Job Description

We are seeking a highly organized and proactive Senior Project Manager to support Research Intelligence’s Investigator Support Services. This role will be responsible for combining concierge-level service with strategic process improvement, understanding and communicating complex processes, developing and maintaining resources, providing high levels of customer service, and ensuring smooth communication across departments. Additionally, the role will involve project management responsibilities, ensuring the timely completion of projects, tasks, and initiatives. The ideal candidate will be a skilled multitasker with strong communication, organizational, customer service, and project management abilities. 

Highly Preferred Skills/Experience:

• Exceptional organizational skills and attention to detail. 
• Excellent communication skills, both written and verbal. 
• Ability to maintain a high level of professionalism and confidentiality. 
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and project management software (e.g., Monday.com, Asana, or similar). 
• Ability to adapt to a fast-paced environment and manage changing priorities. 
• A proactive problem-solver with strong critical thinking skills. 
• Demonstrated experience in process design, workflow management, and operational improvement 
• Federally funded research experience preferred 
• Experience in an academic medical system or health center preferred 
  1. Communication Management: 
  • Serve as primary point of contact for assigned investigators or portfolios  
  • Conduct intake meetings to understand project needs and develop navigation plans  
  • Provide personalized guidance through institutional research requirements and sponsor policies  
  • Anticipate investigator needs and proactively offer solutions  
  • Liaison with external departments to ensure that departments and interested parties are aligned and kept apprised of activities. 
  • Manage department shared inbox. 
  • Act as a knowledgeable resource to help others understand intricate systems or workflows. 
  • Escalate unresolved problems, frequently asked questions, and identified barriers to leadership. 
  • Maintain and update internal communication materials, including SharePoint content
  2. Meeting Preparation and Follow-up: 
  • Coordinate internal meetings on behalf of research stakeholders, ensuring appropriate timing and preparation. 
  • Prepare agendas, materials, and presentations for meetings. 
  • Take meeting minutes and ensure follow-up actions are tracked and completed in a timely manner. 
  • Ensure stakeholders are well-prepared for all meetings, conferences, and events.  
  3. Project Execution Management:  
  • Implement tailored navigation pathways for clinical investigators.  
  • Assist with the development and documentation of project plans, including project scope, goals, and deliverables, under the guidance of leadership.  
  • Coordinate with various departments to facilitate access to necessary resources, tools, or information required to complete research tasks. 
  • Collaborate with process owners to implement changes that enhance user efficiency and experience. 
  • Develop and maintain standard operating procedures. 
  • Develop and maintain detailed templates, guides, and resources aimed to assist research stakeholders, ensuring documentation is up to date and accessible. 
  • Gather feedback from stakeholders to identify areas for improvement.  
  • Identify and resolve issues that arise within work processes. 
  • Prepare reports for leadership on project progress toward milestones and deliverables. 
  4. Customer Service: 
  • Deliver high-quality service that prioritizes stakeholder satisfaction, ensuring interactions are positive and solution-oriented. 
  • Build and maintain positive relationships with stakeholders by demonstrating reliability, professionalism, and empathy.  
  5. Other Administrative Support: 
  • Perform general administrative duties as needed. 

Key Responsibilities:

Job Responsibilities:

• Partners with management to define project goals, objectives, target initiatives, timelines and budgets; assists with design of project plan; prepares project assessment, analysis, reports and recommendations; interfaces with the leadership to collect financial, statistical and operational data for analysis. 
• Plans, manages and coordinates  multiple projects in support of  activities to ensure goals and objectives of mid-sized project or multiple phases of large project are accomplished within prescribed time-frame and funding parameters. 
• Collaborates with the leadership in assessing and executing strategies; conducts research, identifies industry standards and new innovative practices for analysis; prepares operational analysis, flow charts, presentations and reports, as required by project specifications. 
• Evaluates analyses, identifies best practices, deficiencies, corrective actions and makes recommendations for improvements in operational processes, policies and procedures. 
• Presents analysis and recommendations to management; obtains feedback and collaborates with management to develop project improvement plans; prepares financial analysis and identifies budgetary impact of proposed recommendations. 
• Studies business approaches, applies financial models and makes recommendations around such approaches; coordinates implementation of project plans; prepares and maintains project plans, based on key stakeholder input as well as ongoing/changing needs. 
• Partners with management to implement project initiatives; partners with management to design staff education programs and coordinates implementation, participates in educational initiatives, as needed; monitors project plan performance and prepares status reports. 
• Evaluates effectiveness of project plans; evaluates implemented projects on a periodic basis and compares actual performance to pre-established metrics and business plans; partners with management to develop tools and metrics to evaluate performance of target initiatives. 
• Collects data for review and analysis; prepares analysis and reports for management; prepares additional recommendations and adjustments to plan, as needed. 
• Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualifications:

• Bachelor’s Degree required, or equivalent combination of education and related experience.
• 3-5 years of relevant experience, required.

*Additional Salary Detail 
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

The salary range for this position is $79880.00-$136340.00/year.