IT&S Technician - Onsite at Orlin & Cohen Headquarters, Nassau/Suffolk County as needed | Infrastructure and Service Delivery | Information Technology and Services | Lynbrook, NY | Northwell Health
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195886
Information Technology and Services,
Infrastructure and Service Delivery,
,
EDS – Enterprise Technology Solutions
IT&S Technician – Onsite at Orlin & Cohen Headquarters, Nassau/Suffolk County as needed
Supports, troubleshoots, maintains and resolves end-user software and technical issues in order to maximize effective use of technology to end users. Provides support for all end-user equipment including desktop, laptop, printers, scanners and hospital equipment.
Job Responsibility
Assisting with Epic End‑User Device (EUD) deployments, supporting Technical Dress Rehearsals (TDRs), participating in hardware refresh projects, and providing post–go‑live support across Orlin & Cohen sites.
The technician will perform device setup, troubleshooting, validation, and coordinate with the Desktop and Networking teams to ensure readiness for clinical operations.
Troubleshoot end-user equipment including printers, scanners, laptop/desktops and any other peripherals.
Provides remote and hands-on technical support and training to end users.
Assists with testing of clinical applications with users and appropriate applications teams.
Investigates problems between applications and other interfaced systems and instruments.
Assists in coordination with vendors on break/fix issues as necessary (vendor installs, monitors and maintains all hardware and all remote software systems).
Participates in the disaster recovery and back up/recovery drills.
Complies with regulatory agency standards and participates in preparation for visits.
Travel to office locations to perform job duties, as needed, is required.
Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
High School Diploma or equivalent required.
3+ years of relevant experience, required.
Preferred Skills & Experience
Hardware and Software Support
Strong troubleshooting and repair experience supporting desktops, laptops, printers, mobile carts, and Fujitsu scanners
Hands-on experience replacing and upgrading hardware components including system boards, RAM, hard drives, power supplies, etc
Ability to diagnose, resolve, and escalate hardware and software issues efficiently
Excellent vendor management skills for coordinating warranty replacements, repair services, and escalated technical issues
Maintain accurate IT asset records utilizing ServiceNow
Track equipment, asset deployment, returns, and disposal activities
RMA (Return Merchandise Authorization) processes, including shipping, receiving, and documentation of replacement parts and equipment.
Epic End-User Device (EUD) & Application Support
Support Epic client installation, configuration, upgrades, and troubleshooting on endpoint devices
Provide Epic end-user workflow and desktop support to ensure efficient clinical operations
Deploy and maintain Epic-compatible peripherals including scanners, printers, signature pads, and clinical workstations
Collaborate with Epic application and infrastructure teams to resolve clinical desktop and access-related issues
Support Citrix and Hyperspace environments utilized for Epic
Assist with Epic go-live events, system upgrades and device deployments
Professional Strengths
Excellent communication skills with the ability to coordinate effectively with vendors, technical teams, clinical staff, and leadership
Strong time management, organizational, and documentation capabilities
Proven ability to manage multiple priorities while maintaining high levels of customer service and operational efficiency
Key Competencies
Hardware Repair & Troubleshooting
Epic EUD Support
Citrix / Hyperspace
Asset Management
ServiceNow
RMA Processing
Device Deployment & Lifecycle Management
End-User Training & Support
*Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
The salary range for this position is $55070.00-$85720.00/year.
Salary ranges shown on third-party job sites may not accurately reflect ranges provided by Northwell Health. Candidates should check Northwell Health Careers for accurate information and discuss salary/hourly details and our comprehensive benefits with a recruiter, if selected for an interview.
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https://jobs.northwell.edu/wp-content/uploads/sites/3810/2025/08/FEATURED-July-2025.jpg350470kaiello/wp-content/uploads/sites/3810/2026/06/New-Project-1-1.webpkaiello2025-08-22 11:34:012025-09-25 09:41:37Your Hospitality Career Starts Here at Northwell
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https://jobs.northwell.edu/wp-content/uploads/sites/3810/2025/07/FEATURED-Movement-Challenge.png350470ptaheri/wp-content/uploads/sites/3810/2026/06/New-Project-1-1.webpptaheri2025-07-24 10:04:372025-08-20 09:14:12Northwell Health's 2025 Annual Movement Challenge: Stepping Toward a Healthier Lifestyle
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https://jobs.northwell.edu/wp-content/uploads/sites/3810/2025/07/2025-Poolside-Tips-Feature-Image.png350470kmorello/wp-content/uploads/sites/3810/2026/06/New-Project-1-1.webpkmorello2025-07-18 11:33:102025-08-20 09:14:25Five helpful career tips to read while you sit poolside
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https://jobs.northwell.edu/wp-content/uploads/sites/3810/2025/06/FEATURED-June-2025-Pride-Month-Blog-1.png350470mperlman/wp-content/uploads/sites/3810/2026/06/New-Project-1-1.webpmperlman2025-06-13 14:33:532025-06-13 14:33:53Celebrating our culture of inclusion and belonging for all at Northwell
We’ve rounded up seven career tips you can dive into while you soak up the sun. Your next opportunity could be just one click away. Read our blog to learn more.
https://jobs.northwell.edu/wp-content/uploads/sites/3810/2026/07/2026-Poolside-Tips-Featured.png350470kmorello/wp-content/uploads/sites/3810/2026/06/New-Project-1-1.webpkmorello2026-08-04 12:22:562026-08-04 12:22:56Seven ways to level up your career this summer while you sit poolside
After serving for six years in the U.S. Army, Steven found a new mission at Northwell Health. As a supervisor of security at Zucker Hillside Hospital, he continues to lead with the discipline and commitment to service he developed throughout his military career. Read Steven’s story and learn how Northwell supports veterans, military service members and their families.
https://jobs.northwell.edu/wp-content/uploads/sites/3810/2026/06/2026-May-Veteran-Blog-Steven-Ellis-Featured.png350470kmorello/wp-content/uploads/sites/3810/2026/06/New-Project-1-1.webpkmorello2026-06-30 12:58:562026-07-02 12:57:27From the U.S. Army to Northwell: Steven’s Journey in Leadership and Service
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https://jobs.northwell.edu/wp-content/uploads/sites/3810/2026/03/FEATURED-2026-March-Vet-Blog.png350470sgreer2/wp-content/uploads/sites/3810/2026/06/New-Project-1-1.webpsgreer22026-03-11 10:56:422026-03-13 14:50:21Anthony’s Journey from the U.S. Navy to Northwell
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https://jobs.northwell.edu/wp-content/uploads/sites/3810/2026/02/FEATURED-November-Career-Ladder.png350470mperlman/wp-content/uploads/sites/3810/2026/06/New-Project-1-1.webpmperlman2026-02-26 09:37:272026-02-26 09:37:27Celebrating Black History Month
Still active in the U.S. Army Reserves and serving patients every day. Read Ivan’s inspiring journey and see how Northwell supports our active-duty military and veterans in building meaningful civilian careers.
https://jobs.northwell.edu/wp-content/uploads/sites/3810/2025/09/Sept.-Veterans-Blog-Ivan-Goranov-Featured.png350470kmorello/wp-content/uploads/sites/3810/2026/06/New-Project-1-1.webpkmorello2025-10-16 11:31:362025-10-16 11:31:36Carrying Service Forward: How Ivan Leverages his Military Experience at Northwell
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https://jobs.northwell.edu/wp-content/uploads/sites/3810/2025/08/FEATURED-July-2025.jpg350470kaiello/wp-content/uploads/sites/3810/2026/06/New-Project-1-1.webpkaiello2025-08-22 11:34:012025-09-25 09:41:37Your Hospitality Career Starts Here at Northwell
