Creating a new form of patient advocacy at Northwell Health
At Northwell Health, we have the perfect career for everyone. Just ask Susan Marelli, executive program director in System Administration.
Starting her career more than 20 years ago, Susan had never imagined herself pursuing a healthcare career. That is until her mother, who was receiving treatment at the time, had noted what a nice place it seemed to work as they sat in North Shore University together. At the time, Susan believed healthcare careers were limited to just nurses and doctors and never thought her background in administration would create opportunities for her. However, with her mother’s encouragement Susan applied and it was that exact skillset that made her a perfect fit for her first role of executive associate to Michael Dowling, Northwell’s President and CEO.
Working as an executive associate, Susan began to find herself becoming an unofficial patient ambassador. She would receive phone calls from trustees, executives from other businesses, team members, and patients looking for assistance. They would call her not knowing who else to reach out to and Susan would listen to their challenges. With no guidebook for this role, she took it upon herself to make calls and figure out the best person in the system might be able to help them.
“Whenever I wasn’t busy with my responsibilities, I was on the phone helping people. Mr. Dowling would hear this from inside his office and one day he asked me, ‘would you like to do this for me full time?’” says Susan. “There’s such an emphasis in our organization to put patients first, and Mr. Dowling wanted me to have the opportunity to work exclusively on helping those who needed it.”
Now as executive program director, Susan uses Northwell’s network of team members to help support her patient advocacy work. In addition to speaking with patients and their family members on the phone, Susan visits them at the hospitals and helps them feel connected to the health system. She loves being able to meet new people on these visits, and that includes not just our patients but her colleagues as well.
“The only way I’m able to do my job is because of the wonderful teams that are in every office and every hospital,” says Susan. “Because of them, I’ve never had to tell someone ‘I’m sorry, I can’t help you.’ They are always willing to go the extra mile and together we are able to find a solution.”
Along with the assistance of clinical teams, Susan has worked closely with the patient and family relations teams across our system to make a difference in so many lives. It’s an emotionally rewarding role, and she cherishes the letters and thank you cards she’s received from patients and families. “It’s always so unexpected because the doctors, nurses, and everyone else in our facilities are the ones who deserve that. Without them no care is being delivered. I’m just the one making the connections.”
But it’s that connection to patients, families, and team members alike that has helped Susan’s work as a patient ambassador truly shine. Every day she helps to reinvent the patient experience, and it’s her compassion that brought her recognition with an award in patient excellence from the health system.
Discover a career well cared for at Northwell Health. Apply today!
The compassionate care of Northwell’s home care providers
Our home care professionals at Northwell Health provide a comfortable and healing space for our patients and their families. We’re proud to recognize our amazing team of nurses, therapists, aides, social workers and more, who are making a difference.
Meet some of our team members in home care and learn their favorite thing about their career below:
Danielle Walker, Home Care Registered Nurse, Staten Island
As a registered nurse, Danielle provides a full range of care to her patients from educating them on their disease, providing treatment to their wounds and offering emotional support. “I love being able to provide a sense of security and calmness to a patient and their families,” says Danielle. “We provide an “extra set of eyes” and ears for the doctors so that we can continue to provide the care that they need as they return to their home.”
Steven Boym, Registered Nurse and Coordinator of Care, Northwell Health at Home
Working as a registered nurse and coordinator of care, Steven performs initial admission visits to patients for the home care program. In this role he works with physicians and colleagues in the home care interdisciplinary team, such as physical and occupation therapists and social workers to plan the patient’s course of care. “Helping patients to recover from sickness brings the most satisfaction to my work,” Steve says. “I like to assist physicians in treating patients with chronic and complex wounds. Northwell Health has helped me in becoming a certified wound care specialist.”
Thobile Sibanda, Home Care Physical Therapist, Staten Island
As a physical therapist, Thobile works as a movement expert to improve patients’ quality of life through exercises and treatment plans. These exercises are determined by first evaluating each patient and their living environment, then developing a treatment plan in collaboration with her fellow team members who often include doctors, nurses, social workers, occupational therapists, speech therapists, and home health aides. “I have been lucky to work with patients from a diverse spectrum of humankind, who live in diverse communities that represent them,” Thobile says. “For me, this opportunity does not only pique my desire to provide excellent care, but I seek to provide an impactful experience that would be remembered long after the patient is discharged.”
Thomas Onorato, Home Care Physical Therapist, New Hyde Park
As a physical therapist, Thomas plays a vital role in providing evaluations of function, teaching exercises and skills to better improve movement and activity performance for his patients. “Providing physical therapy in the home is fantastic because of the one-on-one time we spend with patients,” says Thomas. “We see directly the environment with which patients must interact and can make meaningful recommendations to facilitate successful completion of their daily tasks. We work with patients to develop flexibility, strength, balance, endurance and coordination and suggest movement strategies and environmental adaptations to help them achieve what is most important to them.”
Yvonne Foley, Home Care Registered Nurse, Westbury
Working as a registered nurse, Yvonne facilitates a safe transition from the hospital and rehab to the community. She ensures the patient is safe in the home, taking medications correctly, and educates them on their disease and symptoms. “My goal is for all my patients to achieve their maximum independence in a timely fashion,” says Yvonne. “My favorite part of home care is the variety. No two days are ever the same and I have time to develop a relationship with patients and their families. It is extremely satisfying to discharge a patient from home care, and they are able to resume their previous lifestyle.”
Join our team of compassionate home care professionals. Apply today!
The power of connection for veterans at Northwell Health
After serving as a Sergeant (E-5) in the US Army, Matthew Scanapico joined Northwell Health as a per diem journeyman II maintenance mechanic at North Shore University Hospital (NSUH).
Matthew credits his time in the military for providing him with the discipline and leadership skills that were instrumental in developing his career at Northwell. Starting with a per diem position in 2008, Matthew enjoyed a flexible schedule that allowed him to go back to school. There he earned a BS in Construction Management and Engineering from SUNY Farmingdale in 2016.
Choosing a career in the healthcare industry, Matthew felt he was a part of an industry that shared many of the same core values as he found in the military. For him, these shared values made his transition easier to navigate.
And importantly, this new career path at Northwell also helped Matthew to feel like he was part of a team again. “Transitioning from military service is never easy, but being hired by Northwell Health provided me with the stability needed to start this new chapter of my life,” he says. “Both my leadership and my peers were aware of the hardships I faced overseas and provided me with the support I needed to be successful in both school and my career. For that, I will always be grateful.”
From his start in 2008, Matthew’s career has flourished and today, he’s a project manager for Northwell Health’s Western Region ambulatory sites. Along with overseeing practice operations, environment of care, and safety at approximately 200 locations, Matthew manages practice renovation and refresh work. He’s also a proud member of our Veterans and Allies: Liaisons of Reintegration (VALOR) business employee resource group (BERG). In addition to talent development and recruitment, VALOR serves our military personnel, veterans and their family members by connecting them to resources that support their physical and psychological wellbeing.
“Northwell is a great organization for veterans looking for careers outside of the military whose core values are like that of the military, no matter which branch you served in,” says Matthew. “Between the Military and Veteran Liaison Service and the VALOR BERG, Northwell continues to develop and adapt programs that better serve our veteran community.”
Matthew knows firsthand how integral a stable work environment can be for military veterans during their healing process. Being able to connect with Northwell’s vast network of veterans has provided him with a support system throughout every step of his career while giving him a new way to serve his community.
“Northwell prides itself in being more than just a health system, it’s a family. Here you are able to be part of something greater than ourselves by serving our patients, communities and each other,” says Matthew. “This value is one of, if not the most, important foundation to a veteran’s life. Joining Northwell gives veterans an opportunity to be a part of that bigger picture again.”
Ready to translate your military skills into career success? Learn more about Northwell Health’s commitment to veterans.
Serving as a leader in the U.S. Marine Corps and at Northwell Health
Sean Christensen’s 20 years of honorable service in the U.S. Marine Corps developed him into the leader he is today as manager of Distribution Operations at Northwell Health’s Core Lab in New Hyde Park. In his role, Sean manages a team across two separate warehouse locations and is responsible for planning and implementing process and quality improvements, process redesign, benchmarking, and educating teams on the distribution operations process.
Retiring as a Captain from the Marine Corps in 2017, Sean held many roles throughout his service, including Mortarman, Rifleman, Infantry Platoon Sergeant, Infantry Instructor, and Logistics Officer. Once he retired, Sean still felt the call to protect and serve people and he knew pursuing a healthcare career was the perfect opportunity for him to continue to better serve society. “I needed a job that allowed me to feel like I was a part of something bigger than myself and to give me a purpose, just like the Marine Corps had provided me,” says Sean. “Working in the healthcare industry provides me with the opportunity to continue to serve my local community.”
And serving in the military developed skills in Sean that made a career in healthcare the perfect next step. While he gained knowledge in planning and logistical operations in the Marine Corps that he utilizes now, Sean believes the leadership skills he gained are even more valuable. “Being able to work and lead a diverse group of people in any environment is the most sought out skill in any industry,” says Sean. “You can always learn the specifics of a job or role over time, but an individual who has leadership experience with various group sizes and cultures helps bring their team to the next level.”
Sean also feels he benefitted greatly from training with other militaries and interacting with citizens from around the world, having been deployed to over 20 countries, whether it was during peacetime, war, or for humanitarian assistance and disaster relief. It’s an experience that he likens to being able to work as one of Northwell’s healthcare heroes. “They would look to our country and our military to help provide safety and relief whenever they are in a time of need,” says Sean. “Just as those who reside in the U.S. look to our first responders and hospitals to do the same for them when they need help.”
Now at Northwell, Sean has found a new team where he loves working among a group where everyone has a deep desire for continually improving how we provide services to customers and patients. Since Sean’s started, his team has restructured their receiving process and are currently restructuring their shelving system to better utilize the space available for storage of their more than 1,100 inventory line items. Along with implementing a new inventory system, they are continually changing and improving current processes to ensure the most efficient and effective workplace for the whole team. Sean feels that working at Northwell provides a collaborative environment where everyone’s voice can be heard as we all strive to better our organization.
“I would definitely recommend other veterans look to Northwell for their next career as this is a great place to grow your career and meet your professional goals,” says Sean. “Northwell looks out for their employees and is a very welcoming place to work for all.”
Find your next mission at Northwell Health. Learn about our commitment to veterans.
Growth through career conversations at Northwell Health
As one of Fortune’s 100 Best Companies to Work For®, Northwell Health is invested in our team members’ development and their career experience is of the utmost importance. With opportunities across our organization, Northwell implemented the GROW (Goals, Reflect, Opportunities, Will) model as a guide for important career conversations among team members and leaders to set goals, reflect on the career journey, explore opportunities, and how to get there.
We have a saying at Northwell that careers are well cared for and the GROW model truly supports our commitment in ensuring that the career aspirations of our team members are a part of their journey with us. Michael Dowling, Northwell President and CEO says, “We put our patients first, but to do that we need to take care of our employees and ensure a workplace that’s safe, life-affirming and team-oriented. Everyone at Northwell is connected by the common bond of service to our community.” Our commitment to the team member experience and alignment with their career aspirations is critical to our culture of innovation, and essential to ongoing efforts to create an environment where everyone feels welcomed, heard, and valued for their contributions.
Each member of the Northwell team is unique which means growth has a different meaning for every one of us based on our individual career interests and lifestyles. In order to celebrate these different strengths and goals, Northwell set out to create ways to support the personal and professional growth of our team.
Developing career paths with the GROW Model
The GROW model is what we use to guide career conversations and help leaders and team members collaborate on actionable, purposeful, and developmental plans aligned with their interests and available opportunities. This model shows members how to start or redirect themselves to their chosen and desired career path in one of our many career professions. It is completely customizable to meet their interests so that our team members can develop in a way that is most meaningful to them.
Careers conversations offer opportunities to strategize and develop action plans to reach certain goals and these conversations provide a structure that keeps the lines of communication open. They enable our leaders to be better career coaches and give a voice and a clear focus for our team members’ career paths.
Northwell is dedicated to helping employees achieve their goals by providing the steps and support necessary. Discover how you can GROW your career at Northwell Health.
Capturing life-changing images with Radiologic Technology
Our imaging professionals at Northwell Health play a vital role in helping patients get the diagnosis they need to receive care. Working at imaging centers and in hospitals across Long Island, New York City, Staten Island and Westchester, Northwell team members use state-of-the-art technology to guide and support our patients through every stage of their treatment. Whether they’re capturing x-rays or ultrasounds, these are true healthcare heroes providing care to the communities in which we live, love and belong.
Meet some of our team members in radiology technology below:
Carmen Arana, CT Technologist, Northwell Health Reichert Family Imaging at Huntington
As a CT Technologist, Carmen operates a computed tomography (CT) machine which creates detailed images of internal organs, bones, soft tissue and blood vessels. “I have the unique experience of being able to provide a safe and complete diagnostic exam using state-of-the-art technology,” says Carmen. “I enjoy helping patients have the best experience possible and appreciate the thanks and smiles I am given in return.” And using her skills, Carmen even had the unique opportunity to work with The Nature Conservancy to scan samples of water from different marshes using a CT scanner, a project designed to help improve the quality of water that surrounds Long Island.
Enid Hernandez, Registered Vascular Technologist, Vascular Surgery at Lake Success
While most people associate sonograms with pregnancy, Enid is a sonogram technologist who specializes in vascular disease. Working as a vascular technologist, she captures images used to help diagnose diseases of the arteries or veins. Seeking a technology-based career where she could help people, Enid found her calling in imaging. “My favorite thing about being an RVT is the variety of different tests I get to perform on a daily basis,” says Enid. “Some days I even assist the doctor with venous ablation procedure. It’s one thing to read about these procedures in school but the actual experience of assisting in surgery is so rewarding.”
Erika Fernandez, Mammography Technologist, Reichert Imaging at Huntington
As a mammography technologist, Erika is responsible for capturing an image of the breast that helps doctors diagnose abnormalities including breast cancer. Though a mammography may only take 10-15 minutes, Erika knows the importance of greeting her patients with a confident and friendly face during an experience that may leave some patients nervous. “It is our goal to provide a warm and comfortable environment for patients while providing quality imaging, emotional support and a patient rapport,” says Erika. “Breast cancer is known as one of the most common malignancies among women. It makes me proud to know I play an important role in prevention and disease management for the women in our community.”
Jacqueline Benoit, Radiologic Technologist, Northwell’s Orthopaedic Institute at Great Neck
Working as a radiologic technologist is extremely rewarding for Jacqueline, who prides her team on being able to think outside of the box to deliver care to patients who may have unique orthopaedic conditions. As a team lead, Jacqueline aids our surgeons to diagnose fractures, bone pathology, diseases, deformities as well as providing images of organs, soft tissue, and vessels. Using her practice’s imaging machines, she is able to capture the vital images surgeons need to treat quality of life impacting issues and deliver life-saving solutions to our patients. “I take pride in my work here at Northwell, and I’m thankful for the opportunity to assist others in need,” says Jacqueline. “We are always ready for anything while trying to make our patients as comfortable as possible.”
Jamie Farina, MRI Technologist, Northwell Imaging at Great Neck
As a MRI technologist, Jamie first screens patients thoroughly to be certain it is safe for them to have an MRI. She prides herself on helping to ensure their overall experience is a smooth one. “My favorite thing about being an MRI Tech is the team that I work with,” says Jamie. “We always go the extra mile to ease our patients about whatever nerves they might be having. It’s nice to know that at the end of the day, people feel comfortable and safe coming to us. We are making a difference.”
Discover an radiology technology career well cared for at Northwell Health. Apply today!
How Veteran Lenore Brathwaite uses skills she learned in the U.S. Army at Northwell Health Laboratories
Lenore Elizabeth Brathwaite, who is a six-year Army Reserves veteran, two years deployed during Desert Storm, and today is a project manager of Hospital Laboratory Integration and Operations at Northwell Health.
Lenore gained vital skills in the military that help shaped her civilian career today. In the U.S. Army, she held many roles such as a Sergeant, blood transfusion coordinator, and phlebotomy supervisor. This helped her to learn skills ranging from. communications and leadership, to the ability to work under pressure and problem solve . “The military taught me to handle change and adapt to new situations in a short amount of time,” says Lenore. “My flexibility to adapt to changing environments allows me to stay productive and positive. As a section Sergeant I always had to remain calm and be confident in my leadership decisions to lead my team.”
Transitioning into healthcare
Lenore’s interest in healthcare sparked when she was in high school and witnessed her mother undergo chemotherapy treatments. She saw how important it was to be the voice for the patient and to always have empathy and patience. This is what she practices with her team now as she helps lead projects.
She started her Northwell journey in 2012 as a point of care supervisor (POCT) at Long Island Jewish Hospital. This role gave Lenore the opportunity to coach her team to provide quality care. Throughout the years she has grown into her career in hospital laboratory operations and in her current role as a project manager, Lenore coordinates with senior leadership, assists in projects, and prepares financial and quarterly reports as a project manager. And as a clinical laboratory technologist, Lenore’s experience helps her lead and enabled her pitch and help her team when necessary, such as during the COVID-19 pandemic.
Her time serving the country and working in healthcare enabled Lenore to become a great team member. “Northwell has many great leaders. I had the pleasure to work with and learn from a few of them during my past years,” she says. Lenore is inspired by Northwell’s President and CEO Michael Dowling and his dedication to veterans in addition to his leadership motivates her to work harder.
In addition to learning from her leaders, Lenore is also a member of Northwell’s veteran-focused Business Employee Resource Group VALOR (Veterans and Allies: Liaisons of Reintegration). Being a part of this group allows her to connect with other members of the military, veterans and their families. “VALOR has great resources to help veterans transition. We are a BERG comprised of fellow veterans from all roles across the organization. Who better to understand the hardship of transitioning from military to civilian status but us,” Lenore says.
Lenore feels supported, encouraged, and honored at Northwell as a veteran and encourages fellow veterans to explore the limitless opportunities that are offered!
Find your next mission at Northwell Health. Learn about our commitment to veterans here.
Nurse leaders lead the way through Northwell Health’s Magnet® journey
The Magnet Recognition Program® by the American Nurses Credentialing Center designates organizations around the world as nursing leaders in education and development and in exceptional care delivered to patients. Often considered the gold standard for nursing excellence, many of Northwell Health’s hospitals are on the journey to earning this elite status.
We’re proud to announce that as of this month, Northwell now has eight Magnet-designated hospitals in our system. The road to Magnet isn’t easy, it takes a lot of work, dedication, preparation and leadership. It’s an accomplishment that wouldn’t be possible without the nurses and nurse leaders at all of our facilities.
Earning Magnet-designation at Lenox Hill Hospital
Starting as a registered nurse in the Emergency Department (ED), Andrew Wong, MS, RN, AGACNP-BC, CEN, CPEN, CCRN-K, has grown his nursing career at Lenox Hill Hospital (LHH). After becoming an ED nurse educator for LHH and Lenox Health Greenwich Village, Andrew’s career continued to grow. Today, he’s a Clinical Impact nurse practitioner with the Critical Care team – a role he helped create himself. When LHH started its journey toward earning the prestigious designation, Andrew’s work played a vital role.
As part of the designation, Andrew’s evidence-based practice project to create a new Clinical Impact NP role earned an exemplar by the Magnet Commission. For Andrew, it was a true culmination of the hard work throughout the last couple of years, as well as a reflection of the support Northwell provides in investing in their team members. This project was a dream for Andrew, who had felt this role was a vital addition to provide resources to his team while improving patient outcomes.
Since the creation of the Clinical Impact NP role, LHH has seen evidence of increased collaboration within the multidisciplinary team and increased standard of critical care to patients who require it. Today, LHH now has two Clinical Impact NPs.
“When I was watching the designation call and heard about the Clinical Impact Nurse Practitioner program being named one of the five exemplars, I immediately reflected on how we got there,” says Andrew. “Through mentorship, scholarship, and transformational leadership, our program was able to be successful and highlighted.”
Growing alongside North Shore University Hospital’s Magnet journey
Tameka Wallace, MSN-RN, CPAN, CCRN-K started her career at North Shore University Hospital (NSUH) as a lobby service representative and then as a nursing assistant at NSUH where she was first inspired to pursue becoming a nurse. Tameka embraced her ambition and leadership ability and today is a nurse manager in the PACU at NSUH. As part of NSUH’s Magnet journey, Tameka was proud to serve as a Magnet Champion and Magnet Ambassador.
Both roles played a key importance in NSUH’s designation. As a champion, Tameka acted as a driving force of the Magnet Program at the hospital, utilizing the pillars of the process and implementing them within her units. And as an ambassador, Tameka and her team members networked with leaders from around the country to share best practices from other hospitals.. During the appraisal, Tameka also escorted a member from the appraisal team to different units, helping to showcase the hard work and accomplishments that the units prepared, a big honor during the Magnet review session.
It was these opportunities that helped Tameka to further develop her leadership skills and played a part in her promotion to nurse manager. Now as nurse manager, Tameka believes firmly in transformational leadership for her nurses. “Believing in the vision of the hospital and instilling it in your unit and your team inspires them to embrace it and work for it,” says Tameka. “This journey has taught me that involving clinical nurses at every opportunity is very important. In addition to support and nurse empowerment, as leaders we must ensure agility and the ability to facilitate innovations throughout an organization.”
Now as part of the re-designation team, Tameka is part of NSUH’s team, working to ensure re-designation. “I learned that Magnet is not something you get, but something you are. It’s something to be proud of and recognizes your nursing excellence. That is what makes the journey worthwhile.”
Join the nursing teams committed to delivering excellence at our hospitals. Apply today!
Meet Truly Ambitious NP of the Year, Maureen Hogan
Starting her career as an inspired young nurse following in the footsteps of her aunt, Maureen Hogan, DNP, RN, CCRN, AGNP, would soon find a way to inspire others in the same way. Her passion as a registered nurse in cardiology guided her to Northwell Health, where she became a registered nurse in the Critical Care Unit (CCU) at Long Island Jewish Medical Center (LIJMC) in 1994.
Her career has spanned 26 years and today she’s a DNP in the Advanced Heart Failure and Heart Transplant program at LIJMC. As a nurse practitioner, Maureen is as ambitious as she is kind, working to support her patients and her team members. It’s this dedication to care that has earned her the recognition of being the Nurse Practitioner Association (NPA) New York State NP of the year.
Maureen and her team celebrate her NP of the Year win.
“To be recognized by your peers is an amazing feeling. I am truly humbled and honored that the Awards Committee of the Nurse Practitioner Association (NPA) chose me as the recipient of the NPA State Nurse Practitioner of the year and that the NPA of Long Island chose me as the recipient of the Long Island award. There have been so many wonderfully accomplished recipients before me and I am so appreciative to be included in this group,” says Maureen. “It was also so special when my LIJMC cardiology family had a celebration for me with so many kind comments and well wishes.”
It was working nights in the CCU at LIJMC where she gained the incredible experience and built friendships that would carry through her exceptional career at Northwell. “Working as a nurse in the electrophysiology lab, where they have some of the most knowledgeable nurses I know and working on cardiac research provided a wonderful foundation for my NP practice,” says Maureen.
Wanting to grow her career, Maureen continued her education with support from Northwell’s tuition reimbursement program and graduated from the Hunter-Bellevue Nurse Practitioner Program as an Adult-Gerontological Nurse Practitioner. After she graduated, she was hired at the Massapequa Heart Group, which later became part of Northwell Physician Partners. There she worked with wonderful physicians, NPs and support staff who are still like family.
Even though she is now a veteran of our organization, Maureen still considers herself fortunate to take part in programs at Northwell Health that promote her growth and professional development. It was this support that led her to continue her education again, graduating with her DNP in 2014 with the help of her clinical mentor and our tuition reimbursement program.
It was while earning her DNP that Maureen had the opportunity to co-author publications with clinical advisors and conduct an IRB approved study at Northwell entitled, Testing the effect of a Home based exercise intervention on Older Patients with Implanted Cardioverter Defibrillators.
In her current role, Maureen cares for patients in the outpatient heart failure clinic at LIJ with director Dr. Sandeep Jauhar, Dr. Samit Shah and PA Tamara Diazand on the inpatient service when new and current patients are admitted with heart failure. “I continue to learn so much from my fellow nurses, ACPs and doctors on the Advanced Heart Failure, Mechanical Support and Heart Transplant team,” says Maureen. “It makes me proud to participate in the weekly evaluation and research meetings.”
Having found rewarding opportunities at every turn within Northwell, it has inspired Maureen to help her fellow nurses and team members find their own potential. On top of her duties as an adjunct professor at both Hunter College and Adelphi, she mentors and acts as a preceptor for many students and registered nurses looking to find their way as healthcare professionals. “To have a small part in giving back to the profession is so rewarding,” says Maureen. “It makes me smile when I see them succeeding in their clinical roles.”
And with confidence of her own, Maureen has consistently evolved and demonstrated how commitment, passion and ambition can be the launchpad for taking your career to new heights. “My favorite thing about being an NP at Northwell is being part of a group with so much support and spirit that gives you the feeling you are part of a big 74,000+ member family.”
Discover careers well cared for and explore nurse practitioner and other ACP positions. Get moving at NorthwellCareers.com
Protecting our country as a veteran and communities as an Environmental Service Worker
For Nelson Martinez, a supervisor in Environmental Services (EVS) at Plainview Hospital, a commitment to helping and protecting others led him to a lifelong career in healthcare and in the U.S. Army Reserves.
It was an unexpected career journey for Nelson, who back in 2004 hadn’t planned on an EVS career. “Over the years I’ve learned a lot from being in the healthcare environment and really became excited to pursue it,” says Nelson. “It’s so rewarding being in a field where you can help the community and people all around you.”
The reward of helping others was also one he found while serving in the Army Reserves, which he first joined in 2007 and continues to serve in today. As an engineer operating heavy equipment, Nelson has been deployed twice: once in 2010 for 14 months and again in 2014 for nine months.
“Northwell has shown me great support while I’ve been at work and whenever I have had to go on deployments,” says Nelson. “My management team has also been very supportive and has always asked if there’s anything I need or if they can help.”
Developing leadership skills in the Reserves
Throughout his training and deployment, Nelson has developed skills that he’s been able to bring back to his work at Plainview Hospital. “Serving in the military has taught me leadership skills, how to train others and the ability to adapt to any situation as they occur,” says Nelson.
Adaptability and leadership skills were especially vital to Nelson this year during the COVID-19 pandemic where our EVS team members played a vital role in keeping our patients, team members and facilities safe. Having just grown into his supervisor role at the start of the pandemic, Nelson relied on his leadership experience to stay on top of their new responsibilities, to make sure his team members and the patients were being safe and to ensure a thoroughly and properly cleaned environment.
Within the hospital, he has found a team environment where he has enjoyed being able to partner with various departments where each team member serves an important role in our united mission to deliver compassionate care. He also loves being able to build rewarding moments with patients and visitors, many of whom he is able to connect with over a shared experience of having served in the military.
At Northwell, Nelson has found an organization with diverse opportunities. “Northwell is an awesome place to build and pursue a career,” says Nelson. “There are so many different fields to choose from, just like in the military.”
Find your next mission at Northwell Health. Learn about our commitment to veterans here.
Leading with compassion and experience that inspires others. Meet Nurse Manager, Lisa Peters
Lisa Peters, MBA, BSN, RN, NE-BC, CCRN, started her registered nurse career at Lenox Hill Hospital (LHH) with a passion for care and a drive to do all she could to help the lives of others. Today, decades later, her passion is still as great as ever.
Gaining valuable experience at each step of her career, Lisa began as a clinical registered nurse in med/surg, step-down, and the ICU departments, and later became an assistant nurse manager and nurse manager for the surgical stepdown/ICU. But what makes her truly special as an individual is her drive and ambition to seek out ongoing opportunities to develop her skills.
Northwell takes pride in its employees by equipping them with the resources and support they need to reach their fullest potential, including continuing their education. For Lisa, that was a dream come true. Since starting with Northwell, she has benefitted from our tuition reimbursement and paid certification programs. “I love my career here at Northwell because it has afforded me many opportunities to grow personally and professionally,” says Lisa. “I have been able to complete my BSN and my MBA in addition to my NE-BC and CCRN through programs offered or supported by Northwell.”
As compassionate as she is ambitious, Lisa finds these opportunities are the perfect way to help give even more to her patients. Along with a commitment to growth, she values that Northwell encourages interdisciplinary collaboration that results in positive patient outcomes. She says, “Northwell supports us in being our best selves and this in turn allows us to be our best for our patients.”
Her work helping to transform care, optimize patient satisfaction, and create better patient outcomes through teamwork and service excellence, has not gone unnoticed throughout our organization. Just last year, Lisa received the Distinction in Nursing Leadership Award.
Now as nurse manager in the surgical stepdown/ICU at LHH, Lisa is leading and guiding other registered nurses through their own career journeys. “I have a passion for nursing at Northwell because of my own growth, but also because Northwell supports my ability to foster the same growth in others. Anyone who has the desire to grow is nurtured.”
When asked why she loves Northwell Health, her answer was simple. “Our values are not just words on a banner; we actually live by them,” she says.
Find a nursing career well cared for at Northwell Health. Apply today!
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