Edie Marden, Assistant Vice President of Operations for the Northwell Health Trauma Institute, has a career journey that spans nearly three decades all at Northwell Health
“I have been working at Northwell Health for almost 28 years and I wouldn’t want to be anywhere else,” says Edie Marden, assistant vice president of operations, Northwell Health Trauma Institute.
Edie’s Northwell career comprised many roles, starting in 1993 at North Shore University Hospital (NSUH) as a registered nurse in the medical intensive care unit (MICU). She then transitioned to medical oncology where she advanced to become assistant nurse manager. With that leadership experience, she transitioned to nurse manager of various units at NSUH. She then progressed to become the assistant director of Department of Surgery, where she was responsible for quality management, and then assistant director of clinical services. Today she is an assistant vice president of the Trauma Institute and the Department of Surgery.
“My day-to-day role varies and that is what is exciting to me,” Edie says. In her current role, she directs the system-wide development, coordination and administration of the Trauma Institute along with its policies, guidelines, services and programs across the health system. She spends most of her time collaborating and guiding team members at each of Northwell’s seven trauma centers. “I focus on employee engagement to ensure the team gets the support and direction they need from leadership,” says Edie.
The support of Northwell
Northwell provides many opportunities for professional and personal growth. With Northwell’s support, Edie obtained her master’s in healthcare administration at Walden University. She continues to develop her skills and leadership by attending Northwell’s educational courses at the Center for Learning and Innovation (CLI) and served as a mentor for Northwell employees. “Northwell has been supportive throughout my career,” Edie says, noting encouragement by her leaders to attend national conferences — she was even a speaker at several events. “The support of leadership is paramount and having leaders I could talk to and get advice from has helped me achieve these goals.”
“I’ve had the opportunity to advance my career without having to leave Northwell,” says Edie. “There are so many avenues to explore and different roles to pursue.”
Searching for a new job can trigger a wide range of emotions—from hope to anxiety—and for many, the interview is the most intimidating part of the process.
But it doesn’t have to feel that way. After all, a request for an interview means your resume and application have spurred a company to want to learn more about you! The interview allows you to share more details about your experience and skills, as well as your personality. At the same time, you can learn more about the company and role beyond what you read in the job description.
Get to know Northwell’s interview process and read advice from our recruiters to help your next interview be a success.
What is the Northwell Health interview process?
While our most common steps are outlined above, your process may differ given the variety of positions at Northwell Health. Our Talent Acquisition team engages with candidates across a variety of ways such as texting, video, virtual or in-person interviews. For example, given the many pandemic-era adjustments that businesses and candidates have had to implement, virtual interviews are far more prevalent now than ever before. No matter how you’re interviewing with us, we’ve collected some great tips to help you prepare for a successful interview experience.
What’s expected in an interview
Whether you’re interviewing for an entry-level position or a more seasoned role, our recruiters recommend that you:
Arrive on time
Bring copies of your resume
Come prepared with questions
First impressions matter. Vikash Ramnarine, a senior talent acquisition specialist, reminds you to treat a virtual interview the same way you would if it were in person: “Make sure you’re dressed professionally—and don’t forget the camera is always on!”
Talent Acquisition Specialist Sade Somorin says if you’re attending an in-person interview, “Have your resume on hand. And read your resume to be prepared to answer questions pertaining to your job history.”
Sade looks at not just alignment between the candidate’s background and the role’s requirements, but also “the value the candidate will bring to their team and the organization as a whole.”
That means being specific. Sade suggests, “When you share a team project or assignment you participated in, explain the task, action and result that contributed to its success.”
Attentive listening is important, but an interview is a conversation, not a one-way street. “Candidates should have questions prepared to ask at the end of the interview about the position to ensure it is a good match for themselves and the company,” says Nicholas Franzini, a senior talent acquisition specialist. Asking pointed questions also demonstrates that you’ve done your research and have a true interest in the role and the company.
Preparing for your interview
Our recruiters advise:
Do your research on the position and the company
Troubleshoot ahead of time
Plan and arrange your setting
Senior Recruiter Shannon Skaee stresses doing research before the interview so you can better explain how your experience and the job’s expectations line up. “Demonstrating that you’ve done your research can set you apart from other candidates—and may impact the final hiring decision.”
Coaching legend Vince Lombardi once said, “If you are five minutes early, you are already ten minutes late.” That’s good advice on the gridiron as well as in the job market. “Candidates should also map out a route to ensure they arrive 15 minutes early,” says Nicholas.
This applies even if you’re interviewing from your kitchen table. You won’t have to worry about traveling to your interview, but you should still allow yourself at least 15 minutes to identify and address any technical issues that may arise, especially regarding your internet connection.
In a virtual setting, be mindful of your surroundings. Conduct the interview in a quiet location that minimizes background distractions and potential interruptions. A tabletop setting, such as a desk or dining table, works great because it provides a professional feel of sitting across from the recruiter. “Avoid using a phone for a video interview,” Vikash adds, “but if absolutely necessary, prop it up on something stable so that it’s not shaking.”
Other advice? Relax! Be confident about your skills. Let your experience and knowledge shine. At Northwell, we value being “Truly Ourselves”—expressing your personality during the interview can leave a positive and memorable impression on the interviewer.
After your interview, don’t forget to send a thank you note to everyone with whom you interviewed while you wait for your recruiter to reach out regarding next steps.
Now that you know what it’s like to interview at Northwell, it’s time to apply so you can become a Health Raiser! Explore careers today.
It is important to note that Northwell recruiters will always have an @northwell.edu email address and our communications will always be clear that they are from Northwell Health.
Helping our new hires get ready for their Northwell career journey
At Northwell Health, we strive to provide the best experience for our incoming team members to ensure they are fully prepared to start and experience a career well cared for.
Our pre-boarding and onboarding teams in the Talent Acquisition Department support our new hires from the moment they accept a job offer through their first day. They aim to provide a smooth transition from candidate to team member with guidance along the way.
Steps these teams help our future team members complete include:
Health and pre-hire appointments for medical clearance and required onboarding paperwork
A visit to security and human resources for certain requirements and an ID badge, as well as other verification processes
Preparing for our Beginnings orientation to help our newest team members be set up for success in their new career with us.
There is a great deal of coordination to ensure everyone is ready to begin in their new role at the right time.
Meet some of our amazing team members from our pre-boarding and onboarding teams :
Deziree Brandi, Supervisor, Talent Acquisition
Deziree has grown into her career at Northwell since starting as an admin support associate with FlexStaff in 2018. As a supervisor for talent acquisition in Human Resources, she supports the talent acquisition onboarding team by providing guidance for various projects and processes, ensuring that start dates are met, and helping to integrate new technology. “I always love working hand-in-hand with the candidates to provide them with the support and understanding of what is needed to start their new positions and future with Northwell,” says Deziree.
Deziree has also been able to grow her career at Northwell. “My previous and current managers have supported my growth by providing me with the tools and guidance to take on stretch assignments, develop professionally, and to build my confidence so I was ready to move into the next stage of my career,” says Deziree.
Aaron Weeks, Associate Talent Acquisition Program Manager
As a talent acquisition associate program manager for the Advanced Clinical Practice (ACP) team, Aaron helps facilitate a smooth and efficient onboarding experience for new ACP hires by partnering with medical staff services, hiring managers, and organizational leadership. “Interacting with the new hires is my favorite part,” says Aaron “I’m passionate about the customer service I provide, and I love making a difference in someone’s life no matter how big or small.”
Aaron has also grown his career here at Northwell. “Northwell has been impactful to my growth and development in many ways,” says Aaron. “My colleagues and leaders played the biggest role in my growth and development because they challenge me to be my best daily.”
Jeniece Devita, Talent Acquisition Representative
As a talent acquisition representative, Jeniece’s role is ensuring new hires are prepared for their appointments and verifying work experience, education, and credentials. Once the new hires have completed all of their requirements, she ensures they are set up for Beginnings, which is our new hire orientation, site orientation and any additional trainings required for her new team member journey. “There are many things I enjoy about working in onboarding,” says Jeniece. “I’m someone who likes to understand how what I’m doing fits into the bigger picture. It’s one of the things I find rewarding in my role. I can see how the work we do as HR professionals enables employees and the overall organization to reach their objectives.”
How Northwell is caring for our environment with the GreenBERG
April is Earth Month and we’d like to share how our team members are making a difference in our environment by being part of our Green Business Employee Resource group (BERG).
Each year we celebrate Earth Day we reaffirm our commitment to help protect our planet and work to address climate change. Many of our team members strive throughout the year to be environmentally conscious and make positive changes through our own actions of conservation, recycling and reducing our carbon footprint.
With the impacts of climate change becoming more and more urgent, there’s never been a better time to learn about Northwell’s GreenBERG, a group of Northwell team members who are motivated to improve the environmental impact of Northwell’s operations by advancing sustainable and socially responsible efforts across the organization. Our GreenBERG members are working together to advance positive environmental actions in our communities. Being part of our GreenBERG also keeps you connected with colleagues, helps you build your professional network and be part of meaningful changes made by our organization. Here are some of the top ways they are making an impact.
They take an active role in managing Northwell’s environmental impact in the workplace and in our communities.
Northwell’s GreenBERG is a group that focuses on the environmental impact of our operations and has a real voice in making decisions on how our organization prioritizes sustainable and socially responsive initiatives in the workplace and in our communities. The GreenBERG focuses on energy and emissions; waste; climate change impacts; recycling and a sustainable supply chain.
The GreenBERG helps us achieve important environmental goals that will help ensure our future.
Among the overall goals of Northwell’s GreenBERG, they aim to enhance recycling and waste optimization, improve transportation in an effort to reduce our carbon footprint—including establishing a fleet of “green” ambulances and charging stations—and improve energy efficiency within our workplace, marketplace and the communities we serve.
A priority for 2021 is to expand GreenBERG membership and awareness of the initiatives underway. The group is incredibly proud to be partnering with our Corporate Social Responsibility (CSR) group and committing to important goals including reducing our greenhouse gas emissions by 40% by 2030 and our electricity usage by 10% by 2027; obtaining 15% of our electricity from renewables by 2030 and increasing Northwell’s recycling volume to 25% of total waste volume by 2027. Other priorities include reducing regulated medical waste and incorporating sustainable and socially responsible products into our dietary menus.
One of the group’s most exciting plans for this year is a partnership with our Veterans and Allies: Liaisons of Reintegration (VALOR) BERG to clean and restore locations where military monuments are displayed. This is a first-of-its-kind initiative where two BERGs join together honoring our veterans with a clean environment.
Our members are proud to be part of a group that has a history of getting important work done.
Northwell has placed first in the annual Car Free Day Long Island event for the past eight years – including last year during the pandemic. And members were able to continue to honor Earth Day during the pandemic by providing team members with tips on how to reset their daily habits to be more environmentally conscious.
Northwell removes and recycles 200 tons of cardboard from our supply chain annually and has converted to using biodegradable K-Cups—we use 2.5 million a year!—across our footprint. We also have installed 44 electric vehicle charging stations across our sites and effectively preserved nearly 19,725 acres of forest land by installing high-efficiency equipment throughout our facilities.
Network with team members across Northwell.
Northwell’s GreenBERG has nearly 600 members. That means our members have the opportunity to work with hundreds of team members across the organization, develop new relationships and share the pride that comes with advancing our environmental goals.
Broaden your horizons by working toward a common goal.
Being part of the GreenBERG makes you part of a group of like-minded colleagues. You may all have different professional skill sets and responsibilities, but you are joined together to realize a common goal. The connections you make by being part of this group could lead to opportunities you may not have thought of before and help you make connections that will have benefits both personally and professionally. And it will definitely result in your own satisfaction in contributing to your organization and your community in a very positive way.
Northwell Health named one of Glassdoor’s best 100 places to work
At Northwell Health, we’re committed to creating careers well cared for and fostering a culture that makes our 75,000+ team members love coming to work. That’s why we’re proud to announce we’ve been honored with a Glassdoor Employees’ Choice Award, ranking among the 100 best companies in the nation to work for in 2021.
To determine winners of this award, Glassdoor looks not to nominations but instead directly to the people who work there. Winners are chosen based on the feedback offered voluntary and anonymously on their site, one of the largest job and recruiting sites in the world. Reviews range from topics such as leadership, the job itself, benefits, work environments and more.
We’re so grateful to our team members for sharing their valuable feedback that helped us receive this award. It is their commitment to the communities we serve that makes us a best place to work.
“This award is truly a significant achievement for Northwell Health and is a testament to our dedicated 75,000 employees,” said Michael Dowling, president and CEO of Northwell Health. “For nearly a year our entire workforce has banded together to fight the COVID-19 pandemic, with our team making significant sacrifices of themselves and their families to treat the 128,000 coronavirus patients to date at our facilities throughout the region. It is remarkable that the health system and its employees would be recognized with a Best Place to Work award during these unprecedented times.”
In addition to the positive feedback that has led to our company rating of 4.3 out of 5, with 5 being the highest score, constructive comments help us to further grow and develop programs that our team members need. Northwell is committed to ensuring our benefits and culture grow alongside our organization. With the onset of the COVID-19 pandemic, we’ve provided a special bank of time off to frontline workers and other staff members to use as needed.
Additionally, in support of their well-being, we created tranquil spaces at hospitals for team members to take a moment to rest and recharge outside of the clinical setting. Recognition of their tireless work was never more important and team members, first responders and community members alike organized grand clap outs to thank our team members and keep morale up.
Along with well-being support, development support was just as essential. In 2020, we launched a new human resources platform that created processes that will help team members to continue to grow and develop professionally through conversations with their management and increased internal mobility.
The Glassdoor recognition follows a series of accolades Northwell has received, each aimed at employee recognition, workplace safety and trust and leadership. Recently, Northwell was:
But don’t take our word for it! Read through some of the reviews left on our Glassdoor page:
“I’ve never worked for a company that cares so much about their employees. Management is always pushing you to do your best and never holds you back from growth opportunities like I’ve seen in other companies. They will always advocate for you if they feel it’s in YOUR best interest.”
“Strongly Recommend! Amazing place to work! Many Events and job opportunities, So many opportunities for growth and education. I am beyond proud and love to work for this company. I started as a staff nurse and have grown to this position. Through tuition reimbursement I have earned my bachelors and masters degrees! It’s an honor to work for this organization. Keep encouraging and pushing for internal growth for employees”
“Best place I’ve ever worked. Northwell Health has been a great place to work considering the work-life balance is perfect for my busy lifestyle. Driven by CEO Michael Dowling, the health system’s leadership has a proven direction the organization is heading in. Ongoing support and career advancement also make it a very attractive place to grow.”
“With 23 hospitals, 800 outpatient facilities and multiple corporate offices, Northwell Health has jobs and careers in nearly every profession it takes to run a modern, large and complex health system. Combined with a good benefits package and competitive salaries, opportunities for career growth and a corporate emphasis of excelling in whatever you do, it is a good choice for long term employment.”
“They really take time out to ensure patients and employees have a positive experience through Northwell. You can see changes from upper management with regards to concerns you may have and they are actively working on bettering the company and working experience. They are big on giving employees the opportunity to move up. Work life balance is great.”
“Northwell as a whole truly cares about their employees and makes this very clear. I enjoyed coming into work everyday. Always surrounded by brilliant minds that encouraged me to work harder.”
“So many opportunities at Northwell Heath. Leadership development programs and opportunities that enable you to reach for your greatest potential and goals, either as a clinical or non-clinical person.”
“Well structured organization. Looks out for the best interest of patients and therapists. Ability to grow within organization. Directors and supervisors are continually supportive of helping you grow in your career.”
“Northwell is a wonderful company and they really understand the way patient care is supposed to be delivered. Being able to be part of that experience is one of the best feelings.”
Growth through career conversations at Northwell Health
As one of Fortune’s 100 Best Companies to Work For®, Northwell Health is invested in our team members’ development and their career experience is of the utmost importance. With opportunities across our organization, Northwell implemented the GROW (Goals, Reflect, Opportunities, Will) model as a guide for important career conversations among team members and leaders to set goals, reflect on the career journey, explore opportunities, and how to get there.
We have a saying at Northwell that careers are well cared for and the GROW model truly supports our commitment in ensuring that the career aspirations of our team members are a part of their journey with us. Michael Dowling, Northwell President and CEO says, “We put our patients first, but to do that we need to take care of our employees and ensure a workplace that’s safe, life-affirming and team-oriented. Everyone at Northwell is connected by the common bond of service to our community.” Our commitment to the team member experience and alignment with their career aspirations is critical to our culture of innovation, and essential to ongoing efforts to create an environment where everyone feels welcomed, heard, and valued for their contributions.
Each member of the Northwell team is unique which means growth has a different meaning for every one of us based on our individual career interests and lifestyles. In order to celebrate these different strengths and goals, Northwell set out to create ways to support the personal and professional growth of our team.
Developing career paths with the GROW Model
The GROW model is what we use to guide career conversations and help leaders and team members collaborate on actionable, purposeful, and developmental plans aligned with their interests and available opportunities. This model shows members how to start or redirect themselves to their chosen and desired career path in one of our many career professions. It is completely customizable to meet their interests so that our team members can develop in a way that is most meaningful to them.
Careers conversations offer opportunities to strategize and develop action plans to reach certain goals and these conversations provide a structure that keeps the lines of communication open. They enable our leaders to be better career coaches and give a voice and a clear focus for our team members’ career paths.
Northwell is dedicated to helping employees achieve their goals by providing the steps and support necessary. Discover how you can GROW your career at Northwell Health.
Northwell Heroes Challenge promotes team member well-being while giving back
When our team members need help, you can expect everyone to rally behind them. The culture of giving runs strong at Northwell. That shined through during our first Northwell Heroes Challenge.
Inspired by a team member hoping to run a marathon to raise money for Northwell colleagues in need, a cross-functional team created the Northwell Heroes Challenge. This challenge was a way to encourage team members to focus on their well-being while raising funds in support of their colleagues.
Participants were encouraged to choose an activity and distance that fit their lifestyle, whether it be bicycling, running, swimming, walking, lifting, dancing or more. Over the next four weeks, team members trained and tracked their activity and movement on Northwell’s myWellness platform to meet their goals leading up to the first weekend in August when the challenge took place.
Partnering with Northwell’s Sports Therapy and Rehabilitation Services (STARS) rehabilitation team, stretching and recovery exercises were shared throughout the challenge. Training materials were also provided including goals for beginner, intermediate and advance levels from the New York Road Runners, a Northwell non-profit partner that helps and inspires people to run the New York Marathon. Northwell’s wellness team also curated a nutritional guide featuring recipes for training and race day. These resources and more helped take care of our team members have fun and achieve their well-being goals.
“During the height of the pandemic, the well-being of our team members was something that we passionately invested in as an organization,” says Pat Flynn, assistant vice president, Employee Wellness. These trying times only brought to the forefront the importance of physical, psychological and emotional health, and it was inspiring to see our team members using all forms of movement to improve their own health and well-being goals while so generously supporting our Caregiver Support Fund.”
“The enthusiasm and generosity of the Northwell team is incredible. Providing support through the Northwell Heroes Caregiver Support Fund is a critical and timely need, and we are grateful to everyone who has donated to this important initiative,” says Brian T. Lally, senior vice president and chief development officer, Northwell Health Foundation. The Northwell Heroes Challenge is an extraordinary example of our mission and values coming to life through the Northwell team.”
And while giving back is a reward on its own, those who fundraised had the ability to reach three different goals with rewards including a certificate, points on our team member reward platform myRecognition, Northwell branded swag, and the chance to win the grand prize – a Peloton bike and one-year Peloton digital membership!
Julie Argueta, a unit service associate at Huntington Hospital was the lucky winner of the grand prize. “I joined the Northwell Heroes Challenge to honor the heroes who work with me at Huntington Hospital,” says Julie. “Their bravery and courage during the height of the pandemic inspired me to take challenges and reach goals with pride. What an honor for me to win this, I only wish I could get one for all the heroes on my unit. My daughter Alexus and I cannot wait to cycle to nowhere!”
Hear from some of our Northwell Heroes Challenge ambassadors, who led the way throughout training with motivational posts and tips:
“Having the honor of being ambassador for the Heroes Challenge, I witnessed firsthand how team members supported and motivated each other to meet their fitness goals. It was so inspiring and outcomes of the challenge surpassed my every expectation I had at the beginning of this journey. If we keep moving forward together, anything is possible!”
Elizabeth DowlingRegistered Nurse, MEETH Infusion Center
“When I learned about the challenge, I knew I had to take this opportunity to give back to Northwell to say thank you for investing in me, my co-workers, and my family. I also used it as a platform to encourage my friends and family to continue to invest in self-care by living a healthy lifestyle. I always tell them that you only fail when you stop trying.”
Mystique HaynesPhysical Therapist Assistant, Orzac Center for Rehabilitation
“Under normal circumstances, I’m a very active person. However, during the pandemic, I lost motivation. And seeing how our front line workers battled the virus, I wanted to help as much as I could. The challenge was an excellent opportunity for me to help my fellow Northwell coworkers and get back on track. It was a great feeling to raise money for a good cause, train together, and support each other.”
“I participated in the Northwell Heroes Challenge because I felt it was the right time to challenge myself. After months of just going into the hospital for work and returning home, I needed something to get me back into a healthier regimen and this good cause was the perfect motivation.”
Eric SiedenDirector, Nutrition and Food Services, Plainview Hospital
Developing clinical careers through learning and innovation
At Northwell Health, we understand our role in building stronger, healthier communities and the value of the dedicated experts our patients trust in delivering their care. Our biggest assets are our employees and we are committed to our team members’ growth as they contribute to ours.
Northwell’s Center for Learning and Innovation (CLI) serves our growing workforce of 72,000 employees and offers continuous learning and development programs to meet the needs of our changing health system. CLI has worked to contribute to the preparedness of our organization by helping to ensure our clinical and non-clinical team members have the skills they need to be successful.
The Center for Learning and Innovation uses hands-on, interactive approaches to help guide employees through educational classes and best practices, including games, reflective debriefing, interactive technology, and simulations that enhance their profession and the care they deliver. In 2019, CLI had a total of 61,888 learners in attendance, which equated to over 301,445learner hours. Programs can vary in length from a few hours to a few months and span the personal, professional, and leadership domains.
With so many classes offered to our clinical and non-clinical team members, there’s a lot to highlight. Read below to learn about the programs CLI offers focusing on clinical growth and development. Stay tuned for our future blog highlighting the courses that foster non-clinical development!
The Clinical Skills Center
Providing a safe, structured, and standardized learning environment, The Clinical Skills Center allows healthcare professionals to reach beyond the clinical diagnosis and engage in a more humanistic way to care for patients. We use standardized patients (SPs), who are specially trained team members, for both clinical and non-clinical simulated encounters. The SPs are specifically educated to portray patient scenarios for the instruction and assessment of the clinical skills of medical professionals within our network.
Programs are customizable to meet the needs of our diverse community, and curriculum-specific goals are created to teach our team members while applying the industry’s best practices.
The Patient Safety Institute (PSI)
Outside of real patient simulation, we also incorporate high fidelity simulator training at the Patient Safety Institute (PSI). PSI is the simulation center for Northwell Health, the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies, and the Zucker School of Medicine. Its mission is to support the workforce by creating a realistic training environment where clinical teams can simulate real-life scenarios so individuals gain increased hands-on experience. This training makes use of advanced clinical mannequins which allow participants to develop an in-depth knowledge of patient care without practicing on human patients.
With the help of innovative technology, the PSI team can facilitate multiple patient care scenarios such as a multi-trauma simulation for a pediatric patient, the complicated birth of a preemie, and the cardiac arrest of an adult patient. The clinical team cares for the patient and then debriefs, discussing what went well and what can be improved so that the patients in our clinical care facilities can receive the best care possible.
The Bioskills Center’s purpose is to further medical research and development. As the first health system in the country to be accredited as a Network of Excellence in Robotic Surgery by the SRC, Northwell stands firm in its commitment to advance the healthcare industry and the skills of its employees. This center functions as a fresh, frozen cadaver lab where physicians, residents, medical students, nurses, surgical technologists and others in the medical field can receive surgical training and continue their medical education while working with some of the most innovative, advanced technology around.
By helping sharpen clinical skills and equipping team members with the tools they need to develop as leaders, our organization can guide our employees down a path that transforms their careers. As a result, CLI is not only ensuring growth within our employees, but ensuring each patient that walks into any of our facilities receives the highest quality of care available.
Northwell is committed to investing in the professional growth and development of its employees. Remember to check back next month to learn about our non-clinical programs!
Northwell’s Employee and Family Assistance Program: Taking care of our team members
At Northwell Health, we’re committed to creating benefits that are as unique as our team members. As New York State’s largest health care provider and private employer, we have more than 72,000 team members working to ensure we deliver compassionate care to our patients and communities. Our benefits help us to deliver that same compassionate care back to our team and their families in and out of the workplace.
One of these unique benefits is the Employee and Family Assistance Program (EAP). The EAP offers complimentary confidential counseling services to employees and their benefits-eligible family members. These services provide short-term, goal-directed coaching and counseling designed to help resolve problems that impact work and home life.
The EAP provides counseling through in-person services, both at their main office and through a dedicated EAP team member at each of our hospitals. These one-on-one sessions help guide team members through specific issues they may be facing, whether it’s dealing with a stressful professional or personal challenge. Phone and telehealth services are also available to help support our team members.
Working in healthcare also means the potential of working through critical times. As our healthcare heroes deliver care through the COVID-19 outbreak, the EAP is there for continuous support. Currently the EAP is offering emotional support and referral services to all employees. Through partnership with the Behavioral Health Service Line, Wellness, and Human Resources, they’re ensuring that all team members get the support, services, and information they need to navigate through this crisis.
“Problems are a part of life,” says Margaret Kuzminski, the EAP program manager. “But unresolved issues can lead to a crisis that may affect an employee’s health, home life and/or job performance. The EAP offers goal-directed assistance and sometimes all it takes is just a phone call to help them get back on track.”
And the benefits go beyond just one-on-one meetings. Team members can participate in educational programs at The Center for Learning and Innovation or customized programs on-site that provide guidance on a variety of topics. Additionally, the EAP offers Northwell supervisors and managers programs to help them mitigate potential stresses in the workplace, such as interpersonal workplace concerns, recognizing team members in need of help, and developing training strategies.
Celebrating acts of kindness among our family of Northwell heroes
Though we span across 23 hospitals and more than 750 ambulatory locations, our Northwell Health team is one big family. And as a family, our team members are committed to not only delivering the best patient care, but caring for each other and our communities.
Check out these stories of our clinical and non-clinical team members alike working to bring moments of positivity, hope and support amid COVID-19.
Finding Connections Hospital to Hospital, Unit to Unit
Kindness is connecting our teams across Northwell through video messages, photos, cards and other countless examples of ongoing support and humanity. For example, Krista Griffin, a patient access team member at Southside Hospital, raised money with her family to have catered food delivered to overnight workers in the ED. Also, the NICU team at Cohen Children’s Medical Center created and delivered care packages to other Northwell hospitals, and our nutrition and dining services teams baked fresh cookies for workers to bring home after a long day.
Bringing the Grocery Stores to our Team Members
Hospitals across Northwell realized the need to help support our healthcare heroes get the necessities they need at home. Hospital cafes have turned into temporary grocery stores, where our nurses, environmental services workers, physicians, therapists, transporters, techs and others can safely shop to stock their pantry or choose a freshly prepared meal to take home.
Stitching for our Heroes
Gloria Medina, a booking clerk at one of Northwell’s endoscopy practices, posted a call to action for all stitchers to help create artwork for our heroes. These custom portraits are being delivered to our healthcare heroes on the front lines as a way to say thank you and make them smile.
Finding Inspiration at Glen Cove Hospital
The 1 South Rehab team at Glen Cove Hospital created an Inspiration Tree within the hospital to leave small tokens of wisdom and motivation for team members and patients. These messages help them to find optimism and the importance of what matters most.
Chalk Art Acts of Kindness
Throughout the health system, chalk art has been popping up outside our hospitals. Messages from team members and our communities are being drawn to thank our workers and give them something bright and cheery to look at as they walk in and out of work.
Take 5 for YourSELF Fridays
The Employee Wellness team collaborated with myHealthBody to start a weekly series to encourage team members to take five minutes to care for themselves with “Take 5 for YourSELF Fridays”. The weekly videos and printouts include guided stretches and exercises to help relieve tension and grant wellness benefits that last all day.
We are all filled with gratitude for our wonderful Truly Together team. Their passion, dedication and kindness inspires us daily. To all healthcare heroes here and everywhere – THANK YOU!
In our employees’ own words. “Northwell is a Best Company to Work For because…”
We are honored to be named one of Fortune’s “100 Best Companies to Work For®”– the only health care provider in New York State to earn this recognition in 2020. However, achieving this milestone wouldn’t have been possible without the dedication, passion and skills of our extended family of more than 72,000 Northwell employees.
We recently conducted an online poll of team members working in various roles throughout our system. Here are the top 10 reasons why they chose to build their careers with us:
1 – A wide network of opportunities and resources
Northwell Health has 23 hospitals and more than 700 ambulatory locations, plus research labs, medical and nursing schools, a graduate school of molecular medicine, and extensive residency and fellowship programs. Wherever your career takes you, we have the resources to help you continue to further your professional growth within the Northwell Health system.
“Northwell really cares and values their employees. They encourage growth and provide resources to ensure that it happens. Northwell says they are going to do something and they actually get it done. It’s a wonderful company to work for.”
“Northwell gives everyone the opportunity to develop and grow within themselves as well as within the health system.”
“Northwell provides an environment to grow professionally, encourages employees to take care of themselves and gives us tools that offer the best care for the patients.”
“Northwell is a great company that allows you to grow – no matter what area you work in.”
“Northwell fosters professional development to not only benefit the health system and patient care but your personal dreams and goals.”
At Northwell, the learning never stops. We provide multiple resources for continued education and development, including tuition reimbursement, scholarships, and mentorship programs along with professional development courses for both clinical and non-clinical team members at our Center of Learning and Innovation (CLI).
“I love that our company always supports continuing education and likes to see team members grow in their careers.”
“From starting as a student nurse extern over 24 years ago to now working with administration, I’ve experienced tuition support through grad school, career advancement opportunities, lifelong friendships developed throughout the years, fun events and even enjoying a trip to Rome with my fellow Northwellian sister. These are just some reasons Northwell is an amazing workplace!”
“The past five years have been an incredible journey, filled with learning, growth and development both personally and professionally thanks to Northwell Health. I’ve gone from nursing assistant to nurse educator.”
“Northwell is the best place to work because it has so many opportunities to expand your career and helps you grow into a much better person. You can keep learning new and different types of things needed to better yourself in your field.”
Northwell’s leadership is dedicated to supporting all the people who do extraordinary work on behalf of our patients every day. From the top down, we are committed to fostering a culture that invests in our employees’ well-being, builds trust and provides a sense of belonging.
“After 22 years at Northwell I can respectfully say each of my managers were committed to our unit. Each of my coworkers were different but came together as a team for patient care, which bonded us. I love the changes that have brought efforts to improve our own health and becoming mindful as well. I am truly a proud employee of Northwell Health.”
“I love our senior leadership and my amazing doctors and staff.”
“I love my fellow employees and supervisors. It’s a great place to work with excellent staff and doctors.”
Our team members are celebrated and championed for being Truly Ourselves, regardless of race, ethnicity, cultural background, language proficiency, literacy, age, gender, gender identity, sexual orientation, religion, disability or socioeconomic status. Our dedication to supporting our team members’ uniqueness is why Great Place to Work has recognized us on the ‘Best Workplaces for Diversity’ list three years in a row.
“It’s a great place to work and to be my authentic self!”
“Northwell is a great place to work because of the care for employees as well as patients. Northwell helps employees grow and see their path for success. They aid with resources such as BERG groups and mentorship. Northwell strives for diversity and respect! I feel heard.”
“Northwell is a multifaceted community that applauds diversity, provides comprehensive services and specialties to our neighbors and offers diverse career opportunities for its employees!”
“Northwell is a great place to work because they give me the opportunity to be my best self.”
As New York State’s largest employer, when it comes to our employees, we think and act like family. We are always there for each other and united in our common goal to give our best to patients, their loved ones and each other. Our team is Truly Together.
“At Northwell, you don’t just have a career but you build a second family. It’s a home away from home.”
“We get to treat patients with the same care that you give your own family members!”
“It’s not just a place to work, it’s a home with a family by your side.”
“We sometimes spend more time with our ‘work family’ than our own families so it’s great to work for a place where you have each other’s backs and you feel welcomed and respected.”
“At Northwell, we are a family working toward a greater cause, something larger than oneself for the greater good. It is all about service and helping others!”
At Northwell you will always have the support – and the empowerment – to be your best. We encourage others to share ideas and let your voice be heard.
“Northwell gave me the ability to be a strong single mother – first they gave me a job I could stand on my own and support my child with, and now a position I can work from home so that I can ‘wear both hats’ and never miss a beat! I am so grateful for the life Northwell has helped me create for us.”
“There is support from administration to help individuals do our very best!”
“I love having the ability and support to take my ideas all the way in providing patient-centric care.”
7 – A commitment to providing the best, most advanced care.
We are Made for redefining the future of healthcare and that demands a passion for innovation. We seek those who are never satisfied, who aren’t afraid to question assumptions, and always strive to be innovative in delivering patient care.
“I’m proud to work for an organization that is a leader in clinical studies, research and development and education!”
“I love the commitment our organization has to improving the lives of our patients and employees!”
“Northwell provides personal attention and genuine dedication from all toward our patients. From security to registrars to MDs to environmental services – we all care.”
“Northwell puts our patients first and it shows. Every time I see a Northwell commercial it makes me PROUD to be a part of the team.”
“No matter where we are in this tremendous health system, we all work as a team and have the same goal at the end of the day–to stay connected, aware, respectful and empathetic while caring for our patients.”
All of us feel a sense of belonging and understand that every patient interaction is an opportunity to make a positive impression. No matter what our specific role or responsibilities, we are always looking for every opportunity to raise the bar.
“Northwell is committed to making changes to culture for the workforce and communities. We are family near and far! I take pride in seeing a Northwell employee at the supermarket or on the road and love to chat. I love bumping into people who have visited our sites and express how happy they are with their patient experience. We are all made for this!”
“Northwell is the best place to work because we are constantly improving. You always feel as though you have a voice and can make a change.”
“What makes Northwell a great place to work? Its vision, mission and culture. What’s more? The organizational promise and values – Made For This, a promise we all made to one another by delivering the best care possible for the patients, customers and communities it serves.”
At Northwell every department, site and person is interdependent but united in a mission to be there for our patients – and each other – first and foremost. We are stronger when we understand how all the pieces of our organization are connected, when every person knows their work is important and the how working together makes the impossible, possible.
“I love the teamwork and collaboration between different departments to give patients the best care.”
“Northwell is all about teamwork! Northwell has such wonderful people coming together for a common cause— the health and safety of our patients and coworkers. The culture of collaboration is TRULY unmatched!”
“There’s unity in the workplace. The sincerity, compassion and kindness of the staff, not just for our patients but for each other as well.”
“I love our ‘we are all in this together’ approach. Truly makes you feel like all things are possible!”
We work hard to support employee work/life balance, helping people enjoy their work, as well as their time away from the job. We offer special services that provide back-up child and elder care, financial assistance for adoption and home buying, and banking. National and local discounts are offered on a rotating basis lowering the cost of gym memberships, entertainment, car purchasing and repairs, and so much more.
“I love the effort that Northwell puts into its employee engagement and wellness. They’re taking care of those who take care of others.”
“Northwell takes care of your physical, emotional and mental needs so you can bring the best of yourself to work every day. We have honest leadership, filled with passionate people in a great environment.”
“Northwell is full of awesome people and supportive leadership that encourage me to have work life balance and wellness!”
The more than 72,000 Northwell team members are what makes us strong. We make sure their contributions are recognized and their accomplishments are celebrated so everyone feels their careers are meaningful, dynamic and rewarding.
“I pass many hospitals on my way to work, and when people ask why I don’t work closer to home, it’s because of the people I work with!”
“All of the patients who put their trust in us, the caring doctors and PAs, the wonderful coworkers, and the supportive managers – all of our people contribute to making Northwell a wonderful place to work.”
“Where else in the nation are 70,000+ people more united in their common believe that, together, we can change the world?”
Benefits with your health and financial well-being in mind
As New York State’s largest employer, Northwell Health is committed to offering their team members and their dependents a comprehensive benefits package that’s been designed to provide health and welfare options that optimize their health and financial well-being.
Northwell offers multiple medical plans which include a plan that provides our team members with additional savings when utilizing in-system providers and services. We also offer a plan that makes it affordable to go out-of-network for healthcare needs.
In addition to the medical plans, Northwell offers:
Life insurance plans
Flexible Spending Accounts
To complement the cost of our medical plan Northwell offers medical plan participants the opportunity to earn up to $1,560 in pay credits in exchange for four healthy actions through the Well-being Credit Program.
Saving for the future
Northwell offers a robust retirement package, designed to encourage saving smart through access to free, one-on-one retirement consultations, an automatic saving escalation feature, and employer contributions.
The 401(k), 403(b), 457(b) and 409A plans allow team member contributions to grow tax-deferred until withdrawn at retirement. Newly hired team members are automatically enrolled in the plan for 3% of their annual pre-tax salary 30 days after their date of hire. To receive the maximum employer matching contribution (which starts after one year in which the employee worked at least 975 hours), they must contribute at least 6% of their annual salary to receive the match.
We have a strong commitment to the professional growth and development of all our team members through our Center for Learning and Innovation; nationally recognized for leadership in workforce development and as a model provider of continuous organizational learning. We also offer a robust offering of other educational resources such as our Tuition Reimbursement program, multiple scholarship programs, loan forgiveness and student loan refinancing.
Northwell offers all team members access to fun and engaging online resources focused around health-related challenges, such as virtual walks and competitions to get and keep our employees healthy. Teamwork is encouraged with the opportunity to earn valuable rewards points redeemable for big ticket items and recognition in return for a commitment to living a healthy lifestyle.
We also offer organized sports leagues throughout the year, encouraging friendly competition and teamwork.
In addition, Northwell offers a suite of free well-being benefits that will enhance a participant’s physical and emotional persona through online coaching and education.
All team members, and their family members, have access to our Employee and Family Assistance Program (EAP). Staffed by licensed behavioral health experts EAP offers short-term, goal-directed coaching and counseling designed to help resolve problems that have an impact on a team member’s work and/or home life.
We’ve also worked hard to support employee work/life balance with special services that provide back-up child and elder care, financial assistance for adoption and home buying, and banking. National and local discounts are offered on a rotating basis lowering the cost of gym memberships, entertainment, car purchasing and repairs, and so much more.
From unique health care and wellness to financially sound retirement plans with generous matching to educational and professional development support that takes your career growth to a new level, we are always looking for ways to ensure that our employees are truly well cared for.
An Appointment With: Michael Dowling, Northwell Health President and CEO
What does the 2020 vision for Northwell Health look like?
Northwell Health will measure success in 2020 on our ability to maintain a strong financial footing while preserving our mission to improve the health of the communities we serve. Achieving that is a significant challenge in the midst of the dynamic, ever-changing environment in which health care providers operate.
There’s growing competition among both traditional providers and new entrants trying to break into the market such as Google, Amazon and CVS, to name a few. Government intervention looms over the horizon. No matter what others are doing, delivering great care should always be our first priority. Our patients are why we’re here.
Taking a stance on issues we believe in is another area we won’t shy away from, whether it’s immigration reform or common-sense gun legislation. We’ll stand up for our beliefs, not because it is easy, but because it is hard. We need to be a voice for the disenfranchised in the communities we serve.
Explain why the year ahead is a crucial one for Northwell’s capital investments.
Beyond preserving our mission in the year ahead, we look to:
increase our investments in basic infrastructure, technology and people;
expand inpatient bed capacity at Long Island Jewish Medical Center and North Shore University, Staten Island University Hospital and Southside hospitals, which are routinely at or over capacity;
target continued ambulatory growth;
try to maintain a good payer-mix balance; and
achieve a higher operating margin, which would strengthen the health system’s credit rating, enabling us to borrow at lower interest rates as we continue to invest in our future.
I’m excited about the transformation at hospitals happening throughout the health system, from the new Corey Critical Care Pavilion at Peconic Bay Medical Center opening this month to the planned groundbreaking of the Petrocelli Advanced Surgical Pavilion at North Shore University Hospital this spring and the ongoing transformation of Southside Hospital into a regional destination for top-notch care on the south shore. We will continue to work with our Upper East Side neighbors and city agencies to develop a plan that will enable us to move forward with the redevelopment of Lenox Hill Hospital.
In what ways will ambulatory care fuel future growth?
At Northwell, we are well positioned for success in 2020 and beyond, based on the continued maturation of the clinical, academic and research enterprise the health system has built over its 28-year history. Beyond our 23 hospitals, the health system now has 744 outpatient locations – and we’ll have 786 by the end of this year, including:
21 additional primary care practices (increasing the number of practices to 239);
23 additional specialty centers, including seven more kidney dialysis centers (increasing the number of centers to 18);
two additional outpatient cancer centers, including one in Eastern Long Island and another on Staten Island;
three additional urgent care centers (increasing the number of urgent care centers to 55); and
two additional ambulatory surgery centers (increasing the number of ambulatory surgery centers to 18).
Due to our ambulatory patient expansion, it’s noteworthy that Northwell’s revenues, projected at $13.5 billion in 2020, will be a 50-50 split between inpatient and outpatient. By comparison, the inpatient/outpatient revenue split was 70-30 percent in 2005.
The recent addition of Concorde Medical Group in Manhattan and its 23 physicians) and clinical affiliations with two large private physician practices, CareMount Medical and AdvantageCare Physicians, further expands our reach into the communities we serve.
How will the Presidential election impact health care?
If the last decade of health care reform and regulation are any guide, then the outcome of the 2020 President race promises to bring more changes to the industry in the coming years. Regardless of what party controls the White House and Congress, health care will receive more than its share of government scrutiny.
Meeting our patients’ needs poses a whole other set of challenges in this uncertain regulatory environment. On the business side, providers are relying to a much greater degree on government payers like Medicare and Medicaid, as relationships with commercial payers continue to become more complex. On top of all that, there’s a growing push from the federal government for increased transparency, with a push toward greater value, cost containment and increased access to care.
Most importantly, we’ll continue to stand by our values. While it may be coincidental, one week after hosting our first Northwell Health Gun Violence Prevention Forum in December and pledging $1 million toward research, prevention, education and advocacy efforts to combat gun violence, Congress approved $25 million in funding for gun safety research – the first time in a quarter century that it has allocated funds for that purpose.
Why is developing and retaining talented employees important to the health of the organization?
To succeed in this environment requires providers to be adaptable, flexible and entrepreneurial. You need to be comfortable dealing with ambiguity, while relying on a progressive culture and a strong talent base. Educating and empowering our employees along their professional journey is personally important to me, but also essential for the long-term success of the health system.
That’s why Northwell created the Center for Learning and Innovation, rebuilt the foundation of the health system upon its own medical school, the Donald and Barbara Zucker School of Medicine at Hofstra/Northwell, as well as the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies. These and other educational opportunities allow Northwell and its workforce to grow and stay ahead of the competition in a fast-moving industry.
As health care providers, we also have an obligation to not only treat people when they’re sick or injured, but to promote healthy lifestyles and help people avoid getting sick in the first place. We’ve made concerted efforts to think about the communities we serve in a holistic way. That means gaining a better understanding of the social determinants of health that have caused significant disparities in life expectancy in our most-vulnerable communities, where chronic disease is prevalent. We’re responding to those needs by pursuing problem-solving solutions, whether it’s providing access to fresh produce and nutritious meals through our hospital-based “Food as Health” program, educating people about the importance of HIV testing and Pre-exposure prophylaxis (PrEP) medication for at-risk populations, or training community-based health workers to help local residents adopt and maintain healthy behaviors. It’s all part of our mission to improve the health of the communities we serve.
What’s growing on at Staten Island University Hospital?
Exciting change is on the horizon at Northwell Health’s Staten Island University Hospital (SIUH). Already an award-winning hospital and one of Staten Island’s top employers, SIUH is undertaking several major expansion, renovation and modernization projects in the next few years. When completed, these projects will enable SIUH to provide even more advanced and exceptional care to the dynamic and growing communities of Staten Island. They will also open up exciting, rewarding career opportunities in a wide variety clinical and non-clinical disciplines. Check back often for the latest openings.
Take a look at some of the developments that are in the works:
This project is focused on the creation of an innovative, new hybrid OR. This 1,000 sq. ft. hybrid OR will feature state-of-the-art technology supporting high-level surgery cases, including cardiothoracic surgery, structural heart, vascular and electrophysiology. The room can also be converted to perform any other surgical cases as needed. The project will also involve modernizing staff support areas such as the locker rooms, lounge, and periOperative offices. These enhancements and upgrades within our periOperative spaces will positively impact recruitment for the periOperative fellowship program while enabling SIUH to attract outstanding experienced periOperative RNs.
Brand-new Maternal and Child Health Center
Our new Maternal and Child Health Center will contain state-of-the-art capabilities, including labor and delivery suites, C-section ORs, recovery spaces, and a new postpartum and NICU unit. Within this beautiful setting, patients and their families will enjoy more privacy during their special time. The space is also designed to facilitate closer collaboration for clinical professionals while providing decentralized nursing care with computers/medications in the rooms at the point of care. When completed, the center will include:
10 labor & delivery rooms
Three operating rooms
37 maternity beds
12 nursery bassinets
20 NICU bassinets
Two high risk/hydration bays
Four triage rooms
Five pre-op/recovery rooms
Comprehensive Cancer Center
Expected opening 2021
Designed to consolidate oncology services into a single location, this significant project expands medical oncology, infusion and support services to create a modern, state-of-the-art cancer diagnostic and treatment facility.
Extensive outpatient chemotherapy infusion
Surgical oncology procedures
Radiation seed implementation
Advanced diagnostic technologies
Comprehensive Breast Center
Clinical trials and research
Cancer genetics program
Laboratory services, clinical pathology, cytogenetics, flow cytometry and much more
With all of these innovations and enhancements, RNs remain at the core of the delivery of exceptional patient care at Staten Island University Hospital. Northwell Health provides a wide variety of fellowship programs, internships, externships and ongoing learning opportunities to help nurses continually grow their clinical abilities and expand their career potential.
We’re breaking ground on a groundbreaking Microbiology laboratory
Northwell Health and NYC Health + Hospitals have started work on a brand new shared lab! The $47.7 million, 36,000 square-foot lab in Little Neck will primarily perform microbiology tests and will provide enhanced service levels to the physicians and patients in our community while bringing additional jobs to the city! The new lab will be the largest, nonprofit, hospital-operated lab network in the nation and will be processing over 50 million tests annually. This means enticing career opportunities for lab professionals to be the first inside this new lab!
The Microbiology lab is in an exciting phase of development. Northwell Health will be implementing cutting-edge technology in our transition to this new space. It will be the first lab in the country with two total lab automation system lines (TLS), which includes automatic specimen processing and digital imaging and to supplement classical microbiology methods, the lab uses MALDI-TOF mass spectrometry. This new automated Micro equipment will be known as Kiestra.
“Having Kiestra at Little Neck Parkway will introduce a new beginning to the Microbiology World with new automation,” said Ebru Turk, Microbiology Technologist.
This new lab is just another way that Northwell Health is rising to the challenge that we’re Made for. We are actively recruiting enthusiastic and capable technologists to help us realize this project to its full potential. Explore opportunities inside this brand new, state-of-the-art facility here.
At Northwell, we’re flexible and not afraid to push boundaries. So, the forecast and eventual onset of rain that showed up at the finale of this year’s employee Rally didn’t stop our team members from making unforgettable memories together and celebrating the “Story of us.” There was nothing but sunny and smiling faces at the Northwell Health at Jones Beach Theater on Saturday, July 21 when thousands of Northwell team members gathered for this incredible event.
This year’s Rally was all about storytelling and started at the Wellgate, our healthy version of a tailgate. In the “Story of Us” zone, guests could visit “Did You Know?” tents to learn about different initiatives for Northwell team members– such as myWellness, the Gift of Life (Northwell’s organ donation partnership program) and the work of our Foundation (we are a non-profit after all).
It was in this zone that Northwell even beat a world record! Rally guests worked together to help Northwell break the Guinness World Record for the most color by number contributions. 829 participants colored in a giant mural depicting our health system, beating the previous record of 455 participants.
In the “Story of Life” zone, Rally guests experienced the power of connection. Here guests could taste healthy choice recipes crafted by 12 Northwell chefs from our hospitals. They also discovered the healing power of pet therapy, getting the opportunity to meet with Northwell’s furriest team members. Poetry was also part of the day, with poets writing a personalized haiku for guests based on their own stories.
Rally guests could then walk through the different features highlighting our “Stores of Curiosity”. Guests could participate in training in an ambulance simulator or support one of Northwell’s next innovations by signing the “What if” wall which gave an inside look into some of our health system’s next big ideas. The zone’s Hall of Innovation was another big hit at the Rally. From a telehealth bike that gives patients access to supervised pulmonary rehabilitation therapy remotely, to a Northwell Health skill for Amazon Alexa that delivers current wait times for our patients, Northwell’s team members are developing innovations that will help shape the future of health care.
Other featured initiatives included: the Fin (the first 3D-printed, amphibious, prosthetic leg that allows amputee swimmers to navigate in and out of the water), Bottle Cap (an app that provides patients with automated text messaging and online coaching to learn about and reduce their consumption of alcoholic beverages,) and Project Polaris (a multi-year journey to reimagine HR processes).
In our “Stories of Celebration” zone, we celebrated our diverse and growing team of more than 66,000, including the stories of our President’s Awards winners and finalists, service awards recipients, and those who volunteered for service in last year’s Hurricane Harvey and Maria relief efforts. Our employees are so much more than their scrubs and stethoscopes and Rally guests were able to look, listen, touch and feel the exceptional stories of their fellow team members in our immersive display celebrating Northwell’s every day heroes.
Finally, at the Activity Stage, employees moved to the beat at the Zumba class led by a Northwell team member, Daniel Manalo, and danced to the music of the Hot Seeds, our very own physician band.
After the Wellgate experience, attendees entered the amphitheater for the main show, an experience that won’t soon be forgotten. From a guest speaker to President’s Awards Winner tributes to the grand prize drawing of our employee walk challenge to special performances, team members danced and cheered all night long.
It of course wouldn’t be a Rally without Michael J. Dowling, Northwell’s President and CEO. It’s not often your CEO make their big entrance on a boat! His remarks, as always, inspired everyone in attendance and he reminded team members to continue to innovate for our patients and our community.
Advancing Northwell’s spirit of innovation was the Rally’s guest speaker, Mick Ebeling. Mick founded Not Impossible Labs and works hard to expand the possibilities of technology to provide solutions for fundamental human needs, causing waves in and out of the world of healthcare. His powerful speech inspired Northwell employees to continue to view the world differently and to challenge the idea of impossible.
Closing the 2018 Northwell Rally was a spectacular performance from Michael Elroy and the Broadway Inspirational Voices and a moving display from The Silhouettes.
The excitement in the air was contagious, with team members feeling reinvigorated for what lies ahead. Of course, the excitement was never higher than when it came time to announce the big winners for the Walk to Dublin employee step challenge. The winning team was announced, with all ten members receiving a free trip to Dublin. But that wasn’t all – as a surprise, two more teams were awarded the grand prize for a total of thirty employees headed to Dublin!
As the event came to a close, there was one impassioned thought running through the crowd: we can’t wait to see what the Story of Us brings next year!
A Pulse Check on Healthcare Careers: Q&A with our SVP & Chief People Officer Joseph Moscola
For the first time in history, healthcare was the largest source of U.S. jobs for the last quarter in 2017. With job opportunities in healthcare surpassing both retail and manufacturing, there’s never been a better time to start your career with Northwell. We checked in with our SVP and Chief People Officer Joseph Moscola to see how and where Northwell’s careers are booming amidst the growing demand across the industry.
Careers: With unemployment at 4.1%, Northwell Health is still hiring over 200 people each week ranging from clerical to clinical administrative. Why does Northwell’s career opportunity continue to be so prevalent?
Joseph Moscola: I think we are seeing two factors at play. The number of jobs in healthcare is growing, a trend that has continued for the past couple of years and will continue in years to come. As the Baby Boomers reach their senior years and the population ages, there are going to be more and more opportunities in healthcare. The second factor is the growing brand of Northwell as well as our growing reputation as an employer of choice. In 2018, we were named one of Fortune’s Best Places to Work in Health Care and BioPharma.
C: In March, the Bureau of Labor Statistics said that healthcare added 22,000 jobs and that the biggest gain was in ambulatory health care services. At Northwell, our ambulatory care is growing. Why does ambulatory continue to be a top need, what positions are we looking to hire for and how is it impacting care and careers in our communities?
JM: Care continues to shift out of the hospital and into the ambulatory space. This is a result of better technology, less invasive treatment options available to patients and healthcare plan incentives. We’re always looking for RNs, Revenue Cycle roles, Medical Office Assistants and Advanced Clinical Providers (ACPs). We’re able to take a more holistic approach to the patient and bring the highest quality of care to our communities, including our own team members. It also opens up more opportunities for different careers within the community.
C: What are some other growing areas at Northwell that candidates should watch out for and why?
JM: We continue to see growing opportunities for ACPs, RNs, home health aides and roles in perioperative care. As care continues to transition from the hospital to ambulatory facilities and to the home, we will continue to see a growth in support service type roles. Also, with advancements in technology and a focus on finding data driven solutions, roles in healthcare IT will be more in demand. There will be more and more of a need for analysts, data scientists, software engineers and computer programmers.
C: For students looking to go into healthcare sector, what are the jobs you recommend they consider?
JM: There are some really great opportunities to start your career in healthcare before you’ve earned your college degree. If you are looking to enter the workforce sooner, you can begin with a “Middle Skills” position, including specialty technicians such as EEG, EKG, surgical techs, sterile processing techs, radiology techs and careers as medical assistants and phlebotomists, etc. There are many benefits to starting your career in one of these high-demand jobs and opportunities for advancement and different career paths you can take from initial hire.
C: How does Northwell retain employees and allow them to grow within the health system?
JM: We retain our team members and encourage their growth by creating a positive and rewarding work environment where team members are empowered to challenge the status quo. This is not a normal 9 to 5. Our team members are flexible, hardworking and not afraid to push boundaries to go the extra mile for our colleagues, our patients and their families. This is a calling and our team members truly feel that when they are at Northwell.
C: One piece of advice for anyone looking to go into a healthcare career.
JM: Healthcare is the one industry where all types of professions have the common goal of caring for people, patients and communities. Whatever you want to do, whatever path you choose to take, can be done in healthcare. Most importantly follow your passion!
Are you Made for a career at Northwell? Explore current job opportunities across our healthcare system.
How to start your career in health care before you’ve earned a college degree
You don’t need a college or advanced degree to begin a rewarding healthcare career that can really take you places. Whether you’re not sure if a traditional four-year degree is for you, or you would like to enter the workforce sooner, you can begin your career journey in a middle skills position at Northwell Health. There are huge benefits to starting your career in one of these high-demand jobs, and that’s why we’re spreading the word about these opportunities.
“Middle skills” is defined as anything above a high school diploma but lower than a baccalaureate degree including certifications, trade schools, associate degrees and certain licensing. Opportunities include specialty technicians such as EEG, EKG, surgical techs, sterile processing techs, radiology techs and careers as medical assistants and phlebotomists, nursing assistants and more.
A middle skills position offers you opportunities to create a robust career. From initial hire, there are multiple career pathways available– complete with competitive pay and benefits packages. Imagine this…
You begin your career as a central sterile technician, ensuring surgical equipment and instrumentation is sterile, and begin to gain essential work experience in the healthcare industry. You decide that you want to work directly in the operating room, and pursue education as a surgical technician (did you know Northwell offers tuition reimbursement for qualified employees?!). After that, you decide to go back to school to study nursing, and eventually, you could put all this experience and education into becoming an OR nurse. Perhaps you decide that’s not the direction for you and continue to management in your particular role. We’ve seen it happen!
The real attraction of working in middle skills is the demand. There is a shortage of people working in these essential jobs across the country and these positions are critical to the healthcare workforce. Starting in a middle skills job can give you the experience, the network, the demand, the education and the opportunity to succeed in the health care field without a college degree.
About Workforce Readiness
We’re spreading the word about middle skills opportunities through Northwell Health’s Department of Workforce Readiness, which partners with educational institutions and creates initiatives to support the workforce of tomorrow. We work collaboratively on local, state and national levels to increase awareness and address the STEM workforce gap. We provide a collaborative voice between industry and education.
As we enter the new year, try to find time to catch up on your reading. Here are a few books to help you begin.
The Big Burn by Timothy Egan
This is an enjoyable and educational read about the biggest forest fire in the U.S. history (in 1910). It devastated large areas of Idaho, Montana and Wyoming. The book is also the history of the U.S. Forest Service and the conservation legacy of Teddy Roosevelt. Very worthwhile.
Americana: A 400-year History of American Capitalism by Bhu Srinivasan
If you enjoy history, business and entrepreneurship this is the book for you. A large book but well organized into specific topical sections that provide relevant details in an enjoyable and readable fashion. You will learn a lot.
The Internationalists by Oona A. Hathaway and Scott J. Shapiro
A great history about the 1928 Peace Treaty when world leaders got together in Paris to outlaw future war. It did not work, of course but it is a splendid backdrop to current events. If you like history this is a must read.
The Master Algorithm by Pedro Domingos
Interested in artificial intelligence (machine learning) this is the book to read. It outlines the background of AI and what we can expect to see in the next five to ten years – especially in the health care area. This will change how you think.
Conscience of a Conservativeby Jeff Flake
Senator Flake, as you may know, just resigned from office because of the current political environment. He has received a lot of press coverage as a result. This book is definitely worth reading. He outlines his view of the conservative agenda in a substantial, analytical way. You will find much you will probably agree with- even if you are a liberal. It is only 135 pages- but well written and puts much of current debate in perspective.
Irena’s Childrenby Tilar J. Mazzeo
The true story of Irena Sendler who saved thousands of children from death in Nazi occupied Poland in World War II- an extraordinary personal risk. After you read this great book you will ask- what have I done? A history and a story of courage.
Superpower: Three Choices for America’s Role in the Worldby Ian Bremmer
Confused by the current debate, then read this. It will help clarify your thinking, give you historical perspective and be better informed overall. It is illuminating and well written.
Photo: Amelia is in the pink shirt, surrounded by her colleagues
Made for volunteering.
Written by: Amelia Zito
I first began volunteering at Staten Island University Hospital on March 26, 1993. I decided to volunteer at the hospital because I retired and wanted to give back to my community and to the place that provided my family care for many years. I also wanted to volunteer in order to keep my mind sharp and myself active, and I was very happy to be placed in the Human Resources Department because that was my previous field of work. I had retired from the position of Assistant Treasurer in the Personnel Department of Standard Charter Bank in New York City where I had responsibility for disability, pension, and all aspects of payroll.
When I first began volunteering, I assisted the recruiters with a variety of tasks and soon felt like part of the family. This is one of the reasons why I remained in HR all these years – I was never made to feel like a volunteer, but rather a valuable member of their team and family, which I still feel today, almost 24 years later. I still assist the recruiters and some of my tasks involve typing all the form letters and envelopes sent to internals informing them that they were not chosen for a transfer, making copies, filing, creating and labeling new binders at the beginning of each year for various recruitment forms, and boxing up previous year’s recruitment forms and files for storage. I also type up a report at the end of each year which lists the months, amounts, and total of internal form letters sent out. When needed, I volunteer in other areas such as HR training, where I help put together the folders for New Hire Orientation. My favorite volunteer memories are of the long-standing and close friendships I have developed with certain members of the HR staff and the special recognition I received for my Staten Island University Hospital Volunteer Service – namely the President’s Call To Service Award in 2008 and The Staten Island Inter-Agency Council on Aging Award in 2013. Both of these awards highlight my integrity, responsibility, and character of my personality.
My years here have been interesting and fruitful. I have learned much from the Human Resources Team and believe they learned much from me and my experiences. I encourage anyone who wishes to be a part of this amazing team to look up volunteer opportunities, because they will treat you like family.
Our dedication to employee and patient safety in action
Coming together to serve others, that’s what we do here at Northwell Health. And when it comes to protecting our patients, communities and employees, we do everything in our power to do so. Our Administration and Security teams over at North Shore University Hospital have proven just that.
At the end of 2016, the Security team at NSUH knew that they wanted to implement a few changes to make their campus safer. “At any moment of the day, anyone could come onto our campus and walk right into the hospital. With recent events throughout the United States, we wanted to ensure the safety of our patients, their families, and our employees,” said John Ferrigno, Director of Security. On average, over 900 people per hour were entering the hospital through the Main Lobby and they wanted to be able to monitor who was coming in, and for what reason. Que the idea for an employee entrance, where employees would have to scan their ID’s in order to access the building. Que a visitor check-in process and optical barriers to ensure those visiting were there for the right reasons.
“We didn’t want any former employees to have access to our building and we didn’t want to have anyone who wanted to cause harm to others to be able to walk in.” John Ferrigno, Director of Security
The Security team came together and reached out to employees throughout each unit, department and floor to see if they wanted to become a part of their council. At these meetings, the 50 employees who made up the Employee Security Advisory Council worked together to create a plan – this was their timeline:
October 1, 2016: Locked exterior entrances
November 6, 2016: Officers stationed at Visitor Entrances to encourage employees to display ID badges
November 15, 2016: Developed and met with Employee Security Advisory Council
April 20, 2017: Launched the Employee Entrance
June 22, 2017: Visitor Check In Policy began – optical barriers installed but inactive
July 20, 2017: Optical Barriers activated at Visitor Entrances
“When we reached out to employees to become a part of the council they were extremely eager to join. They continuously brought up great ideas and pushed us to think differently. We realized that this was a big concern of theirs and we loved working with each one of them.” Derek Anderson, Associate Executive Director, Hospital Operations
Throughout this process, NSUH has grown their security team from 67 officers to 90 officers and has partnered with Nassau County Police to ensure they had the best security precautions in place. Hour-long trainings were held by Nassau County’s Chief of Patrols who taught employees how to protect themselves in case of an active shooting. This incredible partnership has allowed NSUH employees to feel safe and ready in case of an emergency.
With this new partnership, the support of senior leadership and the excitement of our employees, we know the new employee entrance is here to stay.
“We don’t budge with the new system – no matter what your role is within the health system, or who you are coming to see, you are following the new rules.” John Ferrigno, Director of Security
Photo: Members of our genetic counseling team in the Northwell Division of Genetics & Genomics
What is a Genetic Counselor?
What it is.
According to the National Society of Genetic Counselors genetic counselors: “have advanced training in medical genetics and counseling to guide and support patients seeking more information about how inherited diseases and conditions might affect them or their families, and to interpret test results.”
How to become one.
Genetic counselors (GCs) have master’s degrees from one of 30 programs across the country. Applicants generally have a science or psychology background, but they can come from any field. Other valuable experiences include working with people with disabilities, crisis counseling, laboratory work, and shadowing genetic counselors. GCs are accredited through an examination offered by the American Board of Genetic Counseling. Genetic counseling programs are also becoming more common around the world.
Why our employees became one.
“My undergraduate degree and first 20 years of work experience were in theater lighting. Like many GCs, the field was a career change for me. Several personal experiences over the years had sent me to GCs, and I was always impressed at how much they seemed to love their work. Now I am proud to count myself among them.”Michele Disco, Senior Genetic Counselor
“I found out about the profession during high school and during my undergraduate degree, found myself more and more attracted to the science of genetics, but basic science lab work was not for me. When I got the chance to shadow within a genetic counseling clinic was the moment I made the commitment that that was what I wanted to do. I transitioned into a genetic counseling graduate program immediately after my undergraduate degree and now here I am!” Amber Gamma, Genetic Counselor
Why you’ll love it.
“I love supporting families in learning more about genetics and their health, listening to their stories, and guiding them in their decisions. Sometimes the scientific information can help dispel fears about conditions running in the family; other times I need strong counseling skills to compassionately convey difficult news. Constantly staying informed about the rapidly changing field of genetics means that I am always learning. I am also fortunate to teach genetic counseling students, and to give educational presentations, both ways to learn more myself.” Michele Disco, Senior Genetic Counselor
“My favorite part of this field is the blending of education, human connection and science. Genetics is becoming increasingly more important in the field of medicine and being on the forefront of that innovation is incredibly exciting, but being able to translate it to everyday patient care and how the information affects these people and their families is where the real reward lies for me. Through an emphasis on strong patient relationships via empathy and advocacy, I find that not only am I always on a journey of learning to stay abreast of new scientific developments within the field, but I’m also on a journey of learning about my patients, what’s most important to them and how we can use this information to empower them in their healthcare and reproductive choices.”Amber Gamma, Genetic Counselor
What your role will be.
At Northwell, genetic counselors see prenatal, pediatric, and adult patients. For example, prenatal genetic counselors work with expecting couples interested in knowing more about their baby’s health and pediatric counselors work with children. Cancer genetic counselors at the Northwell Cancer Institute and the recently launched, multidisciplinary Northwell Center for Cancer Prevention and Wellness work with patients and families concerned about a family history of cancer, or who have cancer themselves.
We are also integrated into many Northwell Health departments and programs, including cardiology, hemophilia and sickle cell disease, pediatric hematology/oncology, reproductive endocrinology/fertility, and the Craniofacial, Marfan’s, and Neurofibromatosis Clinics, among others. Our role is continually expanding. Part of our expansion within the health system means increasing our close collaboration with physicians, advanced care practitioners, nutritionists, social workers, and other health care professionals, and partnering with them to provide patients with the highest level of compassionate care. We also serve as mentors for prospective and current genetic counseling master’s students completing their clinical rotations at Northwell, and are involved in research initiatives through the Feinstein Institute for Medical Research.
Leading the way in STEM initiatives – Chief People Innovation Officer Elaine Page honored as 100 Corporate Women Leaders in STEM
At Northwell Health, we aren’t satisfied with settling. We search for innovation in everything we do. That’s why we place such a high value on STEM education in achieving our goal of optimizing the health of our community.
Last week our Vice President of HR, Chief People Innovation Officer and leader of our Workforce Readiness Team, Elaine Page, was honored at the 2017 Million Women Mentors Summit & Awards as the 100 Corporate Women Leaders in STEM Honoree. Promoting innovation and growing our future workforce is one of Elaine’s passions and she understands that the future success depends upon growing and empowering tomorrow’s health care workforce to take an active interest in learning and innovation. With the changing healthcare landscape and a critical shortage of nurses and other skilled clinical professionals, educating our youth on the opportunities in health care and STEM skills (Science, Technology, Engineering and Math) take on a new and urgent priority.
“As I represent many women leaders receiving this honor, I’m reminded of that sage advice as I say thank you today and reflect on all those successful women who’ve helped me. From my high school teacher who told me I could be anything I dreamed I could be, to my first horrible boss who taught me exactly what not to do when I became a leader…and to the countless women leaders I’ve known who have struggled to make a place in the world for their voice but yet have carried themselves with graceful patience, knowing their time would come. They were and are fierce and I’ve reveled in the lessons I’ve learned from these women and try to impart that wisdom to my own team every day. So I thank you for recognizing the importance of women leaders in technology: for recognizing how we bring creativity and different thought to a traditionally male field. Thank you for highlighting the importance of women supporting other women, lifting each other up. It feels good to know that our powerful voices are shaping our future.” Elaine Page, Vice President of Human Resources and Chief People Innovation Officer
Northwell Health collaborates with internal and external partners to host system-wide STEM career programs, providing teacher education opportunities and fostering transformational education through the creation and support of Career Academies – while our student programs promote the wide scope of STEM-focused career paths and opportunities available within health care. Take a look at some of our initiatives:
Medical Marvels – In partnership with the Feinstein Institute for Medical Research, Medical Marvels hosts a competition for 9th & 10th grade students to engage educators and students in exploring, understanding and preparing students for the broad spectrum of STEM career paths.
The Spark! Challenge – This is a system wide STEM career awareness program for 11th and 12th grade students. The program highlights high growth and less known careers in healthcare. The Spark! Challenge has hosted over 1,300 students at more than 50 Northwell Health sites.
Top Minds Meet webinar series – This interactive webinar series introduces students to key Northwell Health leadership as it highlights various pathways to a successful career.
Medical Scholars Pipeline Program – The Hofstra School of Medicine and Northwell Health’s Center for Learning and Innovation are preparing high school students for health care careers through hands-on training, rigorous academic classes, and mentorship.
Annual Professional Development Day – In partnership with The Feinstein Institute, we’re engaging educators in the broad spectrum of career paths and the skills and education needed to work in tomorrow’s health care.
Long Island STEM Hub – Northwell Health and Brookhaven National Lab are Co-Stewards of this regional effort focused on engaging and aligning business and educational communities to engage and develop students for STEM careers.
International Internship Program – Northwell Health’s Center for Learning and Innovation and University College Cork in Ireland are opening exciting opportunities for undergraduates pursuing a bachelor’s degree in business information systems.
As we continue to push the boundaries we will focus on enhancing our STEM initiatives and try to understand how we can continue to build successful relationships with other companies who are driven by the same mission. For now, help us in congratulating Elaine Page on her prestigious award!
Looking for the perfect career destination? You’ll wish you were here!
Get ready to pack your bags – or at least your resume. Here are ten great reasons for making the move and joining us at Peconic Bay Medical Center (PBMC).
#1 – Big hospital advantages. Small hospital feel.
We’re a 182-bed acute-care hospital and designated stroke center, and though we’re a regional medical center, we have a strong community focus. Our working environment is close-knit and teammates are more like family.
#2 – A community that will embrace you.
Peconic Bay Medical Center is the area’s trusted source for quality care. We have employees who were actually born here and grew up in the community. But no matter where you’re from, this is a place where you’ll be immediately welcomed. That means you’ll be able to offer a full continuum of care to your friends and neighbors.
“I became a nurse because I wanted to make a difference in people’s lives. I was lucky enough to be able to do that for the people who mean the most to me, right here where I grew up. But even if you weren’t born here, you’ll be able to enjoy that connection to your work through patients and staff.”
–Cindy Anderson, RN, Assistant Nurse Manager
#3 – We’re going somewhere fast.
We never settle and are always moving forward. Our award-winning Kanas Center for Advanced Surgery is home to the da Vinci Surgical Robotics Program. PBMC also features Centers of Excellence in Bariatrics and Joint Replacement and is a recipient of the prestigious Joint Commission Gold Seal of Approval for Total Joint Replacement for Hip and Knee.
“Nursing care is exceptional. Everything we do is focused on patient care. We’re never complacent, it’s never business as usual.”
–Bruce Lavelle, RN
#4 – Getting here is half the fun.
As beautiful as our location is, the commute here makes it even more attractive. It’s an easy and peaceful commute, through picturesque countryside.
“Eastern Long Island is kind of like another world – but one you don’t have to go too far to reach.”
–Amy Loeb, Chief Nursing Officer
#5 – Technology to write home about.
When it comes to our clinical capabilities, we refuse to compromise. This includes a brand new, state-of-the-art cardiac cath lab and electrophysiology lab, advanced OR robotics and innovative technology throughout.
“We have the latest equipment. Things we’d have to transfer patients for in the past, we get to help them right here and now. We don’t lose critical time.”
–Bruce Lavelle, RN
#6 – A nice place to visit. An even better place to live.
Although it’s just a short trip to the energy and excitement of New York City, the serene beauty of eastern Long Island makes you feel as if you’re a million miles away, except there’s plenty to do. Enjoy a relaxing day among vineyards and wineries. Explore unique boutiques and shops. Sample delicious cuisine at one of the wonderful bistros and restaurants. Or just relax as you take in the sites
“Most of my life I’ve been a Long Islander, it’s a wonderful area – world class beaches, culture, fine arts, great climate.”
–Bruce Lavelle, RN
#7 – Never a dull moment.
With approximately 30,000 emergency visits each year, we have the busiest ED on the east end of Long Island. This translates into a dynamic and fast-paced environment in all of the areas of our hospital.
#8 – Happy employees.
At Peconic Bay Medical Center, we promote an environment where our people are valued, their skills are advanced, their knowledge is expanded and their ideas are respected. This keeps us inspired, involved and engaged. Our long-term satisfaction proves it!
#9 – You learn something new every day!
Continual professional development is a priority for us. We have a “Back 2 School” program where the hospital supports cohorts of nurses going back to school. We also offer a wide variety of educational resources, including the most advanced simulation center on Long Island.
#10 – It’s the place to grow!
As you can see, there are a lot of reasons to join Peconic Bay Medical Center. But the best one is that we’re just getting started with plans to grow our beautiful facilities and expand our capabilities. Right now, we’ve got great nursing opportunities to join us in these areas: