How one day changed everything for career transitioning veteran Nancy Banks
It took one event, one meeting and one conversation to convince Nancy Banks that Northwell Health was the right place for her.
A while back, Nancy attended a veterans career fair. Though there were many employers present, she didn’t connect with any of them. That is, until she happened to pass the Northwell Health booth on her way out. There she met Lyndon Chichester, Northwell Health Veteran Program Specialist and fellow U.S. Air Force veteran. Nancy recalls, “We talked about Northwell and the benefits of working for an organization that cares deeply for their patients and their employees. He told me to go online, find three jobs that matched my qualifications and send him the information. I did and within a week I had an interview.”
Today Nancy is an Administrative Manager at Northwell Health ambulatory facility, Lenox Hill OBGYN. The job is varied, challenging and highly rewarding. “I feel like I am making a difference in the lives of our patients and those that work in the office with me,” says Nancy. “I work with an exceptional group of people that love what they do.”
Nancy’s military experience uniquely prepared her for her role with Northwell Health. “The Air Force taught me leadership, commitment, compassion and honor,” says Nancy. “I use each of these, every single day at Northwell.”
Nancy has no regrets about her decision to join Northwell Health. “Transitioning to a new position is one of the most unnerving things I have done, so I wanted to make sure that I picked the right company,” Nancy says. “After working with Lyndon, I knew Northwell would be an exceptional organization, because he was exceptional.” Nancy is living proof of the benefits of Northwell Health being a Military Friendly® Employer for five years in a row.
If you’d like to be part of an organization with an unyielding commitment to supporting veterans, take the first step at the Northwell Health Veteran Interview Day on November 9. Network and interview with hiring managers and executives, hear from keynote speaker Mark Solazzo, Northwell Health’s Executive Vice President and Chief Operating Officer, and much more.
Nancy would like to remind all those attending the Interview Day that, “the career opportunities at Northwell are endless. You are only limited by your determination and drive.”
We’re redefining health care with IT. Join us at our Virtual Career Fair!
Making health care better is a big deal, and it takes the sharpest minds and most tenacious technology leaders to make it all happen. Our IT team is an impressive group of more than 1,500 skilled professionals implementing and supporting advanced clinical and technological systems for one of the nation’s largest and most forward-thinking healthcare organizations.
Astrid Tucker is one of these amazing people. She attended our IT Virtual Career Fair last year. At this unique event, Astrid was able to visit a wide variety of “booths” where she could explore the many different IT careers available at Northwell Health. At these booths, she spoke with IT staff and leadership and even secured an interview. “I was approached immediately and connected with a manager,” Astrid recalls. “After that, they scheduled a phone interview for me.”
It wasn’t long before Astrid became a key member of the Northwell Health IT team.
“I am currently working in Information Security Governance,” Astrid tells us. “It’s a great team and it brings me in contact with many others throughout the organization.”
Starting on September 27th, we’ll be holding another IT Virtual Career Fair. Astrid encourages anyone interested in an exciting career in IT to register to attend. “Take a look at all the information on Northwell’s IT Virtual Career Fair site”, Astrid advises. “You’ll see that IT is making a big impact on patient care at Northwell Health.”
At this event, you will be able to explore how our IT team helps protect our employees and our patients. Our top IT leaders and staff will be there to answer your questions. And so far, we have over 18 booths ranging from Risk Management to Project Management Applications and Clinical Application Support.
Astrid adds, “If you like technology, you’ll want to attend the Virtual Career Fair. It is a platform to interact with other top tech people and get the opportunity to chat with a possible future manager.”
Well actually, 350 nursing students from 21 nursing colleges and universities received a “Golden Ticket” to the 2nd Annual Northwell Health Golden Ticket Nursing Showcase. Previously known as the Student Nursing Dinner, Northwell Health has been connecting thousands of students to our nursing staff and leadership for 9 years – and this year was no different. Kerri Anne Scanlon, Deputy Chief Nurse Executive, Northwell Health & Chief Nursing Officer, North Shore University Hospital said, “Each year we bring together the top 10% of nursing students from the best colleges and universities because we want to hire and train the top talent of tomorrow to help drive our mission forward.” Scanlon goes on to say that, “We don’t have to do the Showcase to recruit new graduates or nursing students. We do this event to expose the students to the Northwell Healthculture, our exemplary nursing programs and have one-on-one time to learn and hear from our service line staff and leadership.”
Students were eager to start the day and by the time we opened our doors at the Crest Hollow Country Club at 7:30am, they were lined up to check-in. Receiving a goodie bag and raffle ticket, students were on their way to start their session. With two sessions – one for juniors and one for seniors nursing students – students were exposed to many facets of Northwell Health’s Externship, Fellowship and new graduate opportunities. Presentations from senior leadership including Northwell Health’s Chief People Officer, Deputy Chief Nurse Executive & Chief Nursing Officer, VP of System Nursing Education, and Senior Vice President & CNO, Maureen White spoke about their experiences, our nursing programs and how anyone at Northwell Health can achieve a career dream with the resources and educational opportunities available to employees. In the junior session 6 previous externs, and in the senior session 10 nurses, spoke about their experience and had Q&A with the audience.
Ellen Lorenz, Nursing Fellowships and Recruiting Program Manager said, “The Golden Ticket Showcase is such an amazing event. Students have the unique opportunity to not only hear about our programs but to meet our Nursing Leaders, Educators and Registered Nurses. I am so proud of our team and am delighted to have been part of this special day.”
The sessions concluded with hundreds of Northwell Health employees participating in a Nursing Expo from 6 hospitals including North Shore University Hospital, Long Island Jewish Medical Center,Zucker Hillside Hospital, Staten Island University Hospital,Lenox Hill Hospital, Southside Hospital, and Cohen Children’s Medical Center.We also had 12 different service lines ranging from ED, Perioperative Services, Behavioral Health, to Oncology and Med/Surg, where team members spoke about their facilities and units. Our recruitment team was on-hand to talk about job opportunities as well and give pointers on resume writing. One of the attendees said, “As a current student, it was incredibly exciting to hear about the nursing opportunities [at Northwell Health] and the impact that the system and its professionals have had on the greater community. The event was not only an informative opportunity to learn more about Northwell, but it was also an incredibly well-thought out welcome to those who are most excited to enter the profession.”
The day was filled with endless information, Northwell swag, and way too much food. Our attendees were also able to take a break at our photo booth where they posed with their friends and our employees to create lasting memories.
After 8 hours of fun, the students embarked on their journey’s home, our employees organized the resume’s they received, and we celebrated another successful Golden Ticket Showcase. We are excited that we are able to partner with such great universities and colleges who grow and develop the next generation of nurses – they will be the hands that make a difference, the minds that challenge us, and the hearts that will never stop caring for those in need.
The winner for Innovation, MindFULL C.A.R.E., developed a new model of geriatric-specific patient care to help the growing elderly population, which accounts for more than 46% of hospital stays on average.
The team integrated the disciplines of nursing, psychology, psychiatry, internal medicine, and geriatric medicine to build the program’s structure, process and outcomes. This enabled employees to optimize a safe and therapeutic environment to deliver geriatric-specific quality care. The program started with redesigning an existing unit to include flat-screen TVs, a common area to cultivate socialization and fewer walls to facilitate an open and friendly space. They also incorporated the addition of patient engagement specialists, who were educated on de-escalation and redirection to contribute to a restraint-free environment, decreased risk of de-conditioning and a decrease in use of behavioral medications.
The team approach has not only improved outcomes for these patients, but has also significantly reduced the exorbitant costs associated with one-on-one care. This unit accomplished all this while increasing patient satisfaction. It has earned a 100% HCAHPS score this year, after an average of 77 percent the previous three years. The program has reduced readmissions and eliminated the need for patient restraints.
The implementation of a MindFULL C.A.R.E. Model incorporates Connectedness, Awareness, Respect and Empathy for our elderly population. It’s not only what we need to do, it’s the right thing to do.
It is the policy of Northwell Health to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, alienage or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, generic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, or other characteristics protected by applicable law. Northwell Health leaders, including the CEO, are committed to the principles of Equal Employment Opportunity and Affirmative Action.