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Patient & Customer Experience Specialist (TEMP)- FlexStaff
Job details
- Role models Culture of C.A.R.E. and patient-centered organizational values
- Supports the development, implementation and evaluation of patient/customer experience-based programs, projects and improvements
- Gathers key information to prepare presentations, documents and reports
- Demonstrates basic understanding of how to collect and interpret patient experience feedback, data and performance metrics
- Collaborates with site-based leadership to promote and sustain patient experience strategic plan
- Participates in patient/customer experience improvement efforts; provides support for meetings and events
- educational and training programs aimed at engaging team members in patient/customer experience culture
- Provides emotional support to patients, families, visitors and team members (ie during rounding, phone calls and/or other interactions)
- Performs service recovery, follows policies/procedures regarding concern and complaint management, escalates to leadership, when appropriate
- Operates under general guidance and work assignments are varied in complexity and may require interpretation and independent decisions on course of action
- Performs related duties as required
- All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions
- Bachelor’s Degree required, or equivalent combination of education and related experience
- 1-3 years of relevant experience, required.
The salary range for this position is $34.00-$44.00/hour.
Salary ranges shown on third-party job sites may not accurately reflect ranges provided by Northwell Health. Candidates should check Northwell Health Careers for accurate information and discuss salary/hourly details and our comprehensive benefits with a recruiter, if selected for an interview.
About us
Learn more about our unique culture.
Our culture
Inclusion and Belonging
Careers for veterans
Benefits
Career growth
Nicole Giammarinaro
Current position:
Director, Patient and Customer Experience
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2015
Assistant Director, Patient and Customer Experience, Learning and Development Office of Patient and Customer Experience
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2012
Assistant Director, Patient and Family Centered Care, Long Island Jewish Medical Center
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2011
Coordinator, Patient and Family Centered Care, Long Island Jewish Medical Center
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2010
Nurse Manager, Long Island Jewish Medical Center
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2009
Assistant Nurse Manager, Long Island Jewish Medical Center
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2007
Registered Nurse, Long Island Jewish Medical Center
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Carolyn Baez
Current position:
Manager, Interpreters, South Shore University Hospital
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2017
Spanish Interpreter, South Shore University Hospital
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Jane M. Wickey
Current position:
Director, Education, Patient Safety Institute, Northwell Health
-
2008
Manager, Service Excellence, Center for Learning and Innovation, Northwell Health
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2007
Program Coordinator, Center for Advanced Medicine, Northwell Health
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2004
Executive Assistant, Human Resources, Northwell Health
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Recent Awards
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