Job Description

Job Responsibility

Job Qualification

Preferred Skills & Experience

Hardware and Software Support

• Strong troubleshooting and repair experience supporting desktops, laptops, printers, mobile carts, and Fujitsu scanners
• Hands-on experience replacing and upgrading hardware components including system boards, RAM, hard drives, power supplies, etc
• Ability to diagnose, resolve, and escalate hardware and software issues efficiently
• Excellent vendor management skills for coordinating warranty replacements, repair services, and escalated technical issues
• Maintain accurate IT asset records utilizing ServiceNow
• Track equipment, asset deployment, returns, and disposal activities
• RMA (Return Merchandise Authorization) processes, including shipping, receiving, and documentation of replacement parts and equipment.

   

Epic End-User Device (EUD) & Application Support

• Support Epic client installation, configuration, upgrades, and troubleshooting on endpoint devices
• Provide Epic end-user workflow and desktop support to ensure efficient clinical operations
• Deploy and maintain Epic-compatible peripherals including scanners, printers, signature pads, and clinical workstations
• Collaborate with Epic application and infrastructure teams to resolve clinical desktop and access-related issues
• Support Citrix and Hyperspace environments utilized for Epic
• Assist with Epic go-live events, system upgrades and device deployments

Professional Strengths

• Excellent communication skills with the ability to coordinate effectively with vendors, technical teams, clinical staff, and leadership
• Strong time management, organizational, and documentation capabilities
• Proven ability to manage multiple priorities while maintaining high levels of customer service and operational efficiency

Key Competencies

• Hardware Repair & Troubleshooting
• Epic EUD Support
• Citrix / Hyperspace
• Asset Management 
• ServiceNow
• RMA Processing
• Device Deployment & Lifecycle Management
• End-User Training & Support

*Additional Salary Detail 
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

The salary range for this position is $55070.00-$85720.00/year.