How one day changed everything for career transitioning veteran Nancy Banks
It took one event, one meeting and one conversation to convince Nancy Banks that Northwell Health was the right place for her.
A while back, Nancy attended a veterans career fair. Though there were many employers present, she didn’t connect with any of them. That is, until she happened to pass the Northwell Health booth on her way out. There she met Lyndon Chichester, Northwell Health Veteran Program Specialist and fellow U.S. Air Force veteran. Nancy recalls, “We talked about Northwell and the benefits of working for an organization that cares deeply for their patients and their employees. He told me to go online, find three jobs that matched my qualifications and send him the information. I did and within a week I had an interview.”
Today Nancy is an Administrative Manager at Northwell Health ambulatory facility, Lenox Hill OBGYN. The job is varied, challenging and highly rewarding. “I feel like I am making a difference in the lives of our patients and those that work in the office with me,” says Nancy. “I work with an exceptional group of people that love what they do.”
Nancy’s military experience uniquely prepared her for her role with Northwell Health. “The Air Force taught me leadership, commitment, compassion and honor,” says Nancy. “I use each of these, every single day at Northwell.”
Nancy has no regrets about her decision to join Northwell Health. “Transitioning to a new position is one of the most unnerving things I have done, so I wanted to make sure that I picked the right company,” Nancy says. “After working with Lyndon, I knew Northwell would be an exceptional organization, because he was exceptional.” Nancy is living proof of the benefits of Northwell Health being a Military Friendly® Employer for five years in a row.
If you’d like to be part of an organization with an unyielding commitment to supporting veterans, take the first step at the Northwell Health Veteran Interview Day on November 9. Network and interview with hiring managers and executives, hear from keynote speaker Mark Solazzo, Northwell Health’s Executive Vice President and Chief Operating Officer, and much more.
Nancy would like to remind all those attending the Interview Day that, “the career opportunities at Northwell are endless. You are only limited by your determination and drive.”
Subscribe to our blogs
Stay up to date with stories you want to know more about right to your email inbox.
Meet the Sherlock Holmes of solving claim errors: Northwell Health’s Anthony McCallum
Give him a mystery.
Northwell Health’s own Anthony McCallum, CPC-I, CIRCC, CPC, CCS received the 2018 Omar Brito Life Achievement Award from the Roxbury Institute for Medical Management in recognition of his extraordinary personal and professional achievements. Here’s how he got here.
Anthony pursued coding over twenty years ago, starting with the CPC credential. He worked as a coder and coding consultant and then joined the Revenue Integrity Operations (RIO) team with Northwell Health in 2005 as an Outpatient Revenue Coding Specialist. “After a few years into my coding career and having worked for many years as a patient access representative, I was looking to return to a part-time position at Northwell,” Anthony said. “During the application process, the hiring manager picked up on my revenue cycle experience and felt I would be a good fit for RIO. From there I was interviewed, tested and ultimately offered the greatest opportunity of my life.”
While in RIO, he received three additional prestigious coding certifications, a B.S. degree in Health Care Management and an M.B.A. in Health Administration. “Northwell has provided a platform in which I have been able to advance. There is so much growth in this field and Northwell has provided an environment which encourages that growth. This has had a direct and positive impact on my career and job satisfaction.”
So what is the revenue cycle? According to Anthony, Revenue Cycle includes clinical and administrative functions which contribute to the capture, management, and collection of patient service revenue. RIO has the rare opportunity and skill of analyzing claims in their entirety and assuring that the medical record documentation supports every line item on that claim appropriately. The comprehensive analysis of claims and medical record documentation in conjunction with knowledge of charge capture processes allows RIO to identify the root causes of claim errors. Claim errors can be due to an array of issues; coding, charging, documentation, registration, and software application failures to name a few. RIO directs claims correction and works with the appropriate departments in an effort to mitigate future errors. Anthony feels like “in a sense, we are the Sherlock Holmes of solving claim error mysteries.”
Anthony is dedicated to providing continuous coding education with integrity and intelligence, and his contributions have also been recognized by the health information management community. “I was approached by Frank Chisena, the president of the Roxbury Institute for Medical Management; he explained that the award was given to prior students deemed to have excelled in the profession and he wanted to present me with the 2018 award due to my advancement in healthcare revenue cycle.”
Anthony’s greatest award is a rewarding career. “RIO is constantly seeking innovative ways to improve the organization’s bottom line is the most rewarding aspect of my job,” Anthony said. “It is particularly rewarding when RIO has identified additional revenue opportunities while mitigating claim errors and compliance concerns. It is gratifying to know that our work directly impacts the financial health of the organization, enabling Northwell to fulfill its mission.”
Find a career like Anthony’s at Northwell Health! Learn more about our open revenue cycle positions here.
Subscribe to our blogs
Stay up to date with stories you want to know more about right to your email inbox.
How I became Made for this™
Written by: Laura Wood, MSN, RN, AGNP-C, Palliative Care, Southside Hospital
While all the other girls in my high school were stressed preparing for their sweet 16, I was handling the stress of preparing for an admission to the hospital. To say living with chronic illness isn’t a struggle would be a lie, but you learn how to adapt when you have no other choice. It was around Thanksgiving in 2005 when I was diagnosed with Lupus (SLE) and Idiopathic Thrombocytopenia Purpura (ITP). Multiple admissions to and from Cohen Children’s Medical Center along with weekly home infusions would cause any 16-year-old to feel angry and hopeless.
The details of my hospital stay are hard to recall but until this day I have never forgotten how the nurses made me feel. The feeling of vulnerability as a patient is difficult to explain until you have personally experienced it. Lonesome, angry, and hopeless; all words to describe the vulnerability overwhelming my emotions.
During my time of despair, I had encountered a nurse who I will never forget. This nurse didn’t know it, but she had changed my life forever. Maybe it was the way she listened to me, made me feel like I wasn’t alone, gave me support, and hope. She made me laugh, made me forget I was sick, and made me remember that despite my situation, I was still a 16-year-old girl who deserved to have fun and celebrate my sweet 16 like every other girl at school.
There was one thing I knew for sure leaving that hospital: I wanted to make others feel how this nurse made me feel during the hardest time in my life. I wanted to be just like her; it was in this moment that I realized my calling: I’m a Nurse and nothing will hold me back.
Fast forward to 2 years later I started my first position at Northwell’s Plainview Hospital as a patient representative in the admitting and discharge office. I spent 4 years in this position while enrolled at Molloy College for my Bachelor’s Degree in Nursing. After graduation I continued to work at Plainview as a Registered Nurse for 7 years while simultaneously achieving my Masters Degree as an Adult and Geriatric Nurse Practitioner from Molloy College.
Today as I look back I’m proud to say I have come a long way since I was in that dark, anger filled, hopeless place from 14 years ago. My current role as a Nurse Practitioner is in Palliative Care and I have never felt so much fulfillment in my life.
Being diagnosed with multiple chronic illnesses, most of which are considered invisible disease, has forced me to push and work harder in order to achieve the same accomplishments as a healthy individual. I always remember back to when I was 16 and how vulnerable I felt – if I have the power to make just one person feel less vulnerable, advocate for them, decrease their pain, and increase their comfort then I have no other option but to continue my calling. Palliative Care is exactly where I belong because I am able to help those who are like myself. In each and every patient I see a reflection of my 16-year-old self staring back at me.
At the end of the day before I lay my head down to sleep I can say with full confidence that what I do with my life isn’t a job, but a calling. Jobs are made with tasks for people to complete, but callings are for people whose task is never complete. The experience of the care is ongoing and is carried with both the nurses and patient for the rest of their lives. Nursing is my calling. I was Made for this.
Are you Made for this like Laura? Explore Nurse Practitioner opportunities today!
Subscribe to our blogs
Stay up to date with stories you want to know more about right to your email inbox.
How veteran Floyd Harris transitioned into a civilian career at Northwell Health
For the fifth year in a row, Northwell Health has earned a Military Friendly® Employer designation! We’re celebrating by speaking to veterans like Floyd Harris to get their perspectives on working with us and the opportunities for veterans and reservists at Northwell Health.
Floyd is a Route Service Representative, a position where he plays an important part in providing customers with excellent service — and he knows that his work helps to make Northwell Health successful. His favorite part of this work is “providing our customers with the service they desire and the ability to build a rapport with everyone that I meet daily.” So, how did Floyd get this job he loves?
Floyd believes all the credit for his civilian career transition goes to his wife, Keri, of 16 years. A few months into her new job at Northwell Health, she would come home and share her love of her workplace culture. She thought Floyd could find a post-military career here that he’s Made for. So, she reached out to the Northwell Veteran Inclusion Specialist to see how they could help in the hiring process.
Floyd’s wife brought him to the right place. Floyd says, “After retiring from serving our country for 20 years in the Marine Corps, Northwell Health has definitely helped with my transition into civilian life. Thus far it has been a great place to work and it enables me to have a work-life balance.” He also credits his managers, supervisors, and trainers that have assisted him in efficiently getting his job done.
Floyd’s work at Northwell Health will only continue to grow. He emphasizes that “with the unlimited number of opportunities here at Northwell Health, I truly believe that I will have the opportunity to advance at a fast pace.” And he wants other veterans to find a civilian career where they can be Truly Ambitious outside of the military. Take it from Floyd, “Veterans should know that a career at Northwell Health will provide them with a multitude of opportunities. Their support for veterans shows each and every day with the number of military services they provide. There are veteran recruitment events held on a regular basis, as well as job fairs and other webinars that they provide for veterans to ensure that they make a smooth transition into a remarkable civilian career.”
Northwell Health is Made for giving our employees a place where we can all be Truly Ourselves. For veterans, that means giving them the support they need to use the skills and drive they gained in the military in a civilian career through various initiatives and programs. This emphasis on continually helping veterans has earned us a Top 10 ranking for Military Friendly Employers in Health & Pharmaceutical Services.
Veterans: join us and do incredible things. Learn more about our programs here: https://jobs.northwell.edu/veterans/
Subscribe to our blogs
Stay up to date with stories you want to know more about right to your email inbox.
The circle of service: How Northwell Health benefits veteran and reservist employees at home and on duty
When a member of our team goes on active duty, they shouldn’t take a pay cut. That’s why Northwell Health offers our military team members pay differential that makes up the difference between their military salary and their Northwell salary. It’s this kind of dedication to the military that has earned us a Military Friendly® Employer designation for the fifth year in a row. We spoke to former U.S. Navy hospital corpsman Davon Gass for an inside peek at what it’s like to be a veteran or reservist working at Northwell Health.
Davon is a Patient Care Activist (PCA) at Lenox Hill Hospital, a position that has the most direct contact with a patient during their stay and assists nurses, monitors vitals, and reinforces safety precautions among other things. It’s a position that Davon describes as “allowing you to practice empathy in a practical setting.” Empathy isn’t just Davon’s job to give to patients, it’s our job to extend empathy to Davon and his family.
In 2017, Davon was on active duty and was deployed. But he didn’t have to worry about losing his job at Northwell Health because of the benefits Northwell offers its eligible active and reservist Military team members. Since 2008, 37 employees have received more than $1.6 million through the health system’s supplemental pay benefit. Davon wants veterans to know that he “never had to worry about coming home jobless, I transitioned back into things and soon it was as if I never left.”
Northwell Health recognizes the sacrifices veterans and their families make and helps returning veterans reintegrate to civilian life. The benefits for veterans at Northwell Health are, in the words of Davon, extensive. “Northwell Health honors our military, and as a reservist they understand we have to leave for two weeks a year and one weekend a month. They are flexible and they work with you. This really helps out a lot, and there are benefits for education. It’s been great here and I have no regrets. You can, overall, expect a lot of support for veterans [at Northwell Health].”
We’re Made for giving our employees a place where we can be Truly Ourselves. We’re thankful for their service, and work hard to support them while they’re in active duty and after. Veterans and reservists: we can do incredible things when we work Truly Together.
Learn more about our programs for veterans and reservists here.
Subscribe to our blogs
Stay up to date with stories you want to know more about right to your email inbox.
Meet the 2018 President’s Awards Winners!
Nurse of the Year
Vivian Buccino, BSN, Charge Nurse, South Oaks Hospital
Vivian is committed to taking care of patients on the behavioral health unit at South Oaks Hospital, caring for the female adolescent population. She begins each shift rounding, ensuring her patients are treated with respect, regardless of their illness. While she provides clinical care, she also builds trust with her patients and demonstrates that she personally cares. Sometimes when patients have no visitors for lengths at a time Vivian will come in on her day off with cupcakes.
Vivian’s caring demeanor manifests itself in every interaction with patients and their families – exceeding what is expected to ensure everyone feels safe and secure. She is a role model for the girls on her unit, as well as her peers. Vivian always says that South Oaks Hospital is where she needs to be because her patients need her. It’s as simple as that.
Watch Vivian’s Made for this story.
Leader of the Year
Melonie Pernice, RT (R), MBA, Administrative Director, Radiology, Plainview Hospital
Many moments in Melonie’s life led her to her career in healthcare. From witnessing the tragic events of 9/11 to her service in the U.S. Army working in a Combat Action Support Hospital, Melonie knew helping others was her calling.
While serving our country Melonie was assisting a critically-injured soldier who had been hit by a bomb. She soothed the soldier during his last moments of life by holding his hand and talking. Devastated by the loss, she found a letter to his family in the pocket of his uniform, and made it her mission to personally ensure the soldier’s family received this letter.
During her nine-year military tenure and leadership experience, Melonie has served as a role model for her staff, developing a strong sense of admiration amongst her team members. Overseeing radiology and cardiology for Plainview and Syosset hospitals, her list of achievements is vast, and because of this, she directly contributes to the success of Northwell as a thriving environment. Her colleague shares, “From her time as a soldier stationed in Iraq to now, her spirit has remained constant, influential and inspiring. We are lucky to have her.”
Watch Melonie’s Made for this story.
Teamwork- Project Search, Southwest Region
Team lead: Anne Marie McDonough
Team members: Joy Barone, Jai Sada, Anthony Mantuano, Antoniette Arcamone, Laura Longo, Dir, Rory Bradley, Nora Goldberg, Ralph Grimaldi, Joann Compitello
Launched at Staten Island University Hospital, Project Search is an innovative national program used to diversify a hospital’s workforce while minimizing high turnover in entry level jobs. The transition training program is for students with intellectual and/or developmental disabilities who have completed academic requirements and would benefit from internships and employability skills education. The program’s steering committee identified entry level positions, performed job task analysis and created a recognizable presence for program participants. Ten applicants were selected, and classes began at Staten Island in September 2017. Led by special educators and a job coach, students attended daily classroom academic sessions and spent the remainder of their day with their mentor in their internship.
By the end of the year, students rotated through three non-paid internships that provided real-life work experience combined with training in employability and independent living skills. Staff became role models for the students, and the transition program has had far-reaching positive effects on attitudes about hiring people with disabilities and the range of jobs in which they can be successful. There is significant potential for rolling this program out within the entire organization.
Watch Project Search’s Made for this story!
Exceptional Patient Customer Experience
Urszula Monaco, Lobby Service Representative, Center for Advanced Medicine
Fighting cancer is frightening, stressful and challenging. Fortunately, patients at the Center for Advanced Medicine Department of Radiation Medicine have someone like Urszula on their side. As the department’s lobby service representative, Urszula is the first face patients see when they come to the department where they are welcomed with her warm greeting and smile. Seamlessly, Urszula maintains the patient flow, helping to keep patients informed and reassured if there are any delays. This is no easy task when you consider that she sees over 120 patients and their families daily.
Urszula literally wears out the tread of her shoes moving from waiting room to waiting room, all while attending to the needs of patients. In 2017, Urszula walked approximately 3,276,000 steps which translates to more than 1,400 miles. While that seems like a tremendous distance to travel, Urszula would gladly go twice as far it if meant that she could comfort another patient. If you ask her if she gets tired of walking so much, her response would be, “Not at all. I just need a new pair of shoes.”
In addition to supporting patients, Urszula helps the department by spearheading creative ideas for improvement. She was heavily involved in rolling out the “Gong Ceremony” to help patients celebrate the important milestone of finishing treatment. Urszula wants to make sure no patient no patient goes through their diagnosis alone.
Watch Urzula’s Made for this story!
Physician of the Year
Tarek Zetoune MD, Hospice Physician, Hospice Care Network
Dr. Zetoune holds a unique understanding of the true meaning of comprehensive care and is committed to delivering quality end of life care to both adult and pediatric patients. Driven by the belief that every day matters, he demonstrates his pledge to connectedness, awareness, respect and empathy to his patients, their families and his coworkers. His decision to work in end of life care was in part motivated by his belief that it is a facet of medicine that, as a society, we often choose to ignore. In his words, “When there is no longer an option for cure, there is even more work to be done.”
“Born in Syria, Dr. Zetoune is committed to working with refugees, as well as hospice patients. Following the end of his fellowship program, he traveled to Greece as a pediatric volunteer to help displaced refugees. “If you are in the presence of a man or woman who is talking about his or her loss, whether in a hospice setting or in a refugee camp, you don’t have to say anything. Just listen. Our presence with that patient is what is most important, not our words,” says Dr. Zetoune.”
Watch Dr. Zetoune’s Made for this story!
Subscribe to our blogs
Stay up to date with stories you want to know more about right to your email inbox.
Director Cindy Ryan and Project C.A.R.E. Bring Wellness to New Heights!
Director Cindy Ryan started at South Oaks Hospital 25 years ago, and says there has always been a focus and emphasis on wellness for its staff and the surrounding community. Now as part of Northwell Health, Cindy has found amazing opportunities for her team at South Oaks to bring Northwell Health’s dedication to wellness to the great outdoors through Project C.A.R.E. (Cooperative Activities Ropes Experience) and to South Oaks employees as a Wellness Liaison.
Since 1994, Project C.A.R.E. has been offering adventure-based workshops, facilitating groups to work, think, and learn together! These programs involve a variety of activities including group cooperative challenge problems, outdoor adventure low and high ropes course elements, and other physical elements. The level of participation is, at all times, up to the individual. “We refer to this as Challenge by Choice,’” Cindy explains. “Project C.A.R.E. offers a non-traditional experiential opportunity for participants to problem solve, learn to trust themselves and each other, understand strengths and weaknesses they possess within a group and how to succeed by working as a team.”
So how does Project C.A.R.E. do it? Let’s say a Northwell Health team is struggling with effective leadership or communication and is looking to schedule a program day at Project C.A.R.E. A Project C.A.R.E. team member begins the process by completing an assessment of their needs. Some questions we ask include – What is the familiarity amongst the participants with each other? Do they work directly together? What are the goals the client hopes to achieve? What are the strengths of the team? What are the opportunities for growth and development? The information we get from this assessment allows our C.A.R.E. team to create a customized experience. This experience includes selected initiatives/activities that foster opportunities for tools and strategies of effective teamwork to present themselves. The learning occurs through group briefings, metaphors and evaluative reflection to make concrete connections between the participants’ experience and the application to other aspects of their lives. “Aha” moments can present themselves for the individuals and the team as a whole.
The wellness initiatives don’t stop with Northwell Health employees. Project C.A.R.E. extends its outreach to other corporations, non-profit organizations, schools, youth programs, church groups, and camps. “Northwell Health’s mission is to enhance the health and wellness of the individuals within the communities we serve,” Cindy added. Northwell Health has made wellness a priority for the entire health system, and that emphasis starts at the top. “Whether it be the Virgin Pulse platform that we’re using to help staff establish a level of sustainability for wellness goals, to the connection and support from corporate wellness,” Cindy said. “I really do feel, especially recently, our current internal infrastructure has been very proactive and supportive of promoting opportunity for employees to work on their personal wellness. They are 100 percent behind those initiatives. I feel I have a significant amount of support from executive leadership.”
Though there’s tremendous institutional support, Cindy believes that it’s up to individuals to utilize the resources at their fingertips and contact their onsite liaison — each Northwell Health site has one — with their wellness needs. “There is great opportunity for someone coming into the system from a wellness perspective. The Northwell Health system makes a number of resources available whether you need to focus on wellness in spirituality, fitness, nutrition, and even finance. Northwell Health has afforded its employees many opportunities and resources to make effective change.”
Explore wellness at Northwell Health!
Subscribe to our blogs
Stay up to date with stories you want to know more about right to your email inbox.
A Commitment to Service: Kelly Mahaffy’s Story
A passionate commitment to her patients and team has followed registered nurse and Reservist Kelly Mahaffy throughout her career at Northwell Health that spans 30 years. It’s this passion for service that helped Kelly flourish in the OR, whether it be in a Northwell hospital or during her active duty.
Kelly’s career started in Manhasset Hospital as an OR nurse in 1988, following a successful clinical there in nursing school. Here she worked for 17 years on the evening shift, enjoying the diversity the evening shift brought and focusing primarily in neurology. Her desire for travel led her to California in 2005, where she later joined the Army Reserves.
When it came time to come home, Kelly returned to Northwell, accepting a position at Glen Cove Hospital in 2009. “At Glen Cove, we’re very proud of our hospital,” says Kelly, who is still an OR nurse there today, “We know when new surgeons come in, we have one chance to get it right and we do.” We’re proud to be able to have helped Kelly grow in her career with us while she continues to serve in the reserves.
From 2017 to 2018, Kelly worked with other reservists at Womack Army Medical Center in North Carolina. Here she was part of the active duty service, taking care of active duty soldiers. During her shifts, Kelly saw firsthand the sacrifices of those in the military and their families. Working with these soldiers continually inspired Kelly. “It reminds you to be grateful for the freedoms we enjoy daily,” she shares.
While at Womack Army Medical Center, Kelly noticed the inherent loyalty and teamwork of the soldiers with pride. “You have to look out for your soldiers,” says Kelly, “you have to look out for the people you serve with.” And she’s proud to see this value reflected in Northwell’s Truly Together employees as well, “The team really pulled together and took care of my job when I went away for a whole year. I knew when I came back, they’ll have kept things running smoothly.”
Veterans like Kelly and the soldiers they serviced have sacrificed so much to serve our country. At Northwell, we’re proud that Kelly chooses to continue this spirit of service with us as a nurse. “I’m proud to serve at Northwell,” says Kelly, “I am proud to have served in North Carolina, and I am proud to still be in the Army Reserves.”
And we’re proud to have been named a Military Friendly® Employer for three years in a row, supporting veterans like Kelly and providing veteran services throughout their time with us, such as pay differentials and flexible scheduling for reservists. We’re committed to our veterans, their career transition, and their growth.
Sign up to join our Veteran Talent Community.
Subscribe to our blogs
Stay up to date with stories you want to know more about right to your email inbox.
Life at Northwell According to Janet Schaetzle
Administrative Manager and Wellness Liaison Janet Schaetzle has been with Northwell Health for 12 years managing Northwell Health Physician Partners, Neurosurgery and Spine at Great Neck and Lynbrook. But don’t think she’s managing from afar as Janet’s on the floor with her staff and she doesn’t want to leave. In order to keep her staff in top shape, wellness is a major focus. For Janet, Northwell’s culture and wellness is connected to many aspects of her life — inside her office and outside in her community.
Inside the office, Janet’s staff members focus on wellness through healthy lunches and Zumba. Janet’s staff also participated in the Walk To Dublin. They embraced their love of competition and formed a team. “We monitored each other and we still do weekly step-offs and weekend rumbles. I’ve met people and made friends in other departments through the wellness challenges,” says Janet.
That emphasis on wellness and the impact of Northwell’s culture extends from her office doors out into her community. Janet is a part of the Northwell Life Facebook group that connects employees throughout Northwell Health. From Suffolk County, to Westchester, to New York City, employees are using social media to work together on community service projects in their spare time. For example, Janet’s office donates to Meals on Wheels with four other departments. In addition, the staff will take time on a weekend to serve families at the Ronald McDonald house and share a day creating a dinner for over 80 people every year for the past 3 years. “Northwell does so much with communities to raise money for brain aneurysms, breast cancer, and more problems that affect my patients. There’s a sense that you belong to an organization that really does care,” she adds.
Janet has personally benefited from Northwell Health’s focus on employee wellness. And that begins with leadership. “Northwell brings people in from the wellness department and the EAP works with us in dealing with stress, sleep, and staying energized,” says Janet. “The staff is so into it and I’ve joined a gym since this wellness program started.” That dedication to wellness includes providing resources to help employees grow professionally. “We have so many opportunities to advance. Through the Center for Learning Innovations (CLI), we can take classes, and Northwell Health will help pay for you to continue your education.” From Dealing with Stress Management to Emotional Intelligence for Leaders to Business Writing and Computer courses, Northwell Health provides employees with classes that help them advance and nurture their professional careers.
The emphasis of community has allowed Janet to see her staff at Northwell Health as family. Many of them have been working with her for 5-10 years, with one staff member who has been with her for 23! Now, Janet’s actual family has joined her Northwell Health family. Janet’s son Josef works for LIJ Hospital. “I am so proud of his contributions that he has given in only his first year with Northwell. At Northwell Health, you’re recognized for doing great things. There really is a culture of care here and shows that we are all Made for This.”
Subscribe to our blogs
Stay up to date with stories you want to know more about right to your email inbox.
What’s one way to shatter the glass ceiling? Ask Susan Browning.
Executive Director of Long Island Jewish (LIJ) Forest Hills, Susan Browning, hasn’t just cracked a glass ceiling in the healthcare industry, she’s shattered it. And she has the award to prove it: Susan was among eight leaders to receive the Glass Ceiling Award, which honors women who rose through the ranks in their respective industries. Though there are still plenty of glass ceilings that need breaking, these women have paved the way for many others! We talked to Susan about mentorship, one of her biggest career decisions, and what’s next for her at Northwell Health:
Tell us about your career journey at Northwell Health!
I joined Northwell Health eight months after the merge of what was then North Shore Health System and Long Island Jewish Medical Center. When I was recruited, I initially had responsibility for ambulatory care operations. However, due to the evolution of the health system, I moved into a role within system operations about a year and a half after joining. From that role, I transitioned back into hospital leadership positions, first at LIJ Forest Hills and then at Staten Island University Hospital. Subsequently, I provided administrative leadership within four of our clinical service lines. And, about three years ago, I was asked to return to LIJ Forest Hills as executive director.
What was it like to make the decision about healthcare administration vs. practicing medicine?
I always knew that I wanted a career in health care, and early on I thought that would be as a physician. However, during my undergraduate studies, I met several healthcare executives through various professional experiences. It was through those experiences that I reoriented my interests towards administration, where I was focused on the health of the community and development of services to meet community needs.
What does it take to earn a Glass Ceiling Award?
I view this award as a great recognition of Northwell Health’s focus on building services in the Queens community, which meet the needs of the community. This is an award that is reserved for individuals that have achieved professional recognition, but most importantly, community recognition for their leadership within the community.
Have you had any mentors along the way who made a big difference in your career?
Absolutely. The mentors that I have had (and continue to have), provide extraordinary support, guidance, and objective insights as my career has developed. Having strong, trusted mentors is one of the most important positive factors in one’s career development.
What should women know about working at Northwell Health?
Northwell Health is an extremely innovative health system, with visionary leadership. There is a focus on building diverse talent across the organization, as having diverse voices contribute to organizational decision-making enhances the sophistication of those decisions. The culture is very supportive.
What’s next for you in shaping careers for women in STEM?
I prefer to focus on shaping careers of any young professional interested in STEM, not solely women. There is a great opportunity for talented leaders, and it is up to my generation to mentor these leaders and prepare them for the evolving industry and opportunities that will present.
Are you Made for this?
Subscribe to our blogs
Stay up to date with stories you want to know more about right to your email inbox.
Photo: Lesly is the 2nd man from the left in the front with the trophy Written by: Lesly St. Louis I have been advocating for individuals with disabilities – a group of which I am a proud member – for most of my life. The biggest challenges we have to overcome are not the disabilities, but the stigma surrounding them. As an Inclusion Specialist at Northwell Health, I now facilitate employment opportunities for individuals with disabilities. My role provides me with the resources to replace fear with mutual understanding, allowing persons with disabilities to become productive members of society. My job is especially meaningful to me as I know how it feels to encounter barriers from employers. I was born with a congenital malformation called Spina Bifida, which is a defect of the spine and spinal cord. As a result, my primary way of mobilizing is by use of a wheelchair. But I haven’t let that stop me. Through the support and dedication of my parents, as a child, I began participating in adaptive sports designed specifically for individuals with disabilities just like me. I was embraced by the community and it was empowering. The athletes I met over the years guided me through challenges on and off the court. Because of this experience, I learned that I too had a responsibility to support other individuals with disabilities. I took on a leadership position in my wheelchair basketball team to inspire others to overcome and live better with their disabilities.Northwell Health became the biggest supporter of my wheelchair basketball team. Northwell Health became the biggest supporter of my wheelchair basketball team. I was fortunate to meet Chief People Officer Joe Moscola, who introduced me to the different employment opportunities Northwell offered.
Northwell Health’s Pathway to Inclusion
I will be working to communicate our inclusive workforce vision by connecting with schools, vocational services, and other public forums. Community outreach is key to ensuring people with disabilities are aware of the multiple employment opportunities that exist within Northwell Health. Educating everyone in our organization to work collaboratively on creating dynamic opportunities well suited to both the needs of the individual and those of the organization can result in a successful outcome. Connecting our recruiters and hiring managers to individuals with disabilities through specialized events such as workshops will also foster direct communication, furthering our shared goals of creating an inclusive workforce.
I personally know the difficulties that disabled individuals face when finding a job. I had countless conversations with prospective employers and found a few common themes: they would find multiple reasons why they could not hire this person, or if they were willing to give them an opportunity, why they were not able to promote them within the company. I know that I can play a vital role in helping other disabled individuals find a role here at Northwell Health and can honestly say that the organization is focused on this initiative. It is both my job and my vocation to improve the quality of life for persons with disabilities. My hope is that through creating opportunities for employment, we can work together to increase confidence within these individuals and inspire them to conquer more challenges and achieve even higher levels of success.
It is both my job and my vocation to improve the quality of life for persons with disabilities. My hope is that through creating opportunities for employment, we can work together to increase confidence within these individuals and inspire them to conquer more challenges and achieve even higher levels of success.
Subscribe to our blogs
Stay up to date with stories you want to know more about right to your email inbox.
When your military service continues, so does Northwell Health’s support
Reservists face unique challenges as they balance a civilian job with ongoing military obligations. Just ask Reservist and Core Laboratories Clerk Davesha Taylor. Her Reservist duties include regular training that often involves weekday assignments overlapping her work schedule. We’re honored to be able to help Davesha grow in her career with us while she continues to meet her military commitments.
“I owe a lot of thanks to the kind staff I work with,” says Davesha. “They are very considerate of me whenever I need to take time off for military training.”
We recognize that there’s more to helping our veterans than merely finding them a job. As a Military Friendly® Employer for three years in a row, we’re there to continue to support veterans throughout their time with us – such as offering flexible scheduling and pay differentials for reservists.
For Davesha, her role as a clerk with us is just the start. Her vision and passion is to attend medical school to become a Forensic Pathologist, and we’ll be there to help her make this dream a reality.
“Thanks to Northwell Health, my transition from the military has been smooth and easy,” Davesha acknowledges.
Veterans like Davesha Taylor have sacrificed so much in the service of our country. At Northwell Health, we’re proud that they choose to continue their life of service with us.
If you’d like to learn more about our commitment to your career transition and growth, please visit: NorthwellCareers.com/Veterans.
Subscribe to our blogs
Stay up to date with stories you want to know more about right to your email inbox.
Subscribe to our blogs
Stay up to date with stories you want to know more about right to your email inbox.
Giving to others is what our nurses are made for.
In the wake of the devastation that Hurricane Harvey inflicted upon the Houston area, the need for medical care rose to crisis levels for those impacted by the flooding and who rely on their healthcare providers to manage existing chronic conditions. In response, Northwell Health connected with its counterparts at the Houston–based MD Anderson Cancer Center to offer assistance to match the hospital‘s specific needs. Within 24 hours after requesting help from its clinicians, Northwell enrolled more than 600 employees interested in volunteering. Here is one of our volunteer’s stories.
Written by: Angela Daly
As nurses and healthcare workers, we are there for people at times when they are most vulnerable; we step up when we are needed without a moment of hesitation. I was in nursing school when Hurricane Sandy destroyed my hometown of the Rockaway’s in Queens in 2012. Thanks to the kindness and amazing gestures of so many who stepped up when we needed them the most, my neighborhood made a strong comeback, allowing me to graduate on-time and start my dream job as a float nurse for Northwell Health.
When I heard that Houston, Texas was expecting to be heavily impacted by Hurricane Harvey, I immediately stepped up to volunteer. The week that I spent in Houston was an amazing experience that allowed me to give back to the world the same gestures that were once given to me in a time of crisis. I was able to use my talents and training as a Northwell Health Nurse in a way which was valued and so appreciated by so many. I was so proud to be a part of Northwell’s nursing team during that week in Texas as I relieved the nurses and allowed them to get home to their families and to begin the recovery process. It was one of the most rewarding experiences I’ve ever had as a nurse, and the finest example of how Northwell Nurses and I are Made For This!
Subscribe to our blogs
Stay up to date with stories you want to know more about right to your email inbox.
Subscribe to our blogs
Stay up to date with stories you want to know more about right to your email inbox.
From EMT to Director of Patient Care Services
Meet Madalyn Frank-Cooper, Director of Patient Care Services at Long Island Jewish Forest Hills. We sat down with her to talk about her career progression and to simply understand why she loves her job. Here is what she has to say.
Why did you fall in love with Emergency Services?
I first fell in love with EMS when I was working as a medical assistant many years ago. One day, while I was working, we called for an emergent transfer for a patient to the hospital. I was in awe of the EMT’s professionalism, their quick and thorough assessment skills, and the transfer of the patient to the hospital setting. I next joined EMS, and a short time later enrolled in nursing school to further my education and become an RN. I began my career at Lenox Hill Hospital in the ED. I was fascinated by the coordinated, quick decision making of the inter-professional team in this fast paced environment. I was a clinical nurse for approximately 5 years and was afforded the opportunity to become a clinical liaison, and next found my path in leadership.
What is your role as Director of Patient Care Services?
My role as Director of Patient Care Services is to ensure the best possible care to our patients and to provide our employees with the knowledge and support to do so. This includes promoting an exceptional patient experience, employee engagement, quality outcomes, and a safe environment. I feel this role is important because enables and promotes avenues for advocacy for patients, families, and staff.
How do you continue to push your employees to provide top quality of care for our patients?
Nursing is dynamic and can drive change. Placing the patient at the forefront, eliciting feedback from the front line, and explaining the reasons why assist to drive quality of care. Structures we have in place to examine our quality of care include Collaborative Care Councils, Committee work, and focus groups. These structures promote shared governance and provide insight for the care we are delivering.
What projects are you currently working on?
We have the Nurse Activated Stroke Code Project, where using specific criteria, the nurses are empowered to activate the Stroke Code at the patient point of entry. This has shown to be successful in decreasing our door to doctor, and door to imaging time. Early recognition and treatment yield better patient outcomes, increasing the likelihood of a full recovery. Next, we are looking to expand this concept to patients with sepsis and initiate a Nurse Activated Code Sepsis, with the goal of improved outcomes.
Explore our clinical opportunities.
Subscribe to our blogs
Stay up to date with stories you want to know more about right to your email inbox.
Subscribe to our blogs
Stay up to date with stories you want to know more about right to your email inbox.
My Radiology career at Northwell Health
Written by: Jennifer Lillibridge
Initially, it never occurred to me to consider Tech School. I was going to school to become an accountant and during that time I worked in a small radiology facility. I worked with John, the director of an Ultrasound program. My desk faced the wall and our desks were caddy corner. One day, John approached me and said, “Consider Ultrasound school and forget accounting”. In so many words, I told him to leave me alone. He responded, “OK, sit in the corner for the rest of your life”. I will never forget how I felt in that moment. I started to pay more attention to the Tech’s and each modality. Ultrasound interested me because there is an art to it; the probe is your camera. I was hooked and I knew I wanted to pursue a career in Ultrasound.
I began my career at Huntington Hospital in 2008. I worked with esteemed Radiologist Dr. Wank and he recruited me to go to Great South Bay Imaging in late 2010 when the practice wasn’t even open yet (I literally wore a hard hat while I interviewed with Bill Brostek). It may sound cliché, but I do believe that everything happens for a reason. Just like with John, Bill saw something in me that day. He hired me as a staff Technologist and then I was promoted to Ultrasound Supervisor and not long after that, I was promoted to Practice Manager of the facility. Over the course of 7 years, I have seen many changes and growth within our facility. From the earliest moments of my career, the team that I have worked with has solidified the reasons I was drawn to this field in the first place. Technologists graduate with a foundation of knowledge in patient care. It is not until this knowledge is put into practice that a Technologist begins to realize that patient care is the most important part of our job. Even though a majority of my day is no longer spent scanning patients, patient care remains my utmost priority.
I often look ahead to the future. Just as I have evolved and grown within my career, the field of radiology will continue to evolve and grow. Northwell Health continuously provides opportunities that break down barriers so that there are no limitations to the level of success we can all achieve. This fosters an environment in which patients can be part of a health system that is a step above the rest. Northwell Health has afforded me opportunities in my career that I never deemed possible, especially when I look back at myself sitting in the corner all of those years ago.
Many people have not only believed in me but instilled a drive that I didn’t know existed within myself. The moment I wake up each morning, I have a mantra I often repeat – I am part of something greater and I am going to make a difference today. I often reiterate this mantra to my team so that we don’t lose sight of our common goal. Simply put, we all entered this field to help people. Patient care is our #1 priority. No matter what an individual’s role is within the health system, that mantra, along with prioritizing patient care, will only enhance the overall success of our Health System. I wear my Northwell Health hat proudly each and every day.
Explore our opportunities today.
Subscribe to our blogs
Stay up to date with stories you want to know more about right to your email inbox.
Subscribe to our blogs
Stay up to date with stories you want to know more about right to your email inbox.
Contact us
© 2018 - Northwell Health
Click here to view the “EEO is the law” poster
© 2018 - Northwell Health
Click here to view the “EEO is the law” poster
It is the policy of Northwell Health to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, alienage or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, generic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, or other characteristics protected by applicable law. Northwell Health leaders, including the CEO, are committed to the principles of Equal Employment Opportunity and Affirmative Action.
