Jeffrey Pick’s career journey from patient care associate to senior director of triage clinical call center
Jeffrey Pick is not someone who turns down a new challenge. He sees it as an opportunity to grow your skills. It’s this determination and willingness to take his nursing career in new directions that has led to his successful career journey at Northwell Health — beginning as a patient care associate to where he is today, as the senior director of triage at the Clinical Call Center.
Jeff began his career journey at Northwell Health in 2005, when he learned about an opportunity to work as a patient care associate at Glen Cove Hospital. While at Glen Cove Hospital, he received his AAS and BSN nursing degrees through tuition support provided by Northwell. Following, Jeff was offered a registered nurse position by his nursing manager. “I am grateful that as a nursing student I was able to work as a patient care associate, which started my wonderful career,” says Jeff. “Not only does Northwell provide excellent growth opportunities, but they also provide classes, leadership programs and the support to become successful.” Jeff started as a registered nurse on the medical/surgical unit until he transferred to acute rehab in 2013.
In 2014, Jeff started his journey at the Clinical Call Center at Northwell Health as a registered nurse. Jeff’s inspiration to join the call center team came from previous experience. “I used to own a non-clinical call center in my first career before I was a nurse so when I saw the opportunity to work as a clinician in a call center, I was excited.” That’s why Jeff jumped at the opportunity to use his nursing skills in a call center setting. “I am so appreciative that Northwell has so many opportunities in so many different areas so anyone can do what they love.”
Today, Jeff is responsible for the triage team at the Clinical Call Center at Northwell Health. The triage registered nursing team assists patients by evaluating their health over the phone to provide medical guidance and helps find the appropriate immediate medical care. After evaluations, patients may be requested to seek medical attention pending the severity of their ailment.
Jeff oversees a team of managers, supervisors and staff that handle everything from call quality, speed to answer and call outcomes. He is also involved in the growth of new programs and contracts. Jeff shared, “I love being able to instill my ideas to make my department a better place to work for the team which in turn helps the patients we serve.”
Jeff is most proud that the Call Center is accredited as a Center of Excellence for providing outstanding triage services. According to Jeff, “The path to accreditation was a huge undertaking and challenge, but most rewarding when we were successful. This really shows we are meeting and exceeding the standards from the International Academies of Emergency Dispatch, demonstrating we are really taking great care of the patients we serve using evidence-based practice.”
When asked what advice he would give anyone looking to take the first step in their career, Jeff replied, “My advice is to be open minded and always keep learning. Take on new challenges and do not let fear hold you back. We all learn as we go so take the leap of faith and believe in yourself. You might fall along the way, but as long as you get up and learn, you will continue to grow in your role and be better off for it.”
Whether your career journey is just starting out or you’ve begun to take your nursing career in a new direction, Northwell has the resources to support and guide you along the way. Check out our registered nursing positions across Long Island, Queens, Manhattan, Staten Island, Brooklyn and Westchester here.
Are you prepared to gift yourself a new career at Northwell Health? Below are 4 important tips to help you succeed in your next interview. Use these tips and have a reason to celebrate a new beginning. Find available opportunities to become a Health Raiser at NorthwellCareers.com
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What better way to get team members moving than Northwell’s annual walk challenge
One of the many ways Northwell Health focuses on its team members’ wellbeing is an annual walking challenge. In this year’s step challenge, 3,068 teams made up of 16,421 team members participated as they competed for the chance to win $5,000! The teams have six weeks to walk two million steps collectively (with six team members per team). Nine teams overall were selected – such as the Revenue All Stars and Valley Cats, among the rest — with each participant receiving a $5,000 prize.
Each year, the walk challenge, led by our Employee Wellness team, features a different destination to help team members learn more about different locations throughout the world with Asia as the 2023 destination for our walkers. Leveraging Northwell’s wellness app, team members can view and track their physical activity, while unlocking different destinations across Asia throughout their wellness journey. Northwell’s Asian Business Employee Resource Group (BERG) helped provide information around each destination, including the history and culture, in tandem with providing team members with various wellness facts to help align mind, body and soul.
“The Asian BERG was honored to partner with Employee Wellness to identify breathtaking natural sites across Asia. We hope these carefully picked destinations spark interest in exploring new cultures and cuisines,” says Himani Patel. “We are excited to come together again and challenge each other to continue to prioritize our health by walking each day. This is the kind of healthy competition we all need to close out the year!”
From walks outdoors during lunch to gathering with friends on days off, our teams found fun ways to get their steps in while gaining more exercise and energy, developing healthy habits and improving mental health. In addition, for our remote team members, it provides a unique chance to connect with their teammates despite the distance.
In addition to Northwell’s annual walk challenges, Northwell offers more than 80 workshops and wellness programs for our team members. These resources were designed to assist our team members with building healthy habits, managing stress, sleeping better, and planning self-care. It’s just a few more ways that we show our commitment and support for the physical and emotional health of our team members.
With so many team members competing in this year’s challenge, Northwell Health is ready for a journey to Asia and wellbeing.
Start your career in clinical laboratory science at Northwell Health
Interested in beginning a new career journey in clinical laboratory science? Northwell Health has a variety of entry-level clinical laboratory opportunities for those who are looking to take their first steps toward a new career. At Northwell, we encourage and empower our team members to grow and develop in their career through a variety of ways, including tuition reimbursement, Northwell’s Center for Learning & Innovation (CLI), mentorship programs and other professional development opportunities.
Below, you will find information about some of the clinical laboratory career opportunities Northwell offers that require a high school diploma or equivalent, or a certification. Begin your career journey today and discover a career well cared for at Northwell Health.
Check out our open clinical laboratory positions across Long Island, Queens, Manhattan, Staten Island and Westchester here.
Surgical technologist Careers at Northwell Health, Raise Your Career Expectations
Raise your career expectations as a surgical technologist at Northwell Health. As a surgical technologist you will have the opportunity to work alongside our surgeons and surgical team to provide exceptional patient care while working with state-of-the-art equipment.
Below, you will find information about one of the many career paths for a surgical technologist. Whether your career journey is just starting out or you’ve begun to explore a new direction, Northwell has the resources to support and guide you along the way.
Check out our open surgical technologist positions here.
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