Why I chose Northwell Health 27 years ago, and continue to choose it today – a Q&A with Jill Donnelly, Nurse Manager at Huntington Hospital
Q: How long have you been working here?
A: I have been a Registered Nurse with Northwell Health since February 13, 1989. I started working at Long Island Jewish Medical Center (LIJ) and transferred to Huntington Hospital June 17, 2013.
Q: What positions have you had since being in the health system?
A: When I started at LIJ I worked as a Labor and Delivery RN. I stayed in that position for 12 years and in December of 2000 I worked as a Pain Management Nurse within the anesthesia department on labor and delivery for the labor patients. In January 2012, I changed positions to Quality Management at LIJ and I was responsible for core measures and also supported the quality measures within the anesthesia department. In June of 2013 I transferred to Huntington Hospital as a Quality Coordinator and at that time was supporting the OB/GYN/PEDS and Anesthesia departments in their quality program.
Q: Has Northwell Health provided you with any career growth opportunities?
A: When I transferred from pain management to quality at LIJ, I had the opportunity to attend Beginnings. This was extremely inspiring to me because our President and CEO, Michael Dowling, gave a presentation and asked each of us in the room where we would like to be in 5 years, or even 10, and inspired me to return to school for my Master’s degree in nursing administration. At this time I have only 2 more classes before I complete my Master’s degree and this has allowed me to climb the ladder with my career here at Huntington Hospital. In February, I was chosen to become the Manager of the Nursery/Special Care Nursery and in September I became the Nurse Manager of the maternity unit as well. This has been a wonderful experience to grow my career. I have been involved in many leadership classes at the eastern region level and also at the system level at the Institute for Nursing and at the Center for Learning and Innovation. I was also able to attend graduate school because the health system pays, encourages and is supportive of nursing higher education. I am grateful for the opportunities the health system offers and I would not have been able to attend the program if their support was not available to me.
Q: What do you love most about working in nursing at Northwell Health?
A: I love all the opportunities available to nurses that allow us to continue to be a lifelong learners. I am proud to work for the largest private employer in New York State, and when people ask where I work I proudly say Northwell Health at Huntington Hospital. So many of things I previously stated are the reasons I LOVE working for the system. I have worked here since I am 22 years old, going through many milestones in my life, and I have always felt that this organization is supportive of their nurses and honored home/work life balance. Not only am I proud to be a nurse in the system, but I have encouraged all new nurses that I meet to apply and work in a Northwell hospital. I am extremely passionate about having people come to one of our hospitals that I even encouraged my daughter, who was actually born at LIJ, to seek employment and she now works in labor and delivery at LIJ. I am truly grateful for the opportunities Northwell has provided for me over all these years, and am excited to see what the years to come have in store for me.
Picture: This group photo shows Jill (From left to right, she is the 5th woman in the back row) and some of the nurses in her unit.
Explore our unlimited career possibilities at Huntington Hospital.
Navigating your engineering career at Northwell Health
Hear from Kory Stimpfl, Assistant Director of Engineering and Plant Operations, and Roger Arnott, Director of Engineering and Maintenance, about why they chose Northwell Health as the place to grow their engineering career.
Why did you choose to pursue an engineering career at Northwell Health.
KS:Huntington Hospital, and through them Northwell Health, has been a staple of the community for my entire life. I was born at Huntington Hospital, so I am grateful for the chance to work here and help make it even better. I have had many family and friends that have been helped right here, and now I have the chance to use my engineering skills to help other peoples family and friends.
RA: I personally chose to come to Northwell Health because I wanted to work in a field where I could use my skills and abilities to help people.
Tell me a little bit about your background? Were you always in health care – if you weren’t, why did you decide to get into the field?
KS: I graduated college from SUNY Maritime College in the spring of 2015 with a Bachelor’s degree in electrical engineering and a Coast Guard Marine Engineering License. Using this license I got a job as a civilian contractor with the US Navy. In this job I was on a team that took care of the engine room of one of the navy’s civilian ships. I worked for them for almost a year, during which time I was traveling all over the country and the world. I realized that I wanted something that was more stationary but also wanted to see how my engineering was benefiting people, because in my old job there was a much greater divide between myself and the “customer”. When I started looking for jobs, Huntington Hospital immediately stuck out because it would allow me the best of both worlds. As the Assistant director of Engineering I can use my engineering talents to help the hospital not only with the day to day facility operations, but also with the improvements to it going forward. Every day I know that the work that I am doing in the health care field will help save people’s lives, or at least help the medical staff save people’s lives.
RA: My career started in the Marine Industry after graduating from The U.S. Merchant Marine Academy.
After working as a Marine Engineer for almost 30 years, including operations in Desert Storm, Iraqi Freedom and Enduring Freedom and much international travel, it was time for a change. My new path took me to Brooklyn, New York for the next five years and a large 46 high story building housing complex with a centralized power plant. An engineering opportunity then arose to come to Northwell Health Huntington Hospital. I had grown up in Huntington, NY and the opportunity to work and help people at the very hospital I was born in was extremely appealing to me. This was my first endeavor into the Healthcare Industry.
What career growth opportunities does Northwell provide for you and all engineering professionals?
KS: Northwell health is a large healthcare system, and is always growing. As with any system this large, it begins to take on a lot of its own engineering and facility work. As an engineer within the system, there are opportunities to grow within the individual hospitals and into the Physical Assets department and beyond. As a young engineer, there is incredible room for growth within the system.
RA: I believe Northwell Health offers growth opportunities for engineering professionals in different ways. The many engineering responsibilities at a hospital afford engineers the opportunity to hone their skills and expertise in many different disciplines. In addition, Northwell Health is a large and ever growing organization. This allows one many opportunities for future career advancements.
Why would you encourage other engineers to work for our health system?
KS: Working in this health system allows you to have a direct impact on helping people. The sense of purpose here is incredible, all it takes is a walk around the hospital to see all the amazing things that are possible because of the work that our department does every day.
RA:If you are a person who desires work that is personally rewarding and professionally challenging, then Healthcare industry is a good field for you. Northwell Health is a great system because it believes in and fosters a culture where everyone is a caregiver to its patients. You truly feel you are part of a coordinated team supplying patient care.
What new initiatives/ projects have you worked on?
KS: Since July I have been involved multiple projects including the commissioning of two new emergency diesels and testing of their associated transfer switches. I have participated directly in the patient’s environment through Environment of Care rounds and through mock Joint Commission inspections. I have also been involved in the planning of the installation of three new boilers and two new air cooled HVAC chillers. As these projects complete there are always new ideas and projects around the corner that need some input from our department. This ensures that the job will always be exciting.
RA: Since my start a few months back I have been involved in numerous projects of varying sizes. Although it was started before my tenure I have been working to finalize and commission our new Emergency Department addition and its associated 3 MW of emergency diesel power system. I have also been working on the design and construction for three Main boiler installations totaling 650hp, and a chiller relocation and replacement project for 800 tons of air cooled chillers. Both of these projects being simply the first phase of a two phase projects. Additionally, we are also doing work for a new Hyperbaric unit requiring the installation of an additional Oxygen tank and pad, re-powering from 208 VAC to 480VAC, installation of new lab testing equipment, installation of new nuclear medicine equipment , replacement of an Underground fuel oil tank and new air handling equipment. This is all happening coincidentally with multiple departmental re-locations and renovations as well as the day to day repairs and maintenance of the hospital. It is a busy pace covering many Engineering disciplines but is extremely rewarding.
Interested in joining our team of engineers? Explore our unlimited career possibilities today.
Meet our Vice President of our Orthopaedic and Rehabilitation Service Lines, Nina DePaola
Why did you become a physical therapist?
I knew from personal experiences at a young age that I wanted to go into healthcare related to improving ones quality of life. In order to pursue this I spent time volunteering in high school and I observed physical therapy which inspired me. My goal at the time was to help those with cancer and improve their day to day function and strength during treatment and recovery. Through my physical therapy education and training I became interested in working with a variety of those in need-including those with sports, cardiac, neurological, amputees, and orthopaedic conditions. Most importantly a physical therapist has the ability to motivate and teach an individual to become more independent and enjoy each day.
How long have you worked for Northwell health?
I will be celebrating my 30 year anniversary in 2017.
Can you talk about your career profession within the health system?
I began as a staff physical therapist at NSUH Manhasset. I then pursued my masters in administration, with the intent to go into a physical therapy private practice. About 5 years later I was offered an opportunity to start a small outpatient orthopaedic physical therapy program for the hospital. This small program has grown over the years to many sites and is called STARS (Sports Therapy and Rehabilitation Services). The STARS team continues to this day and celebrates exceptional service, engagement and care for many types of patients in need of physical and occupational therapy. I was asked approximately 15 years ago to oversee the Rehabilitation Service Line for our growing health system, and shortly after that I was asked to oversee the Orthopaedic Physician Service Line. Now our two service line teams have grown many programs, centers, facilities and offices in many markets throughout the region.
What do you like most of the administrative role of rehabilitation?
Once I became a physical therapist I started developing programs and I really enjoyed initiatives that resulted in impacting many more than just the 10 patients a day that I was treating. It is also very rewarding to help those with a passion for what they love to do create better patient care. That motivated me to grow and I was asked to do this more formally – thus starting my career ladder into administration. My most proud achievement to date has been to celebrate the successes of others and the accomplishments of many individuals who have helped create better ways to offer care to those in need. On the business end a particular goal is to volume build. Areas of our teams include marketing, community outreach, meeting with societies, care organizations and advocacy groups in order to meet their needs, building new service communities and promoting a personal touch to everyone and everything we encounter in corporate healthcare. In corporate healthcare, it has been helpful to be a voice as a physical therapist- to represent the profession and yet align strategically with the health systems mission.
What kind of experience and settings are available to therapists within Northwell Health?
Within Northwell there is just about every variety of therapy and rehabilitation. We have hospital based therapy, skilled nursing- short and long term care therapy, acute inpatient rehabilitation, outpatient therapy and homecare. We treat all ages from pediatrics to geriatrics and have just about every specialty program from sports and spine care to joint replacements, neuro rehab, brain injury and lymphedema care. Part time and full time positions which offer flexible hours are available in many of our settings that help promote a work- life balance.
Why is Northwell Health special?
Northwell health is the largest employer for physical therapists in our region. Many employment options are available related to location and specialty. The overall culture of Northwell is one of teamwork, caring, communication, respect and a great family feel. Employees within Northwell Health truly care about each other and enable change for improvement and what best meets the needs of the patients. As a physical therapist we tend to have the same values of teamwork, communication and motivating others so it marries nicely with the culture of Northwell health.
What opportunities are available for therapists at Northwell Health?
A physical therapist within Northwell Health has many opportunities for additional clinical education, research, program development or leadership growth through the offering of a management track. The Center for Learning and Innovation that has many courses to help develop leadership skills and an understanding of healthcare. There is tuition support available for those who go on to advanced education. There are many cultural activities that help build teamwork with physical therapists and other professions such as nurses and physicians- this makes Northwell Health unique.
Can you speak to the relationship between our Physicians and our Physical Therapists throughout the health system?
We have thousands of physicians who work with our physical therapists in every setting. A physical therapist typically receives the referral to offer care but our communication and partnership to give the patient exactly what they need is very important. Our physicians include orthopedists, neurologists, surgeons, internal medicine and oncologists. There is a very good relationship and mutual respect between physical therapists and physicians concerning the development of programs, education of the community, prevention and treatment of disability in patients.
What would you like to say to our Physical Therapists employees during PT month?
PT month is a time to celebrate for all we that we are able to do for patients and for each other. Northwell Health continues to grow and our expanding workforce of therapists is very strong, well-qualified, well respected and outstanding in their field. This is a time to celebrate the great services that we offer and the continued growth of our programs. A huge message of appreciation is sent to each and every therapist who is proud to be part of the Northwell Health Rehabilitation family. This is a month to celebrate who we are and what we do for so many. Our teamwork and our individual offering of quality care helps thousands and thousands of patients each year and we should congratulate each other offering such quality care in such a rewarding field and in such a great organization which is Northwell Health.
Want to join our team of Physical Therapists? Explore our unlimited rehabilitation career opportunities.
The Sports Therapy and Rehabilitation Services (S.T.A.R.S.) team is always ready to take on a challenge. As the team and facility locations continue to grow, there are an endless amount of diverse cases and support available for every employee to accomplish their education and career goals. We had the privilege to speak with Brian Krebs, Senior Director of STARS Network, about his journey throughout Northwell Health and the top 3 things happening right now at STARS.
How long have you worked for Northwell Health?
I began my career with Northwell Health’s STARS in 1997. At that time it was called North Shore-LIJ’s STARS.
Can you talk about your career progression within the health system?
My opportunity to work at Northwell Health’s STARS presented while I was in physical therapy school on my last clinical rotation at STARS East Meadow. A full time staff therapist position was becoming available and my clinical instructor thought I would be a good fit and recommended me for the position. I was attracted to STARS because of their focus on patient care and providing a collaborative team environment. Over the next 19 years I was afforded the opportunity to progress my career from a staff level therapist, to a site supervisor, to a rehabilitation manager to where I am today as a Senior Director. Along the way I was challenged by my mangers to develop both my clinical and administrative skill set. As a site supervisor I was asked to develop various clinical programs related to sports therapy. As a manager I became more involved in the development of staff, making operational decisions and providing strategic input on how best to grow our service. I also have been able to continue my educational aspirations by achieving 3 clinical certifications including a specialty in spine care, manual therapy (Certified in the McKenzie Method and Maitland approach) and becoming an Orthopedic Clinical Specialist. Additionally, I was encouraged to pursue and received a transitional clinical doctorate degree. I know of no other organization that would have allowed me to grow and develop in the manner I have.
Please list the top 3 things happening at S.T.A.R.S. right now.
1. For many years STARS primarily treated those with orthopedic injuries or conditions. However, over the past 2 years with the addition of new locations we have been able to diversify our client base by partnering with other Northwell Health Service Lines to develop many new specialty programs. These include a Lymphedema/Oncology program, a Pelvic Floor/Women’s Health program, a Pediatrics program and our STRIVE for Wellness Program which provides those with a spinal cord injury or other neurologic condition the ability to exercise independently in a safe wheelchair accessible gym. These are in addition to our already existing STARS specialty programs which include Vestibular Rehabilitation, Hand Therapy and Neurological Rehab.
Blast from the past
Heart and Sole 5K
Breast Cancer Awareness
2. We have also seen tremendous growth in the area of sports rehabilitation. For the past 2 years, STARS has been the official provider for the Hofstra University Athletic Department. We work as part of a multidisciplinary team to ensure Hofstra’s student athlete’s get the very best care and get back on the field as quickly as possible. We have also added Certified Athletic Trainers (ATCs) to our clinical compliment and have been awarded contracts with North Shore and Glen Cove High Schools. This past year our trainer at North Shore High School worked with the school’s Athletic Director to achieve the nationally recognized Safe Schools Award. Additionally, our sports therapy staff has worked closely with Orthopaedics to develop our organization’s post-operative protocols, an ACL tear prevention program, a sports concussion program, and a performing artist/dance medicine program.
3. Finally there is our site expansion, with STARS locations in Nassau County, Western Suffolk County, Queens, and Westchester. The addition of new STARS locations allows STARS to serve a greater number of communities and physicians. Our growth has also allowed us to develop programming that meets the needs of undeserved populations and aligns with the mission of our organization. In 2015, STARS opened offices in Franklin Square and Huntington. In 2016, STARS integrated with the outpatient rehabilitation department at Northern Westchester Hospital, making us 10 locations strong.
Please finish this sentence: Without our Physical Therapists, we wouldn’t be able to…
Provide the extraordinary care we do for our patients. Their passion for the profession and drive to help every patient maximize their outcome is humbling. Without their daily efforts we could not have grown into one of the largest multi-specialty therapy providers in the region. This commitment to our patients is evidenced by our consistently high Press Ganey patient satisfaction survey results, and the fact that STARS has achieved the highest Employee Engagement scores for the past three survey cycles. However, it is not just our Physical Therapist that we owe a debt of thanks to. We could not provide the care we do without the work performed by our Physical Therapist Assistants and Occupational Therapists who demonstrate the same values and passion for excellence as that of our Physical Therapists.
What would you like to say to your PT employees during recognition month?
I’d like to commend them, as well as all of our staff, for the important work they do each and every day. I am awed by the letters and emails that we receive weekly from our patients, recognizing the skill and dedication of our staff. It is this dedication to each other, our patients and our mission that has allowed STARS to develop and maintain a culture of care. I can’t thank them enough!
When I arrived in the United States from Ireland I was jetlagged and nervous but excited to start my position at Northwell Health. From my first day, everyone was so helpful in getting me settled and comfortable in not only a new work environment, but also a new country as well. My position was to take part in various HR projects throughout the Summer.
My first day began like all other hires, with me attending Beginnings. It was such an eye opening experience as it showed me the scale of the company I was now part of. The fact that everyone from newly hired nurses, to newly hired janitors, showed me that everyone in this company was valued and everyone had a role to play in keeping the company on top. It was amazing to get to see the CEO of Northwell, Michael Dowling, speak at the event as it is rare to see a CEO welcome new hires every Monday. For the rest of the week I was introduced to everyone that I would be working with and shown what I would be doing. My main role consisted of helping the Human Resources team with creating files for new hires, learning the correct ways to source for recruitment purposes, and conducting internet researches on various HR processes for projects. Since I was part of a cultural exchange program that focuses on learning the entirety and culture of an organization, I was also able to attend multiple Northwell events.
Some of the events I was able to attend were Beginnings, which was every Monday where I got to help answer any questions anyone might have as well as promote the new Northwell app. I also had the opportunity to visit Northwell Studios, where they edit film to create videos in order to show the strength and bravery of their patients, the professionalism and level of care that their staff provide. I saw a video being edited of a man who was in his sixties being interviewed after having a baseball-size tumour removed from his skull. However, within a few days after his operation, he was back to teaching Tai Kwon Do. It was truly astonishing that the surgeons had such a level of skill that allowed his recovery period to be so short. I joined a photographer in attending an employee barbecue who showed me how best to tackle photographing such an event. I also went along with a photographer to a fundraiser for the Feinstein Institute who, amongst other incredible things, are making outstanding advances in medicine in areas such as bioelectronics medicine. It showed me how Northwell was not only treating people with life changing illnesses today, but planning to cure these illnesses permanently so that in the future there would be no need for long term care.
I next visited CLI (Center for Learning and Innovation) where I watched trainee doctors and nurses being examined on their ability to discuss various topics with patients. I talked with some of the actors who play the patients, as well as those who keep track of the length of the encounters and keep the whole system running smoothly. I was really interested in seeing if I could take part in some way so they allowed me to be a standardized patient for a day. I had to go through a patient case, learn the information, and then act as that patient. I was given hospital garments and had to sit in an appointment room and wait for trainee doctors and nurses to come in and talk to me about what my illness was. My particular case was a “bad news” case, in which they had to tell me I had a very serious illness that could kill me. After every encounter, I had to discuss the students’ performance with a member of the faculty who was observing the encounter and grading the student. It was incredible to see how much emphasis they put on not only medical knowledge but also social skills that doctors and nurses require when talking to patients.
I had the honor of meeting a woman called Amy Smith (picture top left), who works as a nurse at Lenox Hill Greenwich Village. She had won the Northwell President’s Award for Exceptional Patient/Costumer Care, and her story was simply incredible. She is a sexual assault and violence (SAVI) advocate who made helping those who experienced such horrible things her life’s work. Her dedication, and her simply astounding will to help anyone who asks for it was inspirational. I attended the award ceremony (picture top right) where Amy and other people throughout this health system were being honored for their outstanding achievements. It showed me how this organization was a place where going the extra mile was awarded and encouraged. It was also a way of saying thanks to those in the company who are striving to make it one of the best places to receive healthcare. The rapturous applause each award winner received was evidence that these people were being supported by their friends and colleagues in being the best they could possibly be.
I was given the opportunity to go for a ride-along with the ambulatory services that we have. I was shown around the central command hub which houses all the data that the ambulatory drivers need in order to do their jobs efficiently. However, ambulances were not the only thing to benefit from the hub. The Sky Health helicopter also uses the information, which the hub provides. The scale of the network was enormous. I then went out on a call with a response vehicle and got to experience the life of a paramedic first hand. Their calm nature and professional approach made the process smooth and efficient for the patient, and showed me that the level or care that I had seen in multiple hospitals was being reflected out on the field.
And that, dear reader, is a quick summary of my brief experience here at Northwell Health. There are so many people who I have become great friends with and who have made my dream of one day living in America stronger, and my drive to achieve it even larger. As I return to Ireland I will bring all my experiences and newly learned skills with me. And as a last note, I would like to say thank you to everyone who made my experience so interesting and beneficial. Even if you only said “Hello” to me as I entered a building, that “Hello” made me feel so welcome and made my experience just that little bit better. Thanks again, and as we say in Irish, “Slán tamaill”, or in English, “Bye for a while”.
South Oaks Hospital, a proud member of Northwell Health, has not only continued to have a long term reputation for compassionate care for their patients, but for their employees as well. Hear from Colby Povill, Nurse Manager, about how she can only see the good that comes from psychiatric nursing and from working in an environment that encourages every employee.
“South Oaks Hospital has afforded me the opportunity to develop and grow over the past eight years. I started as a float RN, and I was offered opportunities to work in all service areas, and to cover as our second ECT nurse. As South Oaks leadership saw potential in me, I was promoted to an inpatient charge nurse, and was later given a position as the Charge of the Adolescent Partial Program. While in this position, I started working towards my MSN, and when a management position opened up, leadership again saw potential in me and gave me the chance to develop as a nursing leader. I have been a manager for the past three years, starting in the Child & Adolescent service area, and more recently transitioning into Adult services. Due to my experience, I believe that leadership here at South Oaks recognizes its employees’ goals and strengths, and offers constant opportunity for development and growth.
What I have found throughout my years here is that every position is an invaluable experience, and every patient population offers opportunities to learn. Psychiatric nursing not only offers a wealth of diverse experiences, but it is also constantly evolving. I also learned that psychiatric nursing is one of the only specialty areas that truly focuses on the patient-to-nurse relationship such as, recovery and wellness which always depend upon our contentedness with our patients. The professionals who succeed in psychiatry are truly the most selfless and infinitely patient people that one could ever know. Working among such individuals has been a truly rewarding experience and has made South Oaks my second home.
South Oaks Hospital is a place not only to develop professionally, but to also grow personally. The sky is the limit, and the challenges offered here can teach you a great deal about psychiatry, mental health, and people in general – as well as a great deal about yourself, and your own potential. If psychiatry is something that fascinates and calls to you, I can’t imagine a better place for you to work.”
“As a medical professional you want to do everything you can to help your patients. However, sometimes the best medicine doesn’t come from a bottle, it comes from a smile!” – Adair Galanski, CCLS
Sundays are known for family time – games, adventures, and everyone’s favorite family dinner. Whether it’s a big roast with mashed potatoes, taking a stroll in the park to see who can swing the highest, or having a refreshing day at the beach, it is a day made for bonding. For some children and their families at Cohen Children’s Medical Center (CCMC) it may not be so relaxing. Instead it can be filled with doctor’s appointments, shots and more.
Adair Galanski, a Certified Child Life Specialist at CCMC, recognizes the importance that this day holds in families hearts and decided to take action by creating a different theme to entertain the children every Sunday throughout the month. “The hope was to create an atmosphere that would allow an opportunity to ease the difficulties of being hospitalized on a regular basis. I enjoy helping to facilitate a day that patients, families and staff look forward to and enthusiastically participate in,” Adair said.
Ranging from Disney princesses, to safari adventures, Adair and her team on the Inpatient Hematology-Oncology & Bone Marrow Transplant Unit always know how to shift the focus from treatment to fun. “As a Child Life Specialist, my role is to help children understand their medical condition, teach them how to cope successfully with their hospitalization, and help normalize the hospital environment. Since Sundays are typically comforting days at home, I wanted to create an environment more familiar and fun for patients, families and staff.” Throughout the months she has been the hope, the smile, and the loving hands for so many children and their families. Every difference, big or small, makes a huge impact to those who depend on you. We empower and support every employee to push their limits and create their own style of unique care.
Follow Adair and the rest of the Child Life team at CCMC each month and dive into their world of teamwork, friendship and unparalleled care for the little ones who bring light to their life each and every day.
As an organization we pride ourselves on teamwork, which is only one of the many pillars we stand on. Gary Levitt, RN at Southside Hospital, couldn’t agree more. Whenever he is walking into a shift he knows he will be surrounded by people he can trust, “It means a lot to me to be an RN in the Emergency Department at Southside Hospital. I am part of the most dynamic team I have ever known. We all have our different personalities which makes it all the more exciting. I can honestly say that we are one big family.”
Just like in all families, you have to accept the differences and learn to work around them. Levitt says, “We are always mostly happy together but there are days when we get frustrated with the job and sometimes with each other. What family doesn’t? In times of urgent situations, we place our differences aside and work extremely well together. I can even anticipate a co-worker’s response in a given situation. I guess when you spend so much time together, you really learn about a person.” Being in such a fast paced and highly demanding job it’s inevitable to avoid conflict but the environment that surrounds you makes all the difference. Gary knows that without the help of his team they wouldn’t be as successful as they are today:
“Our nurses, nurse assistants, physicians, PA’s, NP’s, x-ray technicians, transporters, ward clerks, social workers, case managers, and our leaders in administration all have to work together to provide the excellent care we give on a daily basis. I can’t do it alone. I need EVERYONE on the team.”
Leaning on each other and recognizing each employee for their strengths is exactly the environment we are talking about. Every team is committed to delivering exceptional patient experience, pursuing innovative ideas that are transforming the delivery of health care, and fostering greater teamwork to improve patient safety. The dedication Gary and his team shows is the perfect example of who we are here at Northwell Health: we are teamwork, we are innovation, we are excellence.
Photo: Gary is in the middle of the picture in the black t-shirt. His dedication to his team never fails to impress us: “The enclosed photo is me with my co-workers after a CPR course. I did not want to send a photo of just myself, but insisted on showing at least part of the team that I am proud to be a part of.”
2016 President’s Award Winner for Exceptional Patient/Customer Experience
About the Exceptional Patient/Customer Experience Winner
The winner for Exceptional Patient/ Customer Experience is Amy Smith, NP, Program Coordinator – Emergency Nursing at Lenox Health Greenwich Village. As a Sexual Assault and Violence Intervention advocate, Amy noticed that there was a great opportunity to better connect medical providers and patients in very difficult situations. She voluntarily responds to overnight calls from local emergency departments for patients who were victims of sexual assault or intimate partner violence.
She chose to become a nurse at North Shore University Hospital eight years ago. She worked on her off days to continue caring for patients in the Sexual Assault Nurse Examiner program, known as SANE. The lure of a day position landed Amy at Lenox Hill Greenwich Village. Although the facility was not officially a SANE center, Amy tended to patients who needed her specialized attention.
Her biggest influence has been from her work as program coordinator of emergency nursing at Lenox Hill Greenwich Village, a leadership role she embraced when the standalone emergency center was set to open two years ago. Since then, Amy has developed the nursing staff and has made strides in building Lenox Hill Greenwich Village into New York City’s newest SANE Center of Excellence.
She’s collaborated with the New York State Alliance Against Sexual Assault to train her staff. Amy has become a preceptor for the Department of Health and she’s helped set protocols for her program. In two years, Amy and her team have helped more than 80 sexual assault victims. She provides court testimony in support of the victims and is working with FDNY to train EMS providers in the pre-hospital care of sexual assault victims.
Her exemplary journey through Northwell Health is a direct result of her passion. From connecting medical providers with patients, to holding patients hands and making them feel comfortable, Amy makes a difference each and every day.
Transparency of Patient Satisfaction Reviews of Northwell Health Physician Partners Administration recognized that the focus on transparency in patient care quality is gaining significant momentum. With no reliable, transparent way for potential patients to learn about doctors or medical services, the unit began its Patient Satisfaction Reviews Transparency Program.
This journey began with the creation of individual doctor scorecards, based on the Press Ganey Medical Practice Survey. The results include absolute scores, percentile ranks against peer and national benchmarks, and patient comments — the best possible information about the care we provide. Northwell Health’s Find a Doctor profiles feature consumer-friendly data and ratings from more than 130,000 patient surveys, plus more than 12,000 comments on almost 1,000 physicians. Patient satisfaction scores have risen from the 45th to the 64th percentile with the new tool.
Last August, we became the first health care organization in the metro New York area and the seventh in the nation to provide public patient satisfaction reviews. Now, organizations like Duke, Virginia Mason, Reading Health System and the University of Pittsburgh Medical Center are seeking our expertise in patient transparency. This program has earned national recognition and is now a benchmark for other transparency initiatives.
The success of Northwell Health depends on our people!
As we continue to transform, our employees always remain committed to providing the best care for our patients, customers and team members.
Our team members who go above and beyond, and exemplify our mission and vision, are recognized through our Annual President’s Award Program. This year, our winners and nominees will be celebrated at the 10th Annual President’s Award Gala.
The President’s Award Gala
The 2016 President’s Award Gala, honors individuals and teams who represent the very best of the organization in three distinctive categories: Exceptional Patient/Customer Experience; Innovation; and Teamwork.
Exceptional Patient/Customer Experience Award: recognizes an individual who demonstrates extraordinary compassion and understanding for all people, as well as excels in creating a superior and consistent patient/customer experience;
Innovation Award: honors an individual or a team whose creativity, thought leadership and entrepreneurship has positively impacted Northwell Health’s strategic goals;
Teamwork Award:celebrates a team who has successfully collaborated and inspires others to improve quality, financial performance and/or patient-centric care.
Congratulations to the 2016 President’s Award winners.
From living Northwell Heath’s behavioral expectations every day, learning new skills and taking on additional responsibilities, to comforting patients and solving problems, our diverse nominees are the epitome of what it means to uphold our values and Culture of C.A.R.E:
Innovation Winner: The Long Island Jewish Medical Center’s MindFULL C.A.R.E Team
Exceptional Patient/Customer Experience Winner: Amy Smith, RN, Program Coordinator – Emergency Nursing at Lenox Health Greenwich Village
Teamwork Winner: Northwell Health Physician Partners Administration’s Transparency of Patient Satisfaction Reviews
It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.
Northwell Health reserves the right to amend all terms of employment.