Growth through career conversations at Northwell Health
As one of Fortune’s 100 Best Companies to Work For®, Northwell Health is invested in our team members’ development and their career experience is of the utmost importance. With opportunities across our organization, Northwell implemented the GROW (Goals, Reflect, Opportunities, Will) model as a guide for important career conversations among team members and leaders to set goals, reflect on the career journey, explore opportunities, and how to get there.
We have a saying at Northwell that careers are well cared for and the GROW model truly supports our commitment in ensuring that the career aspirations of our team members are a part of their journey with us. Michael Dowling, Northwell President and CEO says, “We put our patients first, but to do that we need to take care of our employees and ensure a workplace that’s safe, life-affirming and team-oriented. Everyone at Northwell is connected by the common bond of service to our community.” Our commitment to the team member experience and alignment with their career aspirations is critical to our culture of innovation, and essential to ongoing efforts to create an environment where everyone feels welcomed, heard, and valued for their contributions.
Each member of the Northwell team is unique which means growth has a different meaning for every one of us based on our individual career interests and lifestyles. In order to celebrate these different strengths and goals, Northwell set out to create ways to support the personal and professional growth of our team.
Developing career paths with the GROW Model
The GROW model is what we use to guide career conversations and help leaders and team members collaborate on actionable, purposeful, and developmental plans aligned with their interests and available opportunities. This model shows members how to start or redirect themselves to their chosen and desired career path in one of our many career professions. It is completely customizable to meet their interests so that our team members can develop in a way that is most meaningful to them.
Careers conversations offer opportunities to strategize and develop action plans to reach certain goals and these conversations provide a structure that keeps the lines of communication open. They enable our leaders to be better career coaches and give a voice and a clear focus for our team members’ career paths.
In our employees’ own words. “Northwell is a Best Company to Work For because…”
We are honored to be named one of Fortune’s “100 Best Companies to Work For®”– the only health care provider in New York State to earn this recognition in 2020. However, achieving this milestone wouldn’t have been possible without the dedication, passion and skills of our extended family of more than 72,000 Northwell employees.
We recently conducted an online poll of team members working in various roles throughout our system. Here are the top 10 reasons why they chose to build their careers with us:
1 – A wide network of opportunities and resources
Northwell Health has 23 hospitals and more than 700 ambulatory locations, plus research labs, medical and nursing schools, a graduate school of molecular medicine, and extensive residency and fellowship programs. Wherever your career takes you, we have the resources to help you continue to further your professional growth within the Northwell Health system.
“Northwell really cares and values their employees. They encourage growth and provide resources to ensure that it happens. Northwell says they are going to do something and they actually get it done. It’s a wonderful company to work for.”
“Northwell gives everyone the opportunity to develop and grow within themselves as well as within the health system.”
“Northwell provides an environment to grow professionally, encourages employees to take care of themselves and gives us tools that offer the best care for the patients.”
“Northwell is a great company that allows you to grow – no matter what area you work in.”
“Northwell fosters professional development to not only benefit the health system and patient care but your personal dreams and goals.”
At Northwell, the learning never stops. We provide multiple resources for continued education and development, including tuition reimbursement, scholarships, and mentorship programs along with professional development courses for both clinical and non-clinical team members at our Center of Learning and Innovation (CLI).
“I love that our company always supports continuing education and likes to see team members grow in their careers.”
“From starting as a student nurse extern over 24 years ago to now working with administration, I’ve experienced tuition support through grad school, career advancement opportunities, lifelong friendships developed throughout the years, fun events and even enjoying a trip to Rome with my fellow Northwellian sister. These are just some reasons Northwell is an amazing workplace!”
“The past five years have been an incredible journey, filled with learning, growth and development both personally and professionally thanks to Northwell Health. I’ve gone from nursing assistant to nurse educator.”
“Northwell is the best place to work because it has so many opportunities to expand your career and helps you grow into a much better person. You can keep learning new and different types of things needed to better yourself in your field.”
Northwell’s leadership is dedicated to supporting all the people who do extraordinary work on behalf of our patients every day. From the top down, we are committed to fostering a culture that invests in our employees’ well-being, builds trust and provides a sense of belonging.
“After 22 years at Northwell I can respectfully say each of my managers were committed to our unit. Each of my coworkers were different but came together as a team for patient care, which bonded us. I love the changes that have brought efforts to improve our own health and becoming mindful as well. I am truly a proud employee of Northwell Health.”
“I love our senior leadership and my amazing doctors and staff.”
“I love my fellow employees and supervisors. It’s a great place to work with excellent staff and doctors.”
Our team members are celebrated and championed for being Truly Ourselves, regardless of race, ethnicity, cultural background, language proficiency, literacy, age, gender, gender identity, sexual orientation, religion, disability or socioeconomic status. Our dedication to supporting our team members’ uniqueness is why Great Place to Work has recognized us on the ‘Best Workplaces for Diversity’ list three years in a row.
“It’s a great place to work and to be my authentic self!”
“Northwell is a great place to work because of the care for employees as well as patients. Northwell helps employees grow and see their path for success. They aid with resources such as BERG groups and mentorship. Northwell strives for diversity and respect! I feel heard.”
“Northwell is a multifaceted community that applauds diversity, provides comprehensive services and specialties to our neighbors and offers diverse career opportunities for its employees!”
“Northwell is a great place to work because they give me the opportunity to be my best self.”
As New York State’s largest employer, when it comes to our employees, we think and act like family. We are always there for each other and united in our common goal to give our best to patients, their loved ones and each other. Our team is Truly Together.
“At Northwell, you don’t just have a career but you build a second family. It’s a home away from home.”
“We get to treat patients with the same care that you give your own family members!”
“It’s not just a place to work, it’s a home with a family by your side.”
“We sometimes spend more time with our ‘work family’ than our own families so it’s great to work for a place where you have each other’s backs and you feel welcomed and respected.”
“At Northwell, we are a family working toward a greater cause, something larger than oneself for the greater good. It is all about service and helping others!”
At Northwell you will always have the support – and the empowerment – to be your best. We encourage others to share ideas and let your voice be heard.
“Northwell gave me the ability to be a strong single mother – first they gave me a job I could stand on my own and support my child with, and now a position I can work from home so that I can ‘wear both hats’ and never miss a beat! I am so grateful for the life Northwell has helped me create for us.”
“There is support from administration to help individuals do our very best!”
“I love having the ability and support to take my ideas all the way in providing patient-centric care.”
7 – A commitment to providing the best, most advanced care.
We are Made for redefining the future of healthcare and that demands a passion for innovation. We seek those who are never satisfied, who aren’t afraid to question assumptions, and always strive to be innovative in delivering patient care.
“I’m proud to work for an organization that is a leader in clinical studies, research and development and education!”
“I love the commitment our organization has to improving the lives of our patients and employees!”
“Northwell provides personal attention and genuine dedication from all toward our patients. From security to registrars to MDs to environmental services – we all care.”
“Northwell puts our patients first and it shows. Every time I see a Northwell commercial it makes me PROUD to be a part of the team.”
“No matter where we are in this tremendous health system, we all work as a team and have the same goal at the end of the day–to stay connected, aware, respectful and empathetic while caring for our patients.”
All of us feel a sense of belonging and understand that every patient interaction is an opportunity to make a positive impression. No matter what our specific role or responsibilities, we are always looking for every opportunity to raise the bar.
“Northwell is committed to making changes to culture for the workforce and communities. We are family near and far! I take pride in seeing a Northwell employee at the supermarket or on the road and love to chat. I love bumping into people who have visited our sites and express how happy they are with their patient experience. We are all made for this!”
“Northwell is the best place to work because we are constantly improving. You always feel as though you have a voice and can make a change.”
“What makes Northwell a great place to work? Its vision, mission and culture. What’s more? The organizational promise and values – Made For This, a promise we all made to one another by delivering the best care possible for the patients, customers and communities it serves.”
At Northwell every department, site and person is interdependent but united in a mission to be there for our patients – and each other – first and foremost. We are stronger when we understand how all the pieces of our organization are connected, when every person knows their work is important and the how working together makes the impossible, possible.
“I love the teamwork and collaboration between different departments to give patients the best care.”
“Northwell is all about teamwork! Northwell has such wonderful people coming together for a common cause— the health and safety of our patients and coworkers. The culture of collaboration is TRULY unmatched!”
“There’s unity in the workplace. The sincerity, compassion and kindness of the staff, not just for our patients but for each other as well.”
“I love our ‘we are all in this together’ approach. Truly makes you feel like all things are possible!”
We work hard to support employee work/life balance, helping people enjoy their work, as well as their time away from the job. We offer special services that provide back-up child and elder care, financial assistance for adoption and home buying, and banking. National and local discounts are offered on a rotating basis lowering the cost of gym memberships, entertainment, car purchasing and repairs, and so much more.
“I love the effort that Northwell puts into its employee engagement and wellness. They’re taking care of those who take care of others.”
“Northwell takes care of your physical, emotional and mental needs so you can bring the best of yourself to work every day. We have honest leadership, filled with passionate people in a great environment.”
“Northwell is full of awesome people and supportive leadership that encourage me to have work life balance and wellness!”
The more than 72,000 Northwell team members are what makes us strong. We make sure their contributions are recognized and their accomplishments are celebrated so everyone feels their careers are meaningful, dynamic and rewarding.
“I pass many hospitals on my way to work, and when people ask why I don’t work closer to home, it’s because of the people I work with!”
“All of the patients who put their trust in us, the caring doctors and PAs, the wonderful coworkers, and the supportive managers – all of our people contribute to making Northwell a wonderful place to work.”
“Where else in the nation are 70,000+ people more united in their common believe that, together, we can change the world?”
An Appointment With: Michael Dowling, Northwell Health President and CEO
What does the 2020 vision for Northwell Health look like?
Northwell Health will measure success in 2020 on our ability to maintain a strong financial footing while preserving our mission to improve the health of the communities we serve. Achieving that is a significant challenge in the midst of the dynamic, ever-changing environment in which health care providers operate.
There’s growing competition among both traditional providers and new entrants trying to break into the market such as Google, Amazon and CVS, to name a few. Government intervention looms over the horizon. No matter what others are doing, delivering great care should always be our first priority. Our patients are why we’re here.
Taking a stance on issues we believe in is another area we won’t shy away from, whether it’s immigration reform or common-sense gun legislation. We’ll stand up for our beliefs, not because it is easy, but because it is hard. We need to be a voice for the disenfranchised in the communities we serve.
Explain why the year ahead is a crucial one for Northwell’s capital investments.
Beyond preserving our mission in the year ahead, we look to:
increase our investments in basic infrastructure, technology and people;
expand inpatient bed capacity at Long Island Jewish Medical Center and North Shore University, Staten Island University Hospital and Southside hospitals, which are routinely at or over capacity;
target continued ambulatory growth;
try to maintain a good payer-mix balance; and
achieve a higher operating margin, which would strengthen the health system’s credit rating, enabling us to borrow at lower interest rates as we continue to invest in our future.
I’m excited about the transformation at hospitals happening throughout the health system, from the new Corey Critical Care Pavilion at Peconic Bay Medical Center opening this month to the planned groundbreaking of the Petrocelli Advanced Surgical Pavilion at North Shore University Hospital this spring and the ongoing transformation of Southside Hospital into a regional destination for top-notch care on the south shore. We will continue to work with our Upper East Side neighbors and city agencies to develop a plan that will enable us to move forward with the redevelopment of Lenox Hill Hospital.
In what ways will ambulatory care fuel future growth?
At Northwell, we are well positioned for success in 2020 and beyond, based on the continued maturation of the clinical, academic and research enterprise the health system has built over its 28-year history. Beyond our 23 hospitals, the health system now has 744 outpatient locations – and we’ll have 786 by the end of this year, including:
21 additional primary care practices (increasing the number of practices to 239);
23 additional specialty centers, including seven more kidney dialysis centers (increasing the number of centers to 18);
two additional outpatient cancer centers, including one in Eastern Long Island and another on Staten Island;
three additional urgent care centers (increasing the number of urgent care centers to 55); and
two additional ambulatory surgery centers (increasing the number of ambulatory surgery centers to 18).
Due to our ambulatory patient expansion, it’s noteworthy that Northwell’s revenues, projected at $13.5 billion in 2020, will be a 50-50 split between inpatient and outpatient. By comparison, the inpatient/outpatient revenue split was 70-30 percent in 2005.
The recent addition of Concorde Medical Group in Manhattan and its 23 physicians) and clinical affiliations with two large private physician practices, CareMount Medical and AdvantageCare Physicians, further expands our reach into the communities we serve.
How will the Presidential election impact health care?
If the last decade of health care reform and regulation are any guide, then the outcome of the 2020 President race promises to bring more changes to the industry in the coming years. Regardless of what party controls the White House and Congress, health care will receive more than its share of government scrutiny.
Meeting our patients’ needs poses a whole other set of challenges in this uncertain regulatory environment. On the business side, providers are relying to a much greater degree on government payers like Medicare and Medicaid, as relationships with commercial payers continue to become more complex. On top of all that, there’s a growing push from the federal government for increased transparency, with a push toward greater value, cost containment and increased access to care.
Most importantly, we’ll continue to stand by our values. While it may be coincidental, one week after hosting our first Northwell Health Gun Violence Prevention Forum in December and pledging $1 million toward research, prevention, education and advocacy efforts to combat gun violence, Congress approved $25 million in funding for gun safety research – the first time in a quarter century that it has allocated funds for that purpose.
Why is developing and retaining talented employees important to the health of the organization?
To succeed in this environment requires providers to be adaptable, flexible and entrepreneurial. You need to be comfortable dealing with ambiguity, while relying on a progressive culture and a strong talent base. Educating and empowering our employees along their professional journey is personally important to me, but also essential for the long-term success of the health system.
That’s why Northwell created the Center for Learning and Innovation, rebuilt the foundation of the health system upon its own medical school, the Donald and Barbara Zucker School of Medicine at Hofstra/Northwell, as well as the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies. These and other educational opportunities allow Northwell and its workforce to grow and stay ahead of the competition in a fast-moving industry.
As health care providers, we also have an obligation to not only treat people when they’re sick or injured, but to promote healthy lifestyles and help people avoid getting sick in the first place. We’ve made concerted efforts to think about the communities we serve in a holistic way. That means gaining a better understanding of the social determinants of health that have caused significant disparities in life expectancy in our most-vulnerable communities, where chronic disease is prevalent. We’re responding to those needs by pursuing problem-solving solutions, whether it’s providing access to fresh produce and nutritious meals through our hospital-based “Food as Health” program, educating people about the importance of HIV testing and Pre-exposure prophylaxis (PrEP) medication for at-risk populations, or training community-based health workers to help local residents adopt and maintain healthy behaviors. It’s all part of our mission to improve the health of the communities we serve.
Delivering state-of-the-art care in North Shore University Hospital’s new Transplant/Surgical ICU
Northwell Health has recently opened a state-of-the-art Surgical/Trauma and Transplant Intensive Care Unit at North Shore University Hospital (NSUH). The new 13,000 square feet unit cost nearly $24 million and is an important step as NSUH prepares to launch Long Island’s first liver transplant program.
The new unit is not only an example of Northwell’s commitment to its patients but also to its employees through investment in the latest technology that will make it even easier for employees to provide top quality patient care 24/7.
“The unit is very nice. It’s more up-to-date and we have more resources. Everything is accessible within the patient room, you don’t have to move equipment in and out. Meds, charting, supplies – it’s all already in there,” says Jessie Dominique, respiratory therapist at NSUH. Her fellow respiratory therapist Margarette Timothee agrees, “It really makes our work easier.”
With 18 private rooms for its patients, the unit will focus on delivering care for trauma, liver transplants, colorectal surgeries, pancreatic islet cell surgeries and other complex surgeries. It will also work to support NSUH’s Level I trauma center.
“I can already see the benefits of the new and updated technology for the patients,” says Jaclyn Gomez, registered nurse at NSUH. “The bigger rooms are nice and having things like wireless technology and medicine securely available in the room really helps the patient experience.”
The new unit uses innovative technology that enhances the patient’s experience, while also ensuring that staff members have access to advanced equipment and technology to ensure they can provide priority patient care with ease. A few examples include ground-breaking eICU systems, which provide immediate access to telehealth support and around-the-clock patient monitoring. Other innovative enhancements include advanced lighting, glass privacy windows instead of curtains to reduce the spread of germs, an infrared badge system that shows when a patient is being attended to and by who, and a new patient lift technology for safe patient handling.
We’re growing! Explore the new additions we’re making at LIJ Forest Hills Hospital!
Exciting things are happening inside LIJ Forest Hills Hospital! We have brought several major programmatic expansion and facility modernization projects to our community and the patients we serve over the last couple of years. This means more career opportunities in a wide variety of clinical and non-clinical areas. Check back often for the latest openings.
Here are some of our newest developments:
Breast Health and Mammography Program
Our brand new revolutionary mammography program led by Dr. Daniel Settle, board-certified radiologist, and mammographer, provides quality breast imaging to our community. Designed with our partners in Northwell Health’s Imaging Service Line, we’re working Truly Together from referral to mammography reading (completed by board-certified radiologists, fellowship trained in mammography) with additional procedures including Ultrasound and/or MRI if necessary. Our mammography suite is equipped with state-of-the-art mammography equipment and our entire program will soon be accredited by the American College of Radiology. Our director of breast surgery, Dr. Susan Lee, is available for immediate consultation and/or surgery, should that be recommended.
New Life Center (Labor & Delivery, NICU, Post-Partum Unit)
Our already Baby-Friendly designated hospital has recently undergone a total renovation. We’ve built a brand new post-partum unit, creating an amazing environment for patients and families, and renovated our well-baby nursery and Level 2 neonatal intensive care unit.
Telehealth and telestroke programs
Telestroke is a telemedicine technology that utilizes a computer screen and video camera to allow our board-certified, fellowship trained stroke neurologists to quickly evaluate patients presenting with stroke symptoms, even though those stroke neurologists may not be on-site. Through this technology, patients, families, and our health care teams in the Emergency Department can speak to Northwell Health specialists via the computer screen/camera, who can readily evaluate a patient with stroke symptoms to determine the best course of care. This is just one part of our continuous goal to renovate our Emergency Department to be on the forefront of medical advancements.
In 2019, LIJFH opened its non-denominational meditation center with the input and help of chaplains from our community. This quiet space in the hospital provides an area for staff, visitors, and patients to reflect. This meditation center will also offer services from different community-based spiritual leaders who dedicate their time at the hospital.
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