All week long, Northwell Health has been celebrating Nursing Professional Development Week! We’re celebrating the values that make our nurses Made for the great work they do every day. From sharing their knowledge in a Truly Ambitious way to seeking Truly Innovative opportunities and by working Truly Together, Nurse Educators and Nursing Professional Development (NPD) Practitioners lead the professional development of our health care team.
Did you know that Northwell Health offers nurses various personal and professional growth opportunities to continue to excel in our health system? Here are some of those opportunities:
#1: Summer Nursing Student Extern Program:
At Northwell, we’re always working toward delivering better care and that means developing the next generation of talented nurses. Our Nurse Educators coordinated 78 nursing students from schools across the U.S. to participate in the Northwell Health summer nurse extern program. After a formal orientation at the Institute for Nursing, students continued to a Northwell Health hospital site to work with a Registered Nurse in various specialties. We’re excited to see where these Truly Ambitious nursing students go with their career.
#2: Academic Progression Counseling:
Academic progression counseling is available to Northwell Health nurses seeking to continue their life-long academic goals and support in achieving specialty certifications. So how did they do it? There are over 60 nursing affiliation agreements to support clinical experiences at Northwell facilities and Northwell Health nurse educators serve as preceptors to nursing professionals furthering academic progress in BSN, MSN, Ph.D., and DNP programs. At Northwell, nurses have the opportunity to attend on-site classes at select locations where they get to work towards their BSN or MSN degree. We are proud to offer a Master of Science-Nurse Practitioner program with several specialty tracks to help our nurses continue their education and advance their practice at our Hofstra-Northwell Graduate School of Nursing and Physician Assistant Studies.
#3: Professional development:
We believe that nursing is never business as usual and we’ve built our professional development course to back that idea. Our Passport to Preceptorship e-learning module and courses are available to Northwell Nursing Professionals. And they’re popular! In 2017, 528 nurses completed the i-learn preceptor module and 191 nurses attended the in-person class. Our Nursing Leadership Basic courses offer a foundation for excellence within the organization for over 90 new and aspiring nursing leaders and the SOURCE learning lab for clinical staff enhances clinical skills and creates an individualized learning environment. Not to mention, specialty orientation classes attended by over 490 nurses including Cardiac Devices, Core Concepts of Mechanical Ventilation, and Basic and Advanced Neurologic Concepts.
We want all of our team members to start off on the right foot. So we ensure that our nurses have the tools to do so! Nurse educators provided orientation across Northwell Health specialties for over 2,500 nurses and patient support staff in 2017. The knowledge, skills, and behavior in the orientation program provide the foundation to prevent catheter-associated urinary tract infections (CAUTI), Clostridium difficile (C difficile), and other infections; pressure injury; and helped to increase team communication, humanism, and critical thinking.
We’re excited to spend the week celebrating Nurse Educators at Northwell Health! Learn more about our incredible nursing opportunities here.
What’s growing on at Staten Island University Hospital?
Exciting change is on the horizon at Northwell Health’s Staten Island University Hospital (SIUH). Already an award-winning hospital and one of Staten Island’s top employers, SIUH is undertaking several major expansion, renovation and modernization projects in the next few years. When completed, these projects will enable SIUH to provide even more advanced and exceptional care to the dynamic and growing communities of Staten Island. They will also open up exciting, rewarding career opportunities in a wide variety clinical and non-clinical disciplines. Check back often for the latest openings.
Take a look at some of the developments that are in the works:
This project is focused on the creation of an innovative, new hybrid OR. This 1,000 sq. ft. hybrid OR will feature state-of-the-art technology supporting high-level surgery cases, including cardiothoracic surgery, structural heart, vascular and electrophysiology. The room can also be converted to perform any other surgical cases as needed. The project will also involve modernizing staff support areas such as the locker rooms, lounge, and periOperative offices. These enhancements and upgrades within our periOperative spaces will positively impact recruitment for the periOperative fellowship program while enabling SIUH to attract outstanding experienced periOperative RNs.
Brand-new Maternal and Child Health Center
Our new Maternal and Child Health Center will contain state-of-the-art capabilities, including labor and delivery suites, C-section ORs, recovery spaces, and a new postpartum and NICU unit. Within this beautiful setting, patients and their families will enjoy more privacy during their special time. The space is also designed to facilitate closer collaboration for clinical professionals while providing decentralized nursing care with computers/medications in the rooms at the point of care. When completed, the center will include:
10 labor & delivery rooms
Three operating rooms
37 maternity beds
12 nursery bassinets
20 NICU bassinets
Two high risk/hydration bays
Four triage rooms
Five pre-op/recovery rooms
Comprehensive Cancer Center
Expected opening 2021
Designed to consolidate oncology services into a single location, this significant project expands medical oncology, infusion and support services to create a modern, state-of-the-art cancer diagnostic and treatment facility.
Extensive outpatient chemotherapy infusion
Surgical oncology procedures
Radiation seed implementation
Advanced diagnostic technologies
Comprehensive Breast Center
Clinical trials and research
Cancer genetics program
Laboratory services, clinical pathology, cytogenetics, flow cytometry and much more
With all of these innovations and enhancements, RNs remain at the core of the delivery of exceptional patient care at Staten Island University Hospital. Northwell Health provides a wide variety of fellowship programs, internships, externships and ongoing learning opportunities to help nurses continually grow their clinical abilities and expand their career potential.
Meet the NICU nurses of Cohen Children’s Medical Center: A unit that’s unlike any other
It takes a special individual to have the passion to care for our smallest patients as a nurse in a unit that’s unlike any other. Registered Nurses in the neonatal intensive care unit (NICU) at Cohen Children’s Medical Center are made for caring and protecting our patients and their families. It’s this commitment and heart of our nurses have bolstered Cohen’s reputation throughout the years.
“I had always heard Cohen’s had a great NICU and that it was the “ultimate” place to work,” says Gina Forlani, an RN who jumped at the chance to join the NICU team at Cohen. As a Magnet® hospital with a level 4 NICU, Cohen’s nurses are known for delivering the highest standard of care to its many patients.
Our nurses treat their patients with the individual attention they deserve, and this dedication that has earned Cohen a top 50 national ranking for exceptional care in eight pediatric specialties, according to US News & World Report’s 2018-19 Best Children’s Hospitals. Cohen has also recently reached a a major patient safety milestone – the hospital has maintained a zero infection rate for central-line associated blood stream infections (CLABSI) in its 57-bed NICU for more than one year.
And while caring for our smallest patients can be hard, it’s also incredibly rewarding. “I take pride in taking care of our small patients and making the families feel comfortable while their child is in the NICU,” says Gina, “Unfortunately it isn’t ideal for families to be in the NICU in the first place, but building trust and a good rapport with these families helps and provides in balance their life inside and outside of the hospital.”
Brianna Tarulli, another RN in Cohen’s NICU agrees, “Many of our babies are here for weeks and months. It is so rewarding when you can help a mother who is afraid to touch their baby transform into an empowered caregiver. It is amazing to see babies who are so small or sick get better and come back running down the hallway! It is a privilege to be a part of that!”
Support can also be found in Northwell’s Truly Together team. The nurses of the NICU are close-knit and help each other deliver the best care possible. “I love my co-workers,” says Gina, “This group of nurses works very well under tense and stressful situations. We are truly a team that sticks together.” Brianna feels the same way about this hardworking team of nurses, “As a nurse at CCMC, I am part of a fabulous team! I know no matter what I am walking into at the beginning of my shift that I have coworkers that will anticipate my needs before I can even verbalize them.”
This spirit of teamwork is only furthered by great leaders. “Our nurse leaders are compassionate, caring and go above and beyond for patients and families,” says Brianna. Having leaders who empower their nurses helps them develop the skills they need to grow with their team. Gina also flourished under her mentors when she began her career with Northwell, “I was assigned to work with two amazing RN’s when I first started my career in the NICU at Cohen’s. They taught me patience and accuracy and how to best handle the sense of urgency and importance of our career.”
Great leaders are just one of the reasons that a career in Cohen’s NICU is a career that grows with you. “It’s a great place to work in regards to work/life balance, furthering your education, and getting your voice heard,” says Brianna. Nurses within Cohen’s NICU gain gain invaluable experience and leadership skills, along with continued learning opportunities.
And continued learning is a must in the NICU! Our nurses are constantly pushing Northwell’s value of being Truly Innovative. “We’re a Magnet hospital so there are always ways to be involved in improving care and making changes,” says Brianna, “It’s also important to keep an open mind and be willing to learn and discover. This is a rapidly advancing field and what we do today may be different tomorrow. Knowing the science behind your care helps to keep you informed!” By keeping our nurses trained on the latest technologies, such as a stabilization unit in the L&D, Northwell empowers them to redefine health care.
Top 10 reasons to work as a Registered Nurse in ambulatory practices
When it comes to making the switch from a hospital setting to ambulatory or outpatient practices, there’s a lot to consider. From improved work/life balance to close-knit teams, ambulatory practices offer many benefits to Registered Nurses. Hear from Practice RNs from our 650+ ambulatory locations to discover why they love working in physician practices!
1. Bond with patients long-term
Practice RNs working in an ambulatory or outpatient offices have the unique opportunity to bond with their patients long-term. Having regular appointments lets nurses and patients connect and get to know each other outside of a hospital setting.
“I love being a practice nurse because I get to build a rapport with my patients during their obstetric care, they feel like family”
– Mary Rogala, Practice RN
“I enjoy working at Northwell Physician Partners because it gives me an opportunity to develop more long term relationships with our patients.”
– Brandi Celmer, Practice RN
2. Work/Life balance
Working in a physician practice also offers greater work/life balance for our RNs. Shorter business hours and no night shift means as a practice RN you can enjoy your nights at home. No or limited working weekends means more time together with your friends and family.
3. Work in your own backyard
With 650+ locations throughout the Tri-state area, Northwell Health gives you the opportunity to work in your own backyard. Find your perfect work commute when you choose a location from our physician practices across Long Island, Manhattan, Queens, Brooklyn, The Bronx, Staten Island and Westchester.
4. Different paces in work environments
More locations means more choices! Find the right fit for you when you choose from Northwell’s dynamic range of work environments. With 650+ locations, it’s easy to find a site that matches your speed no matter your preferred pace. There’s also never a need to worry about getting stuck in one place. With limitless opportunities, our nurses have the potential to move between practices and locations.
5. Growing ambulatory industry
Within the last two years, Northwell Health has doubled our number of physician practices. As our hospital services continuously expand, we’re acquiring more and more practices to support our services. This means good news for our practice RNs – our ambulatory practices only continue to grow alongside our health system!
6. Flexible shifts
With typical business hours of 8am-6pm, practice RNs can also enjoy the perk of flexible shifts! Having shifts with various hours gives you the chance to choose a schedule that works best with your lifestyle. Enjoy shifts from 9am-5pm, 8am-4pm, and 10am-6pm, so you can plan your day around the needs of your family.
“Working in an office practice has allowed me to continue my nursing care to adapt to my changing needs of my family.” – Alison Kachianos, Practice RN
7. Preventative care opportunities
Preventative care also helps make practice RN careers especially rewarding. Being able to bond with your patients allows our nurses to not only treat patients when they’re in need, but help educate them on how to prevent them from needing future care. The encouragement and knowledge our nurses share with patients helps patients develop healthy routines and habits that make a huge difference in their lives.
“Practice nursing allows me to do a lot of patient teaching” – Karla Motis, Practice RN
“I love the continuity of patient care”
– Joan Strong, Practice RN
8. Close working relationships with your physicians
Another advantage of working as a Registered Nurse in a Physician Practice means creating strong bonds with your physicians. Working at in an ambulatory setting means more collaborative care with the physicians as you work as a team to provide your patients with the best care possible.
“We love working in the ambulatory setting because we are able to form close bonds with our physicians so collaboratively we can take better care of our patients”
– Diane Rago and Nancy Daly, Practice RNs
9. No or limited holidays working
There’s no better place to spend the holidays than with your family and friends. No or limited holidays working means you get to spend invaluable time with your loved ones.
10. Close-knit team environment
With a smaller group of RNs and physicians, the workplace in ambulatory or outpatient settings is a close one that’s Truly Together. Build a strong with your team to create an atmosphere that’s more like family!
“I love getting to work with great nurses every day.” – Mary Rogala, Practice RN
Are you Made for nursing? We’re hiring nurses at our physician practices now.
Igniting change across Women’s Health one nurse at a time
If you asked JoAnn Marzouk the secret to her successful nursing career in Women’s Health at Northwell, the answer is simple: great leadership. JoAnn started at Northwell in 2004 as a per diem Clinical Nurse Project Manager. Four titles and two degrees later, JoAnn has just been promoted to Nurse Manager at Islandia OB/GYN Contemporary Care, and she credits this accomplishment to her leaders who pushed her along the way. This progression led her to her current specialty in Women’s Health where JoAnn is helping to redefine health care with each nurse she mentors.
Transitioning to Women’s Health has JoAnn ready to take on new challenges. JoAnn’s been working in Women’s Health since 2016 when Donata Megaro hired JoAnn as a Nurse Supervisor at Women’s Comprehensive Health Center. This provided her with an opportunity to explore and learn another nursing discipline, which catapulted her career in Women’s health. This experience at WCHC has prepared JoAnn for the next step in her career.
“I am very privileged and excited to take on another new challenge in the OBGYN service line with a recent promotion to nurse manager at Contemporary Women’s Care in Islandia. Nurses have to understand that ambulatory nursing is significantly different than working in a hospital and that the responsibilities for nurses can at times be underestimated.” This is an underestimation that JoAnn is working hard to change. During her managerial time at Northwell, she hopes to be able to give new nurses the necessary skills tailored for physician practices, starting with developing strong telephone triage skills.
Starting her nursing career at Northwell
Starting her career with Northwell back in 2004 was an easy decision for JoAnn. “I could foresee the growth of the system even then,” she says, “I knew that this was a health system to be reckoned with and that they were doing things the right way.” Working per diem also provided her the flexibility to be at home with her kids.
From there, JoAnn went fulltime before she was recognized by her leader Wendy Carnel, VP, Revenue Integrity Ops, to do more project work in the hospital. Next, she was approached by her mentor, Winnie Mack, SVP, Health Systems Ops, to become the Nurse Manager at Southside for Wound Care.
“There was always that leader there to push me to the next step,” JoAnn says, “and they gave me the support and confidence that I needed to succeed.”
Continuing nursing education
Desiring to continue growing as a nurse, JoAnn enrolled in a Southside cohort to get her BSN onsite at Southside through Farmingdale University. She went on to graduate with Leadership Honors, receiving a nursing leadership award and giving the speech at graduation.
Her education didn’t stop there. JoAnn was provided an opportunity to return to school again. In another cohort environment, set up once again by Southside Hospital, JoAnn earned her Master’s Degree in Nursing through Stony Brook University in two years while still working fulltime. JoAnn feels very indebted to Tricia Lewis, Director of Nursing Education & Research at Southside Hospital for providing such an incredible opportunity for her to further her education.
As her career progressed, JoAnn was able to take her experience and education to inspire new nurses in our health system. “I take pride in identifying staff and pushing them to further their education. The reason I’m able to do that now is because someone did it for me. I’ve been able to take on new positions to continue to ignite change for new nurses
And it’s not just new nurses that JoAnn is inspiring – her own daughter has started her career with Northwell and is an assistant coordinator in Research at Zucker Hillside Hospital.
Part of building a great nursing team, means to keep learning herself. This October marks JoAnn’s next return to school. This time she’ll be working towards Doctorate in Nursing Practice, receiving tuition reimbursement from Northwell.
Top 10 reasons to work as a nurse at Staten Island University Hospital
Thinking about working as a nurse at Staten Island University Hospital (SIUH)? Let our nurses convince you why that’s the right move for your career! Here are just 10 of their many reasons to join the nursing team at Staten Island University Hospital.
1. Working in your own backyard
Located in the heart of Staten Island, nurses at SIUH enjoy an easy commute that gives them more time at home and less time on the roads!
2. Giving back to the Staten Island community
One of the most popular responses we heard was the ability to contribute back to the Staten Island community. There is a deep connection between the nurses and their patients due to the unique nature of working in the same community that you live in.
“Working at SIUH has been very rewarding for me and I have literally spent my entire adult life here. I have made lifelong friends, delivered my children here, had multiple family members here as patients over the years. It is a great feeling to live on Staten Island and care for your community.” – Laura Wenzel, Senior Director of Maternal Child Nursing
3. Access to good benefits
Being part of a large health system like Northwell Health means access to benefits that are as unique as you are! Between health coverage, life insurance, generous paid time off, and more, we’ll make sure your life at work and away from work are fulfilling your needs.
4. Promise of delivering quality care
At Staten Island University Hospital, our nurses pride themselves on delivering the best possible care to patients. There’s an importance placed on treating your patients the same way you’d like your family to be treated and to provide care with compassion.
“As a nurse you take home many stories on a daily basis, some good some bad but they all mold you and remind you the reason you started this journey. A story that shines brighter than others, a discharged patient returned to the unit and hand delivered me a bouquet of flowers for the “difference” I made in his life in such a few shorts days.” – Jessica Powers, Assistant Nurse Manager
5. Working as part of a dedicated team
The nursing staff at Staten Island University Hospital is as close-knit as you can get! Being able to rely on your coworkers and confidently work as a team fosters a workplace environment that feels more like family.
“Teamwork is one of the most important aspects of the ED. We could not do it without each other. There is not one particular story that relates to this. There is many. Every day we work as a team and rely on each other. We are Truly Together!” – Steven Metcalfe, Emergency Department Nurse Manager
6. State-of-the-art hospital
With growth spanning more than 150 years, Staten Island University Hospital now boasts 714-beds across two campuses to provide some of the most innovative care on Staten Island! Work at our North campuses which house Staten Island’s most modern emergency department, a state-of-the-art education center, and a medical arts pavilion. Working at our South campus? Get access to its own emergency department and a range of specialty programs.
7. Ongoing opportunities for education and growth
Staten Island University Hospital nurses gain access to Northwell Health’s entire network of valuable resources to help continuously grow their careers. From education opportunities at the Center for Learning & Innovation to the potential to move into numerous management positions, Northwell has a path ready to help you meet your career goals.
“SIUH is a great place to work. Nurses are valued. Quality care is valued. Teamwork is valued. Education is valued. Lifelong friendships will be made when you work here. Working for the community you live in is so rewarding. For me, SIUH is like family.” – Lauren Goldstein, Emergency Department RN
8. Supportive Leadership
Nurse leaders at Staten Island University Hospital value the opinion of every RN. In this teamwork-driven environment, our nurses can have their voices be heard and supported by their leaders to help make a difference in the workplace.
9. Pushing the envelope on care
Our dedication to delivering the best care to patients means the constant drive to embrace new medical technology, including being the only hospital on Staten Island to offer open heart surgery. Nurses at SIUH are part of a team enacting some of the most innovative care methods in the area.
10. Making a difference
When it comes to care, our nurses have the opportunity to help patients and their family beyond the bedside. The trust built between patients and nurses allows nurses to educate their patients on ways to stay healthy, and to ensure their health continues to improve beyond their stay at the hospital. Our care truly makes a difference in someone’s life.
Are you Made for nursing? We’re hiring nurses at Staten Island University Hospital now.
An Appointment With: Kelly Cifu, MSN, RN and VP of System Perioperative Services
When it comes to PeriOperative careers at Northwell Health, there’s an environment for everyone! With 23 hospitals and more than 665 outpatient practices, nurses have the flexibility to choose the right shift and specialty opportunity. Just ask Kelly Cifu, MSN, RN and VP of System PeriOperative Services. As a nurse for more than 20 years, Kelly grew her career with Northwell to her current position where she oversees 18 periOperative sites. We sat down with Kelly to discuss her history as a nurse with Northwell, the innovative technologies changing perioperative services, and the different career opportunities that are available for nurses looking to grow their career in perioperative nursing.
Why did you come to Northwell and what is your role today?
I started my nursing career at Franklin Hospital which is now known as Long Island Jewish at Valley Stream in 1987. I grew up in Franklin Square and knew that I wanted to work someplace close to home. For the first year of my career, I worked on a Medical/Surgical floor where I took care of many postsurgical patients. At the time this was a requirement for all new staff nurses that were hired. In nursing school, I had decided that I would really enjoy working in the operating room.
After my year of Med/Surg experience, I requested a transfer into the OR. I worked as a staff nurse for about six years and then was promoted to the Director of PeriOperative Services. I later moved to CFAM Ambulatory Surgery as Senior Administrative Director and then to Regional Director of Northwell’s PeriOperative Services. Next, I was promoted to the Associate Executive Director at North Shore University Hospital and then to VP of System PeriOperative Services. In my current role, I have oversight of 18 periOperative sites.
How is Northwell’s PeriOperative Services redefining health care with truly innovative technology?
The pace of medical and surgical innovation continues to increase. A wide range of new technologies are changing the way that surgeries are performed – while improving patient safety and outcomes and reducing health care costs in the process. Northwell works to be at the forefront of innovative health care as the deployment of new technologies in surgery creates many opportunities to provide our patients with better outcomes and a faster return to their everyday lives.
What advice would you give someone looking to get into perioperative nursing?
Candidates interested in periOperative nursing must be energetic, have good people skills and a great attitude. PeriOperative nurses love the fast-paced environment and the fact that no two days are the same. In one shift, you have multiple patients facing different surgeries. Nurses also enjoy the environment because it’s a specialty area in which they typically become close with their team members and enjoy the camaraderie.
PeriOperative careers offer a great deal of flexibility. There are many different shifts that are offered to fit anyone’s schedule and there are opportunities in a variety of periOperative settings such as the main hospital, an ambulatory surgery center or even a surgeon’s office. Northwell Health has 18 main surgical sites giving nurses a variety of opportunities to choose from. There are also a multitude of opportunities for growth in this specialty area. Nurses can choose to pursue leadership or educational roles within perioperative services. Career progression/certification is encouraged and supported at every level in periOperative services.
How is Northwell committed to keeping our employees engaged?
Northwell Health System has made employee engagement a top priority. The system continuously strives to improve employee satisfaction and workplace commitment. To accomplish this the leaders at Northwell clearly define and articulate our mission and vision, communicate effectively and often, coach employees for success, and strive to provide the most trusting and respectful work environment for all employees. Along with ongoing dialogue with our employees regarding Northwell’s achievements and opportunities, perioperative services holds an annual retreat specifically for our surgical services leaders and staff.
The periOperative leaders at Northwell are committed to continual improvement, teamwork, achievement, and obtaining the best results possible for our patients.
Northwell recently became the first health system to receive the Network of Excellence in Robotic Surgery designation from Surgical Review Corporation. Can you tell us more about Northwell’s robotic surgery technology?
Since it first started to gain traction about 15 years ago, robotic surgery has become increasingly common for many different types of surgical procedures, and is rapidly expanding in cardiac, GYN, ENT, thoracic, and neurosurgery, to name a few specialties. At Northwell, there’s a continuous movement to be truly innovative, adopting the latest technology to ensure the best care for our patients. Robotic surgery has results in greater precision while also providing enhanced visualization via video images. Providing our highly skilled surgeons with robotic surgery technology results in improved outcomes with faster recovery times.
Northwell’s surgical services has grown tremendously over the past few years. How are we continuing to grow in the future?
Northwell’s periOperative services is growing fast and we continue to enhance our extensive capabilities. We strive to continue to build top-notch interdisciplinary surgical teams and professionals. Northwell continues to add operating rooms with hybrid technology and constantly invests in state-of-the art technology. We have added kidney and liver transplant to those services provided and opened a world-class heart transplant center in 2018.
A passionate commitment to her patients and team has followed registered nurse and Reservist Kelly Mahaffy throughout her career at Northwell Health that spans 30 years. It’s this passion for service that helped Kelly flourish in the OR, whether it be in a Northwell hospital or during her active duty.
Kelly’s career started in Manhasset Hospital as an OR nurse in 1988, following a successful clinical there in nursing school. Here she worked for 17 years on the evening shift, enjoying the diversity the evening shift brought and focusing primarily in neurology. Her desire for travel led her to California in 2005, where she later joined the Army Reserves.
When it came time to come home, Kelly returned to Northwell, accepting a position at Glen Cove Hospital in 2009. “At Glen Cove, we’re very proud of our hospital,” says Kelly, who is still an OR nurse there today, “We know when new surgeons come in, we have one chance to get it right and we do.” We’re proud to be able to have helped Kelly grow in her career with us while she continues to serve in the reserves.
From 2017 to 2018, Kelly worked with other reservists at Womack Army Medical Center in North Carolina. Here she was part of the active duty service, taking care of active duty soldiers. During her shifts, Kelly saw firsthand the sacrifices of those in the military and their families. Working with these soldiers continually inspired Kelly. “It reminds you to be grateful for the freedoms we enjoy daily,” she shares.
While at Womack Army Medical Center, Kelly noticed the inherent loyalty and teamwork of the soldiers with pride. “You have to look out for your soldiers,” says Kelly, “you have to look out for the people you serve with.” And she’s proud to see this value reflected in Northwell’s Truly Together employees as well, “The team really pulled together and took care of my job when I went away for a whole year. I knew when I came back, they’ll have kept things running smoothly.”
Veterans like Kelly and the soldiers they serviced have sacrificed so much to serve our country. At Northwell, we’re proud that Kelly chooses to continue this spirit of service with us as a nurse. “I’m proud to serve at Northwell,” says Kelly, “I am proud to have served in North Carolina, and I am proud to still be in the Army Reserves.”
And we’re proud to have been named a Military Friendly® Employer for three years in a row, supporting veterans like Kelly and providing veteran services throughout their time with us, such as pay differentials and flexible scheduling for reservists. We’re committed to our veterans, their career transition, and their growth.
Bringing families together through the power of compassion
Sometimes, the most heartbreaking situations grant the greatest opportunity for us to provide genuine compassionate care. This was the case recently at North Shore University Hospital where care providers across several units and two hospitals worked together to help a father and daughter reunite as a family for one last time.
A fifteen-year-old girl came into the Emergency Department at North Shore with asthma exacerbation. Due to the circumstances that surrounded her condition, she needed to be transferred to Cohen Children’s Medical Center. However, while she was still in the ED, her care providers learned that her father was a patient at that same hospital with a terminal condition.
Not knowing how much time he had left, the patient wanted to be able to visit her father before her transfer. It took teamwork from staff at both hospitals to act quickly in order to make one girl’s wish a reality.
At Northwell Health, being Truly Compassionate is more than just a figure of speech or a slogan on a wall. It is an everyday commitment. The ED Attending, RN staff and leaders at North Shore and an RN from Cohen Children’s work together to escort the girl – with telemetry monitoring and oxygen in place – to her father’s room. There the staff remained with them to maintain her care so the patient could visit her father for two hours.
Nurses proved Northwell’s values with their dedicated care, going above and beyond by remaining well past the end of their shifts to ensure a daughter shared precious time with her father. The hospital teams worked as one to bring their patients comfort and assurance during life’s most difficult times.
It was an emotional scene, and one that reminded care providers why they went into their fields in the first place. “This is an event that will stick with many of us for a long time to come,” said Marissa E. Tang, BSN, RN at North Shore University Hospital, “I personally know I will be remembering and speaking of this event myself.”
Following her time with her father, the patient was transferred to Cohen Children’s to receive the care she needed. The patient and her family showed immense gratitude that thanks to the teamwork and compassion from both staffs, a girl was able to spend time with her father who passed away the next day.
Her nurses consider it a privilege to have been able to contribute to their important final visit. Jessica Jardin, RN, BSN, CEN, and Assistant Nurse Manager at the Department of Emergency Medicine, North Shore University Hospital will never forget that day, “I know this situation resonated with my colleagues and myself, and in such a case there is no way we would have denied these two the opportunity to have such precious little time together. The collaborative team effort worked because we all wanted to see the best possible outcome of a painful situation for our patient and her family.”
CNO Corner: Kerri Scanlon’s Top 10 Tips to Become a Nursing Leader
Kerri Anne Scanlon, RN, is deputy chief nurse executive of Northwell Health & chief nursing officer of North Shore University Hospital. She represents her profession with grace and expertise, constantly elevating her team with her work ethic and skill.
Ms. Scanlon has received several prestigious awards, including the 2009 Nursing Spectrum/Johnson & Johnson regional and national Nursing Excellence award for advancing and leading the profession. Long Island Business News also named her to its 40 Under 40 list in 2009, and she was a participant in the Robert Wood Johnson Transforming Care at the Bedside Project and the original American Nurses Association Time Motion Study. Ms. Scanlon has served as nurse executive for more than a decade, across two of Northwell Health’s largest tertiary and quaternary care facilities.
As chief nursing officer and associate executive director for patient care services, Ms. Scanlon is responsible for creating and facilitating North Shore University Hospital’s strategic plan for nursing and clinical services. She has led the transformation of patient care through the promotion of staff engagement and empowerment and has been instrumental in creating a patient-centered care environment by leveraging technology and environmental redesign to bring nurses closer to the bedside. Her inspirational leadership has led to North Shore University Hospital’s recent achievement of Magnet® designation.
Ms. Scanlon serves as a leader on the Northwell Health Nurse Executive Council, where best practices are established and implemented across Northwell. She recently shared with us her top ten tips for becoming a leader in nursing.
1. Education is the foundation of nursing
I am passionate about education and that’s why I’ve made nursing professional development a priority in my work – I believe that without a strong professional development department within an organization, you can’t have a strong nursing department. Hence, my esteem for our corporate university, the Center for Learning and Innovation and the Northwell Health Institute of Nursing, which offers professional development, leadership development, nursing learning labs, nursing research and academic partnerships to constantly advance our nursing staff. If you want to be successful as a leader in nursing, you must have, and advocate for, cutting-edge nursing education.
2. It starts with passion
You must love this profession if you want to lead it. This is hard work, and in order to remain inspired and to inspire others, you need to love what you do and stay true to your heart.
What is your passion? What’s in your heart? Where do you want to be? Where do you see yourself five years from now? It’s important to ask yourself these tough questions so you continue to pursue your passion.
3. …But sometimes you have to be willing to take a risk
The greatest career opportunities may be the ones you weren’t planning on or expecting. Some career moves are a zig-zag, mine has had a few, and that’s okay! Pursue a degree that’s going to support what you want to do. Shadow leaders in your area of interest and utilize their mentorship. These experiences will help you when you are ready to change your career path or may connect you with individuals who recognize a potential path for you that you didn’t anticipate.
4. How do you create the right culture as a leader? It’s all about the team.
Having worked in high-functioning teams and then in those who didn’t perform as well, you realize you’re only as a good as the team you’re working with. I’ve been fortunate that I’ve been a part of a lot of great teams, but as a leader, it is your responsibility to create that team – not by yourself and not by hiring people that are exactly like you. Build the team with the people who have strengths you don’t have – diversify – and you will all be better for it.
Some of the best early leadership experience I had was in sports acting as a team captain. In order to make a real impact, you have to have a strong team that’s inspired to follow you in your mission – and you’re only as strong as the people that are on the bench. Becoming a leader in nursing is no different. It’s not about a few golden stars who score the basket – it’s about building a team that’s strong and committed to your vision from the starting line-up to the bench.
5. From day one, build a succession plan
If you don’t have a succession plan for your role from the beginning, you’re not doing your job as a leader. It is your responsibility to develop the next generation, by identifying and cultivating leadership skills in others. One of my greatest strengths as a leader has been my ability to recognize that potential in someone, and place them in a role where they can maximize the impact of their unique skills and abilities with the proper support and guidance. You can’t mentor everyone yourself, but it is your job to match them with the right person who can develop them as a leader.
6. Embrace the challenge
Never take a job where everything is stellar, it’s better to join an area that needs work. Find a job that inspires you to create change and improve the environment. Your passion for change will guide your leadership. Once you’re there, listen to the team and develop a strategy to achieve your goals together. Trust me, 9 out of 10 times, you are going to be successful and far surpass our expectations.
7. Courage and adaptability – you must be willing to make mistakes.
The biggest failure in leadership is not making a decision for fear of making the wrong one. Listen, listen, listen – if you truly listen, taking into consideration the perspective and insight of others, then you can make a decision, stick with it, and not look back. Mistakes will happen, and when they do, take ownership, accountability, and be transparent. Open your mind and yourself to others and what they are saying and you’ll be a better leader for it.
To thrive as a leader, you must be agile. Never accept the status quo, even if it makes you uncomfortable – you must be committed to continuous improvement and innovation, in order to showcase the valuable contributions of nursing. By keeping true to your vision and your goals, working on establishing your team, learning from failures and building on your success, you can become a leader that can create real change.
8. Integrity, integrity, integrity!
Your integrity as a leader is everything. Despite what decision may come your way as leader, you must always keep this in mind. Others will look to you to remain consistent and fair, and you will never go wrong keeping these values at the heart of your decisions.
9. You can’t just ask for respect, you have to demonstrate you deserve it
Throughout my career, I’ve made it a point to assert myself and become an integral voice for nursing at Northwell by advocating to drive our profession forward. As a nurse leader, the perspective and insight that you bring to strategic planning activities is invaluable – don’t be afraid to share your expertise. The key to earning respect is to show respect to others in all your interactions: actively listen to your team, involve them in your decisions, and integrate their feedback.
10. Our nurses innovate at the bedside every day across our health system. As a leader, you have to cultivate those examples and capitalize on them
Nurses at the bedside with patients have the opportunity to see needs that we do not. We’re doing innovative work at the bedside every day and that learning is valuable and needs to be shared. We need to be the innovators of the organization – constantly looking to see where we can add value for the future. We don’t want to get stuck doing the same thing over and over expecting success. Innovation developed at the bedside has become ingrained within the culture of Northwell’s Institute of Nursing. There’s no better place to be if you want to implement large-scale change and innovation. Our nursing leadership makes us a cutting-edge organization that outpaces our competitors.
I believe that nursing is the foundation of healthcare. As a nurse leader, it is most important to never lose sight of why you went into this profession – to care for others and benefit the greater good. We can look to other industries for best practices in improving efficiency and processes, but ultimately we must retain our focus on our profession’s values and traditions – and the best leaders remember to always balance the art and science of nursing.
The 2018 Nursing Leadership Retreat has Northwell Health “Reaching for the Stars!”
Under the leadership of health system Senior Vice President (SVP) and Chief Nurse Executive Maureen White, RN MBA, FNAP, FAAN, over 235 chief nursing officers, directors of patient care services and nursing education, advanced practice nurse leaders and high performing frontline staff convened to take a deep dive into the CMS Star ratings program and nursings key role in the organizations success. Every health system hospital and skilled nursing facility was in attendance along with home care, hospice, health solutions and ambulatory services. Over the course of the two day event this dynamic group engaged with system leaders to develop the plan that will continue to drive Northwell Health as a leader in healthcare. In the process, attendees were ‘Dancing for the Stars’ which was an unexpected highlight that everyone is still talking about!
The event opened up with a motivating and inspiring presentation by President and CEO Michael Dowling. Mr Dowling presented an encouraging look at the healthcare landscape, Northwells vision and strategy and assured everyone that our passion and desire to do what’s right will be an important beacon as we continue this exciting journey. He shared his own personal journey which, captivated the audience, and left everyone feeling energized and ready to soar!
The first day concluded with a reflective and thought provoking session by Executive Vice President and Chief Operating Officer Mark Solazzo. Recently recognized again as one of the top 25 COO’s in the country by Modern Healthcare magazine, Mr Solazzo drove home key points for our success including continuing to collaborate on ensuring that Northwell remains a best place to work and a place where all employees are engaged and supported.
Other highlights included a session led by SVP and Chief Community Health Investment Officer Dr Ram Raju MD, and Sabina Zak, RPA-c, Vice President for Community Health which explored the Northwell 5 Star Culture of Health Promotion. This focused on getting to know our patients and communities so that we can provide the care they need and want in ways that align with their priorities and realities. It emphasized a new way of looking at patient centeredness and taking into greater consideration, the social determinants of health and the role it plays in the health and wellness.
Employee engagement was a cornerstone of the retreat as strategies and action plans were developed to advance employee engagement. Although engagement is exceedingly high, attendees were raising the bar and reaching for the stars on that as well! David Gill, PhD, Asst Vice President for Employee Experience and Michael Kern, Senior Director for Employee Experience, exemplified engagement as they had the nurse leaders fired up during a lively, interactive session.
A careful analysis of the CMS stars program was led by SVP and Chief Medical Officer Dr David Battinelli MD, SVP and Chief Quality Officer Dr. Mark Jarret, MD and SVP for Population Management Kristopher Smith, MD. This was a powerful segment that dissected the components of the Stars program and allowed attendees to gain a much better understanding of the program and its many considerations. Nurse leaders developed action plans during this working session and were left with a feeling of greater clarity in understanding how the work they are currently doing will translate into the healthy outcomes they desire for patients.
Teams that have been working on the Patient Care Services (PCS) strategic plan reported out on their progress. Maureen White stated, “I was so impressed with the PCS Strategic Plan presentations which closed out the retreat. Each strategic plan group exceeded expectations in developing the plans of their workgroups.”
Maureen Whites closing speech, a tribute to 77 very special nurses known as The Angels of Bataan, resonated deeply with attendees and they are still moved and inspired by their example. According to attendees, the 2018 Nursing Leadership Retreat was informative and insightful and a huge success. Everyone is already gearing up for next year!
Give new life to your nursing career: 10 reasons to join our Labor and Delivery and Postpartum units at LIJMC
We spoke with nurse leaders at Katz Women’s Hospital at Long Island Jewish Medical Center (LIJMC) to find out what makes our Labor and Delivery and Postpartum units such special places for nurses to grow their careers. Here are the top 10 reasons!
1. Magnet® Recognition
LIJMC is proud to have the exceptional practices, facilities, resources, staff and leadership to be honored with Magnet recognition — the highest recognition for nursing excellence — and our commitment to excellence runs through everything we do.
2. Amazing Facilities
The new tower at Katz Women’s Hospital is supporting one of the busiest labor and delivery centers in the area and features 60 single-patient postpartum rooms with 30 rooms per unit.
“It’s not just that the facility has the latest technology, it’s the entire structure of unit. Every detail, from the decor to the single-patient rooms, is designed to elevate the experience for patients and caregivers.”
-Jennifer Santoro Shickler, MSN, RN, NE-BC
3. The Beautiful Moments of Bonding
Speaking of our postpartum rooms, we facilitate bonding by providing single patient rooms for mother and child, allowing the new, growing families to enjoy as many precious moments as possible.
4. Opportunities for Career Advancement
As part of Northwell Health, New York’s largest health network and private employer, we set RNs up with a wealth of opportunities to advance their careers. Whether they want to advance to a management position or make a lateral move, the opportunities and resources are at your disposal.
“Nurses here have so many opportunities. They can progress to a director or do a lateral move to another unit, really there’s unlimited potential inside Northwell Health.”
-Angela Gomm, RN MSN CNRN, Nurse Manager
5. Professional Resources
With some of the best training programs in the nation, Northwell Health is committed to empowering nurses to develop professionally. We bring classes and testing onsite for the convenience of our staff.
“Northwell has excellent management courses at the CLR. There are classes that go over discipline, decision control, budgeting, and so much more. Really there’s everything you need to make the transition into whatever career path you see yourself moving toward.”
6. Making Baby-Friendly a Priority
We’re working toward the prestigious Baby-Friendly designation — that means we’re constantly looking at new standards and new practice guidelines that enable optimal infant feeding and mother/baby bonding.
7. Supportive Leadership:
One of the most important parts of a job is knowing that your leaders have your back and are ready to help you with anything you need.
“It starts with leadership that fosters an open and transparent environment, one which leaves you room to implement changes to benefit the patients. Once you start working among colleagues who are empowered in this way, you quickly begin to see how easy it is to grow and learn the skills necessary to advance your career. There’s really no hospital system like it.”
– Deborah Zaleskie, MS, RN, NE-BC, Director, Patient Care Services
8. We Can Rely on Each Other
We deliver 9,000 babies a year. With that kind of volume, it’s so important to be in a culture of open communication, where everyone is willing to step in and help you provide the best possible patient experience. Providing a safe environment where nurses feel comfortable asking for help, means we’re fostering teamwork.
“It is so busy that there’s a great culture of teamwork and communication. Our RNs work well with physicians and safety officers, and they’re not afraid to say when they need help!”
– Angela Gomm
9. Flexible Hours
Nurses work a difficult job that requires 24/7 responsibility. That’s why it’s so great that at Katz Women’s Hospital, scheduling is done with nurses as a top priority—with flexible hours offered for the afternoon and evening shifts.
10. The First to Try Something New
Nothing beats working alongside individuals who are passionate and innovative.
“There’s just something about the culture here. We’re always the first ones to raise our hands to try something new.”
We’re investing in our future: Renovations to the ED of Long Island Jewish Valley Stream are underway!
At Northwell Health, we understand that in order to live up to our core value of being Truly Innovative, we need to be constantly investing in our people and our facilities. That’s why we’re excited to announce that we’re renovating one of the busiest emergency departments on Long Island: The ED ofLong Island Jewish Valley Stream.
“The LIJ Valley Stream Emergency Department is going through a long awaited ED renovation. The ED is being designed, not only to accommodate the current volume of patients, but to do so in the most efficient manner possible.” — John D’Angelo, Executive Director & Senior Vice President, Emergency Medicine Service Line
This renovation is more than just your average face-lift. The new ED expands the care that we’re Made for- going from serving 42,000 annual patients to 55,000.
These updates include 27 beds, two isolation rooms, a decontamination room that limits patient and staff exposure to environmental or other dangerous contaminants and a dedicated computed tomography scanner, part of a state-of-the-art imaging area.
The renovation is an investment in not only patient experience, but in the way doctors and nurses perform medicine. The new ED will use a “split-flow” model. Staff will triage and assess patients based on the severity of their conditions and assign them to the appropriate treatment level. Split-flow is the future of emergency care as it eliminates redundancy and waste wherever possible and has already proven effective in other Northwell Emergency Departments including our new facility at Southside Hospital.
“The vision of our leadership is palpable. The new Emergency Department at LIJ Valley Stream showcases Northwell Health’s commitment to our patients, communities and staff.” – Paula Fessler, Vice President of Emergency Medicine Service Line
We’re excited to show off our new look and enhanced experience! Imagine what you could accomplish at these new facilities as a member of our team.
Honoring parent choices with our new couplet care model
There’s nothing more exciting than the hope and promise of new life. The mother-baby unit at Northern Westchester Hospital (NWH) is a wonderful place for parents and their newborns – and it’s also a welcoming and supportive place for nurses.
Our nurses are bringing a new perspective to the mother-baby experience. It all begins with a patient-first philosophy, including a new couplet care model, and a passion for delivering a positive patient experience.
To deliver this standard of care at Northern Westchester Hospital, nurses are encouraged to enhance their skills and develop their careers by:
Becoming Certified Breastfeeding Counselors
Obtaining Electric Fetal Monitoring (EFM) certification
Pursuing advancement through Clinical Ladder programs
Certification exams are paid for by the hospital to foster career growth. And even more, the hospital provides its nurses with paid time off to attend professional conferences. The hospital partners with Cohen Children’s Medical Center to provide NICU nurses with the best training possible. Other opportunities for advancement include tuition reimbursement, college discounts, fellowships and more. Learn more about careers at NWH.
There is strong collaboration among nurses, obstetricians and pediatricians as well as tremendous respect and involvement from nursing leadership.
“It’s always a team effort. If one area is very busy, another area will go and help them out. We all work together and that’s what I really like about the mother-baby unit.”
–Elizabeth Sanseverino, RN, BSN
And this commitment to patient-first care is a collaborative one. A new couplet care model was designed with input from two moms who worked with NWH’s advisory committee to add their own experiences as former patients. One example of the new couplet care model is focused around helping to ease the nerves new parents may have when leaving the hospital by introducing a unique discharge class to prepare them for this exciting new time of life.
The result is a model within the mother-baby unit that combines the needs of the patient with the expertise of our team.
Are you Made for a nursing career at Northern Westchester Hospital? Join us.
We lead with compassion. When someone is battling a disease like addiction, our first step, our first move, is one of empathy. That’s why we were excited to meet Darryl Strawberry.
Darryl Strawberry has overcome incredible adversities. As a professional baseball player, he’s an eight-time All Star, a four-time World Series Champion, and a two-time Silver Slugger. But during his recent visit to Zucker Hillside Hospital, he made it clear that his greatest challenge came from a foe off the diamond: Addiction.
Strawberry spoke in emotional detail about his personal journey from addiction to recovery. Referencing his new book, “Don’t Give Up on Me,” Strawberry advised his audience that no matter the addiction, there is hope and possibility for anyone in search for a better life.
“We have to step up as a society,” he said, “and I want to thank everyone at this hospital who works to make life better for those who need it. Recovery is possible, but we all have to help. The people who work here in this hospital – just know that this is not a job, it’s a calling. It’s about letting every person who walks through your door know that their lives matter.”
The Department of Psychiatric Rehabilitation at ZHH hosted the event that provided inspiration and empowerment to staff, peers, and clients.
“With the current opioid crisis facing our nation, presentations such as Darryl’s heighten awareness to the growing problem and the effect on our communities,” Chief Nursing Officer Marybeth McManus said. “We are grateful to those in recovery who speak up with such a positive message, and to the health care providers so committed to caring for those on the journey to recovery.”
Looking to take up arms in the battle against addiction? Zucker Hillside Hospital has open RN night positions for inpatient adult units and geropsychiatric units, and a .5 ECT day position. Previous medical experience preferred for the geropsych units and ECT.
10 Reasons to Work the Night Shift at Southside Hospital
At Northwell Health, our nurses are fast moving, hard working and most importantly, they’re family. Nowhere is this truer than among the amazing team of dedicated nurses who work the night shift at Southside Hospital. Need a reason to consider working the night shift with this team? Our RNs gave us 10!
1. Days at the Beach
Located on the south shore of Long Island, a career at Southside Hospital offers you the chance to live and work in an idyllic setting. As a night shift nurse, imagine working fewer than 15 minutes away from Robert Moses beach and having some time during the day to enjoy it!
2. Spend More Time With Family
Southside Hospital offers flexible working hours and the opportunity to spend more time with your family during the day.
“Being a night nurse allows me to have more time with my kids. I am able to attend more school events and after-school activities. I never really missed a beat.”
– Debra Civitano, Labor & Delivery RN
3. Get to Know Patients Better
When there are fewer interactions with families and management, there is even more time to spend with patients one-on-one.
“There’s a great rapport among patients and the night staff at Southside Hospital. You really get the chance to spend more time with them and get to know them better. It’s a really great place to work for truly compassionate people.”
– Angela Scimone, ESSU RN
4. Being a Night Owl Literally Pays Off!
It’s pretty straightforward, those working on the night shift earn more for working late hours. This is an important benefit that’s hard to overlook!
“It’s a no-brainer, on the night shift we get paid more.”
-Kelly Loos, Float Pool/ Med Surg, RN
5. Specialize Your Career
Southside Hospital Centers of Excellence include Cardiology, Orthopedics, Neuroscience, and Women’s Health. If you’re looking to specialize your nursing career, these centers will offer you a wealth of resources to draw from as well as some of the greatest minds and best colleagues.
6. Next-Level Camaraderie
Unless you’ve experienced it, it’s hard to understand the sense of togetherness and friendship that comes with working the night shift at Southside Hospital. Let’s just say, it’s an experience unlike any other.
“The greatest reason why I enjoy working the night shift in the CTICU at Southside Hospital is that I have the most amazing coworkers. Overall, I believe that our unit does have a great professional relationship among the nurses and the staff. At night, our nurses work so well together. There is a great sense of teamwork and collaboration throughout the entire staff.”
-Amanda Gabayan, RN, CCRN
“Being on nights creates a feeling of family among your coworkers, you are in it together!”
– Sherry Marcus, Labor & Delivery, RN
7. More Freedom
With more access to physician assistants and more freedom to learn, a career on the night shift is a fantastic opportunity for nurses who are looking for personal growth.
“I love working the night shift, I feel like we are a family. I feel working nights gives a great opportunity to learn from each other — the physician assistants are readily available to listen to my concerns as well as enhance my knowledge. Working nights also allows for autonomy and personal growth as a Registered Nurse.”
– Sashuana Smith, Critical Care, RN
8. Continue Your Education
For nurses who are still attending graduate school, the night shift offers a unique opportunity to continue your education while still working.
9. Refine Your Expertise
With more time to be with patients and build an understanding of their needs, working the night shift offers a fantastic opportunity for new graduate nurses looking to take the time to really dive in and develop their expertise.
“Night shift is the way to go for any new graduate nurse. It comes with the opportunity to look in depth into a patient’s case and builds confidence with enhanced decision-making power. Night shift enables you the time to connect with patients as well as co-workers and develops long-lasting relationships and strong support.”
– Laura Cecchetto, Critical Care, RN
10. Opportunities to Grow Your Career
Southside Hospital is part of the Northwell Health network, which means nurses who work here gain access to valuable resources to progress their careers. Nurses who work the night shift at Southside Hospital gain access to professional growth and development at Northwell’s Center for Learning and Innovation as well as on-site at Southside from senior leadership and peers. Whatever direction you decide to take your career, Northwell will have a path ready to suit your needs.
Experience Southside Hospital for yourself on March 29 at our Interview Day. We have night shift opportunities in Critical Care, Emergency Department, Med/Surg, Telemetry, and Labor and Delivery. We’re also interviewing new grads!
Can’t make the event? No worries! Click here to view Southside’s nursing openings!
In our complex and demanding environment of healthcare, it is incredibly important that we care for ourselves – so that we can in turn care for others. Healthcare professionals can be exceptional at providing empathetic quality care, however, we are also human – we grieve, mourn, hurt and feel very deeply – especially during the many challenging situations often faced when caring for complex patients and families.
At Northwell Health, we foster an environment that promotes wellness, self-care, self-reflection and emotional support for our dedicated caregivers.
Truly Compassionate: One of our unique programs, Team Lavender, provides staff an opportunity for timely emotional, spiritual and physical support, discuss feelings, explore coping mechanisms and extend additional resources for mental well-being if needed.
Truly Together: Team Lavender is comprised of interdisciplinary members, with disciplines and skill sets that complement one another when providing a holistic approach to emotional support for our dedicated staff. Members of Team Lavender may include social workers, physicians, nurses, chaplains, patient and family relations members, holistic and integrative therapy practitioners and employee assistance program team members.
Ultimately, we are dedicated to making sure our 66,000 Northwell caregivers feel supported and valued so that they can be better equipped to provide our patients, families, and customers with the exceptional experience they deserve. This is how we make every moment matter.
Inside Northwell: How to Stand Out While Applying for Jobs in 2018
At our first Inside Northwell Facebook Live session, we sat down with members of our Talent Acquisition team who gave the best tips for candidates looking to join our team in 2018. Check it out!
1. How can candidates stand out while applying for jobs in 2018?
My best piece of advice would be to only apply to positions that you meet the minimum qualifications for. With the volume of applications we receive we can’t contact everyone and we are contacting only those who most closely match the department’s specific needs. If you don’t hear from us, you will remain in our database and we can contact you for other positions you are suitable for. Just because you were not the right match for one, does not mean you wouldn’t be the right match for another so don’t lose faith – the needs vary from department to department.
2. How can they make their resume stand out throughout the bunch/mix?
Your resume is a living breathing document so you can make changes as you learn or develop new skills sets throughout your career, even if you are not currently looking for a new job. Make sure you mention the special project that you have taken and the impact to the organization because it’ll show you ambition to make a direct impact. If you are looking for a new job, always remember, the job description is your friend – use the information provided to help you craft your resume and use the keywords they have listed within the job description in your resume too. If your previous experiences don’t exactly match the job you are looking for, don’t forget to add the transferable skill sets you’ve learned. (ie: “Customer Service” is really “Communication Skills”)
-Arthur Beechman, Clinical and Non-Clinical Recruiter, Talent Acquisition
Remember to add keywords. We have advanced technology that we are using to source through a variety of candidates. If you have the keywords within your resume our searches will be able to match with yours and pull up your information before someone else’s. Also, remember to send the final version of your resume. You wouldn’t believe the amount of resumes we receive with a coworkers/family members/metors edits on them. Always double check!
If you’re updating your resume, as you should be all the time, make sure that any past experience is referred to in past tense. If it looks like current tense language for a position you held 3 years ago, we notice that and it shows less attention to detail. Also remember to quantify information. If you work for an organization that we aren’t familiar of, it’s very helpful to a recruiter to have some sense of how large that organization is, adding the number of direct reports (if any) you have, if you’ve saved the organization any money and how you achieved that – this will help us quickly understand who you are and what you do for what type of organization.
-Esther David, Director, Talent Acquisition
3. What makes a candidate “made for Northwell Health”?
4. What are the most appropriate ways for them to follow up with recruiters?
5. What is your last piece of advice for our candidates?
Are you looking for a different setting for your nursing career this year? VNA of Hudson Valley, now part of Northwell Health At Home, is hiring Home Care RNs in Westchester! We spoke with our employees to get their top five reasons for taking on this unique role.
Be in a position of trust.
As a Home Care Nurse, you’ll be treated like the dedicated and responsible clinical professional you are. It’s up to you to make your schedule and complete your documentation, and there’s no need to report in at a hospital in person.
“You work very autonomously. You are managing your patients and you talk to the supervisor if an issue arises, but basically, you are in the patient’s home managing their needs.”
–Eileen Mcnamee, RN, BSN, MS, Palliative Care Nurse
Find work/life balance.
Because you set your own work schedule, you’ll be able to arrange your day to meet the needs of your patients, as well as yourself and your family.
“Work is very flexible. I am able to manage my own time so I can get my kids ready for school in the morning and off to the bus. My manager helps out with triaging my patients to make my day manageable. I get home with plenty of time to prepare supper or bring my kids to after-school activities.”
— Marijane Tuano, Home Care RN
“In my current role as a Home Care RN, life is much more manageable! I am available for my patients while still being available to my family if needed. It has taken a tremendous amount of stress off the daily tasks of life. The schedule is more flexible, time management is easier, and being able to document at home is a huge help.”
— Jennifer Getler, Home Care RN, BSN
Enjoy great benefits.
Northwell Health provides Home Care RNs with an exceptional benefits package that includes generous paid time off (starting at 27 days per year), tuition reimbursement and much more.
“We can take advantage of great resources for helping nurses refresh skills and gain new skills throughinservices and review.”
More one-on-one time with your patients.
Working more closely with your patients is one of the biggest differences you’ll enjoy as a Home Care RN. And with innovative technology such as telehealth, you’ll have access to a whole team of clinical experts.
“It’s very rewarding because it’s an individual patient experience and you know that you made a difference for the patient. The patients tell you this themselves.”
— Eileen Mcnamee
“In choosing to become a nurse, you do it because you want to help people live their best life, and in the home care setting you really have the opportunity to do that.”
— Jennifer Getler
“I can see patients at their home and have the opportunity to see their lifestyle — something that a hospital nurse cannot observe. I can see the family dynamics, support system and their true needs.”
— Marijane Tuano
Be part of a close-knit family.
As a Home Care RN at VNA of Hudson Valley in Westchester, you’ll join an inviting and engaging organization where you’ll be recognized and valued for the unique abilities you bring. And as you work within the home setting, this family connection extends to your patients and their families.
“We aren’t just a nurse in a particular territory; we’re very much known individually by our name. That’s how the organization runs. We’re all different people in a family.”
Photo: Our Advanced Practice Leadership Council being truly together at a holiday celebration last year
Our NP Leaders – Leading the way for Advanced Practice Nursing
Our Nurse Practitioner leaders are continuously pushing the boundaries to find unique ways to keep our Advanced Practice Nurses engaged. And with over 900 advanced practice nurses in over 17 specializations, they need to. As we rolled out our internal employee promise earlier this year, our leaders came together at the 4th annual Director’s Development Day where they focused on their accomplishments over the year, reflecting on the good and the not so good, as well as goal setting for the System Advanced Practice Leadership Council and workforce for 2018, making sure it’s aligned with our new promise.
Throughout the day they went through different exercises to connect our refreshed values to the work they do every day. As they reflected on how our employees are Truly Compassionate, Truly Ambitious, Truly Innovative, Truly Together and Truly Ourselves, they came up with different ways to recognize our employees who go the extra mile for their colleagues, patients and patient families.
“It is a system wide mission to get over 90% engagement scores by 2020 and we want to be leading the way. This day is just one example of how we are bringing our leaders together to think about how we can keep our employees engaged and happy by connecting them to our employee promise which embodies who we are as an organization and what we want to achieve.” Carol Patrick, Corporate Director of Advanced Practice Nurses
Our leaders focused on strengthening the communication and dissemination strategies within our organization and the groups dialogued about ways to recruit and retain our advanced practice workforce, becoming the employer of choice for Advanced Clinical Providers. Autonomy, team collaboration, value, and recognition were key areas that echoed the sentiments of the advanced practice members in creating action items for successful, and sustainable implementation. Embedding our culture of care and diversity into optimizing accessible, efficient, safe patient centered experiences were unanimously threaded throughout all groups in exploring how we as Advanced Practice Nurses at Northwell Health are truly Made for this.
Made for going places – Paula Tortorici-Scheff’s story
Paula Tortorici-Scheff has always enjoyed traveling, visiting new places and meeting new people. And that’s not just in her personal life, it’s with her career as well. Over the years, she has experienced impressive career growth, and all of it at Northwell Health.
Paula started as a Nursing Assistant, and went on to attain her BSN with honors. She earned her New York RN license and was hired as a staff nurse – all within a matter of months. As a driven nursing professional, she became ANCC Medical-Surgical Nursing Board Certified while obtaining Clinical Ladder III status and advanced to Assistant Nurse Manager.
And she was just getting warmed up.
She’s currently an Administrator, Hospital Operations, where she serves as one of the on-site administrators on the evening and weekend shifts. She also provides operational oversight throughout the hospital.
“I am blessed to have been given the opportunity of a full scholarship as a student of the first inaugural class at Hofstra Northwell Graduate School of Nursing to obtain my Master’s degree. It is not only an amazing experience, but one that is part of an elite and prestigious program and institution. Thank you, Northwell!”
-Paula Tortorici-Scheff, BSN, RN-BC
For those seeking greater opportunities in their own careers, Paula’s advice is simple – “Go for it!” She recommends taking advantage of the education available to Northwell Health nurses at the Hofstra Northwell Graduate School of Nursing. “It’s something that you will be very proud to be part of,” says Paula. “It’s a gift having access to the absolute best faculty, physicians, and clinical experiences — it shines above the other programs. But you have to be driven and determined. You have to want it and keep your focus.”
If you’re looking for a place that encourages and rewards you for being truly ambitious, a career at Northwell Health is made for you. “I am very proud of the opportunities Northwell has given me over the last 21 years,” Paula tells us. “I have built my entire career here and I am far from done.”
Thinking differently: Zucker Hillside Hospital nurses are redefining behavioral health patient care
Helping those suffering from behavioral conditions and addictions takes all of us coming together to bring our best insight and ideas. That’s why Zucker Hillside Hospital continues to be an active participant at the annual American Psychiatric Nurses Association (APNA) Conference.
“We really want to focus on the recovery of our patients. Often, mental illness is stigmatized in this country and it’s one of the things we’re striving to reduce.”
–Kristy Loewenstein, MSN, RN-BC, PMHNP-BC
With eight posters and one podium presentation, we’re so excited to share the amazing things we’ve got going on at Zucker Hillside Hospital with the behavioral health community. Here is a preview of some of the topics our nurses will presenting about:
Experiences and Utilization of the New York State Office of Mental Health’s Preventing and Managing Crisis Situations
Kristy Loewenstein, MSN, RN-BC, PMHNP-BC
Joe Whelan, BS, RN, MBA
Aggressive patient behavior in psychiatry poses a significant challenge for nurses and other professionals. Despite programs instituted to relieve this burden, injury to staff and patients remains a very real concern. A key issue is the inadequate implementation of least-restrictive aggressive behavior management strategies to cope with aggressive incidents. This led to the development and implementation of the NYS OMH’s two-day course in “Preventing and Managing Crisis Situations.” At Zucker Hillside Hospital, this has led to a 22% decrease in staff injuries related to assaults and a 50% decrease in use of restraints as we reached critical mass in PMCS training. We’re excited to share the details of this solution to a vital caregiver concern.
The Journey Toward a Therapeutic Healing Environment for Patients and a Safe Working Environment for Staff
Marybeth McManus, RN, CNO
Kristy Loewenstein, MSN, RN-BC, PMHNP-BC
In addition to creating a therapeutic healing environment within psychiatric units and hospitals, it is imperative to provide a safe working environment for staff members. To this end, a number of programs have been implemented over the past decade to foster an environment that is trauma-informed, patient centered, and provides a therapeutic environment to staff and patients. We’re excited to share the initiatives and results of this journey to world-class psychiatric care. We’ll be sharing how these approaches combined with strong leadership are fostering a recovery-focused, trauma-informed, patient-centered environment.
We’re so proud of our nurses’ efforts to apply the latest thinking and practices in the field, and the important presentations that result from these efforts. Join Marybeth, Joe, Kristy and others as we show the exciting results of this commitment at APNA.
“It takes a very special nurse to work in behavioral health. You need to have tremendous integrity and communication skills as well as incredible patience and empathy.”
To learn more about what to expect from our nurses this week, click here.
Find an exceptional home for providing extraordinary emergency care.
For remarkable care and exhilarating careers, there’s nowhere like the emergency department at Northern Westchester Hospital. We’re a community-based hospital handling a wide variety of acuity and demographics in our fast-paced, high-volume ED – from newborns to the elderly. If you’ve got drive, ambition and strong critical thinking skills, you’re made for this opportunity.
Delivering the right care…
Northern Westchester Hospital is in a league of its own for its unparalleled quality of care. But don’t just take our word for it. We’ve received some of the most prestigious recognition in our field:
Planetree Hospital with Distinction for 10+ years
Two-time Magnet® designation
Gold Star status as a primary stroke center
“Very few hospitals in the country can claim the honor of both Magnet® and Plaintree recognition – certainly none in our area.”
–Cathy Tarpey, ACPM, RN
…at the right time…
Our ED is there to deliver the most advanced and effective care when it’s needed most. This 26-bed unit handles an average of 29,000 visits per year. Within the ED, we utilize innovative technology, including electronic medical records, telemedicine/telepsych, capnography and more to ensure our patients get the finest care at the most challenging times.
“Our ED has an abundance of state-of-the-art equipment and technologies that enhance patient care and safety.”
–Cathy Tarpey, ACPM, RN
…with the right support…
At Northern Westchester Hospital, everything is in place to help you thrive in your emergency nursing career. The department uses a team-based approach, bringing together highly qualified nurses, physicians, advanced practitioners and techs to provide patients with the best care possible. Looking for the chance to really hone your skills? We provide a Clinical Ladder, tuition reimbursement, cross training for clinical advancement, fellowship programs, student nursing programs (SNAP), paid conference opportunities, free classes for certification plus bonuses for certifications and advanced degrees. With our shared governance model, you’ll also have a strong voice in the direction of our care and your career.
“Working in our ED will definitely enhance your clinical judgment and skills. Our doctors trust and rely on our nurses’ assessments and information.”
–Meghan Walter, ED Quality Rep, RN
…could make this the right place for you.
If you’re looking for the close-knit setting of a community hospital but the vast career benefits of an award-winning health system with access to state-of-the-art procedures and education, you’ll find it at Northern Westchester Hospital. You’re made for more in your emergency nursing career. Here’s how you can get it today!
We’re discovering new directions to help put our patients on the road to recovery
At Zucker Hillside Hospital, we’re applying best practices as well as our own innovative solutions to helping those suffering from a wide range of behavioral conditions and addictions. We’ll be sharing some of these unique approaches to behavioral health at the upcoming American Psychiatric Nurses Association’s 31st Annual Conference. Here is a preview of some of the topics we’re presenting:
I Am Unique – Olesya Gavrylyuk, Nurse Manager
We focus on our patients as unique individuals, not as a symptom, a discharge or an admission. That’s the spirit behind the “I Am Unique” presentation. From the beginning of their time with us, we become immersed in our patients’ unique story. When treated like an individual, we can empower and motivate them to find hope, take medication, move on with their treatment and eventually go into the community. We’ve had great success with this approach and have received positive feedback from our patients. Everyone on the Zucker Hillside team works together to make it a success – from the doctors to the housekeepers. It is now being applied in all of our units.
Elevated Family-Centered ECT – Marie Horowitz RN, Nurse Manager
There are many misconceptions about electroconvulsive therapy (ECT) which have interfered with patient compliance with treatment and their return to optimal health. The ECT team wanted to dispel the myths by embracing transparency with patients and their families. New initiatives include more in-depth education, purposeful rounding in our waiting room, as well as inviting family members to view a treatment. We looked at evidence based practices at other ECT units and explored additional ways where we could elevate our practice. We’ve expanded our hours from early morning to late evening. We provide designated parking, and developed more reasonable ECT fasting guidelines. We have improved our patient and family satisfaction by providing comfort in our waiting room with visits from service dogs, activities such as tablets, coloring books, puzzles and games. We’ve received very positive feedback on our new initiatives and continue to welcome suggestions from our patients and families.
Striving for the S.T.A.R.S. – Paul Panakal, Director of Patient Care Services
Patient discharge can be one of the most rewarding aspects of our work. Yet, our patient satisfaction scores showed there was room for improvement in prepping a patient for discharge. In response, we created S.T.A.R.S. – Strategy Toward Achieving Recovery. Each discipline had a part to play. Nursing provided one-to-one patient education sessions and general education medication groups. Psychologists and social workers offered a coping skills group as well as a handout with discharge instructions. Together, we improved patient understanding of instructions, discharge medications and where they can find help if relapsing. This presentation will show the power of interdisciplinary collaboration to solve common problems and improve the patient experience.
Our nurses are focused on treating each patient like a person, recognizing their very individualized needs. Presentations like those of Olesya, Marie and Paul show the exciting results of this commitment.
“It’s all about caring, paying attention, being present and listening. A patient is not only a diagnosis. Every patient’s story and experience is unique.”
In the wake of the devastation that Hurricane Harvey inflicted upon the Houston area, the need for medical care rose to crisis levels for those impacted by the flooding and who rely on their healthcare providers to manage existing chronic conditions. In response, Northwell Health connected with its counterparts at the Houston–based MD Anderson Cancer Center to offer assistance to match the hospital‘s specific needs. Within 24 hours after requesting help from its clinicians, Northwell enrolled more than 600 employees interested in volunteering. Here is one of our volunteer’s stories.
Written by: Angela Daly
As nurses and healthcare workers, we are there for people at times when they are most vulnerable; we step up when we are needed without a moment of hesitation. I was in nursing school when Hurricane Sandy destroyed my hometown of the Rockaway’s in Queens in 2012. Thanks to the kindness and amazing gestures of so many who stepped up when we needed them the most, my neighborhood made a strong comeback, allowing me to graduate on-time and start my dream job as a float nurse for Northwell Health.
When I heard that Houston, Texas was expecting to be heavily impacted by Hurricane Harvey, I immediately stepped up to volunteer. The week that I spent in Houston was an amazing experience that allowed me to give back to the world the same gestures that were once given to me in a time of crisis. I was able to use my talents and training as a Northwell Health Nurse in a way which was valued and so appreciated by so many. I was so proud to be a part of Northwell’s nursing team during that week in Texas as I relieved the nurses and allowed them to get home to their families and to begin the recovery process. It was one of the most rewarding experiences I’ve ever had as a nurse, and the finest example of how Northwell Nurses and I are Made For This!
It is the policy of Northwell Health to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, alienage or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, generic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, or other characteristics protected by applicable law. Northwell Health leaders, including the CEO, are committed to the principles of Equal Employment Opportunity and Affirmative Action.