Celebrating Medical Assistants Recognition Week at Northwell Health
Our medical assistant (MA) team members are an integral part of the patient experience. While assisting patients under the supervision of our physicians and nurses, our MA team members take the lead on multiple tasks for the patient from visit preparation to administering, obtaining and recording diagnostic laboratory test results to preparing and filing reports into a patient’s medical records. We interviewed a few of our amazing medical assistants — Natasha, Miriam and Cassandra — to discuss how their career and professional development has been supported at Northwell.
Tell us about your current role and what responsibilities you have as a medical assistant.
Cassandra Denis, Medical Assistant, Neurosurgery: I joined Northwell in 2020. Joining the Northwell team was one of the best transitions and accomplishments I made for my career. My responsibilities include assisting the clinicians and nurse practitioners by bringing patients to their exam rooms, checking blood pressure and reviewing their history and medications. I am also responsible for answering phone calls and booking appointments, scanning documents into patient charts and prepping for the next office hours.
Miriam Edwards, Senior Medical Assistant, Cardiology: I became part of the Northwell team when my office was acquired in 2008. As a medical assistant, I am responsible for preparing patients to meet with the cardiologist. This includes interviewing them to get their medical history, completing vitals and EKGs, completing stress tests, applying Holter monitors and acting as a patient navigator to help them through their visit.
Natasha Benn, Medical Assistant, General Pediatrics: I joined Northwell in 2012. As a medical assistant I assist providers in taking vitals, performing tests, prepping the room prior to a patient’s visit and disinfecting afterwards. I also scan and work on paperwork related to school, camp and medications forms and medical records, as well as work on administrative tasks.
How has your growth and development been supported by Northwell?
CD: Northwell has supported my growth and development in many ways. I am eager to learn from different departments while continuing to care for my patients with love, compassion and patience. Northwell has helped me grow my professional network and has given me the opportunity to cross train and learn so that I can grow as a medical assistant. Northwell always finds new ways to help their employees to progress in their career journey.
ME: Northwell has been excellent for career development. I feel supported in my goals, development, and work-life balance. I have even taken several classes to enhance my skills as a medical assistant.
NB: Northwell has given me opportunities to gain experience at other facilities and has given me opportunities to learn. I am now more aware and capable in dealing with difficult scenarios and situations when it comes to the health and care of our patients.
What do you love about your job at Northwell?
CD: What I love about Northwell and the department that I work for is that we are like a family. We treat each other with the utmost respect. My team is always willing to help each other through stressful times and find ways to do our best to make sure our patients leave their appointments happy and informed.
ME: Northwell has a great team atmosphere where I feel supported by the doctors and my team members. We each bring something different to the table and all come together to provide the best patient care.
NB: As Northwell team members we have opportunities to gain experience, information and knowledge by taking on different roles. I also love the diversity and culture that we are exposed to.
What do you think about when you hear “Medical Assistants Recognition Week?”
CD: I think about the love and appreciation the medical assistant team members will be shown for our dedication and hard work toward our patients and their needs. I see it as a week where we will be recognized for all that we do and a great way for others to learn more about the position and what we do on a daily basis.
ME: I’m extremely excited about Medical Assistants Recognition Week. It fills me with pride to know that I work with an organization and team that shows appreciation for my hard work. I feel a sense of pride and belonging, which further ignites my drive to bring my best every day!
NB: Medical Assistants Recognition Week is a time for appreciating the efforts and hard work a team member has contributed to their role for their team, patient and site. The week is about how their dedication and zeal affected a patient, team member, workflow, or environment in a positive way. The week also makes me think about the hard work that doesn’t go unnoticed. It makes us feel heard, seen and valued. Everything that we do when we go above and beyond overall seems worth it; though we don’t necessarily do it to be recognized, but we do it because we want to and we love what we do.
Northwell offers a variety of medical assistant opportunities across our health system. Discover a career well cared for as a medical assistant today.
Reflecting on Hispanic Heritage Month and a Truly Inclusive Culture
At Northwell, we strive to create a diverse and inclusive work environment, where our team members are celebrated and respected. National Hispanic Heritage Month takes place from September 15 to October 15–it’s a time when we commemorate the accomplishments, contributions and culture of our Hispanic and LatinX team members.
The Northwell Business Employee Resource Groups (BERGs) connect our team members and the communities we serve to create a unified workplace where our employees feel welcome and included. We interviewed BERG Co-chair Dora SantaMaria-Yao, senior director of organizational change management, and BERG Executive Coordinator Lucy Lemus, associate product services and management analyst, to ask them about the upcoming month, the importance of the LatinX BERG, and how their career at Northwell has been supported by the BERG.
Tell us about your career journey in healthcare.
Dora SantaMaria-Yao: I was a 17-year-old high school graduate who had just immigrated from Guatemala. I was looking for a job and found one that required a Spanish speaker. I quickly realized I had a passion for helping patients. I continued that journey for a few years. Later, I continued my college education and got a job at a surgical practice where I grew from a clerk to a multiple practice administrator. I was attracted to Northwell because I wanted to be part of something bigger. As senior director of organizational change management, I oversee change management activities for revenue cycle. The main objective of my team is to focus on the people side of change to ensure success. We also work closely with the project management team for a comprehensive and consolidated delivery of high quality projects.
Lucy Lemus: I came to Northwell two years ago from a career in change management, re-engineering processes, procurement, and urban geospatial analysis across an array of industries. Everywhere I went I would see Northwell facilities, and I took it as a sign. When a friend of mine who works at Northwell told me how grateful she is to be a part of such an amazing organization, I quickly jumped at the opportunity to become a team member too. My role is non-clinical, but I have learned so much about this field and the different aspects of it. As an associate product services and management analyst, my role is to work with my team on the implementation of new solutions and processes for identified business needs, while supporting our end users to adapt to change.
How has becoming a BERG member impacted your career journey at Northwell?
DS: I think it’s important for team members to find a place of cultural belonging, where shared passions can be fueled between our community and colleagues. The LatinX BERG has become my extended family and I’m so grateful to be part of it. I am currently one of the co-chairs for the BERG. The relationships and friendships I have made through the BERGs are precious to me. It has given me a deeper perspective about the organization and our mission and I’m extremely proud of the work we have done together.
LL: It is important to have BERGs that stay true to Northwell’s value of Truly Inclusive and celebrate diversity while fostering a sense of belonging for all team members. Joining a BERG as a new team member at Northwell has provided me with the opportunity to get to know what the organization is about, meet amazing people, and advance my professional development. I am now the executive coordinator of the LatinX BERG, and I can see the positive impact of the BERGs in the organization.
What do you think about when you hear “Hispanic Heritage Month?”
DS: As an immigrant many years ago, Hispanic Heritage Month was a foreign concept to me. I grew up celebrating “Día de la Hispanidad” which is celebrated in the United States as Columbus Day. As my horizons broadened, I started to appreciate the incredible contribution that Hispanics and LatinX have made to this country. I think of the sacrifices and examples from those who have set a path for us today. I think about their struggles and I’m so grateful to get to celebrate it.
LL: I am so proud of my heritage. Hispanic Heritage Month is a time to reflect on our rich and vibrant culture, traditions and contributions. I know the holiday is only a month, but we should celebrate who we are every day.
What is the theme of this year’s Hispanic Heritage Month and what does it mean to you?
DS: The theme for 2022 is: “Unidos: Inclusivity for a Stronger Nation.” As Hispanics, we come from so many different countries with our own culture, food, music and dialects, which can sometimes separate us. We are UNIDOS; we are all Hispanic and together we make for a stronger nation.
LL: The theme for Hispanic Heritage this year is Unity. The theme speaks to our core values, strength, resilience and remembering there is nothing we cannot accomplish together.
The LatinX BERG has a month-long agenda for Hispanic Heritage Month packed with relevant and timely content. Starting with a Hispanic Heritage Month kickoff event on September 15 with guest speaker Dr. Nicolas Hernandez, associate program director, this month-long celebration includes a fireside chat, a LatinX Salsa hour and more. Northwell Health will be holding local celebrations at select facilities during Hispanic Heritage Month.
At Northwell, we are one team, raising health for all. Join us and discover a career well cared for here.
How attending a veteran recruiting event changed Luis Phillips’ career journey, for the better.
In 2014, Luis Phillips attended one of our veteran recruiting events, where he learned how his military experience could play a valuable part in a future at Northwell Health. Eight years later, Luis is now a senior information technology & services (IT&S) process management administrator at Northwell, where he utilizes his technical skills obtained in the military, to do what he loves every day.
Luis provides operational support to our Clinical Informatics team at Northwell in planning, organizing, evaluating, implementing, and identifying areas for process improvement on various nursing initiatives, related to Electronic Medical Records (EMR). This allows for enhanced clinical quality, patient safety, workflow efficiency, clinician satisfaction, and patient experience. What excites Luis most about his role, is working to solve complex challenges in healthcare around information technology and understanding that those efforts will help transform the way healthcare is delivered to our patients.
During his time in the U.S. Army, Luis held the title of Motor Transport Operator, where his responsibilities ensured the safety of senior ranking personnel as well as the secure distribution of critical equipment and resources to support various missions. During his eight-year career, he developed strategic agility skills to adapt to an ever-changing environment in order to overcome challenges quickly. This skill was vital during the height of the COVID-19 pandemic when Northwell had to rework quickly to an ever-changing environment. Luis shared, “What’s truly been rewarding is that my past experience helped me develop operational skills to help improve patient outcomes and staff satisfaction across our hospitals today.”
As a member of Northwell’s VALOR BERG (Business Employee Resource Group), Luis is able to hold onto his other passion of participating in veteran-focused initiatives that impact our organization and our community. He enjoys being a member of the VALOR BERG because it has helped create awareness about different programs, such as our Side-by-Side concert event, and initiatives within Northwell that support veterans in the workforce. “I strongly encourage anyone to look into opportunities with Northwell Health, where you will have access to resources and career growth options at every turn.”
At Northwell, mentoring is fundamental to career development
At Northwell, mentorship is one of the critical components to help individuals grow their careers. Our 40+ mentorships programs help prepare our current and future employees at Northwell Health through the support and guidance of our seasoned Health Raisers who share their knowledge and experience. We believe mentorship programs are so vital as they help individuals to increase organizational awareness, build connections, and build trust among the participants who are investing in the success of their career.
Learn more about the experiences of four of our current team members, Emanuel, Meghan, Tameika, and Joseph.
Emanuel Remilus, assistant nurse manager of the Pediatric ICU at Cohen Children’s Medical Center and member of the Northwell Health Nurse Choir, credits his time participating in our Entry to Leadership Mentor program with enabling him to enter the management ranks. “I was fortunate enough to have a mentor who I respect and admire, who I could turn to for help,” says Emanuel. “Throughout the program, I was provided a structured experience with actionable steps and attainable goals. My mentor was able to provide helpful tips to help make the job more manageable, and she continues to be a great source of help to this day.”
Emanuel also credits his fellow nursing community and leadership team at Northwell with constantly challenging him to reach for more. “They saw the potential in me, even before I could see it myself.” With the support and encouragement from his Magnet family behind him, Emanuel was accepted into the Stony Brook University Masters in Nursing Leadership program.
Meghan Strebel – Assistant Nurse Manager, Patient Care, Telemetry
Meghan was a former mentee within the Nursing Entry to Practice Mentorship program in 2019 and today is a mentor in the Nursing Entry to Leadership Mentor program. She knows how valuable the experience is, and she was eager to pay it forward. As a mentor, Meghan advises new graduate nursing students to take advantage of any opportunities that come their way. “Sometimes that means stepping out of your comfort zone, because if it wasn’t for my mentors pushing me to try something new in my life, I would not have the success I have had in the leadership role today.”
In her current role as an assistant nurse manager on the Telemetry unit at Mather Hospital, Meghan recognizes that she would not have been successful if it wasn’t for both of her mentorship programs. “I’ve been fortunate to have amazing leaders during my six years at Northwell who have supported me in pursuing my interests, taking chances, and stretching myself. Each mentorship program has given me the opportunity to grow as a new leader not only within Mather, but within Northwell too.”
One of the many ways Northwell lives its commitment to diversity, equity, and inclusion is through the Emerging Leader Diversity Mentorship program. This program provides a forum for diverse individuals to develop an on-going relationship with a mentor by meeting regularly and discussing professional development within an organized and supportive framework. The program aims to increase diversity at all levels of management across the health system.
Having a mentor in this program enabled Tameika Waite, project associate in Information Technology & Services (IT&S), to build connections with “great people” across Northwell and gave her the power to define her career on her own terms. Tameika shared that she is encouraged by the high number of diverse leaders, including women, whom she’s met along the way, motivating her to pursue each successive opportunity. “I can truly say that the support I feel from my managers and leadership here goes beyond measure,” says Tameika. “I work in an environment where my leaders are teachers every day, who are welcoming to new ideas.”
Joseph McMahon – Assistant Vice President, Enterprise Change Management
Through the Neuro Diversity Mentor program, not only are students with disabilities able to gain first-hand insight into healthcare careers, but Northwell team members also gain knowledge to help them understand and support the neuro-diverse community.
Mentor Joseph McMahon, assistant vice president of Enterprise Change Management, meets monthly with his mentee and stays connected with him virtually on a regular basis. “It’s been a pleasure being a part of this program. This experience has expanded my own understanding of our organization’s workforce inclusion strategy overall and I’m helping my mentee learn more about our organization while getting to know him on a personal level so I can help him progress in his career journey.”
Mentorship is just one of the many ways Northwell can provide an open forum for employees to create their own success. To learn more about becoming part of the Northwell team, click here.
Northwell Health: Where IT&S Talent and a Passion for Serving People are a Perfect Match
When most people think of Northwell Health and its commitment to excellence, they picture doctors, nurses, and other front-line healthcare professionals. But our team members who work behind the scenes in non-clinical roles play an equally important part of our organization.
Here, meet two of our Information Technology & Services (IT&S) team members who found their dream careers at Northwell!
Witti Naval, Senior Agile Coach, Agile Transformation Center
From her first job at Northwell as a project manager in 2015, Witti Naval has never forgotten that that delivering higher quality products and more relevant solutions requires collaboration and innovation. She takes pride in coaching teams to be more adaptive to respond to challenges by developing efficient, flexible, and responsive software that is fundamental to the success of every employee in our organization, whatever their role. Most important, technology ultimately serves to support our main purpose: providing superior care for the patients who have entrusted us with their well-being.
Witti’s decision to join the Northwell team was inspired by personal circumstances. “I had a parent with early onset of Alzheimer’s,” she says, “and it felt comforting to be in healthcare to better deal with elder care challenges.”
The other main reason she chose Northwell as the perfect place to create a meaningful career was because our values mirrored her own. “I have felt connected to our purpose and commitment to technical innovation because it provides my team and I with the flexibility our patients need to manage their healthcare successfully,” says Witti.
As a Senior Agile Coach, Witti supports Northwell’s commitment to Agile methodology and principles such as prioritizing customer satisfaction; engaging non-IT&S staff early and often in the process; welcoming change and supporting IT&S team members during every step of their development.
Agile Transformation is a much larger endeavor than just changing how software gets built; rather, it involves a complete transformation of the entire organization, with the goal of creating a culture that empowers employees and encourages creativity and innovation.
That goal is one that Witti embraces whole-heartedly, as evidenced in her advice to people just starting their careers: “See if your role resonates with your life purpose and then let your purpose guide you on your career journey.”
Anthony Carvino, Senior Software Engineer
Finding a career that enables you to make a powerful difference in people’s lives has also been a driving force for Anthony Carvino, who was drawn to work at Northwell because it gave him the opportunity to build software and tools that directly improve the experience of medical professionals and their patients.
Anthony has been a core contributor to Nora, software that lets clinicians easily navigate a patient’s health records via their technical device, enabling them to access critical information within a matter of seconds—time that can make all the difference in patients’ lives.
Nora uses Natural Language Processing to answer questions instantly, providing clinicians with direct access to lab results, consult notes, imaging, medications, and more, which has been especially critical during the pandemic.
“Nora embodies everything that we want innovation at Northwell to be,” says Anthony. “It employs cutting-edge technology and architecture to build solutions intended to delight our users. ”This innovative technology exceeds traditional clinical software and improves speed while enhancing the clinician and patient experience.
Most recently, Anthony has been leading the architectural and development efforts for a major component of the next generation of Nora, and he is excited to be working on a project that will further improve the benefits of the software to all Northwell stakeholders.
Anthony is proud to be a part of the dynamic and engaging work environment at Northwell. He is glad that he put his passion for helping others into practice in his career, and he advises others to do the same: “Never underestimate the importance of doing impactful and rewarding work when looking to start your career.”
We’re glad that both Witti and Anthony found their meaningful career paths on Northwell’s technology team. Interested in joining us? Explore IT&S careers at Northwell today.
Career growth and development means different things to different people. For Jessica Jimenez and Tamaka Wallace, their nursing careers began along different paths but through tuition support and mentorship, they blossomed just the same and continue to grow at Northwell Health. Read below to learn more about these unique career journeys in nursing and imagine your own career path with us.
Jessica Jimenez, Clinical Professional Development Educator
Jessica Jimenez, clinical professional development educator for the emergency department at Long Island Jewish Valley Stream (LIJVS), started her nursing career at Northwell in 2013 as a student nurse extern. It didn’t take long for Jessica to envision what her career path could be. According to Jessica, Northwell is as much focused on expanding the services we provide to the community, as we are in expanding opportunities for our employees to learn and grow throughout their careers. “It’s one of the reasons I was attracted to the health system in the first place. I could tell that Northwell had big plans for the future and since joining, I have felt every bit a part of their vision.”
Jessica found tuition support in her strive for professional development when she enrolled in a nursing leadership and administration master’s program through a partnership between Long Island Jewish Medical Center (LIJMC) and Stony Brook University. She originally felt nervous when presented with this opportunity, but the encouragement from her mentors outmatched any trepidation she had about her own abilities. “Whenever I wondered whether I was ready for the next step, my leaders and mentors at Northwell would provide me with encouragement so I could move forward with zero doubt.”
Jessica found the road from nurse extern to clinical professional development educator paved by infinite support. Today, she is responsible for onboarding the new nursing staff at the LIJVS emergency department and runs their orientation and nurse fellowship program, where she teaches new graduate nurses starting out in their career. “My role involves many different responsibilities. Mainly, I aim to provide exceptional training through courses and simulations so that my peers feel as prepared as I did.”
Tameka Wallace, Director of Patient Care
Tameka Wallace, director of patient care for out-patient ambulatory surgery at the Schwartz Ambulatory Surgery Center at North Shore University Hospital (NSUH), joined Northwell as a teenager taking advantage of an internship program in the summer of 2000. For Tameka, the attraction of a career at Northwell started at home. Tameka’s mother was a clerical support associate at North Shore University Hospital (NSUH) at the time, so she became very familiar with the culture and knew that Northwell was where she wanted to be. “Everyone is respected and there is a palpable drive to promote diversity.” Not long after the internship, Tameka joined her mother in the nursing program at Farmingdale State College and together they graduated with their associate degrees in Nursing. Every step of the way, Tameka said she felt supported from the organization. From mentorship opportunities to tuition reimbursement, she had the support in continuing her education to obtain a master’s degree in Nursing, as well as a master’s degree in Business Administration.
Like Jessica, Tameka credits the relationships she has built with her peers and leaders for bolstering her confidence and opening the career path ahead of her beyond what she could have imagined. She attributes her achievements to both her own determination and the championing she received from her mentors. From attaining her associate’s degree, to her bachelor’s degree and then to a double master’s degree, she never felt alone in the adventure.
Since Tameka’s days as a support care associate, she has been passionate about patient care and has been able to grow in her position so that she can increase her impact on the patient community. “I love what I do every day. My duties include evaluating and directing all nursing employees, establishing goals for the nursing department, and creating and enforcing compliant healthcare policies.” Making a difference for the nursing staff and patients motivates Tameka to continue her growth and it explains a nomination she received for Magnet Nursing Leader of the Year at NSUH. An avid advocate for the special needs community, Tameka is also looking for opportunities to make strides in the healthcare of these patients and their families. She has her sights set on finding ways to incorporate more understanding and informed care in support of special needs patients.
Forge your own unique and passionate nursing journey at Northwell Health, discover a career well cared for here.
Reflecting on Black History Month and the impact on career journeys at Northwell.
As Black History Month comes to a close, we wanted to take an opportunity to partner with the Center for Equity of Care and sit down with three of our team members to reflect on the impact our African American/Caribbean Bridges BERGs (Business Employee Resource Group) has made on them, throughout their career journey at Northwell. Chid Iloabachie, MD, associate chairperson, Emergency Medicine at Long Island Jewish Valley Stream (LIJVS); Olushola Latus-Olaifa, program manager for Community and Population Health; and Myia Williams, PhD, research industrial and organizational psychologist, shared their experience and feelings on what the African American/Caribbean Bridges BERGs and Black History Month means to them.
The African American and Caribbean Bridges BERG’s theme for Black History Month this year was “Reigniting the Human Connection: The pathway to community health equity.” What does that theme mean to you?
Olushola: I believe this theme directly relates to the work being done in the Community and Population Health division and brings me back to something we learned during the height of the COVID-19 pandemic: that building, expanding, and maintaining our relationships as a health system (and a team) with community leaders in our region, directly impacts our ability to impact the areas we serve. “Reigniting the human connection” for our team has been establishing the Long Island Health Equity Task Force to collaborate with more than 100 diverse community and faith-based leaders, along with county and state representation to ensure equitable vaccine distribution, while creating a pathway to community health equity.
Dr. Iloabachie: Our relationship with one another is the most important driver of any equitable healthcare system. We should all be invested in the health of our community. This can look like a lot of things; from running a health system as large as Northwell, or simply picking up a piece of litter so that we can live in a cleaner environment. I invite anyone reading this to take time today to be inspired to take action that will positively impact the health of everyone around us.
Dr. Williams: To me, this theme means representation. In May of 2020, myself and Dr. Alyson Myers launched COVID-19 Conversations, a one-hour informational Facebook Live/Zoom program to provide Black and Brown communities with up-to-date information on COVID-19 and access to resources. Through this program we were able to deliver interactive discussions on topics ranging from health education on COVID-19 and mental health, to resources for unmet social needs. Access to culturally relevant community education resources and outreach is important to achieving community health equity.
Why do you think it is so important for Northwell to have Bridges BERGs, like the African American and Caribbean Bridges BERG?
Olushola: The African American and Caribbean BERG, as well as all our BERG’s, are essential to such a large organization like Northwell. Having a sense of community and commonality are one of the many reasons Northwell is a Fortune 100 Best Companies to Work For®. Through networking and the events hosted by the African American and Caribbean BERG, we are exposed to more opportunities within the system and even more chances to collaborate on similar goals and ideals.
Dr. Iloabachie: The African American and Caribbean Bridges BERGs fill me with hope. As a clinician, I spend most of my efforts stabilizing medical conditions and I’m seldom left with enough time to address their root causes. The African American and Caribbean BERGs create a space for us to do just that, collaborating with like-minded colleagues from every discipline and department at Northwell. It is said that there is strength in numbers; I see the truth of that adage whenever I consider the phenomenal work of the BERGs and the amazing Northwell employees that comprise them.
Dr. Williams: The BERGs provide employees with shared interests and backgrounds, as well as an opportunity to have their voice heard in a safe space, and opportunities for professional development. Northwell’s Bridges BERGS help with the diversity, equity, inclusion, and access (DEIA) strategy to foster an inclusive workplace, enhance employee experience, increase employee engagement, and promote cultural awareness – all of which contribute to Northwell Health being one of the top companies in healthcare for diversity.
Tell us about your career journey in healthcare and what impact has becoming a member of the BERGs made for you in your career here.
Olushola: I truly didn’t know I wanted to be a program manager until I worked on the Community Health team within the Community and Population Health division at Northwell. I am constantly inspired by the initiatives we work on, with a focus on supporting historically underserved communities within our region. Our goal is to always ensure we build and maintain relationships with community leaders from diverse backgrounds.
Our connection to the BERGs has enabled the Community and Population Health Division to ensure that our initiatives are reflective of the communities we serve. We often look to the BERGs and the BERG chairs to review and recommend diverse community members or leaders from every walk of life, to benefit from Northwell resources and services.
Dr. Iloabachie: I grew up in Queens so after I finished my residency in Maryland in 2016, I knew I wanted to come home to New York. A colleague of mine told me about Northwell Health and what an amazing organization it was, so I decided to apply. After I accepted the Attending Physician position at LIJVS, not only was I incredibly attracted to the community that the hospital supports, but I have now spent the past six years connecting to the surrounding community through our BERGs in more ways than I ever could have imagined. In 2020, I accepted the position of Associate Chairperson and have really felt that this location has truly become my home.
Dr. Williams: I knew I wanted to be an industrial/organizational psychologist right around when I left high school, but I did not know yet that I wanted it to be in health care. That realization came when I joined Northwell in 2016. I saw the impact of the work that we were doing to develop culturally tailored interventions for historically minoritized racial and ethnic minority groups, to provide individuals with access to care and change policies – that’s when I knew I wanted to be in healthcare. My experience throughout life and my career have shaped my research interests and the work that I do. Being in health care and in my role affords me the opportunity to explore my passions through my research, while making a difference for people who look, and sound like me.
Not only do I feel a stronger sense of community as a BERG member but I’ve also had the opportunity to meet amazing people with similar cultural backgrounds as myself that I would not otherwise meet. Being in the AA/AC BERGS had a positive ripple effect on my professional development. Since joining, I have been able to take part in numerous opportunities specifically for Black employees that I would not have otherwise known about and for more individuals to know about the work that I do as a researcher to help our community. Most recently because of my membership in AA/AC BERGS I was selected to participate in Northwell’s inaugural cohort for the McKinsey Black Management Accelerator Program. McKinsey’s Connected Leaders Academy provides organizations the opportunity to improve their talent pipeline and unlock their organization’s full potential.
Northwell continues to commit to valuing and reflecting on diversity in healthcare and aspires to promote the positive impact and achievements of the members of our organization. Learn more about Northwell’s commitment to diversity and inclusion here.
Bringing the importance of collaborative leadership from the Navy to Northwell Health
Meet Juli Schmidt, Northwell Health’s newest senior manager of Career Performance and Development. Juli comes to Northwell following a successful 21-year naval career that saw her achieve the rank of commander. Her goal in this new role is to help evolve the career experience for our team members across the organization, through the inclusion of leadership development, career advisement and mentorship programs.
Juli is part of the Career Performance and Development team in Human Resources that is responsible for advancing our performance management program, which includes individual development plans, succession planning, links to business goals, and competency assessments. She looks forward to applying the leadership skills she honed as a naval officer, to a new mission that directly impacts the lives and well-being of Northwell’s team members. Juli says, “My core values will continue to guide me to achieve the mission, and whether that’s in healthcare or commanding a warship – you have goals and you reach them through teamwork, trust and consistent communication.”
A Long Island native, Juli began her career in the Navy more than two decades ago and, after graduating from the United States Naval Academy, served as a Surface Warfare Officer and completed deployments in the Middle East, participating in Operations Iraqi Freedom and Enduring Freedom. Juli then transferred to the Navy’s Human Resources community, where she was able to apply her operational background to Navy-wide HR initiatives. She served as a senior human resources officer, specializing in strategic workforce planning, talent management, succession planning, and resource allocation.
Although Juli is new to Northwell, she is eager to join the VALOR BERG (Business Employee Resource Group) to reconnect with fellow veterans who share the same commitment to serving others. Those shared experiences are unique, and that connection allows the veteran community to collaborate and apply their skills to new ideas and initiatives at Northwell.
“Northwell is committed to creating an inclusive culture that supports your continued professional and personal growth,” says Juli. “As a veteran, you can apply your military experiences and skillsets to seamlessly integrate into Northwell’s culture and continue to excel post-military. An organization’s strength comes from its diverse workforce, and here in the greater NY/NJ metro area, Northwell Health represents diversity of thought, culture, beliefs, backgrounds, and experiences.”
CNO Corner: A Conversation with Tiffany Powell, Chief Nursing Officer at Long Island Jewish Forest Hills
Tiffany Powell, MSN, RN, NE-BC, and chief nursing officer (CNO) at Long Island Jewish Forest Hills (LIJFH), has experienced career growth and endless opportunities over nearly two decades at Northwell Health.
It all began in 2004 when Tiffany started at Northwell Health as a nurse extern. Passionate about learning, Tiffany sought every opportunity to gain experiences and grow her career. After completing the externship and achieving her Bachelor of Science in Nursing, Tiffany jumped at the chance to be part of the health system’s first-ever critical care fellowship in 2005.
During the next several years, Tiffany continued to gain experience working as a staff RN in telemetry and in a medical intensive care units (MICU). By 2014, she had transitioned to a leadership role as an assistant nurse manager, and was then promoted to nurse manager of a medical surgical unit in 2016. Her desire for exposure to more nursing specialties then brought her to North Shore University Hospital where she worked as a nurse manager on a palliative care unit and with a renal and liver transplant team.
All of her passion and experience took her career journey to Long Island Jewish Forest Hills (LIJFH) in 2019, as director of patient services responsible for the critical care, telemetry, and dialysis units and interventional radiology nursing practice. Now as chief nursing officer at LIJFH, Tiffany is looking to encourage and support others who strive for career growth and new opportunities.
Read our conversation with Tiffany below to learn what key advice she has for all nurses looking to develop their careers.
What attracted you to Northwell Health initially and is it still true today?
At the time I was looking for my first nursing job, I was offered two great positions at different healthcare providers and I chose Northwell Health. What attracted me to Northwell the most is their commitment to innovation.
I love working here, because at Northwell, your voice is heard and respected at all levels. Team members actively participate in the changes that take place in our organization, and they work in an environment that is exciting, never stagnant.
As a nursing executive, what would you say are the most important qualities a leader should have in order to positively engage their team in delivering exceptional patient care?
Throughout my career, I have always felt that the two most important qualities of any leader are authenticity and relatability. Strong, effective communication is also key but authentic leaders will naturally appeal to those around them, and develop a followership built on trust and respect. The foundation of a strong leader is their ability to build interpersonal connections with people, and to resonate with others you must be relatable.
We understand that you are passionate about encouraging personal well-being in the workplace. Can you share a few examples of how personal well-being is supported for team members at Long Island Jewish Forest Hills Hospital?
My team will tell you that my mantra is, “we must take care of ourselves before we can take care of our staff and patients.” I truly emulate this in all that I do because personal well-being is so important, and in the workplace, it starts at the top. At LIJFH, we have exercise classes in our memorial garden, and a meditation room where staff can go to relax. Sometimes it just takes small measures that result in big impacts. I have committed to starting all my nursing leadership meetings with a one-minute meditation for all the nurse leaders here and I have challenged my nurse managers to use this approach with their staff at their daily huddles and staff meetings.
What advice do you have for nurses who are looking to grow in their careers?
I recently heard someone ask, “What would the world be like if we were always working on ourselves or thinking of how we can help others.” For all nurses, my advice is simple, reflect after every day. What did I do well? What could I have done better? Always remember what motivates you, and act with humility. It is such a gift to be able to care for patients in their most vulnerable times.
For those looking to grow, networking is key. Meet new people and build relationships. Never burn any bridge. Get involved in hospital/organizational activities. Never stop being curious. Instead, always try to learn something new every day. And one especially helpful piece of advice that always works for me: once per year, set a professional goal that you can accomplish and when you do, it’s a feel-good moment, so celebrate it!
What would you say makes nursing at Long Island Jewish Forest Hills Hospital unique?
We are resilient, agile, and diverse. Our sense of community allows us to really get to know each other.
There is lots of positive energy pumping through the halls of LIJFH. Having achieved the American Nurses Credentialing Center’s (ANCC) Pathway to Excellence designation in 2021, we are now beginning our Magnet Journey.
Among our goals is our continued focus on shaping our shared governance model and promoting professional development for our nurses. And we are incredibly excited about the roll out of new technology at our facility such as the myNora system pilot – a technology to assist with the efficiency of Interdisciplinary Rounds (IDR) – as well as telemetry monitors and zebra devices (healthcare mobile computers). All initiatives meant to inspire learning and growth.
If you’re inspired by Tiffany’s incredible career, explore nursing careers with many avenues to grow your skills at Northwell Health.
Taking Imaging Skills in New Directions: Meet CT Technologist, Carmen Arana
Meet Carmen Arana, CT technologist at Northwell Health Reichert Family Imaging in Huntington, NY. During her career journey as an imaging specialist, Carmen has had some unique opportunities to expand her skills in different ways.
She studied Radiologic Technology at Westchester Community College before joining Northwell Health in 2014, and with Northwell’s tuition reimbursement assistance, Carmen continued her education to achieve a Bachelor of Science in 2021 from the CUNY School of Professional Studies.
As a CT technologist, Carmen operates a computed tomography machine to create detailed images of internal organs, bones, soft tissue, and blood vessels. She helps prepare patients for various exams and ensures that the radiologist has all of the clear information needed to make an informed diagnosis. Her responsibilities also include managing the patient flow and assisting the x-ray department, when needed.
Carmen knows her role as an imaging specialist at Northwell is meaningful. “I am able to provide a safe and complete diagnostic exam using state-of-the-art technology,” she says. “This encounter alone can have a huge impact on how a patient’s treatment progresses. I enjoy helping patients have the best experience possible and appreciate the thanks I am given in return.”
When a patient sees an imaging specialist, it is often at the start of addressing a health concern. A CT technologist like Carmen will guide a patient through what may feel like an intimidating examination. From collecting and entering health history to analyzing the number of scans required, a CT technologist aims to make the process as smooth as possible for every patient. Careful attention to detail results in reduced time under scanning equipment and more efficient outcomes.
When asked what makes working as a CT technologist at Northwell unique, Carmen says that it’s the different opportunities that team members are given to use and grow their skills. “I had a one-of-a-kind opportunity to work with The Nature Conservancy to scan samples of water from various marshes in our area. It was a project designed to help improve the quality of the water around Long Island. Having the ability to apply my knowledge in an area outside of my direct responsibilities gave me learning experiences I may not have otherwise been able to take advantage of.”
Carmen’s next step in expanding her knowledge is her intention to pursue a Master of Science in Health Informatics.
You too can discover a career well cared for with opportunities to expand in your role at Northwell Health. Apply to become an imaging specialist with us today.
La’Dreamer Lark, Patient Access Service Representative and Community Captain
Imagine seeing yourself and your daughter on the jumbotron screen at Madison Square Garden? That is what happened for La’Dreamer Lark this fall when she was invited to Essential Workers Night presented by Northwell Health and named this year’s “Community Captain” in honor of the nonprofit she and her daughter founded. It would be a memorable moment to say the least and in La’Dreamer Lark’s own words, “it was life changing.”
La’Dreamer Lark is a Northwell Health patient access service representative at Lenox Hill Hospital’s emergency department, assisting in the process of admitting patients in need of care. “In my role, I get to meet a lot of people where I can offer comfort and support to our patients because caring for others is a big part of who I am.” La’Dreamer is passionate about being active in her community–always in search of ways to help others both on the job and in her personal life. It’s a characteristic that she has passed down to her daughter, Dreamer “Daisy” Jones Lark and together, they founded the La’Dreamer and Daisy Helping Hands Foundation Inc., a non-profit organization that gives back to others.
Since 2018, La’Dreamer and her daughter have helped more than 5,000 children through their back-to-school fundraising events that provided each child with a free backpack filled with supplies including: notebooks, pencils, crayons, scissors, and more to help them kick off a successful school year. When asked why they wanted to give back in this way, La’Dreamer said, “We both love to meet people and help out where we can, and we saw a need in the community.” At these events they do more than just pass out backpacks, they also raffle off prizes to help fund the cause, provide food, and offer fun activities for the families who attend.
La’Dreamer says she and her daughter didn’t accomplish this on their own. They receive a lot of support from friends, family, and Northwell. “Northwell is a place that values employee interests, even when they take place outside of work. The organization and my coworkers donated both money and supplies to contribute to the success of our back-to-school events.”
Support for personal and professional achievements is a tenet that is held firm by the leadership team at Northwell and the organization is committed to giving back to our local communities. With so many programs and initiatives across the organization, Northwell is a place that encourages employees to pursue their interests and passions every day and offers an environment that fosters growth for all team members.
Looking for an organization that supports your personal and professional endeavors? Discover a career well cared for at Northwell Health today.
Growing His Career as an HR professional: Meet Shane Oommen
Working in human resources (HR) for a health care provider is a unique and rewarding career: you contribute to delivering care to our patients by caring for the employees who care for them. Our team members in HR help redefine healthcare in a way that supports efforts to increase employee and patient satisfaction.
“Human resources in health care is different from other industries because the patient and team member are at the center of every decision,” says Shane Oommen, associate executive director of HR at Long Island Jewish Valley Stream and Forest Hills Hospitals. “Everything we do begins and ends with the patient through our team members, and I feel empowered to make a difference.”
Shane has been with Northwell since 2008 and has had opportunities to grow within his role while making a difference every day to support our team members and the organization. Although he works in a non-clinical capacity at the hospital, he ensures patient care is a top priority. “Working in health care allows you to have an opportunity to build relationships with remarkable people who truly care,” he says.
“During the past 13 years I have been fortunate to work with both leaders and team members who have helped shape my career at Northwell,” Shane adds, noting that the guidance he has received helped him develop into a strategic HR business partner. “The culture at Northwell allows team members to think differently, gain new experiences, and grow your career.”
As associate executive director, Shane focuses on three key areas of HR: organizational development, human capital management, and relationship management. “As a HR professional, you need to be a people person,” he says, “and at Northwell we have a great team of HR professionals who understand our team member and candidates.”
How COVID-19 Shaped Shane and His Team
During COVID-19, Shane and his team worked tirelessly to ensure the HR organization was prepared to continue delivering the highest levels of service. “At the height of this pandemic we were all living our values and I knew that I could depend on my colleagues when we needed each other the most. Developing and executing plans and strategies to ensure our patients were cared for during and beyond this difficult time has been rewarding.”
When you join Northwell Health you are a part of a Fortune 100 Best Companies to Work For® as well as a community that creates change. “Working for an organization where I am supported and cared for is also an important part of my job,” Shane says. “I am humbled by that and proud to be part of this amazing HR team.”
Our Transitional Care Management Team Delivers Compassionate Patient Care—After A Hospital Stay
When you consider a career in health care, you’ll likely picture patients being treated by nurses and doctors at a hospital or doctor’s office. But what about the care provided afterward? At Northwell, ensuring a patient continues on the road to good health following discharge is just as important as treating them during their stay — and that’s when the Transitional Care Management (TCM) team steps in.
As a TCM senior program manager, Chris Choi knows that “it takes a multifaceted team, which even includes the patient and family, to help guide those in need to step ‘north’ along the path of wellness.” That passage north is charted with the careful teamwork of roles ranging from nurses and doctors to social workers and care management coordinators.
TCM teams follow up with patients after they leave the hospital to ensure they stay the course toward wellbeing and rejoin their communities. The work of TCM also impacts organizational goals such as reducing patient readmission, which is critical for a health system caring for more than 2 million people annually within 23 hospitals and nearly 800 outpatient sites. “I coordinate the implementation of organization-wide strategies designed to meet operational objectives,” says Chris, “as well as provide hospitals with data and analytics to support their process-improvement efforts.”
Chris began his Northwell career journey as an intern in 2017, and it was then that he realized the direct impact his work would have on patients. His internship project was to develop a self-management workbook for patients recovering from a cardiothoracic procedure. According to Chris, “At the end of my internship, I was able to visit the patient recovering at home. It was amazing to know I had made even a small impact on the life of this patient!”
From his days as an intern to his current role, Chris always loves working directly with the teams treating our patients. “Although I am not involved in direct clinical care, I love that I am still able to contribute toward the health care of thousands of patients though our transitional care programs.”
Throughout the growth of his Northwell career, Chris was encouraged by leadership to expand his knowledge of what it means to work in health care by receiving opportunities and resources to be creative. He believes the care the organization shows not only to patients but also to employees is just one part of what makes Northwell Health a Fortune 100 Best Companies to Work For®. Chris continues to see opportunities ahead of him, and he feels confident about forging ahead on his career path: “I know that in every position, within every portfolio of work, the organization will help me excel and guide me to always be patient-centered. My managers and leadership support me by the way they communicate, teach and lead by example.”
Chris recommends a career in health care –whether in clinical or non-clinical roles–to anyone who understands “it’s important to stay humble. We learn from both our own experiences and from our team members. It’s a process of constant discovery that offers ways to support patients.”
Redefine what you think it means to work in health care and discover a career well cared for at Northwell Health.
When You Think Westchester, Think Northwell Health
Westchester, known for outdoorsy fun and chic shopping hubs in the Hudson Valley, is also home to two award-winning hospitals, each recognized for the care they give and the positive work environment they provide Northwell Health employees: Phelps Hospital (Phelps) and Northern Westchester Hospital (NWH).
Located in Sleepy Hollow, N.Y., Phelps holds firm to a credence of going above and beyond medicine, taking into account not only an unwavering commitment to the community’s health, but also the well-being and support the staff needs to minister quality health care. “I would recommend Phelps to any nurse looking for change. You will be supported throughout every aspect of your career,” says Cecil Bonitto, registered nurse at Phelps Hospital. Phelps is proud to be listed by U.S. News and World Report as a High Performing Hospital and is honored for their numerous awards in cancer screening and care, among other highly coveted endorsements, none of which is made possible without the passionate workforce behind the services.
Northern Westchester Hospital (NWH), in Mount Kisco, N.Y., likewise praises its staff for two recent achievements: the designation of its Institute for Robotics and Minimally Invasive Surgery as a Center of Excellence in Robotic Surgery by the Surgical Review Corporation (SRC); and Magnet® recognition for nursing excellence for the third time. NWH’s commitment to improving the health of the people in the community is recognized by U.S. News and World Report with a ranking of #15 on its Best Regional Hospitals list. “I am surrounded by so many amazing individuals who give it their all, day in and day out,” says NWH emergency room nurse Samantha Miness. “It is truly remarkable to be among some of the best in providing care and comfort to our community.”
Both facilities continuously seek ways to create and promote a workplace that inspires the good work they’re known for. Never was this a more pressing need than during the height of the pandemic, when each hospital created a wellness garden as an oasis for employee reflection. These sanctuaries bring the vibe of nature and local community into the hospital setting while providing sources of nourishment for patients and employees. They also serve as a place for personal growth through opportunities to learn about horticulture. “It’s a great and friendly work environment,” says Natalia Avendano, a NHW patient care associate. “It feels like family, and there is always room for growth.”
These two highly regarded, state-of-the-art hospitals factor into Northwell Health’s recognition as a Fortune 100 Best Companies to Work For®. Northwell is also devoted to creating an environment that is open to all, where everyone feels like they belong, regardless of their background. In fact, Northwell welcomes the sharing of diverse ideas and voices, which sparks innovation in medicine and care. “I was encouraged to continue my education and I received financial assistance with the Nursing Promise Program offered by Phelps,” says Phelps registered nurse Karla Vallejo.
Both Phelps and NWH embody all that Northwell aims to be: pioneers in both medicine and employee experience. The hospitals strive to impact the quality of life of everyone in the community — whether they live, work or visit Westchester.
So when you think of quality healthcare in Westchester County, you should also think of Northwell Health.
Explore nursing opportunities and discover a career well cared for by taking a look at available Nursing and Nursing Support Roles at Phelps and NWH .
Celebrating Women in Medicine: Meet Dr. Chunyan Li, PhD (EE) and Dr. Christina Brennan, MD, MBA
The world of medical research — often a behind-the-scenes sector — houses some of the most brilliant minds: transformational thinkers who envision the bigger picture of improved health for all. At Northwell Health, where we champion diversity and inclusion across our workforce, we are proud of our many women scientists who are leading the way in research innovation.
In honor of Women in Medicine Month, we spoke with Chunyan Li, PhD (EE), and Christina Brennan, MD, MBA — two exceptional leaders at the Feinstein Institutes for Medical Research — about their experiences and their thoughts on encouraging women to pursue careers in science. The Feinstein Institutes is the home of research for Northwell Health. Teams of researchers work tirelessly to discover treatments and innovations that change the future of medicine not only for our patients but the world at large. Read below to learn about the incredible work of these two powerhouse women in medicine, and how innovations at Northwell are born out of a fervent belief that voices must be heard at every level and from every background.
What research have you been involved with at the Feinstein Institutes?
Chunyan Li: I helped develop an innovative laboratory research program focused on two major problems in clinical neurosurgery — traumatic brain injury (TBI) and subarachnoid hemorrhage (SAH) from ruptured brain aneurysms. We have found that stimulation of the nerve that provides sensation to most of the face and tongue, increases blood supply to the brain due to its connections with cerebral vessels.
Christina Brennan: As the vice president of clinical research, I oversee the clinical research program for all of Northwell, which includes supporting our 300-plus research coordinators and 400-plus clinical investigators. My days include facilitating clinical research trials and studies, and on the management side I act as an anchor for our teams of researchers, sustaining their growth and the growth of our clinical research program.
What first drew you to the field of clinical research?
Chunyan Li: I grew up in China and was fascinated by engineering and scientific research from a young age. During my graduate studies I met Raj K. Narayan, MD, chairman emeritus of neurosurgery at Northwell and was introduced to the many research opportunities relating to the brain. Dr. Narayan recruited me to Northwell. Our work in applying electrical engineering and computer science techniques to brain monitoring received a Department of Defense grant. Throughout my time at Northwell, my work has evolved to focus more on patients, which is an exciting and fulfilling direction.
Christina Brennan: I was inspired by the juncture between patients and science. In our work, patients have the opportunity to participate in clinical research and together we have the ability to advance medicine and help the patients of tomorrow.
Why would you recommend the Feinstein Institutes to others interested in careers in science, particularly women?
Chunyan Li: The Feinstein Institutes is a very special place for research — small enough to build relationships, large enough to make an impact. There are different ways to have an influence in science at the Feinstein Institutes and I particularly like the focus on clinical translational work. Working bench-to-bedside gives me the chance to interact with physicians. What we do is aimed at finding new and better treatments for conditions for which there are currently not enough answers.
Christina Brennan: A career at the Feinstein Institutes provides the chance to change the trajectory of medicine and science because the areas in which you can put your hands and mind to work seem endless. Now more than ever, the world has its eyes on clinical research. It’s an exciting time in the field.
How has your work been supported by the Feinstein Institutes and Northwell?
Chunyan Li: I work in a very supportive environment. I have been able to learn research techniques through unique experiences I did not have while in graduate school. Here, you never feel alone because we always have access to mentors who are selfless in the sharing of their ideas and encouragement. Additionally, as a female faculty member, my lab received support from the Advancing Women in Science and Medicine (AWSM) program, which has allowed us time to develop prospective treatment methods and obtain further funding from federal institutions.
Christina Brennan: Personally, I was able to pursue my MBA through Northwell’s support at Hofstra University. I continue training and getting educated through my work at the Feinstein Institutes and through the many organizations we partner with. I agree that a big aid in our ability to grow as women in medicine is the AWSM program initiated by our very own Dr. Betty Diamond, Director of the Institute of Molecular Medicine at the Feinstein Institutes. It gives me confidence to know that the advancement of career opportunities and career satisfaction for women are important missions here at the Feinstein Institutes and across Northwell Health.
How has Northwell and the Feinstein Institutes impacted both your personal and professional growth?
Chunyan Li: Research can feel like a competitive sport, but it’s reassuring to know that Northwell Health is a big proponent of supporting research through funding and programs. In my 11 years here, I have grown as a scientist and faculty member, and that is much in part because of the strong foundation holding us up at both the Feinstein Institutes and Northwell.
Christina Brennan: The health system has endorsed my participation in conferences, research boards, and other opportunities to present as a leader in clinical research. This has been both personally rewarding for me and has added to my professional development.
Why do you believe Northwell Health has been named a Fortune 100 Best Companies to Work For®?
Chunyan Li: There is no single answer to this question. For me, Northwell has provided great opportunities to develop myself as a researcher and to find better answers for difficult-to-treat diseases of the nervous system.
Christina Brennan: “Impossible to narrow it down to one reason. It’s the opportunities, the stability and the culture of trust.”
Chunyan Li, PhD (EE), lab director, Translational Brain Research Laboratory, Institute for Bioelectronic Medicine, the Feinstein Institutes for Medical Research and the Department of Neurosurgery Zucker School of Medicine at Hofstra/Northwel
Christina Brennan, MD, MBA, vice president, clinical research, Feinstein Institutes
A Career in Care Management at Northwell Means a Fulfilling Role with Endless Room for Growth
A career in health care is often pursued by people who are passionate about caring for others. Health care is a broad industry with so many touchpoints for improving the health of our communities, but some of those communities need extra help reaching their health goals. Northwell Health Solutions programs provide care coordination to those needing assistance with accessing medical care as well as mental health, substance abuse, social, and family support services.
Impacting community health requires a combination of compassionate employees dedicated to helping people and a health system committed to keeping the “care” in healthcare—and that’s the case with the Northwell Health Solutions team. “I love helping others,” says Jessica Torres, supervisor, HARP Care Management at New York Health Home. “Something like scheduling an appointment and advocating for your own health can seem simple, but it can be difficult for a lot of the patients we work with.” Fellow care management supervisor Alexis Bustillo adds, “The organization is constantly innovating to ensure that they deliver the best care possible.”
This commitment from a health system alone may be what some candidates expect when seeking a career in health care, but as Jessica and Alexis quickly learned, at Northwell you’ll also raise your career expectations. They both joined New York Health Home in 2018 and rapidly grew in their roles. “The reputation about Northwell is true,” says Alexis. “Its friendly work environment, the flexibility, and advancement opportunities are real.”
A positive workplace and knowing your career is well cared for fuels the success Alexis and Jessica have achieved, which includes working with their teams and the Medicaid community to get patients to their providers, assist them with housing and connect them with counseling support services. ““From the moment I interviewed with Northwell, I knew this is where I wanted to be. Knowing that I have been able to make patients’ lives more manageable is everything,” says Jessica.
When asked what makes Northwell a Fortune 100 Best Companies to Work For®, Jessica and Alexis couldn’t call-out just one reason. They noted the culture, the room for growth, the support from leadership, incredible benefits like tuition reimbursement, and the investment in training and developing all employees — regardless of role or title.
Both Alexis and Jessica believe that joining Northwell Health was one of the best decisions they’ve made and would recommend it to anyone seeking a meaningful career where real differences are made in the communities we live in.
Health and Wellness Isn’t Just about Our Patients: It’s about Our Team Members, Too
We spoke with Michael H. Goldberg, executive director at Long Island Jewish Medical Center (LIJMC), about his dedication to making wellness a top priority for employees at LIJMC and all of Northwell Health. Michael’s healthy initiatives have had a real impact throughout the health system — and with tens of thousands of followers on social media, Michael has inspired people far beyond the walls of LIJMC with his passion for healthy living at home and at work.
Michael has been with Northwell for more than two decades, beginning as an intern in 2000. “I was inspired by the executive leadership’s commitment to improving the lives of the people in the communities we serve,” he says. “I knew Northwell had values that aligned with my own — and was a place where I could help make a difference.” Throughout his tenure, Michael has committed to living Northwell’s core values, whether it’s helping other Northwell team members achieve their health goals or driving clinical and operational initiatives at LIJMC that ensure safe, efficient and innovative care to all patients.
Northwell expects collaboration and contribution from all employees, regardless of role, considering its CEO is known for saying things like “Ability is in everyone” and for noting that innovation is stifled when employees are expected to just do their jobs and aren’t encouraged to share new ideas. So it’s no surprise that Michael continually goes above and beyond his operational responsibilities to champion initiatives promoting employee self-care.
These initiatives include the new LIJMC fitness center available to hospital employees 24/7, healthier meal options at campus cafés thanks to menu changes made by Northwell’s very own Michelin-star chef Bruno Tison, and health challenges like the Northwell Heroes Challenge. The annual Heroes Challenge, a testament to Northwell’s “team of one” culture with hundreds of employee participants, is a fitness event to raise money for the Caregiver Support Fund, which provides resources to team members in need, such as programs and services related to emotional and psychological well-being, as well as financial support for essential and crisis services.
Michael still marvels at how far Northwell leaders go to improve patient and employee well-being. “Wellness goes beyond physical and nutritional health at Northwell,” Michael says. “There are many offerings for mental wellness, too. From transcendental meditation to acupuncture to our employee assistance program, the support available to all our team members is unparalleled.”
That level of support inspired Michael to run in the 2019 New York City Marathon and upon announcing his commitment to running as part of the Northwell Health team, the accolades, tips, support and donations to the caregiver support cause on his behalf started pouring in.
That’s what you can expect from colleagues at Northwell. What you’d soon learn, as Michael knows so well, is that your coworkers aren’t just colleagues — they’re family.
If you’re looking for a workplace that does things differently — through a mission to create an environment where you can build relationships, thrive in positivity and make a difference in the community — then we invite you to discover a career well cared for at NorthwellCareers.com.
Day in the Life: Respiratory Therapist at North Shore University Hospital
Meet Lian Shanhai, who started her Northwell career journey in 2020 as a respiratory therapist with a neonatal/pediatric specialty certification at North Shore University Hospital (NSUH). Within her first year at Northwell, Lian has learned to be a team player and develop skills that helps her grow as a Respiratory Therapist.
Her day-to-day routine varies but her current role includes performing respiratory care as prescribed by a provider for the diagnosis and treatment of respiratory illness in patients of all ages, from premature newborns to geriatric patients. Within her role she responds to all codes, Level I traumas, and rapid responses depending on her assignment for her shift.
First things first, Lian looks to see what her assignment is for the day once she arrives to work. Next, she prints out her patient list, which includes their ordered treatments. Then she reads the report from the previous shift and attends a huddle meeting, after which she goes to her units. This is where her team begins their rounds with the providers and develops a plan for the day, which can include examining patients’ airways and suctioning when necessary, performing ventilator checks, and providing additional treatments. “During the shift I also assist with intubations, transport patients on ventilatory support to procedures and attend high-risk deliveries in Katz Women’s Hospital at NSUH,” says Lian.
“My favorite thing about being a respiratory therapist is the connections I get to make with my patients and their families,” says Lian. “I treat every patient I come into contact with as if they were my own family and I’m able to provide relief for my patients.” Part of Lian’s role is to explain to family members how the ventilator works and how we are helping their loved ones. “It is very difficult to see a loved one intubated and on a ventilator but I get to provide peace of mind to their family members.”
EDITORS’ NOTE Since joining Northwell in 2008, Maxine Carrington has served in progressively responsible leadership roles and has successfully driven team member engagement and development at every layer of the health system. Most recently, she served as deputy chief human resources officer where she was responsible for the design and implementation of strategic initiatives related to the team member experience, career and performance development, change management, workforce diversity, equity and inclusion, corporate social responsibility and compensation. She previously held several regional and site HR roles. Prior to joining Northwell, Carrington was a manager and attorney with the New York City Mayor’s Office of Labor Relations. In addition to mentoring within and outside of the organization, she is an instructor with the Center for Learning & Innovation, Northwell’s corporate university, and serves as a co-sponsor of the organization’s business employee resource groups. She is also a trustee of the 1199 Pension Fund serving employees for the New York Region and serves on the board of The INN (Interfaith Nutrition Network), a not-forprofit organization that provides essential services to assist those challenged by hunger, homelessness, and poverty. Carrington holds a bachelor’s degree in political science and Africana studies and a master’s degree in educational administration and policy studies from the University at Albany in New York. She obtained her Juris Doctorate degree from New York Law School.
How has the role of the chief human resources officer evolved?
As companies and organizations have evolved over time with an emphasis on culture, people and technology, the landscape has become more competitive and there is an increased need to elevate efforts to attract and retain talent. We are committed to caring for our patients, but it starts with caring for our people and providing an atmosphere where they want to work and stay so that we can fulfill our mission. The human resources officer needs to be engaged in business strategy and not just have a seat at the table, but have a voice at the table. Northwell’s focus on caring for our people has been at the forefront this past year in responding to the COVID-19 pandemic. We increased our efforts to support the well-being of our 76,000 team members and we have seen the impact of those efforts in our increased employment engagement numbers and recent elevation from #93 to #19 on the Fortune 100 Best Companies to Work For® list. We are now working to make sure we sustain this momentum in caring for the well-being of our people.
You mentioned culture. How are you able to maintain culture with the size and scale of Northwell Heath?
The first priority is to define the culture and we do this by starting with our mission, behavioral commitments, and values. We refer to our values as the “trulys” – to be truly compassionate and truly innovative, for example – and this bonds the organization across our 76,000 team members. We have many locations and each has a local culture, but they are all connected by our Northwell mission and values. We work to ensure sustainment of our culture through our hiring, selection, recognition and compensation practices.
How critical is it for Northwell Health’s workforce to mirror the diversity of its patients and the communities it serves?
Our President and CEO, Michael Dowling, makes it very clear that this is of great importance and has his commitment. He recently discussed with me the need to more effectively surface diverse talent in the organization. We created a team within Northwell about a year and a half ago called Fair Employment Practices and in addition to a focus on immigration, they lead our workforce diversity, equity, and inclusion strategy. Many other teams also play a role – it is a comprehensive and integrated strategy. Key objectives include preventing bias in the hiring process, driving organizational commitment, and increasing the representation of underrepresented groups in leadership. Parallel to that focus is a major commitment to inclusion. While we can increase representation, if people don’t feel that they have a voice and that they belong, we will not be able to retain that talent. We have invested heavily in education with an inclusive leadership course, unconscious bias training and cultural competency education. We will be expanding our impact by providing equity, diversity and inclusion education for family members of our team members. We are also driving these efforts at our medical school and experiencing positive outcomes. There is a strong voice and commitment from our dean in partnership with faculty, students and a dedicated physician leader to attract and support our diverse student population.
You devote your time as an instructor at the Center for Learning and Innovation, Northwell’s corporate university. Will you discuss the mission and impact of the Center?
It was Michael Dowling’s vision many years ago to have our own university. The university is comprised of our Center for Learning and Innovation (CLI) and the Patient Safety Institute (PSI). PSI is about ensuring quality patient care and safety outcomes. CLI houses enrichment learning, leader preparation, development programs and more. Its offerings include emotional intelligence, coaching and conflict management. The Center provides an opportunity for our team members from all over the organization to connect, learn and grow together. We continue to evolve the work of the Center to ensure that its programs and offerings are relevant and supporting the organization’s needs.
Northwell Health was on the front lines of the pandemic and treated more COVID patients than any other health system. How proud are you to see the strength and resilience of your team members during this challenging and uncertain time?
Proud is an understatement. I would not work anywhere else. We have a saying at Northwell – “I am made for this.” We also have a new branding campaign called “Raise Health.” The work that we have done for years, especially around culture development and emergency management, enabled our people to be made for this and they demonstrated their character, selflessness, courage and resilience during this unprecedented time. It is a privilege and honor to raise the standard of health alongside them.
Northwell Health is committed to fostering a diverse and inclusive work environment where people from all backgrounds are accepted, celebrated and respected. Discover a career well cared for here.
Kimouy Williams on Delivering Passionate Care as a PCA
As a patient care associate (PCA) at Long Island Jewish Medical Center, Kimouy Williams spends each day with our patients putting all she has into helping make their time at Northwell Health a little more comfortable.
Even when her day consists of wearing multiple hats, Kimouy is eager to greet and attend to each patient, assisting them in getting up, bathed, dressed, and ensuring that they have all they need to be comfortable throughout the day. “I always make sure my clients have snacks and a clean bedside table. I know the effects that hunger can have on a patient’s mood and being attentive with cleanliness is an important part of being a successful PCA.”
A patient care associate is a fulfilling career that Kimouy truly cherishes. “My career at Northwell is something that I’m very proud of. I’m excited to continue my journey here and being given the opportunity to advance my education in nursing while working with incredibly dedicated healthcare professionals who are committed to providing the best care to every person who walks through our doors”, shared Kimouy when asked why she loves working at Northwell.
When Kimouy left Jamaica and came to the US almost five years ago, she knew she wanted to pursue her passion in caring for others like she did for her late grandmother, who taught her so much about hard work and perseverance. “These traits are very much a requirement for me to succeed in my role. Choosing a career at Northwell was an easy decision because they not only offer amazing benefits, they also support my dreams of furthering my career in healthcare.”
Join Kimouy and the incredible nursing support team in a career well cared for at Northwell. Apply today!
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Raise your career expectations on Staten Island – with more growth opportunities even closer to home
Did you know: the average person who commutes one hour to work (each way) spends approximately two years of their life sitting in traffic by the time they reach retirement? A shorter commute means greater work-life balance. At Northwell Health, we have numerous Staten Island ambulatory care locations, which means it’s even easier to choose a closer commute matched with a valuable and rewarding career—one with growth and opportunity.
To give you more insight, read below to hear from Northwell medical assistants and administrative support associates who shared their experience of what it is like to work at some of these Staten Island locations.
“Prior to working at Northwell, I had a very long commute which made my workdays feel longer,” says Caty Takemoto, lead patient account representative with Northwell Health Physician Partners — Cardiology in Dyker Heights. Caty is responsible for billing, collections, third-party reimbursements, computer data entry, and retrieval. “Coming from New Jersey, the commute to Staten Island is relatively easy for me now and I love listening to my favorite songs in my car as I make my way to work.”
Katie Burns, senior medical assistant for Cohen Children’s Northwell Health Physician Partners Pediatric Surgical Specialists in Staten Island, also appreciates working closer to home and describes her professional growth and development with Northwell as fulfilling and life changing. “I have grown professionally throughout my time here at Northwell by taking on new challenges whenever they arise. As a medical assistant, many of my scoliosis surgical and bracing patients are young adolescents. It’s here that I can reinforce positive body image and provide emotional support to help them feel more confident as they heal.”
Helen Ruiz is a practice lead administrative support coordinator at Staten Island University Hospital South, Cardiology Department. Her role encompasses making sure that the physician at her practice has everything he needs to provide the best experience and care for our patients. “Working at Northwell Health in Staten Island has been extremely rewarding for me. My day begins with an easy commute and continues at a job where I am constantly learning new things and meeting great people who are very dedicated to their work. There is an opportunity to grow here, and I am grateful to be a part of the Northwell Health family.”Helen not only coordinates clerical duties, but she also greets and directs visitors, answers phones, takes messages, schedules appointments, collects payments, and maintains inventory of all office supplies.
Learn more about Staten Island opportunities at our ambulatory care centers here.
Working as a Home Health Aide at Northwell Health, Where Compassion Meets a Rewarding Career
There is a trademark characteristic that ties our Northwell home health aides (HHA) together: a deeply ingrained passion in caring for others. Often inspired by personal experiences, home health aides step up to provide at-home care for patients who cannot care for themselves. In such an intimate setting, relationships are built with the patients and their families who rely on the compassion our HHAs always bring.
Jeanette Mazzilli, home health aide with Northwell Health, says that one of the factors behind her decision to become an HHA was her own desire for a compassionate aide to help out at home with her father a few years ago. “While caring for my dad when he was ill, I realized that being a home health aide was a great career path for me. I took the free training course with Northwell Health and now enjoy helping my patients get better.”
Fellow home health aide of 13 years Sandra Chin also touts her own family as her source for inspiration: “My aunt Daisy was an HHA and I watched her care for her patients like they were her own family. When she became ill herself, I stepped up to care for her and loved doing it so much that I turned it into a career.” Sandra joined Northwell in 2019 and has found it to be a company like no other, providing support and training every step of the way.
A career as a home health aide is multi-faceted. Never a dull moment as you coordinate patient care with a team of nurses. Each unique patient comes with their own care plan and needs, and Northwell provides the training to meet those needs and assist the patient on a path to better health. “The RN who taught the course was a great instructor who answered all of our questions. I learned about patient care, safety, HIPPA compliance, and received many other home care instructions that prepared me for my role,” Jeanette says. When asked about the training course, Sandra Chin added, “The course is three weeks long, but very informative, and one of the best things is that I met some wonderful people.”
A day in the life of a home health aide can involve going over the patient’s care plan with the patient and their family, taking note of the patient’s progress. Sometimes the patient’s care plan requires monitoring their intake of medication, preparing meals, taking patients for walks, and assisting them with daily tasks. It’s a gratifying career according to Sandra: “The fulfillment I feel at the end of every shift when someone says, ‘thank you for being here’, makes it all worthwhile.”
That rewarding feeling continues outside of the patients’ homes because our home health aides know that Northwell Health is full of opportunities to raise their career expectations. Jeanette views her HHA position as the start to a long-term career in healthcare. “I have plans to expand my career at Northwell Health. This position has enabled me to use my natural compassion and incorporate new skills learned on the job so that I can grow.” Sandra agrees, saying that benefits at Northwell Health like tuition reimbursement, free training, and leaders who mentor you along the way create, “an environment and atmosphere that fosters the growth and development of its employees’ both career-wise and personally.”
HHAs are hands on as they play point person between patients and nurses which makes this role one of the best in healthcare to have a direct impact in the community. Jeanette recalls one particular instant early on in her career that stays with her to this day: “My most memorable moment was when a family member told the nurse assigned to my patient that they were relieved to have me in their lives. One day, I had noticed that the patient’s blood pressure was low and he seemed disoriented so I contacted the RN for immediate medical assistance. The family was grateful for my ability to keep calm and keep the patient stable while medical services arrived.” Sandra likens the role to being “an anchor” for patients and families going through a challenging time. Whether she’s serving breakfast, arranging transportation, or joining her patient on medical appointments Sandra says, “It gives me a sense of satisfaction I wouldn’t give up for any other job.”
If you’re ready to raise your career expectations as a home health aide with Northwell Health, apply now. A career well cared for is waiting for you.
From Nursing Assistant to Public Relations, Angela Mandelos Grew Her Career in Unexpected Ways at Northwell Health
Northwell’s culture was a perfect environment for a curious 22-year-old starting her career as a nursing assistant at South Shore University Hospital (SSUH). That curiosity was fed by the encouragement Angela received from leaders and peers she worked with. Words of encouragement alone may seem like an incubator for growth but at Northwell, Angela also found support in learning opportunities provided by the Center for Learning and Innovation, having leaders who served as mentors, and benefits such as Northwell’s tuition reimbursement program.
That support made the decision to continue her education easy, attaining a bachelor’s degree followed by an MBA in Healthcare Management. Throughout this time, Angela was also given multiple opportunities by SSUH leadership to participate in various hospital committees which expanded her scope and knowledge of the health system.
The combination of her continued education, her desire to spread her wings, and Northwell’s workplace culture helped set new directions for Angela’s career journey in the organization. Angela embarked on a second phase in her career with the department of service excellence at SSUH. She became a certified patient advocate, led an award-winning team, and soon grew in her role again. First, she served as director of community relations and then as principal of public and media relations at SSUH, which is the role she holds today. “These positions expanded my knowledge of our community and the importance of preventive education,” Angela says.
Her experiences made her a thought leader in community engagement and communication, and Angela sees it as an opportunity to impact not only the workforce but the patients cared for at Northwell Health. Angela believes that her successes wouldn’t have been possible without a lot of teamwork, “I am grateful to have leaders and peers who support my ideas and offer continuous motivation; we support and respect each other.”
Angela’s Northwell career journey unexpectedly took her from nursing assistant to principal of public and media relations. When asked what inspired her to grow her career at Northwell, Angela explains, “My years as a nursing assistant provided me with firsthand knowledge of patients’ experiences, and the day-to-day efforts of frontline heroes. Those moments inspired me to keep pushing myself to be their voice and to help create an environment that brings smiles to all.”
One piece of advice that Angela has for both new and seasoned employees looking to grow their careers at Northwell: “Make every moment meaningful. Every moment is an opportunity to learn something new, make new connections, or to make a difference!”
Inspired by the Support from Northwell, Our Northwell Health Nurse Choir Aims to Inspire America
Seeing the Northwell Health Nurse Choir on America’s Got Talent reinforces what so many Northwell employees believe: Northwell is a place that is open to our endeavors be they personal or professional.
These nurses did not know each other prior to forming the choir but found it easy to make a connection through the power of music and a common passion for nursing at Northwell. Joining their voices from across the health system, the Northwell Health Nurse Choir aimed to inspire America – and they have!
“I still cannot believe that I am part of this experience and I have the honor of representing nurses on a national stage. I hope that the joy we show when performing is felt by healthcare providers and anyone else watching us. I hope that the hope we feel when singing can be hope for those watching too, and that everyone can feel our message: that we have survived a dark time together and we are moving into a hopeful next chapter,” says Winnie Mele, director of perioperative services at Plainview Hospital.
The decision to represent Northwell on the national stage was a chance they seized. They knew that the backing from Northwell would be there because of the organization’s commitment to uplifting their employees and the communities served.
Emanuel Remilus, registered nurse, Cohen Children’s Medical Center (CCMC), appreciates having the health system behind them citing, “Northwell provided a place where we could take precautions to be protected from COVID and practice together. That was the first time we met each other in person, and it was magic – our voices and personalities came together like we had known each other for years. We come from different towns, hospitals and backgrounds, which is great because it gives us diversity in our sound and an opportunity to learn from each other.”
Fellow choir member and registered nurse, Julieta Hernandez, who works at CCMC, adds, “If we hadn’t had a place to get together and practice singing together, I don’t know that we would have been so successful. Northwell also supported us by giving us time to practice and resources for choreography and vocals. It’s been a great experience because of this support!”
Northwell is a workplace where you don’t feel like you’re checking your personal life at the door in exchange for your professional life. It’s more like walking into your shift with extended family. With initiatives such as the BERGs (business employee resource groups) that bridge our external and internal communities, promoting growth and learning opportunities with a tuition reimbursement program, and the championing of employee interests, such as the nurse choir, an employee’s whole self is embraced into the organization.
That feeling of knowing that your interests are welcomed and supported is something that is sensed from the ground up. Fellow nurse choir member, Gaelle Clesca, pediatric nurse practitioner, Cohen Children’s Medical Center, affirms this: “This opportunity is evidence that Northwell supports its own.” You’ll even hear it often from our President and CEO Michael Dowling: “Our Northwell family pulls together to support one another.”
Be sure to catch our nurses during the live quarterfinal rounds of America’s Got Talent this August! AGT airs on Tuesdays at 8 p.m. eastern on NBC.
If you’re inspired by the passion that our Northwell Health Nurse Choir has for bringing joy to others, join our team of 18,000+ nurses and discover a career well cared for. Explore nursing opportunities here.
The Motivation to Grow in a Northwell Career: Meet Senior Medical Assistant Samara Robb
“I know my future at Northwell is bright.” That’s a common view shared by Samara Robb, senior medical assistant at Northwell Health Physician Partners Internal Medicine of Woodbury, Long Island, who sees endless career opportunities ahead of her.
Samara’s optimism is fueled by her experiences at Northwell, starting with the support she receives to tackle any challenge. “It feels good to know I can reach out to leadership for guidance in areas where I lack the knowledge,” she explains.
Feeling valued plays another important part. For example, Samara has seen her feedback for a pilot program — both pro and con — considered and implemented by leadership. The level of respect between leadership and her team has inspired her to become a leader herself, by returning to school for a bachelor’s degree in healthcare administration for leadership from Capella University. Northwell’s support extends to this effort as well: “Northwell’s tuition reimbursement program has been a great help,” Samara says. “It eases the financial burden.”
Samara embodies the Northwell core value of being Truly Ambitious as she pursues her dreams while taking care of patients, assisting physicians and training other medical assistants—highlighted by the relationships she builds with the patients she encounters. “Each day is another opportunity to put a smile on a patient’s face,” she says. “Whether it’s with a compliment or just a helping hand, it makes my day better knowing that I was able to help.”
That passion to help and support is integral to Northwell’s culture. Samara recalls a personal life challenge in which she had to miss work because of her grandfather’s passing. “Upon my return, my station was beautifully decorated with ‘I miss you’ and ‘We’re so happy you’re back’ messages,” she says. “It made me feel really appreciated and loved.”
Ask Samara for one (of many) reasons why she loves working at Northwell — and what makes Northwell a Fortune 100 Best Companies to Work For — and she’ll say, “Respect. Knowing you are respected by your employer motivates employees.”
At Northwell, all employees are encouraged to pursue what growth means to them. With benefits including tuition reimbursement, learning opportunities through Northwell’s Center for Learning and Innovation (CLI), and a positive Culture of C.A.R.E., the support for growth is everywhere.
It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.
Northwell Health reserves the right to amend all terms of employment.