Michael Francesco, senior manager of operations at Vivo Health Pharmacy, had 20 years of experience as a pharmacy technician before joining Northwell’s Vivo Health Pharmacy in 2016. As a pharmacy technician, he performed data entry on newly received prescriptions, assisted with co-payments and requested prescription refills for patients. In 2018, Michael was promoted to lead pharmacy technician for Vivo Health’s Mail Order Pharmacy. There he was responsible for overseeing and training technicians at Vivo Health’s call center while assisting customers.
Michael’s career journey continued to thrive when he became a part of Vivo Health’s leadership team as an associate program manager in 2021., In this role, he focused on creating training materials for his team members, including user guides and manuals, while also assisting with onboarding new employees. One year later, Michael was promoted to manager of operations, responsible for Vivo Pharmacy computer system upgrades. He worked hard to further improve training programs and onboarding documents and worked closely with various Northwell business partners to implement new technologies.
In his current role, as a senior manager of operations at Vivo Health Pharmacy’s, Michael now leads the central services team, which includes pharmacy interns, float pharmacists and central processing team members, supporting every retail location across our health system. He standardizes and optimizes the patient and team member experience, and helps plan, test and implement new upgrades into Vivo Health’s current system. .
Northwell’s Vivo Health Pharmacy is an ambulatory care pharmacy services leader, providing specialized pharmacy services that form full delivery medical care systems across all Northwell Health facilities. As Northwell’s retail pharmacy partner, Vivo Health Pharmacy’s mission is aligned with Northwell’s mission of improving the health of communities by providing the highest quality of care.
In his time at Northwell, Michael has gained more opportunities and grown his career in retail pharmacy more than he ever thought possible. Getting a job with Northwell was a goal of his for many years because he knew Northwell had a reputation for supporting their employees, paying them well and giving them opportunities to grow. “Northwell’s Vivo Health Pharmacy leaders listen to their employees and create an inclusive and dynamic space to work and grow,” says Michael. He believes that Vivo Health is unique to other pharmacy retail companies because here he has been able to advance into positions that are traditionally reserved for pharmacists in other retail companies. “I have been very fortunate at Vivo to have people around me who wanted me to succeed, listened to my ideas and allowed me the freedom to implement them.”
When asked if he could offer any advice to those looking to start a career in pharmacy at Northwell, Michael encourages anyone starting their career to get as much experience as possible, build relationships with a pharmacist and fellow technicians and to never be afraid to ask questions.
Discover a career well cared for and learn more about Vivo Health Pharmacy opportunities at Northwell Health.