Grow in a collaborative environment as part of Northwell’s Vivo Pharmacy team.
At Northwell Health, our team members know a career in pharmacy means having the support to grow and make an impact on the health and wellbeing of our communities. Northwell’s Vivo Health Pharmacy provides specialized pharmacy services for our patients, and our Vivo pharmacy team members, like Talha, Tara and Sophia, share what makes their pharmacy career meaningful at Northwell Health.
Talha Akhtar, PharmD, CSP, Supervisor, Mail Order Pharmacy
Talha was always attracted to the values, commitments and educational support Northwell offers. Spending 15 years in the retail pharmacy industry, he had colleagues and peers that worked for Northwell who told him about how wonderful the environment was – so he knew he wanted to see it for himself. After joining Northwell in 2020 as a staff pharmacist with Vivo Health Pharmacy, Talha quickly recognized that this was a place he could grow his Truly Ambitious career.
Talha was promoted to supervising pharmacist at Vivo Mail Order in 2022 and now holds a pharmacist license in 20 states, so he can give approval for the pharmacy to get licensed and ship medications to multiple states. He is currently pursuing an MBA in Strategic Healthcare Management at Hofstra University and is benefitting from Northwell’s tuition assistance program. “There is something different about working here,” he shared. “Leadership truly cares and wants to make a positive impact on the business and on the frontline team.”
Tara Hutter-Irving, Pharmacy Manager
As a pharmacy manager at Vivo Health Pharmacy, Tara oversees the operations and staff at four of our outpatient Vivo Health Pharmacy locations inside our hospitals. In addition to managing resources needed by the pharmacy department teams to operate efficiently, the most important part of Tara’s job is providing leadership to the team and communicating strategies to achieve department goals.
Tara was always interested in a career at Northwell because of its continuity of care across all specialties — coming together with the common goal of providing the best experience for the patients. “Our providers are one team with the same focused goal — patient care,” shares Tara. “I love that pharmacy is an important part of the whole healthcare team at Northwell. From admission to discharge, we all work together to make decisions and provide the best care.”
Tara was especially drawn to Northwell because she knew it would give her the opportunity to work in a collaborative environment with supportive leadership. “Northwell makes it possible to continue to learn and grow professionally and personally. There is a lot of support from colleagues and leaders, and I am proud of the team that we’ve built.”
Sophia Brutus, Pharmacy Supervisor
Sophia saw the positive impact Northwell has on people’s health and wanted to be part of a team that provides essential healthcare services.
“Becoming a pharmacist at Northwell has opened doors to more diverse career opportunities in both clinical and administrative roles within the healthcare field. It has allowed me to contribute to patient care and make a meaningful difference in our community.”
As a pharmacy supervisor, the most crucial aspect of Sophia’s role is patient safety, which includes counseling patients on proper medication use and maintaining a well-organized and compliant pharmacy. She enjoys the opportunity of leading a team, playing a pivotal role in patient care and engaging with a larger network, which keeps her constantly learning.
“Northwell has supported my professional development through training, mentorship and access to resources. I always feel supported because Northwell prioritizes employee growth and ensures we have the tools needed to excel in our roles.”
Northwell interns thrive in a collaborative environment supported by leadership
At Northwell Health, we are proud to provide internship programs which promote high growth careers in both clinical and non-clinical professions. Our vast internship opportunities include administration, hospitality, information technology (IT), revenue cycle, and more.
We had the opportunity to speak with some of Northwell’s past IT interns about their journey to a full-time career at Northwell. Our Information Technology & Services (IT&S) team plays a critical role in our ability to deliver exceptional care for our patients and our community. Through our IT Internship program, student interns can prepare for success as an IT professional, while playing a key role in helping us advance IT solutions in strategic planning, deployment, coordination, and integration throughout our organization.
Meet some team members whose career journeys started from our IT Internship program.
Giovanni Ocampo, Senior Infrastructure Services and Management Engineer
Giovanni’s career journey began with Northwell in 2017, when he joined us as a summer intern for the IT security department. During his internship, he was inspired by the encouragement he received from management to pursue his current role within our cellular department as a senior infrastructure services and management engineer, supporting cellular/corporate lines and radio/network router projects.
Today, Giovanni has many accomplishments to be proud of. One of which was the company-wide deployment of our mobile device management (MDM) system, in which securely connected mobile devices (such as smartphones and tablets) are provided for use throughout the health system. “I love the teamwork that occurs on big projects at Northwell,” says Giovanni. “We work with so many different teams and departments and to see all of us come together to reach an end goal successfully is truly amazing.”
Since she started as an IT project associate intern in 2017, Rebecca shared that she was drawn to Northwell because she knew it would give her the opportunity to work in a collaborative environment with supportive leadership.
Today, Rebecca is a project manager on the clinical solutions team, implementing surgical information systems at Lenox Hill Hospital and Manhattan Eye, Ear, and Throat Hospital. Since the start of this assignment, Rebecca has gained more confidence in her ability to tackle challenges and find solutions because she is constantly learning and growing within her role. Once completed, Rebecca is eager to take on more of these complex projects. “I really enjoy that every day is different and that my leaders have always helped me reach my goals.” She also added, “I believe it is very important to be transparent and persistent about your goals throughout your career journey, but also to recognize that teamwork truly makes the dream work.”
Adrian La Rosa, Associate Project Manager, Ancillary Clinicals Service Line
Adrian joined Northwell in 2016 as an intern for the project management office which led him to a full-time position that same year, as a project administrator. He takes pride in his career growth at Northwell and has found his success stems from a supportive management team that helps guide him to learn the industry and move forward in his career.
Now as an associate project manager for the ancillary clinicals service line, he is working on a project to install new ultrasounds at Lenox Hill Hospital in the NICU department. Adrian is looking forward to ongoing opportunities and additional education in the workplace he loves. “Northwell has set me up for success by providing me with a path to further my education, gain hands-on experience, and be supported by leadership so I can achieve any goal I set for myself.” Adrian looks forward to his future at Northwell that encourages creativity.
We are proud that Giovanni, Rebecca, and Adrian found purposeful career paths starting as interns on Northwell’s IT&S team. Interested in a career in information technology at Northwell Health? Explore IT&S careers with us today.
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Think Hospitality. Think Healthcare. Getting students ready with our Hospitality in Healthcare Internship at Northwell Health
Healthcare may not be the first thing that comes to mind for hospitality majors; however, patient care extends well beyond just providing clinical care. At Northwell, it’s about a patient’s all-around wellbeing that is necessary for their recovery. Sven Gierlinger, Chief Experience Officer and Senior Vice President of the Office of Patient & Customer Experience (OPCE), joined Northwell Health in 2014 from the hospitality industry to transform and innovate the patient experience at Northwell. As part of this mission, he introduced the Hospitality in Healthcare Internship in 2017.
The Hospitality in Healthcare internship is an eight-week, paid program geared toward college juniors and seniors who are passionate about making a difference. It allows students to expand their knowledge of hospitality and apply it in a different way that has more of a meaningful impact. During the program, students partner with mentors who are patient experience leaders at Northwell and shadow hospital-based services such as: patient- and family-centered care, environmental services, food and nutrition, concierge, chaplaincy, marketing, IT, and security.
Upon the close of the program, each intern completes a project assignment, challenging them to focus on one specific patient-centered care opportunity at Northwell. They are tasked with creating a proposal for implementing performance improvement tactics to hospital leadership. These projects help the students think strategically within a large organization, while enhancing their communication, presentation, and project management skills.
“The Hospitality in Healthcare internship is proof that you don’t have to be clinical to make a difference and our interns experience that firsthand,” says Leah Petrosino, Associate Patient and Customer Experience Specialist. “This opportunity allows interns to explore different areas of healthcare, exposing them to various projects and services that enhance the patient experience. The impact this has on the intern, our patients, patients’ families, and our colleagues lasts far beyond the program because it truly proves that every role, every person, and every moment matters at Northwell.”
An Internship Today…Shaping the Health Care of Tomorrow
Each summer, Northwell Health hosts the Healthcare Management Program (HMP), an internship for college juniors interested in learning about the administrative side of health care. It’s an extensive and unique 10-week paid internship, offering a firsthand perspective on what it’s like to serve as an administrator for our many hospitals, service lines or departments. Samara Jefferson, one of this year’s participants, shared how this experience has shaped the direction of her studies and future career.
Samara learned about the internship through her school, Spelman College in Atlanta. She initially felt outside her comfort zone because of her minimal background in business and finance, but her mentor — Nora Brady, an administrative director at Katz Women’s Hospital — provided encouragement and boosted her confidence in understanding the many facets of hospital operations. There was constant guidance and no question was off-limits. “I’ve realized there’s no such thing as the perfect administrator,” Samara says. “We each have different ‘whys’ for entering health care and we bring varying skillsets to the job.”
Samara proudly notes that her knowledge in health care management now includes project management, building an infection control unit (such as those erected for COVID-19), data analysis, and more thanks to the projects she worked on during her time in the program. “I recommend HMP to other college juniors,” she says. “The skills I’ve learned during my internship at Northwell Health are invaluable and everyone I’ve interacted with is very invested in seeing you develop and grow.”
Her program complete, Samara’s career plans have evolved. “Prior to the mentorship, I was focused solely on becoming a physician. However, in this program I was afforded the opportunity to work alongside actual health care administrators like my mentor, Nora. I realized administrators can improve health care at a systemic level. I hope to now become both a clinician and a future administrator.” We are excited for all that Samara will offer to the future of medicine as she returns to her studies this fall as a senior with a whole new perspective of what it means to work in healthcare.
Interested in the HMP internship? Join our Student Talent Network to stay up-to-date on the latest student news and resources, including our future plans for the program in 2022.
Attention Biochemistry Majors: Five Great Career Opportunities to Explore at Northwell Health
You either have a degree in biochemistry or are on your way to obtain one — congratulations! Biochemistry requires focus and attention to detail, plus deep knowledge of the chemical processes necessary for life to exist. But there are other career options to explore with this degree plus some additional qualifications and/or certifications. Here are five potential career opportunities at Northwell Health related to this degree. *
First, find out more information about your school’s clinical lab science / medical lab tech programs to enroll in this program, which is a requirement, and look to Northwell to start your journey.
When exploring a career as a lab technologist, you’ll learn to set up and perform a variety of routine and/or complex laboratory tests and procedures relevant to the particular lab area and your qualifications. You’ll prepare and test specimens for examination and report results while gaining the skills to perform routine and/or preventive maintenance on laboratory equipment, as well as troubleshoot basic technical problems. Explore positions and qualifications.
An anesthesia tech assists the anesthesiologist by setting up equipment and preparing various intravenous medications as directed. A big role is testing and maintaining the anesthesia equipment. This includes maintaining supplies and medication inventory, washing, and sterilizing reusable equipment and the anesthetic machine. An anesthesia tech also reports malfunctioning equipment to appropriate personnel. Explore positions and learn more about the requirements for this profession.
Clinical Research Coordinator
Responsible for the coordination of a designated study or group of studies, clinical research coordinators oversee the recruitment of subjects, implementation of study procedures, and collection and processing of data in research projects. For this role, attention to detail is key, as some tasks require keeping accurate and up-to-date records and managing labels, logs and processes. You’ll oversee shipments of biological specimens for analysis according to protocol and training requirements. You’ll get the opportunity to collaborate with physicians, investigators and other healthcare providers when scheduling subjects for protocol-related evaluations. Evaluating results of assessments as related to study protocol comes with the territory and is a major component in this role. In this position, you may have to organize all phases of the grant process, including connecting with funding agencies and build stronger relationships with external partners. Explore opportunities and qualifications for this profession.
Our research technicians collect and process specimens in accordance with established handling protocols. They also administer tests or basic examinations of research subjects. In this position you’ll administer data collection for laboratory equipment and perform initial data analysis and interpretation. You’ll also conduct library research and literature searches using various computer systems, and assist in editing scientific publications, abstracts and posters. Lean more about this profession and review job qualifications.
Clinical Data Analyst
A clinical data analyst analyzes, verifies, tracks and reports on trends data. You’ll gain the experience of maintaining consistency and integrity of data collection and will be expected to report concerns regarding data integrity. You’ll work in collaboration and build connections with various departments across Northwell Health in database development and required modifications. Explore positions and qualifications.
Start Your Job Search With Us!
Discover what Northwell has to offer as you begin your career journey after graduation.
Browse our careers website to learn more about all of Northwell Health’s current open positions and read the job descriptions to identify roles you’re both qualified and interested in.
See anything you like? Apply! Please keep in mind we only except applications through our careers page, and not through email. If you have any questions, contact us at firstname.lastname@example.org.
*Additional degrees/certifications may be required for select roles highlighted above.
To explore more available opportunities at Northwell Health, check our Careers page.
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Students explore health care careers virtually at the 2021 Spark! Challenge
Northwell Health’s Spark! Challenge: Healthcare Heroes, COVID Edition, has offered high school students an inside glimpse into health care careers each year since 2014 and this year was no different — except it was held virtually. The 2021 Spark! Challenge: Healthcare Heroes, COVID Edition, had 1,500 students from 48 schools across the tri-state area participate. The students interacted directly with Northwell team members for online educational career exploration sessions before attending a live virtual awards ceremony on April 15.
Students had the opportunity to participate in engaging, online educational sessions for 20 different healthcare career fields. One educational session, which profiled a career in Family Medicine, had students follow along with three case studies, taking patient vitals online and gaining an understanding of what goes into a strep test, as well as a COVID test. Some departments showed the proper way to put on and take off PPE.
And while fully transitioning this student event to be online, the Workforce Readiness team that hosts the Spark! Challenge saw an opportunity to make it even more impactful for students. “This year has been completely reinvented,” says Kathryn Graves, talent acquisition project manager on the Workforce Readiness team. “The word we used when planning for this year was flexibility. Whereas in the past students were limited to the one field trip they were matched to, this year students had 20 healthcare fields to choose from and learned about more than five careers each on average.”
After learning about these clinical and non-clinical professions, students chose one role to highlight, creating a poster and/or a video to celebrate the career, as well as to display what they’ve learned. Projects were then reviewed by Northwell judges and the winners were awarded a prize during the virtual awards ceremony.
During the virtual ceremony, students were able to view welcome messages from Northwell’s executive leadership, view and vote for their peers’ videos and posters, and attend a careers exhibit. This exhibit allowed students to learn about areas such as family medicine, the Feinstein Institutes for Medical Research, surgical careers, the Institute for Nursing, and Northwell’s Center for Learning and Innovation. Students even had the opportunity to meet our therapy dog Hazel over video.
After a full morning of interactive events, it was time for the highlight of the day: announcing the winners! Congratulations to the winners below and be sure to check out their amazing posters from this year’s event.
2021 Spark! Challenge Winners:
Overall Poster Award – First Place: Valley Stream North High School
Overall Poster Award – Second Place: John Bowne High School
Overall Poster Award – Third Place: Hampton Bays High School
Overall Video Award – First Place: Baldwin High School
Overall Video Award – Second Place: Valley Stream North High School
Overall Video Award – Third Place: William Floyd High School
Overall Video Award – Honorable Mention: Sacred Heart Academy
Rookie Award: East Rockaway High School
Behind the Scene Heroes – Poster Award: Thomas A. Edison CTE High School
Clinical & Non-Clinical Professional Heroes – Poster Award: Baldwin High School
Frontline Heroes – NP, PA, & Family Medicine – Poster Award: Lindenhurst Sr. High School
Frontline Heroes – Emergency Medicine – Poster Award: Thomas A. Edison CTE High School
Employee/Facebook Favorite: Herricks High School & Kellenberg High School
Student Favorite: Video: Tottenville High School & Poster: Lindenhurst High School
Northwell launches new Neurodiversity Virtual Mentorship Program
At Northwell Health, we are committed to creating a workforce that is as diverse and inclusive as the communities we serve. As part of our continued advocation for individuals with disabilities, we are proud to launch a new Neurodiversity Virtual Mentorship Program for college students.
The Virtual Neurodiverse Mentoring Program, created by the Workforce Readiness Inclusion team in partnership with the Bridges to Adelphi program, provides neurodiverse college students with an opportunity to engage with Northwell leaders across the organization in different disciplines. As part of the semester-long program, the six student participants gained firsthand insight into a career within the healthcare industry as well as a better understanding of how to support our neurodiverse population within the workplace.
The knowledge and experience the students gained will be invaluable as they begin to start their career journeys after college graduation. Beyond just meeting virtually throughout the semester to gain career insight and ask advice, students were given projects to work on to develop their skills across different healthcare disciplines and areas of interest.
The program was a success with students taking full advantage of this unique opportunity to connect with Northwell leadership. “Thanks to my mentor, Patricia Ricciardi, I gained experience in a new field, met several people working in that field and learned a lot about the retirement process,” says Anitra Marley, a participant in the program. “The Northwell Mentorship Program was a valuable experience and I am honored to have been selected.”
“I found the mentorship program to be very informative and engaging in terms of helping us to prepare for a career,” agrees Laura Madtes, another student participant in the program. “My mentor, Ariel Hayes, was very helpful and kind, and she introduced me to a lot of people who offered great advice for advancing my writing and work skills. I also feel that Ms. Hayes has helped me to improve my communication skills and I’m very grateful.”
“I was able to build a personal connection to my mentor, Jon Frascati, and even had the opportunity to make news banners for the Northwell website. I never thought before I would get the chance to have something I made be put on a website,” says student participant Steven Caminero. “Overall the mentorship program is a great experience and allows both mentor and mentee to learn from each other and to work together.”
And it wasn’t just the mentees who benefitted from this program but the mentors as well. “Participating in the Neurodiversity Mentorship program was such an amazing experience and one which I will cherish for many years to come,” says Joseph Moscola, PA, senior vice president and Northwell’s chief people officer. “These students are so incredible that at times I was unsure who was who was getting more out of the conversations, the mentor or the mentee.”
“It has been an absolute honor and privilege to serve as a neurodiversity program mentor. These students are truly extraordinary,” says Joseph Schulman, senior vice president, Population Health Business Transformation. “Throughout the program they’ve shown how incredibly talented, hardworking and ambitious they are and I’m excited to hear about their many successes going forward as they begin their careers.”
At the end of the program, all mentors and mentees shared their experiences in a virtual meeting to highlight the projects they worked on throughout the mentorship program and to celebrate their work throughout the program.
730+ Nursing students go virtual for our 2021 Golden Ticket Nursing Showcase
Though this year’s Northwell Health Golden Ticket Nursing Showcase may have looked different due to the COVID-19 pandemic, our commitment to educating and impacting future nursing careers was stronger than ever.
To ensure the safety of our team members, students and communities, the 2021 Nursing Showcase pivoted from our traditional in-person format to an exciting and engaging virtual event. But this wasn’t your typical zoom meeting – the more than 730 junior and senior nursing students from 50+ schools had a full day of interactive events to choose from!
Students used our virtual lobby to navigate through the day’s events.
The morning started in our auditoriums where students heard from senior leadership, including Northwell’s President and CEO Michael Dowling who had a candid conversation with four of Northwell’s nurse heroes. After learning about our culture of nursing excellence and discovering how they could prepare for their own career journeys, students attended panels to learn about our Nurse Externship Program and new graduate nursing careers including our Nurse Fellowship Program with live Q&A. Depending on their year of study, panels connected students with fellow nurses who had worked as externs over the summer or new nurses who had been in their shoes not long ago.
After the morning sessions, students had the opportunity to explore our virtual Careers Expo and Culture Center. In the Careers Expo, students could virtually chat one-on-one with nurses across 24 specialties at our booths. It was a unique opportunity to learn about specialties that aren’t taught in nursing school, such as Perioperative, Teleheath and Home Care, or to discover what it is like to work in areas such as Emergency, Critical Care, Pediatrics, Float, Case Management, Women’s Health, and many more.
And that’s not all! Throughout the afternoon, students were able to attend 11 Breakout Sessions. These optional sessions offered an in-depth look at some of our specialties such as the Perioperative Information Session, informed students how to optimize their resume and interview tips from our recruiters, or explored nursing career journeys from bedside nurse to leadership and more. Our final Breakout Sessions of the day also gave students the unique chance to earn Contact Hours. Through a partnership with our Institute for Nursing team, juniors and seniors alike could earn credits for attending the Navigating as a New Graduate Nurse or Caring through COVID-19 including Emergencies and Codes sessions.
Throughout the day students could also interact with other elements in within the platform. Whether it was visiting our robust video library to watch our team members talk about what it is like to work at Northwell or bringing Northwell leadership directly into their home through augmented reality, there were so many ways to explore nursing within our event. And every action helped students earn points as they competed to win prizes, including gift cards. Additionally, students could submit their photo to our virtual mosaic of attendees – a way to be together despite the unprecedented circumstances.
No matter what the next year holds, at Northwell Health we know the future of nursing shines bright!
Northwell Health engages students in unique voluntary summer program
While the start of summer usually marks the beginning of the Healthcare Management Program (HMP) Internship at Northwell Health, this year due to the COVID-19 pandemic things looked a little differently.
Due to safety precautions, the elite and extensive 10-week internship was cancelled for summer 2020; however, Northwell’s enthusiasm and passion for the program remained. Internship programs like the HMP are vital to providing students with learning experiences that help them prepare for joining the workforce after graduation. Knowing the importance of engaging our students, Northwell developed a voluntary virtual summer program instead for interested participants who had been previously selected for the HMP Internship.
“Although not configured as our normal internship experience, we wanted to maintain our commitment to the students who chose to spend their summer with us prior to COVID-19,” says Ryon Andersen, associate executive director at North Shore University Hospital. “Their pursuit to understand healthcare management and the culture of Northwell was a priority to us. We wanted them to gain that experience as well as take the opportunity to engage our talent pipeline.”
Though it wasn’t an official internship, this virtual program offered the unique opportunity for upcoming college seniors to participate in weekly sessions where they could learn about healthcare administration, finance and operations, and hear from some of our team members about how our hospitals and service lines handled COVID-19.
Additionally, students were given the option to participate in a voluntary final project. Interested participants were assigned a healthcare topic relevant to today’s industry- telemedicine, ICU bed capacity planning, health disparities, talent and staffing, and finance and operations. Once assigned to groups, they were mentored by senior associates in the Management Associate Program (MAP) and operations and finance leaders to help guide them through their project. Since most of the mentors were alumni of the HMP internship and/or MAP, they were uniquely positioned to guide these students through their research. Students were also given the opportunity to connect virtually with senior leaders across the organization to gain insight into their project areas and Northwell.
“I was impressed with Northwell Health’s willingness to engage us in the HMP program and provide us with a valuable internship experience, even though the internship was cancelled,” says Emily Reyes, a participant in this summer’s program. “I was able to network with employees and other HMP interns and work with a team to analyze data and produce a deliverable related to COVID-19 bed capacity in preparation for a resurgence.”
Once their projects were completed, students participated in a virtual video conference where they could present their work to a panel of Northwell team members. The winning team was presented with a special Northwell gift, but all teams received an invaluable experience that will help prepare them for their future careers.
And for Emily, it’s only furthered her desire to work in healthcare. “The program reaffirmed my interest in hospital operations and finance and I am excited to one day make an impact on the healthcare industry!”
Northwell Health launches new Career Development Certificate Program
Northwell Health is committed to engaging our future and current workforce, especially during these unprecedented times.
As many companies, including Northwell, cancelled summer internships in the interest of safety precautions due to COVID-19, our Workforce Readiness team saw a growing need to develop a program that would help students, job seekers, or anyone looking to sharpen their resume writing and interviewing skills.
The Northwell Health Career Development Certificate Program was launched this summer to provide a free series of recorded and live virtual sessions that participants could complete at their own pace with curriculum focusing on healthcare careers, job search tips and more about Northwell., Although initially envisioned as a resource for college students, the program expanded to include materials that could apply to anyone interested in a career in healthcare.
More than 5,300 participants attended the 10 live sessions. “Even though COVID-19 has forced us to change the way we do things, education will always continue,” says Kathryn Graves, project manager with the Workforce Readiness team. “We wanted to ensure students and job seekers can still engage with Northwell throughout the summer and learn more about the incredible careers we have to offer.”
The Certificate Program was conducted in two parts so participants could build a program that best suited their passions and needs. The first part included live virtual sessions taught by Northwell team members with topics such as Northwell’s patient experience, diversity and inclusion, corporate social responsibility, and professional development, including resume writing and tips for virtual interviewing. During the second part, participants watched on-demand videos at their own pace to discover a variety of healthcare careers such as nursing, radiology, business, telehealth, clinical laboratory science and others. And for those unsure about what area of interest they want to pursue, it offered a chance to gain unique insight from professionals who could help them determine the trajectory of their career journey.
Earning their Northwell Health Career Development Certificate is the perfect addition to any aspiring healthcare professional’s resume. The program was such a success that another is already being planned for the fall.
Five non-clinical careers to explore within healthcare
No matter what your major is in school, there’s a healthcare job for you. While students may first think of the doctors, nurses, and other clinical professionals working directly with our patients inside our hospitals, there are also many non-clinical career opportunities that students can explore. From working in Human Resources supporting our team members on-site to helping produce our next television commercial, the wide variety of jobs available at Northwell Health may surprise you.
Take a look at some of the non-clinical careers you can explore within the healthcare industry.
Human Resources is a perfect job field for empathetic individuals who want to help to continue to make Northwell a great place to work. These problem solvers use their people skills and data to have a direct impact on the work environments within our organization. Our diverse HR teams manage benefits, compensation, talent acquisition, employee experience, compliance, and more as they work towards a common goal of promoting engagement, inclusivity, and a fair and happy workforce.
If you are interested in a career in HR, you may want to pursue a degree in human resources management, labor and industrial relations, health care or business management, or psychology.
Carpentry, Engineering and Construction
Trade skills like carpentry, engineering and construction are an important part of keeping our facilities running smoothly. In addition to repairs and refurbishments, our team members have the exciting task of building out our new units and hospital additions. And with Northwell constantly growing and evolving, that means plenty of opportunity to work on innovative projects within the healthcare industry while having a direct impact on the care our clinicians are able to provide.
If you are interested in a carpentry, engineering or construction career, you may want to pursue a degree from a trade or vocational school.
Interested in a unique finance or customer service career that allows you to have an impact on patient care and experience? Revenue cycle may be the department for you! These non-clinical professionals perform a vital role within our healthcare organization by handling all billing and collecting of hospital receivables. From our customer service team members who are handling patient registration and patient financial counseling in our hospitals, to those working in non-patient-facing areas such as insurance verification or health information management, they’re working together to improve the experience of our patients and to secure financial strength for our organization to continue to grow.
If you are interested in a revenue cycle career, you may want to pursue a degree in health information management or healthcare, business or public administration and complete coding specialist or registered health information technician certifications.
Administration and Operations
If you’ve got a business-oriented mind and a talent for managing details, working in administration and operations is a great opportunity to explore. Working in healthcare operations allows team members to have a direct impact on how a hospital is functioning. From managing budgets to ensuring quality and efficiency, our administrators are ensuring hospitals and practices are running smoothly for both employees and patients. They also have the exciting opportunity to lead facilities with the development of new projects and programs that are improving processes, services, and experiences.
If you are interested in a career in administration and operations, you may want to pursue a degree in healthcare administration and operations, finance, business administration, or public health.
Marketing and Communications
Behind every social media post, press release, or television commercial, is our Northwell marketing and communications team. These non-clinical professionals work behind-the-scenes to help raise awareness of Northwell and the many services we offer to the communities we serve. Creativity and strategy are key within this team as their initiatives pique interest, engage, and build trust with our patients. Joining this team means working on Facebook Lives with doctors, developing branding for the organization, fostering public relations and much more.
If you are interested in a marketing career, you may want to pursue a degree in marketing, public relations, graphic design, or communications.
You don’t need to be a doctor or a nurse to work in the healthcare industry. There are many non-clinical roles that provide a career that’s equally rewarding both emotionally and developmentally. Every team member across our 72,000+ team members contributes to ensuring our patients and communities get the care they need to lead healthy lives.
The best healthcare careers for your personality type
When it comes to students deciding on what career to pursue, the amount of choices can seem daunting. With that in mind, psychologist Dr. John L. Holland invented a set of personality types. These types, known as Holland Codes, work under the belief that people work best in an environment where they enjoy their tasks and might provide some insight into the best career option for you.
As the largest private employer in New York State, Northwell Health has a diverse selection of careers for every path and personality type. We listed the different Holland Code personality types alongside the healthcare careers that might best fit each.
Take the Holland Code assessment and see which personality type you are by clicking here and then match your results to the careers below.
Realistic Holland Code: The Builders
Those who fall under the realistic interest profile are classified as builders. These individuals tend to be practical, sensible and mechanical, while enjoying hands-on tasks that are concrete or fixed such as building, repairing or using machines. Independent work is preferred and they tend to be action-based while focusing on solutions.
Healthcare careers for builders may include:
Engineering and Mechanical Services
Investigative Holland Code: The Thinkers
If you have an investigative interest profile, you’re classified as a thinker. Thinkers are analytical and scientific, preferring to work with research, exploration and intellectual pursuits. These individuals may prefer to work with theories, enjoying gaining knowledge and exploring the possibilities in the world.
Healthcare careers for thinkers may include:
PeriOperative Services (Surgical Technologists, Operating Room Nurses and Surgeons)
Artistic Holland Code: The Creators
Those who identify with having an artistic interest profile are known as creators. Creators usually prefer to work in an unstructured environment where they have the freedom to come up with new ideas and expressive work. These individuals thrive in flexible jobs without much repetition or routine and they can use their imagination to influence their work.
Healthcare careers for creators may include:
Marketing and Communications
Video and Photography
Social Holland Code: The Helpers
Individuals who identify as having a social interest profile are known as helpers. Helpers are supportive and healing in nature, enjoying teaching and working in collaborative work environments. They enjoy working with people and being helpful, whether it’s through service or education.
Healthcare careers for helpers may include:
Nursing and Nursing Support
Child Life Services
Advanced Clinical Providers
Conventional Holland Code: The Organizers
If you identify as having a conventional interest profile, you’re known as an organizer. These individuals tend to thrive in methodical and procedural work where they find success with their accuracy and precision. They’re detail-oriented and enjoy working with data and numbers in a systemic approach.
Healthcare careers for organizers may include:
Enterprising Holland Code: The Persuaders
Those who find they relate to an enterprising interest profile are known as persuaders. Persuaders thrive in a competitive environment where they feel their work is able to influence process. They are ambitious and unafraid to take risks while enjoying strategizing and being in positions of leadership.
Healthcare careers for persuaders may include:
While the Holland Codes are a great starting point for students to explore careers, it’s important to remember that you may be a combination of more than one interest profile. To further explore all the career opportunities that exist in healthcare, join our Student Talent Community today!
Northwell Health’s Spark! Challenge is an annual program for high school students across the New York area that brings together educators, schools and lots of passionate Northwell team members. Students who participate in the Spark! Challenge have the opportunity to learn about careers directly from our team members, igniting their spark for healthcare careers. The Spark! Challenge plays a vital role in helping reach, engage and inspire tomorrow’s healthcare leaders.
With this year’s Spark! Challenge bigger than ever, approximately 1,000 students from more than 50 schools participated in hands-on site visits with Northwell team members across more than 81 departments, hospitals and facilities to have a immersive learning experience about healthcare careers. After their Northwell site visit, students are given the challenge to create a poster featuring one healthcare career they learned about and then present on that career as a team.
Meet the winners from this year’s poster competition below!
First Place: John F. Kennedy High School, Bellmore-Merrick
The students from John F. Kennedy High School, Bellmore-Merrick visited the trauma team at Cohen Children’s Medical Center and learned about an electroencephalogram (EEG) and how placement of sensors on the head produces outputs. They also met patients who have experienced head trauma, including one patient who has a 3-D printed skull. Students then visited the morgue to learn about the brain post-mortem.
After meeting with the team, the students chose to have their poster focus on the child life specialists who help make pediatric patients more comfortable during their hospital visit.
Second Place: Valley Stream South High School
When the students from Valley Stream South High School visited the Department of Family Medicine, they were presented with four simulated cases in Family Medicine. Working together as a team, students had to learn and decide how to care for patients such as a pediatric child in urgent care with a sore throat and an elderly patient who needed an ultrasound. Through these simulations, students left with a better understanding of the variety of cases a Family Medicine care team might see in one day.
These students chose to highlight doctors in their poster and showcase the diverse care they deliver to patients.
Third Place: Baldwin High School
Baldwin High School students spent the day with Northwell’s Corporate Business Development team to discover healthcare careers within business strategy. During the field trip, students were presented with the challenge to form a capital cost estimate for a physician practice based on an outline of a practice assessment. Using a previous example, the students worked through the capital process with a defined budget to discover how business strategy is used to improve the care our patients receive.
Their poster focused on the role of a practice transitioner who is using their knowledge to implement improvements in our practices.
Honorable Mention: Patchogue-Medford High School
Students at Patchogue-Medford High School learned that it takes talent to fill our health system with the right people in the right roles. After meeting with the Talent Acquisition team, they learned how to find candidates who embody the Northwell values from thousands of applicants through attracting, vetting and hiring candidates.
Choosing to highlight a healthcare recruiter, they wanted to showcase the integral role that Talent Acquisition plays in identifying top candidates who are “Made for this.”
Facebook Favorite: Great Neck South High School
Great Neck South High School students traveled to LIJ Forest Hills Hospital to learn about the innovation with healthcare. Arriving at the hospital, students took part in an interactive exercise with the Assistant Director of Environment of Care Compliance/Safety before being split into groups to learn about the different areas of care. The teams learned about safe patient handling, MRI Safety, Operating Room/Delivery Room, basic life support, and wound care. The day concluded through sharing the team’s career journeys.
For their poster, the students chose to highlight the career of an obstetrician and gynecologist. Winning the Facebook Favorite award means that their poster was voted on by hundreds of Northwell team members!
Rookie Poster Award: Plainedge High School
Plainview Hospital hosted the Plainedge High School students and taught them about all of the careers that exist within our Imaging Departments. After attending a lecture and receiving a tour, the students then scrubbed into a procedure in interventional radiology, where they used the ultrasound machines and spoke with team members.
Their poster showcased the role a nuclear radiologist plays within our hospital to help diagnose and treat patients.
Watch our video announcement of the winners below!
Nursing Students get a Golden Ticket to Northwell’s Nursing Showcase
The future of nursing is golden at the Northwell’s Golden Ticket Nursing Showcase! This year, more than 630 junior and senior nursing students from 50+ colleges attended to learn about Northwell’s nursing careers and culture. Our invitation-only event at the Crest Hollow Country Club in Woodbury, NY is an important way to identify and engage with nursing students for New York State’s largest health system.
At the Golden Ticket Nursing Showcase, students attended presentations from Northwell’s nursing leadership to hear about our careers including our externships and fellowships, advanced careers such as becoming a nurse practitioner and the future of nursing at Northwell . Panel sessions were also held featuring previous nurse externs and current team members to allow students to ask questions and hear about their experiences.
In addition to the panels and presentations, students explored the Nursing Careers Expo and Culture Center where they could meet and interact with our registered nurses and nursing leaders and learn what makes Northwell’s culture and careers so unique. Here students also had the chance to learn about more than 23 specialties in nursing such as PeriOperative, Emergency, Critical Care, Pediatrics, Home Care, Case Management, TeleHealth, Mother/Baby and many more.
Don’t miss this inside look at what it’s like to attend the Northwell Golden Ticket Nursing Showcase in our video recap:
Investing in the future of nursing with our Nurse Extern Program
Our Nurse Extern Program is providing junior BSN students with a unique experience at the bedside within a Northwell Health hospital. Every summer, selected nursing students have the opportunity to participate in our rewarding eight-week paid program. Guided by preceptors, these future nurses develop a strong skill set all while strengthening their passion for delivering care.
This unique experience is a powerful stepping stone for nursing students. Nurse externs spend their program shadowing nurses to see first-hand what it’s like to work in a hospital setting. By introducing them to specialties they won’t see in their clinical rotations, such as the operating room, students enter their senior year with more confidence and a better understanding of which specialty they want to develop their career in.
Beyond learning how to deliver bedside care, students participate in educational in-services presented by our nurse educators and leadership, while building lasting relationships with their peers. Externs also work together to complete a final project to present to nursing leadership at the end of their program.
The 2019 program hosted 91 nurse externs at 15 hospitals in over seven specialties, a 30% increase in nurse externs since 2018.With the growth of our program, more students are able to gain an invaluable foundation to build their nursing career.
Hear from 2019’s summer Nurse Externs on why they loved our Nurse Extern Program:
University of Michigan
“Not only did Northwell’s externship program provide me with the tools to enhance essential nursing skills, but it also allowed me to understand that the smallest act of caring is the true vulnerability of nursing.”
“This summer I had the opportunity to work as an extern in the OR. In just eight short weeks, I learned more than I ever thought possible through both my time on the floor and educational sessions. Every aspect of this program fostered my growth as a nursing student, and it was truly an invaluable experience.”
St. Joseph’s College
“My externship was the most informative eight weeks of nursing knowledge and practice that I have experienced thus far in my career. The Southside Hospital nurse educators and staff provided me with education, engaging experiences and knowledge that I will utilize throughout my entire nursing career.”
“This has been one of the most rewarding experiences of my life. You not only gain experience in both clinical practice and critical thinking, but you also get to form a relationship with your preceptor who quickly becomes an incredible mentor and role model. I was able to learn the intricate inner workings of what life is like being a bedside nurse on the floor.”
Eizle Bianca Salonga,
“My experience in the OR externship at Long Island Jewish Medical Centeris truly unforgettable. The action I’ve seen, the knowledge I’ve gained, and the confidence I developed is unparalleled to all my clinical rotations combined. The staff also welcomed me with open arms since day one and I truly felt like I was a part of the team.”
“My experience at Zucker Hillside Hospital as a nurse extern was extremely rewarding. This program has given me added confidence in my nursing abilities as I enter my senior year at Villanova University.”
“This was an amazing opportunity that will not be forgotten. Every day I learned something new as I worked hands-on with my preceptor. I gained so much knowledge, critical thinking skills, and imperative lessons that will help me excel as a future registered nurse.”
Sacred Heart University
“The Nurse Extern Program not only provided me with the tools to succeed but guided me along the way. I received hands-on experience, which allowed me to utilize the skills I’ve learned with the support from an amazing preceptor. I will take this with me throughout my nursing career.”
Mount Saint Mary College
“My experience this summer boosted my confidence and provided me with countless learning opportunities. As I progressed through my eight weeks I adapted, gained confidence and saw what nursing really is. This experience introduced me to an amazing hospital staff who enhanced my clinical skills.”
“My externship will forever have an impact on the way I approach my career in nursing. For eight weeks in the Pediatric ICU I worked alongside the most welcoming preceptors. Not only has this increased my clinical and practical experience and confidence, but it has shown me the true importance of caring for families, in both good times and in bad.”
“This program not only made me a better nurse but a better person. With the entire staff wanting to help and teach you everything they know. I am so lucky I was able to spend this summer working in the emergency program at Northern Westchester Hospital.”
Saint Joseph’s College
“The externship program allowed me to further build up my nursing skills. It taught me time management and efficiency. This program proved to me why I love nursing so much. Getting to do what I love at an earlier stage encouraged me to keep learning and do my best for the people I will caring for in the future.”
“The externship allowed me to build myself as a professional and prepare for employment following graduation. I have this externship to thank for skills I was able to develop this summer, and hope to return to Northwell as a registered nurse.”
“I had an amazing opportunity as an extern working with fantastic nurses in the PACU. This program has helped me gain lifelong knowledge and confidence in my skills, how I care for my patients, and my communication with other healthcare professionals. I feel so much more confident entering my senior year of nursing school.”
“Working as an extern in the OR I got to learn what it was like to connect with patients and help them stay relaxed during their procedures. The staff was super welcoming and made my learning experience so great. I felt confident walking away with the knowledge I’ve gained and the new skills I’ve learned. ”
Develop cutting-edge applications in Software Engineering Internship
Do you have an insatiable curiosity for new ideas and building innovative software? Then you might be Made for Northwell Health’s Software Engineering Internship!
This year Northwell launched a new Software Engineering Internship where our interns worked at the forefront of building new technology for healthcare as part of the Northwell Health Information Technology Innovation Center. With over 400 applicants, five top candidates with varied skill sets were selected to form our first elite summer cohort.
Our summer interns had the opportunity use the latest technologies to build advanced modern software that will deliver real value to our patients, clinicians and organization. Operating like a startup, the team incubated new ideas and worked collaboratively in an agile environment like a commercial software development team.
Joining the team of software engineers, product managers and UX designers, our interns are bringing new ideas to life with the goal of having a pilot-ready software for deployment at our hospitals at the end of their internship. Each intern was mentored by a software engineer to ensure their success throughout the summer.
During their first week, interns attended a Coding Boot Camp, followed by the kick-off of two full stack projects. After presentations from stakeholders outlining important requirements, the interns were off and running in two small teams creating architecture to review with their mentors, running daily stand-up meetings and presenting to stakeholders for feedback.
While delivering projects, students learned about cutting edge technologies and work with the latest development methodologies and frameworks, including self-organizing to create their own development boards and run their own Scrum stand-ups. “The working environment is great,” says Xuliang Sun, a dual Masters student at Carnegie Mellon studying Civil Engineering and Technology Innovation Management. “We work in an open space and our mentors are there to help us. We can easily jump into the huddle room and whiteboard the solution together.”
Nic Lorenzen, senior development lead for the Innovation Software Engineering team believes in giving interns the opportunity to push their comfort zone. He adds, “By the end of summer, they will have created continuous deployment pipelines that push out Microsoft Azure function microservice backends, progressive reactive front end applications and leveraged SignalR for real-time communication. Our interns won’t just ship code like every intern yearns to do; they will ship clean, maintainable code that they can be proud of and we can use and build off of for years to come.”
Let’s hear what our interns have to say about their summer so far:
“I think it’s important to feel like you’re part of the actual team during an internship. I feel like if we were to start working here tomorrow full-time, not much would change since we are already so involved.”
Abrar AhmedMasters Student, New York University
“We’ve discussed ideas with executives throughout Northwell, networked with top technology companies and gained real full stack software engineering skills, all while enjoying the view of the Chrysler building from our New York City office. It feels less like an internship and more like a partnership, innovating to build better solutions for healthcare.”
Fahad HossainSenior, CUNY Queens College
“I learned a lot from the first week Coding Boot Camp and as a team we benefit a lot from the weekly stakeholder meetings where we get direct feedback from users and create our own plan for the next iteration of features.”
Xuliang SunDual Masters Student, Carnegie Mellon
“Interning with the Innovation Center at Northwell Health has been an eye opening experience. I had the opportunity to work together with a wide range of individuals, ranging from software engineers to doctors and nurses to innovate and solve some of the most pressing healthcare issues impacting patient care. Since day one of the internship, I’ve had the opportunity to drive a project on my own that solves real world problems and which I developed using cutting-edge technologies. I am learning a lot and feel like my project matters.”
Joshua ZeitlingerJunior, Stephens Institute of Technology
“This internship did a great job in giving us a big picture view of healthcare and the future trends in healthcare technology. In a few weeks, I’m shadowing a clinician on rounds at Cohen’s Children’s Medical Center and can’t wait to see how the technologies we have been working on can be incorporated right into the clinicians workflow.”
Cindy ZhangSenior, University of Maryland College Park
My experience in the HMP internship that led to a full-time job after college graduation
Written by: Megan McKenna, Georgetown University, Healthcare Management Program Summer Associate 19′
When I went off to college, I thought I knew exactly what I wanted to be. I was going to be a doctor. However, I quickly realized that it wasn’t for me, so I pursued other interests in government and American studies. When it came time to start looking for a job the summer after my sophomore year, I took one with a home healthcare company, never expecting for it to start me down a path of healthcare administration. I found that I really enjoyed working with clinicians in a collaborative space to solve problems and help patients. I wanted to learn more about what it would mean to have a non-clinical career in healthcare, so I applied to the Healthcare Management Program (HMP) Internship at Northwell Health. I was ecstatic when I got the call that I had been offered a position as an HMP 2019 summer associate.
This past summer, I had the incredible opportunity to work at Phelps Hospital in Sleepy Hollow, NY. When I arrived for my first day, I didn’t know what to expect. I was excited and a little bit nervous – I didn’t know the first thing about hospital administration. When I found out that I would be working in the Emergency Department, I was really excited to be in a fast-paced and dynamic department that plays such a critical role in the hospital and the community.
During my time at Phelps, I had the opportunity to develop skills in project management, data analytics and learn about hospital operations. I was able to build relationships with clinicians and administrators who were really generous with their time and were invested in helping me learn and grow. Everyone was very welcoming and quickly I felt like I was a valued member of the team. Through my projects, I saw firsthand the complexities of hospital operations and the inspiring collaborative work that is essential not only to keep hospitals running, but also to power the entire health system.
Coming into this program, I wanted to be able to explore my interest in healthcare administration because it is not something that I study in school, but I was able to accomplish so much more than that. Not only has this program has allowed me to solidify my interest in healthcare and see the immense opportunity that there is in this field, but I was able to meet inspiring leaders, learn from my peers, and take on new challenges.
Megan has been offered and accepted a full-time position in the Management Associate Program as an Associate at Lenox Hill Hospital once she graduates from Georgetown University in May.
Submit your resume to become a Summer Associate in the 2020 Healthcare Management Program Internship.
A Summer with Northwell – My Journey in the Software Engineering Internship Program
Written by: Joshua Zeitlinger, Software Engineer Intern, Stevens Institute of Technology
As a computer science student at Stevens Institute of Technology in New Jersey, I began searching for a summer internship opportunity where I could enhance and apply my software engineering skills. I was excited when I found out that Northwell wanted to have an interview with me for the Software Engineering internship. While many in the tech field lust after the likes of Google and Facebook, or dream of working for the next big startup and IPO, the chance to use my skills on tangible problems in healthcare, to positively impact the lives of clinicians and patients was exactly what I was looking for.
During the interview with the Northwell Emerging Technology & Innovation (NETI) team they explained that they are tasked with and given the freedom to find and explore innovative solutions to the most pressing problems in healthcare, primarily through technology and software solutions. When I was offered the internship, I made one of the soundest decisions of my young career by saying yes.
When I started the internship, I was immersed into a week-long extensive orientation and acquainted with the Nora Standalone App, my project for the summer. The Nora Standalone App was envisioned to allow clinicians quicker and easier, secure mobile-based access to patient’s clinical results, reducing the burden and complexity of electronic medical records using modern, and cutting edge technologies. Placed entirely under the internship program, the intern as a whole would own the project from inception to pilot, an unbelievably unique and valuable experience for an intern.
Starting my second week, I had the chance to participate in every part of the software process, beginning with sprint planning and writing user stories. I wrote both back-end and front-end code, as well as unit and integration testing. Skilled and helpful software engineers were available at every step of the process, encouraging best practices, helping me to resolve blocking issues, and suggesting ways to write cleaner code. I particularly enjoyed the weekly code reviews, which packed nearly limitless amounts of useful tips into less than an hour’s worth of time.
From our comfortable and modern office conveniently located in midtown Manhattan, we made visits to several Northwell facilities. I saw clinicians in action at the Lenox Health Greenwich Village, operators taking 911 calls at the Center for Emergency Management and nurses and doctors checking in on patients at Northwell’s eICU hub in Syosset, NY. Frequent Lunch and Learn sessions also afforded me the valuable opportunity to hear from leadership. These engaging and collaborative discussions allowed me to ask questions, make professional connections, and present my work.
I could not have asked for a better internship experience. I had the chance to own my own project, touching every part of the software development process, all while learning more about the organization and healthcare. The incredible experience I had with the NETI team has opened my eyes to the boundless opportunities open to software engineers at Northwell. I think it is safe to say that Northwell should absolutely should be on your list for the next internship or job search!
My experience as a Healthcare Management Program Summer Associate in the Imaging Service Line.
Written by: Lindsey Feuerzeig, Binghamton University, HMP Summer Assocaite 2019
Healthcare has been an industry that has peaked my interest for most of my life. When I was 10 years old, I went to Huntington Hospital with stomach pains. A few hours later I was transferred by ambulance to Cohen Children’s Medical Center and the next morning I had an emergency appendectomy.
Fast forward to college, I arrived freshman year as a Biomedical Engineering major with a dream to work in stem cell research. Chemistry did not go too well and I switched to my current major, Industrial, and Systems Engineering (ISE), focusing on the optimization of complex processes, systems, and organizations. This major is typically highly focused in manufacturing; however, there has been a recent focus in healthcare as well.
In January 2019, I accepted an internship offer in the Healthcare Management Program (HMP). I later found out that I was placed in the Imaging Service Line, and was interested to see what exactly that meant. The Imaging Service Line provides critical services such as X-Ray, MRI, CAT scan, Mammography, etc. During the course of the internship, I was enthralled with all activities regarding Northwell’s imaging services.
During my internship, I attended outpatient site visits, learned about the clinical aspect of imaging, and most importantly listened, and brought insight back to our leadership team. I worked on volume reports for each facility, as well as equipment reports. I also worked on a major inpatient project at North Shore University Hospital, The MRI Assessment Project. The project detailed data behind the outpatient volume of the hospital including procedure type, referring doctors, and patient demographics. The second part of the project included creating a detailed workflow of the inpatient process and identifying associated bottlenecks. After my completion of the assessment, I reported out at a final presentation to various hospital executives. My project will continue to be executed by my preceptors as my internship has now come to a close.
Reflecting back on my experience this summer, I could not have wished for a better program. The HMP has helped me grow both my technical and soft skills. I was encouraged to step outside my comfort zone throughout all my projects and meet with various stakeholders for their input. As a summer associate at Northwell Health, I was treated as a fellow employee and expected to deliver results to my assigned projects.
I’d like to say thank you to Northwell for offering a robust Healthcare Management Program and I look forward to applying all I’ve learned to my future career in healthcare management.
Update: Lindsey has been offered and accepted a full-time position in the Management Associate Program as an Associate at LIJ Medical Center once she graduates from Binghamton Unviersity May.
Submit your resumeto become a Summer Associate in the 2020 Healthcare Management Program Internship!
The 2019 Healthcare Management Program Internship Experience
When 34 Summer Associates started their first day at orientation in June of their 10 week Healthcare Management Program Internship, they didn’t realize how impactful their experiences this summer would be. Coming from all over the nation, junior college students joined Northwell to work across 23 hospitals, service lines and departments to be immersed into the day to day operations of a healthcare administrator. Mentored by Northwell team members and leaders, each Summer Associate had an unforgettable experience.
Working closely with their assigned mentor, our Summer Associates had the opportunity to work on real, meaningful projects that had a major impact on Northwell’s business operations. Projects that they were then able to present out to their fellow Summer Associates, Northwell leaders and executives during presentations at the end of their 10 weeks. This summer, over 100 projects were worked on by our Summer Associates, some examples include:
OR turnover time analysis through processing mapping and SWOT analysis to implement process improvement ideas in the operating room.
Helping to implement a new registration workflow for a new facility that is opening.
Designing and implementing a brand-new, more efficient patient tracking system to reduce ambiguity of the patient progress and location and to minimize any delays in turnaround time between cases.
Designing a scorecard to analyze EMS vs walk-in volume, EMS agencies who bring in the most patients, cardiac arrest, trauma and stroke patients, triage levels, and contribution margins in the Emergency Department.
Compiling data to track the availability of beds in order to improve patient flow and communication by developing an automated dashboard.
Helping to prepare for Joint Commission Certification surveys.
Staffing analysis to determine the need to increase staff due to the opening of a new unit or service.
Determining the idle bed time- time from when a patient has been cleared for discharge, to when the patient leaves their room- by looking at team member process efficiency.
Summer Associates also had the opportunity to participate in weekly Educational Sessions at various hospitals and service lines and team building. This summer they also attended the Nurses Night Yankee game along with Northwell nurses, had a team building session at the beach where they played Northwell trivia and beach games and cooked meals at the Ronald McDonald House of Long Island to feed families with sick children and give back to the community.
The 10 week experience was more than an internship, it was a stepping stone to help junior college students realize their full potential and career opportunities after graduating from college. Don’t just take our word for it, hear from some of our 2019 Summer Associates!
“The HMP has helped a lost Biology major find his way and believe in himself for his future career. This program is truly phenomenal. I have made connections that I believe will last throughout my entire career.”
Achyut DasguptaSouthside Hospital Summer Associate, St. John’s University
“My 10-weeks at the Cancer Service Line flew by! From day one, I was given meaningful projects and assignments that had a direct impact on the patient experience. The Healthcare Management Program provided me the opportunity to explore Northwell’s extensive health system while also being a valued member of the team at my own site. I could not have asked for a better internship experience!”
Morgan TienkenCancer Service Line Summer Associate, Colgate University
“The Healthcare Management Program was an entirely unique internship that provided me with opportunities I wouldn’t have gotten anywhere else. From day one I was seen as a valued member of my team and given meaningful projects that had a tangible impact on the organization. Not only was I able to grow my professional and technical skillset, but I was able to form genuine relationships with my fellow interns that will last far longer than these 10 weeks!”
Jessica DobkinHealth Solutions Summer Associate, University of Alabama
“The Healthcare Management Program was an incredible experience during which I had the opportunity to get hands-on project management experience, to build relationships with clinicians and administrative leaders, and learn something new every day about what it means to be a healthcare administrator. I was empowered to do meaningful work to make patient care better and better every day and this internship has inspired me to pursue a career in healthcare administration.”
Megan McKennaPhelps Hospital Summer Associate, Georgetown University
“This internship is like no other. The amount I learned regarding hospital management and operations over these past 10 weeks is exceptional, and I have gained exposure that has strengthened my leadership skills.”
Katherine HegermillerPeconic Bay Medical Center Summer Associate, Holy Cross University
“The HMP internship gave me first hand insight into what the field of hospital administration looks like. I got a real feel for what healthcare management is and I can’t wait to continue my path in this field thanks to the HMP!”
Alicia GolyskiSouthside Hospital Summer Associate, Boston University
“This summer has been a very rewarding experience for me. I was able to touch almost every aspect of healthcare administration, and my mentors were sure to give me exposure to whatever I was interested in.”
Brittany SteinekeCohen Children’s Medical Center Summer Associate, University of Illinois at Urbana-Champaign
Unbelievable summer, great experience, great environment, best team! I learned so much this summer and grew so much professionally that I can confidently say I want to go into healthcare for sure as a result of this program.”
Chasin MizrahiCardiothoracic/Cardiology Service Line Summer Associate, University at Buffalo
Written by: Valerie Pelling, High Point University Graduate ‘19
I was introduced to playing sports from a young age. Playing soccer, lacrosse and everything in between, I saw my fair share of podiatrists, neurologists, and orthopedists for sports related injuries that were often interrupting my athletic career. Although I didn’t realize it at the time, dealing with these injuries and seeing numerous doctors would lead me to my future career path.
In 2015, I headed off to college to major in Business Administration and to play Division 1 Lacrosse at High Point University. While my academics were going well, I faced a season-ending injury in my sophomore year. I was in need of ACL reconstructive surgery which was a tough pill to swallow, considering I would be out for the next 10 months!
While working with physical therapists to get back on the field, it gradually dawned on me that I wanted to pursue a career in healthcare. With this new passion, I began volunteering at a local hospital. I connected connecting with patients by conducting surveys on how they felt about their hospital visit. My time spent interacting with patients taught me about the importance of customer service and empathy, which are necessary skills in order to work in this field.
Fast-forward to 2019 when the Hospitality in Healthcare Internship Program at Northwell jumped out at me. I was ecstatic about the opportunity to be a part of the patient experience team in the system that repeatedly got me back on my feet. The hospitality internship has opened my eyes to how Northwell truly differentiates themselves from other healthcare systems. The thought and care that goes into improving its patient and customer experience is impressive and the culture the organization prides itself on is sincere and one of a kind.
My experience at Patient Access Services (PAS), a centralized call center for patients and providers, taught me the importance of respect, customer service, and communication skills. PAS is the patient’s first impression for certain practices, and the thoughtfulness and empathy that the customer service agents provide is the reason why Northwell is so great. From the point of view of a long time Northwell patient, any facility that is associated with the Northwell name gives the greatest quality of care. They treat everyone as if they are family, and I am so thankful for the opportunity to work alongside the personnel who make the Northwell patient experience so remarkable.
College students gain first-hand, non-clinical healthcare experience through summer internships
A summer internship provides students with the experiential learning, skills, and connections they need to build a future in their desired industry. Northwell Health’s programmatic internships are the perfect stepping stone to starting a non-clinical career in healthcare.
Students interested in non-clinical careers in healthcare had the opportunity to apply for a diverse selection of unique internships this summer – and potentially lay the groundwork for becoming a full-time employee.
Learn about some of our non-clinical internship programs below:
Hospitality in Healthcare Internships
Our hospitality interns will focus on a holistic approach to enhancing the patient and customer experience. Working within the Office of Patient & Customer Experience (OPCE), interns will explore how a great patient experience can drive meaningful results to patient care.
At the end of the comprehensive internship, students will have worked on projects including coordinating surveys for improvement opportunities, working with volunteer programs, and training and on-boarding team members on patient experience.
If you have a passion for making a difference through philanthropy efforts, then an internship with the Northwell Health Foundation is for you. During this extensive program, interns will get to experience working in a healthcare development office and gain professional skills.
Development interns will get to work on various projects such as frontline fundraising, operations, communications and stewardship, special events and direct marketing and annual giving campaigns.
Students looking to become immersed in the business-side of healthcare might be interested in the Corporate Summer Internship Program which spans across many non-clinical departments. As an intern, students will be provided with exceptional educational opportunities, including a specialized Learning & Engagement series that’ll cover topics from organizational awareness to resume writing and interview skills. To complete their development, they’ll work in groups on capstone projects throughout the summer before presenting them at the end of the program.
As a corporate intern, students may be assigned to a variety of departments including but not limited to:
Office of Legal Affairs
Center for Emergency Medicine
Center for Learning and Innovation
Information Services Internships
College students can help bring Information Technology and Services to life with an internship at Northwell. During their internship, students discover how Health IT capabilities are critical to our ability to deliver exceptional care. Through hands-on learning, interns gain skills in strategic planning, management, deployment, coordination and integration.
IT interns can gain exposure to technology areas like:
Application and Business Solutions
End User Services
IT Security and Risk Management
For those looking to get into healthcare operations, the Healthcare Management Program provides ambitious college juniors with the opportunity to work on operations, finance and patient experience projects. Learn more about the HMP internship here.
Building blocks of success in Healthcare Management Program Internship
This summer in the Healthcare Management Program (HMP), 34 summer associates will work with Northwell Health professionals across and service lines such as Emergency Medicine, Health Solutions, Imaging and Cancer. These ambitious college juniors will work closely with their mentors over the next 10 weeks and contribute to operations, finance and patient experience projects while developing the foundation for a long-term career in healthcare.
The students are from schools across the country including Cornell University, University of Alabama, Colgate University, Binghamton University, University of North Carolina, and Hofstra University among others. They develop an understanding of healthcare administration through hands-on projects such as capital planning, throughput initiatives, utilization & costs effectiveness analysis, redesigning of hospital units, new facility process mapping, annual report creation and much more. Each associate has their own unique experience based on where they work while participating in a cohesive program.
Over the past few years, the program has grown and this summer is no exception. The success of the program has led to the number of summer associate positions increasing from 23 to 34, and by listening to the feedback from previous associates and their mentors, the program has also expanded from 8 to 10 weeks..
And the unique program goes beyond just these 10 weeks. At the end of the summer, interns are encouraged to apply for the HMP’s sister program, the Management Associate Program (MAP). This highly competitive two-year program gives new graduates the opportunity to enter healthcare administration after graduation. This year, approximately 80 percent of our MAP positions were filled by associates from the 2018 HMP class.
Hear from some of our 2019 HMP associates on what they’re most excited about this summer:
Orthopedic Service Line
“I’m excited for the broad set of skills and to experience the breadth of Northwell as a health system. I’m also looking forward to working with the other interns because we have such different backgrounds.”
Emergency Medicine Service Line
“I’m interested to learn the values of Northwell and I’m excited to see how the projects I get put on are able to help the long term goals of the health system.”
Brittany Steineke, Cohen Children’s Medical Center, Jessica Dobkin, Northwell Health at Home, Janice Kim, CTS/Cardiology, and
Aarshia Jain, Cohen Children’s Medical Center
“The HMP internship program is a unique opportunity for undergraduate students. We’re excited to live together, work together, and grow together.”
Northwell Health Solutions
“I’m looking to get hands-on experience in healthcare management. Being able to start networking while in college is important, especially in a health system that is continuously expanding.”
“There’s so many people that work in a hospital, from the secretary to financial officer and I’m excited to get to know everyone. It’s the people that make the culture in healthcare from the first moment they interact with a patient and impact that experience.”
Yash Sehgal, Orthopedic Service Line, Megan Jean Louis, Brooklyn Region-Maimonides, Alicia Golyski, Southside Hospital and Katherine Hegermiller, Peconic Bay Medical Center
“We are most excited to work with the team to help improve operations within our locations. It’s a unique opportunity to lean how healthcare administration collaborate with clinicians within a hospital to create a positive change.”
Chasin Mizrahi, CTS/Cardiology
“Having previously been a long-term patient with Northwell, I’m so excited to see the other side of the care I received. I’m hoping to use my experience and history as a patient at Lenox Hill Hospital to enact change and even further improve the patient experience.”
Zucker Hillside Hospital
“I’m excited to find how engineering tools and applications can be integrated at Northwell within operations. I want to get a full range to experiences to all the ways I can apply my major within healthcare.”
“As a biology major, I was left wondering which direction I’d go after school. I still don’t know, but I’m excited to see how my skill set can help in the background of a hospital within administration.”
Jeremy Holden, LIJ Valley Stream Hospital
“This is an amazing opportunity to grow professionally while making a positive impact on the lives of those who need healthcare.”
“I’ve previously worked in clinical healthcare and now being able to see the other side of it, and see how administration can directly impact the patients, will give me a well-rounded look on how to best improve healthcare operations.”
Lindsey Feuerzeig, Imaging Service Line and Sherri Gormon, LIJ Forest Hills Hospital
“We’re looking forward to learning how daily operations impact care, and seeing how what they do every day can make patient care more accessible and effective.”
Meet our New ACP Fellowship Graduates: Krystal, Christine & Sean
This post is part of a blog series highlighting Northwell Health’s Advanced Clinical Providers (ACP).This month, we’re highlighting three “Truly Ambitious” PAs who recently graduated from our inaugural Emergency Medicine and Cardiothoracic Surgery ACP Fellowship Program class. Currently we offer four specialties for our ACP Fellowship Program: Emergency Medicine, Cardiothoracic Surgery, Orthopedics, and Radiation Medicine.
Our Advanced Clinical Providers (ACP) are some of our most ambitious team members, and these new graduates of our Fellowship Program are no exception!
Recent fellowship graduate Krystal Garcia, MS, PA-C fell in love with the fast pace and high pressure of emergency medicine during her clinical rotations as a Physician Assistant (PA) student.
“Once I graduated, I was determined to start my career in emergency medicine,” she said. “But I also wanted to be sure that my first job was in a supportive environment that would allow me to grow and excel. I knew that the Emergency Medicine Fellowship Program fellowship at Northwell would give me the access to clinicians that could teach me the skills I needed to be a knowledgeable and proficient provider.”
Krystal’s favorite part of her Emergency Medicine Fellowship was working in the Southside Hospital Emergency Department. “Everyone that I encountered at the hospital from nurses to physicians to ACPs and consultants, helped make my fellowship exceptional.” she explains.
Not only did Krystal’s fellowship expand her clinical knowledge, it also gave her the confidence to succeed in a career that requires the ability to continuously learn and adapt. She now has a strong foundation to always continue to grow along with new innovations in medicine. Krystal is now a physician assistant in the Department of Emergency Medicine at Staten Island University Hospital after graduating from the fellowship program.
Gain essential clinical skills in a new specialty
Cardiothoracic Surgery Fellow, Christine Olivencia, MS, PA-C, wholeheartedly agrees. After completing her physician assistant studies at Hofstra University, she enrolled in our ACP fellowship in Cardiothoracic Surgery. “After completing an elective rotation in CT Surgery during school, I knew that was the field I wanted to work in,” Christine tells us.
“I was aware there would be a learning curve working in such a high acuity environment,” she continues. “I felt the fellowship would provide the training and education necessary for a smooth transition into my current role as a PA in Cardiothoracic Surgery at North Shore University Hospital.”
Christine’s favorite part of her fellowship was the people she met and the relationships she built during the program. She also felt that she was given the chance to grow in every way possible. Her knowledge base expanded, and her procedural and OR skills improved exponentially.
“I learned how to look at a case and use that clinical information to develop a plan and impact outcomes, all the while keeping the patient first in mind,” she says. “I gained confidence through the fellowship to continue to grow into the provider I’ve always wanted to be.”
Optimize your growth and development
Our third fellowship graduate, Sean Storey, MS, PA-C, explains his decision to join Northwell, “The mission and goals of Northwell’s Cardiothoracic Surgery (CTS) Fellowship strongly reflected my personal objectives to be trained at the highest level of proficiency and develop the critical thinking skills necessary to be successful in cardiothoracic medicine.”
During his fellowship, Sean found the mentoring environment and educational structure to be “phenomenal.” He was able to optimize his growth and development by working across the CTS service line at multiple Northwell locations, and now works as a Physician Assistant in Cardiothoracic Surgery at Southside Hospital.
“My fellowship allowed for an amazing learning environment that was paramount to my transition into professional practice. The clinical environment at Northwell accelerated my growth in ways that could have taken years to obtain and has given me a deeper understanding of my clinical roles and confidence in my clinical decision practices.”
Like all of our PAs highlighted this month, Sean would “absolutely recommend” a fellowship at Northwell Health. He, like Krystal and Christine, stresses the opportunity to accelerate individual growth and development and make a successful transition as part of a team that is rethinking and reimaging health care every day.