From quality to operations: Discover Shivani’s career journey in labs

At Northwell, our clinical laboratory team members use state-of-the-art technology to deliver accurate information that helps inform healthcare decisions for our patients.

One of our Truly Ambitious senior managers of clinical laboratory operations, Shivani Dobhal, began her career journey with us in 2021 as a manager of clinical laboratory quality at North Shore University Hospital (NSUH). In this role, she led quality initiatives, focusing on New York State regulatory readiness, process improvements and ensuring adherence to the highest standard of laboratory practice. This position provided her with a strong foundation in NSUH’s laboratory systems and frameworks, which led her to transition into a clinical laboratory operations role in 2023.

Working in the operations space, Shivani took on broader responsibilities, managing daily workflow, staffing and core lab functions. She enhanced her leadership skills, staying focused and flexible and increased lab efficiency, contributing positively to team development and patient care outcomes.

Shivani’s expanded leadership scope and commitment to driving operational excellence led her to her current role as a senior manager of clinical laboratory operations at NSUH. Today, she is responsible for the clinical, technical, administrative, regulatory and financial management of core laboratory operations. Now overseeing the day-to-day operations of a high-volume, high-complexity lab,  Shivani also ensures operational excellence, regulatory compliance and the delivery of accurate, timely results that directly impact patient care.

Shivani believes that Northwell invested in her professionally by providing a clear path for her career advancement. “Northwell has equipped me with tools, resources and development opportunities from the start. I know that my growth matters to this organization just as much as it matters to me,” said Shivani. In August 2025, she participated in the McKinsey Connected Leaders Management Accelerator Program. This advanced course for high-potential managers and leaders, provides them with information and training to confidently lead and drive significant, positive change within their organization. The experience sharpened Shivani’s strategic thinking, leadership skills and encouraged her to work toward driving meaningful change in health care.

Shivani credits Northwell for fostering a culture of mentorship and collaboration. Her managers and fellow laboratory professionals build her up, giving her the confidence and support she needs to take on increasingly complex challenges in her constant pursuit of excellence.

Shivani loves that she leads in a role where her laboratory team’s work directly impacts patients, from diagnosis to treatment. “At Northwell, knowing that my team’s precision and dedication make a real difference in the lives of patients is incredibly fulfilling.”

Grow your clinical laboratory career at Northwell today.