My experience as a Healthcare Management Program Summer Associate in the Imaging Service Line.
Written by: Lindsey Feuerzeig, Binghamton University, HMP Summer Assocaite 2019
Healthcare has been an industry that has peaked my interest for most of my life. When I was 10 years old, I went to Huntington Hospital with stomach pains. A few hours later I was transferred by ambulance to Cohen Children’s Medical Center and the next morning I had an emergency appendectomy.
Fast forward to college, I arrived freshman year as a Biomedical Engineering major with a dream to work in stem cell research. Chemistry did not go too well and I switched to my current major, Industrial, and Systems Engineering (ISE), focusing on the optimization of complex processes, systems, and organizations. This major is typically highly focused in manufacturing; however, there has been a recent focus in healthcare as well.
In January 2019, I accepted an internship offer in the Healthcare Management Program (HMP). I later found out that I was placed in the Imaging Service Line, and was interested to see what exactly that meant. The Imaging Service Line provides critical services such as X-Ray, MRI, CAT scan, Mammography, etc. During the course of the internship, I was enthralled with all activities regarding Northwell’s imaging services.
During my internship, I attended outpatient site visits, learned about the clinical aspect of imaging, and most importantly listened, and brought insight back to our leadership team. I worked on volume reports for each facility, as well as equipment reports. I also worked on a major inpatient project at North Shore University Hospital, The MRI Assessment Project. The project detailed data behind the outpatient volume of the hospital including procedure type, referring doctors, and patient demographics. The second part of the project included creating a detailed workflow of the inpatient process and identifying associated bottlenecks. After my completion of the assessment, I reported out at a final presentation to various hospital executives. My project will continue to be executed by my preceptors as my internship has now come to a close.
Reflecting back on my experience this summer, I could not have wished for a better program. The HMP has helped me grow both my technical and soft skills. I was encouraged to step outside my comfort zone throughout all my projects and meet with various stakeholders for their input. As a summer associate at Northwell Health, I was treated as a fellow employee and expected to deliver results to my assigned projects.
I’d like to say thank you to Northwell for offering a robust Healthcare Management Program and I look forward to applying all I’ve learned to my future career in healthcare management.
Summer 2020 applications open in September, check back on our students page for more information.
The 2019 Healthcare Management Program Internship Experience
When 34 Summer Associates started their first day at orientation in June of their 10 week Healthcare Management Program Internship, they didn’t realize how impactful their experiences this summer would be. Coming from all over the nation, junior college students joined Northwell to work across 23 hospitals, service lines and departments to be immersed into the day to day operations of a healthcare administrator. Mentored by Northwell team members and leaders, each Summer Associate had an unforgettable experience.
Working closely with their assigned mentor, our Summer Associates had the opportunity to work on real, meaningful projects that had a major impact on Northwell’s business operations. Projects that they were then able to present out to their fellow Summer Associates, Northwell leaders and executives during presentations at the end of their 10 weeks. This summer, over 100 projects were worked on by our Summer Associates, some examples include:
OR turnover time analysis through processing mapping and SWOT analysis to implement process improvement ideas in the operating room.
Helping to implement a new registration workflow for a new facility that is opening.
Designing and implementing a brand-new, more efficient patient tracking system to reduce ambiguity of the patient progress and location and to minimize any delays in turnaround time between cases.
Designing a scorecard to analyze EMS vs walk-in volume, EMS agencies who bring in the most patients, cardiac arrest, trauma and stroke patients, triage levels, and contribution margins in the Emergency Department.
Compiling data to track the availability of beds in order to improve patient flow and communication by developing an automated dashboard.
Helping to prepare for Joint Commission Certification surveys.
Staffing analysis to determine the need to increase staff due to the opening of a new unit or service.
Determining the idle bed time- time from when a patient has been cleared for discharge, to when the patient leaves their room- by looking at team member process efficiency.
Summer Associates also had the opportunity to participate in weekly Educational Sessions at various hospitals and service lines and team building. This summer they also attended the Nurses Night Yankee game along with Northwell nurses, had a team building session at the beach where they played Northwell trivia and beach games and cooked meals at the Ronald McDonald House of Long Island to feed families with sick children and give back to the community.
The 10 week experience was more than an internship, it was a stepping stone to help junior college students realize their full potential and career opportunities after graduating from college. Don’t just take our word for it, hear from some of our 2019 Summer Associates!
“The HMP has helped a lost Biology major find his way and believe in himself for his future career. This program is truly phenomenal. I have made connections that I believe will last throughout my entire career.”
Achyut DasguptaSouthside Hospital Summer Associate, St. John’s University
“My 10-weeks at the Cancer Service Line flew by! From day one, I was given meaningful projects and assignments that had a direct impact on the patient experience. The Healthcare Management Program provided me the opportunity to explore Northwell’s extensive health system while also being a valued member of the team at my own site. I could not have asked for a better internship experience!”
Morgan TienkenCancer Service Line Summer Associate, Colgate University
“The Healthcare Management Program was an entirely unique internship that provided me with opportunities I wouldn’t have gotten anywhere else. From day one I was seen as a valued member of my team and given meaningful projects that had a tangible impact on the organization. Not only was I able to grow my professional and technical skillset, but I was able to form genuine relationships with my fellow interns that will last far longer than these 10 weeks!”
Jessica DobkinHealth Solutions Summer Associate, University of Alabama
“The Healthcare Management Program was an incredible experience during which I had the opportunity to get hands-on project management experience, to build relationships with clinicians and administrative leaders, and learn something new every day about what it means to be a healthcare administrator. I was empowered to do meaningful work to make patient care better and better every day and this internship has inspired me to pursue a career in healthcare administration.”
Megan McKennaPhelps Hospital Summer Associate, Georgetown University
“This internship is like no other. The amount I learned regarding hospital management and operations over these past 10 weeks is exceptional, and I have gained exposure that has strengthened my leadership skills.”
Katherine HegermillerPeconic Bay Medical Center Summer Associate, Holy Cross University
“The HMP internship gave me first hand insight into what the field of hospital administration looks like. I got a real feel for what healthcare management is and I can’t wait to continue my path in this field thanks to the HMP!”
Alicia GolyskiSouthside Hospital Summer Associate, Boston University
“This summer has been a very rewarding experience for me. I was able to touch almost every aspect of healthcare administration, and my mentors were sure to give me exposure to whatever I was interested in.”
Brittany SteinekeCohen Children’s Medical Center Summer Associate, University of Illinois at Urbana-Champaign
Unbelievable summer, great experience, great environment, best team! I learned so much this summer and grew so much professionally that I can confidently say I want to go into healthcare for sure as a result of this program.”
Chasin MizrahiCardiothoracic/Cardiology Service Line Summer Associate, University at Buffalo
Written by: Valerie Pelling, High Point University Graduate ‘19
I was introduced to playing sports from a young age. Playing soccer, lacrosse and everything in between, I saw my fair share of podiatrists, neurologists, and orthopedists for sports related injuries that were often interrupting my athletic career. Although I didn’t realize it at the time, dealing with these injuries and seeing numerous doctors would lead me to my future career path.
In 2015, I headed off to college to major in Business Administration and to play Division 1 Lacrosse at High Point University. While my academics were going well, I faced a season-ending injury in my sophomore year. I was in need of ACL reconstructive surgery which was a tough pill to swallow, considering I would be out for the next 10 months!
While working with physical therapists to get back on the field, it gradually dawned on me that I wanted to pursue a career in healthcare. With this new passion, I began volunteering at a local hospital. I connected connecting with patients by conducting surveys on how they felt about their hospital visit. My time spent interacting with patients taught me about the importance of customer service and empathy, which are necessary skills in order to work in this field.
Fast-forward to 2019 when the Hospitality in Healthcare Internship Program at Northwell jumped out at me. I was ecstatic about the opportunity to be a part of the patient experience team in the system that repeatedly got me back on my feet. The hospitality internship has opened my eyes to how Northwell truly differentiates themselves from other healthcare systems. The thought and care that goes into improving its patient and customer experience is impressive and the culture the organization prides itself on is sincere and one of a kind.
My experience at Patient Access Services (PAS), a centralized call center for patients and providers, taught me the importance of respect, customer service, and communication skills. PAS is the patient’s first impression for certain practices, and the thoughtfulness and empathy that the customer service agents provide is the reason why Northwell is so great. From the point of view of a long time Northwell patient, any facility that is associated with the Northwell name gives the greatest quality of care. They treat everyone as if they are family, and I am so thankful for the opportunity to work alongside the personnel who make the Northwell patient experience so remarkable.
College students gain first-hand, non-clinical healthcare experience through summer internships
A summer internship provides students with the experiential learning, skills, and connections they need to build a future in their desired industry. Northwell Health’s programmatic internships are the perfect stepping stone to starting a non-clinical career in healthcare.
Students interested in non-clinical careers in healthcare had the opportunity to apply for a diverse selection of unique internships this summer – and potentially lay the groundwork for becoming a full-time employee.
Learn about some of our non-clinical internship programs below:
Hospitality in Healthcare Internships
Our hospitality interns will focus on a holistic approach to enhancing the patient and customer experience. Working within the Office of Patient & Customer Experience (OPCE), interns will explore how a great patient experience can drive meaningful results to patient care.
At the end of the comprehensive internship, students will have worked on projects including coordinating surveys for improvement opportunities, working with volunteer programs, and training and on-boarding team members on patient experience.
If you have a passion for making a difference through philanthropy efforts, then an internship with the Northwell Health Foundation is for you. During this extensive program, interns will get to experience working in a healthcare development office and gain professional skills.
Development interns will get to work on various projects such as frontline fundraising, operations, communications and stewardship, special events and direct marketing and annual giving campaigns.
Students looking to become immersed in the business-side of healthcare might be interested in the Corporate Summer Internship Program which spans across many non-clinical departments. As an intern, students will be provided with exceptional educational opportunities, including a specialized Learning & Engagement series that’ll cover topics from organizational awareness to resume writing and interview skills. To complete their development, they’ll work in groups on capstone projects throughout the summer before presenting them at the end of the program.
As a corporate intern, students may be assigned to a variety of departments including but not limited to:
Office of Legal Affairs
Center for Emergency Medicine
Center for Learning and Innovation
Information Services Internships
College students can help bring Information Technology and Services to life with an internship at Northwell. During their internship, students discover how Health IT capabilities are critical to our ability to deliver exceptional care. Through hands-on learning, interns gain skills in strategic planning, management, deployment, coordination and integration.
IT interns can gain exposure to technology areas like:
Application and Business Solutions
End User Services
IT Security and Risk Management
For those looking to get into healthcare operations, the Healthcare Management Program provides ambitious college juniors with the opportunity to work on operations, finance and patient experience projects. Learn more about the HMP internship here.
Building blocks of success in Healthcare Management Program Internship
This summer in the Healthcare Management Program (HMP), 34 summer associates will work with Northwell Health professionals across and service lines such as Emergency Medicine, Health Solutions, Imaging and Cancer. These ambitious college juniors will work closely with their mentors over the next 10 weeks and contribute to operations, finance and patient experience projects while developing the foundation for a long-term career in healthcare.
The students are from schools across the country including Cornell University, University of Alabama, Colgate University, Binghamton University, University of North Carolina, and Hofstra University among others. They develop an understanding of healthcare administration through hands-on projects such as capital planning, throughput initiatives, utilization & costs effectiveness analysis, redesigning of hospital units, new facility process mapping, annual report creation and much more. Each associate has their own unique experience based on where they work while participating in a cohesive program.
Over the past few years, the program has grown and this summer is no exception. The success of the program has led to the number of summer associate positions increasing from 23 to 34, and by listening to the feedback from previous associates and their mentors, the program has also expanded from 8 to 10 weeks..
And the unique program goes beyond just these 10 weeks. At the end of the summer, interns are encouraged to apply for the HMP’s sister program, the Management Associate Program (MAP). This highly competitive two-year program gives new graduates the opportunity to enter healthcare administration after graduation. This year, approximately 80 percent of our MAP positions were filled by associates from the 2018 HMP class.
Hear from some of our 2019 HMP associates on what they’re most excited about this summer:
Orthopedic Service Line
“I’m excited for the broad set of skills and to experience the breadth of Northwell as a health system. I’m also looking forward to working with the other interns because we have such different backgrounds.”
Emergency Medicine Service Line
“I’m interested to learn the values of Northwell and I’m excited to see how the projects I get put on are able to help the long term goals of the health system.”
Brittany Steineke, Cohen Children’s Medical Center, Jessica Dobkin, Northwell Health at Home, Janice Kim, CTS/Cardiology, and
Aarshia Jain, Cohen Children’s Medical Center
“The HMP internship program is a unique opportunity for undergraduate students. We’re excited to live together, work together, and grow together.”
Northwell Health Solutions
“I’m looking to get hands-on experience in healthcare management. Being able to start networking while in college is important, especially in a health system that is continuously expanding.”
“There’s so many people that work in a hospital, from the secretary to financial officer and I’m excited to get to know everyone. It’s the people that make the culture in healthcare from the first moment they interact with a patient and impact that experience.”
Yash Sehgal, Orthopedic Service Line, Megan Jean Louis, Brooklyn Region-Maimonides, Alicia Golyski, Southside Hospital and Katherine Hegermiller, Peconic Bay Medical Center
“We are most excited to work with the team to help improve operations within our locations. It’s a unique opportunity to lean how healthcare administration collaborate with clinicians within a hospital to create a positive change.”
Chasin Mizrahi, CTS/Cardiology
“Having previously been a long-term patient with Northwell, I’m so excited to see the other side of the care I received. I’m hoping to use my experience and history as a patient at Lenox Hill Hospital to enact change and even further improve the patient experience.”
Zucker Hillside Hospital
“I’m excited to find how engineering tools and applications can be integrated at Northwell within operations. I want to get a full range to experiences to all the ways I can apply my major within healthcare.”
“As a biology major, I was left wondering which direction I’d go after school. I still don’t know, but I’m excited to see how my skill set can help in the background of a hospital within administration.”
Jeremy Holden, LIJ Valley Stream Hospital
“This is an amazing opportunity to grow professionally while making a positive impact on the lives of those who need healthcare.”
“I’ve previously worked in clinical healthcare and now being able to see the other side of it, and see how administration can directly impact the patients, will give me a well-rounded look on how to best improve healthcare operations.”
Lindsey Feuerzeig, Imaging Service Line and Sherri Gormon, LIJ Forest Hills Hospital
“We’re looking forward to learning how daily operations impact care, and seeing how what they do every day can make patient care more accessible and effective.”
2019 Spark! Challenge Awards Ceremony. And the winners are…
Last week, more than 900 people including Northwell team members, faculty and 11th and 12th grade high school students from Long Island, Staten Island, Westchester and New York City gathered to participate in the 5th annual Spark! Challenge Awards Ceremony.
The Spark! Challenge offers high school students a unique opportunity to join one of the 74 participating Northwell departments for a day in the fall and learn hands-on about clinical and non-clinical healthcare careers from our team members. After the students’ Spark! visit, they were asked to design a poster that represents the career they learned about. This year students learned about careers such as:
Clinical Laboratory Specialist
Construction Project Manager
Hospital Executive Chef
Medical Simulation Tech
Patient Experience Director
Talent Sourcing Specialist
And so much more!
During the spring Awards Ceremony, students gave a two-minute presentation to Northwell’s senior executives and answered questions on one career they learned about during their site visit. Students were also able to test out their surgical skills with the da Vinci Xi Surgical System Robot, which is used in Northwell’s operating rooms for minimally invasive surgeries, play with therapy dogs and try their hand in a life-size Operation game.
After presentations, judges deliberated and more than $30,000 in prizes were awarded to the winners for student posters and presentations. We’re proud to announce that the winners of this year’s Spark! Challenge are….
Poster Awards (picked prior to the Awards Ceremony)
First Place: John F. Kennedy – Bellmore-Merrick- Glen Cove Hospital – Operating Room
Second Place: General Douglas MacArthur High School- Corporate Office of the Chief Information Officer (OCIO)
Third Place: Valley Stream Central High School- Orzac Center for Rehabilitation
Facebook Favorite Poster voted on by thousands of Northwell team members: Baldwin High School – LIJ Valley Stream – Operating Room
The need for students to pursue STEM (science, technology, engineering, and math) careers is greater than ever and for good reason. Between 2000 and 2010, STEM-related jobs grew three times as fast as non-STEM jobs – a rate projected to increase.
You may be left wondering what STEM jobs you can pursue. STEM careers go beyond just being a doctor or an engineer – the opportunities are endless! So what are some of the major STEM careers you should be exploring?
Imaging technologists are Allied Health professionals that complete a two or four year program from accredited college. Graduates are licensed by the NYS Department Of Health or registered or certified in a sub-specialty area to perform diagnostic imaging examinations. Using the most advanced imaging equipment, imaging professionals are trained to produce high-quality images that enable the Radiologist (physician) to make a critical diagnosis. Without their expertise, care teams wouldn’t be able to diagnose and treat patients effectively.
You can enjoy the flexibility to choose additional specializations such as computed tomography (CT), ultrasound, nuclear medicine, mammography and more. And as an imaging professional, you’d have the ability to work in a variety of settings such as hospitals, diagnostic labs, and ambulatory centers.
Careers to consider:
Nuclear Medicine Technologist
Special Procedures Technologist
2. Certified Surgical Technologist
Surgical technologists have the important task of prepping patients for surgery and ensuring the operating room’s equipment has been sterilized and properly stocked with supplies. Your job as a surgical technologist doesn’t end there – you’d remain in the OR to assist surgeons throughout the surgery and then help to dress wounds. At Northwell, Registered Nurses and the Certified Surgical Technologist function as a subunit within a team, interacting through a unique, dynamic relationship—one sterile role and one nonsterile role, working in collaboration.
Job opportunities for surgical technologists are on the rise as the growth in population and technology leads to an increase in the frequency of surgical procedures. Completing a surgical technologist certification program usually takes around two years, allowing you the unique chance to quickly scrub into your first surgery after school.
Becoming a doctor or nurse isn’t the only option for science majors to join the healthcare industry! Research careers enable professionals to work in programs and partnerships that help study, test and improve clinical breakthroughs. Medical research also includes working on some of the most exciting technology to treat disease and injury, such as Bioelectronic Medicine (BEM). Not all research careers are clinical either – as a medical researcher you can work in engineering, statistics, and more.
Join together research and technology as part of a team working on cutting-edge discoveries in areas such as health outcomes research, translational science, behavioral science and more. As a member of the research team, you’d also have the ability to work on breakthroughs in major diseases from cancer to lupus to sepsis. Your work could help discover new treatments, therapies and technologies for patients to live a healthier life.
Careers to consider:
Associate Research Statistician
Post Doc Research Trainees
4. Telemetry Technicians
Telemetry technicians, also called monitoring technicians or electrocardiograph technicians (EKG or ECG), are important allied health professionals. These technicians use non-invasive electrocardiographic equipment to monitor patients’ heart rhythms and alert nurses and physicians to changes in the patient’s rate, rhythm and the occurrence of dysrhythmias while on the Telemetry Unit.
Working as a telemetry technician allows you to work within a hospital using advanced technology. There are also increasing opportunities for you to deliver compassionate care to patients within a hospital or ambulatory setting. And training programs prepare you for entering the healthcare industry in just a few months!
5. Clinical Laboratory Scientist
To become a clinical laboratory scientist you must obtain your bachelor’s degree from an accredited clinical laboratory science program, pass your ASCP national certification exam and then become licensed by New York State Education Department (NYSED) to practice. As a clinical laboratory scientist, you can work in exciting fields such as:
Fun fact, Northwell has two brand new, state-of-the-art labs. Our Core Lab/Automated Lab is the largest health system-based lab in the region with the largest Roche automated line of its kind in North America, and one of the largest in the world. Our new Microbiology Lab that has the largest Kiestra Micro automated line in the U.S!
The Spark! Challenge: Educating high school students for future healthcare careers
The 5th annual Spark! Challenge was larger than ever with 74 Northwell teams, and 900 students participating throughout the year! Students from high schools across Long Island, Staten Island, Westchester and New York City were able to directly experience and explore the wide variety of careers available in healthcare. By connecting students, educators, and Northwell Health professionals, the Spark! Challenge is helping to reach, engage and inspire students to consider some traditional and non-traditional healthcare careers.
We talked to Northwell team members who hosted students at their sites, as well as the teachers of the visiting schools to hear how the Spark! Challenge makes an impact on our students.
Staten Island University Hospital (SIUH) – North Campus
At Staten Island University Hospital’s (SIUH) North Campus, students from St. Joseph Hill Academy participated in a mock trauma with life-like mannequins. After exciting tours of the OR and ICU, students also had the opportunity to meet and talk with the surgical team.
Jennifer Pla, St. Joseph Hill Academy teacher, was impressed by the engagement the students had with the doctors and nurses, “It gave students insight into the ongoing education that is necessary for healthcare practitioners to keep their skills sharp and improve patient care. The hands-on activities in the simulation lab allowed students to learn firsthand how difficult and technical these life-saving skills are to perform correctly.”
“The mock trauma scenario provides the ED staff with necessary simulation drills and the students love the realness of the mannequin,” says Anne Marie McDonough, senior director of Rehab Services at SIUH, “Students had an in-depth opportunity to talk with the trauma surgery staff, and they asked some fabulous questions!”
Students from Mepham High School partnered with local EMS services for a demonstration of a distracted driver with an overturned vehicle. With help from the EMS team and Syosset staff, students extracted “patients” in a hands-on scenario, then toured the emergency department and ambulance.
“We had an amazing experience that started with a simulated car accident. The fire department actually cut a ‘driver’ out of the car and followed him through the emergency department,” says Peter Steckle, Mepham High School teacher. “Students got a chance to interact with doctors and healthcare professionals to perform tasks like casting and a laparoscopic procedure. It was an experience they will never forget.”
Debra Clifford, BSN, RN, MHA, director of Patient Care Services has participated in the Spark! Challenge at Syosset Hospital for the past three years, “The Spark! Challenge provides students an opportunity through hands-on simulation to learn about careers in healthcare and has opened pathways for students to volunteer with healthcare professionals, and pursue fields that they may not have previously considered.”
Plainview Hospital’s Spark! Challenge visit gave Bellmore-Merrick CHSD students an interactive experience in the Food & Nutrition Department. From culinary arts and menu design to clinical nutrition and planning, students received an introduction to the culinary world in healthcare before ending the day with a cooking competition.
“Nothing ever becomes real until it is experienced,” says Michael DiGiovanni, CTE teacher and chef instructor at the Culinary Hospitality Applied Management Program (CHAMP) at Bellmore-Merrick CHSD, “The lessons that our students learned from the chef, cooks, and nutritionists at Northwell made their knowledge of culinary arts real and enticing. The Spark! Challenge experience demonstrated the enjoyment and sensibility of this ever-growing industry.”
Eric Sieden, director of Nutrition and Food Services at Glen Cove, Plainview and Syosset Hospitals agreed, “Our Food & Nutrition team was so excited to be able to host and share their experiences with the culinary students. Through their interactions with the cooking staff, students were able to see how Northwell is providing nutritious-restaurant quality meals to a population that deserves and appreciates it. When I was their age, the Spark! Challenge is something I would have loved and definitely benefited from.”
North Shore University Hospital
At North Shore University Hospital, students from Baldwin High School learned about all of the different career opportunities that exist within nutrition and culinary. Team members led them in a tour of the department before challenging them to cook a healthy meal.
Donna Prager, the Family and Consumer Science teacher at Baldwin High School says, “The Spark! Challenge provides an amazing opportunity to gain hands-on experience in a hospital atmosphere. Students have benefited from interacting with professionals in the culinary and nutrition fields and has helped many students solidify their anticipated career path.”
“The Spark! Challenge is always a great day for our team and the students. We all look forward each year to see the future of healthcare in these passionate students. They get so invested in the cook-off that we host each year,” says Michael Kiley, director of Nutrition and Dining Services at North Shore University Hospital, “It is so gratifying to hear a student determine their career by this program, and we have been fortunate enough to have students tell us that because of the Spark! program they made the decision to go to culinary school. What more can you ask for?”
Hear from our students on why they love the Spark! Challenge:
“The Spark! Challenge allowed me to see how medicine is progressing as new technologies are created. I now know that there are various fields throughout the medical profession which are necessary to be able to take care of patients including medical simulation technicians.”
Cayla CruzSt Joseph Hill Academy Student
“The Spark! Challenge was an eye opening experience that allowed me to expand my knowledge of the different aspects of the culinary field that I wish to pursue.”
Timothy SimsBaldwin High School Student
“The Spark! Challenge has taught me valuable lessons about not only the medical field but also teamwork. Every department comes together like a puzzle in order to create a perfect picture of healthcare. Without teams such as the sterilization unit, the scrub nurse would not be able to provide the proper instruments, which ultimately affects the surgeon. With this information, I do not only feel more prepared for the medical field, but also I am more eager to become a part of such an exciting and successful career.”
Megan PoserTottenville High School Student
“The Spark! Challenge at Staten Island University Hospital offered great exposure to students like myself who were not familiar with the field of medical simulation technology. My eyes have been opened to a new facet of medicine I would not have been introduced to otherwise and a new appreciation for professionals in this field.”
Hanna JonathanSt. Joseph Hill Academy Student
“My overall experience with Spark! has immensely impacted my future and specifically influenced my future career decision in surgery. Watching the entire OR staff contributing to the health of the patients made me realize that in the future, I would like to use my individual skills such as leadership and multitasking to contribute into saving my patients life”
Veronica RzeszutkoTottenville High School Students
“Scrubbing in and seeing a surgery was definitely a highlight of all the trips I have been to throughout the med tech program. This reinforced my motivation to be a member of the medical field and even caused me to consider a career as a CRNA. Also, touring the different departments was a great insight on how medical professionals work daily and utilize different technology. All in all I felt very privileged to be part of such a great opportunity.”
Sarah QuraishiTottenville High School Student
“Spending the day at Staten Island University Hospital was truly a great experience! From seeing the residents in action during their trauma rounds to intubating simulated patients, overall I enjoyed gaining knowledge and learning about the various specialties of the hospital.”
Gabrielle Garcia St. Joseph Hill Academy Student
“During the tour and workshop at the hospital, we were able to observe surgeries and shadow a variety of workers in the medical field and pay close attention to the responsibilities of different professions. This left a huge impact on me personally since it showed me that there’s more to the medical field than just being a doctor. There are vital roles in the medical field that most people don’t hear about and this challenge led me to discover such roles and research them. This helps me better understand the choices I make in my future in the medical field.”
Barthina GebrilTottenville High School Student
“I am extremely grateful to have been able to participate in the Spark! Challenge at Staten Island University Hospital. I was able to observe a trauma simulation conducted by the trauma team, as well as hear about different medical careers. I also got to work in the stimulation lab and practice intubating a patient, drilling for a vein, and putting a tourniquet on a patient.”
Chase CohenSt. Joseph Hill Academy Student
“I am very thankful for and enjoyed the experiences I have gained and the connections that I have made through the Spark! Challenge that I never would have made otherwise.”
Justin Brafman Baldwin High School Student
“My visit to Staten Island University Hospital was truly an eye-opening experience. Gaining insight from the different hospital perspectives, such as Simulation Technicians and Surgeons, broadened my knowledge about the many parts involved in running a medical center.”
My Journey to Northwell Health’s Healthcare Management Program
Written by: By Hannah Friedman, 2018 HMP Intern
Northwell Health has been a part of my life since the day I was born…literally. I was born at North Shore University Hospital in December of 1996. Growing up on Long Island, I always felt the presence of the system around me. I grew up inspired by its tremendous reputation throughout my community, but I was unaware of all of the different career paths that could lead me to be a part of it.
As a Biometry & Statistics major at Cornell University, I have taken many math and statistics classes that have applications to both medicine and business. I was always interested in the healthcare industry, but I was also searching for a field that would allow me to apply both my analytical and leadership skills. During my sophomore year, I spent a day shadowing an associate executive director at Lenox Hill Hospital. My fate was sealed as we walked through the halls of the hospital, and he exchanged warm greetings with every employee we passed. That day, I saw firsthand how strong business and interpersonal skills, as well as a desire for helping others, uniquely combine in the field of healthcare management. The following summer, I decided to pursue my interest in this type of work as an administrative intern for Patient Care Services at Lenox Hill. My experience demonstrated how analytics can be translated into meaningful and tangible results that serve to improve patient care. I finally felt like I had found my calling.
There are no words to describe how excited I was when I was offered a position as a summer associate for the Healthcare Management Program at Northwell Health. When I found out that my placement was with the Emergency Medicine Service Line, I wasn’t sure what to expect. To be completely honest, I didn’t even completely understand what it meant. From the very first day, nonetheless, I was immersed as a member of the very strong team that worked in this quick-paced environment. It was so interesting to learn about the service line, which consists of 18 different Emergency Departments. The Emergency Medicine Service Line also partners with Northwell’s Center for Emergency Management and Northwell’s joint venture, GoHealth Urgent Care (GoHealth runs over 44 urgent care centers!). Together, all of these teams are dedicated to providing the highest quality of care to the surrounding communities. I participated in many site visits and worked on a variety of projects with the Service Line Development and Clinical Operations teams. We collaborated with IT to help create an app to standardize the flow of the Emergency Departments throughout all of Northwell’s hospitals, performed an operations review for Nassau University Medical Center’s Emergency Department, helped develop a plan to encourage philanthropy, and more.
My favorite project as a summer associate involved helping to prepare the service line for American College of Emergency Physicians (ACEP) Geriatric Emergency Department Accreditation. I did research on the factors that most significantly impact the quality of a geriatric patient’s Emergency Department visit. I then learned how to use Tableau to perform an analysis on the top diagnoses and admission rates for each particular Northwell site, so that they could develop specific policies and protocols that focus on the geriatric population. The team and I also used these analyses to explain the importance of geriatric care to each site’s leadership team and helped them to complete the application. Northwell Health could be the first system in the country to have Geriatric Emergency Department Accreditation at all of its sites.
Throughout this summer, I learned so much about hospital finance, operations, and management through the hands-on projects, many networking events, and Lunch and Learn sessions. Leaders inspired us through their stories, taught us valuable lessons, and reminded us that they were once in our shoes. Furthermore, I was able to see the skills and qualities that make people successful in the field. Through Northwell Health’s Healthcare Management Program, I know that I truly learned from the best. I am so grateful for the opportunity and can’t wait to apply all I’ve learned as I continue to develop my career in healthcare management.
Submit your resumeto become a Summer Associate in the 2019 Healthcare Management Program Internship.
From exams to important meetings – my journey to becoming a Healthcare Management Program associate
Written by: Ryan Ott, 2018 HMP Intern
Coming into college, I wasn’t exactly sure what I wanted to do. I chose to be an Economics major because I knew that it was broad enough, and it allowed me to explore exactly what my passion was. Being from Long Island, I had always been surrounded by Northwell Health. However, it never crossed my mind what a job in healthcare would really look like. How could you work for Northwell without a MD or Nursing degree? Fortunately, my friend’s father is a Cardiologist in the health system and strongly suggested that I look into healthcare administration.
During the summer of 2017, only a couple of months later, I was set up to shadow 5 different administrators in Cardiology, Internal Medicine, and Business Development. Upon starting, I immediately recognized how special this field was. I grew a passion for the behind-the-scenes work that needed to be done for a physician’s appointment to take place. It was something that I knew I needed to be a part of. After a little over a month of attending meetings, visiting practices, and soaking in the day to day operations of healthcare leaders, I set out to find a way to continue to work with Northwell.
I was briefly told about the opportunity to apply to be a Healthcare Management Program associate. After extensive research, it seemed as if the program was a perfect fit for me. I wanted to continue my healthcare experience, and I yearned for the ability to actually contribute value to a team. After a number of interviews, I finally got the call. I had just gotten out of soccer practice when I saw the voicemail left on my phone. Needless to say, I called back half a second later. I was ecstatic that I was going to have the opportunity to come back to Northwell and be a part of such a highly regarded internship program.
Fast forward to today, where I am just starting my eighth and final week of this program. This program far exceeded my expectations. I had anticipated performing all the stereotypical intern duties, such as running to get coffee and doing work others didn’t want to do. I was blown away by how welcoming the staff at the Clinical Call Center (within Health Solutions) was. Within the first few days, the Director gave me important responsibilities and allowed me to initiate my own projects. Some of my responsibilities ranged from drawing up project plans to designing workflows to be presented to leadership. Looking back on the past 2 months, I couldn’t have asked for a better experience. I was constantly challenged to step outside of my comfort zone. In doing so, I feel like a more well-rounded professional, and more importantly, a well-rounded person. I can confidently say that this program solidified my goals to become a future healthcare leader
Update: Ryan has been offered and accepted a full-time position at North Shore University Hospital once he graduates from Bucknell University in May.
Submit your resumeto become a Summer Associate in the 2019 Healthcare Management Program Internship.
Nursing students gain invaluable experience in eight week Nurse Extern Program
Each summer, our Nurse Extern Program provides Junior BSN students with a rewarding 8-week paid preceptorship. These future nurses gain invaluable knowledge daily to build the strong foundation necessary to launch a great nursing career.
At Northwell, we’re dedicated to helping our nursing externs develop the skills they need to help deliver the best care possible to our patients. “I learned and practiced essential nursing skills but most importantly, I gained confidence in my ability to care for and advocate for my patients,” says Toni Barbarino, an extern at North Shore University Hospital this past summer. “I will carry the lessons I learned this summer with me throughout my entire nursing career.”
The education doesn’t stop at the bedside. Throughout the program, there are educational in-services presented by our nurse educators and leadership. “Nurse externs spend eight weeks of the summer working with the best nurse educators, RN preceptors and team members gaining knowledge and confidence as the begin their Senior year,” says Ellen Lorenz, RN, BSN and program manager of nursing fellowships and recruiting. And the externs agree! Mary Ellen Zarriello, an extern at Long Island Jewish Hospital, adds, “From the first day of the summer program through the last, the nurse educators made every effort to ensure that I, and my fellow externs, had exceptional opportunities for professional and personal growth.”
This isn’t just a summer externship, it’s a stepping stone. “Our goal is to hire our externs at Northwell when they graduate,” says Ellen. Students in the extern program not only develop a strong skill set while they’re still in school, but they’re building lasting relationships with future peers. Most importantly, their passion and commitment to patients is only strengthened as they gain unique experience in real life settings.
And the program’s only growing! This year’s 2018 program hosted over 70 nurse externs at 13 hospitals, more than 2017’s 60 externs and nearly double the number from 2015. As it continues to expand, our Nurse Extern Program is helping more and more nursing students achieve their full potential to start a great nursing career.
By investing in our students today, we’re helping to redefine health care for years to come. This program not only allows for externs to learn from nurses with years of experience but introduces them to settings they won’t see in their clinical rotations. Nursing students finish their summer with a better understanding of the full spectrum of nursing, and an ignited passion to finish becoming a registered nurse.
Hear from 2018’s summer Nurse Externs on why they loved our Nurse Extern Program:
“Being a nurse extern at North Shore University Hospital was truly a once in a lifetime experience. My favorite program feature was working one on one with my preceptor. My preceptor was patient with me as I learned, took time to teach me all that she could, and helped me gain confidence in my skills and myself! At the Golden Ticket Event a statement was made that this program transforms you from a student to a nurse, and that is exactly what it did! Thanks to Northwell I know that I am made for this!”
Emily Blunnie, Binghamton University Nurse Extern, North Shore University Hospital
“I was a nurse extern at North Shore University Hospital for the Summer of 2018 where I worked one on one with a nurse in the Operating Room. I truly got to see what it is like to work as a nurse by working three 12-hour shifts per week for the first time. I loved being in the operating room because this area is not a part of my clinical rotations in nursing school. Being placed one on one with a nurse made the experience feel so personal and gave me so much time to ask questions. The nurse educators always went out of their way to make sure we were getting the best experience possible. This was a learning experience unlike anything else I have ever had, and I cannot be more thankful for what it has done for me. Going into my senior year of college, I feel more prepared and motivated than ever before to finish nursing school with this background.”
Shannon Ramos, Adelphi UniversityNurse Extern, North Shore University Hospital
“The Northwell Health Summer Nurse Externship was an invaluable experience that provided me with the opportunity to work alongside and learn from the most exceptional educators, preceptors, and staff. Each shift I was challenged to grow my bank of knowledge and skills, all of which will be imperative in my future career as a registered nurse. This externship gave me the opportunity to be a part of simulation experiences, as well as be a member of the healthcare team. I am so grateful for the confidence and practical experience this program provided me with.”
Ashley Schuette, Stony Brook UniversityNurse Extern, Cohen Children’s Medical Center
“This summer I had the opportunity to be a Cohen’s Children’s Medical Center Nurse Extern. This externship provided me the skills and confidence that no other opportunity would have given me. I made amazing memories, met incredible people and worked with some of the best pediatric health care providers. Being in the pediatric intensive care unit has always been a dream of mine and this externship experience has only reinforced my dreams of being a PICU nurse. I look forward to the amazing experiences Northwell has to offer and I am extremely grateful for this past summer.”
Gabriela Pontes, Sacred Heart UniversityNurse Extern, Cohen Children’s Medical Center
“This program helped me further prepare for the transition from a nursing student to an RN. I was truly submerged into the all-around patient care from team meetings with other health care professionals, to hands on nursing care working side by side with my RN, and independently communicating with patients and families. Entering my final semester of nursing school, I am feeling most confident about my skills and feeling that I have tied together everything I have learned in school from this externship.”
“The Northwell Health Summer Nurse Externship Program can only be described in one word…invaluable. Every moment of my summer was filled with experiences that cannot be matched by any other healthcare system or clinical site. My time in the Surgical ICU at Long Island Jewish Medical Center was transformative in my nursing education. I am excited for my last year of nursing school and for my career ahead knowing that I have been exposed to such a high standard of healthcare as a part of this program. This program has transformed me from a nursing student to a confident nurse professional.”
Meghan Scanlon, Villanova UniversityNurse Extern, Long Island Jewish Hospital
“The Nurse Extern program was a deeply rewarding experience that has not only helped me develop and strengthen clinical skills, but most importantly taught me the value and significance of patient and family centered care. Northwell Health, especially Long Island Jewish Medical Center, is filled with dedicated employees who were beyond supportive and welcoming throughout the duration of the program. As I move on within the nursing profession, I will always value the opportunities the externship has provided and treasure the memories it has created.”
Dana Beneventano, Sacred Heart UniversityNurse Extern, Long Island Jewish Hospital
“Northwell Health’s Summer Nurse Extern program is the perfect combination of education and on the job experience. I found myself applying prior knowledge learned in school, as well as new knowledge I acquired from my amazing preceptor in the clinical setting at Glen Cove Hospital. The training and education I received completely prepared me for my future endeavors as an RN. This Nurse Externship left me feeling like I really made a difference and contributed to the well being of the patients who I cared for. The best part about this program was the one on one collaboration it offered to each and every student! I feel super confident entering my final year of nursing school, and I am so grateful to have had this opportunity with Northwell Health.”
Hannah Cullen, College at BrockportNurse Extern, Glen Cove Hospital
“The Northwell Health Nurse Externship was truly a life changing experience. The program has changed me not only as a nursing student, but as a person as well. This past summer I gained skills, knowledge, and developed competency as a nursing student, but what I am most thankful for is the confidence this program afforded me. With the support of my preceptors, nurse managers and nurse educators I was able to conquer competencies that I never thought possible as a student. Thanks to the Northwell Health Nurse Externship I begin my senior year of nursing school confident in my skills and with an even more intense passion for the nursing profession. This program has left me both excited and eager to begin pursuing a career in nursing and has made me sure that I am made for this!”
“I am so grateful that I had the opportunity to work as a Northwell Health Summer Nurse Extern at Southside Hospital. The guidance and clinical expertise that I received from my preceptors and educators were invaluable. I truly enjoyed my experience and I look forward to using the knowledge and skills that I learned this summer in clinical this year.”
Nicole Forman, Stony Brook University Nurse Extern, Southside Hospital
“At the beginning of the externship program, I thought that I knew what nursing was about. Being in the emergency room opened my eyes to a completely new side of nursing, and led me to having experiences that I had never imagined taking part in. I will be a better nurse because of this. Thank you Northwell health for this amazing opportunity.”
Abby Celt, University of MichiganNurse Extern, Lenox Hill Hospital
“I fell in love with this externship as well as Lenox Hill Hospital and Northwell Health and I hope to return as an RN. It was the most educational and enlightening experience I have received throughout nursing school and has strengthened my passion for the nursing profession.”
Chaffee Crowley, Fairfield UniversityNurse Extern, Lenox Hill Hospital
“The summer Nurse Externship program at Northwell was a wonderful experience. The program encouraged critical thinking skills and helped me advance my clinical nursing skills. My preceptor fostered a learning environment and helped me gain confidence in the clinical setting. I had many optimal learning opportunities and by the end of the program I felt like I had become part of the Northwell nursing team.”
Sarah Plunkett, Molloy UniversityNurse Extern, Plainview Hospital
“Being a Nurse Extern at LIJ Valley Stream was truly an experience I’ll never forget. Before the program, I remember feeling anxious about becoming a nurse and the high expectations that are required of nurses, but after the 8 weeks, I have definitely felt more confident and excited to be an RN in the Northwell System. The entire staff of LIJ Valley Stream were incredibly welcoming and as genuine, I felt like a part of their family very quickly. This experience had validated all the information I learned in nursing school and it was awesome to see what I learned put into practice. I am truly glad I got the opportunity to be a Summer Nurse Extern at LIJ Valley Stream.”
Benya Rodthong, Molloy UniversityNurse Extern, LIJ Valley Stream
I entered this externship knowing I would learn, of course. I learned about the nursing career, witnessed interprofessional communication, performed and observed skills, and practiced speaking to patients and professionals. But what I am most grateful for are the relationships I made with everyone I encountered at Plainview Hopsital. I am also immensely grateful for the abundance of knowledge I’ve learned about myself through bedside nursing. I’ve realized it’s not always about what you can teach patients, but what patients can teach you. I’d like to specifically thank all of the wonderful people on the telemetry unit. The experience I’ve had with Northwell are memories and lessons I will never forget, and they are helping me become the nurse I strive to be. I am honored to have been part of this program, because now I truly know I am made for this.
Julie Considine, St. John Fisher CollegeNurse Extern, Plainview Hospital
Students: Find your future at Northwell Health as an Information Technology Intern!
At Northwell Health, you have the opportunity to use Information Technology (IT) to make a positive impact on the lives of others. That’s because our progressive Health IT capabilities are critical to our ability to deliver exceptional care for our community.
Through our Information Technology Internship, you can play a key role in advancing our solutions in areas such as strategic planning, project management, security, informatics, infrastructure, and more. Through your participation in the program, you will also be well positioned for success as a prospective Northwell Health employee. But don’t take our word – listen to what our interns had to say!
Northwell Health IT interns don’t sit on the sidelines – they’re in the game! That’s how Rebecca Logan, IT Project Administrator Intern, felt. “I was able to shadow the Project Administrators and was exposed to everything they do on a day to day basis. I was also included in all types of meetings and training. I was even invited to attend their first team outing at Citi Field, which made me really feel like I was a part of the team!”
As an Information Technology intern, you’ll learn from a department that is integral to the largest health system in New York State. Kristin Wisniewski, MBA Project Control Coordinator, discovered this during her internship. “The biggest takeaway I learned is that as a whole, Northwell Health relies heavily on the Information Services department. Information Services is the main driver behind the most current and efficient technologies available to help provide the best quality of care to patients.”
Although you’ll be working in the Information Services department, you are first and foremost, a part of the Northwell Health family. “I especially loved the culture that Northwell promotes in its facilities. I was always greeted with a smile and treated equally,” said Shaina Koch, IT Security Investigations Intern.
The Information Technology Internship can ultimately lead to a job offer. It did for Rebecca Logan, who was offered a Project Administrator position at the end of her internship, “I am very thankful for the opportunity I have been given, and look forward to all of the opportunities to come! I’m excited to see what the future has in store for me as my career unfolds at Northwell Health!”
No matter what path your career takes, an Information Technology Internship is an invaluable experience for any student. Shaina Koch, IT Security Investigations Intern, agrees. “As cliché as it sounds, the most prevalent lesson I learned is to always put in 110%. Always ask for work and ask plenty of questions. Only you can stand in the way of your success!”
The application for the Summer 2019 IT Internship Program will be opening in February of 2019. Check back for more information and be sure to join our talent community.
Igniting the Spark!: Inspiring future healthcare leaders
This year marks the 5th annual Spark! Challenge created by the Northwell Health Workforce Readiness team and it’s on track to be bigger and better than ever. Unique to Northwell, the Spark! Challenge provides students and team members the opportunity to connect across our vast health care careers.
Programs are provided on-site in both clinical and non-clinical positions for the students to learn directly from our participants. These “Career Days” are followed by an awards ceremony where both student and employees can be rewarded for their activities. Dorothy Feldman, SVP, Chief Risk Officer is a shining example of successful employee involvement and has been a big supporter of the program for years.
A former teacher, Dorothy credits this career history as an influence on her desire to participate in the Spark! Challenge. “The Spark! Challenge gives us a chance to be involved in the communities we serve and to showcase the talent and opportunities at Northwell,” she says, “Having the students on-site has been a lot of fun and my team loves working with them.”
Getting the next generation involved with her risk management team is helping to innovate the way we educate students about health care careers opportunities they might not know much about. And to educate them that Northwell goes beyond just clinical positions. Dorothy says, “The Spark! Challenge has been a wonderful experience for the students that have attended as well as the Risk Management team. We’re able to teach the students and give them information on the variety of career opportunities in our health system outside of the clinical jobs.”
The Spark! Challenge helps students ignite new interest in STEM. By visiting different Northwell departments like the Risk Management team, students get a unique look at where their careers can take them from the employees themselves. These students are the future of our health system, and connecting with them early on is a high priority at Northwell Health.
Not to mention – it’s fun! “Team members enjoy the opportunity to tell the students about their journey at Northwell. For the 2018-2019 program, we are hoping to have even more team members involved.” With three years of experience, Dorothy’s also a great resource for Northwell employees starting the program at their location or participating for the first time. Her advice? “Over prepare! The kids can go through your material very quickly.”
Healthcare Management Program Interns reach new heights
This summer, 24 talented college juniors and seniors had the opportunity to experience the operations and different roles that make a health system successful. Through our Healthcare Management Program (HMP) Internship, interns built their leadership skills and gained invaluable experience and knowledge in the dynamic healthcare field in this elite 8-week program. In between operations projects, learning from their mentors, and gaining experience at their site, our interns had a summer packed with activities.
The second half of the program included a day trip into New York City. The morning was spent with educational sessions and team building. And there’s no better way to end a day in the city than with a Broadway show! Interns had the chance to enjoy the Tony-winning musical, Come from Away and experience New York’s culture.
Our HMP interns also spent a day at Project C.A.R.E. (Cooperative Activities Ropes Experience) at South Oaks Hospital. Starting with team building exercises, interns worked together to tackle obstacles and climbed to unexpected heights. Problem solving games in this adventure-based workshop taught interns the importance of working Truly Together. And by the end of the day, they were cheering each other on as they overcame fear and nerves on the high ropes elements.
As the internship drew to a close, the HMP interns prepared to give their final presentations. These 15-minute presentations were given in front of their mentors and other Northwell senior leadership in a day-long session. Interns had the opportunity to showcase the different projects they worked on throughout their program. Not only did they get to reflect on what they’ve learned and accomplished, but they had the unique chance to share their insight on how Northwell can continue to improve our operations.
With the presentations successfully wrapped up, it was time to celebrate! The day ended with an HMP Alumni Dinner where interns were able to network with previous HMP interns, mentors, and some of Northwell’s executives.
The summer may be ending, but this isn’t the end of the road for our interns. Interviews for HMP’s sister program, the Management Associate Program (MAP), are currently under way. And many of our interns will go on to begin their careers with Northwell after their graduation. Last year, 12 interns were offered positions in the highly competitive two-year program that helps forge an early path into healthcare management at Northwell.
We asked some of our interns for their parting thoughts. Check them out below!
I think this program and programs of this nature are incredible. For someone with limited resources in terms of connections and guidance, programs of this nature are why I am the person, and in the position, I am today. I am so thankful for the opportunity, and I am poised to be a leader within healthcare in the future. If I did not have the support from all of you and Northwell as a whole I could not be saying or doing any of this. I am truly blessed and honored to have been a part of this program, and cannot express my gratitude enough. Thank you all so much for believing in me and my fellow associates and providing this platform to learn and grow, it truly says so much about Northwell and the people who work for Northwell.
Kenneth KnappGeorgetown University
I came into this internship 100% out of my comfort zone, but I pushed to make sure I would leave with a different perspective on healthcare in America. I have learned so much about health systems, payer mix, and operational management (just to name a few) that I know I would not have been able to get anywhere else. It was truly an internship experience where I had the opportunity to make mistakes and learn from it as well as figure out my own style of leading and making a mark. I could not have pictured myself anywhere else.
Akua Serwaa-SefaEmory University
I wasn’t sure what to expect coming into the Healthcare Management Program internship. I assumed the majority of my duties would revolve around normal intern duties (i.e. fetching coffee, sorting papers). I was pleasantly surprised when my work was actually contributing to the patient’s experience. Only a few days in, one of my projects made it onto a PowerPoint presentation which was shared with several administrators. As the 8 weeks passed by, I was dreading the end! I genuinely felt like a valued member of the team, and these experiences provided me with several tools that I will be able to take with me throughout the rest of my professional career.
Ryan OttBucknell University
The HMP program was an exceptional experience with diverse and varied opportunities that gave me a unique insight into management and operations. It has really shaped my foresight and perspective on the future to allow to me know that I too can make an impact.
Oreoluwa OloruntobaBrandeis University
Through Northwell Health’s Healthcare Management Program, I know that I truly learned from the best. I learned about hospital finance, operations, and management through hands-on projects, many networking events, and Lunch & Learn sessions. Northwell leaders inspired us through their stories, taught us valuable lessons, and reminded us that they were once in our shoes.
Hannah FriedmanCornell University
The Healthcare Management Program not only challenged what I knew about health care, but really pushed me to be the best professional I could be. I really felt like I was part of a team and that if there was something I didn’t know and couldn’t do, I would have the support from my peers and colleagues. The projects I worked on over the summer were real and had a lasting effect on the health system, and the opportunities to connect with senior healthcare leadership were always available. I could not recommend the program enough!
Students dive deep into health care administration in unique internship
Summer’s nearly here and that means it’s time for our Healthcare Management Program (HMP) Interns to arrive. Over the course of the next 8 weeks, 24 talented college juniors will work with Northwell Health’s professionals to gain invaluable skills to advance their careers.
With this year’s program received more than 900 applicants from across the country, only 24 of the nation’s most promising students were selected for the program. These ambitious juniors traveled from schools as far as Stanford University to as close as Hofstra University. Other students came from universities like Georgetown, UVA, Cornell, Colgate, Rochester, and UPenn to intern at our 18 participating sites. These locations offer diverse experience in tertiary hospitals, community hospitals, specialty hospitals and service lines across Long Island, Queens, NYC, Staten Island and Westchester.
Interns competed in team building challenges during orientation. Here’s our winning team celebrating their victory!
This isn’t your typical internship. Our interns will be pushed to fully immerse themselves in hospital operations. Nowhere else in healthcare will interns have the unique opportunity to work with senior leadership and finish projects that will help build efficiency for years to come. Students will learn to take initiative, how to work independently, and how to navigate the complexities of a changing health care landscape — no coffee orders and basic filing here!
Outside of their internship, the HMP interns will also receive key networking opportunities to fill their summer with powerful opportunities. Between events like informative lunch and learns to our Healthcare Management Program Alumni dinner, interns will grow their skillset on and off site. Interns are even scheduled to take on New York City as a whole in an exciting team building day trip!
And their unique Northwell Health experience doesn’t have to end with the summer. Interns from the Healthcare Management Program are the perfect candidates for its sister program, our Management Associate Program (MAP). MAP gives new post-graduates the full experience of healthcare management, with some HMP interns ending the the summer knowing they will have a full-time job after graduating. This highly competitive two year program helps talented individuals forge an early path into healthcare management and develops them into effective leaders. Last year, 12 HMP interns were hired into full-time MAP positions!
One summer can help set these ambitious interns up for long-term success. Take it from former HMP intern and current Sr Associate in Financial & Operations Management at North Shore University Hospital, Kate Van Der Sloot , “HMP provided me the technical skills, mentorship, and opportunities for professional development that I have always dreamed of having. By arming me with these resources and support early in my career, Northwell Health has given me the tools and path to become a future leader in healthcare.”
We checked in with some of our interns after their first week. Check out their first impressions below!
“I’ve learned so much in a few days and there’s still so much I don’t know, which is both humbling and inspiring”
Hee Joo KoStanford University
“I believe on of the most profound first impressions I have had in my first week — as someone who used to want to be a physician — is the positive impact on health care that anyone within the system can make. Being able to assist with training materials and the updates to safety materials it has been extremely interesting to see how the Organizational Development office at Phelps Hospital is able to contribute so much to the hospital, and thus patient care!”
Ken KnappGeorgetown University
“I can’t believe the first week is over! It’s been very rewarding. Not only have I enjoyed working in Health Solutions at the Clinical Call Center, but I’ve already seen how my work has been put to use. Something I was working on made its way into a presentation for an important meeting.”
Ryan OttBucknell University
“My first impressions of the program are that everyone has been very welcoming and excited for me to start helping them with projects. I hope to take part in some exciting projects throughout the summer and learn a lot about healthcare.”
Jonathan LeitmanCornell University
“I was both nervous and excited to start as an HMP intern at Long Island Jewish Medical Center. I never could have imagined that at 9:00 AM on my first day, I would be standing in a circle with nurse managers, directors, and other hospital staff for an OR meeting about first case start times. By the end of the first week, I have already been able to meet many incredible people from different teams throughout the hospital, observe endoscopic procedures, and have direct patient interaction. It has been a whirlwind, but I cannot wait to see what’s in store for the rest of the summer.”
Kaley O’ConnorBrown University
“Throughout my first week of working for the Emergency Medicine Service Line, I was exposed to the unique combination of compassion, leadership, and analytics that the entire team demonstrates. I have already seen the ways in which every finance and operations project is driven by the goals of improving the patient experience and the quality of care. I am looking forward to continuing to learn from my mentors and begin my career as a health administrator through the Northwell Healthcare Management Program.”
Hannah FriedmanCornell University
“The HMP internship has so far been a nice glimpse into the field of healthcare management. I’ve enjoyed seeing what day-to-day work is like at Monter Cancer Center.”
“The Spark! Challenge is a wonderful way to excite students about the vast scope of clinical and non-clinical careers in health care.”
–Cheryl Davidson, Sr. Director of Workforce Readiness
It only takes a spark to light imaginations. For the past four years, that’s exactly what Northwell Health’s Spark! Challenge has done. This unique program teams local high school students with Northwell Health employees in order to:
Grow student interest in STEM health care related careers.
Build a pipeline of students to energize the future workforce.
Creates career awareness through exploration and experiential learning.
Provide an introduction to Northwell Health’s culture, values and mission.
Give teachers/school counselors insight into the scope of health care careers.
This year, 600 junior and senior high school students from 32 local schools participated in the Spark! Challenge. They were supported by 50 Northwell Health teams, representing careers in areas such as:
And MUCH more….
You can view the complete list of participating departments and careers here.
Engaging future healthcare leaders.
Through the Spark! Challenge, students were given the opportunity to preview clinical and/or non-clinical career paths through practical and engaging encounters with professionals in the field. After their visit to a Northwell facility they had two assignments:
Create an advertisement spotlighting one of the careers highlighted during their visit,, successfully connecting the job to one of Northwell Health’s values.
Share the career they explored through a two-minute presentation at the Spark! Challenge award celebration (with their student team).
“It was a privilege to participate. I was energized by the experience!”
–Deborah Schiff SVP and Executive Director, Ambulatory Strategy and Business Development
The envelope please…
The Spark! Challenge Award Ceremonies were held on April 12, 2018 at The Cradle of Aviation Musuem. Northwell Health’s EVP and Chief Operating Officer Mark Solazzo and Joseph Moscola, SVP and Chief People Officer awarded the prizes. In true Northwell Health fashion, Mark doubled the originally planned prize money and ended up awarding a total of $26,000 to the winning school teams. Congratulations to the winners:
Presentation Winners – $2,000 awarded to each school team
Plainview-Old Bethpage John F. Kennedy High School
Valley Stream Central High School
Tottenville High School
Sacred Heart Academy
Presentation Honorable Mentions – $1,000 awarded to each school team
William Floyd High School
Baldwin High School
Tottenville High School
John F. Kennedy High School, Bellmore-Merrick School District
Amityville High School
Smithtown High School
First Place Winner: Glen Cove High School, $5,000 award
Second Place Winner: Lindenhurst Senior High School, $3,000 award
Third Place Winner John F. Kennedy High School, Bellmore-Merrick School District $2,000 award
Northwell Health is grateful to all of the student participants as well as the Northwell Health employees who donated their time to make this year’s Spark! Challenge such a success. Next year promises to be even better!
“Kudos, to the Spark! Challenge winners and every participant. You each brought your whole self to the Challenge – not only your knowledge and expertise but also your enthusiasm and appreciation for our values. Stay true to who you are, keep your convictions, be courageous and you will become an authentic leader!”
— Tom Thornton – SVP, Northwell Ventures
FIRST PLACE – Glen Cove High School
SECOND PLACE – Lindenhurst Senior High School
THIRD PLACE – John F. Kennedy High School, Bellmore-Merrick
How to start your career in health care before you’ve earned a college degree
You don’t need a college or advanced degree to begin a rewarding healthcare career that can really take you places. Whether you’re not sure if a traditional four-year degree is for you, or you would like to enter the workforce sooner, you can begin your career journey in a middle skills position at Northwell Health. There are huge benefits to starting your career in one of these high-demand jobs, and that’s why we’re spreading the word about these opportunities.
“Middle skills” is defined as anything above a high school diploma but lower than a baccalaureate degree including certifications, trade schools, associate degrees and certain licensing. Opportunities include specialty technicians such as EEG, EKG, surgical techs, sterile processing techs, radiology techs and careers as medical assistants and phlebotomists, nursing assistants and more.
A middle skills position offers you opportunities to create a robust career. From initial hire, there are multiple career pathways available– complete with competitive pay and benefits packages. Imagine this…
You begin your career as a central sterile technician, ensuring surgical equipment and instrumentation is sterile, and begin to gain essential work experience in the healthcare industry. You decide that you want to work directly in the operating room, and pursue education as a surgical technician (did you know Northwell offers tuition reimbursement for qualified employees?!). After that, you decide to go back to school to study nursing, and eventually, you could put all this experience and education into becoming an OR nurse. Perhaps you decide that’s not the direction for you and continue to management in your particular role. We’ve seen it happen!
The real attraction of working in middle skills is the demand. There is a shortage of people working in these essential jobs across the country and these positions are critical to the healthcare workforce. Starting in a middle skills job can give you the experience, the network, the demand, the education and the opportunity to succeed in the health care field without a college degree.
About Workforce Readiness
We’re spreading the word about middle skills opportunities through Northwell Health’s Department of Workforce Readiness, which partners with educational institutions and creates initiatives to support the workforce of tomorrow. We work collaboratively on local, state and national levels to increase awareness and address the STEM workforce gap. We provide a collaborative voice between industry and education.
From the Cancer Institute to a tertiary hospital – my internship experience
Written by: Alexa Bernardini, 2016 & 2017 HMP Intern
If it had not been for the Office of Undergraduate Biology at my university, I would have never been exposed to the opportunity to apply for Northwell Health’s Healthcare Management Program (HMP). After visiting the office to discuss career opportunities that would combine my passions for the biological sciences and business, a student advisor raved about her experience working for Northwell Health and mentioned I should look into the HMP program. As a sophomore, it was rare to find an internship opportunity that delved into the world of healthcare administration and enabled me to work with so many different departments throughout the health system.
I started my Northwell Health journey at Monter Cancer Center, where I was able to gather resources to build an internal website for Cancer Institute members across all sites. By leading this project, I interacted with many departments such as finance and operations, cancer research, and academic affairs among many others. One of my favorite parts about this project was being able to meet leaders throughout the facility who graciously welcomed me to the team and were happy to answer all of my questions to further my learning and engagement. Our goal was to develop the Cancer Institute as a unified and prominent entity for cancer treatment, research, and education. The first step to achieving this goal was having a place for all Cancer Institute employees to access to information regarding clinical trials, Continuing Medical Education events, cancer conferences, and community outreach initiatives. When my internship ended, I still followed up regarding the progress of my project, and loved knowing that I added value throughout my time at Monter Cancer Center.
Upon reaching my junior year of college, I was able to apply what I had learned at Northwell Health to my courses and campus organizations. As I reflected on what I had learned during my internship, I knew I wanted to return to Northwell Health the next summer at a different site to absorb even more information from a different perspective. Fortunately, I was given the opportunity to once again join the HMP program, where I am currently spending my summer in the hospital operations department of Long Island Jewish Medical Center. I have learned that I enjoy working in both atmospheres, LIJ as a large tertiary hospital and Monter Cancer Center as a smaller, outpatient cancer treatment facility. Something I love about the HMP program is that there are so many different sites throughout the health system that participate in the program, and I can hear about other interns’ experiences who are placed at different locations. While at LIJ Medical Center, our team has been collaborating with the team at North Shore University Hospital to work on a hypothetical business case regarding the Pre-Surgical Testing (PST) care model. Our goal was to design an off-site location that combined two of the region’s existing centers. This theoretical project has been a great learning experience to identify what goals a project of this size would want to accomplish, such as the desire to maximize operational efficiencies, standardize procedures, and ultimately create a more positive patient experience. We took the time to plan, shadow their processes on-site, and combine the best practices of both PST locations to create a care model that features an ideal blueprint of the new space, taking into account estimated patient volume and length of stay.
After spending two consecutive summers as part of the Northwell team, I have learned that working in healthcare administration across sites has the common theme of integrating departments and unifying their workflow processes and workplace culture.
Update: Alexa has been offered and accepted a full-time position once she graduates from Cornell University in May.
Submit your resumeto become a Summer Associate in the 2018 Healthcare Management Program Internship.
Experiencing health care through the Healthcare Management Program Internship
Written by: Ketrah Mugambe
When I first started my summer internship at Northwell Health in the Healthcare Management Program, I thought I had a sound idea of what I wanted to do in my career. Being a science major, it made perfect sense to want to pursue healthcare from a clinical standpoint. I had no idea of what an administrative job in health care could offer. I figured – why not go against the grain a bit? Why not see what else is out there?
So I spent eight weeks with a little yellow notepad and a ballpoint pen, trying to absorb every aspect of health care management I would encounter. From finance to operations to data analytics, my learning curve was intense. My projects were new and overwhelming. And unfortunately for me, my pure science course load in undergrad proved to be absolutely zero help.
Every day in the office was different, and the variety of projects that I had was a true testament to that. To name only a couple, I was tasked to give suggestions of improvements to an oncology lab based on my observations, as well as to create an internal employee survey measuring employee satisfaction and engagement. I was working with real-time data, and important information that was of great use to my preceptors. It was a bit intimidating, determining the best way to utilize it all.
What motivated me, though, was the trust my preceptors had in me to get the job done, despite me being an intern with so much to learn. Throughout each of my projects, I was expected to know exactly what was expected of me, but to also know what my limits were and when to ask for help. I was called on to report back the results I found, making me feel like an integral part of the discussions that took place in that second-floor conference room. And most importantly, I was held accountable for ensuring that my output was my absolute best effort. Each day brought a different challenge, but I had the guidance and the support I needed to meet each one.
So while I came into my internship not really knowing what to expect, I can happily say that this summer turned out to be an incredibly rewarding experience for me. I not only learned a lot about Northwell, and their commitment to their patients and employees, but I also learned a lot about myself, and about what my capabilities are. This summer I had the great opportunity to be a part of a team, a team that needed me just as much as I needed them.
For those of you wondering where I stand in terms of my career plans now, the administrative side of healthcare has definitely caught my eye. The hustle and bustle that occurs behind the scenes, and not on a care facility’s main floors is an experience like no other. But overall, I have come to learn that there is definitely a career for me in healthcare, regardless of what path I will ultimately decide to take.
Submit your resumeto become a Summer Associate in the 2018 Healthcare Management Program Internship.
My journey in the Healthcare Management Program Internship
Written by: Jimmy Yoder, 2017 HMP Intern
I got the call I would be working in the Big Apple this summer in the middle of my finance class. Filled with excitement, I was practically squirming the rest of class. Needless to say, I didn’t do too well on the quiz that day. Four months later, I was on the way to my dream city for the summer to work at Northwell Health in the Cardiothoracic Surgery and Cardiology Service Line.
I’ve always had this obsession with living in a big city. Maybe it’s because I grew up in a boring suburb or maybe I just love breathing sub-par air. Regardless, I was made for New York. Northwell Health was the perfect internship for me. However, Healthcare Administration hasn’t always been my path. The majority of college was spent preparing for medical school. This let me dip my toes in the water and see if this is the right choice for me.
Day 1 at North Shore University Hospital rolls around and it was a whirlwind. For starters, my boss LOVES the stairs and my body does not love the stairs. The campus was and still is, so incredible. Almost a tiny city filled with thousands of employees and patients surrounded by world-class healthcare. From the get-go we had assignments. Whether it was data analytics, operations or marketing, we were pushed out of our comfort zone. I literally spent a week staring at excel trying to figure out that beast. The panic of not knowing a single thing about what I was doing began to hit. I sat down with one of the Management Associate Program associates and she told me you’re not growing if you’re comfortable. So I kept on trucking and utilized all the people around me. We were given work that actually means something and can benefit the service line, which not a lot of interns at other companies can say.
My Northwell Health experience has been one for the books. Aside from learning perhaps more information than I have in the classroom, the other interns have pushed the experience from great to incredible. A group of us, the out of state “commuters”, have gotten so close. From after work dinner, Broadway shows, happy hour and so much more, we became closer than ever. I think that is going to be the hardest part, going back to our respective universities and not seeing each other for an absurd amount of time. You know us millennials though; we will stay in touch through one of our 20 social media platforms. Lastly, I am so thankful I had such supportive preceptors pushing me to grow and challenging me, but most importantly helping me learn.
Whether my journey with Northwell Health continues or I end up someplace else, I’ll look back and know I was Made for this.
Update: Jimmy has been offered and accepted a full-time position at Northwell Health after he graduates from the University of Texas in May.
Submit your resume to become a Summer Associate in the 2018 Healthcare Management Program Internship.
We’re made for taking on challenges with innovative solutions.
The health care industry is going through its most dramatic change in history. Because caring runs through everything we do, we strive to stay a step ahead in defining the way care is delivered in these constantly changing times. When you combine this changing industry landscape with a critical shortage of nurses and other skilled clinical professionals, STEM (Science, Technology, Engineering, Math) education takes on a new and urgent priority.
We’re excited to be able to do our part to make a difference. Led by Cheryl Davidson, our Senior Director of Workforce Readiness, we’ve put a number of innovative STEM-focused initiatives in place. And our efforts are being recognized: we were just named a 2017-2018 STEM-Approved Employer by STEM Jobs. Here’s how we earned it.
Engaging students through STEM education.
For our current employees looking to shift their career priorities into the STEM world, we offer fellowships that enable them to learn and grow the skills and knowledge they need for these critical roles. Employees currently in STEM-related careers are also able to promote the importance of STEM education through our SPARK! Challenge. This year, we had employees from 53 Northwell Health departments contribute their time and expertise to the Challenge. Working closely with 700 local high school students they helped immerse these students in key positions throughout Northwell Health. Students then prepare presentations to share what they learned. The benefits are twofold. Students gain a greater appreciation for the wide range of opportunities within STEM fields while igniting a passion for taking on the educational challenges that will propel them forward in this exciting area. At the same time, our employees learn more about different professional areas they may not have thought about before.
Connecting classrooms to careers.
We’re proud to partner with Brookhaven National Laboratory to lead the Long Island STEM Hub, part of a national network of hubs promoting STEM careers. We pair industry partners with colleges and high schools to create pipelines for these high-growth fields, particularly in health care. Activities include:
Hosting annual forums – We bring healthcare providers together to speak on key topics (nursing, informatics, etc.) with the goal of encouraging students to pursue STEM education and careers. This creates a pool of candidates to benefit the entire healthcare industry.
Health Care Industry Council – We have established this council as a way for industry and education to share their respective needs and current trends so that they can develop strategies for mutually satisfying these needs.
Teacher Professional Development Day – These special events connect teachers with businesses to help these educators better plan and develop curricula that will prepare students for tomorrow’s STEM careers.
Advancing the underrepresented through STEM excellence.
We focus on diversity and inclusion, working with veterans, people with disabilities and others who may face unique challenges within the workplace. Since STEM-related careers are the fastest growing and most in-demand area of our economy, STEM education can provide a hand up to those in need. Our work in this area includes:
Strive – This organization prepares students and those returning to the workforce with additional assistance as well as opportunities to join FlexStaff, our in-house temporary agency.
Medical Office Assisting Program – We provide learning, assistance with certification and temporary opportunities as a way for people to get a foot in the door of a great career in health care.
Career Academy – We work to foster excellence in the “three Rs”:
Rigor – Aligning high school standards to college and workplace expectations
Relevance and Learning – Advancing education through real-life industry examples
Relationships – Fostering interaction with lecturers, webinars, internships and more
If you’re passionate about advancing STEM education and think you’re made for an organization that is truly innovative and committed to going beyond the ordinary to advance health care, we’d love to hear from you.
At Northwell Health it’s not a normal 9-5, so that’s why we gave our 26 Healthcare Management Program (HMP) interns an opportunity to take a break from their day-to-day work and projects, and experience New York City through an educational experience with a team building and critical thinking twist.
First, they started at City Hall with a tour exploring New York City’s culture since over 50% of our HMP interns live outside New York State. What better way to experience that than starting from the beginning with George Washington?
After the tour, they sat down with Deborah Brown, Chief Health Strategy and Innovation Officer for the NYC Office of the Deputy Mayor for Health and Human Services to talk about the ever-changing landscape of health care and how the government is helping to cultivate plans for value-based care and population health, insurance reimbursement and more. Ms. Brown also shared her career journey in law that led to her current role in the governor’s office and opened the floor for a Q&A session with the interns.
With a quick trip on the subway, our interns went to Lenox Health Greenwich Village (LHGV), Northwell Health’s free-standing emergency department, which is a division of Lenox Hill Hospital. Receiving a personalized tour from Alex Hellinger, Executive Director at LHGV, the interns were provided an overview of the history of health care delivery in this community and the successes and challenges faced by Northwell Health over the last several years. They also were given a preview of the new operating room suites and physician offices currently being built at the site.
Last activity of the day, a surprise scavenger hunt in Greenwich Village park. Each team had to find a way to take unique pictures working together, thinking creatively, how to solve the tasks at hand. From getting a tattoo (not a real one.. or maybe?), treating someone in uniform with respect to somehow doubling your team size, the teams put their heads together to solve the mission at hand. The scavenger hunt reinforced Northwell Health’s company values of Truly Compassionate, Truly Innovative, Truly Ambitious, Truly Together and Truly Ourselves. One team came out victorious, receiving the most points for their creative pictures and earned gold medals for their triumph.
Although this was a fun day, these 26 individuals are hard at work at over 12 hospitals and service lines, taking on projects like reviewing financials for new hospital units, determining the most effective way to reduce readmission rates in population health, researching new tools in telehealth to implement, preparing for our annual philanthropy Foundation concert and more. The day after their teambuilding session, they were back to work where some of the HMP interns had the opportunity to take a selfie with our President and CEO, Michael J. Dowling during a session with Senator Elaine Phillips where she thanked thank our nurses for all they do in delivering care and to present Maureen White, chief nursing executive, with a state proclamation.
Does this sound like something you’re made for? Learn more and sign up for notifications about next summer’s program here.
It’s becoming a summer tradition we’re very proud of at Northwell Health: Welcoming the newest talented college juniors who make up the largest class yet in our 8-week Healthcare Management Program (HMP).
This year’s program is going to be massive. We had 675 applications from college students all around the country, up from 516 in 2016, and we chose the 26 students who were ready for the challenge of their lives. We also have 15 Northwell Health hospitals and departments participating in the program, up from 10 last year.
This year’s interns come from as far away as California, Texas, and Utah, connecting the world of health care in the concrete jungle. And while they’ll spend their summer in hot, humid and slightly magical New York City and Long Island, they’ll get a real-life educational experience that you just can’t get in a classroom setting.
Our interns were made for this.
We don’t mess around at orientation — and this isn’t a place for paper pushers. This is a place for people who were made for challenges. Our interns set goals to accomplish before summer’s end, and they’ll get the opportunity to prove to themselves, and their mentors, that they were up to the challenge.
They’ll experience what it means to run a world renowned health care system. Bringing someone coffee isn’t part of the job description, though at times, they might wish for an IV of it themselves. They’ll get to know us intimately and they’ll discover themselves in the process.
And this is only the beginning of their Northwell Health experience. The internship is the perfect stepping-stone to our Management Associate Program (MAP), which is a full time position after graduation. The MAP gives grads a holistic understanding of the business of health care, as well as our overall mission.
It’s also one more way students can grow with us and show how they were made for this.
To help them get started, we put together some advice from our mentors:
Push boundaries. “Embrace new opportunities – even when (especially when) you are out of your comfort zone. That’s when you learn the most about yourself,” – Jenna Tevere, Administrative Director, Emergency Medicine & Surgery, North Shore University Hospital.
Ask for help. “When you start a new project, always make sure you understand what exactly you have been asked to do. If you are at all confused, clarify before starting. It’s better to be honest and ask questions than spin your wheels.” – Ariel Hayes, Sr. Administrative Director, Northwell Health Solutions
Learn from the best. “It is very important to build relationships early on when starting a role in a new department or organization. Success is a team effort and you can learn from everyone, from staff level to executive leadership.” – Gregory Bennett, Sr. Director, Strategic Planning & Business Development, Northwell Health Solutions
It’ll be a summer to remember, and one that will push our interns to a new level of performance and success. It won’t come without long days, hard nights and new challenges.
But hard work in pursuit of a dream is always worth it.