IT&S Technician- Marcus Ave | Infrastructure and Service Delivery | Information Technology and Services | Lake Success, NY | Northwell Health
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182680
Information Technology and Services,
Infrastructure and Service Delivery,
Infrastructure Services and Management,
EDS – Enterprise Technology Solutions
Supports, troubleshoots, maintains and resolves end-user software and technical issues in order to maximize effective use of technology to end users. Provides support for all end-user equipment including desktop, laptop, printers, scanners and hospital equipment.
Location: 1111 Marcus Ave, New Hyde Park NY
Hours: Mon – Fri 8am – 4pm
Job Responsibility
Provides remote and hands-on technical support and training to end users.
Assists with testing of clinical applications with users and appropriate applications teams.
Investigates problems between applications and other interfaced systems and instruments.
Assists in coordination with vendors on break/fix issues as necessary (vendor installs, monitors and maintains all hardware and all remote software systems).
Participates in the disaster recovery and back up/recovery drills.
Complies with regulatory agency standards and participates in preparation for visits.
Travel to office locations to perform job duties, as needed, is required.
Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Preferred Skill:
Hardware and Software Support
Strong communication skills to coordinate with vendors for warranty replacements or escalated repairs.
Maintain accurate records of all IT hardware assets using asset management tools ServiceNow, Excel-based systems).
Excellent time management and documentation skills
Maintain inventory control, optimize stock level, and track and manage. Forecasting and ensuring availability.
Being able to deliver parts as necessary, a dependable vehicle is a must.
Perform RMA’s responsibilities, ship and receive parts.
Experience replacing hardware components such as system boards, RAM, hard drives, power supplies, and fans in laptops and workstations
Proficiency with diagnosing and repairing hardware issues, Fujitsu scanners, mobile carts, printers.
Epic End-User Device (EUD) and Application Support
Support Epic client installations, updates, and troubleshooting on endpoint devices
Assist with Epic end-user desktop workflows and configurations
Set up, deploy, and maintain Epic-compatible peripherals such as scanners, signature pads, and printers
Work with Epic application and infrastructure teams to resolve clinical desktop issues
Support Citrix/Hyperspace delivery methods used for Epic access
Assist with Epic go-live events, upgrade activities, and device deployments
Job Qualification
High School Diploma or equivalent required.
3+ years of relevant experience, required.
*Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
The salary range for this position is $55070.00-$85720.00/year.
Salary ranges shown on third-party job sites may not accurately reflect ranges provided by Northwell Health. Candidates should check Northwell Health Careers for accurate information and discuss salary/hourly details and our comprehensive benefits with a recruiter, if selected for an interview.
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https://jobs.northwell.edu/wp-content/uploads/sites/3810/2025/07/2025-Poolside-Tips-Feature-Image.png350470kmorello/wp-content/uploads/sites/1464/2021/02/logo.pngkmorello2025-07-18 11:33:102025-08-20 09:14:25Five helpful career tips to read while you sit poolside
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https://jobs.northwell.edu/wp-content/uploads/sites/3810/2025/03/FEATURED-March-2025-Womens-History-Month-1-1.png350470mperlman/wp-content/uploads/sites/1464/2021/02/logo.pngmperlman2025-03-21 17:08:442025-03-21 17:08:44Reflecting on Women’s History Month and creating opportunities for career advancement at Northwell Health
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https://jobs.northwell.edu/wp-content/uploads/sites/3810/2026/03/FEATURED-2026-March-Vet-Blog.png350470sgreer2/wp-content/uploads/sites/1464/2021/02/logo.pngsgreer22026-03-11 10:56:422026-03-13 14:50:21Anthony’s Journey from the U.S. Navy to Northwell
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https://jobs.northwell.edu/wp-content/uploads/sites/3810/2026/02/FEATURED-November-Career-Ladder.png350470mperlman/wp-content/uploads/sites/1464/2021/02/logo.pngmperlman2026-02-26 09:37:272026-02-26 09:37:27Celebrating Black History Month
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https://jobs.northwell.edu/wp-content/uploads/sites/3810/2025/09/Sept.-Veterans-Blog-Ivan-Goranov-Featured.png350470kmorello/wp-content/uploads/sites/1464/2021/02/logo.pngkmorello2025-10-16 11:31:362025-10-16 11:31:36Carrying Service Forward: How Ivan Leverages his Military Experience at Northwell
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https://jobs.northwell.edu/wp-content/uploads/sites/3810/2025/08/FEATURED-July-2025.jpg350470kaiello/wp-content/uploads/sites/1464/2021/02/logo.pngkaiello2025-08-22 11:34:012025-09-25 09:41:37Your Hospitality Career Starts Here at Northwell
Each year, team members work together to build healthy habits by participating in our annual movement challenge. Read our blog to learn more about our commitment to team member wellness at Northwell Health.
https://jobs.northwell.edu/wp-content/uploads/sites/3810/2025/07/FEATURED-Movement-Challenge.png350470ptaheri/wp-content/uploads/sites/1464/2021/02/logo.pngptaheri2025-07-24 10:04:372025-08-20 09:14:12Northwell Health's 2025 Annual Movement Challenge: Stepping Toward a Healthier Lifestyle
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https://jobs.northwell.edu/wp-content/uploads/sites/3810/2025/07/2025-Poolside-Tips-Feature-Image.png350470kmorello/wp-content/uploads/sites/1464/2021/02/logo.pngkmorello2025-07-18 11:33:102025-08-20 09:14:25Five helpful career tips to read while you sit poolside
