities will be healthy ones.
Though these changes are already making an impact to our employees’ wellness, they’re not the only lifestyle initiatives that we’re putting in place to support the wellbeing of our people. We’re putting our best foot forward through on-site stairwell and fitness campaigns and corporate walking challenges like our Walk to Dublin contest. As we pursue promoting wellness for our bodies, we also seek wellness for our mental health. We offer opportunities for stress management at our sites through guided meditation and reiki, and simply giving our employees time to unwind. We’re also making our facilities mom-friendly. By August, all of our sites will be equipped with dedicated lactation rooms to make pumping at work more accessible and comfortable for mothers.
At Northwell, every role matters, every person matters and every healthy moment matters. We’re invested in our employees’ health, inside and out and we continuously strive toward making our facilities a more nutritious, fit-friendly and welcoming place to work.
Be part of this transformation. See where you fit in here.
Change is rarely a smooth transition. For Registered Nurse Eva Galan, the road back to civilian life was a challenge that she felt unprepared to attempt.
Eva had spent 10 years in the Army as a medic and was now seeking a civilian nursing position in the health care world. Though she had skills superior to fellow applicants, she found it hard to compete for local nursing jobs.
That is, until she found Northwell Health.
While attending a veteran-centric job fair at Northwell Health, she met a Veterans Program Specialist who showed her how our health care system has everything she desires to help her get the job she and her family needed for her career post-military.
Northwell Health offers job fairs, veteran recruitment events, and webinars to support each veteran’s transition. In addition to these events, our Barracks to Business webinars and workshops cover practical needs like resumes, interviews, and networking advice with the goal of translating your military skills into career success.
For many veterans, like Eva, the transition to a civilian career is a difficult one and our military services are designed to help veterans understand the job search process and create a strategy to pursue civilian employment while introducing you to vast career opportunities and benefits at Northwell Health.
“Northwell Health offers employment workshops for transitioning service members, partnering with the VA to provide female Veterans much needed women’s services, a dedicated job site that matches Northwell Health jobs with applicants military skills, and even being a leader in new prosthetic technology. I am so very grateful to finally feel like someone out there has my back.”
Top 5 Reasons to make the move to the Northwell Health’s Rehabilitation Team
You’ve chosen to pursue a career in one of the rehabilitation disciplines because you’re passionate about restoring the quality of life to those recovering from illness and injury. If you’re looking for the best place to grow your rehabilitation career, there are many reasons to join the rehabilitation team at Northwell Health. Here are the top five!
#1 – Made for Flexibility
With positions that cover the full continuum of rehabilitation care and opportunities throughout Long Island, the boroughs of New York and Westchester County, you’ll find a career that’s right for you. Northwell Health seeks professionals to join our team as physical and occupational therapists, speech-language therapists, rehabilitation aides, physical therapy assistants, clinical rehabilitation supervisors & directors, activities specialists and more in a variety of settings, including:
Hospital acute care
#2 – Always reaching higher
If you’re looking to take your rehabilitation career further, Northwell Health has what you’re looking for. Our rehabilitation services cover every specialty imaginable, including:
Inpatient/outpatient brain injury
Spinal cord injury
Women’s Health/Pelvic Floor
And much more!
In addition, Northwell Health features CARF-accredited rehabilitation facilities that ensure the highest standards of care.
#3 – Innovation in motion
We are always looking for smarter and better ways to restore quality of life. For example, Glen Cove Hospital is the only facility in New York and one of only seven in the country to offer the G-EO System ™. This Robotic Assisted Gait Trainer is the world’s most advanced robotic-assisted device for restoring ambulation. We also utilize:
Upper and lower extremity robots for stroke patients
Functional electric stimulation bikes for spinal cord injuries
Motion capture technology to assess athletic performance
And much more
#4 – Stretching your professional possibilities
Northwell Health offers a range of educational and professional development programs, including continuing clinical education, conference networking, physician rounding, clinical research opportunities and advanced training at the Center for Learning and Innovation. Northwell also provides individual mentoring in order to identify and develop outstanding clinicians.
#5 – Stronger together
Talk about your winning teams! Our teams systems-wide have been recognized as a leader in employee engagement with scores ranking over the 97th percentile nationally for four years in a row. With strong interdisciplinary collaboration, the rehabilitation professionals at Northwell Health are always better together.
Ready to take the next step? Learn more about job opportunities within our rehabilitation department here.
Didn’t find what you were looking for? Join our talent community and learn about future rehabilitation career opportunities here.
Going the extra mile: Why Northwell Health was just named one of the Best WorkplacesTM in Health Care and Biopharma
Fortune and Great Place to Work® have named Northwell Health as one of the Best Workplaces™ in Health Care and Biopharma! In the newly released nationwide survey of healthcare employees, Northwell Health, New York’s largest health system, ranked 13th nationally. But, what does this actually mean for a potential employee?
At Northwell Health, you’ll find a close-knit work family. Based on a strong sense of mission and camaraderie among our 66,000 employees, we ranked second in the Northeast! This sense of purpose extends from inside our system out to the community. We’re making an impact and of our surveyed employees, 90 percent feel good about the ways we contribute to the community. These numbers only reinforce our ongoing commitment to community outreach.
So let’s get into our numbers: 83 percent of Northwell Health’s 700 respondents say their workplace is great. But what makes this place so great? When someone sets out to work in health care, they’re joining an industry unlike any other. Eighty-eight percent of our surveyed employees found that their work here has special meaning, that this is not “just a job” and 86 percent feel that they make a difference here.
“There is purpose in everything we do and the results are often life-saving,” said Michael J. Dowling, president and CEO of Northwell Health. “That can be incredibly stressful at times. But it is always rewarding. Keep in mind that we are in the people business. We put our patients first, but to do that we need to take care of our employees and ensure a workplace that’s safe, life-affirming and team-oriented. Everyone at Northwell Health is connected by the common bond of service to our community.”
Along with this distinction as one of the Best Workplaces™ in Health Care and Biopharma, Northwell Health ranked No. 55 on Fortune’s annual Best Workplaces for Diversity list in December and was recently highlighted as a leader in LGBTQ healthcare equality by the Human Rights Campaign Foundation’s Healthcare Equality Index 2018. We’re excited about all of these distinctions and they encourage us to keep making our health system a great place to work.
Learn about opportunities to join one of the Best Workplaces™ in Health Care and Biopharma.
Helping patients take the next step: Discover the Clinical Coordination Center
The continuum of care is incredibly broad, and for patients looking to navigate this alone, the process can at times become overwhelming. That’s why at Northwell Health we created the Clinical Coordination Center, which takes patient referrals from our physicians and helps them discover what the next step should be in their path toward better health.
The Clinical Coordination Center consists of experts who are capable of addressing the needs of a patient and coordinating their access to care. They take into account the urgency of patient needs, their location, physician availability, and many other nuanced factors that play into providing the best possible care. Clinical Coordinators work at the center of Northwell, gaining insight into nearly every aspect of the health system. It’s the sort of role that attracts high-level intellectual caregivers, and fosters collaboration. The results of this team have been astounding. Patient satisfaction is through the roof reaching a whopping 95%, and physician satisfaction is at 93%.
The rewarding reception to the work being done at the Clinical Care Center is matched by a rewarding work environment. Clinical Care Coordinators benefit from a bright room, flexible hours, fun activities and, above all, a team of enthusiastic colleagues.
“There are no wrong numbers in this office. If you call us by accident, we’ll never steer you away. We are the yes people. Yes, we can!” – Ronda Gross, Assistant Vice President, Clinical Coordination Center
Northwell Health is excited to offer new opportunities to join this dynamic team in the following roles:
As a Patient Care Coordinator, you will be the eyes and ears of the Clinical Coordination Center. As the first line of defense, you will triage patients to determine the next step in their care and what the patient needs.
To qualify you must have:
Associate’s Degree required, Bachelor’s preferred
A minimum of three years clinical experience. Candidates with experience in careers such as, but not limited to, LPN, Medical Assistant, CNA, PCA, OR & ED Tech are encouraged.
Looking to work beyond the bedside? Join a team where you will have an even greater hands-on approach to patient care. In this role, you will help take patients through their entire care journey from triage to referral to outcome discussions and future follow up visits.
We’re seeking Registered Nurses or Nurse Practitioners with:
BSN and a Master’s Degree (MSN, MPH, MBA, etc.)
Clinical care experience required
Grow your expertise of our world-class health system while guiding patients, physicians, and a multitude of other departments toward a more seamless health journey.
When you’re Truly Ambitious, you don’t let anything stand in your way
What makes a great leader? To some, tenacity. To others, grit. To others, a vision. At Northwell Health, we believe that what makes a great leader isn’t necessarily one specific trait, it’s the culmination of all of these ideals with time, experience and determination. Which is why our recent panel highlighting some of our most ambitious female leaders, was so uniquely inspiring. It takes an exceptional level of leadership to redefine health care while creating tomorrow’s health system.
Despite adversity throughout their careers, these women have created real change in our health system, inspiring their peers and motivating their department teams to do the same.
Panelists discussed their career progressions, the challenges they’ve faced and the inspiring women who helped them along the way.
In particular, each participant drew from her own career to offer a piece of advice for overcoming adversity to those looking to be leaders themselves. Their answers, much like their careers, will inspire you:
“Seek to become a change agent. Do not fear adversity as it usually manifests itself in your life to challenge you, to build your resiliency, to help you evolve and achieve greater goals. Always seek to participate in something greater than yourself, something with a community or global impact. The effects will be powerful and meaningful. Don’t just wait for change to happen, lead the change and make it what you want it to be.”
— Emmelyn Kim, AVP, Research Compliance and Privacy Officer – Office of Research Compliance
“Stay grounded in who you are. Be confident and authentic. Those who approach the world with bias have a smaller world than those who approach the world through a lens of possibilities. Remember, the bias speaks about who they are, not who you are. You are the architect of your own destiny! Stay true to who you are and learn from the mistakes of those who are biased.”
— Mary Comerford-Hewitt, AVP, Talent Acquisition
“Women continue to make extraordinary contributions in healthcare leadership roles. To continue to do so, we need to believe that everything is possible – we are limited only by our imaginations. Seek out role models and mentors. I love the quote from the Greek philosopher, Epictetus, ‘We all carry the seeds of greatness within us, but we need an image as a point of focus in order that they may sprout.’’
–Penny Stern, MD, MPH, FACPM, FACOEM
“My advice will be the same advice my mother gave to me, which was why are you letting other people define you? If you know what you want to do, then do it”
–Tochi Iroku Malize, MD, MPH
We’re proud to call these Truly Ambitious women part of the Northwell Health Family. If you’re looking to make the most of your passion, vision and ambition, we have opportunities that offer the autonomy and support you need to reach your true potential. Watch the full diversity lunch and learn below and learn more here.
An Appointment With: Jonathan Sobel, Senior Administrative Director for PA Services
Physician Assistants (PAs) are playing a larger role in defining and delivering outstanding patient care, and Northwell Health is helping to drive some of these changes. At Northwell, advanced clinical providers (ACPs) are greatly valued and given a tremendous amount of autonomy, support and professional respect. Whether PAs are assisting complex hand surgeries on professional athletes or working on cutting-edge bypass procedures to restore cerebral blood flow, their expertise and insight are highly sought after. As a leader within Northwell as well as the overall PA community, Jonathan Sobel is playing a leading role in these exciting developments. He is not only the Senior Administrative Director for PA Services, he is also President Elect at the American Academy of PAs. Get to know Jonathan.
Tell us about your career at Northwell Health.
After graduation, I joined Cohen Children’s Medical Center, caring for pediatric open-heart surgery patients alongside a world-class team of surgeons, cardiologists, and nurses. I then joined the CT Surgery team at LIJ Medical Center and later became the Supervising PA, leading innovations in care, quality improvement, and patient experience. I received leadership training and resources at Northwell’s Center for Learning and Innovation and went on to complete my MBA through the Northwell-Hofstra University partnership. Thanks to Northwell Health, my career has continued to progress. I am currently the Senior Administrative Director for PA Services for our Manhattan campuses.
How are PAs being innovatively utilized at Northwell Health?
At Northwell, we realize the tremendous role that PAs bring to the changing healthcare landscape as we move toward value-based care. We’re integrating PAs into roles where they can increase access to quality, cost-effective care in a highly autonomous way. Our PAs serve in every clinical area and medical specialty. They are a big part of our new cardiac transplant team at North Shore University Hospital and are key members of the robotic surgery program. As we increase our focus on our outpatient facilities, our PAs are right there to be an integral part of caring for these patients and in responding to gaps in the healthcare workforce.
Why is being a PA at Northwell unique?
We recognize the value that PAs bring to the new arena of health care. Our supportive environment includes a dedicated PA Leadership structure with direct linkage to medical leadership. Our PAs participate on medical staff committees and are actively involved in quality improvement initiatives. Their clinical expertise and leadership are highly sought after, creating pathways for advancement into senior leadership. Our neurosurgery PAs are learning cutting-edge bypass procedures to restore cerebral blood flow. In orthopedics, they’re reducing fractures and dislocations in the ED and assisting complex hand surgeries on professional athletes. Our Urology PAs are helping with robotic prostatectomies. PAs in our Vascular Birthmark Institute provide total care for these complex cases.
How does being President-Elect of the AAPA help you shape patient care at Northwell?
I’m involved in national conferences focused on advancing the PA profession, the scope of practice, reimbursement, and much more. I’m helping define where health care and the PA practice is heading in the next five to ten years. I can then apply these strategies to our PA practice here at Northwell.
What career paths are available to a PA at Northwell Health?
There’s no limit to what a PA can do here. They can advance their clinical career from PA to Senior PA and Supervising PA. A Senior PA mentors new PAs and students, participates in quality improvement and helps develop educational programs. A Supervising PA takes on the role of team leader, managing administrative functions. There are opportunities to become an educator, with roles for PA Fellowship Directors and Coordinators. We have PAs who run service lines, hospitals and clinics, PAs working in clinical informatics, and serving on our Joint Ventures team. Our Chief People (HR) Officer is a PA!
What training and development opportunities are available to PAs?
Our orientation programs are robust, tailored to individual PA needs and include the use of state-of-the-art simulators. For ongoing education, our academic medical centers offer directed didactic and clinical skills training. PAs can enhance their surgical skills at our Bioskills lab, or on simulators at our Patient Safety Institute. We also have a vast catalog of courses available both online and in person through The Center for Learning and Innovation. We encourage our PAs to attend national meetings and participate in the governance of their PA societies. Through our partnership with Hofstra, we offer generous support toward advanced academic degrees.
Think you’re Made for this challenge, advancement, and enrichment Jonathan is talking about? Start here.
“The Spark! Challenge is a wonderful way to excite students about the vast scope of clinical and non-clinical careers in health care.”
–Cheryl Davidson, Sr. Director of Workforce Readiness
It only takes a spark to light imaginations. For the past four years, that’s exactly what Northwell Health’s Spark! Challenge has done. This unique program teams local high school students with Northwell Health employees in order to:
Grow student interest in STEM health care related careers.
Build a pipeline of students to energize the future workforce.
Creates career awareness through exploration and experiential learning.
Provide an introduction to Northwell Health’s culture, values and mission.
Give teachers/school counselors insight into the scope of health care careers.
This year, 600 junior and senior high school students from 32 local schools participated in the Spark! Challenge. They were supported by 50 Northwell Health teams, representing careers in areas such as:
And MUCH more….
You can view the complete list of participating departments and careers here.
Engaging future healthcare leaders.
Through the Spark! Challenge, students were given the opportunity to preview clinical and/or non-clinical career paths through practical and engaging encounters with professionals in the field. After their visit to a Northwell facility they had two assignments:
Create an advertisement spotlighting one of the careers highlighted during their visit,, successfully connecting the job to one of Northwell Health’s values.
Share the career they explored through a two-minute presentation at the Spark! Challenge award celebration (with their student team).
“It was a privilege to participate. I was energized by the experience!”
–Deborah Schiff SVP and Executive Director, Ambulatory Strategy and Business Development
The envelope please…
The Spark! Challenge Award Ceremonies were held on April 12, 2018 at The Cradle of Aviation Musuem. Northwell Health’s EVP and Chief Operating Officer Mark Solazzo and Joseph Moscola, SVP and Chief People Officer awarded the prizes. In true Northwell Health fashion, Mark doubled the originally planned prize money and ended up awarding a total of $26,000 to the winning school teams. Congratulations to the winners:
Presentation Winners – $2,000 awarded to each school team
Plainview-Old Bethpage John F. Kennedy High School
Valley Stream Central High School
Tottenville High School
Sacred Heart Academy
Presentation Honorable Mentions – $1,000 awarded to each school team
William Floyd High School
Baldwin High School
Tottenville High School
John F. Kennedy High School, Bellmore-Merrick School District
Amityville High School
Smithtown High School
First Place Winner: Glen Cove High School, $5,000 award
Second Place Winner: Lindenhurst Senior High School, $3,000 award
Third Place Winner John F. Kennedy High School, Bellmore-Merrick School District $2,000 award
Northwell Health is grateful to all of the student participants as well as the Northwell Health employees who donated their time to make this year’s Spark! Challenge such a success. Next year promises to be even better!
“Kudos, to the Spark! Challenge winners and every participant. You each brought your whole self to the Challenge – not only your knowledge and expertise but also your enthusiasm and appreciation for our values. Stay true to who you are, keep your convictions, be courageous and you will become an authentic leader!”
— Tom Thornton – SVP, Northwell Ventures
FIRST PLACE – Glen Cove High School
SECOND PLACE – Lindenhurst Senior High School
THIRD PLACE – John F. Kennedy High School, Bellmore-Merrick
Veterans: Make the transition from Barracks to Business
At Northwell Health, we’re committed to empowering veterans to succeed in their professional careers. That’s why, since 2013, we’ve been growing our Barracks to Business program, which addresses the need for practical tools to prepare veterans for the civilian workforce.
The Barracks to Business program started as a guidebook to help veterans prepare other veterans for civilian life. But we knew we could do more. We’ve since created in-person seminars that eventually led to Webinars so we could reach veterans no matter their location or situation. Now, veterans don’thave to wait to move to New York to get started on the next step in their civilian careers.
As we expanded the program’s offerings, we extended our reach by partnering with the Department of Labor and various N.Y. organizations and universities. Then the program expanded even further, adding valuable education to Northwell Health employees by creating an internal Barrack to Business program for our recruiters, which armed them with the knowledge and tools necessary to understand the value of hiring veterans.
After five years, Barracks to Business continues to grow and set the precedent for veteran outreach. The network has expanded to over 200 veteran-focused points of contact in the N.Y. region including colleges, organizations and nonprofits. Barracks to Business is offered at college sites and when students are about to graduate, we invite them to our annual student graduation event for veterans. The program and our outreach has grown across the state of New York and, most astounding of all, the number of overall hires since the beginning of the program has grown by 110%!
“Northwelll Health has shown support for my career by holding special events and recruitment sessions for veterans. (Because of one of those programs), I am now in a year-long Operating Room Fellowship which trains nurses new to the OR.” – Anthony Holdorf, RN
We’re constantly developing our own internal programs to better support veterans once they join Northwell Health, focusing on mentorship and networking from within. In the words of Veteran Inclusion Specialist and U.S. Air Force Veteran Lyndon Chichester, “It is an honor and a privilege to work with our Veterans. My goal is to help all of our Veteran applicants gain successful employment with Northwell Health. Veterans bring an unmatched array of strengths and experiences to the workforce including leadership training, integrity, teamwork, working with diversified groups in high-pressure environments and more.”
Give new life to your nursing career: 10 reasons to join our Labor and Delivery and Postpartum units at LIJMC
We spoke with nurse leaders at Katz Women’s Hospital at Long Island Jewish Medical Center (LIJMC) to find out what makes our Labor and Delivery and Postpartum units such special places for nurses to grow their careers. Here are the top 10 reasons!
1. Magnet® Recognition
LIJMC is proud to have the exceptional practices, facilities, resources, staff and leadership to be honored with Magnet recognition — the highest recognition for nursing excellence — and our commitment to excellence runs through everything we do.
2. Amazing Facilities
The new tower at Katz Women’s Hospital is supporting one of the busiest labor and delivery centers in the area and features 60 single-patient postpartum rooms with 30 rooms per unit.
“It’s not just that the facility has the latest technology, it’s the entire structure of unit. Every detail, from the decor to the single-patient rooms, is designed to elevate the experience for patients and caregivers.”
-Jennifer Santoro Shickler, MSN, RN, NE-BC
3. The Beautiful Moments of Bonding
Speaking of our postpartum rooms, we facilitate bonding by providing single patient rooms for mother and child, allowing the new, growing families to enjoy as many precious moments as possible.
4. Opportunities for Career Advancement
As part of Northwell Health, New York’s largest health network and private employer, we set RNs up with a wealth of opportunities to advance their careers. Whether they want to advance to a management position or make a lateral move, the opportunities and resources are at your disposal.
“Nurses here have so many opportunities. They can progress to a director or do a lateral move to another unit, really there’s unlimited potential inside Northwell Health.”
-Angela Gomm, RN MSN CNRN, Nurse Manager
5. Professional Resources
With some of the best training programs in the nation, Northwell Health is committed to empowering nurses to develop professionally. We bring classes and testing onsite for the convenience of our staff.
“Northwell has excellent management courses at the CLR. There are classes that go over discipline, decision control, budgeting, and so much more. Really there’s everything you need to make the transition into whatever career path you see yourself moving toward.”
6. Making Baby-Friendly a Priority
We’re working toward the prestigious Baby-Friendly designation — that means we’re constantly looking at new standards and new practice guidelines that enable optimal infant feeding and mother/baby bonding.
7. Supportive Leadership:
One of the most important parts of a job is knowing that your leaders have your back and are ready to help you with anything you need.
“It starts with leadership that fosters an open and transparent environment, one which leaves you room to implement changes to benefit the patients. Once you start working among colleagues who are empowered in this way, you quickly begin to see how easy it is to grow and learn the skills necessary to advance your career. There’s really no hospital system like it.”
– Deborah Zaleskie, MS, RN, NE-BC, Director, Patient Care Services
8. We Can Rely on Each Other
We deliver 9,000 babies a year. With that kind of volume, it’s so important to be in a culture of open communication, where everyone is willing to step in and help you provide the best possible patient experience. Providing a safe environment where nurses feel comfortable asking for help, means we’re fostering teamwork.
“It is so busy that there’s a great culture of teamwork and communication. Our RNs work well with physicians and safety officers, and they’re not afraid to say when they need help!”
– Angela Gomm
9. Flexible Hours
Nurses work a difficult job that requires 24/7 responsibility. That’s why it’s so great that at Katz Women’s Hospital, scheduling is done with nurses as a top priority—with flexible hours offered for the afternoon and evening shifts.
10. The First to Try Something New
Nothing beats working alongside individuals who are passionate and innovative.
“There’s just something about the culture here. We’re always the first ones to raise our hands to try something new.”
We’re investing in our future: Renovations to the ED of Long Island Jewish Valley Stream are underway!
At Northwell Health, we understand that in order to live up to our core value of being Truly Innovative, we need to be constantly investing in our people and our facilities. That’s why we’re excited to announce that we’re renovating one of the busiest emergency departments on Long Island: The ED ofLong Island Jewish Valley Stream.
“The LIJ Valley Stream Emergency Department is going through a long awaited ED renovation. The ED is being designed, not only to accommodate the current volume of patients, but to do so in the most efficient manner possible.” — John D’Angelo, Executive Director & Senior Vice President, Emergency Medicine Service Line
This renovation is more than just your average face-lift. The new ED expands the care that we’re Made for- going from serving 42,000 annual patients to 55,000.
These updates include 27 beds, two isolation rooms, a decontamination room that limits patient and staff exposure to environmental or other dangerous contaminants and a dedicated computed tomography scanner, part of a state-of-the-art imaging area.
The renovation is an investment in not only patient experience, but in the way doctors and nurses perform medicine. The new ED will use a “split-flow” model. Staff will triage and assess patients based on the severity of their conditions and assign them to the appropriate treatment level. Split-flow is the future of emergency care as it eliminates redundancy and waste wherever possible and has already proven effective in other Northwell Emergency Departments including our new facility at Southside Hospital.
“The vision of our leadership is palpable. The new Emergency Department at LIJ Valley Stream showcases Northwell Health’s commitment to our patients, communities and staff.” – Paula Fessler, Vice President of Emergency Medicine Service Line
We’re excited to show off our new look and enhanced experience! Imagine what you could accomplish at these new facilities as a member of our team.
At Northwell Health, we’re always up for a challenge and our innovative 2018 employee step challenge, Walk to Dublin, is no small feat. Teams of 10 will compete in a virtual journey from New York City to Dublin (approx. 3.7 million steps!) by tracking their real physical activity and unlocking remarkable virtual destinations throughout Ireland all along the way. All teams to virtually reach Dublin together will qualify to win an ACTUAL trip to Ireland. The inspiration for our Walk to Dublin comes from our Northwell Health CEO Michael Dowling, who has instilled a passion for wellness throughout our organization.
We asked the manager of Employee Wellness Niha Malcomson for her take on Northwell Health’s employee wellness goals: “This is something that our leadership emphasizes and we practice and share it: we want employees to say they’re healthy because they work here, and that they can improve their health because Northwell Health supports their goals.”
We’re so passionate about the health of our patients, but their success depends on the health and well-being of our people. That’s why we’re so excited to see 1100 teams as of today ready to focus on their own wellness while challenging themselves, working as a team, and having fun! AND there’s that grand prize…
Just as we rely on each other to do our best work for our patients, we are Truly Together in our goal to be a Healthiest Place to Work by 2022. Wellness is a team effort, and from our Walk to Dublin step challenge to creating healthier environments for all, we can only accomplish these goals together. Sure, some of us are focused on weight loss or running marathons, but as a team, we’re focused on engagement and fun for all employees!
We’re excited to take the first steps on our walk to Dublin! Stay tuned to meet our winners and see what we accomplish when we all work together to reach our wellness goals!
How to start your career in health care before you’ve earned a college degree
You don’t need a college or advanced degree to begin a rewarding healthcare career that can really take you places. Whether you’re not sure if a traditional four-year degree is for you, or you would like to enter the workforce sooner, you can begin your career journey in a middle skills position at Northwell Health. There are huge benefits to starting your career in one of these high-demand jobs, and that’s why we’re spreading the word about these opportunities.
“Middle skills” is defined as anything above a high school diploma but lower than a baccalaureate degree including certifications, trade schools, associate degrees and certain licensing. Opportunities include specialty technicians such as EEG, EKG, surgical techs, sterile processing techs, radiology techs and careers as medical assistants and phlebotomists, nursing assistants and more.
A middle skills position offers you opportunities to create a robust career. From initial hire, there are multiple career pathways available– complete with competitive pay and benefits packages. Imagine this…
You begin your career as a central sterile technician, ensuring surgical equipment and instrumentation is sterile, and begin to gain essential work experience in the healthcare industry. You decide that you want to work directly in the operating room, and pursue education as a surgical technician (did you know Northwell offers tuition reimbursement for qualified employees?!). After that, you decide to go back to school to study nursing, and eventually, you could put all this experience and education into becoming an OR nurse. Perhaps you decide that’s not the direction for you and continue to management in your particular role. We’ve seen it happen!
The real attraction of working in middle skills is the demand. There is a shortage of people working in these essential jobs across the country and these positions are critical to the healthcare workforce. Starting in a middle skills job can give you the experience, the network, the demand, the education and the opportunity to succeed in the health care field without a college degree.
About Workforce Readiness
We’re spreading the word about middle skills opportunities through Northwell Health’s Department of Workforce Readiness, which partners with educational institutions and creates initiatives to support the workforce of tomorrow. We work collaboratively on local, state and national levels to increase awareness and address the STEM workforce gap. We provide a collaborative voice between industry and education.
Honoring parent choices with our new couplet care model
There’s nothing more exciting than the hope and promise of new life. The mother-baby unit at Northern Westchester Hospital (NWH) is a wonderful place for parents and their newborns – and it’s also a welcoming and supportive place for nurses.
Our nurses are bringing a new perspective to the mother-baby experience. It all begins with a patient-first philosophy, including a new couplet care model, and a passion for delivering a positive patient experience.
To deliver this standard of care at Northern Westchester Hospital, nurses are encouraged to enhance their skills and develop their careers by:
Becoming Certified Breastfeeding Counselors
Obtaining Electric Fetal Monitoring (EFM) certification
Pursuing advancement through Clinical Ladder programs
Certification exams are paid for by the hospital to foster career growth. And even more, the hospital provides its nurses with paid time off to attend professional conferences. The hospital partners with Cohen Children’s Medical Center to provide NICU nurses with the best training possible. Other opportunities for advancement include tuition reimbursement, college discounts, fellowships and more. Learn more about careers at NWH.
There is strong collaboration among nurses, obstetricians and pediatricians as well as tremendous respect and involvement from nursing leadership.
“It’s always a team effort. If one area is very busy, another area will go and help them out. We all work together and that’s what I really like about the mother-baby unit.”
–Elizabeth Sanseverino, RN, BSN
And this commitment to patient-first care is a collaborative one. A new couplet care model was designed with input from two moms who worked with NWH’s advisory committee to add their own experiences as former patients. One example of the new couplet care model is focused around helping to ease the nerves new parents may have when leaving the hospital by introducing a unique discharge class to prepare them for this exciting new time of life.
The result is a model within the mother-baby unit that combines the needs of the patient with the expertise of our team.
Are you Made for a nursing career at Northern Westchester Hospital? Join us.
Redefining the future of health care is a Truly Ambitious endeavor. It requires leadership that is also Truly Innovative and Truly Compassionate.
Katrina Aronoff embodies all of these attributes. As a Chief Radiation Therapist at Phelps Hospital as well as a United States Coast Guard Reservist, Katrina lives out Northwell Health values in all areas of her life.
Katrina recently received the Coast Guard Commendation Medal for Outstanding Achievement. The award recognizes meritorious and heroic service to others. She received this prestigious commendation for actions on two separate occasions within a two-week period, while serving with the Coast Guard in Puerto Rico during Hurricane Maria.
Coming off duty on October 28th and returning to her hotel, Katrina noticed a man lying unconscious on the ground. She quickly assessed the situation and had a civilian call 911. Checking the man’s vital signs, felt a pulse and confirmed respirations. She then requested assistance from the USNS Comfort – one of the largest hospital ships in the world – and helped Navy personnel insert an intravenous line and perform an EKG.
On Nov 12th, as she left her hotel, she witnessed civilians lowering an unconscious female to the ground. She asked one of her shipmates to call 911 while she checked for vital signs. The woman was not breathing and had no pulse. She performed CPR and was able to bring the victim back. As she waited for EMS to arrive, the victim lost consciousness four times and her heart stopped beating. Katrina would not give up on her. Two days later, it was confirmed that thanks to Katrina’s intervention, the victim was alive and well.
Whether in her role with the Coast Guard or as a key member of the Phelps Hospital Radiation Medicine team, Katrina Aronoff is a natural leader. She is always ready to take the initiative and do whatever the situation requires to help others and save lives. She is an invaluable asset to Northwell Health.
If you’d like to learn more about Northwell Health’s exceptional women in leadership and the values that inspire them, we’ll be sharing stories from our Employee Lunch and Learn and providing an inside peek at how women in key leadership roles are making a dramatic impact and driving important change!
We lead with compassion. When someone is battling a disease like addiction, our first step, our first move, is one of empathy. That’s why we were excited to meet Darryl Strawberry.
Darryl Strawberry has overcome incredible adversities. As a professional baseball player, he’s an eight-time All Star, a four-time World Series Champion, and a two-time Silver Slugger. But during his recent visit to Zucker Hillside Hospital, he made it clear that his greatest challenge came from a foe off the diamond: Addiction.
Strawberry spoke in emotional detail about his personal journey from addiction to recovery. Referencing his new book, “Don’t Give Up on Me,” Strawberry advised his audience that no matter the addiction, there is hope and possibility for anyone in search for a better life.
“We have to step up as a society,” he said, “and I want to thank everyone at this hospital who works to make life better for those who need it. Recovery is possible, but we all have to help. The people who work here in this hospital – just know that this is not a job, it’s a calling. It’s about letting every person who walks through your door know that their lives matter.”
The Department of Psychiatric Rehabilitation at ZHH hosted the event that provided inspiration and empowerment to staff, peers, and clients.
“With the current opioid crisis facing our nation, presentations such as Darryl’s heighten awareness to the growing problem and the effect on our communities,” Chief Nursing Officer Marybeth McManus said. “We are grateful to those in recovery who speak up with such a positive message, and to the health care providers so committed to caring for those on the journey to recovery.”
Looking to take up arms in the battle against addiction? Zucker Hillside Hospital has open RN night positions for inpatient adult units and geropsychiatric units, and a .5 ECT day position. Previous medical experience preferred for the geropsych units and ECT.
10 Reasons to Work the Night Shift at Southside Hospital
At Northwell Health, our nurses are fast moving, hard working and most importantly, they’re family. Nowhere is this truer than among the amazing team of dedicated nurses who work the night shift at Southside Hospital. Need a reason to consider working the night shift with this team? Our RNs gave us 10!
1. Days at the Beach
Located on the south shore of Long Island, a career at Southside Hospital offers you the chance to live and work in an idyllic setting. As a night shift nurse, imagine working fewer than 15 minutes away from Robert Moses beach and having some time during the day to enjoy it!
2. Spend More Time With Family
Southside Hospital offers flexible working hours and the opportunity to spend more time with your family during the day.
“Being a night nurse allows me to have more time with my kids. I am able to attend more school events and after-school activities. I never really missed a beat.”
– Debra Civitano, Labor & Delivery RN
3. Get to Know Patients Better
When there are fewer interactions with families and management, there is even more time to spend with patients one-on-one.
“There’s a great rapport among patients and the night staff at Southside Hospital. You really get the chance to spend more time with them and get to know them better. It’s a really great place to work for truly compassionate people.”
– Angela Scimone, ESSU RN
4. Being a Night Owl Literally Pays Off!
It’s pretty straightforward, those working on the night shift earn more for working late hours. This is an important benefit that’s hard to overlook!
“It’s a no-brainer, on the night shift we get paid more.”
-Kelly Loos, Float Pool/ Med Surg, RN
5. Specialize Your Career
Southside Hospital Centers of Excellence include Cardiology, Orthopedics, Neuroscience, and Women’s Health. If you’re looking to specialize your nursing career, these centers will offer you a wealth of resources to draw from as well as some of the greatest minds and best colleagues.
6. Next-Level Camaraderie
Unless you’ve experienced it, it’s hard to understand the sense of togetherness and friendship that comes with working the night shift at Southside Hospital. Let’s just say, it’s an experience unlike any other.
“The greatest reason why I enjoy working the night shift in the CTICU at Southside Hospital is that I have the most amazing coworkers. Overall, I believe that our unit does have a great professional relationship among the nurses and the staff. At night, our nurses work so well together. There is a great sense of teamwork and collaboration throughout the entire staff.”
-Amanda Gabayan, RN, CCRN
“Being on nights creates a feeling of family among your coworkers, you are in it together!”
– Sherry Marcus, Labor & Delivery, RN
7. More Freedom
With more access to physician assistants and more freedom to learn, a career on the night shift is a fantastic opportunity for nurses who are looking for personal growth.
“I love working the night shift, I feel like we are a family. I feel working nights gives a great opportunity to learn from each other — the physician assistants are readily available to listen to my concerns as well as enhance my knowledge. Working nights also allows for autonomy and personal growth as a Registered Nurse.”
– Sashuana Smith, Critical Care, RN
8. Continue Your Education
For nurses who are still attending graduate school, the night shift offers a unique opportunity to continue your education while still working.
9. Refine Your Expertise
With more time to be with patients and build an understanding of their needs, working the night shift offers a fantastic opportunity for new graduate nurses looking to take the time to really dive in and develop their expertise.
“Night shift is the way to go for any new graduate nurse. It comes with the opportunity to look in depth into a patient’s case and builds confidence with enhanced decision-making power. Night shift enables you the time to connect with patients as well as co-workers and develops long-lasting relationships and strong support.”
– Laura Cecchetto, Critical Care, RN
10. Opportunities to Grow Your Career
Southside Hospital is part of the Northwell Health network, which means nurses who work here gain access to valuable resources to progress their careers. Nurses who work the night shift at Southside Hospital gain access to professional growth and development at Northwell’s Center for Learning and Innovation as well as on-site at Southside from senior leadership and peers. Whatever direction you decide to take your career, Northwell will have a path ready to suit your needs.
Experience Southside Hospital for yourself on March 29 at our Interview Day. We have night shift opportunities in Critical Care, Emergency Department, Med/Surg, Telemetry, and Labor and Delivery. We’re also interviewing new grads!
Can’t make the event? No worries! Click here to view Southside’s nursing openings!
For our second Inside Northwell Facebook Live event, we sat down with recent graduates from our High Potential Development Program. This program builds an internal pipeline to identify, develop and promote top talent from within the organization. As aspiring “leaders of tomorrow,” these selected individuals embody passion, and a desire to grow their careers in alignment with the health system’s organizational goals. Throughout the live session, Joseph Narvaez (Director, Performance Improvement and Analytics), Kevin Cerrone (Administrative Director, Rehabilitation and Orthopedic Services), and Taylor DiTrapani (Director, Joint Ventures and Site Relations) talk about how this program has helped them grow as leaders over the past year. Check it out by watching the video below!
Photo: From left to right, Dr. Allen Toles, Dr. Janna Andrews, Zacharie Saintyl
Black History Month: My role as a leader at Northwell
At Northwell, we are Truly Ourselves and we stand united, proud and respectful, always celebrating our differences, together. February is Black History Month, and we sat down with some of our leaders to learn about their history, their dreams, and their career aspirations. With an ever-changing health care landscape, their leadership is critical to our organization’s success because of their unique backgrounds. Check it out.
1. Can you please describe your ethnic background and/or family origin?
Dr. Allen Toles: My ethnic background is African American.
Dr. Janna Andrews: I am African American and my family originates from Alabama and Georgia (and I am very proud of my southern roots). My family moved to Queens when my mother was a child but as many of them get older they all eventually return home to the south.
Zacharie Saintyl: I am originally from Haiti. My family came to this country in hopes for a better future. My parents always told us about the United States being the land of opportunity. They always have high hopes that my siblings and I would become important figures in society through a good education, and their hope was realized when my siblings and I became the first generation in our family to graduate high school and to graduate college. Thanks to my parents, today we each are able to live our dreams.
2. When did you know that you wanted to be a healthcare professional?
Dr. Allen Toles: I always had in the back of my mind that I wanted to be in healthcare having been exposed to it, essentially, from birth, and because my mother is a pediatrician who trained at Harlem Hospital and serviced the Greater Jamaica Queens community for more than 40 years. So, it was a natural transition for me as I advanced through my undergraduate and ultimately Medical School years.
Dr. Janna Andrews: I knew I wanted to be a doctor ever since I was five. My goal was first to go to the Olympics in Gymnastics then spend the rest of my career as a physician. After I hit a serious growth spurt at 16 my Olympic aspirations were put aside. I wasn’t anywhere near Olympic quality but I do appreciate that gymnastics taught me how to compete. I should also say that I was fortunate to grow up watching the Cosby show where I got to see very positive images of black professionals that convinced me that becoming a physician was something I could achieve. After gymnastics I then began to focus on what I needed to do to go to medical school and I looked at the journey as just training for another competition. I always had a very deep interest in healing whether it was mentally or physically and what that entailed.
Zacharie Saintyl: It had always been my passion since I was a little boy growing up in Haiti to help others. I was always involved in community service at church and I would always visit the sick at hospitals, brought them food and prayed with them. When I came to the United States I was presented with an abundance of opportunities and education that helped my passion become a reality. As I grew older I became more passionate about working in the medical field as I watched my family members, especially my mother, struggle with sickness. I wanted to be in a position where I can provide professional health to them and that’s when I found my passion in Nursing. I started as a nursing assistant at Northwell Health and after finishing my studies, I continued to set higher goals for myself. I took advantage of every opportunity that was presented to me and I am now a Nurse Manager at LIJ Valley Stream.
3. What’s the best part of being a leader here at Northwell Health?
Dr. Allen Toles: The best part of being a leader here at Northwell, is that I have the opportunity every day of breaking down barriers and stereotypes, and being a role model for other employees and my community.
Dr. Janna Andrews: The best part of being a leader at Northwell is having a platform to make a difference. I’ve been extremely fortunate to sit down with some great mentors that have really opened my eyes to the opportunities that exist at Northwell, but also to the impact that I can potentially have. I feel like it is my job to pass this information and these opportunities along. I’m currently serving as a co-chair for the BERG (Business Employee Resource Group) that focuses on employees of African American and Caribbean descent. We are just getting started, but collectively we are committed to ensuring that these employees are aware of opportunities that exist for themselves or their families at Northwell. We are also committed to hosting health initiatives that will have a positive and lasting impact on the communities of color in the surrounding areas.
Zacharie Saintyl: The best part of being a leader at Northwell Health is being able to contribute to the Northwell mission. I am grateful to be a member of a great health system that invests in its mission and vision to improve and promote healthcare across diverse communities. I am truly honored to have this platform to be inspired and I am fortunate to be surrounded by great leaders that I can learn from. I’m presently a member of one of our BERG’s serving as a co-chair. We work to enhance communication and patient experience while serving the diverse communities within our health system.
4. What do you think about when you hear “Black History Month?”
Dr. Janna Andrews: When I think about Black History Month, I very much think about those that came before me and created this space and opportunity for me. I am very aware that I stand on their shoulders and I am incredibly proud of what we have been able to achieve and overcome. There is more work to be done and that is ok. I live my life through the affirmation- to whom much is given, much is expected, and I am happy to carry the baton until it is my turn to pass it. For now, I will roll up my sleeves and ask how I can be of service.
Zacharie Saintyl: When I think of Black History I think of the time that we celebrate all the accomplishments and the accolades of black people worldwide. The first black president of the United States was in my lifetime. That is an amazing feeling to experience. This accomplishment and others inspire me to also become a great role model, not only to my children, but also to those who look up to me. Knowing about the great achievements of black people through history motivates me to never give up. I become more confident in knowing that I too can accomplish great things such as the people who came before me and created this opportunity for me.
5. Is there a specific leader from history that inspires you? What about a figure from today?
Dr. Allen Toles: It may sound cliché, but Martin Luther King, continues to inspire me, because I was well aware of his presence and actions during my adolescence and was able to witness firsthand, the cataclysmic change that he brought about in American Society. In this 21st century, I have been inspired by many people, but I think for most people of color, Barack Obama has inspired a new generation of believers, that with hard work and determination, all things are possible.
Dr. Janna Andrews: Harry Belafonte inspires me. His legacy as a social activist and devotion to the ongoing fight for our civil rights is tremendous. Harry Belafonte has passed the baton from his mentor Paul Robeson and I have so much respect for someone that recognizes and uses their platform for social good. Mr. Belafonte has shown up, he has written checks, and he has stayed politically engaged his entire life. He has been passionate and outspoken as a humanitarian and I can only hope to accomplish a sliver of what he has but he certainly gave those of us that follow in his footsteps a foundation to stand on. I think ultimately Mr. Belafonte will pass the baton to the actor/social activist Jesse Williams. Already an established social activist in his right, I can’t wait to see what Williams is able to accomplish.
Zacharie Saintyl: Barack Obama is my inspiration. When faced with adversaries and tribulations, he was never shaken – he was a man of character. He has received unprecedented opposition and disrespect, yet he dealt with them peacefully and gracefully. As a father and a husband, he inspires me to be a great leader – to lead with positivity, and to never give up when facing adversary.
6. Why, more than ever, do we need to reignite humanism in healthcare?
Dr. Allen Toles: There is a tectonic shift that is happening ethnically and culturally in this world and right here within our own communities, and as health care providers we need to be exquisitely sensitive to this shift. We are no longer a homogenous population; we are a “melting pot” of such diversity now, with the breaking down of bias, stereotypes, and ignorance. People are in relation with one another, and as a result, families are now multicultural, multiracial, bringing forth more heterogeneity than ever. To this end “Humanism” has to be primary when delivering healthcare, so that one can understand the whole person – what makes them who they are, and therefore, have a better insight, into their health challenge, and develop the best approach to heal their body, mind, and spirit.
When our employees or their family members are sick and unsure of the next steps, it’s a comfort to know someone is there to help, someone who can answer questions and give important assistance, any time of the day or night. If you’re a Northwell Health employee covered by one of the United Healthcare benefit plans, the Clinical Call Center is a new benefit that will provide that assistance. And it’s just one of the benefits that we provide to help our employees feel their best.
“Our highly-trained nurses are available to help 24/7. They are dedicated and caring professionals who provide the highest quality telephonic nursing care when our callers need it most.”
–Karen Abrashkin, MD, Medical Director, Clinical Call Center
When a Northwell Health employee or their covered dependent calls the Clinical Call Center, they will be directly connected with an experienced Northwell Health RN who is certified in emergency care. The best part is our Clinical Call Center is accessible 24 hours a day, seven days a week, 365 days a year. Be assured that all communications are confidential.
“The Clinical Call Center nurses utilize evidence-based protocols to determine a recommended level of care for our callers. Our call center is the second Accredited Center of Excellence for Emergency Communication Nursing in the world awarded by the International Academy of Emergency Dispatch.”
–Debra Tomassetti, Program Director, Clinical Call Center
What kinds of situations can the Clinical Call Center address?
Urgent health questions or concerns
Changes in health condition
Whether or not a trip to the emergency room is needed
Questions or concerns regarding medication
“At Northwell Health, we are continuously looking for opportunities to take better care of our employees and their families. The Clinical Call Center is a great example of that.”
–Greg Bennett, Senior Director, Strategic Planning & Business Development
In our complex and demanding environment of healthcare, it is incredibly important that we care for ourselves – so that we can in turn care for others. Healthcare professionals can be exceptional at providing empathetic quality care, however, we are also human – we grieve, mourn, hurt and feel very deeply – especially during the many challenging situations often faced when caring for complex patients and families.
At Northwell Health, we foster an environment that promotes wellness, self-care, self-reflection and emotional support for our dedicated caregivers.
Truly Compassionate: One of our unique programs, Team Lavender, provides staff an opportunity for timely emotional, spiritual and physical support, discuss feelings, explore coping mechanisms and extend additional resources for mental well-being if needed.
Truly Together: Team Lavender is comprised of interdisciplinary members, with disciplines and skill sets that complement one another when providing a holistic approach to emotional support for our dedicated staff. Members of Team Lavender may include social workers, physicians, nurses, chaplains, patient and family relations members, holistic and integrative therapy practitioners and employee assistance program team members.
Ultimately, we are dedicated to making sure our 66,000 Northwell caregivers feel supported and valued so that they can be better equipped to provide our patients, families, and customers with the exceptional experience they deserve. This is how we make every moment matter.
Photo: Mary Comerford-Hewitt, pictured right, with colleagues.
An Appointment With: Mary Comerford-Hewitt, VP, Human Capital Business and Program Development
Written by: Amelia Zito
At Northwell Health, we’re proud of the vast knowledge, skills and insight our people bring to our team. People like Mary Comerford-Hewitt. As our Vice President for Human Capital Business and Program Development, Mary is just one of our innovative people driving our change and success!
Throughout her career, Mary has never been satisfied with the status quo. She has consistently been a pioneer in the healthcare field, always seeking new opportunities and bringing new approaches to improving the health of the community – one person at a time. Mary is an amazing example of how careers at Northwell Health have endless roadmaps, and all along the way, she has helped those around her learn, grow and advance in their careers as well. Meet Mary and gain valuable insight you can use in your career!
Why did you come to Northwell Health and what is your role today?
When I first heard of Northwell Health in 2011, I had no idea of the size and scope of the health system. Once I investigated the opportunity, I saw all the good work being done as well as how innovation was part of its core. These both spoke to who I am as a nurse and an entrepreneur. That was five years ago. Where has the time gone!
Today, I am the VP of Human Capital Programs and Business Development. When I first came here, I led the Talent Acquisition team. I helped re-engineer this very busy department, responsible for over 10,000 hires per year, and helped create the Workforce Readiness Department. I also pioneered the creation of FlexStaff. Today, my role is focused on creating pipelines, internships, career ladders, school programs, diversity with our Workforce Readiness team and the development of new programs and businesses that will benefit both the community and the health system.
What is FlexStaff all about?
FlexStaff, which just celebrated its 3rd birthday, was created to help meet the temporary staffing needs of health systems. As a stand-alone company, FlexStaff has partnered with Northwell to help meet their contingent staffing needs. Additionally, we deliver our contingent staff to other healthcare organizations. As millennials enter the workforce and baby boomers work less, a flexible working arrangement becomes vital to an organization. FlexStaff is the connection they need to make that happen, and we’re looking forward to sharing their brand new website in the coming weeks!
How are you leading change in health care?
One area that I am focused on is neurodiversity. We created the first ever Bridges internship in partnership with Adelphi and helped give five students on the spectrum an internship last summer. I am happy to report we hired two of those interns! Another area that we are focused on is creating career ladders for students who are looking to enter the health system in an entry-level position, but are focused on career growth. For example, we may hire an individual as a medical assistant and they can have a career path to RN or NP through Northwell Health’s opportunity for tuition reimbursement and commitment to continuing education.
Another area that we are leading the way in is as co stewards of the Long Island STEM Hub. We are partnering with schools and industry and challenging them to look at talent differently. Because of our STEM partnerships and awareness efforts, Northwell is an approved STEMJOBS employer.
What makes someone Made for this™ at Northwell Health?
They must realize that Northwell isn’t a normal 9-5 and they must be flexible. They should also live by our new refreshed values – Truly Compassionate, Truly Ambitious, Truly Together, Truly Ourselves and Truly Innovative. Michael Dowling, Northwell’s President and CEO, has told us that we are transitioning health care – it’s up to us to define the future. If you’re someone who wants to help us do that – you’re Made for this!
What makes a great Northwell Health leader?
Someone who is engaged, passionate, loves to learn and can see the big picture. Health care is moving fast. You need to embrace change, be a good communicator, be humble and kind. You need to invest time in learning about the company – and this is a big company. I’ve been here nearly five years and I still learn something new every week. The ability to create followership is key. It enables everyone to blaze new trails together.
If you’d like to make an impact on the future of health care as Mary has, you’re Made for a career at Northwell Health.
Inside Northwell: How to Stand Out While Applying for Jobs in 2018
At our first Inside Northwell Facebook Live session, we sat down with members of our Talent Acquisition team who gave the best tips for candidates looking to join our team in 2018. Check it out!
1. How can candidates stand out while applying for jobs in 2018?
My best piece of advice would be to only apply to positions that you meet the minimum qualifications for. With the volume of applications we receive we can’t contact everyone and we are contacting only those who most closely match the department’s specific needs. If you don’t hear from us, you will remain in our database and we can contact you for other positions you are suitable for. Just because you were not the right match for one, does not mean you wouldn’t be the right match for another so don’t lose faith – the needs vary from department to department.
2. How can they make their resume stand out throughout the bunch/mix?
Your resume is a living breathing document so you can make changes as you learn or develop new skills sets throughout your career, even if you are not currently looking for a new job. Make sure you mention the special project that you have taken and the impact to the organization because it’ll show you ambition to make a direct impact. If you are looking for a new job, always remember, the job description is your friend – use the information provided to help you craft your resume and use the keywords they have listed within the job description in your resume too. If your previous experiences don’t exactly match the job you are looking for, don’t forget to add the transferable skill sets you’ve learned. (ie: “Customer Service” is really “Communication Skills”)
-Arthur Beechman, Clinical and Non-Clinical Recruiter, Talent Acquisition
Remember to add keywords. We have advanced technology that we are using to source through a variety of candidates. If you have the keywords within your resume our searches will be able to match with yours and pull up your information before someone else’s. Also, remember to send the final version of your resume. You wouldn’t believe the amount of resumes we receive with a coworkers/family members/metors edits on them. Always double check!
If you’re updating your resume, as you should be all the time, make sure that any past experience is referred to in past tense. If it looks like current tense language for a position you held 3 years ago, we notice that and it shows less attention to detail. Also remember to quantify information. If you work for an organization that we aren’t familiar of, it’s very helpful to a recruiter to have some sense of how large that organization is, adding the number of direct reports (if any) you have, if you’ve saved the organization any money and how you achieved that – this will help us quickly understand who you are and what you do for what type of organization.
-Esther David, Director, Talent Acquisition
3. What makes a candidate “made for Northwell Health”?
4. What are the most appropriate ways for them to follow up with recruiters?
5. What is your last piece of advice for our candidates?
“I knew that coming to Northwell presented an opportunity for growth and it’s one of best decisions I’ve ever made. I feel appreciated, I feel acknowledged, and I feel my talents are recognized.”
– Edlyn Fernandez, Administrative Director of Radiology, Long Island Jewish, Valley Stream Hospital
Edlyn Fernandez has come full-circle. When she began her career at Northwell Health as a Front Desk Clerk, she used her position to build up her terminology while she went through Radiology school. After graduating from her radiology program with honors, she moved to an X-Ray Technician position and eventually came back to Long Island Jewish, Valley Stream Hospital as a Per Diem Cat Scan Technologist, where she worked for five years while she received her advanced certification in Cat Scan.
Edlyn still had places to go! After four years as a Per Diem Cat Scan Technologist, she was promoted to Cat Scan and MRI Supervisor where she oversaw both modalities in which the department acquired ACR accreditation. She eventually moved into the role of Radiology Manager where she assisted the director in departmental needs such as patient safety and staff scheduling, the ACR accreditation of multiple modalities, IT troubleshooting with PACS and Ris system, the implementation of Sunrise Clinical Manager, and obtaining data for quality metrics such as turnaround time.
Edlyn is putting all of this experience to good use now as Administrative Director of Radiology, the same department she started her career in. Her new role gives her the ability to collaborate with administration, nursing, and the rest of the hospital for timely discharges and lengths of stays, all while performing daily briefs to set expectations and goals for the staff.
“The work you put in at Northwell Health is repaid with opportunities to grow. I’ve always been dedicated and it’s been an honor to be here starting off as a Front Desk Clerk and growing into my current role,” she says.
The Northwell Health values of never settling, relying on each other, and utilizing her ambitious spark make Edlyn an outstanding teammate. Her dedication and career progress make us proud to call her a valued team member. She’s an amazing example of how at Northwell Health, you never know what heights your career will take you.
“When I came here to this very office and interviewed as a Front Desk Clerk, I never thought I’d be where I’m sitting. Now, I look around my office and I’m sitting on the other side of the desk, and I did it.”
At Northwell Health, we love giving our employees the opportunity to grow. Explore how your career can thrive by looking at openings here.
It is the policy of Northwell Health to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, alienage or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, generic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, or other characteristics protected by applicable law. Northwell Health leaders, including the CEO, are committed to the principles of Equal Employment Opportunity and Affirmative Action.