My experience as a Healthcare Management Program Summer Associate in the Imaging Service Line.
Written by: Lindsey Feuerzeig, Binghamton University, HMP Summer Assocaite 2019
Healthcare has been an industry that has peaked my interest for most of my life. When I was 10 years old, I went to Huntington Hospital with stomach pains. A few hours later I was transferred by ambulance to Cohen Children’s Medical Center and the next morning I had an emergency appendectomy.
Fast forward to college, I arrived freshman year as a Biomedical Engineering major with a dream to work in stem cell research. Chemistry did not go too well and I switched to my current major, Industrial, and Systems Engineering (ISE), focusing on the optimization of complex processes, systems, and organizations. This major is typically highly focused in manufacturing; however, there has been a recent focus in healthcare as well.
In January 2019, I accepted an internship offer in the Healthcare Management Program (HMP). I later found out that I was placed in the Imaging Service Line, and was interested to see what exactly that meant. The Imaging Service Line provides critical services such as X-Ray, MRI, CAT scan, Mammography, etc. During the course of the internship, I was enthralled with all activities regarding Northwell’s imaging services.
During my internship, I attended outpatient site visits, learned about the clinical aspect of imaging, and most importantly listened, and brought insight back to our leadership team. I worked on volume reports for each facility, as well as equipment reports. I also worked on a major inpatient project at North Shore University Hospital, The MRI Assessment Project. The project detailed data behind the outpatient volume of the hospital including procedure type, referring doctors, and patient demographics. The second part of the project included creating a detailed workflow of the inpatient process and identifying associated bottlenecks. After my completion of the assessment, I reported out at a final presentation to various hospital executives. My project will continue to be executed by my preceptors as my internship has now come to a close.
Reflecting back on my experience this summer, I could not have wished for a better program. The HMP has helped me grow both my technical and soft skills. I was encouraged to step outside my comfort zone throughout all my projects and meet with various stakeholders for their input. As a summer associate at Northwell Health, I was treated as a fellow employee and expected to deliver results to my assigned projects.
I’d like to say thank you to Northwell for offering a robust Healthcare Management Program and I look forward to applying all I’ve learned to my future career in healthcare management.
Summer 2020 applications open in September, check back on our students page for more information.
Against the odds: A nurse’s journey to working at LIJ Medical Center after beating cancer
When Nicole Rivera, RN, was diagnosed with cancer at six years old, she was given only a 10% chance of living. Despite these odds, Nicole’s battle with cancer ended in triumph. “I kicked cancer’s butt and to this day, I remain in remission – 18 years and counting,” says Nicole. “Cancer took my right leg but not my life.”
It was her experience fighting cancer that inspired Nicole to become a nurse and ultimately lead her to her career at Long Island Jewish Medical Center. “I wanted to become a nurse after having amazing nurses help care for me as I fought cancer in one of the hardest battles of my life,” says Nicole. Today Nicole works as a cardiothoracic/surgical oncology step-down nurse where she finds her experience gives her a special relationship with her patients.
“My history has made me a stronger and better nurse because I know how it feels to be on the other side of things,” says Nicole. “I know what it feels like being that patient in bed feeling despaired. My story has allowed me to connect with patients on a deeper level.”
Overcoming the challenges she has had to face, including wearing an above-knee prosthetic, has reminded Nicole of the importance of remaining grounded in life and as a nurse. “It’s important to stay humble and never take health for granted. Every day we see people complain over the little things in life, while there are people out there fighting for their life.”
And it’s a fight that Nicole knows firsthand she can help patients through just by being there for them. “My favorite part of being a nurse is seeing the smile on a patients face knowing I helped make a difference,” she says. “Whether it be something as simple as filling up their water, helping escort them to the restroom or providing comfort after bad news. Their smile makes it all worth it.”
It was both Nicole’s passion and her inspirational story that led to her being nominated as a 2019 New York Mets Nurse Hero. She was recognized at the New York Mets Nurses Night game as one of ten nurse heroes for their dedication to providing exceptional care for patients. Nurses received customized scrubs and got to stand on the field during the first pitch.
Throughout it all, Nicole has always known she was made for nursing, “I put my heart into my patients every day and cannot imagine being in any other profession.”
At Northwell Health, we know our strongest asset has always been our people. That’s why we give our nurses the support they need to grow their careers here. Watch our video to discover why our nurses–whether in emergency, oncology, home care, women’s health, periOperative and more– love working at Northwell.
Operating Room Nursing Careers at Northwell Health
Meet Ana, an operating room registered nurse at North Shore University Hospital. Learn about how Northwell has supported growth in her career from surgical technologist to RN and why she loves coming into work as an OR nurse every day in the video below.
Women’s Health Nursing Careers at Northwell Health
Hear from Joelle, a registered nurse working as a practice manager in women’s health. Discover why she’s proud to be a women’s health nurse and how Northwell has supports nurses in their journey to leadership in this video.
Home Care Nursing Careers at Northwell Health
For Melissa, working as a Northwell Health At Home nurse gives her the unique opportunity to work independently and form close bonds with her patients. Discover why our home care nurses take pride in being able to deliver exceptional care and health education to patients in the home in the below video.
Oncology Nursing Careers at Northwell Health
Hear from Iris, nurse manager at Monter Cancer Center, on the impact of being an oncology nurse at Northwell Health and working at the cancer center that treats more New Yorkers than any other health care provider. Watch below to learn how Northwell gives oncology nurses the resources you need to grow as a nurse and deliver exceptional care to their patients.
Emergency Nursing Careers at Northwell Health
Hear David, assistant director of nursing at Lenox Hill Hospital, talk about his love for working as an emergency room nurse. Discover why a nursing career in Northwell Health’s emergency rooms could be Made for you in the video below.
From neonatal staff nurse to periOperative leader: Gloria’s nursing journey at Northwell Health
When Gloria Collura, MSN, RNC, NEA-BC started her career at Northwell Health 31 years ago as a staff nurse, she didn’t know where her journey would take her.
Starting as a young nurse, Gloria transitioned to working part-time in the neonatal intensive care unit when she had her first child. But as her children grew, so did her career aspirations. And with the encouragement from her leadership, Gloria was able to focus on developing herself professionally.
“I never had to sacrifice my family or work-life balance at all in order to succeed in my career,” says Gloria. “Northwell really enabled me to grow professionally as well as personally.”
After becoming an assistant nurse manager, Gloria benefitted from Northwell’s tuition reimbursement program and earned her master’s degree. From there she became a nurse manager before moving into leadership positions in periOperative services.
Today, she’s the senior administrative director II for Patient Care Services/PeriOperative Services at the Center for Advanced Medicine (CFAM). Here, she runs the ambulatory surgery center which operates on over 7,000 people a year and the PST department which sees approximately 21,000 patients a year – quite the journey from her start as a staff nurse!
The transition to become a periOperative nurse was a natural one for Gloria. “As a neonatal nurse, you are in the operating room a lot. With exposure to the OR, I was encouraged by leadership to earn my master’s and get into ambulatory surgery. Using the knowledge and experience you’ve gained in one specialty and bringing it to a new area can have great results.”
Even with all her accomplishments, Gloria knows it’s important to never stop developing her professional skills. In fact, she’s recently earned her Nurse Executive Advanced Certification – an accomplishment she never thought she would be encouraged to earn.
“At Northwell, we’re always told not to be afraid to fail,” says Gloria. “Don’t be afraid to expand your wings, don’t be afraid to be innovative, and don’t be afraid to move forward. I’ve taken leaps that I don’t think I would have taken without the support of the organization and its leaders.”
The 2019 Healthcare Management Program Internship Experience
When 34 Summer Associates started their first day at orientation in June of their 10 week Healthcare Management Program Internship, they didn’t realize how impactful their experiences this summer would be. Coming from all over the nation, junior college students joined Northwell to work across 23 hospitals, service lines and departments to be immersed into the day to day operations of a healthcare administrator. Mentored by Northwell team members and leaders, each Summer Associate had an unforgettable experience.
Working closely with their assigned mentor, our Summer Associates had the opportunity to work on real, meaningful projects that had a major impact on Northwell’s business operations. Projects that they were then able to present out to their fellow Summer Associates, Northwell leaders and executives during presentations at the end of their 10 weeks. This summer, over 100 projects were worked on by our Summer Associates, some examples include:
OR turnover time analysis through processing mapping and SWOT analysis to implement process improvement ideas in the operating room.
Helping to implement a new registration workflow for a new facility that is opening.
Designing and implementing a brand-new, more efficient patient tracking system to reduce ambiguity of the patient progress and location and to minimize any delays in turnaround time between cases.
Designing a scorecard to analyze EMS vs walk-in volume, EMS agencies who bring in the most patients, cardiac arrest, trauma and stroke patients, triage levels, and contribution margins in the Emergency Department.
Compiling data to track the availability of beds in order to improve patient flow and communication by developing an automated dashboard.
Helping to prepare for Joint Commission Certification surveys.
Staffing analysis to determine the need to increase staff due to the opening of a new unit or service.
Determining the idle bed time- time from when a patient has been cleared for discharge, to when the patient leaves their room- by looking at team member process efficiency.
Summer Associates also had the opportunity to participate in weekly Educational Sessions at various hospitals and service lines and team building. This summer they also attended the Nurses Night Yankee game along with Northwell nurses, had a team building session at the beach where they played Northwell trivia and beach games and cooked meals at the Ronald McDonald House of Long Island to feed families with sick children and give back to the community.
The 10 week experience was more than an internship, it was a stepping stone to help junior college students realize their full potential and career opportunities after graduating from college. Don’t just take our word for it, hear from some of our 2019 Summer Associates!
“The HMP has helped a lost Biology major find his way and believe in himself for his future career. This program is truly phenomenal. I have made connections that I believe will last throughout my entire career.”
Achyut DasguptaSouthside Hospital Summer Associate, St. John’s University
“My 10-weeks at the Cancer Service Line flew by! From day one, I was given meaningful projects and assignments that had a direct impact on the patient experience. The Healthcare Management Program provided me the opportunity to explore Northwell’s extensive health system while also being a valued member of the team at my own site. I could not have asked for a better internship experience!”
Morgan TienkenCancer Service Line Summer Associate, Colgate University
“The Healthcare Management Program was an entirely unique internship that provided me with opportunities I wouldn’t have gotten anywhere else. From day one I was seen as a valued member of my team and given meaningful projects that had a tangible impact on the organization. Not only was I able to grow my professional and technical skillset, but I was able to form genuine relationships with my fellow interns that will last far longer than these 10 weeks!”
Jessica DobkinHealth Solutions Summer Associate, University of Alabama
“The Healthcare Management Program was an incredible experience during which I had the opportunity to get hands-on project management experience, to build relationships with clinicians and administrative leaders, and learn something new every day about what it means to be a healthcare administrator. I was empowered to do meaningful work to make patient care better and better every day and this internship has inspired me to pursue a career in healthcare administration.”
Megan McKennaPhelps Hospital Summer Associate, Georgetown University
“This internship is like no other. The amount I learned regarding hospital management and operations over these past 10 weeks is exceptional, and I have gained exposure that has strengthened my leadership skills.”
Katherine HegermillerPeconic Bay Medical Center Summer Associate, Holy Cross University
“The HMP internship gave me first hand insight into what the field of hospital administration looks like. I got a real feel for what healthcare management is and I can’t wait to continue my path in this field thanks to the HMP!”
Alicia GolyskiSouthside Hospital Summer Associate, Boston University
“This summer has been a very rewarding experience for me. I was able to touch almost every aspect of healthcare administration, and my mentors were sure to give me exposure to whatever I was interested in.”
Brittany SteinekeCohen Children’s Medical Center Summer Associate, University of Illinois at Urbana-Champaign
Unbelievable summer, great experience, great environment, best team! I learned so much this summer and grew so much professionally that I can confidently say I want to go into healthcare for sure as a result of this program.”
Chasin MizrahiCardiothoracic/Cardiology Service Line Summer Associate, University at Buffalo
Written by: Valerie Pelling, High Point University Graduate ‘19
I was introduced to playing sports from a young age. Playing soccer, lacrosse and everything in between, I saw my fair share of podiatrists, neurologists, and orthopedists for sports related injuries that were often interrupting my athletic career. Although I didn’t realize it at the time, dealing with these injuries and seeing numerous doctors would lead me to my future career path.
In 2015, I headed off to college to major in Business Administration and to play Division 1 Lacrosse at High Point University. While my academics were going well, I faced a season-ending injury in my sophomore year. I was in need of ACL reconstructive surgery which was a tough pill to swallow, considering I would be out for the next 10 months!
While working with physical therapists to get back on the field, it gradually dawned on me that I wanted to pursue a career in healthcare. With this new passion, I began volunteering at a local hospital. I connected connecting with patients by conducting surveys on how they felt about their hospital visit. My time spent interacting with patients taught me about the importance of customer service and empathy, which are necessary skills in order to work in this field.
Fast-forward to 2019 when the Hospitality in Healthcare Internship Program at Northwell jumped out at me. I was ecstatic about the opportunity to be a part of the patient experience team in the system that repeatedly got me back on my feet. The hospitality internship has opened my eyes to how Northwell truly differentiates themselves from other healthcare systems. The thought and care that goes into improving its patient and customer experience is impressive and the culture the organization prides itself on is sincere and one of a kind.
My experience at Patient Access Services (PAS), a centralized call center for patients and providers, taught me the importance of respect, customer service, and communication skills. PAS is the patient’s first impression for certain practices, and the thoughtfulness and empathy that the customer service agents provide is the reason why Northwell is so great. From the point of view of a long time Northwell patient, any facility that is associated with the Northwell name gives the greatest quality of care. They treat everyone as if they are family, and I am so thankful for the opportunity to work alongside the personnel who make the Northwell patient experience so remarkable.
How North Shore University Hospital is delivering culinary excellence with new In-Room Dining Program
When you think of a fine dining experience, we know hospitals aren’t typically the first location to pop in your head. But thanks to the new In-Room Dining Program at North Shore University Hospital (NSUH), they might soon be.
For the launch of the new program, NSUH’s culinary team worked hard to create a menu full of delicious and healthy options in collaboration with their registered dietitians. From fresh bakery bread with eggplant bacon in the morning to linguine al fresco at dinnertime, all the meals were crafted to maximize nutrition without sacrificing taste. Registered dietitians are also available to help patients design a meal plan to help them on their healing journey.
By providing patients with a choice between nutritional, natural and home-made meals, the new services are just one part of Northwell Health’s mission to change the way patients think about hospital food. We believe that food is medicine and as an important part of the healing process menu options must be customized for clinical needs while being lovingly prepared by talented chefs with local and natural ingredients.
“I am proud to be part of an organization that puts the patient first and gives innovative opportunities to its team members,” says Michael Kiley, director of dining services at North Shore University Hospital (NSUH). “The days of the stereotypical ‘hospital food’ are over! Our In-Room Dining Program is set up to provide the best dining experience for our patients by serving delicious wholesome cooked to order with restaurant style menu choices. And all are developed by our creative culinary team of chefs and cooks and, overseen by our caring clinical registered dietitians, ordered through our well trained diet technicians, and delivered by professional positive dining associates.”
And nutritional food doesn’t just help our patients heal, it changes the way they feel. “The In-Room Dining program is where patients forget that they are in a hospital and feel they are in a five star hotel,” says Vanessa Barone, diet technician at NSUH.
Helping to deliver that extra attention and care to the patients has only benefited the relationship between our nutrition team and the patients. “It feels good being a dining associate,” says Eloheim Miller. “It makes me feel happy to make the patients happy. They love this service!” It’s an exciting time to join Northwell’s culinary and nutritional teams as even more innovative practices are being implemented across the system.
“Enhancing the patient experience is at the forefront of what we do every day,” says Sean Butler, assistant director of dining services at NSUH. “Giving patients the choice of what to eat and when to eat it helps them gain a sense of control that is usually lost during a hospital stay. Our goal is to make mealtime their favorite part of their stay here!”
How attending Northwell’s Veterans Hiring Event jump started Edens’ career
Edens Louis knows the versatility of military skills. And as a veteran, Edens was eager to apply his experience to the healthcare industry for a rewarding career. “Serving in the military as a human resources specialist provided me with the computer, customer service, and communication skills that I needed to accomplish any daily mission.”
With these skills and the determination to start a full-time career, Edens attended one of Northwell’s hiring events for veterans. “I had a wonderful experience attending the veterans event,” says Edens. “The Northwell team was extremely friendly, professional, helpful, and heartwarming in how welcoming they were with us veterans before, during and after the event.”
At Northwell, we’re committed to providing opportunities to veterans for a rewarding civilian career. Along with our hiring events, Northwell provides careers workshops, networking opportunities, newsletters and more in support of this mission.
Edens and other veterans who attended the event got to meet with recruiters, hiring managers and even met with Northwell’s president and CEO, Michael J. Dowling. Events like this allow for veterans to get their foot in the door and showcase their unique skills for jobs across our health system. The event gave Edens the drive he needed for his career, “I left the event feeling as if I were already hired and a member of the team.” And after attending the event, Edens worked with Northwell recruiters to schedule interviews to find him his perfect position.
Today, Edens works as a security officer at Zucker Hillside Hospital where he takes pride in giving his all as part of Northwell’s mission to make a difference in helping our communities. He loves going to work every day and is thankful for the support he received throughout his application process from Northwell’s Veteran Program Manager Lyndon Chichester. “Most importantly,” he says, “I get to be a member of a team that is enuring the safety of not only the employees but our patients.”
And for other veterans? “I would definitely recommend other veterans to work at Northwell – it is veteran friendly, the pay and benefits are great, and the other team members are welcoming.”
It is the policy of Northwell Health to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, alienage or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, generic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, or other characteristics protected by applicable law. Northwell Health leaders, including the CEO, are committed to the principles of Equal Employment Opportunity and Affirmative Action.