Associate Financial Services Representative (Hybrid/Remote)

NSHS Parent and Shared Service, Melville, NY

Requisition : 70106

Profession : Revenue Cycle

Specialty: Financial Services

Service Line: Revenue Cycle

8:00 AM – 6:00 PM

Salary Range: $32,799.98-$48,539.99/year

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Job details

Job Description

Job Responsibility:

Understand intricacies of health care billing and how to communicate effectively
Have financial conversations and drive the collection of payments
Promote meaningful and positive payment experiences through relevant and informed conversations with customers regarding the financial services that we can offer
Create flawless experiences for our customers by addressing customer inquiries and resolving service issues that include but are not limited to: researching and analyzing accounts receivable and outstanding balances, negotiating and advising on the collection of overdue bills and payment plans, collecting overdue payments, understanding financial assistance offerings, managing and resolving customer disputes
Address and resolve complex escalated billing and service issues utilizing department policies and procedure manuals, guidelines and other reference materials
Create innovative ways to resolve customers’ issues or concerns to win their loyalty
Provide input for new service processes and strategies
Be accountable and take ownership of the customer’s experience from beginning to end. Identify opportunities to proactively meet member needs to deliver value – add recommendations and services
Meet individual performance objectives based on customer satisfaction, productivity and overall positive / proactive behavior, while participating in training sessions to remain current on various policies, processes, systems and procedures related to servicing of customers
Work with internal departments to achieve common goals

Job Qualification:

High School Diploma or equivalent required.
0-1 years of relevant experience, required.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

The salary range for this position is $32,799.98-$48,539.99/year

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At Northwell Health, we’re committed to creating benefits that are as unique as our team members. Discover how our Employee and Family Assistance Program is providing complimentary confidential counseling to team members during critical times or everyday life to help address personal and professional needs.

Nursing, Veterans

Beyond the call of duty: answering the call to deliver care

Apr 13, 2020

Meet Stephanie, a registered nurse and Army Reservist whose commitment to service meets a passion for care in Labor and Delivery at Northwell Health.

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Wellness & Benefits

In our employees’ own words. “Northwell is a Best Company to Work For because...”

Apr 02, 2020

We are honored to be named one of Fortune’s “100 Best Companies to Work For®”– the only health care provider in New York State to earn this recognition in 2020. AHear from our team members on why they think Northwell is the best place to work.

Career Advice, Featured Articles

Five tips to ace your next virtual interview

Apr 01, 2020

In recent years, there has been a considerable increase in companies relying on online platforms to conduct candidate interviews. Check out these tips to help you master the virtual interview so you’re confident and prepared to take on the next step in your professional career.

Diversity & Inclusion, Featured Articles

#EachforEqual: Northwell Health celebrates International Women’s Day 2020

Mar 08, 2020

In celebration of International Women's Day, hear from some of Northwell’s amazing women on how they are empowering women.

Nursing, Veterans

From delivering care in the US Army to Zucker Hillside Hospital

Mar 05, 2020

Before Laren Lamonaca delivered care as an assistant nurse manager at Zucker Hillside Hospital (ZHH), he delivered care in the US Army.

Business, Clinical Care, Diversity & Inclusion, Wellness & Benefits

Northwell Health teams give back to their communities

Feb 20, 2020

As the largest healthcare provider and private employer in New York State, Northwell Health is committed to giving back to the communities it serves across the greater New York area.

Career Advice

What it's like to interview at Northwell Health

Feb 19, 2020

Interviewing doesn't have to be an intimidating process. We asked our recruiters to outline the most common interview process for candidates, along with their best advice to help your next interview be a success.

Wellness & Benefits

How to strive and thrive on alternate work schedules

Feb 13, 2020

From more time spent with their families during the day to running errands without the crowds, our Northwell team members offer their best advice for taking advantage working alternate work schedules.

Diversity & Inclusion

Black History Month: Celebrating our differences in healthcare

Feb 12, 2020

This Black History Month we sat down with Kaye-Lani Brissett and Bernard Robinson to learn about their background, leadership journey, inspirations and the importance of reigniting humanism in healthcare.

Diversity & Inclusion

Northwell Health celebrates Lunar New Year and welcomes the Year of the Rat

Feb 10, 2020

Northwell team members from the Bridges Asian Business Employee Resource Group (BERG), Community Relations team and more all marched in the Lunar New Year Parade in honor of the Year of the Rat!

Diversity & Inclusion

Meet the winners of Northwell's Rev. Dr. MLK Jr. Regional Spirit Award

Feb 05, 2020

Northwell’s Center of Equity of Care awarded its first-ever Rev. Dr. Martin Luther King Jr. Spirit Awards recognizing team members who are making a difference in our communities, locally or abroad, through service.

Diversity & Inclusion

Designing a life of advocacy and creativity at Northwell Health

Jan 29, 2020

Adrian Morel, an outreach worker at the Center for AIDS Research and Treatment. is weaving together a life of creativity, dedication to community and entrepreneurship.

Diversity & Inclusion

10 reasons we are a Best Workplace for Diversity

Jan 28, 2020

Check out just 10 reasons why our organization has been recognized for our commitment to diversity and inclusion by Great Place to Work for demonstrating excellence throughout our diversity initiatives.

Featured Articles, Wellness & Benefits

Benefits with your health and financial well-being in mind

Jan 21, 2020

Northwell is committed to offering our team members and their dependents a comprehensive benefits package that’s been designed to provide health and welfare options that optimize their health and financial well-being.

Northwell Health named a top 2020 Military Friendly organization

Jan 17, 2020

Northwell Health has been selected as a 2020 Military Friendly organization in four categories – top 10 employer, supplier diversity, brand and company – as one of the nation’s top organizations for military veterans.

Business, Veterans

Meet a true leader and humanitarian: John Kelly, LMSW

Jan 17, 2020

As a Marine Corps Veteran and licensed social worker, John is helping veterans, military members and their families access a wide range of health services.

Diversity & Inclusion

Northwell named a Fortune Best Workplace for Diversity

Dec 26, 2019

For the third straight year, Northwell Health has been named one of America’s most diverse companies by Fortune magazine and the lone New York health care organization to make the 2019 list.

Wellness & Benefits

Northwell Health Wellness Recap for 2019

Dec 19, 2019

At Northwell Health, we know that wellness starts with our team members. Take a look at how we’ve helped them on their journey to well-being in 2019 in this infographic!

Clinical Care, Diversity & Inclusion, Wellness & Benefits

Child life specialists help kids be kids

Dec 16, 2019

Caring for our youngest patients takes a team that includes our child life specialists at Cohen Children's Medical Center.

Wellness & Benefits

Northwell Relay: The big bike ride — from tragedy to positive action

Dec 02, 2019

Three senior leaders set up a sponsored bike ride from Northwell’s corporate office in New Hyde Park to Montauk, to raise funds for Northwell’s Employee Assistance Program, which helps employees and their families in times of need.

Wellness & Benefits

Northwell Relay: Casual for Cohen – turning small change into big results

Nov 23, 2019

Each year, thousands of employees choose to give back to Northwell by participating in Casual for Cohen, a fundraising event where you can wear jeans to work.

Diversity & Inclusion

Video: Explore our careers culture at Northwell Health

Nov 20, 2019

Watch our videos to discover what it's like to be a part of our Northwell family.

Nursing, Wellness & Benefits

Northwell Relay: Employee’s passion to honor a colleague gives birth to a new labor and delivery room

Nov 09, 2019

Team members honored the passion of their coworker by raising $25,000 to name a labor-and-delivery room in her honor within the new Gruppuso Family Women & Newborn Center, slated to be open late 2021.

Featured Articles, Human Resources, Veterans

From the Marine Corps to Human Resources: Jose's career journey

Nov 08, 2019

Before starting his Northwell career as manager in Human Relations, Jose Rivera served as a sergeant in the Marine Corps where he learned key skills that helped him thrive throughout his career.

Wellness & Benefits

Our commitment to our team members’ well-being continues to evolve

Nov 06, 2019

This year we worked to find new and innovative ways to do this and introduced several new confidential programs that use assessments, coaching, and follow-up resources to aid our team members in improving their well-being.

Wellness & Benefits

Northwell Relay: Northwell runner races for caregivers in TCS New York City Marathon

Nov 03, 2019

First-time marathoner Michael Goldberg, executive director of Long Island Jewish Medical Center, shared with us what inspired him to take up the challenge of giving back.

Diversity & Inclusion

Celebrating diversity, culture and traditions through the Mid-Autumn Festival

Oct 06, 2019

Our Bridges Asian BERG celebrated the Mid-Autumn Festival traditions as part of Northwell's commitment to fostering an inclusive workplace.

Business, General Management, Veterans

Aldony’s journey to leadership at Northwell and in the Military Reserves

Sep 26, 2019

Growing up Al always dreamed of serving our country and being a soldier. Discover how this dream came true after he joined Northwell in 2015 on the talent acquisition team.

Diversity & Inclusion, Featured Articles

Northwell Health celebrates Women's Equality Day

Aug 26, 2019

This year Women's Equality Day celebrates the 99th year of the passage of the amendment which granted full woman suffrage. In honor of this important day, we are featuring some of our Women in Healthcare BERG leaders, members and supporters.

Diversity & Inclusion, Nursing

Against the odds: A nurse's journey to working at LIJ Medical Center after beating cancer

Aug 15, 2019

After defying the odds, Nicole's experience beating cancer inspired her to become a nurse and ultimately lead her to her career at Long Island Jewish Medical Center.

Veterans

How attending Northwell's Veterans Hiring Event jump started Edens' career

Aug 07, 2019

At Northwell, we’re committed to providing opportunities to veterans for a rewarding civilian career. Read Edens' journey from attending one of our hiring events for military, veterans and reservists, to starting his Northwell career.

Diversity & Inclusion

Meet the 2019 President's Awards Winners

Jul 27, 2019

Each year, the Northwell Health President’s Awards awards recognize team members who not only surpass our expectations and standards of excellence, but also those who drive innovative business outcomes throughout five distinctive categories Nurse of the Year, Leader of the Year, Teamwork and Exceptional Patient/ Customer Experience and Physician of the Year. Get to know this year's winners and their incredible stories.

Diversity & Inclusion, Featured Articles

Northwell launches Women in Healthcare Business Employee Resource Group

1 Comment

Jul 22, 2019

Northwell Health is excited to announce the recent launch of our Women in Healthcare Business Employee Resource Group (BERG)! Our newest BERG focuses on empowering women across all levels of Northwell as well as in our communities.

Business, Diversity & Inclusion, Featured Articles

An Appointment With: Edward Fraser, VP, Community Relations

Jun 27, 2019

Throughout every step of his career, Edward Fraser has been known for his deep and abiding commitment to his family and to the many communities he serves. We sat down with Edward to talk about the work of Community Relations and Northwell’s EXPRESSIONS BERG.

Career Advice

7 ways to heat up your career this summer

Jun 20, 2019

Though it may be tempting to slip into vacation mode full-time, summer offers plenty of opportunities to enhance your career without giving up your fun in the sun.

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Nursing, Veterans

Delivering critical care from the front lines to the Cardiothoracic ICU

Jun 06, 2019

For Jared Singer, Cardiothoracic ICU registered nurse at Lenox Hill Hospital, a career in military fueled a passion to help people in critical situations.

Wellness & Benefits

Northwell’s commitment to employee wellness goes all the way to Rome, Italy

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May 29, 2019

Northwell employees are competing in the Walk to Rome challenge for a chance at the grand prize – a FREE trip to Rome! The walk is one of the many fun ways that showcases Northwell’s commitment to employee wellness across the organization.

Business, Veterans

Starting my next chapter after the military at Northwell Health

May 28, 2019

This Memorial Day, Matthew Scanapico, Project Manager of Ambulatory Operations in the Western Region, reflects on his time as a Sergeant (E-5) in the US Army and how he found a new way to serve through his job at Northwell Health.

Business, Veterans

An Appointment With: Juan Serrano, Director, Military and Veterans Liaison Services

May 24, 2019

As director of the Office of Military and Veterans Liaison Services, Juan Serrano leads Northwell’s mission to provide military veterans and reservists with the resources they need to make a successful transition to civilian life.

Diversity & Inclusion, Featured Articles

Celebrating Asian Pacific American Heritage Month at Northwell Health

May 22, 2019

In honor of the heritage month this May, we are featuring the stories and work of a few of our Bridges Asian Business Employee Resource Group (BERG) members at Northwell Health.

Rehabilitation Services, Veterans

Trust, honor and dedication – All in a day’s work for physical therapist and veteran Leslie Rudin

May 16, 2019

It’s no surprise that many who leave the service go on to equally as inspiring careers — including many who work in healthcare. This is certainly true of Leslie Rudin, a physical therapist at LIJ Valley Stream Hospital and proud US Navy veteran.

Diversity & Inclusion, Featured Articles

Northwell rated No. 2 health system for diversity

May 13, 2019

Northwell Health is recognized as one of the nation's top health systems for diversity, ranking second nationally and No. 1 in New York State, according to DiversityInc’s top Hospitals & Health Systems for Diversity list.

Career Advice

Am I a leader? Top 3 signs you are!

May 02, 2019

Have you ever wondered if a leadership role is right for you? Here are three signs that can help answer this question for you: Am I a leader?

Culinary and Hospitality, Wellness & Benefits

Recipe for Success: Northwell’s teaching kitchens provide nutrition education for employees

1 Comment

Mar 22, 2019

Food is a foundation for maintaining good health, preventing sickness and maximizing clinical benefit. To help our staff learn the power of healthy food, Northwell has established free teaching kitchens across our healthcare system.

international womens day healthcare northwell health

Diversity & Inclusion

#BalanceforBetter: Northwell Health celebrates International Women's Day 2019

Mar 08, 2019

March 8th marks International Women’s Day to celebrate women everywhere. In celebration, hear from some of Northwell’s amazing women and the women that inspire them daily.

Advance Clinical Providers, Veterans

Meet our Truly Compassionate PA Chris Summers

Mar 07, 2019

Chris Summers’ passion for delivering Truly Compassionate care led him from a career in the Coast Guard to one as a physician assistant in the operating room, the classroom, and into disaster areas throughout the world.

northwell health recruiters advice healthcare careers

Career Advice

Healthcare Career Advice: Ask a Northwell Health Recruiter!

Feb 27, 2019

We sat down with members of our Talent Acquisition team to hear their expert recruiter opinions on how you and your resume can stand out throughout the job hunting process.

Diversity & Inclusion

Black History Month: My role in helping reignite humanism

Feb 18, 2019

At Northwell, we stand united together, celebrating our differences and respecting them. We sat down with Helen White and Ralph Thomas to learn about their background, journey to becoming a leader, who inspires them and the importance of reigniting humanism through inclusion, dignity and respect.

Diversity & Inclusion

Black History Month: Bridges BERG celebrates being Truly Ourselves

Feb 06, 2019

This Black History Month, Northwell recognizes the hardworking members of our Bridges BERG (Business Employee Resource Group) who dedicate time year round to help out with initiatives throughout the health system and into our communities.

Featured Articles, Patient and Customer Experience, Wellness & Benefits

What Makes us Human Makes us Made for This: How Northwell Health is helping battle burnout with the Schwartz Rounds Program

Jan 18, 2019

The Schwartz Rounds program gives our employees a regularly scheduled time during their fast-paced work lives to openly and honestly discuss these issues, to feel supported, and to properly process.

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