Associate Patient Access Services Representative

Health Solutions, Manhasset, NY

Requisition : 195512

Profession : Revenue Cycle

Specialty: Patient Access Services

Full Time, Days, 9:00 AM-5:00 PM

Salary Range: $34820.00-$51950.00/year

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Job details

Job Description

Assists in performing a variety of registration, insurance verification, scheduling and billing duties in support of inpatient and outpatient access to medical services.

The APASR is responsible for engaging eligible patients/members and facilitating enrollment into Health Management programs through proactive outreach, education, and relationship building. This role focuses on identifying eligible individuals, explaining program benefits, and supporting the enrollment process to ensure patients receive appropriate care coordination services. The Outreach Associate prioritizes high-quality patient engagement, accurate eligibility screening, and timely documentation to support operational goals and program growth.

Job Responsibility

Assists in performing pre-registration and registration duties; Obtains necessary demographic and insurance information and enters data into computer system; Obtains appropriate signatures on medical, legal and financial forms;
Aids in verification of patient insurance coverage and other related data with third party carriers for scheduled appointments/procedures; Aids in obtaining patient’s insurance authorization required for services; Documents authorization approvals and denials in computer systems; Collects money due from patient at time of service; may perform billing, receivable and related functions. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Conduct outbound outreach in person or via phone and other approved communication methods to engage patients eligible for Health Management programs.
Clearly explain program services, benefits, and expectations to patients and caregivers.
Build rapport and trust with patients to encourage participation and sustained engagement
Schedule enrollment appointments or facilitate direct enrollment when appropriate.
Address patient questions and provide support throughout the engagement process.
Meet established productivity and performance goals related to outreach volume, engagement rates, and enrollments.

Job Qualification

High School Diploma or equivalent required, Associate degree preferred.
0-1 years of relevant experience, required
Experience in healthcare outreach, patient engagement, customer service, or care coordination preferred.
Strong communication and interpersonal skills with the ability to engage diverse patient populations.
Proficiency in electronic health records or CRM platforms preferred.

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

The salary range for this position is $34820.00-$51950.00/year.

Salary ranges shown on third-party job sites may not accurately reflect ranges provided by Northwell Health. Candidates should check Northwell Health Careers for accurate information and discuss salary/hourly details and our comprehensive benefits with a recruiter, if selected for an interview.

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This Black History Month, we are spotlighting two of our African American/Caribbean Bridges BERG (Business Employee Resource Group) team members, Tracy Clouden and Aisha Johnson. Discover how they are committed to fostering a culture of inclusion and belonging and find success in their career journeys at Northwell.

Veterans

Carrying Service Forward: How Ivan Leverages his Military Experience at Northwell

Oct 16, 2025

Still active in the U.S. Army Reserves and serving patients every day. Read Ivan’s inspiring journey and see how Northwell supports our active-duty military and veterans in building meaningful civilian careers.

Career Paths, Culinary and Hospitality, Wellness & Benefits

Your Hospitality Career Starts Here at Northwell

Aug 22, 2025

Read our blog to learn how you can grow from a food service assistant to a registered dietitian at Northwell Health.

Recent Awards

2022 Diversity Inc Top Companies For Hospital and Health Sysems

Great Place to Work

2021 Diversity Inc Top Companies For Hospital and Health Sysems

Diversity Inc 2021

Best Workplaces for Diversity

2022 Diversity Inc Top Companies For Hospital and Health Sysems

Great Place to Work

2021 Diversity Inc Top Companies For Hospital and Health Sysems

Diversity Inc 2021

Best Workplaces for Diversity

2022 Diversity Inc Top Companies For Hospital and Health Sysems

Great Place to Work

2021 Diversity Inc Top Companies For Hospital and Health Sysems

Diversity Inc 2021

Best Workplaces for Diversity

Recent Awards

2022 People Companies That Care

AMWA

DiversityInc 2022 Top Companies for Hospitals & Health Systems

DiversityInc Top 50 Hall of Fame 2023

DiversityInc Top Companies for Black Executives 2023

DiversityInc Top Companies for Employee Resource Groups 2023

Fortune 100 Best Companies to Work for 2022

Fortune Best Workplaces in Healthcare 2022

Fortune Best Workplaces in New York 2022

H100 2022 Winner

Healthcare Equality Index Leader, Human Rights Campaign Foundation 2022, LGBTQ+ Healthcare Equality

Magnet Recognized American Nurses Credentialing Center

Military Friendly Top 10 Employer 2022 Gold

TalentBoard 2022 The Candidate Experience Awards Winner

2022 People Companies That Care

AMWA

DiversityInc 2022 Top Companies for Hospitals & Health Systems

DiversityInc Top 50 Hall of Fame 2023

DiversityInc Top Companies for Black Executives 2023

DiversityInc Top Companies for Employee Resource Groups 2023

Fortune 100 Best Companies to Work for 2022

Fortune Best Workplaces in Healthcare 2022

Fortune Best Workplaces in New York 2022

H100 2022 Winner

Healthcare Equality Index Leader, Human Rights Campaign Foundation 2022, LGBTQ+ Healthcare Equality

Magnet Recognized American Nurses Credentialing Center

Military Friendly Top 10 Employer 2022 Gold

TalentBoard 2022 The Candidate Experience Awards Winner

2022 People Companies That Care

AMWA

DiversityInc 2022 Top Companies for Hospitals & Health Systems

DiversityInc Top 50 Hall of Fame 2023

DiversityInc Top Companies for Black Executives 2023

DiversityInc Top Companies for Employee Resource Groups 2023

Fortune 100 Best Companies to Work for 2022

Fortune Best Workplaces in Healthcare 2022

Fortune Best Workplaces in New York 2022

H100 2022 Winner

Healthcare Equality Index Leader, Human Rights Campaign Foundation 2022, LGBTQ+ Healthcare Equality

Magnet Recognized American Nurses Credentialing Center

Military Friendly Top 10 Employer 2022 Gold

TalentBoard 2022 The Candidate Experience Awards Winner

Recent Awards

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