In her career, Irene Macyk, PhD, RN, NEA-BC has always aspired to do more, “when I get comfortable in a role, I feel compelled to change it. Although there was no premeditation to lead, I was always the person to raise my hand to try something new.”
This drive to take on new challenges has led to Irene’s impressive 10-year career at Northwell. Irene started as a director of nursing education at Cohen Children’s Medical Center (CCMC), and has held various leadership positions throughout the health system. The energy and enthusiasm that she experienced in that first interview at CCMC inspired her desire to be part of the Northwell team. Today, Irene is the chief nursing officer and associate executive director for patient care services at Lenox Hill Hospital (LHH), Manhattan Eye, Ear and Throat (MEETH), and Lenox Hill Greenwich Village (LHGV). Read more from our CNO Corner interview with Irene.
In what areas are Lenox Hill Hospital, MEETH and Lenox Hill Greenwich Village experiencing the most growth in nursing?
Nursing at LHH, MEETH and LHGV are experiencing growth is so many ways. Looking at quality, safety, patient experience and nurse engagement, we are in the top half of the nation for the past two years. Our professional footprint is strong with BSN rates at 93% and RN professional certification rates at greater than 40%.
Could you talk to the exciting things happening in your surgical services departments?
Over the past few years our surgical services have grown and received national recognition for excellence. We have a very active cardiothoracic program, a comprehensive neuro surgical service and a mature and well-respected orthopedic presence. Additionally our general surgery and GYN programs are continuing to innovate and challenge the status quo by implementing our enhanced recovery after surgery (ERAS) protocols.
What are some key nursing initiatives in 2019 at your hospitals?
Key nursing initiatives in 2019 for LHH, MEETH and LHGV all involve continuing our evolution as a culture of excellence. In its third year, our shared governance model continues to mature and nurses are the key decision maker in how nursing practice is conducted. We have nursing quality, evidence based practice and research, education, recruitment and retention and an advance practice council. In these councils, clinical RNs and leaders work together to create a healthy, professional work environment and drive the professional image of nursing. In 2018 alone, we had over 28 evidenced based, process-improvement projects that were completed and are in different stages of dissemination. With the desire to celebrate nursing accomplishments, we put in our application for ANCCs Magnet® recognition, and this year we are gathering the sources of evidence and documenting the stories to showcase.
How can nurses take advantage of growth and professional development opportunities at LHH, MEETH and LHGV?
As members of Northwell Health, we have an entire community of support for professional development. Clinical RNs can take advantage of guidance from clinical experts in the nursing education department at LHH, or seek professional development for the various programs offered at Northwell’s Institute for Nursing (IFN) and Center for Learning and Innovation (CLI). Nurses can also become a mentor or mentee in our mentorship program or take advantage of the generous tuition reimbursement by continuing their education at a master’s degree level.
What is the most important quality to have as a nurse?
Resilience. Nursing is hard work but we are privileged to work with people in a very vulnerable time in their lives. The ability to think critically, re-prioritize at a moment’s notice and stay calm under extreme pressure are key qualities of a nurse. In any given day we laugh, we cry, are a sounding board for the frustrated and a shoulder for someone grieving. This privilege can deplete one’s empathy banks and challenge one’s spirit. Resilience is the ability to maintain one’s core purpose and integrity among unforeseen shocks and surprises, the ability to bounce back, to regain strength and come back strong.
What is the best advice you’ve learned over the course of your career?
“It’s not what you look at that matters, it’s what you see.” – Henry David Thoreau
Are you Made for a nursing career at Northwell Health? Apply today!
Celebrated on March 19th, National Certified Nurses Day is a special day that allows us to acknowledge all nurses who have gone the extra mile to earn professional certification in their specialty practice area. All of our Northwell Health nurses are committed to improving care delivery and positive outcomes for our patients and families and those who have earned professional certification exemplify their commitment through national recognition as a certified nurse!
Why get certified? Achieving certification affirms the knowledge, skill, and practice within a specialty of nursing. The certification is nationally recognized and promotes a dedication to lifelong learning that is above and beyond the state requirements to practice as a nurse.
Northwell Health boasts a nursing certification rate that is above the national average for Magnet ® hospitals.
Northwell Health offers professional development programs that support nurses in getting prepared to successfully earn certification including continuing education programs and discounts on selected certification exams. Northwell Health also recognizes professionally certified nurses through our certified RN bonus pay program.
This year, there’s even more to celebrate! Congratulations to Launette Woolforde, EdD, DNP, RN-BC, vice president of System Nursing Education and Professional Development at Northwell for being named a winner of 2019’s Certified Nurse Award by the American Nurses Credentialing Center (ANCC). Launette was recognized for demonstrating the value and impact of specialty certification and creating a pathway to help 16,000+ nurses at Northwell achieve certification.
“Becoming certified has been one of the proudest achievements I’ve obtained in my career and also a necessary step in the continuum of my professional growth. It has allotted me a chance to be recognized for my knowledge and skills as a nurse and has enhanced my confidence when providing care.”
Katherine Somefun, BSN, RN -RN IIIntensive Care Unit NPPEC, Northern Westchester Hospital
“Northwell Health at Huntington Hospital made it financially possible for me to obtain dual ANCC certifications by reimbursing me for the out of pocket costs. Without this assistance it may not have been feasible for me during these difficult times. Additionally, the continuing education programs including a medical surgical certification preparation course prepared me for success.”
Here’s how Sypria Bernard, MSN, RN, CNOR, went from surgical technologist to registered nurse at Northwell Health
Surgical technologists have the unique opportunity to work with a nurse inside the operating room (OR) which can lead them to a career change like it did for Sypria Bernard, MSN, RN, CNOR. “Although I loved my career as a surgical technologist, there was that spark of ambition in me that always wanted to become a nurse.” With a passion for the OR guiding her, Sypria decided to become a registered nurse and North Shore University Hospital (NSUH) was there to lend support.
Through the help of Northwell’s tuition reimbursement program*, team members like Sypria can go back to school to continue their education and progress into fields such as nursing with financial assistance. Sypria did just that and NSUH worked with her and other surgical technologists who are seeking to become RNs to help develop their skills and grow professionally. The surgical technologist program at NSUH doesn’t just prepare surgical technologists for the opportunity to go into a nursing role, it also fosters their growth in their current roles. Sypria appreciated this dual approach to her career transition, “I became proficient in sterile technique, instrumentation, and procedures and I used my expertise as a surgical technologist to enable my smooth transition into OR nursing.”
After their training, surgical techs-turned-RNs can receive additional support by NSUH through an operating room fellowship. This fellowship builds on their skills to help develop well-rounded OR nurses. The support of NSUH helped Sypria get to where she is today, “I currently hold a position as a nurse manager in the Neurosurgery OR and just completed my master’s in nursing leadership. Without the support of Northwell and NSUH this would not have been possible.”
An Appointment With: Jaclyn Schindler, Clinical Director, Medicine Service Line
Just as Northwell Health’s Medicine Service Line continues to grow so has Jaclyn’s career within the organization over the past 16 years. Today she serves as the clinical director of the Medicine Service Line, which includes more than 100 internal and family medicine practices across the New York metropolitan area..
Throughout her career, including her start as an RN patient education coordinator, Jaclyn has always felt encouraged to spread her wings by her senior nursing leaders. Nominated into the High Potential Program, she gained exposure to health care experts, skills and concepts that helped her develop professionally.
The experience Jaclyn gained throughout her tenure at Northwell has helped her lead tremendous growth in ambulatory care since 2017. Learn more from her about the Medicine Service Line and advantages of working in ambulatory practices.
Tell us about the growth of the Medicine Service Line.
Since I joined this team in 2017, the outpatient Medicine Service Line has grown in both size and scope, and today is spread geographically across Suffolk and Nassau counties, Queens and Manhattan, with partnerships in medical outpatient groups in Staten Island and Westchester.
We have doubled the amount of nursing staff, both registered nurses and nurse practitioners, as these roles have become essential to effective patient management and facilitation of access to care.
Our team is highly structured to provide support to individuals and keep everyone connected. Communication is valued and opinions are sought from all. Talent is welcomed from all areas, and existing team members are encouraged to grow through opportunities for promotion.
Could you talk about the various types of Medicine Service Line practices and locations?
The majority of Medicine Service Line practices are centered on primary care in internal and family medicine. Many specialties exist within the service line, including: endocrinology, rheumatology, GI, pulmonology, gerontology, hepatology, nephrology, infectious disease, and occupational health.
Services include preventive health measures, annual assessments, treatment of acute illness, and overall health promotion. Scope has expanded during the past decade as the focus of medicine has shifted to promoting wellness rather than solely treating illness. More care is delivered out of the hospital, and attention given to lifestyle changes and holistic measures.
A portion of our practices support academic partnerships. Medical residents treat patients in supervised clinics and participate in ongoing grant and research activity.
Thus, Medicine is the largest and most diverse service line within Northwell Health!
What types of positions are available within the Medicine Service Line?
The ambulatory team is centered around the office site, whether a two-person or 30-person practice.
The team is typically led by a practice manager, with physicians and advanced care providers (NP, PA, CNM) treating patients. Other positions include medical office assistants, licensed practical nurses, practice office associates, front desk staff, billers, and other support functions. On-site teams may also include registered dietitians, certified diabetes educators, pharmacists, and behavioral health coaches.
The role of the registered nurse is shaped in ambulatory locations to add value to the patient visit and facilitate achievement of health care goals. RNs practice at the top of their license; they administer medication, provide patient counseling, and enable care through medication/treatment renewals, referrals, and preventive care services. Patients may also have “Nurse Visits” which capitalize on expertise in nursing science and allow enhanced access to provider appointments. These visits allow patients to receive care directly from nurses and may include Coumadin management, blood pressure checks, vaccination, and diagnosis-specific education.
And, there is a huge amount of behind the scenes support in the areas of project management, finance, leadership, quality review, and business development.
What are some of the advantages of working in an ambulatory practice?
Ambulatory is an exciting and rewarding opportunity for career and skill development.
Smaller teams than inpatient counterparts mean that the work environment is truly collaborative, and all disciplines learn from each other.
Relationships developed over time with patients and their families contribute to professional reward and purpose, where one can see the effect of invested effort.
All staff have a great impact on quality output, patient experience, patient empowerment, improved health outcomes, and quality of life for our customers.
Cognitive and critical thinking skills, as well as engagement of technological advancements, are essential to success.
Ambulatory setting provides work-life balance for those who wish to make a difference in health care yet have personal home and/or family obligations to juggle.
Schedules tend to be more regular, without overnight shifts, most major holidays are off, and the weekend and evening obligations are reduced, depending on the site.
Do you have any advice for people looking to get into internal medicine?
Understand the environment. Visit a practice if you can and note what you think works or does not work. We are always looking for new solutions.
Nurses can check out the Ambulatory Nurses’ Association (AAACN) website. Ask colleagues or interviewers to describe the differences between inpatient and outpatient settings. If you are looking for a supportive role, achieve certification if offered, such as for a medical assistant.
We look for individuals who have a passion for people, and demonstrate creative thinking, excellent customer service, and the ability to work well with team members.
We’re growing! Explore the new additions we’re making at LIJ Forest Hills Hospital!
Exciting things are happening inside LIJ Forest Hills Hospital! We have brought several major programmatic expansion and facility modernization projects to our community and the patients we serve over the last couple of years. This means more career opportunities in a wide variety of clinical and non-clinical areas. Check back often for the latest openings.
Here are some of our newest developments:
Breast Health and Mammography Program
Our brand new revolutionary mammography program led by Dr. Daniel Settle, board-certified radiologist, and mammographer, provides quality breast imaging to our community. Designed with our partners in Northwell Health’s Imaging Service Line, we’re working Truly Together from referral to mammography reading (completed by board-certified radiologists, fellowship trained in mammography) with additional procedures including Ultrasound and/or MRI if necessary. Our mammography suite is equipped with state-of-the-art mammography equipment and our entire program will soon be accredited by the American College of Radiology. Our director of breast surgery, Dr. Susan Lee, is available for immediate consultation and/or surgery, should that be recommended.
New Life Center (Labor & Delivery, NICU, Post-Partum Unit)
Our already Baby-Friendly designated hospital has recently undergone a total renovation. We’ve built a brand new post-partum unit, creating an amazing environment for patients and families, and renovated our well-baby nursery and Level 2 neonatal intensive care unit.
Telehealth and telestroke programs
Telestroke is a telemedicine technology that utilizes a computer screen and video camera to allow our board-certified, fellowship trained stroke neurologists to quickly evaluate patients presenting with stroke symptoms, even though those stroke neurologists may not be on-site. Through this technology, patients, families, and our health care teams in the Emergency Department can speak to Northwell Health specialists via the computer screen/camera, who can readily evaluate a patient with stroke symptoms to determine the best course of care. This is just one part of our continuous goal to renovate our Emergency Department to be on the forefront of medical advancements.
In 2019, LIJFH opened its non-denominational meditation center with the input and help of chaplains from our community. This quiet space in the hospital provides an area for staff, visitors, and patients to reflect. This meditation center will also offer services from different community-based spiritual leaders who dedicate their time at the hospital.
CRNAs go above and beyond while their patients are under. Learn more in Northwell Health’s CRNA Fact Sheet:
CRNAs are invaluable members of our patient care teams. Every year, they safely administer more than 45 million anesthetics to patients in the U.S. through a safe and cost-effective way. Explore this fact sheet and learn more about this noble profession:
What is a CRNA?
CRNAs are advanced practice nurses who’ve earned the credential of Certified Registered Nurse Anesthetist after passing a certification exam. They have over 2000 hours of advanced clinical training. CRNAs work with healthcare providers, ranging from surgeons and anesthesiologists to dentists and podiatrists and administer anesthesia to all surgical cases.
Where do CRNAs practice?
Wherever anesthesia is being delivered, CRNAs are there, caring for patients. Inside private practices, surgical suites, specialty offices, Obstetrics and U.S. military sites, CRNAs are caring for millions of people around the world each day.
What makes CRNAs so important to health care?
CRNAs are also a cost-effective alternative to anesthesiologists, making a huge difference for patients and insurance companies fighting against rising healthcare costs. CRNAs aren’t just important to save on healthcare costs, in many rural communities of the U.S., they’re vital as they are the primary anesthesia care provider. In many states, nearly 100% of rural hospitals rely on CRNAs as the sole providers for anesthesia care, meaning that without CRNAs, surgeries would be impossible.
What education is required to become a CRNA?
The minimum education and experience required to become a CRNA include:
● Baccalaureate or graduate degree in nursing or other applicable major
● Valid registered professional nursing license and/or APRN
● Minimum of one-year full-time work experience, or its part-time equivalent, as a registered nurse in a critical care setting within the United States, its territories, or a U.S. military hospital outside of the United States.
● Graduation with a minimum of a master’s degree from a nurse anesthesia educational program accredited by the Council on Accreditation of Nurse Anesthesia Educational Programs
What is a CRNA program like?
Depending on the university, nurse anesthesia programs can vary from 24-51 months. Most programs have gone or are in the process of offering the DNP as the entry to practice terminal degree. After 7-8.5 years of study, professionals leave fully prepared for their position, graduating with immense clinical experience that averages to 9,369 clinical hours. All of this work culminates in a master’s or doctoral degree from a program that’s accredited by the Council of Accreditation of Nurse Anesthesia Educational Programs.
As an acknowledgment of CRNAs’ growing importance and educational expectations, by 2025 all CRNAs will receive a doctoral degree. Once they receive a degree, a CRNA graduate they must also pass the National Certification Examination before they can start practicing on their own.
What are the career opportunities for CRNAs?
CRNAs are highly regarded advanced practice professionals who enjoy real autonomy and incredible professional respect in their roles. Since they’re are solely responsible for the anesthetic care of their patients, their compensation reflects that immense responsibility. Beyond their degrees, some CRNAs utilize their fellowships to specialize in areas of anesthesiology like chronic pain management.
How do I become recertified as a CRNA?
We’re excited that you want to become recertified as a CRNA! You can enroll in the Continued Professional Certification Program, an eight-year program that’s dividing into two four-year cycles. Administered by the National Board of Certification and Recertification for Nurse Anesthetists, the CPC is based on four components: traditional continuing education, professional development, core content modules, and a comprehensive exam.
We’re celebrating CRNA Week! Meet Michael Greco who is spearheading big changes for CRNAs at Northwell Health
It’s Certified Registered Nurse Anesthetists (CRNA) week and at Northwell Health, we’re celebrating all week long. CRNAs are advanced practice registered nurses who provide anesthesia care to patients. These hardworking advanced practice nurses are responsible for patient safety before, during, and after anesthesia.
To start off our celebrations, we spoke with Michael Greco, Ph.D., DNP, CRNA who is the director of the Nurse Anesthesia Services at Northwell Health. It’s noble work that he feels privileged to be a part of, “my favorite part of being a CRNA is that there’s no other profession where you’re going to meet your patient for the first time and that patient is going to give you all of their trust to maintain their care and keep them comfortable when they’re at that most vulnerable. I am lucky to get to develop that instant relationship, to make the patient and their family feel comfortable, and deliver the high-quality care that they deserve.”
Through Northwell’s collaboration with Columbia University, Michael was introduced to Northwell and then offered the opportunity to lead and expand the nurse anesthesia practice and direct the Northwell Health nurse anesthesia program as it is being developed. The position was directly in line with his professional values to develop his students, staff and himself professionally and clinically. Now, he’s pushing the anesthetics services and agenda even further. Michael says, “I’m a firm believer of risk-taking, so I took a risk to leave a job I was comfortable in because I saw that there was an opportunity to further my professional mission.”
Working toward a mission is a sentiment Michael learned in his over 10 years of service as a nurse anesthetist in the military. He served in Iraq, Italy, Germany, and throughout the continental US including West Point Military Academy. Michael says his military service was invaluable to his growth, “No school, no seminar, and no course could equip me with the skills that I gained from serving in the United States Army.” Now, he’s using those skills to lead four CRNA teams, two in Staten Island and two in Manhattan.
Leading four teams is a lot of work, and Michael’s dedication to the various responsibilities in his role makes him a truly inspiring asset to Northwell Health. As a director of the Nurse Anesthesia Services, he oversees the education of CRNAs, holds training seminars, accredited by the national association of Nurse Anesthesia, to help educate staff and grow their knowledge on certain anesthesia principles. He supervises CRNAs practicing within their scope and ensures standards are met. Michael works closely to make sure operating rooms have enough coverage to run fluidly and no cases are delayed. He performs clinical appraisals and hires CRNAs. He’s responsible for employee oversight and is in constant communication with the staff in regards to compliance and best practice, as well as any employee issues that may arise. Simply, Michael is a huge asset to CRNAs at Northwell Health.
Michael is working to develop a robust CRNA program and increase the numbers of staff while also building partnerships with other schools like Rutgers University and Columbia University to bring students into the operating room and train the next generation of CRNAs. “I live by the standard that if I’m not developing my staff, I’m not doing my job. A career in Nurse Anesthesia requires a commitment to life-long learning, each and every staff member is on a continuous journey to pursue education – if not to return to school the journey is to read and appraise the literature with a scholarly mindset. This allows my staff to deliver the most current and evidenced supported care in their practice” With that mindset, Michael plans to take his staff into the simulation lab to look at high-risk situations, so they’re equipped with the skills and experience to provide care when complications arise.
“It’s an exciting time because the practice of being a CRNA at Northwell is evolving. Where else would you want to be? As the program evolves, opportunities will present themselves to further grow your career. There’s no better time to be part of the nurse anesthesia profession in this department than now.”
CRNA week is a great time to get out there and educate not only our nurses but the public on the importance of CRNAs. We’ll be using this week to put nursing at the head of the table. Every breath, every beat, every second, CRNAs are there providing top-notch care to their patients. Learn more about our CRNA opportunities here.
Photo: Northwell Health supervising nurse practitioner Sheila Davies (pictured center) with her Follow Your Heart team members.
Making a shift in your nursing career: How to become a nurse practitioner
Deciding to transition from a registered nurse (RN) to a nurse practitioner (NP) is a big decision. The commitment to obtain the additional education and training for this prestigious designation is significant. And while it may not be for every nursing professional, those who take the step to become an NP gain many new opportunities.
For Sheila Davies, a Northwell Health supervising nurse practitioner, the decision to become a nurse practitioner was made early in her nursing career. She started her career with Northwell as a surgical intensive care trauma nurse but wanted to continue her education after receiving her bachelor’s degree.
“I knew I wanted more,” says Sheila. “Health care is continuously changing, and I realized that becoming an NP would open up more doors for me and better prepare me for those ongoing changes.”
She enrolled in day classes at Stony Brook University while continuing to work nights at North Shore University Hospital (NSUH). She completed the NP master’s degree program in two years and immediately accepted a position in NSUH’s open heart intensive care unit.
Like Sheila, Peggy McCormack also launched her healthcare career as a registered nurse. With an associate degree from Nassau Community College, Peggy continued to work full time while attending Columbia University for a dual BSN/MSN degree, and graduated as an adult NP. At the time of graduation, Peggy already was working on NSUH’s cardiothoracic service team, which was expanding. She interviewed for one of the open positions and was hired as a NP on the post operative cardiac surgery floor.
For both Sheila and Peggy, mentors were very important to their career development, helping to orient them in their new roles. They knew that surrounding themselves with skilled and experienced professionals would help them achieve their own successes.
“It was hard work but exciting, challenging and rewarding,” says Peggy. “I was fortunate to work with a team of dynamic practitioners who were clinically outstanding, took pride in the care they provided, had strong work ethics, and on top of all that, they were funny.”
For Sheila and Peggy, their focus on education didn’t stop after they became NPs. Sheila continued her education by earning a doctorate in nursing practice. This has enabled her on her path of becoming a change agent in healthcare. She currently leads the Follow Your Heart team who were finalists for the 2018 President’s Award for Teamwork. The program is one of a kind and provides essential follow-up visits for cardiac surgery patients at their home or post-acute care location.
Peggy’s pursuit for personal and professional growth led her to obtain a Master of Business Administration (MBA) degree from Hofstra University with a subspecialty in quality management. The program helped her gain greater insights into the business side of health care. With her additional education, Peggy became a clinical liaison, helping with improvement projects. She advanced to the role of supervisor of medicine advanced clinical providers and helped to develop a structured orientation program for new hires at NSUH, which has resulted in improved employee engagement, recruitment and retention rates.
For both employees, the support that Northwell provided was pivotal to their success.
“I was given the flexibility I needed to pursue further education and achieve in my career,” says Sheila. “I’ve been able to constantly improve my skills and knowledge.”
Meet Maureen Munson, RN: a Patient Care Manager that’s Made for Emergency Medicine
As the daughter of a nurse, patient care manager Maureen Munson, RN, CEN heard nursing stories around her family dinner table. But it wasn’t until she started her career in 2001 at Phelps Hospital as a health unit clerk that she knew she wanted to become a nurse herself.
During nursing school, Maureen continued to work at Phelps Hospital as a monitor tech on the Telemetry floor and after graduation, she transitioned into a registered nurse position on the same unit. But her heart was always set on working in the emergency department. “When I was 18, I joined the fire department and also volunteered as an EMT. I have always loved the rapid cycle of emergency care. You figure out what is going on and then pass the started puzzle off the next person,” said Maureen. “In my life, I like schedules and routine, but not at work. The ED forces you out of routine and makes you use critical thinking throughout your entire shift.”
So, when Maureen heard of a fellowship position at Northern Westchester Hospital, she jumped at the opportunity! “I believe fellowships are a great way to enter emergency nursing. It was a scary transition leaving a hospital that I knew so well and diving into a whole new environment.” Maureen quickly learned she had nothing to worry about when she received the Up and Coming Nurse Award for 2012!
Maureen completed the fellowship at Northern Westchester Hospital and later went on to become certified in emergency nursing. She started looking for a bigger leadership opportunity, eventually taking a position as an assistant nurse manager in the Short Stay Pediatric Unit which evolved into a manager role. “What I love most about working at Northern Westchester Hospital is the people. I am fortunate to work alongside smart, talented and personable individuals,” Maureen said. “It is the culture here to push people to their potential and then set their sights higher. This has been done for me so many times, and I find ways to do the same with my staff.”
Despite enjoying her new opportunity, Maureen missed the ED. So, when an ED manager position became available, she mulled over her decision and with the support of her director, applied. Her hard work was recognized and she took the position in 2016. It’s the same role she has today!
Over her tenure, Maureen has seen the ED through both ups and downs. With a collaborative team, she has designed and successfully relocated the entire ED for two shutdowns, getting patients seen and treated in an alternate location in the hospital. She’s also learned that “honesty and transparency carry a lot of weight in this role. I have gained the respect of others by showing them support and respect.”
And that support and respect are felt in her department. Her ED reached Tier 1 for staff engagement after she collaborated with nurses, techs, and her leadership team on an action plan to improve employee engagement. She’s also helped to facilitate a workgroup that has changed the way the Emergency Department reports on admitted patients and improve communication between other floors and the ED.
“It takes a special person to be an ED nurse,” Maureen said. “It’s not about being able to stomach it, it’s about being able to prioritize care, recognizing small changes early, talking with patients and families when they are at their worst, and it’s supporting your co-workers. An ED is a team, a second family.” Do you have a passion for caring for and protecting our patients and communities?
Nursing students gain invaluable experience in eight week Nurse Extern Program
Each summer, our Nurse Extern Program provides Junior BSN students with a rewarding 8-week paid preceptorship. These future nurses gain invaluable knowledge daily to build the strong foundation necessary to launch a great nursing career.
At Northwell, we’re dedicated to helping our nursing externs develop the skills they need to help deliver the best care possible to our patients. “I learned and practiced essential nursing skills but most importantly, I gained confidence in my ability to care for and advocate for my patients,” says Toni Barbarino, an extern at North Shore University Hospital this past summer. “I will carry the lessons I learned this summer with me throughout my entire nursing career.”
The education doesn’t stop at the bedside. Throughout the program, there are educational in-services presented by our nurse educators and leadership. “Nurse externs spend eight weeks of the summer working with the best nurse educators, RN preceptors and team members gaining knowledge and confidence as the begin their Senior year,” says Ellen Lorenz, RN, BSN and program manager of nursing fellowships and recruiting. And the externs agree! Mary Ellen Zarriello, an extern at Long Island Jewish Hospital, adds, “From the first day of the summer program through the last, the nurse educators made every effort to ensure that I, and my fellow externs, had exceptional opportunities for professional and personal growth.”
This isn’t just a summer externship, it’s a stepping stone. “Our goal is to hire our externs at Northwell when they graduate,” says Ellen. Students in the extern program not only develop a strong skill set while they’re still in school, but they’re building lasting relationships with future peers. Most importantly, their passion and commitment to patients is only strengthened as they gain unique experience in real life settings.
And the program’s only growing! This year’s 2018 program hosted over 70 nurse externs at 13 hospitals, more than 2017’s 60 externs and nearly double the number from 2015. As it continues to expand, our Nurse Extern Program is helping more and more nursing students achieve their full potential to start a great nursing career.
By investing in our students today, we’re helping to redefine health care for years to come. This program not only allows for externs to learn from nurses with years of experience but introduces them to settings they won’t see in their clinical rotations. Nursing students finish their summer with a better understanding of the full spectrum of nursing, and an ignited passion to finish becoming a registered nurse.
Hear from 2018’s summer Nurse Externs on why they loved our Nurse Extern Program:
“Being a nurse extern at North Shore University Hospital was truly a once in a lifetime experience. My favorite program feature was working one on one with my preceptor. My preceptor was patient with me as I learned, took time to teach me all that she could, and helped me gain confidence in my skills and myself! At the Golden Ticket Event a statement was made that this program transforms you from a student to a nurse, and that is exactly what it did! Thanks to Northwell I know that I am made for this!”
Emily Blunnie, Binghamton University Nurse Extern, North Shore University Hospital
“I was a nurse extern at North Shore University Hospital for the Summer of 2018 where I worked one on one with a nurse in the Operating Room. I truly got to see what it is like to work as a nurse by working three 12-hour shifts per week for the first time. I loved being in the operating room because this area is not a part of my clinical rotations in nursing school. Being placed one on one with a nurse made the experience feel so personal and gave me so much time to ask questions. The nurse educators always went out of their way to make sure we were getting the best experience possible. This was a learning experience unlike anything else I have ever had, and I cannot be more thankful for what it has done for me. Going into my senior year of college, I feel more prepared and motivated than ever before to finish nursing school with this background.”
Shannon Ramos, Adelphi UniversityNurse Extern, North Shore University Hospital
“The Northwell Health Summer Nurse Externship was an invaluable experience that provided me with the opportunity to work alongside and learn from the most exceptional educators, preceptors, and staff. Each shift I was challenged to grow my bank of knowledge and skills, all of which will be imperative in my future career as a registered nurse. This externship gave me the opportunity to be a part of simulation experiences, as well as be a member of the healthcare team. I am so grateful for the confidence and practical experience this program provided me with.”
Ashley Schuette, Stony Brook UniversityNurse Extern, Cohen Children’s Medical Center
“This summer I had the opportunity to be a Cohen’s Children’s Medical Center Nurse Extern. This externship provided me the skills and confidence that no other opportunity would have given me. I made amazing memories, met incredible people and worked with some of the best pediatric health care providers. Being in the pediatric intensive care unit has always been a dream of mine and this externship experience has only reinforced my dreams of being a PICU nurse. I look forward to the amazing experiences Northwell has to offer and I am extremely grateful for this past summer.”
Gabriela Pontes, Sacred Heart UniversityNurse Extern, Cohen Children’s Medical Center
“This program helped me further prepare for the transition from a nursing student to an RN. I was truly submerged into the all-around patient care from team meetings with other health care professionals, to hands on nursing care working side by side with my RN, and independently communicating with patients and families. Entering my final semester of nursing school, I am feeling most confident about my skills and feeling that I have tied together everything I have learned in school from this externship.”
“The Northwell Health Summer Nurse Externship Program can only be described in one word…invaluable. Every moment of my summer was filled with experiences that cannot be matched by any other healthcare system or clinical site. My time in the Surgical ICU at Long Island Jewish Medical Center was transformative in my nursing education. I am excited for my last year of nursing school and for my career ahead knowing that I have been exposed to such a high standard of healthcare as a part of this program. This program has transformed me from a nursing student to a confident nurse professional.”
Meghan Scanlon, Villanova UniversityNurse Extern, Long Island Jewish Hospital
“The Nurse Extern program was a deeply rewarding experience that has not only helped me develop and strengthen clinical skills, but most importantly taught me the value and significance of patient and family centered care. Northwell Health, especially Long Island Jewish Medical Center, is filled with dedicated employees who were beyond supportive and welcoming throughout the duration of the program. As I move on within the nursing profession, I will always value the opportunities the externship has provided and treasure the memories it has created.”
Dana Beneventano, Sacred Heart UniversityNurse Extern, Long Island Jewish Hospital
“Northwell Health’s Summer Nurse Extern program is the perfect combination of education and on the job experience. I found myself applying prior knowledge learned in school, as well as new knowledge I acquired from my amazing preceptor in the clinical setting at Glen Cove Hospital. The training and education I received completely prepared me for my future endeavors as an RN. This Nurse Externship left me feeling like I really made a difference and contributed to the well being of the patients who I cared for. The best part about this program was the one on one collaboration it offered to each and every student! I feel super confident entering my final year of nursing school, and I am so grateful to have had this opportunity with Northwell Health.”
Hannah Cullen, College at BrockportNurse Extern, Glen Cove Hospital
“The Northwell Health Nurse Externship was truly a life changing experience. The program has changed me not only as a nursing student, but as a person as well. This past summer I gained skills, knowledge, and developed competency as a nursing student, but what I am most thankful for is the confidence this program afforded me. With the support of my preceptors, nurse managers and nurse educators I was able to conquer competencies that I never thought possible as a student. Thanks to the Northwell Health Nurse Externship I begin my senior year of nursing school confident in my skills and with an even more intense passion for the nursing profession. This program has left me both excited and eager to begin pursuing a career in nursing and has made me sure that I am made for this!”
“I am so grateful that I had the opportunity to work as a Northwell Health Summer Nurse Extern at Southside Hospital. The guidance and clinical expertise that I received from my preceptors and educators were invaluable. I truly enjoyed my experience and I look forward to using the knowledge and skills that I learned this summer in clinical this year.”
Nicole Forman, Stony Brook University Nurse Extern, Southside Hospital
“At the beginning of the externship program, I thought that I knew what nursing was about. Being in the emergency room opened my eyes to a completely new side of nursing, and led me to having experiences that I had never imagined taking part in. I will be a better nurse because of this. Thank you Northwell health for this amazing opportunity.”
Abby Celt, University of MichiganNurse Extern, Lenox Hill Hospital
“I fell in love with this externship as well as Lenox Hill Hospital and Northwell Health and I hope to return as an RN. It was the most educational and enlightening experience I have received throughout nursing school and has strengthened my passion for the nursing profession.”
Chaffee Crowley, Fairfield UniversityNurse Extern, Lenox Hill Hospital
“The summer Nurse Externship program at Northwell was a wonderful experience. The program encouraged critical thinking skills and helped me advance my clinical nursing skills. My preceptor fostered a learning environment and helped me gain confidence in the clinical setting. I had many optimal learning opportunities and by the end of the program I felt like I had become part of the Northwell nursing team.”
Sarah Plunkett, Molloy UniversityNurse Extern, Plainview Hospital
“Being a Nurse Extern at LIJ Valley Stream was truly an experience I’ll never forget. Before the program, I remember feeling anxious about becoming a nurse and the high expectations that are required of nurses, but after the 8 weeks, I have definitely felt more confident and excited to be an RN in the Northwell System. The entire staff of LIJ Valley Stream were incredibly welcoming and as genuine, I felt like a part of their family very quickly. This experience had validated all the information I learned in nursing school and it was awesome to see what I learned put into practice. I am truly glad I got the opportunity to be a Summer Nurse Extern at LIJ Valley Stream.”
Benya Rodthong, Molloy UniversityNurse Extern, LIJ Valley Stream
I entered this externship knowing I would learn, of course. I learned about the nursing career, witnessed interprofessional communication, performed and observed skills, and practiced speaking to patients and professionals. But what I am most grateful for are the relationships I made with everyone I encountered at Plainview Hopsital. I am also immensely grateful for the abundance of knowledge I’ve learned about myself through bedside nursing. I’ve realized it’s not always about what you can teach patients, but what patients can teach you. I’d like to specifically thank all of the wonderful people on the telemetry unit. The experience I’ve had with Northwell are memories and lessons I will never forget, and they are helping me become the nurse I strive to be. I am honored to have been part of this program, because now I truly know I am made for this.
Julie Considine, St. John Fisher CollegeNurse Extern, Plainview Hospital
How Northern Westchester Hospital and Phelps Hospital worked truly together to deliver life-changing care
When Gina Neri needed life-changing care, she turned to the teams at Northern Westchester Hospital and Phelps Hospital to determine the best course of action. At a time in Gina’s life that should have been the happiest she received news shortly after finding out she’s pregnant, that she was diagnosed with colon cancer. The collaboration of two hospitals, three doctors, and countless nursing and support team members, allowed Gina to carry and deliver her daughter to term while receiving the care she needed to treat cancer.
Gina had been an OB/GYN patient of Sarina Distefano, MD, of Phelps Hospital for many years, through the birth of her two sons as well as for routine care. When the exciting news of her pregnancy was followed a few days later by a colon cancer diagnosis, Dr. Distefano guided Gina through the process of choosing the best care option for her and her baby.
After consulting many surgeons and hospitals, Gina was at a loss. Surgery without terminating her pregnancy didn’t seem to be an option until Jerald Wishner, MD, of Northern Westchester Hospital, suggested an innovative way to treat her through robotic surgery. There were still risks, but this truly innovative plan would allow Dr. Wishner to remove the tumor while Gina was still pregnant. “We had to really tailor our plan as specifically as we could to make sure we had two healthy patients, not just one,” says Dr. Wishner.
Her care didn’t end after the completion of her surgery. Francene Gallousis, MD, a doctor of Maternal Fetal Medicine who specializes in high risk pregnancy care at both Northern Westchester and Phelps, helped bridge together Gina’s recovery plan. Under the dedicated service of both hospital teams, Gina was able to deliver a healthy baby girl and continue her therapy post-delivery.
Throughout it all, it was important to her care providers at Northwell that Gina received care that went the extra mile for her needs. A commitment to care that went beyond just her doctors.
“What people don’t see or hear is the beautifully orchestrated symphony that went on in that operating room in absolute silence. Everyone knew their role and needed no direction. That team was the most experienced team she could have and I was honored to be a part of it,” says Christina Jaeschke, a Hyperbaric Safety Officer at Northern Westchester Hospital. “As stressful as that day and procedure may have been, it was equally rewarding and, every time I hear her and her family’s testimonial, I am reminded of the impact we have every day on every patient.”
“I remember all of us nurses rallying around her and offering only positive support. Gina always praised us nurses, and she knew most of us by name,” recalls Suzanne Mullins, BSN, RN, EFM, and one of Gina’s nurses at Phelps. Suzanne’s passion for her patients is a sentiment for all of the nurses at Phelps and Northern Westchester. Working closely with patients in their community, some multiple times over the course of years, allows these nurses to build strong connections and relationships with the individuals they’re caring for. This dedication to serving their communities makes it even more rewarding when they’re able to deliver patients the care they deserve. “I remember her last day on the maternity ward, she left us with such hope and positive feelings,” says Suzanne and it’s a memory that’s left a lasting impression on her career.
Caring runs through everything we do, and we act with passion to ensure our patients feel at home in our hospitals while they receive the care they need. Just ask Johanna Daprile, BSN, RN-BC who was one of Gina’s nurses at Northern Westchester, “that’s how the atmosphere is: home. The patients we take care of, our co-workers, everyone treats each other as family. And you don’t find that everywhere. It makes it easy to go to work every day.”
Thanks to the collaboration of the teams at Northern Westchester Hospital and Phelps Hospital, Northwell was able deliver Gina life-changing care during her surgery and throughout the remainder of her pregnancy and chemotherapy. Working truly together allowed for care providers to ensure that Gina was in good hands through every step of her journey.
“I feel so blessed to have been an instrument in this miracle and grateful to have a team of colleagues who not only have amazing clinical skills but the ability to individualize care to the patient’s medical and emotional needs,” says Dr. Distefano.
If you could look up “healthcare leadership” in a dictionary, we wouldn’t be surprised to see a picture of Terry Pando, RN. As the chief nursing officer and associate executive director for patient care services at Staten Island University Hospital, Terry pursued leadership roles from the very beginning, becoming a Nurse Manager after just one year into her nursing career.
Throughout her 30 years with Northwell Health, Terry has been consistently recognized for her strong leadership skills. She received the Northwell Health Nursing Leadership Award while at LIJ Medical Center as well as Northwell’s Award of Excellence. In addition, her work in advancing the Patient-Centered Model of Care Redesign and Throughput Initiative earned her team Northwell’s prestigious President’s Award for Teamwork.
How are you innovating the nursing practice at Staten Island University Hospital?
Our leadership is focusing on employee engagement, particularly our team members that are on the front line directly caring for our patients and their families. They are our key partners for innovation, programs and initiatives. I am passionate about supporting and encouraging nurses and giving them a voice.
What is your leadership vision for nursing?
I want to make sure that our leadership team, RNs and PCAs all feel empowered and supported to do what it takes to deliver the best care. It’s very important to model the behavior that we expect from them and communicate clearly the improvement we are hoping for. We are also committed to nursing professional development by supporting those pursuing advanced degrees and providing mentorship to leaders to continue their professional growth.
What are some key nursing initiatives in 2018 at your hospital?
At Staten Island University Hospital, we’re continuing to focus on improving quality outcomes. We’re also working across the system to enhance our patients’ experience and provide an environment of peace and quiet at night. Of course, continuing the development and growth of our staff is a top priority.
What training and education is available for new nurses?
We have so many opportunities for nursing advancement. The Center for Learning and Innovation offers opportunities to network, take courses, be exposed to best practices and be inspired by leaders from across the system. Our Institute for Nursing (IFN) provides an exceptional RN orientation and conferences for nursing specialties. We’ve opened an outstanding graduate nursing school at Hofstra University. And of course, we provide generous tuition reimbursement. For me it’s all about empowering the nurse to be the advocate for the patient and their most trusted resource.
What is the most important quality to have as a nurse?
Integrity – always focusing on doing the right thing. And keep the patient at the center of every decision that you make.
What is the best advice you’ve learned over the course of your career?
The responsibility to mentor and support the growth of our employees is and should be our guiding principle. I believe that is the essence of a true leader and where the greatest personal satisfaction comes from. When you facilitate someone else’s career development, that’s a great opportunity. The importance of that responsibility as a leader, I’ve learned from my role models including Maureen White and Kerri Scanlon.
If you’re looking to make the most of your passion, vision, and ambition as a nursing professional, Northwell Health will help you reach your true potential.
All week long, Northwell Health has been celebrating Nursing Professional Development Week! We’re celebrating the values that make our nurses Made for the great work they do every day. From sharing their knowledge in a Truly Ambitious way to seeking Truly Innovative opportunities and by working Truly Together, Nurse Educators and Nursing Professional Development (NPD) Practitioners lead the professional development of our health care team.
Did you know that Northwell Health offers nurses various personal and professional growth opportunities to continue to excel in our health system? Here are some of those opportunities:
#1: Summer Nursing Student Extern Program:
At Northwell, we’re always working toward delivering better care and that means developing the next generation of talented nurses. Our Nurse Educators coordinated 78 nursing students from schools across the U.S. to participate in the Northwell Health summer nurse extern program. After a formal orientation at the Institute for Nursing, students continued to a Northwell Health hospital site to work with a Registered Nurse in various specialties. We’re excited to see where these Truly Ambitious nursing students go with their career.
#2: Academic Progression Counseling:
Academic progression counseling is available to Northwell Health nurses seeking to continue their life-long academic goals and support in achieving specialty certifications. So how did they do it? There are over 60 nursing affiliation agreements to support clinical experiences at Northwell facilities and Northwell Health nurse educators serve as preceptors to nursing professionals furthering academic progress in BSN, MSN, Ph.D., and DNP programs. At Northwell, nurses have the opportunity to attend on-site classes at select locations where they get to work towards their BSN or MSN degree. We are proud to offer a Master of Science-Nurse Practitioner program with several specialty tracks to help our nurses continue their education and advance their practice at our Hofstra-Northwell Graduate School of Nursing and Physician Assistant Studies.
#3: Professional development:
We believe that nursing is never business as usual and we’ve built our professional development course to back that idea. Our Passport to Preceptorship e-learning module and courses are available to Northwell Nursing Professionals. And they’re popular! In 2017, 528 nurses completed the i-learn preceptor module and 191 nurses attended the in-person class. Our Nursing Leadership Basic courses offer a foundation for excellence within the organization for over 90 new and aspiring nursing leaders and the SOURCE learning lab for clinical staff enhances clinical skills and creates an individualized learning environment. Not to mention, specialty orientation classes attended by over 490 nurses including Cardiac Devices, Core Concepts of Mechanical Ventilation, and Basic and Advanced Neurologic Concepts.
We want all of our team members to start off on the right foot. So we ensure that our nurses have the tools to do so! Nurse educators provided orientation across Northwell Health specialties for over 2,500 nurses and patient support staff in 2017. The knowledge, skills, and behavior in the orientation program provide the foundation to prevent catheter-associated urinary tract infections (CAUTI), Clostridium difficile (C difficile), and other infections; pressure injury; and helped to increase team communication, humanism, and critical thinking.
We’re excited to spend the week celebrating Nurse Educators at Northwell Health! Learn more about our incredible nursing opportunities here.
What’s growing on at Staten Island University Hospital?
Exciting change is on the horizon at Northwell Health’s Staten Island University Hospital (SIUH). Already an award-winning hospital and one of Staten Island’s top employers, SIUH is undertaking several major expansion, renovation and modernization projects in the next few years. When completed, these projects will enable SIUH to provide even more advanced and exceptional care to the dynamic and growing communities of Staten Island. They will also open up exciting, rewarding career opportunities in a wide variety clinical and non-clinical disciplines. Check back often for the latest openings.
Take a look at some of the developments that are in the works:
This project is focused on the creation of an innovative, new hybrid OR. This 1,000 sq. ft. hybrid OR will feature state-of-the-art technology supporting high-level surgery cases, including cardiothoracic surgery, structural heart, vascular and electrophysiology. The room can also be converted to perform any other surgical cases as needed. The project will also involve modernizing staff support areas such as the locker rooms, lounge, and periOperative offices. These enhancements and upgrades within our periOperative spaces will positively impact recruitment for the periOperative fellowship program while enabling SIUH to attract outstanding experienced periOperative RNs.
Brand-new Maternal and Child Health Center
Our new Maternal and Child Health Center will contain state-of-the-art capabilities, including labor and delivery suites, C-section ORs, recovery spaces, and a new postpartum and NICU unit. Within this beautiful setting, patients and their families will enjoy more privacy during their special time. The space is also designed to facilitate closer collaboration for clinical professionals while providing decentralized nursing care with computers/medications in the rooms at the point of care. When completed, the center will include:
10 labor & delivery rooms
Three operating rooms
37 maternity beds
12 nursery bassinets
20 NICU bassinets
Two high risk/hydration bays
Four triage rooms
Five pre-op/recovery rooms
Comprehensive Cancer Center
Expected opening 2021
Designed to consolidate oncology services into a single location, this significant project expands medical oncology, infusion and support services to create a modern, state-of-the-art cancer diagnostic and treatment facility.
Extensive outpatient chemotherapy infusion
Surgical oncology procedures
Radiation seed implementation
Advanced diagnostic technologies
Comprehensive Breast Center
Clinical trials and research
Cancer genetics program
Laboratory services, clinical pathology, cytogenetics, flow cytometry and much more
With all of these innovations and enhancements, RNs remain at the core of the delivery of exceptional patient care at Staten Island University Hospital. Northwell Health provides a wide variety of fellowship programs, internships, externships and ongoing learning opportunities to help nurses continually grow their clinical abilities and expand their career potential.
Meet the NICU nurses of Cohen Children’s Medical Center: A unit that’s unlike any other
It takes a special individual to have the passion to care for our smallest patients as a nurse in a unit that’s unlike any other. Registered Nurses in the neonatal intensive care unit (NICU) at Cohen Children’s Medical Center are made for caring and protecting our patients and their families. It’s this commitment and heart of our nurses have bolstered Cohen’s reputation throughout the years.
“I had always heard Cohen’s had a great NICU and that it was the “ultimate” place to work,” says Gina Forlani, an RN who jumped at the chance to join the NICU team at Cohen. As a Magnet® hospital with a level 4 NICU, Cohen’s nurses are known for delivering the highest standard of care to its many patients.
Our nurses treat their patients with the individual attention they deserve, and this dedication that has earned Cohen a top 50 national ranking for exceptional care in eight pediatric specialties, according to US News & World Report’s 2018-19 Best Children’s Hospitals. Cohen has also recently reached a a major patient safety milestone – the hospital has maintained a zero infection rate for central-line associated blood stream infections (CLABSI) in its 57-bed NICU for more than one year.
And while caring for our smallest patients can be hard, it’s also incredibly rewarding. “I take pride in taking care of our small patients and making the families feel comfortable while their child is in the NICU,” says Gina, “Unfortunately it isn’t ideal for families to be in the NICU in the first place, but building trust and a good rapport with these families helps and provides in balance their life inside and outside of the hospital.”
Brianna Tarulli, another RN in Cohen’s NICU agrees, “Many of our babies are here for weeks and months. It is so rewarding when you can help a mother who is afraid to touch their baby transform into an empowered caregiver. It is amazing to see babies who are so small or sick get better and come back running down the hallway! It is a privilege to be a part of that!”
Support can also be found in Northwell’s Truly Together team. The nurses of the NICU are close-knit and help each other deliver the best care possible. “I love my co-workers,” says Gina, “This group of nurses works very well under tense and stressful situations. We are truly a team that sticks together.” Brianna feels the same way about this hardworking team of nurses, “As a nurse at CCMC, I am part of a fabulous team! I know no matter what I am walking into at the beginning of my shift that I have coworkers that will anticipate my needs before I can even verbalize them.”
This spirit of teamwork is only furthered by great leaders. “Our nurse leaders are compassionate, caring and go above and beyond for patients and families,” says Brianna. Having leaders who empower their nurses helps them develop the skills they need to grow with their team. Gina also flourished under her mentors when she began her career with Northwell, “I was assigned to work with two amazing RN’s when I first started my career in the NICU at Cohen’s. They taught me patience and accuracy and how to best handle the sense of urgency and importance of our career.”
Great leaders are just one of the reasons that a career in Cohen’s NICU is a career that grows with you. “It’s a great place to work in regards to work/life balance, furthering your education, and getting your voice heard,” says Brianna. Nurses within Cohen’s NICU gain gain invaluable experience and leadership skills, along with continued learning opportunities.
And continued learning is a must in the NICU! Our nurses are constantly pushing Northwell’s value of being Truly Innovative. “We’re a Magnet hospital so there are always ways to be involved in improving care and making changes,” says Brianna, “It’s also important to keep an open mind and be willing to learn and discover. This is a rapidly advancing field and what we do today may be different tomorrow. Knowing the science behind your care helps to keep you informed!” By keeping our nurses trained on the latest technologies, such as a stabilization unit in the L&D, Northwell empowers them to redefine health care.
Top 10 reasons to work as a Registered Nurse in ambulatory practices
When it comes to making the switch from a hospital setting to ambulatory or outpatient practices, there’s a lot to consider. From improved work/life balance to close-knit teams, ambulatory practices offer many benefits to Registered Nurses. Hear from Practice RNs from our 650+ ambulatory locations to discover why they love working in physician practices!
1. Bond with patients long-term
Practice RNs working in an ambulatory or outpatient offices have the unique opportunity to bond with their patients long-term. Having regular appointments lets nurses and patients connect and get to know each other outside of a hospital setting.
“I love being a practice nurse because I get to build a rapport with my patients during their obstetric care, they feel like family”
– Mary Rogala, Practice RN
“I enjoy working at Northwell Physician Partners because it gives me an opportunity to develop more long term relationships with our patients.”
– Brandi Celmer, Practice RN
2. Work/Life balance
Working in a physician practice also offers greater work/life balance for our RNs. Shorter business hours and no night shift means as a practice RN you can enjoy your nights at home. No or limited working weekends means more time together with your friends and family.
3. Work in your own backyard
With 650+ locations throughout the Tri-state area, Northwell Health gives you the opportunity to work in your own backyard. Find your perfect work commute when you choose a location from our physician practices across Long Island, Manhattan, Queens, Brooklyn, The Bronx, Staten Island and Westchester.
4. Different paces in work environments
More locations means more choices! Find the right fit for you when you choose from Northwell’s dynamic range of work environments. With 650+ locations, it’s easy to find a site that matches your speed no matter your preferred pace. There’s also never a need to worry about getting stuck in one place. With limitless opportunities, our nurses have the potential to move between practices and locations.
5. Growing ambulatory industry
Within the last two years, Northwell Health has doubled our number of physician practices. As our hospital services continuously expand, we’re acquiring more and more practices to support our services. This means good news for our practice RNs – our ambulatory practices only continue to grow alongside our health system!
6. Flexible shifts
With typical business hours of 8am-6pm, practice RNs can also enjoy the perk of flexible shifts! Having shifts with various hours gives you the chance to choose a schedule that works best with your lifestyle. Enjoy shifts from 9am-5pm, 8am-4pm, and 10am-6pm, so you can plan your day around the needs of your family.
“Working in an office practice has allowed me to continue my nursing care to adapt to my changing needs of my family.” – Alison Kachianos, Practice RN
7. Preventative care opportunities
Preventative care also helps make practice RN careers especially rewarding. Being able to bond with your patients allows our nurses to not only treat patients when they’re in need, but help educate them on how to prevent them from needing future care. The encouragement and knowledge our nurses share with patients helps patients develop healthy routines and habits that make a huge difference in their lives.
“Practice nursing allows me to do a lot of patient teaching” – Karla Motis, Practice RN
“I love the continuity of patient care”
– Joan Strong, Practice RN
8. Close working relationships with your physicians
Another advantage of working as a Registered Nurse in a Physician Practice means creating strong bonds with your physicians. Working at in an ambulatory setting means more collaborative care with the physicians as you work as a team to provide your patients with the best care possible.
“We love working in the ambulatory setting because we are able to form close bonds with our physicians so collaboratively we can take better care of our patients”
– Diane Rago and Nancy Daly, Practice RNs
9. No or limited holidays working
There’s no better place to spend the holidays than with your family and friends. No or limited holidays working means you get to spend invaluable time with your loved ones.
10. Close-knit team environment
With a smaller group of RNs and physicians, the workplace in ambulatory or outpatient settings is a close one that’s Truly Together. Build a strong with your team to create an atmosphere that’s more like family!
“I love getting to work with great nurses every day.” – Mary Rogala, Practice RN
Are you Made for nursing? We’re hiring nurses at our physician practices now.
Igniting change across Women’s Health one nurse at a time
If you asked JoAnn Marzouk the secret to her successful nursing career in Women’s Health at Northwell, the answer is simple: great leadership. JoAnn started at Northwell in 2004 as a per diem Clinical Nurse Project Manager. Four titles and two degrees later, JoAnn has just been promoted to Nurse Manager at Islandia OB/GYN Contemporary Care, and she credits this accomplishment to her leaders who pushed her along the way. This progression led her to her current specialty in Women’s Health where JoAnn is helping to redefine health care with each nurse she mentors.
Transitioning to Women’s Health has JoAnn ready to take on new challenges. JoAnn’s been working in Women’s Health since 2016 when Donata Megaro hired JoAnn as a Nurse Supervisor at Women’s Comprehensive Health Center. This provided her with an opportunity to explore and learn another nursing discipline, which catapulted her career in Women’s health. This experience at WCHC has prepared JoAnn for the next step in her career.
“I am very privileged and excited to take on another new challenge in the OBGYN service line with a recent promotion to nurse manager at Contemporary Women’s Care in Islandia. Nurses have to understand that ambulatory nursing is significantly different than working in a hospital and that the responsibilities for nurses can at times be underestimated.” This is an underestimation that JoAnn is working hard to change. During her managerial time at Northwell, she hopes to be able to give new nurses the necessary skills tailored for physician practices, starting with developing strong telephone triage skills.
Starting her nursing career at Northwell
Starting her career with Northwell back in 2004 was an easy decision for JoAnn. “I could foresee the growth of the system even then,” she says, “I knew that this was a health system to be reckoned with and that they were doing things the right way.” Working per diem also provided her the flexibility to be at home with her kids.
From there, JoAnn went fulltime before she was recognized by her leader Wendy Carnel, VP, Revenue Integrity Ops, to do more project work in the hospital. Next, she was approached by her mentor, Winnie Mack, SVP, Health Systems Ops, to become the Nurse Manager at Southside for Wound Care.
“There was always that leader there to push me to the next step,” JoAnn says, “and they gave me the support and confidence that I needed to succeed.”
Continuing nursing education
Desiring to continue growing as a nurse, JoAnn enrolled in a Southside cohort to get her BSN onsite at Southside through Farmingdale University. She went on to graduate with Leadership Honors, receiving a nursing leadership award and giving the speech at graduation.
Her education didn’t stop there. JoAnn was provided an opportunity to return to school again. In another cohort environment, set up once again by Southside Hospital, JoAnn earned her Master’s Degree in Nursing through Stony Brook University in two years while still working fulltime. JoAnn feels very indebted to Tricia Lewis, Director of Nursing Education & Research at Southside Hospital for providing such an incredible opportunity for her to further her education.
As her career progressed, JoAnn was able to take her experience and education to inspire new nurses in our health system. “I take pride in identifying staff and pushing them to further their education. The reason I’m able to do that now is because someone did it for me. I’ve been able to take on new positions to continue to ignite change for new nurses
And it’s not just new nurses that JoAnn is inspiring – her own daughter has started her career with Northwell and is an assistant coordinator in Research at Zucker Hillside Hospital.
Part of building a great nursing team, means to keep learning herself. This October marks JoAnn’s next return to school. This time she’ll be working towards Doctorate in Nursing Practice, receiving tuition reimbursement from Northwell.
Top 10 reasons to work as a nurse at Staten Island University Hospital
Thinking about working as a nurse at Staten Island University Hospital (SIUH)? Let our nurses convince you why that’s the right move for your career! Here are just 10 of their many reasons to join the nursing team at Staten Island University Hospital.
1. Working in your own backyard
Located in the heart of Staten Island, nurses at SIUH enjoy an easy commute that gives them more time at home and less time on the roads!
2. Giving back to the Staten Island community
One of the most popular responses we heard was the ability to contribute back to the Staten Island community. There is a deep connection between the nurses and their patients due to the unique nature of working in the same community that you live in.
“Working at SIUH has been very rewarding for me and I have literally spent my entire adult life here. I have made lifelong friends, delivered my children here, had multiple family members here as patients over the years. It is a great feeling to live on Staten Island and care for your community.” – Laura Wenzel, Senior Director of Maternal Child Nursing
3. Access to good benefits
Being part of a large health system like Northwell Health means access to benefits that are as unique as you are! Between health coverage, life insurance, generous paid time off, and more, we’ll make sure your life at work and away from work are fulfilling your needs.
4. Promise of delivering quality care
At Staten Island University Hospital, our nurses pride themselves on delivering the best possible care to patients. There’s an importance placed on treating your patients the same way you’d like your family to be treated and to provide care with compassion.
“As a nurse you take home many stories on a daily basis, some good some bad but they all mold you and remind you the reason you started this journey. A story that shines brighter than others, a discharged patient returned to the unit and hand delivered me a bouquet of flowers for the “difference” I made in his life in such a few shorts days.” – Jessica Powers, Assistant Nurse Manager
5. Working as part of a dedicated team
The nursing staff at Staten Island University Hospital is as close-knit as you can get! Being able to rely on your coworkers and confidently work as a team fosters a workplace environment that feels more like family.
“Teamwork is one of the most important aspects of the ED. We could not do it without each other. There is not one particular story that relates to this. There is many. Every day we work as a team and rely on each other. We are Truly Together!” – Steven Metcalfe, Emergency Department Nurse Manager
6. State-of-the-art hospital
With growth spanning more than 150 years, Staten Island University Hospital now boasts 714-beds across two campuses to provide some of the most innovative care on Staten Island! Work at our North campuses which house Staten Island’s most modern emergency department, a state-of-the-art education center, and a medical arts pavilion. Working at our South campus? Get access to its own emergency department and a range of specialty programs.
7. Ongoing opportunities for education and growth
Staten Island University Hospital nurses gain access to Northwell Health’s entire network of valuable resources to help continuously grow their careers. From education opportunities at the Center for Learning & Innovation to the potential to move into numerous management positions, Northwell has a path ready to help you meet your career goals.
“SIUH is a great place to work. Nurses are valued. Quality care is valued. Teamwork is valued. Education is valued. Lifelong friendships will be made when you work here. Working for the community you live in is so rewarding. For me, SIUH is like family.” – Lauren Goldstein, Emergency Department RN
8. Supportive Leadership
Nurse leaders at Staten Island University Hospital value the opinion of every RN. In this teamwork-driven environment, our nurses can have their voices be heard and supported by their leaders to help make a difference in the workplace.
9. Pushing the envelope on care
Our dedication to delivering the best care to patients means the constant drive to embrace new medical technology, including being the only hospital on Staten Island to offer open heart surgery. Nurses at SIUH are part of a team enacting some of the most innovative care methods in the area.
10. Making a difference
When it comes to care, our nurses have the opportunity to help patients and their family beyond the bedside. The trust built between patients and nurses allows nurses to educate their patients on ways to stay healthy, and to ensure their health continues to improve beyond their stay at the hospital. Our care truly makes a difference in someone’s life.
Are you Made for nursing? We’re hiring nurses at Staten Island University Hospital now.
An Appointment With: Kelly Cifu, MSN, RN and VP of System Perioperative Services
When it comes to PeriOperative careers at Northwell Health, there’s an environment for everyone! With 23 hospitals and more than 665 outpatient practices, nurses have the flexibility to choose the right shift and specialty opportunity. Just ask Kelly Cifu, MSN, RN and VP of System PeriOperative Services. As a nurse for more than 20 years, Kelly grew her career with Northwell to her current position where she oversees 18 periOperative sites. We sat down with Kelly to discuss her history as a nurse with Northwell, the innovative technologies changing perioperative services, and the different career opportunities that are available for nurses looking to grow their career in perioperative nursing.
Why did you come to Northwell and what is your role today?
I started my nursing career at Franklin Hospital which is now known as Long Island Jewish at Valley Stream in 1987. I grew up in Franklin Square and knew that I wanted to work someplace close to home. For the first year of my career, I worked on a Medical/Surgical floor where I took care of many postsurgical patients. At the time this was a requirement for all new staff nurses that were hired. In nursing school, I had decided that I would really enjoy working in the operating room.
After my year of Med/Surg experience, I requested a transfer into the OR. I worked as a staff nurse for about six years and then was promoted to the Director of PeriOperative Services. I later moved to CFAM Ambulatory Surgery as Senior Administrative Director and then to Regional Director of Northwell’s PeriOperative Services. Next, I was promoted to the Associate Executive Director at North Shore University Hospital and then to VP of System PeriOperative Services. In my current role, I have oversight of 18 periOperative sites.
How is Northwell’s PeriOperative Services redefining health care with truly innovative technology?
The pace of medical and surgical innovation continues to increase. A wide range of new technologies are changing the way that surgeries are performed – while improving patient safety and outcomes and reducing health care costs in the process. Northwell works to be at the forefront of innovative health care as the deployment of new technologies in surgery creates many opportunities to provide our patients with better outcomes and a faster return to their everyday lives.
What advice would you give someone looking to get into perioperative nursing?
Candidates interested in periOperative nursing must be energetic, have good people skills and a great attitude. PeriOperative nurses love the fast-paced environment and the fact that no two days are the same. In one shift, you have multiple patients facing different surgeries. Nurses also enjoy the environment because it’s a specialty area in which they typically become close with their team members and enjoy the camaraderie.
PeriOperative careers offer a great deal of flexibility. There are many different shifts that are offered to fit anyone’s schedule and there are opportunities in a variety of periOperative settings such as the main hospital, an ambulatory surgery center or even a surgeon’s office. Northwell Health has 18 main surgical sites giving nurses a variety of opportunities to choose from. There are also a multitude of opportunities for growth in this specialty area. Nurses can choose to pursue leadership or educational roles within perioperative services. Career progression/certification is encouraged and supported at every level in periOperative services.
How is Northwell committed to keeping our employees engaged?
Northwell Health System has made employee engagement a top priority. The system continuously strives to improve employee satisfaction and workplace commitment. To accomplish this the leaders at Northwell clearly define and articulate our mission and vision, communicate effectively and often, coach employees for success, and strive to provide the most trusting and respectful work environment for all employees. Along with ongoing dialogue with our employees regarding Northwell’s achievements and opportunities, perioperative services holds an annual retreat specifically for our surgical services leaders and staff.
The periOperative leaders at Northwell are committed to continual improvement, teamwork, achievement, and obtaining the best results possible for our patients.
Northwell recently became the first health system to receive the Network of Excellence in Robotic Surgery designation from Surgical Review Corporation. Can you tell us more about Northwell’s robotic surgery technology?
Since it first started to gain traction about 15 years ago, robotic surgery has become increasingly common for many different types of surgical procedures, and is rapidly expanding in cardiac, GYN, ENT, thoracic, and neurosurgery, to name a few specialties. At Northwell, there’s a continuous movement to be truly innovative, adopting the latest technology to ensure the best care for our patients. Robotic surgery has results in greater precision while also providing enhanced visualization via video images. Providing our highly skilled surgeons with robotic surgery technology results in improved outcomes with faster recovery times.
Northwell’s surgical services has grown tremendously over the past few years. How are we continuing to grow in the future?
Northwell’s periOperative services is growing fast and we continue to enhance our extensive capabilities. We strive to continue to build top-notch interdisciplinary surgical teams and professionals. Northwell continues to add operating rooms with hybrid technology and constantly invests in state-of-the art technology. We have added kidney and liver transplant to those services provided and opened a world-class heart transplant center in 2018.
A passionate commitment to her patients and team has followed registered nurse and Reservist Kelly Mahaffy throughout her career at Northwell Health that spans 30 years. It’s this passion for service that helped Kelly flourish in the OR, whether it be in a Northwell hospital or during her active duty.
Kelly’s career started in Manhasset Hospital as an OR nurse in 1988, following a successful clinical there in nursing school. Here she worked for 17 years on the evening shift, enjoying the diversity the evening shift brought and focusing primarily in neurology. Her desire for travel led her to California in 2005, where she later joined the Army Reserves.
When it came time to come home, Kelly returned to Northwell, accepting a position at Glen Cove Hospital in 2009. “At Glen Cove, we’re very proud of our hospital,” says Kelly, who is still an OR nurse there today, “We know when new surgeons come in, we have one chance to get it right and we do.” We’re proud to be able to have helped Kelly grow in her career with us while she continues to serve in the reserves.
From 2017 to 2018, Kelly worked with other reservists at Womack Army Medical Center in North Carolina. Here she was part of the active duty service, taking care of active duty soldiers. During her shifts, Kelly saw firsthand the sacrifices of those in the military and their families. Working with these soldiers continually inspired Kelly. “It reminds you to be grateful for the freedoms we enjoy daily,” she shares.
While at Womack Army Medical Center, Kelly noticed the inherent loyalty and teamwork of the soldiers with pride. “You have to look out for your soldiers,” says Kelly, “you have to look out for the people you serve with.” And she’s proud to see this value reflected in Northwell’s Truly Together employees as well, “The team really pulled together and took care of my job when I went away for a whole year. I knew when I came back, they’ll have kept things running smoothly.”
Veterans like Kelly and the soldiers they serviced have sacrificed so much to serve our country. At Northwell, we’re proud that Kelly chooses to continue this spirit of service with us as a nurse. “I’m proud to serve at Northwell,” says Kelly, “I am proud to have served in North Carolina, and I am proud to still be in the Army Reserves.”
And we’re proud to have been named a Military Friendly® Employer for three years in a row, supporting veterans like Kelly and providing veteran services throughout their time with us, such as pay differentials and flexible scheduling for reservists. We’re committed to our veterans, their career transition, and their growth.
Bringing families together through the power of compassion
Sometimes, the most heartbreaking situations grant the greatest opportunity for us to provide genuine compassionate care. This was the case recently at North Shore University Hospital where care providers across several units and two hospitals worked together to help a father and daughter reunite as a family for one last time.
A fifteen-year-old girl came into the Emergency Department at North Shore with asthma exacerbation. Due to the circumstances that surrounded her condition, she needed to be transferred to Cohen Children’s Medical Center. However, while she was still in the ED, her care providers learned that her father was a patient at that same hospital with a terminal condition.
Not knowing how much time he had left, the patient wanted to be able to visit her father before her transfer. It took teamwork from staff at both hospitals to act quickly in order to make one girl’s wish a reality.
At Northwell Health, being Truly Compassionate is more than just a figure of speech or a slogan on a wall. It is an everyday commitment. The ED Attending, RN staff and leaders at North Shore and an RN from Cohen Children’s work together to escort the girl – with telemetry monitoring and oxygen in place – to her father’s room. There the staff remained with them to maintain her care so the patient could visit her father for two hours.
Nurses proved Northwell’s values with their dedicated care, going above and beyond by remaining well past the end of their shifts to ensure a daughter shared precious time with her father. The hospital teams worked as one to bring their patients comfort and assurance during life’s most difficult times.
It was an emotional scene, and one that reminded care providers why they went into their fields in the first place. “This is an event that will stick with many of us for a long time to come,” said Marissa E. Tang, BSN, RN at North Shore University Hospital, “I personally know I will be remembering and speaking of this event myself.”
Following her time with her father, the patient was transferred to Cohen Children’s to receive the care she needed. The patient and her family showed immense gratitude that thanks to the teamwork and compassion from both staffs, a girl was able to spend time with her father who passed away the next day.
Her nurses consider it a privilege to have been able to contribute to their important final visit. Jessica Jardin, RN, BSN, CEN, and Assistant Nurse Manager at the Department of Emergency Medicine, North Shore University Hospital will never forget that day, “I know this situation resonated with my colleagues and myself, and in such a case there is no way we would have denied these two the opportunity to have such precious little time together. The collaborative team effort worked because we all wanted to see the best possible outcome of a painful situation for our patient and her family.”
CNO Corner: Kerri Scanlon’s Top 10 Tips to Become a Nursing Leader
Kerri Anne Scanlon, RN, is deputy chief nurse executive of Northwell Health & chief nursing officer of North Shore University Hospital. She represents her profession with grace and expertise, constantly elevating her team with her work ethic and skill.
Ms. Scanlon has received several prestigious awards, including the 2009 Nursing Spectrum/Johnson & Johnson regional and national Nursing Excellence award for advancing and leading the profession. Long Island Business News also named her to its 40 Under 40 list in 2009, and she was a participant in the Robert Wood Johnson Transforming Care at the Bedside Project and the original American Nurses Association Time Motion Study. Ms. Scanlon has served as nurse executive for more than a decade, across two of Northwell Health’s largest tertiary and quaternary care facilities.
As chief nursing officer and associate executive director for patient care services, Ms. Scanlon is responsible for creating and facilitating North Shore University Hospital’s strategic plan for nursing and clinical services. She has led the transformation of patient care through the promotion of staff engagement and empowerment and has been instrumental in creating a patient-centered care environment by leveraging technology and environmental redesign to bring nurses closer to the bedside. Her inspirational leadership has led to North Shore University Hospital’s recent achievement of Magnet® designation.
Ms. Scanlon serves as a leader on the Northwell Health Nurse Executive Council, where best practices are established and implemented across Northwell. She recently shared with us her top ten tips for becoming a leader in nursing.
1. Education is the foundation of nursing
I am passionate about education and that’s why I’ve made nursing professional development a priority in my work – I believe that without a strong professional development department within an organization, you can’t have a strong nursing department. Hence, my esteem for our corporate university, the Center for Learning and Innovation and the Northwell Health Institute of Nursing, which offers professional development, leadership development, nursing learning labs, nursing research and academic partnerships to constantly advance our nursing staff. If you want to be successful as a leader in nursing, you must have, and advocate for, cutting-edge nursing education.
2. It starts with passion
You must love this profession if you want to lead it. This is hard work, and in order to remain inspired and to inspire others, you need to love what you do and stay true to your heart.
What is your passion? What’s in your heart? Where do you want to be? Where do you see yourself five years from now? It’s important to ask yourself these tough questions so you continue to pursue your passion.
3. …But sometimes you have to be willing to take a risk
The greatest career opportunities may be the ones you weren’t planning on or expecting. Some career moves are a zig-zag, mine has had a few, and that’s okay! Pursue a degree that’s going to support what you want to do. Shadow leaders in your area of interest and utilize their mentorship. These experiences will help you when you are ready to change your career path or may connect you with individuals who recognize a potential path for you that you didn’t anticipate.
4. How do you create the right culture as a leader? It’s all about the team.
Having worked in high-functioning teams and then in those who didn’t perform as well, you realize you’re only as a good as the team you’re working with. I’ve been fortunate that I’ve been a part of a lot of great teams, but as a leader, it is your responsibility to create that team – not by yourself and not by hiring people that are exactly like you. Build the team with the people who have strengths you don’t have – diversify – and you will all be better for it.
Some of the best early leadership experience I had was in sports acting as a team captain. In order to make a real impact, you have to have a strong team that’s inspired to follow you in your mission – and you’re only as strong as the people that are on the bench. Becoming a leader in nursing is no different. It’s not about a few golden stars who score the basket – it’s about building a team that’s strong and committed to your vision from the starting line-up to the bench.
5. From day one, build a succession plan
If you don’t have a succession plan for your role from the beginning, you’re not doing your job as a leader. It is your responsibility to develop the next generation, by identifying and cultivating leadership skills in others. One of my greatest strengths as a leader has been my ability to recognize that potential in someone, and place them in a role where they can maximize the impact of their unique skills and abilities with the proper support and guidance. You can’t mentor everyone yourself, but it is your job to match them with the right person who can develop them as a leader.
6. Embrace the challenge
Never take a job where everything is stellar, it’s better to join an area that needs work. Find a job that inspires you to create change and improve the environment. Your passion for change will guide your leadership. Once you’re there, listen to the team and develop a strategy to achieve your goals together. Trust me, 9 out of 10 times, you are going to be successful and far surpass our expectations.
7. Courage and adaptability – you must be willing to make mistakes.
The biggest failure in leadership is not making a decision for fear of making the wrong one. Listen, listen, listen – if you truly listen, taking into consideration the perspective and insight of others, then you can make a decision, stick with it, and not look back. Mistakes will happen, and when they do, take ownership, accountability, and be transparent. Open your mind and yourself to others and what they are saying and you’ll be a better leader for it.
To thrive as a leader, you must be agile. Never accept the status quo, even if it makes you uncomfortable – you must be committed to continuous improvement and innovation, in order to showcase the valuable contributions of nursing. By keeping true to your vision and your goals, working on establishing your team, learning from failures and building on your success, you can become a leader that can create real change.
8. Integrity, integrity, integrity!
Your integrity as a leader is everything. Despite what decision may come your way as leader, you must always keep this in mind. Others will look to you to remain consistent and fair, and you will never go wrong keeping these values at the heart of your decisions.
9. You can’t just ask for respect, you have to demonstrate you deserve it
Throughout my career, I’ve made it a point to assert myself and become an integral voice for nursing at Northwell by advocating to drive our profession forward. As a nurse leader, the perspective and insight that you bring to strategic planning activities is invaluable – don’t be afraid to share your expertise. The key to earning respect is to show respect to others in all your interactions: actively listen to your team, involve them in your decisions, and integrate their feedback.
10. Our nurses innovate at the bedside every day across our health system. As a leader, you have to cultivate those examples and capitalize on them
Nurses at the bedside with patients have the opportunity to see needs that we do not. We’re doing innovative work at the bedside every day and that learning is valuable and needs to be shared. We need to be the innovators of the organization – constantly looking to see where we can add value for the future. We don’t want to get stuck doing the same thing over and over expecting success. Innovation developed at the bedside has become ingrained within the culture of Northwell’s Institute of Nursing. There’s no better place to be if you want to implement large-scale change and innovation. Our nursing leadership makes us a cutting-edge organization that outpaces our competitors.
I believe that nursing is the foundation of healthcare. As a nurse leader, it is most important to never lose sight of why you went into this profession – to care for others and benefit the greater good. We can look to other industries for best practices in improving efficiency and processes, but ultimately we must retain our focus on our profession’s values and traditions – and the best leaders remember to always balance the art and science of nursing.
The 2018 Nursing Leadership Retreat has Northwell Health “Reaching for the Stars!”
Under the leadership of health system Senior Vice President (SVP) and Chief Nurse Executive Maureen White, RN MBA, FNAP, FAAN, over 235 chief nursing officers, directors of patient care services and nursing education, advanced practice nurse leaders and high performing frontline staff convened to take a deep dive into the CMS Star ratings program and nursings key role in the organizations success. Every health system hospital and skilled nursing facility was in attendance along with home care, hospice, health solutions and ambulatory services. Over the course of the two day event this dynamic group engaged with system leaders to develop the plan that will continue to drive Northwell Health as a leader in healthcare. In the process, attendees were ‘Dancing for the Stars’ which was an unexpected highlight that everyone is still talking about!
The event opened up with a motivating and inspiring presentation by President and CEO Michael Dowling. Mr Dowling presented an encouraging look at the healthcare landscape, Northwells vision and strategy and assured everyone that our passion and desire to do what’s right will be an important beacon as we continue this exciting journey. He shared his own personal journey which, captivated the audience, and left everyone feeling energized and ready to soar!
The first day concluded with a reflective and thought provoking session by Executive Vice President and Chief Operating Officer Mark Solazzo. Recently recognized again as one of the top 25 COO’s in the country by Modern Healthcare magazine, Mr Solazzo drove home key points for our success including continuing to collaborate on ensuring that Northwell remains a best place to work and a place where all employees are engaged and supported.
Other highlights included a session led by SVP and Chief Community Health Investment Officer Dr Ram Raju MD, and Sabina Zak, RPA-c, Vice President for Community Health which explored the Northwell 5 Star Culture of Health Promotion. This focused on getting to know our patients and communities so that we can provide the care they need and want in ways that align with their priorities and realities. It emphasized a new way of looking at patient centeredness and taking into greater consideration, the social determinants of health and the role it plays in the health and wellness.
Employee engagement was a cornerstone of the retreat as strategies and action plans were developed to advance employee engagement. Although engagement is exceedingly high, attendees were raising the bar and reaching for the stars on that as well! David Gill, PhD, Asst Vice President for Employee Experience and Michael Kern, Senior Director for Employee Experience, exemplified engagement as they had the nurse leaders fired up during a lively, interactive session.
A careful analysis of the CMS stars program was led by SVP and Chief Medical Officer Dr David Battinelli MD, SVP and Chief Quality Officer Dr. Mark Jarret, MD and SVP for Population Management Kristopher Smith, MD. This was a powerful segment that dissected the components of the Stars program and allowed attendees to gain a much better understanding of the program and its many considerations. Nurse leaders developed action plans during this working session and were left with a feeling of greater clarity in understanding how the work they are currently doing will translate into the healthy outcomes they desire for patients.
Teams that have been working on the Patient Care Services (PCS) strategic plan reported out on their progress. Maureen White stated, “I was so impressed with the PCS Strategic Plan presentations which closed out the retreat. Each strategic plan group exceeded expectations in developing the plans of their workgroups.”
Maureen Whites closing speech, a tribute to 77 very special nurses known as The Angels of Bataan, resonated deeply with attendees and they are still moved and inspired by their example. According to attendees, the 2018 Nursing Leadership Retreat was informative and insightful and a huge success. Everyone is already gearing up for next year!
Give new life to your nursing career: 10 reasons to join our Labor and Delivery and Postpartum units at LIJMC
We spoke with nurse leaders at Katz Women’s Hospital at Long Island Jewish Medical Center (LIJMC) to find out what makes our Labor and Delivery and Postpartum units such special places for nurses to grow their careers. Here are the top 10 reasons!
1. Magnet® Recognition
LIJMC is proud to have the exceptional practices, facilities, resources, staff and leadership to be honored with Magnet recognition — the highest recognition for nursing excellence — and our commitment to excellence runs through everything we do.
2. Amazing Facilities
The new tower at Katz Women’s Hospital is supporting one of the busiest labor and delivery centers in the area and features 60 single-patient postpartum rooms with 30 rooms per unit.
“It’s not just that the facility has the latest technology, it’s the entire structure of unit. Every detail, from the decor to the single-patient rooms, is designed to elevate the experience for patients and caregivers.”
-Jennifer Santoro Shickler, MSN, RN, NE-BC
3. The Beautiful Moments of Bonding
Speaking of our postpartum rooms, we facilitate bonding by providing single patient rooms for mother and child, allowing the new, growing families to enjoy as many precious moments as possible.
4. Opportunities for Career Advancement
As part of Northwell Health, New York’s largest health network and private employer, we set RNs up with a wealth of opportunities to advance their careers. Whether they want to advance to a management position or make a lateral move, the opportunities and resources are at your disposal.
“Nurses here have so many opportunities. They can progress to a director or do a lateral move to another unit, really there’s unlimited potential inside Northwell Health.”
-Angela Gomm, RN MSN CNRN, Nurse Manager
5. Professional Resources
With some of the best training programs in the nation, Northwell Health is committed to empowering nurses to develop professionally. We bring classes and testing onsite for the convenience of our staff.
“Northwell has excellent management courses at the CLR. There are classes that go over discipline, decision control, budgeting, and so much more. Really there’s everything you need to make the transition into whatever career path you see yourself moving toward.”
6. Making Baby-Friendly a Priority
We’re working toward the prestigious Baby-Friendly designation — that means we’re constantly looking at new standards and new practice guidelines that enable optimal infant feeding and mother/baby bonding.
7. Supportive Leadership:
One of the most important parts of a job is knowing that your leaders have your back and are ready to help you with anything you need.
“It starts with leadership that fosters an open and transparent environment, one which leaves you room to implement changes to benefit the patients. Once you start working among colleagues who are empowered in this way, you quickly begin to see how easy it is to grow and learn the skills necessary to advance your career. There’s really no hospital system like it.”
– Deborah Zaleskie, MS, RN, NE-BC, Director, Patient Care Services
8. We Can Rely on Each Other
We deliver 9,000 babies a year. With that kind of volume, it’s so important to be in a culture of open communication, where everyone is willing to step in and help you provide the best possible patient experience. Providing a safe environment where nurses feel comfortable asking for help, means we’re fostering teamwork.
“It is so busy that there’s a great culture of teamwork and communication. Our RNs work well with physicians and safety officers, and they’re not afraid to say when they need help!”
– Angela Gomm
9. Flexible Hours
Nurses work a difficult job that requires 24/7 responsibility. That’s why it’s so great that at Katz Women’s Hospital, scheduling is done with nurses as a top priority—with flexible hours offered for the afternoon and evening shifts.
10. The First to Try Something New
Nothing beats working alongside individuals who are passionate and innovative.
“There’s just something about the culture here. We’re always the first ones to raise our hands to try something new.”
We’re investing in our future: Renovations to the ED of Long Island Jewish Valley Stream are underway!
At Northwell Health, we understand that in order to live up to our core value of being Truly Innovative, we need to be constantly investing in our people and our facilities. That’s why we’re excited to announce that we’re renovating one of the busiest emergency departments on Long Island: The ED ofLong Island Jewish Valley Stream.
“The LIJ Valley Stream Emergency Department is going through a long awaited ED renovation. The ED is being designed, not only to accommodate the current volume of patients, but to do so in the most efficient manner possible.” — John D’Angelo, Executive Director & Senior Vice President, Emergency Medicine Service Line
This renovation is more than just your average face-lift. The new ED expands the care that we’re Made for- going from serving 42,000 annual patients to 55,000.
These updates include 27 beds, two isolation rooms, a decontamination room that limits patient and staff exposure to environmental or other dangerous contaminants and a dedicated computed tomography scanner, part of a state-of-the-art imaging area.
The renovation is an investment in not only patient experience, but in the way doctors and nurses perform medicine. The new ED will use a “split-flow” model. Staff will triage and assess patients based on the severity of their conditions and assign them to the appropriate treatment level. Split-flow is the future of emergency care as it eliminates redundancy and waste wherever possible and has already proven effective in other Northwell Emergency Departments including our new facility at Southside Hospital.
“The vision of our leadership is palpable. The new Emergency Department at LIJ Valley Stream showcases Northwell Health’s commitment to our patients, communities and staff.” – Paula Fessler, Vice President of Emergency Medicine Service Line
We’re excited to show off our new look and enhanced experience! Imagine what you could accomplish at these new facilities as a member of our team.
It is the policy of Northwell Health to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, alienage or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, generic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, or other characteristics protected by applicable law. Northwell Health leaders, including the CEO, are committed to the principles of Equal Employment Opportunity and Affirmative Action.