Director, Infrastructure Services and Management | Infrastructure and Service Delivery | Information Technology and Services | Melville, NY | Northwell Health
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194021
Information Technology and Services,
Infrastructure and Service Delivery,
Infrastructure Services and Management,
EDS – Enterprise Technology Solutions
Directs, plans, and organizes the staff and activities responsible for enterprise IT Service Delivery governance including Incident, Major Incident, Problem, Change, and Crisis Management. Ensures reliable, stable, and responsive technology services through disciplined operational processes and cross-team coordination. Drives operational and service excellence by strengthening ITIL-based practices, improving service performance, and reducing operational risk. Leads enterprise forums such as the Enterprise Problem Review Board (EPRB) to identify systemic issues, track recurring incidents, and ensure accountability for remediation. Partners with Infrastructure, Applications, Security, and Telecom teams to coordinate enterprise response during incidents and crises. Leverages ServiceNow and operational data to perform analytics, identify trends, and translate insights into actions that improve service quality and reliability. Supervises, hires, trains, disciplines, and evaluates staff performance; ensures performance appraisals are completed in a timely manner. This role operates in a hybrid remote environment with occasional travel as operational needs require.
Highly Preferred Skills and Experience:
Leads the IT Service Delivery organization responsible for Incident, Major Incident, Problem, Change, and Crisis Management processes.
Drives operational excellence through structured governance, escalation management, and continuous improvement initiatives.
Leads the Enterprise Problem Review Board (EPRB), ensuring systemic risks, recurring incidents, and operational trends are analyzed and driven to resolution. Partners with Infrastructure, Applications, Security, and Telecom teams to coordinate response to major incidents and operational crises.
Ensures disciplined Change Management governance that balances operational stability with transformation initiatives.
Leverages ServiceNow and operational platforms to analyze service performance, identify trends, and support data-driven decision making.
Develops reporting and dashboards that translate operational metrics into insights for leadership and stakeholders.
Supervises staff including hiring, coaching, and performance management while fostering a collaborative, high-performing team environment.
Job Responsibility
Leads an Infrastructure Services and Management group by developing, communicating, and building consensus for programs that support a business, function or geographic area.
Develops and articulates a strategic vision for areas of responsibility and assigned technology domains.
Makes recommendations regarding improvement for quality, increased efficiency, productivity, and cost reductions.
Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here but considered related are not essential functions.
Job Qualification
Bachelor’s Degree required, or equivalent combination of education and related experience.
8-12 years of relevant experience and 7+ years of leadership / management experience, required.
*Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
The salary range for this position is $130300.00-$228000.00/year.
Salary ranges shown on third-party job sites may not accurately reflect ranges provided by Northwell Health. Candidates should check Northwell Health Careers for accurate information and discuss salary/hourly details and our comprehensive benefits with a recruiter, if selected for an interview.
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https://jobs.northwell.edu/wp-content/uploads/sites/3810/2026/07/2026-Poolside-Tips-Featured.png350470kmorello/wp-content/uploads/sites/3810/2026/06/New-Project-1-1.webpkmorello2026-08-04 12:22:562026-08-04 12:22:56Seven ways to level up your career this summer while you sit poolside
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https://jobs.northwell.edu/wp-content/uploads/sites/3810/2026/06/2026-May-Veteran-Blog-Steven-Ellis-Featured.png350470kmorello/wp-content/uploads/sites/3810/2026/06/New-Project-1-1.webpkmorello2026-06-30 12:58:562026-07-02 12:57:27From the U.S. Army to Northwell: Steven’s Journey in Leadership and Service
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Still active in the U.S. Army Reserves and serving patients every day. Read Ivan’s inspiring journey and see how Northwell supports our active-duty military and veterans in building meaningful civilian careers.
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https://jobs.northwell.edu/wp-content/uploads/sites/3810/2026/07/2026-Poolside-Tips-Featured.png350470kmorello/wp-content/uploads/sites/3810/2026/06/New-Project-1-1.webpkmorello2026-08-04 12:22:562026-08-04 12:22:56Seven ways to level up your career this summer while you sit poolside
After serving for six years in the U.S. Army, Steven found a new mission at Northwell Health. As a supervisor of security at Zucker Hillside Hospital, he continues to lead with the discipline and commitment to service he developed throughout his military career. Read Steven’s story and learn how Northwell supports veterans, military service members and their families.
https://jobs.northwell.edu/wp-content/uploads/sites/3810/2026/06/2026-May-Veteran-Blog-Steven-Ellis-Featured.png350470kmorello/wp-content/uploads/sites/3810/2026/06/New-Project-1-1.webpkmorello2026-06-30 12:58:562026-07-02 12:57:27From the U.S. Army to Northwell: Steven’s Journey in Leadership and Service
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https://jobs.northwell.edu/wp-content/uploads/sites/3810/2026/02/FEATURED-November-Career-Ladder.png350470mperlman/wp-content/uploads/sites/3810/2026/06/New-Project-1-1.webpmperlman2026-02-26 09:37:272026-02-26 09:37:27Celebrating Black History Month
Still active in the U.S. Army Reserves and serving patients every day. Read Ivan’s inspiring journey and see how Northwell supports our active-duty military and veterans in building meaningful civilian careers.
https://jobs.northwell.edu/wp-content/uploads/sites/3810/2025/09/Sept.-Veterans-Blog-Ivan-Goranov-Featured.png350470kmorello/wp-content/uploads/sites/3810/2026/06/New-Project-1-1.webpkmorello2025-10-16 11:31:362025-10-16 11:31:36Carrying Service Forward: How Ivan Leverages his Military Experience at Northwell
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https://jobs.northwell.edu/wp-content/uploads/sites/3810/2025/08/FEATURED-July-2025.jpg350470kaiello/wp-content/uploads/sites/3810/2026/06/New-Project-1-1.webpkaiello2025-08-22 11:34:012025-09-25 09:41:37Your Hospitality Career Starts Here at Northwell
Each year, team members work together to build healthy habits by participating in our annual movement challenge. Read our blog to learn more about our commitment to team member wellness at Northwell Health.
https://jobs.northwell.edu/wp-content/uploads/sites/3810/2025/07/FEATURED-Movement-Challenge.png350470ptaheri/wp-content/uploads/sites/3810/2026/06/New-Project-1-1.webpptaheri2025-07-24 10:04:372025-08-20 09:14:12Northwell Health's 2025 Annual Movement Challenge: Stepping Toward a Healthier Lifestyle
We’ve rounded up five career tips you can dive into while you soak up the sun. Your next opportunity could be just one click away. Read our blog to learn more.
https://jobs.northwell.edu/wp-content/uploads/sites/3810/2025/07/2025-Poolside-Tips-Feature-Image.png350470kmorello/wp-content/uploads/sites/3810/2026/06/New-Project-1-1.webpkmorello2025-07-18 11:33:102025-08-20 09:14:25Five helpful career tips to read while you sit poolside
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https://jobs.northwell.edu/wp-content/uploads/sites/3810/2025/06/FEATURED-June-2025-Pride-Month-Blog-1.png350470mperlman/wp-content/uploads/sites/3810/2026/06/New-Project-1-1.webpmperlman2025-06-13 14:33:532025-06-13 14:33:53Celebrating our culture of inclusion and belonging for all at Northwell
We’ve rounded up seven career tips you can dive into while you soak up the sun. Your next opportunity could be just one click away. Read our blog to learn more.
https://jobs.northwell.edu/wp-content/uploads/sites/3810/2026/07/2026-Poolside-Tips-Featured.png350470kmorello/wp-content/uploads/sites/3810/2026/06/New-Project-1-1.webpkmorello2026-08-04 12:22:562026-08-04 12:22:56Seven ways to level up your career this summer while you sit poolside
After serving for six years in the U.S. Army, Steven found a new mission at Northwell Health. As a supervisor of security at Zucker Hillside Hospital, he continues to lead with the discipline and commitment to service he developed throughout his military career. Read Steven’s story and learn how Northwell supports veterans, military service members and their families.
https://jobs.northwell.edu/wp-content/uploads/sites/3810/2026/06/2026-May-Veteran-Blog-Steven-Ellis-Featured.png350470kmorello/wp-content/uploads/sites/3810/2026/06/New-Project-1-1.webpkmorello2026-06-30 12:58:562026-07-02 12:57:27From the U.S. Army to Northwell: Steven’s Journey in Leadership and Service
Anthony’s service continues beyond the U.S. Navy. The skills he gained as an ordnance man now guide his work as a security officer. Discover his journey and how Northwell supports veterans building civilian careers.
https://jobs.northwell.edu/wp-content/uploads/sites/3810/2026/03/FEATURED-2026-March-Vet-Blog.png350470sgreer2/wp-content/uploads/sites/3810/2026/06/New-Project-1-1.webpsgreer22026-03-11 10:56:422026-03-13 14:50:21Anthony’s Journey from the U.S. Navy to Northwell
This Black History Month, we are spotlighting two of our African American/Caribbean Bridges BERG (Business Employee Resource Group) team members, Tracy Clouden and Aisha Johnson. Discover how they are committed to fostering a culture of inclusion and belonging and find success in their career journeys at Northwell.
https://jobs.northwell.edu/wp-content/uploads/sites/3810/2026/02/FEATURED-November-Career-Ladder.png350470mperlman/wp-content/uploads/sites/3810/2026/06/New-Project-1-1.webpmperlman2026-02-26 09:37:272026-02-26 09:37:27Celebrating Black History Month
Still active in the U.S. Army Reserves and serving patients every day. Read Ivan’s inspiring journey and see how Northwell supports our active-duty military and veterans in building meaningful civilian careers.
https://jobs.northwell.edu/wp-content/uploads/sites/3810/2025/09/Sept.-Veterans-Blog-Ivan-Goranov-Featured.png350470kmorello/wp-content/uploads/sites/3810/2026/06/New-Project-1-1.webpkmorello2025-10-16 11:31:362025-10-16 11:31:36Carrying Service Forward: How Ivan Leverages his Military Experience at Northwell
Read our blog to learn how you can grow from a food service assistant to a registered dietitian at Northwell Health.
https://jobs.northwell.edu/wp-content/uploads/sites/3810/2025/08/FEATURED-July-2025.jpg350470kaiello/wp-content/uploads/sites/3810/2026/06/New-Project-1-1.webpkaiello2025-08-22 11:34:012025-09-25 09:41:37Your Hospitality Career Starts Here at Northwell
