An Appointment With: Michael Dowling, Northwell Health President and CEO
What does the 2020 vision for Northwell Health look like?
Northwell Health will measure success in 2020 on our ability to maintain a strong financial footing while preserving our mission to improve the health of the communities we serve. Achieving that is a significant challenge in the midst of the dynamic, ever-changing environment in which health care providers operate.
There’s growing competition among both traditional providers and new entrants trying to break into the market such as Google, Amazon and CVS, to name a few. Government intervention looms over the horizon. No matter what others are doing, delivering great care should always be our first priority. Our patients are why we’re here.
Taking a stance on issues we believe in is another area we won’t shy away from, whether it’s immigration reform or common-sense gun legislation. We’ll stand up for our beliefs, not because it is easy, but because it is hard. We need to be a voice for the disenfranchised in the communities we serve.
Explain why the year ahead is a crucial one for Northwell’s capital investments.
Beyond preserving our mission in the year ahead, we look to:
increase our investments in basic infrastructure, technology and people;
expand inpatient bed capacity at Long Island Jewish Medical Center and North Shore University, Staten Island University Hospital and Southside hospitals, which are routinely at or over capacity;
target continued ambulatory growth;
try to maintain a good payer-mix balance; and
achieve a higher operating margin, which would strengthen the health system’s credit rating, enabling us to borrow at lower interest rates as we continue to invest in our future.
I’m excited about the transformation at hospitals happening throughout the health system, from the new Corey Critical Care Pavilion at Peconic Bay Medical Center opening this month to the planned groundbreaking of the Petrocelli Advanced Surgical Pavilion at North Shore University Hospital this spring and the ongoing transformation of Southside Hospital into a regional destination for top-notch care on the south shore. We will continue to work with our Upper East Side neighbors and city agencies to develop a plan that will enable us to move forward with the redevelopment of Lenox Hill Hospital.
In what ways will ambulatory care fuel future growth?
At Northwell, we are well positioned for success in 2020 and beyond, based on the continued maturation of the clinical, academic and research enterprise the health system has built over its 28-year history. Beyond our 23 hospitals, the health system now has 744 outpatient locations – and we’ll have 786 by the end of this year, including:
21 additional primary care practices (increasing the number of practices to 239);
23 additional specialty centers, including seven more kidney dialysis centers (increasing the number of centers to 18);
two additional outpatient cancer centers, including one in Eastern Long Island and another on Staten Island;
three additional urgent care centers (increasing the number of urgent care centers to 55); and
two additional ambulatory surgery centers (increasing the number of ambulatory surgery centers to 18).
Due to our ambulatory patient expansion, it’s noteworthy that Northwell’s revenues, projected at $13.5 billion in 2020, will be a 50-50 split between inpatient and outpatient. By comparison, the inpatient/outpatient revenue split was 70-30 percent in 2005.
The recent addition of Concorde Medical Group in Manhattan and its 23 physicians) and clinical affiliations with two large private physician practices, CareMount Medical and AdvantageCare Physicians, further expands our reach into the communities we serve.
How will the Presidential election impact health care?
If the last decade of health care reform and regulation are any guide, then the outcome of the 2020 President race promises to bring more changes to the industry in the coming years. Regardless of what party controls the White House and Congress, health care will receive more than its share of government scrutiny.
Meeting our patients’ needs poses a whole other set of challenges in this uncertain regulatory environment. On the business side, providers are relying to a much greater degree on government payers like Medicare and Medicaid, as relationships with commercial payers continue to become more complex. On top of all that, there’s a growing push from the federal government for increased transparency, with a push toward greater value, cost containment and increased access to care.
Most importantly, we’ll continue to stand by our values. While it may be coincidental, one week after hosting our first Northwell Health Gun Violence Prevention Forum in December and pledging $1 million toward research, prevention, education and advocacy efforts to combat gun violence, Congress approved $25 million in funding for gun safety research – the first time in a quarter century that it has allocated funds for that purpose.
Why is developing and retaining talented employees important to the health of the organization?
To succeed in this environment requires providers to be adaptable, flexible and entrepreneurial. You need to be comfortable dealing with ambiguity, while relying on a progressive culture and a strong talent base. Educating and empowering our employees along their professional journey is personally important to me, but also essential for the long-term success of the health system.
That’s why Northwell created the Center for Learning and Innovation, rebuilt the foundation of the health system upon its own medical school, the Donald and Barbara Zucker School of Medicine at Hofstra/Northwell, as well as the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies. These and other educational opportunities allow Northwell and its workforce to grow and stay ahead of the competition in a fast-moving industry.
As health care providers, we also have an obligation to not only treat people when they’re sick or injured, but to promote healthy lifestyles and help people avoid getting sick in the first place. We’ve made concerted efforts to think about the communities we serve in a holistic way. That means gaining a better understanding of the social determinants of health that have caused significant disparities in life expectancy in our most-vulnerable communities, where chronic disease is prevalent. We’re responding to those needs by pursuing problem-solving solutions, whether it’s providing access to fresh produce and nutritious meals through our hospital-based “Food as Health” program, educating people about the importance of HIV testing and Pre-exposure prophylaxis (PrEP) medication for at-risk populations, or training community-based health workers to help local residents adopt and maintain healthy behaviors. It’s all part of our mission to improve the health of the communities we serve.
What’s growing on at Staten Island University Hospital?
Exciting change is on the horizon at Northwell Health’s Staten Island University Hospital (SIUH). Already an award-winning hospital and one of Staten Island’s top employers, SIUH is undertaking several major expansion, renovation and modernization projects in the next few years. When completed, these projects will enable SIUH to provide even more advanced and exceptional care to the dynamic and growing communities of Staten Island. They will also open up exciting, rewarding career opportunities in a wide variety clinical and non-clinical disciplines. Check back often for the latest openings.
Take a look at some of the developments that are in the works:
This project is focused on the creation of an innovative, new hybrid OR. This 1,000 sq. ft. hybrid OR will feature state-of-the-art technology supporting high-level surgery cases, including cardiothoracic surgery, structural heart, vascular and electrophysiology. The room can also be converted to perform any other surgical cases as needed. The project will also involve modernizing staff support areas such as the locker rooms, lounge, and periOperative offices. These enhancements and upgrades within our periOperative spaces will positively impact recruitment for the periOperative fellowship program while enabling SIUH to attract outstanding experienced periOperative RNs.
Brand-new Maternal and Child Health Center
Our new Maternal and Child Health Center will contain state-of-the-art capabilities, including labor and delivery suites, C-section ORs, recovery spaces, and a new postpartum and NICU unit. Within this beautiful setting, patients and their families will enjoy more privacy during their special time. The space is also designed to facilitate closer collaboration for clinical professionals while providing decentralized nursing care with computers/medications in the rooms at the point of care. When completed, the center will include:
10 labor & delivery rooms
Three operating rooms
37 maternity beds
12 nursery bassinets
20 NICU bassinets
Two high risk/hydration bays
Four triage rooms
Five pre-op/recovery rooms
Comprehensive Cancer Center
Expected opening 2021
Designed to consolidate oncology services into a single location, this significant project expands medical oncology, infusion and support services to create a modern, state-of-the-art cancer diagnostic and treatment facility.
Extensive outpatient chemotherapy infusion
Surgical oncology procedures
Radiation seed implementation
Advanced diagnostic technologies
Comprehensive Breast Center
Clinical trials and research
Cancer genetics program
Laboratory services, clinical pathology, cytogenetics, flow cytometry and much more
With all of these innovations and enhancements, RNs remain at the core of the delivery of exceptional patient care at Staten Island University Hospital. Northwell Health provides a wide variety of fellowship programs, internships, externships and ongoing learning opportunities to help nurses continually grow their clinical abilities and expand their career potential.
We’re breaking ground on a groundbreaking Microbiology laboratory
Northwell Health and NYC Health + Hospitals have started work on a brand new shared lab! The $47.7 million, 36,000 square-foot lab in Little Neck will primarily perform microbiology tests and will provide enhanced service levels to the physicians and patients in our community while bringing additional jobs to the city! The new lab will be the largest, nonprofit, hospital-operated lab network in the nation and will be processing over 50 million tests annually. This means enticing career opportunities for lab professionals to be the first inside this new lab!
The Microbiology lab is in an exciting phase of development. Northwell Health will be implementing cutting-edge technology in our transition to this new space. It will be the first lab in the country with two total lab automation system lines (TLS), which includes automatic specimen processing and digital imaging and to supplement classical microbiology methods, the lab uses MALDI-TOF mass spectrometry. This new automated Micro equipment will be known as Kiestra.
“Having Kiestra at Little Neck Parkway will introduce a new beginning to the Microbiology World with new automation,” said Ebru Turk, Microbiology Technologist.
This new lab is just another way that Northwell Health is rising to the challenge that we’re Made for. We are actively recruiting enthusiastic and capable technologists to help us realize this project to its full potential. Explore opportunities inside this brand new, state-of-the-art facility here.
At Northwell, we’re flexible and not afraid to push boundaries. So, the forecast and eventual onset of rain that showed up at the finale of this year’s employee Rally didn’t stop our team members from making unforgettable memories together and celebrating the “Story of us.” There was nothing but sunny and smiling faces at the Northwell Health at Jones Beach Theater on Saturday, July 21 when thousands of Northwell team members gathered for this incredible event.
This year’s Rally was all about storytelling and started at the Wellgate, our healthy version of a tailgate. In the “Story of Us” zone, guests could visit “Did You Know?” tents to learn about different initiatives for Northwell team members– such as myWellness, the Gift of Life (Northwell’s organ donation partnership program) and the work of our Foundation (we are a non-profit after all).
It was in this zone that Northwell even beat a world record! Rally guests worked together to help Northwell break the Guinness World Record for the most color by number contributions. 829 participants colored in a giant mural depicting our health system, beating the previous record of 455 participants.
In the “Story of Life” zone, Rally guests experienced the power of connection. Here guests could taste healthy choice recipes crafted by 12 Northwell chefs from our hospitals. They also discovered the healing power of pet therapy, getting the opportunity to meet with Northwell’s furriest team members. Poetry was also part of the day, with poets writing a personalized haiku for guests based on their own stories.
Rally guests could then walk through the different features highlighting our “Stores of Curiosity”. Guests could participate in training in an ambulance simulator or support one of Northwell’s next innovations by signing the “What if” wall which gave an inside look into some of our health system’s next big ideas. The zone’s Hall of Innovation was another big hit at the Rally. From a telehealth bike that gives patients access to supervised pulmonary rehabilitation therapy remotely, to a Northwell Health skill for Amazon Alexa that delivers current wait times for our patients, Northwell’s team members are developing innovations that will help shape the future of health care.
Other featured initiatives included: the Fin (the first 3D-printed, amphibious, prosthetic leg that allows amputee swimmers to navigate in and out of the water), Bottle Cap (an app that provides patients with automated text messaging and online coaching to learn about and reduce their consumption of alcoholic beverages,) and Project Polaris (a multi-year journey to reimagine HR processes).
In our “Stories of Celebration” zone, we celebrated our diverse and growing team of more than 66,000, including the stories of our President’s Awards winners and finalists, service awards recipients, and those who volunteered for service in last year’s Hurricane Harvey and Maria relief efforts. Our employees are so much more than their scrubs and stethoscopes and Rally guests were able to look, listen, touch and feel the exceptional stories of their fellow team members in our immersive display celebrating Northwell’s every day heroes.
Finally, at the Activity Stage, employees moved to the beat at the Zumba class led by a Northwell team member, Daniel Manalo, and danced to the music of the Hot Seeds, our very own physician band.
After the Wellgate experience, attendees entered the amphitheater for the main show, an experience that won’t soon be forgotten. From a guest speaker to President’s Awards Winner tributes to the grand prize drawing of our employee walk challenge to special performances, team members danced and cheered all night long.
It of course wouldn’t be a Rally without Michael J. Dowling, Northwell’s President and CEO. It’s not often your CEO make their big entrance on a boat! His remarks, as always, inspired everyone in attendance and he reminded team members to continue to innovate for our patients and our community.
Advancing Northwell’s spirit of innovation was the Rally’s guest speaker, Mick Ebeling. Mick founded Not Impossible Labs and works hard to expand the possibilities of technology to provide solutions for fundamental human needs, causing waves in and out of the world of healthcare. His powerful speech inspired Northwell employees to continue to view the world differently and to challenge the idea of impossible.
Closing the 2018 Northwell Rally was a spectacular performance from Michael Elroy and the Broadway Inspirational Voices and a moving display from The Silhouettes.
The excitement in the air was contagious, with team members feeling reinvigorated for what lies ahead. Of course, the excitement was never higher than when it came time to announce the big winners for the Walk to Dublin employee step challenge. The winning team was announced, with all ten members receiving a free trip to Dublin. But that wasn’t all – as a surprise, two more teams were awarded the grand prize for a total of thirty employees headed to Dublin!
As the event came to a close, there was one impassioned thought running through the crowd: we can’t wait to see what the Story of Us brings next year!
A Pulse Check on Healthcare Careers: Q&A with our SVP & Chief People Officer Joseph Moscola
For the first time in history, healthcare was the largest source of U.S. jobs for the last quarter in 2017. With job opportunities in healthcare surpassing both retail and manufacturing, there’s never been a better time to start your career with Northwell. We checked in with our SVP and Chief People Officer Joseph Moscola to see how and where Northwell’s careers are booming amidst the growing demand across the industry.
Careers: With unemployment at 4.1%, Northwell Health is still hiring over 200 people each week ranging from clerical to clinical administrative. Why does Northwell’s career opportunity continue to be so prevalent?
Joseph Moscola: I think we are seeing two factors at play. The number of jobs in healthcare is growing, a trend that has continued for the past couple of years and will continue in years to come. As the Baby Boomers reach their senior years and the population ages, there are going to be more and more opportunities in healthcare. The second factor is the growing brand of Northwell as well as our growing reputation as an employer of choice. In 2018, we were named one of Fortune’s Best Places to Work in Health Care and BioPharma.
C: In March, the Bureau of Labor Statistics said that healthcare added 22,000 jobs and that the biggest gain was in ambulatory health care services. At Northwell, our ambulatory care is growing. Why does ambulatory continue to be a top need, what positions are we looking to hire for and how is it impacting care and careers in our communities?
JM: Care continues to shift out of the hospital and into the ambulatory space. This is a result of better technology, less invasive treatment options available to patients and healthcare plan incentives. We’re always looking for RNs, Revenue Cycle roles, Medical Office Assistants and Advanced Clinical Providers (ACPs). We’re able to take a more holistic approach to the patient and bring the highest quality of care to our communities, including our own team members. It also opens up more opportunities for different careers within the community.
C: What are some other growing areas at Northwell that candidates should watch out for and why?
JM: We continue to see growing opportunities for ACPs, RNs, home health aides and roles in perioperative care. As care continues to transition from the hospital to ambulatory facilities and to the home, we will continue to see a growth in support service type roles. Also, with advancements in technology and a focus on finding data driven solutions, roles in healthcare IT will be more in demand. There will be more and more of a need for analysts, data scientists, software engineers and computer programmers.
C: For students looking to go into healthcare sector, what are the jobs you recommend they consider?
JM: There are some really great opportunities to start your career in healthcare before you’ve earned your college degree. If you are looking to enter the workforce sooner, you can begin with a “Middle Skills” position, including specialty technicians such as EEG, EKG, surgical techs, sterile processing techs, radiology techs and careers as medical assistants and phlebotomists, etc. There are many benefits to starting your career in one of these high-demand jobs and opportunities for advancement and different career paths you can take from initial hire.
C: How does Northwell retain employees and allow them to grow within the health system?
JM: We retain our team members and encourage their growth by creating a positive and rewarding work environment where team members are empowered to challenge the status quo. This is not a normal 9 to 5. Our team members are flexible, hardworking and not afraid to push boundaries to go the extra mile for our colleagues, our patients and their families. This is a calling and our team members truly feel that when they are at Northwell.
C: One piece of advice for anyone looking to go into a healthcare career.
JM: Healthcare is the one industry where all types of professions have the common goal of caring for people, patients and communities. Whatever you want to do, whatever path you choose to take, can be done in healthcare. Most importantly follow your passion!
Are you Made for a career at Northwell? Explore current job opportunities across our healthcare system.
How to start your career in health care before you’ve earned a college degree
You don’t need a college or advanced degree to begin a rewarding healthcare career that can really take you places. Whether you’re not sure if a traditional four-year degree is for you, or you would like to enter the workforce sooner, you can begin your career journey in a middle skills position at Northwell Health. There are huge benefits to starting your career in one of these high-demand jobs, and that’s why we’re spreading the word about these opportunities.
“Middle skills” is defined as anything above a high school diploma but lower than a baccalaureate degree including certifications, trade schools, associate degrees and certain licensing. Opportunities include specialty technicians such as EEG, EKG, surgical techs, sterile processing techs, radiology techs and careers as medical assistants and phlebotomists, nursing assistants and more.
A middle skills position offers you opportunities to create a robust career. From initial hire, there are multiple career pathways available– complete with competitive pay and benefits packages. Imagine this…
You begin your career as a central sterile technician, ensuring surgical equipment and instrumentation is sterile, and begin to gain essential work experience in the healthcare industry. You decide that you want to work directly in the operating room, and pursue education as a surgical technician (did you know Northwell offers tuition reimbursement for qualified employees?!). After that, you decide to go back to school to study nursing, and eventually, you could put all this experience and education into becoming an OR nurse. Perhaps you decide that’s not the direction for you and continue to management in your particular role. We’ve seen it happen!
The real attraction of working in middle skills is the demand. There is a shortage of people working in these essential jobs across the country and these positions are critical to the healthcare workforce. Starting in a middle skills job can give you the experience, the network, the demand, the education and the opportunity to succeed in the health care field without a college degree.
About Workforce Readiness
We’re spreading the word about middle skills opportunities through Northwell Health’s Department of Workforce Readiness, which partners with educational institutions and creates initiatives to support the workforce of tomorrow. We work collaboratively on local, state and national levels to increase awareness and address the STEM workforce gap. We provide a collaborative voice between industry and education.
As we enter the new year, try to find time to catch up on your reading. Here are a few books to help you begin.
The Big Burn by Timothy Egan
This is an enjoyable and educational read about the biggest forest fire in the U.S. history (in 1910). It devastated large areas of Idaho, Montana and Wyoming. The book is also the history of the U.S. Forest Service and the conservation legacy of Teddy Roosevelt. Very worthwhile.
Americana: A 400-year History of American Capitalism by Bhu Srinivasan
If you enjoy history, business and entrepreneurship this is the book for you. A large book but well organized into specific topical sections that provide relevant details in an enjoyable and readable fashion. You will learn a lot.
The Internationalists by Oona A. Hathaway and Scott J. Shapiro
A great history about the 1928 Peace Treaty when world leaders got together in Paris to outlaw future war. It did not work, of course but it is a splendid backdrop to current events. If you like history this is a must read.
The Master Algorithm by Pedro Domingos
Interested in artificial intelligence (machine learning) this is the book to read. It outlines the background of AI and what we can expect to see in the next five to ten years – especially in the health care area. This will change how you think.
Conscience of a Conservativeby Jeff Flake
Senator Flake, as you may know, just resigned from office because of the current political environment. He has received a lot of press coverage as a result. This book is definitely worth reading. He outlines his view of the conservative agenda in a substantial, analytical way. You will find much you will probably agree with- even if you are a liberal. It is only 135 pages- but well written and puts much of current debate in perspective.
Irena’s Childrenby Tilar J. Mazzeo
The true story of Irena Sendler who saved thousands of children from death in Nazi occupied Poland in World War II- an extraordinary personal risk. After you read this great book you will ask- what have I done? A history and a story of courage.
Superpower: Three Choices for America’s Role in the Worldby Ian Bremmer
Confused by the current debate, then read this. It will help clarify your thinking, give you historical perspective and be better informed overall. It is illuminating and well written.
Photo: Amelia is in the pink shirt, surrounded by her colleagues
Made for volunteering.
Written by: Amelia Zito
I first began volunteering at Staten Island University Hospital on March 26, 1993. I decided to volunteer at the hospital because I retired and wanted to give back to my community and to the place that provided my family care for many years. I also wanted to volunteer in order to keep my mind sharp and myself active, and I was very happy to be placed in the Human Resources Department because that was my previous field of work. I had retired from the position of Assistant Treasurer in the Personnel Department of Standard Charter Bank in New York City where I had responsibility for disability, pension, and all aspects of payroll.
When I first began volunteering, I assisted the recruiters with a variety of tasks and soon felt like part of the family. This is one of the reasons why I remained in HR all these years – I was never made to feel like a volunteer, but rather a valuable member of their team and family, which I still feel today, almost 24 years later. I still assist the recruiters and some of my tasks involve typing all the form letters and envelopes sent to internals informing them that they were not chosen for a transfer, making copies, filing, creating and labeling new binders at the beginning of each year for various recruitment forms, and boxing up previous year’s recruitment forms and files for storage. I also type up a report at the end of each year which lists the months, amounts, and total of internal form letters sent out. When needed, I volunteer in other areas such as HR training, where I help put together the folders for New Hire Orientation. My favorite volunteer memories are of the long-standing and close friendships I have developed with certain members of the HR staff and the special recognition I received for my Staten Island University Hospital Volunteer Service – namely the President’s Call To Service Award in 2008 and The Staten Island Inter-Agency Council on Aging Award in 2013. Both of these awards highlight my integrity, responsibility, and character of my personality.
My years here have been interesting and fruitful. I have learned much from the Human Resources Team and believe they learned much from me and my experiences. I encourage anyone who wishes to be a part of this amazing team to look up volunteer opportunities, because they will treat you like family.
Our dedication to employee and patient safety in action
Coming together to serve others, that’s what we do here at Northwell Health. And when it comes to protecting our patients, communities and employees, we do everything in our power to do so. Our Administration and Security teams over at North Shore University Hospital have proven just that.
At the end of 2016, the Security team at NSUH knew that they wanted to implement a few changes to make their campus safer. “At any moment of the day, anyone could come onto our campus and walk right into the hospital. With recent events throughout the United States, we wanted to ensure the safety of our patients, their families, and our employees,” said John Ferrigno, Director of Security. On average, over 900 people per hour were entering the hospital through the Main Lobby and they wanted to be able to monitor who was coming in, and for what reason. Que the idea for an employee entrance, where employees would have to scan their ID’s in order to access the building. Que a visitor check-in process and optical barriers to ensure those visiting were there for the right reasons.
“We didn’t want any former employees to have access to our building and we didn’t want to have anyone who wanted to cause harm to others to be able to walk in.” John Ferrigno, Director of Security
The Security team came together and reached out to employees throughout each unit, department and floor to see if they wanted to become a part of their council. At these meetings, the 50 employees who made up the Employee Security Advisory Council worked together to create a plan – this was their timeline:
October 1, 2016: Locked exterior entrances
November 6, 2016: Officers stationed at Visitor Entrances to encourage employees to display ID badges
November 15, 2016: Developed and met with Employee Security Advisory Council
April 20, 2017: Launched the Employee Entrance
June 22, 2017: Visitor Check In Policy began – optical barriers installed but inactive
July 20, 2017: Optical Barriers activated at Visitor Entrances
“When we reached out to employees to become a part of the council they were extremely eager to join. They continuously brought up great ideas and pushed us to think differently. We realized that this was a big concern of theirs and we loved working with each one of them.” Derek Anderson, Associate Executive Director, Hospital Operations
Throughout this process, NSUH has grown their security team from 67 officers to 90 officers and has partnered with Nassau County Police to ensure they had the best security precautions in place. Hour-long trainings were held by Nassau County’s Chief of Patrols who taught employees how to protect themselves in case of an active shooting. This incredible partnership has allowed NSUH employees to feel safe and ready in case of an emergency.
With this new partnership, the support of senior leadership and the excitement of our employees, we know the new employee entrance is here to stay.
“We don’t budge with the new system – no matter what your role is within the health system, or who you are coming to see, you are following the new rules.” John Ferrigno, Director of Security
Photo: Members of our genetic counseling team in the Northwell Division of Genetics & Genomics
What is a Genetic Counselor?
What it is.
According to the National Society of Genetic Counselors genetic counselors: “have advanced training in medical genetics and counseling to guide and support patients seeking more information about how inherited diseases and conditions might affect them or their families, and to interpret test results.”
How to become one.
Genetic counselors (GCs) have master’s degrees from one of 30 programs across the country. Applicants generally have a science or psychology background, but they can come from any field. Other valuable experiences include working with people with disabilities, crisis counseling, laboratory work, and shadowing genetic counselors. GCs are accredited through an examination offered by the American Board of Genetic Counseling. Genetic counseling programs are also becoming more common around the world.
Why our employees became one.
“My undergraduate degree and first 20 years of work experience were in theater lighting. Like many GCs, the field was a career change for me. Several personal experiences over the years had sent me to GCs, and I was always impressed at how much they seemed to love their work. Now I am proud to count myself among them.”Michele Disco, Senior Genetic Counselor
“I found out about the profession during high school and during my undergraduate degree, found myself more and more attracted to the science of genetics, but basic science lab work was not for me. When I got the chance to shadow within a genetic counseling clinic was the moment I made the commitment that that was what I wanted to do. I transitioned into a genetic counseling graduate program immediately after my undergraduate degree and now here I am!” Amber Gamma, Genetic Counselor
Why you’ll love it.
“I love supporting families in learning more about genetics and their health, listening to their stories, and guiding them in their decisions. Sometimes the scientific information can help dispel fears about conditions running in the family; other times I need strong counseling skills to compassionately convey difficult news. Constantly staying informed about the rapidly changing field of genetics means that I am always learning. I am also fortunate to teach genetic counseling students, and to give educational presentations, both ways to learn more myself.” Michele Disco, Senior Genetic Counselor
“My favorite part of this field is the blending of education, human connection and science. Genetics is becoming increasingly more important in the field of medicine and being on the forefront of that innovation is incredibly exciting, but being able to translate it to everyday patient care and how the information affects these people and their families is where the real reward lies for me. Through an emphasis on strong patient relationships via empathy and advocacy, I find that not only am I always on a journey of learning to stay abreast of new scientific developments within the field, but I’m also on a journey of learning about my patients, what’s most important to them and how we can use this information to empower them in their healthcare and reproductive choices.”Amber Gamma, Genetic Counselor
What your role will be.
At Northwell, genetic counselors see prenatal, pediatric, and adult patients. For example, prenatal genetic counselors work with expecting couples interested in knowing more about their baby’s health and pediatric counselors work with children. Cancer genetic counselors at the Northwell Cancer Institute and the recently launched, multidisciplinary Northwell Center for Cancer Prevention and Wellness work with patients and families concerned about a family history of cancer, or who have cancer themselves.
We are also integrated into many Northwell Health departments and programs, including cardiology, hemophilia and sickle cell disease, pediatric hematology/oncology, reproductive endocrinology/fertility, and the Craniofacial, Marfan’s, and Neurofibromatosis Clinics, among others. Our role is continually expanding. Part of our expansion within the health system means increasing our close collaboration with physicians, advanced care practitioners, nutritionists, social workers, and other health care professionals, and partnering with them to provide patients with the highest level of compassionate care. We also serve as mentors for prospective and current genetic counseling master’s students completing their clinical rotations at Northwell, and are involved in research initiatives through the Feinstein Institute for Medical Research.
Leading the way in STEM initiatives – Chief People Innovation Officer Elaine Page honored as 100 Corporate Women Leaders in STEM
At Northwell Health, we aren’t satisfied with settling. We search for innovation in everything we do. That’s why we place such a high value on STEM education in achieving our goal of optimizing the health of our community.
Last week our Vice President of HR, Chief People Innovation Officer and leader of our Workforce Readiness Team, Elaine Page, was honored at the 2017 Million Women Mentors Summit & Awards as the 100 Corporate Women Leaders in STEM Honoree. Promoting innovation and growing our future workforce is one of Elaine’s passions and she understands that the future success depends upon growing and empowering tomorrow’s health care workforce to take an active interest in learning and innovation. With the changing healthcare landscape and a critical shortage of nurses and other skilled clinical professionals, educating our youth on the opportunities in health care and STEM skills (Science, Technology, Engineering and Math) take on a new and urgent priority.
“As I represent many women leaders receiving this honor, I’m reminded of that sage advice as I say thank you today and reflect on all those successful women who’ve helped me. From my high school teacher who told me I could be anything I dreamed I could be, to my first horrible boss who taught me exactly what not to do when I became a leader…and to the countless women leaders I’ve known who have struggled to make a place in the world for their voice but yet have carried themselves with graceful patience, knowing their time would come. They were and are fierce and I’ve reveled in the lessons I’ve learned from these women and try to impart that wisdom to my own team every day. So I thank you for recognizing the importance of women leaders in technology: for recognizing how we bring creativity and different thought to a traditionally male field. Thank you for highlighting the importance of women supporting other women, lifting each other up. It feels good to know that our powerful voices are shaping our future.” Elaine Page, Vice President of Human Resources and Chief People Innovation Officer
Northwell Health collaborates with internal and external partners to host system-wide STEM career programs, providing teacher education opportunities and fostering transformational education through the creation and support of Career Academies – while our student programs promote the wide scope of STEM-focused career paths and opportunities available within health care. Take a look at some of our initiatives:
Medical Marvels – In partnership with the Feinstein Institute for Medical Research, Medical Marvels hosts a competition for 9th & 10th grade students to engage educators and students in exploring, understanding and preparing students for the broad spectrum of STEM career paths.
The Spark! Challenge – This is a system wide STEM career awareness program for 11th and 12th grade students. The program highlights high growth and less known careers in healthcare. The Spark! Challenge has hosted over 1,300 students at more than 50 Northwell Health sites.
Top Minds Meet webinar series – This interactive webinar series introduces students to key Northwell Health leadership as it highlights various pathways to a successful career.
Medical Scholars Pipeline Program – The Hofstra School of Medicine and Northwell Health’s Center for Learning and Innovation are preparing high school students for health care careers through hands-on training, rigorous academic classes, and mentorship.
Annual Professional Development Day – In partnership with The Feinstein Institute, we’re engaging educators in the broad spectrum of career paths and the skills and education needed to work in tomorrow’s health care.
Long Island STEM Hub – Northwell Health and Brookhaven National Lab are Co-Stewards of this regional effort focused on engaging and aligning business and educational communities to engage and develop students for STEM careers.
International Internship Program – Northwell Health’s Center for Learning and Innovation and University College Cork in Ireland are opening exciting opportunities for undergraduates pursuing a bachelor’s degree in business information systems.
As we continue to push the boundaries we will focus on enhancing our STEM initiatives and try to understand how we can continue to build successful relationships with other companies who are driven by the same mission. For now, help us in congratulating Elaine Page on her prestigious award!
Looking for the perfect career destination? You’ll wish you were here!
Get ready to pack your bags – or at least your resume. Here are ten great reasons for making the move and joining us at Peconic Bay Medical Center (PBMC).
#1 – Big hospital advantages. Small hospital feel.
We’re a 182-bed acute-care hospital and designated stroke center, and though we’re a regional medical center, we have a strong community focus. Our working environment is close-knit and teammates are more like family.
#2 – A community that will embrace you.
Peconic Bay Medical Center is the area’s trusted source for quality care. We have employees who were actually born here and grew up in the community. But no matter where you’re from, this is a place where you’ll be immediately welcomed. That means you’ll be able to offer a full continuum of care to your friends and neighbors.
“I became a nurse because I wanted to make a difference in people’s lives. I was lucky enough to be able to do that for the people who mean the most to me, right here where I grew up. But even if you weren’t born here, you’ll be able to enjoy that connection to your work through patients and staff.”
–Cindy Anderson, RN, Assistant Nurse Manager
#3 – We’re going somewhere fast.
We never settle and are always moving forward. Our award-winning Kanas Center for Advanced Surgery is home to the da Vinci Surgical Robotics Program. PBMC also features Centers of Excellence in Bariatrics and Joint Replacement and is a recipient of the prestigious Joint Commission Gold Seal of Approval for Total Joint Replacement for Hip and Knee.
“Nursing care is exceptional. Everything we do is focused on patient care. We’re never complacent, it’s never business as usual.”
–Bruce Lavelle, RN
#4 – Getting here is half the fun.
As beautiful as our location is, the commute here makes it even more attractive. It’s an easy and peaceful commute, through picturesque countryside.
“Eastern Long Island is kind of like another world – but one you don’t have to go too far to reach.”
–Amy Loeb, Chief Nursing Officer
#5 – Technology to write home about.
When it comes to our clinical capabilities, we refuse to compromise. This includes a brand new, state-of-the-art cardiac cath lab and electrophysiology lab, advanced OR robotics and innovative technology throughout.
“We have the latest equipment. Things we’d have to transfer patients for in the past, we get to help them right here and now. We don’t lose critical time.”
–Bruce Lavelle, RN
#6 – A nice place to visit. An even better place to live.
Although it’s just a short trip to the energy and excitement of New York City, the serene beauty of eastern Long Island makes you feel as if you’re a million miles away, except there’s plenty to do. Enjoy a relaxing day among vineyards and wineries. Explore unique boutiques and shops. Sample delicious cuisine at one of the wonderful bistros and restaurants. Or just relax as you take in the sites
“Most of my life I’ve been a Long Islander, it’s a wonderful area – world class beaches, culture, fine arts, great climate.”
–Bruce Lavelle, RN
#7 – Never a dull moment.
With approximately 30,000 emergency visits each year, we have the busiest ED on the east end of Long Island. This translates into a dynamic and fast-paced environment in all of the areas of our hospital.
#8 – Happy employees.
At Peconic Bay Medical Center, we promote an environment where our people are valued, their skills are advanced, their knowledge is expanded and their ideas are respected. This keeps us inspired, involved and engaged. Our long-term satisfaction proves it!
#9 – You learn something new every day!
Continual professional development is a priority for us. We have a “Back 2 School” program where the hospital supports cohorts of nurses going back to school. We also offer a wide variety of educational resources, including the most advanced simulation center on Long Island.
#10 – It’s the place to grow!
As you can see, there are a lot of reasons to join Peconic Bay Medical Center. But the best one is that we’re just getting started with plans to grow our beautiful facilities and expand our capabilities. Right now, we’ve got great nursing opportunities to join us in these areas:
We’re completely redefining how exceptional patient care is delivered. Are you Made for this?
At Northwell Health, we are the pioneers searching for innovation in everything we do. You’ll see this visionary spirit come to life at Health Solutions. As Northwell Health’s care management organization, Health Solutions is helping to lead the organization to success in value-based care and population health. Take a look at all Health Solutions is achieving:
Join our talent community to explore career opportunities with Northwell Health Solutions!
Our people have spoken – they think our CEO is the best!
Congratulations to Michael Dowling on being named among the top 100 CEOs by Glassdoor
As employees of Northwell Health, we’ve always known it. But now, the rest of the world knows that our CEO, Michael J. Dowling is one of the best CEOs of 2017! Based on our employees’ feedback, he has just been ranked among the top large U.S. company CEOs in the 2017 Glassdoor® Employees’ Choice Awards. In fact, he’s the fourth highest ranked health care CEO! It’s no surprise. Because when it comes to building a world-renowned health system, Mr. Dowling is made for this.
“I’m honored to be recognized for my leadership by Northwell employees – my colleagues. The truth is employees at every level are truly the lifeblood of our health system,” said Mr. Dowling. “Our health care professionals and the support teams that treat our patients at the most-vulnerable times of their lives require not only expert clinical skills but compassion as well.”
Glassdoor is one of the world’s largest and fastest growing job sites. Its annual report highlights the Highest Rated CEOs throughout North America. Mr. Dowling’s 91% employee approval ratings are showing the world what we already know: his commitment and passion to our mission. This is a place where we are all empowered and engaged to go further, to challenge the state of health care and to deliver the highest quality care possible. As we passionately live out this vision, we’re delivering significant results. Our nurses’ engagement and satisfaction scores are the highest in New York City.
We congratulate Mr. Dowling on this prestigious honor and thank him for making Northwell Health such an incredible place to work. This award is also proof that our highest level of leadership delivers the kind of outstanding performance we expect of all our employees. Are you made for an employer that expects your best and helps you achieve it? Then you might be made for this.
Additional details on the results of the Glassdoor survey can be found here.
Are you transitioning into a new phase of your life? Are you looking for a job where you can make the most of your flexibility, dedication and compassion? RegionCare Nursing Agency, a licensed agency of Northwell Health, may have just what you’re seeking.
As a Home Health Aide with RegionCare Nursing Agency, you’ll help bring the exceptional, innovative care Northwell Health is known for right to the patient’s home. Your key role will enable patients to enjoy decreased healing time, improved mental health and an increased sense of dignity.
Home care is a rapidly growing area of health care. RegionCare Nursing Agency has openings for experienced Home Health Aides as well as training courses for those looking to begin a career in this rewarding field. “We’re looking for high caliber individuals,” says Mary Winters, Assistant Vice President of RegionCare. “We need people who are accountable, and who also have the flexibility to do this job well and are looking to grow with a dynamic healthcare organization.
The key role you’ll play.
As a Home Health Aide, you will work closely as a team with highly skilled nurses to provide comprehensive patient care. Because every patient is unique, you may be called on to provide any of the following services:
Bathing and dressing
Light housekeeping and laundry
Reading to patients
Taking patients for walks
Helping with hobbies and activities
The rewards you’ll enjoy.
Delivering this vital care while meeting our high standards may be challenging. “You have to be mature, empathic and patient,” notes Mary Winters. If you have what it takes, the benefits and perks are excellent and include:
Flexible days and hours
Paid continuing education
Compensation for travel time
Employee appreciation activities
Health Insurance (Full-time employees)
The training you need to get started.
One great thing about pursuing a career with RegionCare is that you don’t need home care experience. If you have a heart for caring for others, they can help you live out that passion. RegionCare Nursing Agency provides a FREE Home Health Aide Training Course to get you started. Offered multiple times throughout the year and at several locations, the course combines 75 hours of classroom training with 16 hours of supervised practical training. Registered Nurses provide instruction based on your unique needs and guide you in developing required hands-on skills. Of course, those with home health experience are definitely encouraged to apply as well.
Take the first step.
If you’re ready to make the most of your deep compassion for others, we invite you to join us as a Home Health Aide with RegionCare.
Ah, the fresh start to the New Year filled with hope and new beginnings. We all wake up the day after the ball drops and there is a new sense of determination and promise for the future. Here are our top 3 tips to keep your spirits high and your ambitions in sight so you can make the best of 2017, even if those post-New Year’s Eve feelings begin to fade away over time.
1. Get organized – Ok, we know this is on everyone’s to do list, but how many of you can actually cross it off? Take the time to prioritize the most important things in your life, professionally and personally, and then create realistic goals on how you want to accomplish them. If you don’t break down a goal into steps it may seem overwhelming and you may “save it for tomorrow” until the year runs out and it’s still on your to do list. Taking a few minutes every day to create a list of things you want to accomplish for the day will keep you in order, less stressed, and you may even find more time in the day to do something you enjoy!
2. Be mindful – Did you know that sitting for 5 minutes a day to reflect can help you physically, mentally and emotionally? Sometimes life takes us by storm and it’s easy to get wrapped up in the day to day antics – but as you are crossing off things on your to do list, don’t forget to take care of yourself. The only way you will be able to perform the best at your job, while also enjoying each day, is if you address your needs. Don’t forget to get the support you need in order to be successful!
3. Celebrate your wins –Big or small, if you accomplish something – celebrate it! Sometimes we get in such a routine that we don’t acknowledge some of our accomplishments. Whether it’s coming up with a new workout routine and sticking to it, or nailing a big presentation in front of the executives at your job, give yourself a pat on the back. Sometimes we have to be our own biggest supporters to stay motivated, and that’s ok.
Throughout this year remember to be realistic and honest with yourself so you can tackle every goal you set your mind to. Never forget that you determine how your life unfolds and at any moment you can change the path you are on if you are determined to do so. Let’s make 2017 the best year yet!
Navigating your engineering career at Northwell Health
Hear from Kory Stimpfl, Assistant Director of Engineering and Plant Operations, and Roger Arnott, Director of Engineering and Maintenance, about why they chose Northwell Health as the place to grow their engineering career.
Why did you choose to pursue an engineering career at Northwell Health.
KS:Huntington Hospital, and through them Northwell Health, has been a staple of the community for my entire life. I was born at Huntington Hospital, so I am grateful for the chance to work here and help make it even better. I have had many family and friends that have been helped right here, and now I have the chance to use my engineering skills to help other peoples family and friends.
RA: I personally chose to come to Northwell Health because I wanted to work in a field where I could use my skills and abilities to help people.
Tell me a little bit about your background? Were you always in health care – if you weren’t, why did you decide to get into the field?
KS: I graduated college from SUNY Maritime College in the spring of 2015 with a Bachelor’s degree in electrical engineering and a Coast Guard Marine Engineering License. Using this license I got a job as a civilian contractor with the US Navy. In this job I was on a team that took care of the engine room of one of the navy’s civilian ships. I worked for them for almost a year, during which time I was traveling all over the country and the world. I realized that I wanted something that was more stationary but also wanted to see how my engineering was benefiting people, because in my old job there was a much greater divide between myself and the “customer”. When I started looking for jobs, Huntington Hospital immediately stuck out because it would allow me the best of both worlds. As the Assistant director of Engineering I can use my engineering talents to help the hospital not only with the day to day facility operations, but also with the improvements to it going forward. Every day I know that the work that I am doing in the health care field will help save people’s lives, or at least help the medical staff save people’s lives.
RA: My career started in the Marine Industry after graduating from The U.S. Merchant Marine Academy.
After working as a Marine Engineer for almost 30 years, including operations in Desert Storm, Iraqi Freedom and Enduring Freedom and much international travel, it was time for a change. My new path took me to Brooklyn, New York for the next five years and a large 46 high story building housing complex with a centralized power plant. An engineering opportunity then arose to come to Northwell Health Huntington Hospital. I had grown up in Huntington, NY and the opportunity to work and help people at the very hospital I was born in was extremely appealing to me. This was my first endeavor into the Healthcare Industry.
What career growth opportunities does Northwell provide for you and all engineering professionals?
KS: Northwell health is a large healthcare system, and is always growing. As with any system this large, it begins to take on a lot of its own engineering and facility work. As an engineer within the system, there are opportunities to grow within the individual hospitals and into the Physical Assets department and beyond. As a young engineer, there is incredible room for growth within the system.
RA: I believe Northwell Health offers growth opportunities for engineering professionals in different ways. The many engineering responsibilities at a hospital afford engineers the opportunity to hone their skills and expertise in many different disciplines. In addition, Northwell Health is a large and ever growing organization. This allows one many opportunities for future career advancements.
Why would you encourage other engineers to work for our health system?
KS: Working in this health system allows you to have a direct impact on helping people. The sense of purpose here is incredible, all it takes is a walk around the hospital to see all the amazing things that are possible because of the work that our department does every day.
RA:If you are a person who desires work that is personally rewarding and professionally challenging, then Healthcare industry is a good field for you. Northwell Health is a great system because it believes in and fosters a culture where everyone is a caregiver to its patients. You truly feel you are part of a coordinated team supplying patient care.
What new initiatives/ projects have you worked on?
KS: Since July I have been involved multiple projects including the commissioning of two new emergency diesels and testing of their associated transfer switches. I have participated directly in the patient’s environment through Environment of Care rounds and through mock Joint Commission inspections. I have also been involved in the planning of the installation of three new boilers and two new air cooled HVAC chillers. As these projects complete there are always new ideas and projects around the corner that need some input from our department. This ensures that the job will always be exciting.
RA: Since my start a few months back I have been involved in numerous projects of varying sizes. Although it was started before my tenure I have been working to finalize and commission our new Emergency Department addition and its associated 3 MW of emergency diesel power system. I have also been working on the design and construction for three Main boiler installations totaling 650hp, and a chiller relocation and replacement project for 800 tons of air cooled chillers. Both of these projects being simply the first phase of a two phase projects. Additionally, we are also doing work for a new Hyperbaric unit requiring the installation of an additional Oxygen tank and pad, re-powering from 208 VAC to 480VAC, installation of new lab testing equipment, installation of new nuclear medicine equipment , replacement of an Underground fuel oil tank and new air handling equipment. This is all happening coincidentally with multiple departmental re-locations and renovations as well as the day to day repairs and maintenance of the hospital. It is a busy pace covering many Engineering disciplines but is extremely rewarding.
Interested in joining our team of engineers? Explore our unlimited career possibilities today.
The most advanced and accurate imaging equipment is only as good as the radiologists interpreting the studies. Northwell Health Imaging has the largest group of subspecialized, fellowship-trained radiologists on Long Island. We are excited to welcome three new imaging centers to our expanding service line.
Northwell Health Imaging is the first radiology practice in New York State – and seventh in the nation – to be designated as a Diagnostic Center of Excellence by the American College of Radiology (ACR) for achieving the highest levels of imaging quality, safety, and care. Our imaging centers are also accredited by the ACR as Breast Imaging Centers of Excellence and the Lung Cancer Alliance has named our facilities Screening Centers of Excellence.
When you become part of Northwell Health Imaging you will be joining a dedicated group of radiologists, nurse navigators, certified technologists, and caring support staff.
Learn more about our three new Imaging Centers:
Imaging at Bayshore
Northwell Health Imaging at Bay Shore offers a wide variety of diagnostic services, offering employees access to the latest imaging technology on the south shore of Long Island. In addition to MRI, PET/CT with low dose capability, SPECT/CT, ultrasound and digital X-ray, Imaging at Bay Shore will offer interventional radiology.
Imaging at Lenox Hill Greenwich Village
Northwell Health Imaging at Greenwich Village offers a full range of diagnostic and breast imaging services. Combining state-of-the-art equipment and advanced technology with subspecialized radiologists, this site offers employees access to outpatient radiology services in Manhattan. Services include: MRI, low dose CT, ultrasound, digital X-ray and bone densitometry. Comprehensive breast imaging services are also offered: 3D mammography, breast ultrasound, breast MRI and breast biopsies.
Imaging at Smithtown
Northwell Health Imaging at Smithtown also offers a full spectrum of diagnostic testing services including MRI, low dose CT, ultrasound, digital X-ray, bone densitometry, image-guided biopsies and procedures – all in spa-inspired settings. The center also offers comprehensive breast imaging services including 3D mammography, breast ultrasound, breast MRI and image-guided breast biopsies.
Join our team at one of our Imaging Centers and apply today.
As an organization we pride ourselves on teamwork, which is only one of the many pillars we stand on. Gary Levitt, RN at Southside Hospital, couldn’t agree more. Whenever he is walking into a shift he knows he will be surrounded by people he can trust, “It means a lot to me to be an RN in the Emergency Department at Southside Hospital. I am part of the most dynamic team I have ever known. We all have our different personalities which makes it all the more exciting. I can honestly say that we are one big family.”
Just like in all families, you have to accept the differences and learn to work around them. Levitt says, “We are always mostly happy together but there are days when we get frustrated with the job and sometimes with each other. What family doesn’t? In times of urgent situations, we place our differences aside and work extremely well together. I can even anticipate a co-worker’s response in a given situation. I guess when you spend so much time together, you really learn about a person.” Being in such a fast paced and highly demanding job it’s inevitable to avoid conflict but the environment that surrounds you makes all the difference. Gary knows that without the help of his team they wouldn’t be as successful as they are today:
“Our nurses, nurse assistants, physicians, PA’s, NP’s, x-ray technicians, transporters, ward clerks, social workers, case managers, and our leaders in administration all have to work together to provide the excellent care we give on a daily basis. I can’t do it alone. I need EVERYONE on the team.”
Leaning on each other and recognizing each employee for their strengths is exactly the environment we are talking about. Every team is committed to delivering exceptional patient experience, pursuing innovative ideas that are transforming the delivery of health care, and fostering greater teamwork to improve patient safety. The dedication Gary and his team shows is the perfect example of who we are here at Northwell Health: we are teamwork, we are innovation, we are excellence.
Photo: Gary is in the middle of the picture in the black t-shirt. His dedication to his team never fails to impress us: “The enclosed photo is me with my co-workers after a CPR course. I did not want to send a photo of just myself, but insisted on showing at least part of the team that I am proud to be a part of.”
2016 President’s Award Winner for Exceptional Patient/Customer Experience
About the Exceptional Patient/Customer Experience Winner
The winner for Exceptional Patient/ Customer Experience is Amy Smith, NP, Program Coordinator – Emergency Nursing at Lenox Health Greenwich Village. As a Sexual Assault and Violence Intervention advocate, Amy noticed that there was a great opportunity to better connect medical providers and patients in very difficult situations. She voluntarily responds to overnight calls from local emergency departments for patients who were victims of sexual assault or intimate partner violence.
She chose to become a nurse at North Shore University Hospital eight years ago. She worked on her off days to continue caring for patients in the Sexual Assault Nurse Examiner program, known as SANE. The lure of a day position landed Amy at Lenox Hill Greenwich Village. Although the facility was not officially a SANE center, Amy tended to patients who needed her specialized attention.
Her biggest influence has been from her work as program coordinator of emergency nursing at Lenox Hill Greenwich Village, a leadership role she embraced when the standalone emergency center was set to open two years ago. Since then, Amy has developed the nursing staff and has made strides in building Lenox Hill Greenwich Village into New York City’s newest SANE Center of Excellence.
She’s collaborated with the New York State Alliance Against Sexual Assault to train her staff. Amy has become a preceptor for the Department of Health and she’s helped set protocols for her program. In two years, Amy and her team have helped more than 80 sexual assault victims. She provides court testimony in support of the victims and is working with FDNY to train EMS providers in the pre-hospital care of sexual assault victims.
Her exemplary journey through Northwell Health is a direct result of her passion. From connecting medical providers with patients, to holding patients hands and making them feel comfortable, Amy makes a difference each and every day.
Transparency of Patient Satisfaction Reviews of Northwell Health Physician Partners Administration recognized that the focus on transparency in patient care quality is gaining significant momentum. With no reliable, transparent way for potential patients to learn about doctors or medical services, the unit began its Patient Satisfaction Reviews Transparency Program.
This journey began with the creation of individual doctor scorecards, based on the Press Ganey Medical Practice Survey. The results include absolute scores, percentile ranks against peer and national benchmarks, and patient comments — the best possible information about the care we provide. Northwell Health’s Find a Doctor profiles feature consumer-friendly data and ratings from more than 130,000 patient surveys, plus more than 12,000 comments on almost 1,000 physicians. Patient satisfaction scores have risen from the 45th to the 64th percentile with the new tool.
Last August, we became the first health care organization in the metro New York area and the seventh in the nation to provide public patient satisfaction reviews. Now, organizations like Duke, Virginia Mason, Reading Health System and the University of Pittsburgh Medical Center are seeking our expertise in patient transparency. This program has earned national recognition and is now a benchmark for other transparency initiatives.
The success of Northwell Health depends on our people!
As we continue to transform, our employees always remain committed to providing the best care for our patients, customers and team members.
Our team members who go above and beyond, and exemplify our mission and vision, are recognized through our Annual President’s Award Program. This year, our winners and nominees will be celebrated at the 10th Annual President’s Award Gala.
The President’s Award Gala
The 2016 President’s Award Gala, honors individuals and teams who represent the very best of the organization in three distinctive categories: Exceptional Patient/Customer Experience; Innovation; and Teamwork.
Exceptional Patient/Customer Experience Award: recognizes an individual who demonstrates extraordinary compassion and understanding for all people, as well as excels in creating a superior and consistent patient/customer experience;
Innovation Award: honors an individual or a team whose creativity, thought leadership and entrepreneurship has positively impacted Northwell Health’s strategic goals;
Teamwork Award:celebrates a team who has successfully collaborated and inspires others to improve quality, financial performance and/or patient-centric care.
Congratulations to the 2016 President’s Award winners.
From living Northwell Heath’s behavioral expectations every day, learning new skills and taking on additional responsibilities, to comforting patients and solving problems, our diverse nominees are the epitome of what it means to uphold our values and Culture of C.A.R.E:
Innovation Winner: The Long Island Jewish Medical Center’s MindFULL C.A.R.E Team
Exceptional Patient/Customer Experience Winner: Amy Smith, RN, Program Coordinator – Emergency Nursing at Lenox Health Greenwich Village
Teamwork Winner: Northwell Health Physician Partners Administration’s Transparency of Patient Satisfaction Reviews
It is the policy of the organization to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, genetic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.