Job Description
Ensures the maintenance of software and hardware; implements new or updated software modules. Ensures that support is provided for all end-user equipment including, desktop, laptop, printers, scanners and hospital equipment. Ensures that service level commitments and deliverables are met.
Job Responsibility
- Guides and trains lower level technicians in their duties and assigned projects.
- Assists in coordinating schedules, support documents and presentation of deliverables.
- Supports service line operational initiatives and program development.
- Redirects problems and requests to appropriate resources as necessary.
- Identifies and escalates situations requiring urgent attention.
- Guides the disaster recovery and back up/recovery drills.
- Stays current with system(s) information, changes and updates.
- Ensures investigation of problems between applications and other interfaced systems and infrastructure.
- Provides hands-on support and training to end users.
- Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
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Preferred skills:
- Strong communication skills to coordinate with vendors for warranty replacements or escalated repairs.
- Maintain accurate records of all IT hardware assets using asset management tools ServiceNow, Excel-based systems).
- Excellent time management and documentation skills
- Maintain inventory control, optimize stock level, and track and manage. Forecasting and ensuring availability.
- Being able to deliver parts as necessary, a dependable vehicle is a must.
- Perform RMA’s responsibilities, ship and receive parts.
- Experience replacing hardware components such as system boards, RAM, hard drives, power supplies, and fans in laptops and workstations
- Proficiency with diagnosing and repairing hardware issues, Fujitsu scanners, mobile carts, printers.
Job Qualification
- Associate’s Degree required, or equivalent combination of education and related experience.
- 3-5 years of relevant experience, required.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
The salary range for this position is $58,540-$92,650/year
Salary ranges shown on third-party job sites may not accurately reflect ranges provided by Northwell Health. Candidates should check Northwell Health Careers for accurate information and discuss salary/hourly details and our comprehensive benefits with a recruiter, if selected for an interview.
