Discover exciting careers in the emergency department
I love our team dynamics at Northwell SkyHealth. It has enabled me to be a better flight nurse and I’m really grateful for that.
– Mackenzie, Flight Nurse at Lenox Hill Hospital
Join Northwell Health and explore exciting opportunities across our emergency department team — from front desk administration to flight nurse and beyond. As a Health Raiser, you will have access to professional development programs at our Center for Learning and Innovation (CLI), mentorship programs and tuition reimbursement, plus more. Learn about some of the roles featured on Emergency NYC, now streaming on Netflix.
From administrative support to operations leader and Health Raiser – Meet Elizabeth Austin
Elizabeth Austin began her career journey at Northwell Health a little over 11 years ago as an administrative support associate at an ambulatory site. What attracted her most to Northwell was her interest in the healthcare field from a young age. “Growing up, I often went to work with my mother who was a registered nurse director, so I got to see the fast-paced environment of a healthcare facility and knew I wanted to be a part of it someday.”
Elizabeth gained valuable experience as an administrative support associate in managing office operations, working directly with senior leadership, and coordinating projects. After two and a half years in that position, Elizabeth made the move within the organization to join Northwell’s joint venture operations team. Joint ventures leads and executes strategies and activities managed in partnership with other organizations to advance Northwell’s strategy. As a project coordinator, she was responsible for managing the vice president’s calendar and day-to-day activities. From there, Elizabeth grew from a project coordinator to project manager, then senior project manager to director over the course of seven years. “Northwell has given me multiple opportunities to learn and grow with the joint venture operations team to get me where I am today.”
In her current role, Elizabeth is the senior director of operations for the joint venture team where she has day-to-day oversight for five ambulatory surgery centers in Suffolk County, New York. Not only does she work closely with site leadership at each surgery center to ensure smooth and effective operations, Elizabeth also collaborates with physicians and various teams within Northwell to develop and implement strategic initiatives.
Elizabeth credits her success to the support she’s received from her senior management team and being in the room with the right people over the course of her career. “Growing your network is critical. Every interaction with your colleagues, no matter how big or small — or title – is equally important. Starting as an administrative support associate, I recognize how imperative each role is within the organization.” When asked what aspect of her job at Northwell she loved most, Elizabeth replied. “Understanding the perioperative space and how that translates to patient care and surgery experience is impactful. Every day is different, and I am always ready to tackle the next hurdle of the day.”
Administrative Support Careers at Northwell Health, Raise Your Career Expectations
Administrative Support careers at Northwell Health provide opportunities that allow you to learn, grow, and raise your career expectations in a field where you can impact the community by providing exceptional healthcare services. Whether your career journey is just starting out, moving into a more senior position, or you’ve begun to explore a new direction, Northwell has the resources to support and guide you on your path.
Below, you will find information on one of the many career path opportunities, administrative support assistant to director of administrative support at Northwell. For the complete job profiles of each role, we invite you to visit NorthwellCareers.com, or click on the link below to discover a career well cared for with our team. There are many ways to grow in an administrative support position outside of this path as well, from project management to operations and more.
Check out our open administrative support positions here.
Serving her country and transitioning into a civilian career at Northwell
Angelica Motta served as a signal support specialist in the U.S. Army Reserve before starting her Northwell career. Today, Angelica is an administrative support coordinator for Northwell’s Military Liaison Services. Her career journey here began in May 2021 and she is looking forward to continuing to grow her career at Northwell Health.
When Angelica was in the U.S. Army Reserve, she served with the 8th Medical Brigade where she provided IT support to the medical professionals in her unit. In that role, she helped set up the maintenance of computer hardware and software, radios, antennas, and satellite transceivers to help medical providers complete their missions. When Angelica left the military, she wanted to pursue a civilian career that will help other veterans and their families.
As Angelica was exploring civilian career opportunities, she was looking for something more meaningful. “I was looking for a career where I could serve a greater purpose,” says Angelica, “and that is why I started to look into careers at Northwell Health.” She had heard about the sense of community that Northwell offered its employees and was attracted to an organization like that.
With her passion of helping the community, Angelica found an opportunity at Northwell’s Military Liaison Services (NHMLS), which provides health, wellness, and career resources for active-duty military service members as well as veterans and their families. Angelica assists active military service members, veterans and their spouses with career exploration that includes resume writing, job preparation and interview techniques.
“Knowing that I can apply all of my skills and be part of a team within a company that is here for veterans and their families gives me a real sense of fulfillment,” says Angelica. In her role she also supports her department with services that include behavioral, clinical, employment, education, and life transitions. Angelica took the skillsets she learned while in the Army Reserve and applies them to her daily tasks. Her ability to maintain discipline and being quick to adapt to any situation allows her to be more effective in communicating with her team and serving her community.
Northwell offers a wide range of services for our veterans and their families. Examples include the Barracks to Business career workshops and the VALOR Business Employee Resource Group (BERG). Northwell helps our team members who have served in any branch of the military transition into their civilian career by showing veterans how to translate the skills they’ve learned in the armed forces and to apply them in the workforce, offering mentoring programs and networking opportunities to connect with others who have served or are currently serving in the U.S. military.
Raise your career expectations on Staten Island – with more growth opportunities even closer to home
Did you know: the average person who commutes one hour to work (each way) spends approximately two years of their life sitting in traffic by the time they reach retirement? A shorter commute means greater work-life balance. At Northwell Health, we have numerous Staten Island ambulatory care locations, which means it’s even easier to choose a closer commute matched with a valuable and rewarding career—one with growth and opportunity.
To give you more insight, read below to hear from Northwell medical assistants and administrative support associates who shared their experience of what it is like to work at some of these Staten Island locations.
“Prior to working at Northwell, I had a very long commute which made my workdays feel longer,” says Caty Takemoto, lead patient account representative with Northwell Health Physician Partners — Cardiology in Dyker Heights. Caty is responsible for billing, collections, third-party reimbursements, computer data entry, and retrieval. “Coming from New Jersey, the commute to Staten Island is relatively easy for me now and I love listening to my favorite songs in my car as I make my way to work.”
Katie Burns, senior medical assistant for Cohen Children’s Northwell Health Physician Partners Pediatric Surgical Specialists in Staten Island, also appreciates working closer to home and describes her professional growth and development with Northwell as fulfilling and life changing. “I have grown professionally throughout my time here at Northwell by taking on new challenges whenever they arise. As a medical assistant, many of my scoliosis surgical and bracing patients are young adolescents. It’s here that I can reinforce positive body image and provide emotional support to help them feel more confident as they heal.”
Helen Ruiz is a practice lead administrative support coordinator at Staten Island University Hospital South, Cardiology Department. Her role encompasses making sure that the physician at her practice has everything he needs to provide the best experience and care for our patients. “Working at Northwell Health in Staten Island has been extremely rewarding for me. My day begins with an easy commute and continues at a job where I am constantly learning new things and meeting great people who are very dedicated to their work. There is an opportunity to grow here, and I am grateful to be a part of the Northwell Health family.”Helen not only coordinates clerical duties, but she also greets and directs visitors, answers phones, takes messages, schedules appointments, collects payments, and maintains inventory of all office supplies.
Learn more about Staten Island opportunities at our ambulatory care centers here.
How Holly grew her career and her family with the help of Northwell Health
At Northwell Health, Holly Wagner has found both professional and personal support. As her career grew throughout her nine years here, so has her family – thanks, in part, to Northwell’s fertility benefits.
Holly’s professional growth began when she first joined Northwell in 2012. That’s when the private practice she worked at as a medical assistant became one of the Northwell Health Physician Partners. She became a senior medical assistant in 2015 and through her hard work and dedication, she was able to grow into a new role as a coordinator of administrative operations for the Medicine Service Line in 2018. Two years later, she was promoted again into her current role of associate product services and management analyst with the Soarian Support team.
In her current role, Holly supports the system’s needs with Soarian, a clinical software that helps with patient scheduling. The team is not only responsible for helping to set up new providers or locations as they join the organization but they also create all schedule templates and support patient scheduling needs.
“The support to grow my career path within Northwell has been amazing,” says Holly. “When I worked at the practice level, I was involved in some quality projects which helped me gain contacts and when the coordinator position opened, my manager recommended me. The director of the medicine service line was talking to me about the position within hours of me showing interest.”
This investment in Holly’s development has continued to follow her throughout her career as she moved into a position she had never imagined herself doing – but her leadership did. “Throughout my roles, my leadership has always pushed me to advance my career, even if it meant looking for growth in a new position outside my department. I can’t thank all of the people Northwell has brought into my life enough for this.”
Beyond her professional growth, Holly also experienced personal growth as a result of the many benefits that Northwell offers, taking advantage of what she feels are some of the best health benefits out there. “For me personally, as I am in a same sex marriage and the health insurance benefits have helped me grow my family,” says Holly. “My son is going to be two this May and it was with the help of Northwell Health Fertility at Smithtown that we were able to have him via IUI (intrauterine insemination).”
“Finding a career that supports you professionally and personally is huge. Most of these doctors appointments can be done before work hours but you are going through a lot during these times,” says Holly. “I would not have been able to go through my first pregnancy if it wasn’t for the team of people I worked with. I am currently starting to go back to try for baby number two and couldn’t be more thrilled!”
Discover a career well cared for at Northwell Health. Apply today!
For Nirva Matteis the key to success at Northwell Health has always been an eagerness to learn and grow. During her 10-year career here, Nirva has worked in multiple jobs and locations throughout the organization and has gained experience that has led her to become the senior administrative manager for the Department of Otolaryngology, Head and Neck Surgery and Communicative Disorders at the Hearing and Speech Center.
As senior administrative manager, Nirva is responsible for the daily administrative operations of a multi- physician practice along with managing all non-clinical personnel and supporting revenue cycle, quality and service excellence initiatives. Excelling today as a leader, Nirva started her Northwell career as a food service worker at North Shore University Hospital (NSUH) while obtaining her undergraduate education.
Growing at Northwell Health
From the beginning, Nirva has utilized a variety of different opportunities that Northwell provides to support her professional development. Classes at Northwell’s The Center for Learning and Innovation (CLI) were an endless resource for her to learn new skills and participated in their Applied Leadership Effectiveness and Development Program which is a one-year program that is designed to develop skills and knowledge among current and emerging leaders. In addition, she also benefitted from Northwell’s tuition reimbursement program and earned her master’s degree.
But one of the biggest assets to helping her grow at Northwell has always been her mentors. “I have grown by leaps and bounds both professionally and personally as a direct result of my mentors ,” says Nirva. “Northwell does a fantastic job with encouraging team members to seek bigger and better opportunities within the organization. For that, I am eternally grateful.” From working on the Food & Nutrition team at NSUH to becoming a supervisor within the System Call Center, Nirva receives advice from her mentors that helped her flourish.
It was through her mentors and experience at the System Call Center that Nirva found out about the opportunity to work on the Otolaryngology team after falling in love with the way their work was improving lives. “Fielding thousands of calls for head and neck surgery and cochlear implant patients allowed me to gain insight on the challenges people face when dealing with life-changing diagnoses,” says Nirva. “My ability to empathize to create a memorable experience as a result catapulted.”
In addition, Northwell’s commitment to health equity and access to care for all members of the communities we serve is something Nirva feels strongly about. She feels she can make an impact in her current role in a patient-facing setting.
Nurturing the talent of tomorrow
As Nirva continues to grow her own career, she also has the unique experience of being able to help others follow in her footsteps. As an active member of the BRIDGES Business Employee Resource Group (BERG), which represents the cultural diversity across the organization, Nirva has enjoyed being able to expand her network and make long-lasting connections. “The BRIDGES BERG is a clear indicator that Northwell has its finger on the pulse of its employee’s aspirational needs,” says Nirva. Within the BERG, she’s been able to connect beyond her work location, creating a resource that spans the entire health system and fosters cross-functional collaboration.
And it’s these connections that Nirva believes are what makes working here so special. “Northwell is exceptionally skilled at identifying and nurturing talent. Our senior leadership mentors team members in a way that creates a pipeline of high-caliber, healthcare champions, ready to take on the challenges of an ever-changing industry. I am proud to be a part of the team responsible for revolutionizing healthcare as we know it. To play a small part in Northwell’s success is an honor.”
It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of age, race, creed/religion, color, national origin, immigration status, or citizenship status, military or veteran status, sexual orientation, sex/gender, gender identity, gender expression, height, weight, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, their or their dependent’s sexual or other reproductive health decisions, or other characteristics protected by applicable law.
Northwell Health reserves the right to amend all terms of employment.