Northwell Community Series: Business Employee Resource Groups (BERGs)
We’re proud to introduce our new series, Northwell Community – Connections, Careers, and Conversations. This video series features the voices of healthcare professionals as they connect, find inspiration and engage in conversation about personal and professional career growth in the diverse communities where we live, love and belong. The first installment in the series focuses on our Business Employee Resource Groups (BERGs) and the members who are committed to fostering a diverse and inclusive workplace.
Listen to these future leaders as they share how our BERGS have given them a voice so they feel empowered to be their best selves both personally and professionally. Whether they are networking, hosting meaningful discussions, or launching new mentorship programs, these dedicated team members are leveraging their skills and passion to help educate and instill a sense of equity and belonging for all—integral to the culture of Northwell Health as an organization.
Growing as a Certified Registered Nurse Anesthetist at Northwell Health
Certified Registered Nurse Anesthetist (CRNA) are an invaluable part of our patient care teams, safely administering anesthetics to patients in our operating rooms. Whether they’re delivering anesthesia inside hospitals, ambulatory surgery centers, obstetric units, or outpatient clinics, CRNAs enjoy autonomy and an abundance of opportunity in their professional roles at Northwell Health.
One of our incredible CRNAs is Arlene del Mundo, senior nurse anesthetist at Lenox Hill Hospital (LHH) & Manhattan Eye, Ear and Throat Hospital (MEETH). Arlene was inspired to pursue nursing at a young age.
“My desire to pursue a career in nursing was influenced by my younger brother’s turbulent battle with leukemia. At the time, my youth prevented me from understanding the extent of his illness. However, I was able to recognize the impact of the nursing team that supported him throughout his treatment,” says Arlene. “The commitment of the nursing team serves as my inspiration to continuously improve healthcare.”
After seven years of oncology and critical care nursing, Arlene pursued a career as a CRNA, seeking a higher degree and more autonomy. Her Northwell journey started in 2019 as a nurse anesthetist at LHH and MEETH where she provided an impactful anesthetic experience to patients during their most vulnerable moments. Now in her current role as senior nurse anesthetist, she enjoys being in a position to leverage the lessons learned throughout her career to provide quality patient care and innovative change in healthcare.
This opportunity came sooner than anticipated with the COVID-19 pandemic surging in New York City shortly after her promotion. To help with the new needs, Arlene transitioned her usual responsibilities to lead the CRNA COVID-19 intubation team and otherCRNAs, and to collaborate with intensive care units to provide advance clinical care at LHH.
“Numerous challenges were faced as we had never seen a pandemic of this magnitude,” says Arlene. “Fortunately, teamwork and dedication permitted beneficial improvisations and the process of resolving these challenges has provided greater insight into the fundamentals of effective leadership.” The experience of pandemic and her role of leadership throughout impacted Arlene, inspiring her to begin the venture of earning a Doctor of Nursing Practice (DNP) degree at the University of Pennsylvania in 2021 with the support of Northwell’s tuition reimbursement program.
Working at the largest private employer and healthcare provider in New York State, Arlene has found ample opportunity and resources to support her desire to continue to grow professionally and she encourages others to do the same. “Our CRNAs provide anesthetic care between LHH and MEETH which are both renowned for premier patient care and innovative medicine. I’m proud to work at these Magnet® facilities that offer a wide diversity of procedures,” says Arlene. “It is an exciting time to join our rapidly expanding CRNA team as we strive to provide high quality patient care driven by innovation and best practices.”
Get moving with a CRNA career at Northwell Health. Apply today!
An Appointment With: Michael Dowling, Northwell Health President and CEO
As the new year begins, it’s important to reflect on the lessons we learned and how we can move forward to an even better future. This is especially true this year as we transition together into a new normal of life post-COVID-19. We spoke with Northwell Health’s President and CEO, Michael Dowling, to hear his thoughts on what 2021 has in store for the health care industry.
Despite everything 2020 brought, what is the 2021 outlook?
Next year will undoubtedly be a year of transition. We will still be in the COVID world, but we should have a different attitude about it and be realistic with expectations. The first part of the year will focus on managing the situation; two situations actually.
First, COVID cases will continue to increase at this pace unless we do our part — wearing masks, social distancing and proper hand washing — to minimize the spread. We will also be managing the delivery of the vaccines.
The rollout will not be quick. It is a marathon. And when you consider that there are 70 million people working in essential jobs — teachers, day care staff, corrections officers, US postal workers and public transit workers — we may be looking at June before the vaccine is available to the general public and we start to see some sense of normalcy.
You always have an optimistic view. Will there be a new “normal”?
When I think of 2021, I think of opportunity — to reimagine what we want our lives and professions to be — not just as a result of what happened to us, but of how we reacted to it.
We can all make this change. Ask yourself, what do you want to be? How do you want it organized? What kind of structural changes will you make? What do you want to focus on?
Regardless of your answers, the key is to forget what your pre-COVID world was and focus on your future.
What will factor into advancing health care?
For health care, these areas will have most precedence in 2021.
Enhance productivity and become more efficient: It’s tremendously awkward to say, but one of the “best” things to come out of COVID has been our ability to accelerate productivity, be more efficient and adaptable. Next year, most health systems will still be recovering from the pandemic’s financial impacts, especially the safety-net hospitals. We need to build on the lessons we have learned.
Accelerate the digital age: COVID has changed our relationships with technology. Ninety-percent of the meetings I have today are through Zoom or Microsoft Teams. The amazing thing is most of us had never used Zoom before COVID. And the convenience offered by telemedicine and virtual care has improved our customer focus and quality. This will be a big arm of care delivery from now on.
Identify what quality means and seek it: It’s time to reassess. Health care delivery is going to be different. If you talk to providers, they will equate quality primarily with clinical outcomes. But for consumers, it’s service and convenience. There needs to be a balance.
Accommodate the remote workforce: Speaking of technology, I believe 10-15 percent of our workforce will be remote, even after COVID. A large portion already is right now. I did not expect this months ago. The main issue will be to decide what part of your workforce should be remote, as well as identify ways to manage and monitor it. What does a remote workforce do to your real estate? You have to look at everything. At Northwell, we manage buildings that accommodated thousands of people and they are now mostly empty with team members working at home. It’s a big part of our assessment process for the post-pandemic situation.
Culturally, become as innovative as we were pre-COVID: Moving forward, we need to incentivize the innovative DNA within our organizations that was obvious during COVID. Do not lose steam and maintain a positive, team-oriented culture, which is very important in the midst of all this change, especially as we go remote. We can’t lose that perspective. A hybrid of in-person and remote can lend itself to much-needed balance.
Deal with inequities of care: We must go upstream. New partnerships are changing the way we operate. And our expanded focus on healing our most vulnerable communities will continue in 2021, and well beyond. We need to get our employees, doctors and other team members to commit to this agenda, then develop long-term reasonable strategies.
What’s in store for health care as a profession?
Health care is always a rewarding field to get into. But the COVID-19 pandemic has spotlighted just how critical these jobs are.
Doctors, nurses, environmental services, respiratory therapists, security workers and all healthcare heroes were celebrated for working the front lines. Their sacrifices, dedication and compassion are truly what makes them remarkable as individuals, as well as the work they do. I’m very proud of all of them.
Building off of that momentum, this remains an exciting time to join health care, especially at Northwell Health, where we were recently ranked No. 65 on Glassdoor’s 100 best places to work list (Northwell is also one of Fortune‘s 100 Best Companies to Work For). Our team members are engaged and eager to help lead us out of this crisis.
Northwell Health named one of Glassdoor’s best 100 places to work
At Northwell Health, we’re committed to creating careers well cared for and fostering a culture that makes our 75,000+ team members love coming to work. That’s why we’re proud to announce we’ve been honored with a Glassdoor Employees’ Choice Award, ranking among the 100 best companies in the nation to work for in 2021.
To determine winners of this award, Glassdoor looks not to nominations but instead directly to the people who work there. Winners are chosen based on the feedback offered voluntary and anonymously on their site, one of the largest job and recruiting sites in the world. Reviews range from topics such as leadership, the job itself, benefits, work environments and more.
We’re so grateful to our team members for sharing their valuable feedback that helped us receive this award. It is their commitment to the communities we serve that makes us a best place to work.
“This award is truly a significant achievement for Northwell Health and is a testament to our dedicated 75,000 employees,” said Michael Dowling, president and CEO of Northwell Health. “For nearly a year our entire workforce has banded together to fight the COVID-19 pandemic, with our team making significant sacrifices of themselves and their families to treat the 128,000 coronavirus patients to date at our facilities throughout the region. It is remarkable that the health system and its employees would be recognized with a Best Place to Work award during these unprecedented times.”
In addition to the positive feedback that has led to our company rating of 4.3 out of 5, with 5 being the highest score, constructive comments help us to further grow and develop programs that our team members need. Northwell is committed to ensuring our benefits and culture grow alongside our organization. With the onset of the COVID-19 pandemic, we’ve provided a special bank of time off to frontline workers and other staff members to use as needed.
Additionally, in support of their well-being, we created tranquil spaces at hospitals for team members to take a moment to rest and recharge outside of the clinical setting. Recognition of their tireless work was never more important and team members, first responders and community members alike organized grand clap outs to thank our team members and keep morale up.
Along with well-being support, development support was just as essential. In 2020, we launched a new human resources platform that created processes that will help team members to continue to grow and develop professionally through conversations with their management and increased internal mobility.
The Glassdoor recognition follows a series of accolades Northwell has received, each aimed at employee recognition, workplace safety and trust and leadership. Recently, Northwell was:
But don’t take our word for it! Read through some of the reviews left on our Glassdoor page:
“I’ve never worked for a company that cares so much about their employees. Management is always pushing you to do your best and never holds you back from growth opportunities like I’ve seen in other companies. They will always advocate for you if they feel it’s in YOUR best interest.”
“Strongly Recommend! Amazing place to work! Many Events and job opportunities, So many opportunities for growth and education. I am beyond proud and love to work for this company. I started as a staff nurse and have grown to this position. Through tuition reimbursement I have earned my bachelors and masters degrees! It’s an honor to work for this organization. Keep encouraging and pushing for internal growth for employees”
“Best place I’ve ever worked. Northwell Health has been a great place to work considering the work-life balance is perfect for my busy lifestyle. Driven by CEO Michael Dowling, the health system’s leadership has a proven direction the organization is heading in. Ongoing support and career advancement also make it a very attractive place to grow.”
“With 23 hospitals, 800 outpatient facilities and multiple corporate offices, Northwell Health has jobs and careers in nearly every profession it takes to run a modern, large and complex health system. Combined with a good benefits package and competitive salaries, opportunities for career growth and a corporate emphasis of excelling in whatever you do, it is a good choice for long term employment.”
“They really take time out to ensure patients and employees have a positive experience through Northwell. You can see changes from upper management with regards to concerns you may have and they are actively working on bettering the company and working experience. They are big on giving employees the opportunity to move up. Work life balance is great.”
“Northwell as a whole truly cares about their employees and makes this very clear. I enjoyed coming into work everyday. Always surrounded by brilliant minds that encouraged me to work harder.”
“So many opportunities at Northwell Heath. Leadership development programs and opportunities that enable you to reach for your greatest potential and goals, either as a clinical or non-clinical person.”
“Well structured organization. Looks out for the best interest of patients and therapists. Ability to grow within organization. Directors and supervisors are continually supportive of helping you grow in your career.”
“Northwell is a wonderful company and they really understand the way patient care is supposed to be delivered. Being able to be part of that experience is one of the best feelings.”
730+ Nursing students go virtual for our 2021 Golden Ticket Nursing Showcase
Though this year’s Northwell Health Golden Ticket Nursing Showcase may have looked different due to the COVID-19 pandemic, our commitment to educating and impacting future nursing careers was stronger than ever.
To ensure the safety of our team members, students and communities, the 2021 Nursing Showcase pivoted from our traditional in-person format to an exciting and engaging virtual event. But this wasn’t your typical zoom meeting – the more than 730 junior and senior nursing students from 50+ schools had a full day of interactive events to choose from!
Students used our virtual lobby to navigate through the day’s events.
The morning started in our auditoriums where students heard from senior leadership, including Northwell’s President and CEO Michael Dowling who had a candid conversation with four of Northwell’s nurse heroes. After learning about our culture of nursing excellence and discovering how they could prepare for their own career journeys, students attended panels to learn about our Nurse Externship Program and new graduate nursing careers including our Nurse Fellowship Program with live Q&A. Depending on their year of study, panels connected students with fellow nurses who had worked as externs over the summer or new nurses who had been in their shoes not long ago.
After the morning sessions, students had the opportunity to explore our virtual Careers Expo and Culture Center. In the Careers Expo, students could virtually chat one-on-one with nurses across 24 specialties at our booths. It was a unique opportunity to learn about specialties that aren’t taught in nursing school, such as Perioperative, Teleheath and Home Care, or to discover what it is like to work in areas such as Emergency, Critical Care, Pediatrics, Float, Case Management, Women’s Health, and many more.
And that’s not all! Throughout the afternoon, students were able to attend 11 Breakout Sessions. These optional sessions offered an in-depth look at some of our specialties such as the Perioperative Information Session, informed students how to optimize their resume and interview tips from our recruiters, or explored nursing career journeys from bedside nurse to leadership and more. Our final Breakout Sessions of the day also gave students the unique chance to earn Contact Hours. Through a partnership with our Institute for Nursing team, juniors and seniors alike could earn credits for attending the Navigating as a New Graduate Nurse or Caring through COVID-19 including Emergencies and Codes sessions.
Throughout the day students could also interact with other elements in within the platform. Whether it was visiting our robust video library to watch our team members talk about what it is like to work at Northwell or bringing Northwell leadership directly into their home through augmented reality, there were so many ways to explore nursing within our event. And every action helped students earn points as they competed to win prizes, including gift cards. Additionally, students could submit their photo to our virtual mosaic of attendees – a way to be together despite the unprecedented circumstances.
No matter what the next year holds, at Northwell Health we know the future of nursing shines bright!
Child care benefit programs support Northwell Health team members
Northwell Health is committed to our 74,000+ team members, creating careers well cared for that help them flourish professionally and also personally. Part of that commitment is providing a diverse selection of benefit programs that help our team members have a rewarding balance of workplace development goals and personal ones at home.
Child care programs are one of the benefits that Northwell offers to help support our team members as their families grow alongside their careers. “The COVID-19 pandemic really changed the way we look at child care,” says Diana Witkowski-Grubard, director of Benefits in Human Resources. “When schools began to close, we knew we had to change our vision. If schools are closed and our team members don’t have anyone to care for their children, then we’re not able to do what we do best – serving our communities.”
The Benefits team worked to develop new partnerships and programs that would support our team members during this unprecedented time. “Our focus shifted as we saw how vital child care services are and we knew we needed to help, whether through offering reimbursement or partnering with nationally recognized learning groups that can help support our team members.”
And these partnerships and programs are continuing to evolve through team member feedback from surveys that help us to continue to see what benefits might be necessary and get a better understanding of what benefits they want and need.
Learn about some of our child care benefit programs:
Back-Up Care Program: Through our partnership with Bright Horizons, eligible team members have access to 10 center-based or in-home, back-up care for child and elders in instances where a team member’s traditional care routine falls through, such as school closings, caregiver vacation or illness, unexpected shift cover, and business travel.
Subsidized Child Care: With a new partnership with the Learning Care Group, Northwell is now able to offer eligible team members 10 days per month of subsidized, in-person child care for the 2020-2021 school year. This child care is available within the areas our team members live and work for children up to 12 years old. In addition, Northwell has partnered with various YMCA locations throughout long island to offer similar subsidized child care services.
Crisis Care Reimbursement: The emergence of the COVID-19 pandemic created a need for a new program within Northwell. Northwell has partnered with PayFlex to administer our COVID-19 crisis care reimbursement program to team members. Eligible team members receive daily reimbursement per child for up to 10 days during per eligible month for expenses incurred for childcare expenses.
Discounts: Northwell offers various discounts to summer camps throughout the New York region. We offer discounts to more than 10 summer programs/camps to help team members.
Find a career well cared for at Northwell Health. Apply today!
Meet Vincent Thorpe OR nurse leader at Glen Cove Hospital
Meet Vincent Thorpe, nurse manager of the operating room unit at Glen Cove Hospital. Vincent’s career growth within Northwell Health highlights the amazing opportunities for personal and professional development possible within our health system.
In 2012, Vincent started his career as a registered nurse in the operating room at North Shore University Hospital (NSUH). He was hired for the overnight shift, where he gained tremendous experience and worked for five years. During his tenure, he continued to grow and became a charge nurse from 2014 to 2017. In 2017, he was promoted to assistant nurse manager to cover weekend shifts before he transferred to Glen Cove Hospital in 2018 to work as a nurse manager in their operating room unit, where he works today.
“What I appreciate about Northwell is that I’ve been able to grow within the organization. Northwell provided me with the skills to accept a leadership role and help staff members grow to their potential,” says Vincent.
Vincent’s role as a nurse manager for the operating room consists of supervising nursing staff and overseeing patient care. He assists with interviewing applicants for open positions within the department, coaching new and junior staff, conducting performance evaluations, and coordinating staff schedules. Additionally, Vincent has the important role of ensuring that the operating room is clean, sanitary and properly equipped for surgeries.
For Vincent, his love of the operating room comes from how unique it is in its fast-paced and ever-changing environment. “My favorite thing about the operating room is that it is both challenging and rewarding. I particularly enjoy the detailed nature of the unit, learning about new procedures and seeing firsthand how technology in healthcare continues to transform the way we approach medical treatment. Currently, Glen Cove Hospital is expanding its surgical procedural offerings and I’m excited to be a part of the OR’s evolution.”
Within his current role, Vincent also assists in the professional development of his team. His role allows him to train, challenge, coach and connect with his colleagues to support their professional growth and goals. “Nursing is my calling, it’s a dream of mine to inspire others.” His own experiences as a nurse has allowed him to grow into a leadership position and to help others follow in his footsteps.
“My career has taught me to expect the unexpected. The key to staying grounded is to think critically, communicate effectively and trust in your team’s abilities,” says Vincent. “I am able to plan ahead and emphasize a positive, solutions-oriented mindset. My advice is to always touch base with team members regularly, ensure everyone knows what is expected of them, see the plan of action through and circle back, after-the-fact, to recap in team meetings.” His leadership has helped the operating room at Glen Cove Hospital be recognized on our employee engagement survey as a Tier 1 highly engaged unit in both 2019 and 2020. Also, during the pandemic, the Office of the Secretary of Defense Employer Support of the Guard and Reserve recognized Vincent as a Patriotic Employer for his support of employee participation in America’s National Guard and reserve force.
His tireless commitment to improving the operating room and to his team has cultivated asupportive environment to deliver care that is as compassionate as it is innovative. “As the OR nurse manager, I’m proud of the hard work and dedication that my colleagues and I have shown in our professions and our commitment to patient advocacy. As a unit, we come together to provide the best patient care possible.”
Interested in joining the OR team at Glen Cove Hospital? Apply today!
The Integrated Distribution Center makes an impact at Northwell Health during the COVID-19 pandemic
Northwell Health’s Integrated Distribution Center (IDC) located in Bethpage, NY serves a vital role within the organization, especially during the COVID-19 pandemic. The distribution center operates 24 hours a day, 7 days a week, stocks nearly 3,000 unique medical supplies- including personal protective equipment (PPE) and delivers them to 23 Northwell hospitals. It has more than 100 team members who work above and beyond to gather, pack and ship supplies all year round.
Before the pandemic, the center would stock 20 to 30 days’ worth of medical supplies. But with the increase demand of supplies and PPE, the center stocks 90 to 120 days of supplies to prevent any shortages. From the very beginning of the pandemic to now, our hospitals and employees are fully provided with PPE from the distribution center to ensure their safety and that of our patients and community. And now, with the vaccine being administered, the distribution center holds millions of syringes as well.
“Throughout this pandemic, there has been many heartfelt accounts of patients leaving Northwell hospitals with team members cheering and clapping – celebrating Northwell patients’ quick recoveries,” says Paul Spodek, assistant vice president of the Supply Chain Distribution & Logistics Integrated Distribution Center. “When we step back and look at those happy pictures and videos, we notice the isolation gowns, N95s, ear loop masks, etc., all worn by patients and hospital staff alike, every IDC associate knows that all those supplies came from us.”
Each role within the distribution center is unique and valuable to our organization. Our team members all make a difference whether they work the inbound shift where they receive materials and stock shelves to the outbound shifts who picks, packs and load trucks. The IDC also has a support staff who orders and counts supplies and returns, makes sure the distribution center does not run out of materials and manages inventory expiration dates and recalls- they make a difference. “Every IDC team member feels the connection of their role in quality patient care in every Northwell hospital. This connection is the reason why more than 100 team members at IDC have come to work every day during this pandemic and continue to feel great pride in our role in quality patient care,” says Paul. The IDC also creating a better environment for our community. They remove most cardboard and send it to recycle before shipping to our hospitals. The distribution center is on target to recycle more than 220 tons of cardboard in 2020.
The impact and work that our center has on our healthcare heroes and patients is incredible. “As a distribution center associate, and being part of the supply chain, it is a privilege to be helping our doctors, nurses, and the rest of our Northwell heroes by supplying them all the PPE and equipment’ they need to help fight this deadly pandemic,” says Ildebrano Molina.
The teamwork, hard work and dedication of the distribution center showcases the importance of Northwell values. “My entire career has revolved around logistics and distribution but what makes working for Northwell Health`s Distribution Center different is the sense of teamwork and knowing that I am doing something positive for the community that I live in,” says Daniel Pauly, operations manager at the Integrated Distribution Center. “Especially throughout the pandemic, I felt a strong sense of pride and satisfaction knowing that my contribution aided thousands of individuals.”
We are proud of the work that the distribution center has done and continuing to do for our organization and patients.
Discover a career well cared for at Northwell Health. Apply today!
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