The power of connection for veterans at Northwell Health
After serving as a Sergeant (E-5) in the US Army, Matthew Scanapico joined Northwell Health as a per diem journeyman II maintenance mechanic at North Shore University Hospital (NSUH).
Matthew credits his time in the military for providing him with the discipline and leadership skills that were instrumental in developing his career at Northwell. Starting with a per diem position in 2008, Matthew enjoyed a flexible schedule that allowed him to go back to school. There he earned a BS in Construction Management and Engineering from SUNY Farmingdale in 2016.
Choosing a career in the healthcare industry, Matthew felt he was a part of an industry that shared many of the same core values as he found in the military. For him, these shared values made his transition easier to navigate.
And importantly, this new career path at Northwell also helped Matthew to feel like he was part of a team again. “Transitioning from military service is never easy, but being hired by Northwell Health provided me with the stability needed to start this new chapter of my life,” he says. “Both my leadership and my peers were aware of the hardships I faced overseas and provided me with the support I needed to be successful in both school and my career. For that, I will always be grateful.”
From his start in 2008, Matthew’s career has flourished and today, he’s a project manager for Northwell Health’s Western Region ambulatory sites. Along with overseeing practice operations, environment of care, and safety at approximately 200 locations, Matthew manages practice renovation and refresh work. He’s also a proud member of our Veterans and Allies: Liaisons of Reintegration (VALOR) business employee resource group (BERG). In addition to talent development and recruitment, VALOR serves our military personnel, veterans and their family members by connecting them to resources that support their physical and psychological wellbeing.
“Northwell is a great organization for veterans looking for careers outside of the military whose core values are like that of the military, no matter which branch you served in,” says Matthew. “Between the Military and Veteran Liaison Service and the VALOR BERG, Northwell continues to develop and adapt programs that better serve our veteran community.”
Matthew knows firsthand how integral a stable work environment can be for military veterans during their healing process. Being able to connect with Northwell’s vast network of veterans has provided him with a support system throughout every step of his career while giving him a new way to serve his community.
“Northwell prides itself in being more than just a health system, it’s a family. Here you are able to be part of something greater than ourselves by serving our patients, communities and each other,” says Matthew. “This value is one of, if not the most, important foundation to a veteran’s life. Joining Northwell gives veterans an opportunity to be a part of that bigger picture again.”
Serving as a leader in the U.S. Marine Corps and at Northwell Health
Sean Christensen’s 20 years of honorable service in the U.S. Marine Corps developed him into the leader he is today as manager of Distribution Operations at Northwell Health’s Core Lab in New Hyde Park. In his role, Sean manages a team across two separate warehouse locations and is responsible for planning and implementing process and quality improvements, process redesign, benchmarking, and educating teams on the distribution operations process.
Retiring as a Captain from the Marine Corps in 2017, Sean held many roles throughout his service, including Mortarman, Rifleman, Infantry Platoon Sergeant, Infantry Instructor, and Logistics Officer. Once he retired, Sean still felt the call to protect and serve people and he knew pursuing a healthcare career was the perfect opportunity for him to continue to better serve society. “I needed a job that allowed me to feel like I was a part of something bigger than myself and to give me a purpose, just like the Marine Corps had provided me,” says Sean. “Working in the healthcare industry provides me with the opportunity to continue to serve my local community.”
And serving in the military developed skills in Sean that made a career in healthcare the perfect next step. While he gained knowledge in planning and logistical operations in the Marine Corps that he utilizes now, Sean believes the leadership skills he gained are even more valuable. “Being able to work and lead a diverse group of people in any environment is the most sought out skill in any industry,” says Sean. “You can always learn the specifics of a job or role over time, but an individual who has leadership experience with various group sizes and cultures helps bring their team to the next level.”
Sean also feels he benefitted greatly from training with other militaries and interacting with citizens from around the world, having been deployed to over 20 countries, whether it was during peacetime, war, or for humanitarian assistance and disaster relief. It’s an experience that he likens to being able to work as one of Northwell’s healthcare heroes. “They would look to our country and our military to help provide safety and relief whenever they are in a time of need,” says Sean. “Just as those who reside in the U.S. look to our first responders and hospitals to do the same for them when they need help.”
Now at Northwell, Sean has found a new team where he loves working among a group where everyone has a deep desire for continually improving how we provide services to customers and patients. Since Sean’s started, his team has restructured their receiving process and are currently restructuring their shelving system to better utilize the space available for storage of their more than 1,100 inventory line items. Along with implementing a new inventory system, they are continually changing and improving current processes to ensure the most efficient and effective workplace for the whole team. Sean feels that working at Northwell provides a collaborative environment where everyone’s voice can be heard as we all strive to better our organization.
“I would definitely recommend other veterans look to Northwell for their next career as this is a great place to grow your career and meet your professional goals,” says Sean. “Northwell looks out for their employees and is a very welcoming place to work for all.”
Growth through career conversations at Northwell Health
As one of Fortune’s 100 Best Companies to Work For®, Northwell Health is invested in our team members’ development and their career experience is of the utmost importance. With opportunities across our organization, Northwell implemented the GROW (Goals, Reflect, Opportunities, Will) model as a guide for important career conversations among team members and leaders to set goals, reflect on the career journey, explore opportunities, and how to get there.
We have a saying at Northwell that careers are well cared for and the GROW model truly supports our commitment in ensuring that the career aspirations of our team members are a part of their journey with us. Michael Dowling, Northwell President and CEO says, “We put our patients first, but to do that we need to take care of our employees and ensure a workplace that’s safe, life-affirming and team-oriented. Everyone at Northwell is connected by the common bond of service to our community.” Our commitment to the team member experience and alignment with their career aspirations is critical to our culture of innovation, and essential to ongoing efforts to create an environment where everyone feels welcomed, heard, and valued for their contributions.
Each member of the Northwell team is unique which means growth has a different meaning for every one of us based on our individual career interests and lifestyles. In order to celebrate these different strengths and goals, Northwell set out to create ways to support the personal and professional growth of our team.
Developing career paths with the GROW Model
The GROW model is what we use to guide career conversations and help leaders and team members collaborate on actionable, purposeful, and developmental plans aligned with their interests and available opportunities. This model shows members how to start or redirect themselves to their chosen and desired career path in one of our many career professions. It is completely customizable to meet their interests so that our team members can develop in a way that is most meaningful to them.
Careers conversations offer opportunities to strategize and develop action plans to reach certain goals and these conversations provide a structure that keeps the lines of communication open. They enable our leaders to be better career coaches and give a voice and a clear focus for our team members’ career paths.
Capturing life-changing images with Radiologic Technology
Our imaging professionals at Northwell Health play a vital role in helping patients get the diagnosis they need to receive care. Working at imaging centers and in hospitals across Long Island, New York City, Staten Island and Westchester, Northwell team members use state-of-the-art technology to guide and support our patients through every stage of their treatment. Whether they’re capturing x-rays or ultrasounds, these are true healthcare heroes providing care to the communities in which we live, love and belong.
Meet some of our team members in radiology technology below:
Carmen Arana, CT Technologist, Northwell Health Reichert Family Imaging at Huntington
As a CT Technologist, Carmen operates a computed tomography (CT) machine which creates detailed images of internal organs, bones, soft tissue and blood vessels. “I have the unique experience of being able to provide a safe and complete diagnostic exam using state-of-the-art technology,” says Carmen. “I enjoy helping patients have the best experience possible and appreciate the thanks and smiles I am given in return.” And using her skills, Carmen even had the unique opportunity to work with The Nature Conservancy to scan samples of water from different marshes using a CT scanner, a project designed to help improve the quality of water that surrounds Long Island.
Enid Hernandez, Registered Vascular Technologist, Vascular Surgery at Lake Success
While most people associate sonograms with pregnancy, Enid is a sonogram technologist who specializes in vascular disease. Working as a vascular technologist, she captures images used to help diagnose diseases of the arteries or veins. Seeking a technology-based career where she could help people, Enid found her calling in imaging. “My favorite thing about being an RVT is the variety of different tests I get to perform on a daily basis,” says Enid. “Some days I even assist the doctor with venous ablation procedure. It’s one thing to read about these procedures in school but the actual experience of assisting in surgery is so rewarding.”
Erika Fernandez, Mammography Technologist, Reichert Imaging at Huntington
As a mammography technologist, Erika is responsible for capturing an image of the breast that helps doctors diagnose abnormalities including breast cancer. Though a mammography may only take 10-15 minutes, Erika knows the importance of greeting her patients with a confident and friendly face during an experience that may leave some patients nervous. “It is our goal to provide a warm and comfortable environment for patients while providing quality imaging, emotional support and a patient rapport,” says Erika. “Breast cancer is known as one of the most common malignancies among women. It makes me proud to know I play an important role in prevention and disease management for the women in our community.”
Jacqueline Benoit, Radiologic Technologist, Northwell’s Orthopaedic Institute at Great Neck
Working as a radiologic technologist is extremely rewarding for Jacqueline, who prides her team on being able to think outside of the box to deliver care to patients who may have unique orthopaedic conditions. As a team lead, Jacqueline aids our surgeons to diagnose fractures, bone pathology, diseases, deformities as well as providing images of organs, soft tissue, and vessels. Using her practice’s imaging machines, she is able to capture the vital images surgeons need to treat quality of life impacting issues and deliver life-saving solutions to our patients. “I take pride in my work here at Northwell, and I’m thankful for the opportunity to assist others in need,” says Jacqueline. “We are always ready for anything while trying to make our patients as comfortable as possible.”
Jamie Farina, MRI Technologist, Northwell Imaging at Great Neck
As a MRI technologist, Jamie first screens patients thoroughly to be certain it is safe for them to have an MRI. She prides herself on helping to ensure their overall experience is a smooth one. “My favorite thing about being an MRI Tech is the team that I work with,” says Jamie. “We always go the extra mile to ease our patients about whatever nerves they might be having. It’s nice to know that at the end of the day, people feel comfortable and safe coming to us. We are making a difference.”
Discover an radiology technology career well cared for at Northwell Health. Apply today!
How Veteran Lenore Brathwaite uses skills she learned in the U.S. Army at Northwell Health Laboratories
Lenore Elizabeth Brathwaite, who is a six-year Army Reserves veteran, two years deployed during Desert Storm, and today is a project manager of Hospital Laboratory Integration and Operations at Northwell Health.
Lenore gained vital skills in the military that help shaped her civilian career today. In the U.S. Army, she held many roles such as a Sergeant, blood transfusion coordinator, and phlebotomy supervisor. This helped her to learn skills ranging from. communications and leadership, to the ability to work under pressure and problem solve . “The military taught me to handle change and adapt to new situations in a short amount of time,” says Lenore. “My flexibility to adapt to changing environments allows me to stay productive and positive. As a section Sergeant I always had to remain calm and be confident in my leadership decisions to lead my team.”
Transitioning into healthcare
Lenore’s interest in healthcare sparked when she was in high school and witnessed her mother undergo chemotherapy treatments. She saw how important it was to be the voice for the patient and to always have empathy and patience. This is what she practices with her team now as she helps lead projects.
She started her Northwell journey in 2012 as a point of care supervisor (POCT) at Long Island Jewish Hospital. This role gave Lenore the opportunity to coach her team to provide quality care. Throughout the years she has grown into her career in hospital laboratory operations and in her current role as a project manager, Lenore coordinates with senior leadership, assists in projects, and prepares financial and quarterly reports as a project manager. And as a clinical laboratory technologist, Lenore’s experience helps her lead and enabled her pitch and help her team when necessary, such as during the COVID-19 pandemic.
Her time serving the country and working in healthcare enabled Lenore to become a great team member. “Northwell has many great leaders. I had the pleasure to work with and learn from a few of them during my past years,” she says. Lenore is inspired by Northwell’s President and CEO Michael Dowling and his dedication to veterans in addition to his leadership motivates her to work harder.
In addition to learning from her leaders, Lenore is also a member of Northwell’s veteran-focused Business Employee Resource Group VALOR (Veterans and Allies: Liaisons of Reintegration). Being a part of this group allows her to connect with other members of the military, veterans and their families. “VALOR has great resources to help veterans transition. We are a BERG comprised of fellow veterans from all roles across the organization. Who better to understand the hardship of transitioning from military to civilian status but us,” Lenore says.
Lenore feels supported, encouraged, and honored at Northwell as a veteran and encourages fellow veterans to explore the limitless opportunities that are offered!
Nurse leaders lead the way through Northwell Health’s Magnet® journey
The Magnet Recognition Program® by the American Nurses Credentialing Center designates organizations around the world as nursing leaders in education and development and in exceptional care delivered to patients. Often considered the gold standard for nursing excellence, many of Northwell Health’s hospitals are on the journey to earning this elite status.
We’re proud to announce that as of this month, Northwell now has eight Magnet-designated hospitals in our system. The road to Magnet isn’t easy, it takes a lot of work, dedication, preparation and leadership. It’s an accomplishment that wouldn’t be possible without the nurses and nurse leaders at all of our facilities.
Earning Magnet-designation at Lenox Hill Hospital
Starting as a registered nurse in the Emergency Department (ED), Andrew Wong, MS, RN, AGACNP-BC, CEN, CPEN, CCRN-K, has grown his nursing career at Lenox Hill Hospital (LHH). After becoming an ED nurse educator for LHH and Lenox Health Greenwich Village, Andrew’s career continued to grow. Today, he’s a Clinical Impact nurse practitioner with the Critical Care team – a role he helped create himself. When LHH started its journey toward earning the prestigious designation, Andrew’s work played a vital role.
As part of the designation, Andrew’s evidence-based practice project to create a new Clinical Impact NP role earned an exemplar by the Magnet Commission. For Andrew, it was a true culmination of the hard work throughout the last couple of years, as well as a reflection of the support Northwell provides in investing in their team members. This project was a dream for Andrew, who had felt this role was a vital addition to provide resources to his team while improving patient outcomes.
Since the creation of the Clinical Impact NP role, LHH has seen evidence of increased collaboration within the multidisciplinary team and increased standard of critical care to patients who require it. Today, LHH now has two Clinical Impact NPs.
“When I was watching the designation call and heard about the Clinical Impact Nurse Practitioner program being named one of the five exemplars, I immediately reflected on how we got there,” says Andrew. “Through mentorship, scholarship, and transformational leadership, our program was able to be successful and highlighted.”
Growing alongside North Shore University Hospital’s Magnet journey
Tameka Wallace, MSN-RN, CPAN, CCRN-K started her career at North Shore University Hospital (NSUH) as a lobby service representative and then as a nursing assistant at NSUH where she was first inspired to pursue becoming a nurse. Tameka embraced her ambition and leadership ability and today is a nurse manager in the PACU at NSUH. As part of NSUH’s Magnet journey, Tameka was proud to serve as a Magnet Champion and Magnet Ambassador.
Both roles played a key importance in NSUH’s designation. As a champion, Tameka acted as a driving force of the Magnet Program at the hospital, utilizing the pillars of the process and implementing them within her units. And as an ambassador, Tameka and her team members networked with leaders from around the country to share best practices from other hospitals.. During the appraisal, Tameka also escorted a member from the appraisal team to different units, helping to showcase the hard work and accomplishments that the units prepared, a big honor during the Magnet review session.
It was these opportunities that helped Tameka to further develop her leadership skills and played a part in her promotion to nurse manager. Now as nurse manager, Tameka believes firmly in transformational leadership for her nurses. “Believing in the vision of the hospital and instilling it in your unit and your team inspires them to embrace it and work for it,” says Tameka. “This journey has taught me that involving clinical nurses at every opportunity is very important. In addition to support and nurse empowerment, as leaders we must ensure agility and the ability to facilitate innovations throughout an organization.”
Now as part of the re-designation team, Tameka is part of NSUH’s team, working to ensure re-designation. “I learned that Magnet is not something you get, but something you are. It’s something to be proud of and recognizes your nursing excellence. That is what makes the journey worthwhile.”
Join the nursing teams committed to delivering excellence at our hospitals. Apply today!
Meet Truly Ambitious NP of the Year, Maureen Hogan
Starting her career as an inspired young nurse following in the footsteps of her aunt, Maureen Hogan, DNP, RN, CCRN, AGNP, would soon find a way to inspire others in the same way. Her passion as a registered nurse in cardiology guided her to Northwell Health, where she became a registered nurse in the Critical Care Unit (CCU) at Long Island Jewish Medical Center (LIJMC) in 1994.
Her career has spanned 26 years and today she’s a DNP in the Advanced Heart Failure and Heart Transplant program at LIJMC. As a nurse practitioner, Maureen is as ambitious as she is kind, working to support her patients and her team members. It’s this dedication to care that has earned her the recognition of being the Nurse Practitioner Association (NPA) New York State NP of the year.
Maureen and her team celebrate her NP of the Year win.
“To be recognized by your peers is an amazing feeling. I am truly humbled and honored that the Awards Committee of the Nurse Practitioner Association (NPA) chose me as the recipient of the NPA State Nurse Practitioner of the year and that the NPA of Long Island chose me as the recipient of the Long Island award. There have been so many wonderfully accomplished recipients before me and I am so appreciative to be included in this group,” says Maureen. “It was also so special when my LIJMC cardiology family had a celebration for me with so many kind comments and well wishes.”
It was working nights in the CCU at LIJMC where she gained the incredible experience and built friendships that would carry through her exceptional career at Northwell. “Working as a nurse in the electrophysiology lab, where they have some of the most knowledgeable nurses I know and working on cardiac research provided a wonderful foundation for my NP practice,” says Maureen.
Wanting to grow her career, Maureen continued her education with support from Northwell’s tuition reimbursement program and graduated from the Hunter-Bellevue Nurse Practitioner Program as an Adult-Gerontological Nurse Practitioner. After she graduated, she was hired at the Massapequa Heart Group, which later became part of Northwell Physician Partners. There she worked with wonderful physicians, NPs and support staff who are still like family.
Even though she is now a veteran of our organization, Maureen still considers herself fortunate to take part in programs at Northwell Health that promote her growth and professional development. It was this support that led her to continue her education again, graduating with her DNP in 2014 with the help of her clinical mentor and our tuition reimbursement program.
It was while earning her DNP that Maureen had the opportunity to co-author publications with clinical advisors and conduct an IRB approved study at Northwell entitled, Testing the effect of a Home based exercise intervention on Older Patients with Implanted Cardioverter Defibrillators.
In her current role, Maureen cares for patients in the outpatient heart failure clinic at LIJ with director Dr. Sandeep Jauhar, Dr. Samit Shah and PA Tamara Diazand on the inpatient service when new and current patients are admitted with heart failure. “I continue to learn so much from my fellow nurses, ACPs and doctors on the Advanced Heart Failure, Mechanical Support and Heart Transplant team,” says Maureen. “It makes me proud to participate in the weekly evaluation and research meetings.”
Having found rewarding opportunities at every turn within Northwell, it has inspired Maureen to help her fellow nurses and team members find their own potential. On top of her duties as an adjunct professor at both Hunter College and Adelphi, she mentors and acts as a preceptor for many students and registered nurses looking to find their way as healthcare professionals. “To have a small part in giving back to the profession is so rewarding,” says Maureen. “It makes me smile when I see them succeeding in their clinical roles.”
And with confidence of her own, Maureen has consistently evolved and demonstrated how commitment, passion and ambition can be the launchpad for taking your career to new heights. “My favorite thing about being an NP at Northwell is being part of a group with so much support and spirit that gives you the feeling you are part of a big 74,000+ member family.”
Discover careers well cared for and explore nurse practitioner and other ACP positions. Get moving at NorthwellCareers.com
Protecting our country as a veteran and communities as an Environmental Service Worker
For Nelson Martinez, a supervisor in Environmental Services (EVS) at Plainview Hospital, a commitment to helping and protecting others led him to a lifelong career in healthcare and in the U.S. Army Reserves.
It was an unexpected career journey for Nelson, who back in 2004 hadn’t planned on an EVS career. “Over the years I’ve learned a lot from being in the healthcare environment and really became excited to pursue it,” says Nelson. “It’s so rewarding being in a field where you can help the community and people all around you.”
The reward of helping others was also one he found while serving in the Army Reserves, which he first joined in 2007 and continues to serve in today. As an engineer operating heavy equipment, Nelson has been deployed twice: once in 2010 for 14 months and again in 2014 for nine months.
“Northwell has shown me great support while I’ve been at work and whenever I have had to go on deployments,” says Nelson. “My management team has also been very supportive and has always asked if there’s anything I need or if they can help.”
Developing leadership skills in the Reserves
Throughout his training and deployment, Nelson has developed skills that he’s been able to bring back to his work at Plainview Hospital. “Serving in the military has taught me leadership skills, how to train others and the ability to adapt to any situation as they occur,” says Nelson.
Adaptability and leadership skills were especially vital to Nelson this year during the COVID-19 pandemic where our EVS team members played a vital role in keeping our patients, team members and facilities safe. Having just grown into his supervisor role at the start of the pandemic, Nelson relied on his leadership experience to stay on top of their new responsibilities, to make sure his team members and the patients were being safe and to ensure a thoroughly and properly cleaned environment.
Within the hospital, he has found a team environment where he has enjoyed being able to partner with various departments where each team member serves an important role in our united mission to deliver compassionate care. He also loves being able to build rewarding moments with patients and visitors, many of whom he is able to connect with over a shared experience of having served in the military.
At Northwell, Nelson has found an organization with diverse opportunities. “Northwell is an awesome place to build and pursue a career,” says Nelson. “There are so many different fields to choose from, just like in the military.”
Leading with compassion and experience that inspires others. Meet Nurse Manager, Lisa Peters
Lisa Peters, MBA, BSN, RN, NE-BC, CCRN, started her registered nurse career at Lenox Hill Hospital (LHH) with a passion for care and a drive to do all she could to help the lives of others. Today, decades later, her passion is still as great as ever.
Gaining valuable experience at each step of her career, Lisa began as a clinical registered nurse in med/surg, step-down, and the ICU departments, and later became an assistant nurse manager and nurse manager for the surgical stepdown/ICU. But what makes her truly special as an individual is her drive and ambition to seek out ongoing opportunities to develop her skills.
Northwell takes pride in its employees by equipping them with the resources and support they need to reach their fullest potential, including continuing their education. For Lisa, that was a dream come true. Since starting with Northwell, she has benefitted from our tuition reimbursement and paid certification programs. “I love my career here at Northwell because it has afforded me many opportunities to grow personally and professionally,” says Lisa. “I have been able to complete my BSN and my MBA in addition to my NE-BC and CCRN through programs offered or supported by Northwell.”
As compassionate as she is ambitious, Lisa finds these opportunities are the perfect way to help give even more to her patients. Along with a commitment to growth, she values that Northwell encourages interdisciplinary collaboration that results in positive patient outcomes. She says, “Northwell supports us in being our best selves and this in turn allows us to be our best for our patients.”
Her work helping to transform care, optimize patient satisfaction, and create better patient outcomes through teamwork and service excellence, has not gone unnoticed throughout our organization. Just last year, Lisa received the Distinction in Nursing Leadership Award.
Now as nurse manager in the surgical stepdown/ICU at LHH, Lisa is leading and guiding other registered nurses through their own career journeys. “I have a passion for nursing at Northwell because of my own growth, but also because Northwell supports my ability to foster the same growth in others. Anyone who has the desire to grow is nurtured.”
When asked why she loves Northwell Health, her answer was simple. “Our values are not just words on a banner; we actually live by them,” she says.
Find a nursing career well cared for at Northwell Health. Apply today!
The vital role of peer advocates at Zucker Hillside Hospital
For Danny Sosa, working as a peer advocate at Zucker Hillside Hospital (ZHH) isn’t just a job, it’s a way for him to make a difference using his own life experience.
Danny started his Northwell Health journey as a volunteer in our Peer Training program that helps prepare individuals to work as peer advocates. Our peer advocates are vital Northwell team members who provide support and advice for individuals going through similar experiences or who have disabilities. Throughout the three-month program, Danny learned from current colleagues about what peer work entails, as well as volunteering to go to the inpatient wards as a peer-in-training to get hands-on experience leading groups. After completion, Danny was partnered with a job coach and maintains close bonds with his fellow peers-in-training to this day.
Now as a peer advocate, Danny works closely with OnTrackNY, a program that helps adolescents and young adults who may have behavioral health needs, and Strong365, a mental health support community. Meeting with these individuals in the Early Treatment program, Danny runs and participates in group sessions as well as other activities part of the program.
Having received support from OnTrackNY himself gives Danny the valuable opportunity to connect with the program participants. “Being a peer advocate is about bringing my personal life experience to a conversation,” says Danny. “I get to help people currently going through a hard point in their life the same way I was helped. Being able to share how I grew and continue to learn from it can help others. I strongly believe it’s small steps leading to big changes.”
Peer Advocacy at Zucker Hillside Hospital
At Northwell’s ZHH, Danny found an inclusive environment that welcomed him as an asset to the team, not only for his hard work and passion, but also for his ability to deliver unique support and understanding. “Since I started at ZHH, the whole team has been very welcoming. Hearing how much of a difference having me participate in groups can make from team members or having a participant speak to me after a program, allows me to appreciate what an amazing opportunity I have to help people here.”
Danny has flourished in his career at Northwell and has even recently been asked to participate in a statewide project. This 18-month research project with Strong365, OntrackNY and Northwell provides New York residents who have behavioral health needs with mental health resources. Danny will act as one of the contacts that individuals can reach out to in order to be connected to the right programs for their needs.
His commitment to helping others with behavioral health needs has set him up for a future within our organization. “Being part of Northwell has allowed me to forge my own path as a peer,” says Danny. “The support and training I received helped me to become comfortable with sharing my story and feeling that I was contributing in a positive way to someone’s first experience.” Believing in little moments, he helps deliver Truly Compassionate care and understanding to people in their time of need.
Use your life experience to build a career well cared for at Northwell Health. Apply today!
Meet respiratory therapist and healthcare hero, Emily Shi
The dedication of our respiratory care team at Northwell Health is indescribable, especially during the unprecedented times of COVID-19. Our respiratory therapists deliver vital care through their hard work, teamwork and compassion. This week we celebrate Respiratory Therapist Appreciation Week and recognize our extraordinary team members.
Meet Yang (Emily) Shi, assistant director of Respiratory Therapy at North Shore University Hospital (NSUH). Emily has grown in her career at Northwell since she started as a Respiratory Therapist in 2006 on the NICU unit at NSUH. Specializing in neonatal and adult critical care, Emily has developed a skillset that lets her explore many career opportunities and advance her knowledge as a respiratory therapist.
In her current role, Emily oversees the day-to-day operations of the Respiratory Therapy department which includes team management, projects and patient care. To further her education and management skills, she is currently pursuing her MBA in Management and Leadership with the assistance of the Northwell’s tuition reimbursement program.
Respiratory therapists have always been a vital part of the healthcare system, but when COVID-19 peaked the need for respiratory team members grew rapidly. During this time respiratory therapists worked tirelessly to save their patients’ lives and Emily and her team had to rethink the way they cared for their patients on ventilators, prioritize their resources and learn how to keep their patients and colleagues safe.
“It has been stressful yet rewarding to work as a respiratory therapist throughout the COVID-19 pandemic,” says Emily. “Nothing makes me prouder than seeing a patient being liberated from ventilator or oxygen support and seeing them go home to their loved ones. I am proud to work at Northwell Health because it is an organization that provides quality, innovative care and is invested in the well-being of their communities and team members.”
At Northwell Health, we’re committed to building an inclusive and safe environment for our team members where we can all be Truly Ourselves. Our Spoken Word event encouraged individuality as team members and their families engaged in powerful self-expression.
Hosted virtually by Northwell’s Social, Belonging & Inclusion Council, this unique night of verbal expression offered team members an opportunity to creatively share what’s on their mind. Employees from all roles and teams within our organization had the opportunity to join and perform artistic pieces that focused on a variety of topics including allyship, COVID-19, diversity and inclusion, recovery, resilience and social justice.
“When we envisioned the Spoken Word event, we were excited to highlight the talent and diversity of our Northwell Health family,” says Dorean J. Flores, senior manager, Human Research Protection Program and member of the council. “Showcasing and attending an event founded in unity and interwoven with artistry invoked a sense of pride in being a part of an organization that exemplifies camaraderie.”
As part of that unity, the event created a space to share a passion from their personal lives with team members – whether that be from the topic they chose or simply the act of performing itself. For Emily Kagan-Trenchard, vice president, Digital & Innovation Strategy, and one of the night’s performers and MC, that meant connecting an artform that has been a big part of her life for over two decades with her friends and colleagues.
“What I love about spoken word events is the way it bridges all divides. It insists that all truths are worthy of an audience but makes no other demands on the shape or form that truth must take,” says Emily. “Because here’s the thing: there is no spoken word without the audience. It requires a speaker and a listener and that makes it a profound tool for building community.”
Another performer, Jeremiah Mallari, a workforce intelligence analyst in HR Operations, was grateful for an outlet to express himself while connecting to Northwell’s community, going on to even share his performance from the night online. “The Spoken Word Event was a beautiful picture of Northwell’s Culture of C.A.R.E (Connectedness, Awareness, Respect & Empathy),” says Jeremiah. “We’re all unique and hearing the different thoughts and passions of our team members perfectly depicts that. Each of the artists that performed showed their true selves and they were each embraced and celebrated.”
The spirit and passion for expression was felt throughout all 12 of the performances, with the night ending in a group virtual dance party. Healing was a continual theme through the night with the pieces allowing team members to get support and feel heard – something especially important as our healthcare heroes recover from COVID-19 in these unprecedented times.
“This event created a moment of connection and vulnerability that felt so necessary, so affirming and so urgent for all of us. The gift of spoken word is not only in the poem or the song or the freestyle that is shared, it is as much in the gift of space to listen,” says Emily. “Because this is how we get better. We sit together with the beautiful and difficult truths about the work we do for our patients, for our communities, and for ourselves to heal.”
Celebrating Filipino American History Month at Northwell Health
Northwell Health is proud to recognize Filipino American History Month and this year’s theme: “The History of Filipino American Activism.” Every October since 1988, communities celebrate the role that Filipinos have played throughout American history. During World War II, Filipinos fought in the United States and in the Philippines alongside the United States to obtain world peace. By working in various fields such as technology, healthcare, construction, education, and more, Filipino Americans have contributed to the economic growth of this country. As of 2018, there are 4.1 million Filipino Americans, according to the U.S. Census Bureau’s latest American Community Survey (ACS) data. Filipino Americans are the country’s second largest self-reported Asian ancestry group.
We asked a few members of our Bridges Asian BERG what Filipino American History Month means to them and how they celebrate. We are proud to celebrate these individuals as well as all Filipino Americans who have brought creativity, passion and innovative ideas to life!
Meet some of our Bridges Asian BERG members below:
“I’m honoring this year’s theme by educating myself and engaging with others through watching documentaries, participating in a few of Northwell’s many diversity-focused activities, taking Northwell’s Introduction to Unconscious Bias course, reading about Larry Itliong, who organized Fil-Am farm laborers in California in the 1960s, and most important, I’m using my platform as a leader within Northwell to make space for important conversations about diversity, equity and inclusion.”
Angeli Mae LagascaManager, System Clinical Transformation, Office of the Chief Nurse Executive
“To me, Filipino American History Month serves as a reminder to take the time to reflect on our roots, remember our family and ancestors, and take the opportunity to incorporate our culture in our everyday lives. It’s a chance to share and educate others about our heritage and culture. It’s really an honor that we are given recognition.”
Jacqueline SantelicesAccount Representative, Business Development and Marketing, Northwell Health Labs
“Filipino American History Month is a time when I can reflect on the impact Filipinos have made in the fabric of our country, in all sectors and systems like finance, culinary and healthcare. We celebrate Filipino American History Month in our home by making our favorite Filipino dishes, like Sinigang, a tangy, tamarind-based soup. It’s a time to appreciate the things that make Filipino culture unique and also intertwined with the world.””
“For me, Filipino American History Month means a time to reflect on my Filipino heritage. As a Filipino/Japanese woman, I am excited to spend time learning more about my family’s Filipino traditions and history this month.”
Karina HiroshigeSenior Associate, Finance and Operations, LIJ Medical Center
“This month gives me an opportunity to learn more about the contributions that Filipino-Americans have made to this country. I look up to my mother who came here in the 1960s as a nurse. I look at how happy she is and I am grateful for what she sacrificed by coming here to give my brothers and me a better life.”
Michelle PinzonDirector, Corporate Compliance
“As a Filipino American, it is important for me to see myself and other co-workers of similar heritage develop professionally. Being part of the Asian BERG allows me to have a voice and share ideas in an inclusive and diverse environment to help improve the health outcomes in our communities. It serves as a platform for me to collaborate with talented people within and outside of our organization.”
Ryan EspineliSenior Administrative Manager, Pulmonary Medicine
“The Filipino American History Month is a recognition of all my fellow Filipino’s economic, historical and cultural contributions in the United States. We celebrate our heritage, not just this month, but every day through food, music and relationships with people.”
Suzette Escueta Optimization Specialist, Ambulatory EMR, Northwell Health Physician Partners
Strengthening our communities and the lives of our patients with physical therapy
As October marks Physical Therapy Month, we at Northwell Health are honored to celebrate the healthcare professionals who are committed to helping patients improve movement, increase mobility, and recover from injury to live their lives to their fullest potential.
Our rehabilitation teams are staffed with licensed physical therapists who provide patients with the education, support, and motivation they need to enhance and restore functional ability. Among them is Soledad Tomasino, an experienced senior physical therapist (PT).
Having started her career in orthopedic physical therapy with Northwell a decade ago, Soledad was determined to advance her skills in ways that would lead to a rewarding and decorated career. Four years ago, she made the shift to Pelvic Health and most recently, she received her Pelvic Rehabilitation Practitioner Certification (PRPC) from Herman and Wallace, an institution that provides continued education for medical professionals seeking to improve their practice of pelvic treatment and rehabilitation.
For Soledad, seeking opportunities for growth outside of Northwell would help enhance her experience within. And with the unrelenting support of our organization, her professional growth was inevitable. At Northwell’s Sports Therapy and Rehabilitation Services (STARS) in Manhasset, Soledad’s found a positive environment that fosters togetherness amongst our employees and empowers them to be at their best. It creates an atmosphere where their personal goals and patient goals can be realized. Soledad notes, “STARS is a family, especially amongst the pelvic floor team. We’ve supported each other through many stages of life including getting married and having our own babies.”
Soledad takes on a number of responsibilities as senior PT, from mentoring newly hired Pelvic Floor therapists to participating in the development of the Pelvic Floor manual. But of the many roles she has, the one she appreciates the most is the opportunity she has to make an impact in the lives of her patients. “What I like the most about my career is to help my patients achieve their personal goals,” says Soledad. “It’s rewarding when patients tell me their therapy helped them regain their quality of life.”
Northwell thanks Soledad and all of our committed physical therapists who work tirelessly to make a difference. If you’re interested in working for an organization that specializes in rehabilitation with recovery as a top priority, get moving and apply today.
Photo: Mary Curran meets with Dora Kakurieva (patient care associate), Gerty Lahens (clerical support associate) and Nadine Simmons-Ziegler, RN, (director of Patient Care Services) at LIJFH (left to right).
CNO Corner – A conversation with Mary Curran
Mary Curran, EdD, MSN, RN-BC decided to join Northwell Health while taking classes for her master’s degree where she was inspired by her professor, Maureen White, executive vice president and chief nurse executive at Northwell.
“The class was amazing,” says Mary. “I was so inspired by her leadership, passion for the profession of nursing, and the brand of Northwell, that I made the decision to work for this amazing leader and this progressive health system.”
Since starting at Northwell as a nurse educator at Long Island Jewish Medical Center (LIJMC) in 2011, Mary has built a career that is inspiring nurses with her passion and leadership the same way Maureen inspired her. She grew her career from assistant director of Nursing Education to Magnet program director and director of Patient Care Services at LIJMC. In 2015 she was ready for the next step in her career and transitioned to become chief nursing officer at Long Island Jewish Forest Hills (LIJFH) where she continues to lead her nurses and inspire growth, passion and development.
Read more in this CNO Corner interview with Mary.
How have the nurses at LIJFH delivered exceptional and compassionate care during the COVID-19 outbreak?
LIJFH was at the epicenter of the COVID-19 pandemic and our team embraced this challenge to care for our community in its darkest time of need. Moreover, 2020 was also the Year of the Nurse – a year that became truly defined by the bravery, courage, and empathy of our teams, with the nurses and teams of LIJFH on the front line. Our nurses and teams truly transformed to become superheroes who provided exceptional, compassionate care for the mind, body, and souls of our community through the COVID-19 pandemic and beyond. Utilizing science, teamwork, best practices and empathy, they care for our patients from the beginning of life, through the continuum of life, and assure dignity and respect at the end of life. I am extraordinarily proud and humbled to work beside this team of extraordinary nurses.
What are some of the ways LIJFH has been supporting their nurses and other team members throughout the COVID-19 recovery?
The support our team was provided during COVID and COVID recovery was multifaceted. To begin, our teams were assured proper PPE and resources to keep them safe, their patients safe, and subsequently our community safe. Partnering with the Institute for Nursing and FlexStaff, we brought in traveler and per diem nurses to assist with the care needed for the influx of patients. Next, via our partnership with Human Resources and Employee Health Services, team members were afforded mental health resources onsite, during and after the peak of the pandemic. In addition, we employed leadership rounding to thank our teams, accepted food donations for our teams from our community, were inspired by 7 p.m. daily clap outs from the neighborhood, and participated in team wellness activities, such as rock painting and therapeutic cafés.
How does LIJFH support their team in growth and development?
LIJFH continually supports the growth and development and lifelong learning of our nurses. Professional development is supported and encouraged through certification preparation courses and monetary compensation for certification, tuition reimbursement, nurse residency programs, flexible scheduling to accommodate higher learning, continuing education opportunities and comprehensive orientation programs.
What exciting nursing initiatives are in the works at LIJFH?
We are in the process of our Pathway to Excellence Journey which began several years ago. Pathway to Excellence is the American Nurses Credentialing Center accreditation that globally recognizes positive practice environments that are committed to nursing workplace excellence. Our submission for this accreditation will be April 2021. We are incredibly proud of the clinical outcomes, shared governance structure and professional practices of our nursing teams and are looking forward to gaining this accreditation.
We’re also proud to announce that we have successfully achieved the GOLD-level American Association of Critical-Care Nurses (AACN) Beacon Award for Excellence. A Gold-Level Designation is the top honor of its kind nationally and recognizes the culture and accomplishments of the entire inter-professional team (including the critical care unit’s registered nurses, physicians, nurse practitioners, PCAs, clerks, respiratory therapists, physical therapists, social workers, case managers, nutritionists and environmental services aides). Our GOLD-Level achievement is a phenomenal testament to the culture and outcomes of the ICU team and only 18 other hospitals in New York State have earned this designation.
What makes Northwell a great place to work?
Two top thoughts come to mind: growth opportunities and employee engagement via shared governance. The growth opportunities that Northwell offers are endless. Many nursing team members here will tell you that their leaders and mentors facilitated their growth, spirit of inquiry, and passion for the profession of nursing. Growth and mentorship are foundational to Northwell and many career pathways demonstrate that. In addition, employee engagement is facilitated via shared governance councils and structures. Here, team members at all levels of the organization have a voice in hospital decision making. Fundamentally, the teams are able to create and drive processes at the front line, for the front line. Northwell Health truly is a great place to work!
Interested in joining the nursing team at LIJFH? Apply today!
Northwell’s Walk to the Parks step challenge is improving employee wellness
Focusing on team member well-being at Northwell Health is a walk in the park – a virtual one that is. 2,774 teams made up of 15,691 team members are virtually walking our National Parks as they compete in this year’s employee step challenge for the chance to win $5,000!
During our Walk to the Parks innovative employee step challenge, teams of six have six weeks to walk two million steps, the distance between all national parks. Tracking their physical activity, each day brings them one step closer to their goal and unlocks virtual destinations throughout their wellness journey. Any team that successfully goes the distance will be entered into the grand prize raffle – a $5,000 prize for each team member.
In these unprecedented challenging times, it’s more important than ever for our team members to find the time to focus on their own well-being. From walks outdoors during lunch to safely gathering in parks on days off, our teams are finding fun ways to get their steps in while gaining more energy, developing healthy habits and improving mental health. Additionally, for many of our currently remote employees, it provides a unique chance to connect with their teammates despite the temporary distance.
“Walk to the Parks is more than getting in your steps, it’s about team building, challenging yourself and taking time for your own well-being,” says Niha Malcomson, manager, Employee Wellness. “Now more than ever, it is something that is needed by all.”
And this isn’t Northwell’s first step challenge! Each year Northwell provides a fun opportunity to increase physical activity while allowing team members to focus on their own well-being in unique competitions. Last year’s Walk to Rome challenge included 2,018 teams who walked a total of 9,116,790,338 steps. That’s 4,558,395 miles – or enough steps to travel 183 times around the Earth!
With so many team members competing in this year’s challenge, Northwell Health is ready for a journey both to the parks and to better well-being.
Shaping the future of cancer care through Academic Affairs
Kerry Wallace’s Northwell Health journey started right after college graduation and has grown with her through each stage of her 35 years here. Today she’s director of Academic Affairs at the Northwell Health Cancer Institute, where she is responsible for their educational activities including fellowship program accreditation and continuing medical education programs.
Throughout her long career here, Kerry always felt supported by an organization she feels is preparing a workforce for the future era of healthcare. And as an individual with spina bifida, she’s felt supported as a team member with a disability as well. “Being disabled can definitely be a challenge in many situations. However, I’ve always felt supported during my career with Northwell and the door for opportunity has always been open for me. I also enjoy the work I do with the N-ABLE BERG to help individuals with disabilities advance their careers like I have done.”
Kerry’s Career Journey
After interning for two summers with the heath system, Kerry joined the Northwell team full-time as a cancer registrar at North Shore University Hospital (NSUH). It was while working here doing cancer data management and state reporting that Kerry earned her master’s degree, receiving assistance from Northwell’s tuition reimbursement program. “I knew continuing my education was important to future career goals,” says Kerry. “In addition to tuition reimbursement, the leadership at NSUH also allowed me the opportunity to do an administrative internship after hours and still work at the hospital.”
From there, Kerry’s career journey included working as an administrative coordinator with the Cancer Program at NSUH, a manager in Research and Education and later in Educational Initiatives at the Monter Cancer Center.
The diverse programs she experienced throughout her career were ones she valued. “I was a science major in college and always liked to learn more scientific information on cancer and potential treatments,” says Kerry. It also helped prepare her for her current role of working in Academic Affairs. “Now I am able to assist in bringing new knowledge to our clinicians and in my own way help advance care of cancer patients in the future.”
While impressive already, Kerry’s career journey isn’t finished yet. She wants to continue to grow and develop while doing her part to advance the treatment and survival of cancer. “Northwell has been a large part of my life, from college summer jobs, to various stages of my career, to the birth place of my daughter. Throughout my career, my career moves often had to do with not only need, but the desire to learn new areas of the field. I have stayed for so many years because of the new opportunities I have been given along the way.”
A unique start to Emergency Nursing at Northwell Health
Meet Patrick Barnes, a registered nurse in the Emergency Department (ED) Nurse Fellowship at North Shore University Hospital (NSUH). Beginning his nursing career in October just before the COVID-19 pandemic, the initial months of his fellowship provided Patrick with the essential emergency nursing skills to work in a high-acuity, fast-paced emergency department- a unique start to his career.
The ED Nurse Fellowship helps new graduate and registered nurses who may be entering a new specialty gain invaluable skills before working on their own in the ED. As a fellow, Patrick spent the first 10-weeks of his career at Northwell’s Institute for Nursing with classroom education and simulation trainings to teach him the basics of working in the ED and prepare him to start working 12-hour shifts in December.
Working as a new nurse during the COVID-19 pandemic
As our emergency rooms saw a temporary increase in patient volume as the pandemic peaked in March, Patrick found strength from the experienced team around him in the ED. “Our preceptors and the other nurses in our unit have helped the nurse fellows and other new hires prepare for increased patient flow during COVID-19,” says Patrick. “Though demands in our ED would change daily, myself and the fellows I started with were able to adapt tremendously thanks to their support. We would have daily briefs and education to reinforce skills that would keep us and our patients safe.”
While his fellowship continues, the format has changed to keep our team members safe while complying with COVID-19 restrictions. Trainings and certifications are now taught through virtual platforms or while practicing social distancing in small classroom settings. Throughout the unprecedented circumstances, Patrick has never felt the guidance from Northwell and his leadership waver.
Building a future in emergency nursing at Northwell
With his fellowship now nearly over, Patrick feels prepared to start the next stages of his RN career at Northwell. “Within my first year as a nurse, Northwell has given me opportunities and training that I feel I may not have been offered elsewhere,” says Patrick. “It feels like a family once you begin to work with the team in the ED.”
Patrick’s passion for emergency nursing is the foundation for growing his career at Northwell. Working in the ED, he’s seen firsthand how our nurses have moved onto educator and management roles within the system. “It is exciting to see many of our team members move on to earn their MSN and have the support of the ED behind them,” says Patrick. “I am excited to see what the future holds at Northwell.”
Meet Truly Ambitious Senior Physician Assistant Michael Hanson
This blog is part of a series highlighting Northwell Health’s Advanced Clinical Providers (ACP). Each Northwell Health employee was nominated by their leadership as an individual who exemplifies a Northwell Health value.
When Michael Hanson, a neurosurgery physician assistant (PA), started at Huntington Hospital six years ago, he was joining a team that would grow with his career. What once started as a department of two PAs has expanded to now include nine PAs on the service, ensuring Huntington Hospital has an in-house neurosurgery PA around the clock as it offers 24/7 service to our patients.
Michael was able to play a large part of developing the team by recruiting new team members from practitioners he had worked with in the past. It was a unique opportunity to help build a team based on experience, strong skill sets, and work ethic in an emerging department that excited Michael. This passion for growth and leadership within the neurosurgery team led to Michael being promoted to a senior PA in 2017.
“The work we do as PAs is important and I truly feel it makes a difference,” says Michael, who passionately advocates for the PA profession in his senior role. “We have the ability to both impact patients’ lives and outcomes, and comfort and educate families in their time of need.”
At Northwell, he knows the skills of our PAs are valued and supported with the opportunity to grow within the whole organization even beyond clinical roles. “When I look at the senior leadership in the system and see several PAs holding high-level administrative positions, it shows that the only limitation we have here as ACPs is set by our own ambitions.”
And the invaluable and diverse skills of our PAs was never more apparent than throughout the COVID-19 pandemic. With non-emergent surgeries paused at Huntington Hospital, the neurosurgery team joined other teams in the newly created temporary ICUs where they played a vital role in alleviating the pressure of an increased number of critical patients.
“Due to the nature of the disease, we suddenly had an extraordinary number of central lines, arterial lines, and dialysis catheters that needed to be placed on a daily basis,” explains Michael. Working with Dr. Kerr, the chief neurosurgeon at Huntington, Michael helped develop a vascular access team to free up the intensivists from placing these lines so they could instead focus on the patients. The teamwork Michael witnessed made him prouder than ever to work at Huntington Hospital. “Even though we have now returned to our normal roles, you see the people you spent those difficult days with and you have that shared experience that bonds you. The sense of trust and community has never been stronger.”
It’s a sense of community that Michael feels extends to not only his team, but to administration and through the organization as a whole. The Truly Together atmosphere gives everyone a place to have their voices heard and their careers supported. Since starting at Northwell, Michael’s felt his desire to learn and grow encouraged with a variety of resources to accomplish that from the skills lab, to CMEs, to conferences.
“The thing I have come to appreciate most about working for Northwell is the support I have received from the system. The administration has always been not just available, but enthusiastic about doing whatever it takes to elevate the service to impact patient care in a positive way,” says Michael. These resources are something he’ll continue to take advantage of as his career keeps growing. “As one of the largest healthcare systems in the world, the diversity of positions, opportunities for advancement, and resources available to help you become the best ACP you can be at Northwell are second to none.”
Find a PA career that grows with you at Northwell Health when you join the team that the American Academy of PAs designated as a 2020-2021 Employer of Excellence.Apply to one of our PA jobs today!
Creating an inclusive environment for all at Northwell Health
Northwell Health is committed to creating a work environment that celebrates the diversity of our team members while ensuring everyone is included and respected. We’re proud to recognize National Disability Employment Awareness (NDEAM) Month this October with a number of events, resources and celebrations of our team and community members with disabilities alongside our N-Able Business Employee Resource Group (BERG). This year is a commemorative year, marking the 75th observance of NDEAM and 30th anniversary of the Americans with Disabilities Act (ADA).
The N-Able BERG was formed to advocate, educate and support a diverse workforce and provide a safe environment for people with disabilities. The work of our N-Able BERG along with Northwell’s Workforce Readiness team and Zucker Hillside Department of Vocational Rehabilitation placed people with disabilities back into the workforce.
Their commitment to an inclusive workforce led to Northwell Health receiving a region-wide National Disability Employment Awareness Month Award. This award recognizes businesses that have demonstrated exemplary hiring practices, employment hiring and advancement opportunities for skilled and qualified people with disabilities. The N-Able BERG will be honored on October 16. “It has been a pleasure and privilege to help people with disabilities find career opportunities,” says Cheryl Davidson, senior director, Workforce Readiness and co-chair of the N-Able BERG. “This is an untapped pool of motivated and qualified individuals which fosters diversity of ideas and experiences while representing the population Northwell Health serves.”
Here are some of the events and resources our N-Able BERG is launching during this year’s October National Disability Employment Awareness Month:
Path to Inclusion Seminar
This virtual seminar was created to help people with disabilities during their career search. Candidates have the opportunity to discover how Northwell’s Inclusion Specialist can support them on their career journeys while receiving important resume writing and networking tips.
Disability Pride Conference
The first Disability Pride Conference on October 14 will celebrate the contributions and unique talents of individuals with disabilities while providing education and resources to team members who are also care providers for people with disabilities.
The Inclusive Awards celebrate the work of our team members who have been committed to the N-Able BERG who ensure people with disabilities have access to our community, healthcare, education, training and employment.
Neurodiversity Virtual Mentorship Program
The launch of a new semester-long neurodiverse mentoring program provides neurodiverse college students with the chance to work one-on-one with a Northwell leader while they gain firsthand insight and invaluable healthcare career information and guidance.
National Business Disability Council Emerging Leaders
Northwell will be hosting a virtual shadow day to ensure that students with disabilities will have the opportunity to learn about careers at Northwell Health directly from our team members.
Disability Etiquette Seminar
This seminar will breakdown myths and offer guidelines on how to have respectful interactions and communications with people with disabilities to better foster an inclusive environment.
N-Able has created a special resource for team members who are parents of special needs children. This blog will allow them to share information, resources and support.
The rewarding work of a surgical technologist at Northwell Health
The work of surgical technologists in our operating rooms is a vital part of the perioperative services at Northwell Health. Working alongside our surgeons and nurses, surgical technologists who prepare our operating rooms, arrange equipment, and help team members during surgeries. This Surgical Technologist Appreciation Week and every day, we celebrate our team members.
Meet Jason Dizon, a surgical technologist at Plainview Hospital who is just one of these integral team members keeping our operating rooms running smoothly and ensuring patient safety every step of the way.
Jason has as a surgical technologist at Plainview Hospital for almost five years, but his love for the operating room has him planning to stay until he retires. Working in surgery means his job is never mundane, and each case brings him a new opportunity to learn. Innovative surgeries in our hospitals also provides the chance for Jason to grow his skills as he helps prepare the OR with cutting-edge technology and works as a member of the surgical team.
At Plainview Hospital, Jason focuses mostly on orthopedic cases, such as total joint replacements or spine cases, but has been able to experience work on a variety of specialties. “I have grown a lot working at Plainview Hospital,” says Jason. “We have great leadership that supports us and it’s a great place to work because we are able to learn from a diverse group of team members.”
And within his role, Jason also develops his skillset by helping to teach others. “Teaching and speaking with surgical technologist students and nursing students helps me improve my communication skills,” says Jason. “It’s taught me to always use patience and understanding as students grow in their skills.” Working with the enthusiastic students and helping to teach them about working in perioperative services is one of Jason’s favorite parts of his job. With perioperative services not often focused on in schools, Jason is there for what is often the first look these students get into an operating room. It’s an eye-opening experience he values being a part of.
But it’s not the only responsibility that makes Jason so passionate about what he does. “I love my job. I love science and health, and as a surgical technologist, I’m able to learn every day about the human body and how it functions. To see firsthand how we heal patients and take care of them is very rewarding.”
Interested in a surgical technologist career at Northwell? Apply today!
Celebrating Hispanic Heritage Month at Northwell Health
September 15th through October 15th marks Hispanic Heritage Month throughout the United States and Northwell Health is proud to celebrate our Hispanic team members alongside our LatinX Bridges Business Resource Employee Group (BERG). At Northwell, we know the power of our team members being Truly Ourselves and the importance of recognizing their contributions to history, our communities and our organization not just during one month but throughout the year.
Our LatinX Bridges BERG has started their celebrations by focusing on gratitude, asking all of their BERG members to send “thank you” cards to team members they are grateful for within the organization. It’s a nice way to share thanks within the health system, especially during these difficult times where small moments can make a difference. At the end of the month, there will be a virtual panel discussion held highlighting some of Northwell’s Latino leaders titled, “It Can Be Done.” Panelists will be speaking about how they accomplished their career and life goals, despite challenges they may have experienced along the way. Beyond inspiring our Latino team members, the panel also provides an opportunity for them to connect and feel together throughout their own journeys.
“We are a proud people,” says Josephine Guzman, senior director, Physician Relations and co-chair of the LatinX Bridges BERG. “Most of us as individuals or our parents have come to this country in search of a better life, understanding the value of hard work in order to reach our goals. We should celebrate and salute our own diversity and color that exists within the “ Latino” culture, as well as the beauty, compassion and passion that we bring to our colleagues, patients and community!”
Hear from some of our LatinX Bridges BERG team members on how the BERG connects them to their culture year round:
“Being a BERG member brings a sense of community and fellowship with my Northwell teammates. It is important to build both professional and personal connections with people and celebrating our diversity is key to driving the organization in a direction that promotes all backgrounds.”
Ernest D’AmbroseProgram Manager, Clinical Transformation
“As a member of the BERGs I am able to collaborate with a group of intelligent and diverse change makers that challenge me to a higher degree of excellence. Together we are able to acknowledge and celebrate the contributions of the Hispanic community locally, regionally, and nationally.”
Dorean J. FloresSenior Manager, Human Research Protection Program
“The LatinX BERG has given me the opportunity to collaborate on meaningful projects and events that serve our Latino Communities alongside talented people outside of my department. This has helped me not only in developing professionally but also in learning new skills and being exposed to different facet of our organization. It is important to recognize the contributions made and large presence of the Latinos within our organization.”
Jenny LinoClaims Representative, Risk Management
“As a BERG member, I am able to have a voice and share ideas in an inclusive and diverse environment that allows me to partake in activities to help improve the health disparities in our communities. We celebrate the efforts and contributions that our Hispanic workforce have made to their teams, departments, and the organization to deliver culturally appropriate quality care and enhance the patient experience.”
Lesidet Salce, MHAAdministrative Manager, Occupational Medicine, Epidemiology and Prevention
“I am proud to be part of an organization that values and honors diversity and the contribution that our background differences bring to the workplace. Here, we can be Truly Ourselves and join the organization in fulfilling its mission to deliver the best care possible to our patients and to our communities. My experience here at Northwell has been enriched by the colleagues I have met through the BERGs.”
Dora Santa MariaDirector, Organizational Change Management, Revenue Cycle
Carol Battaglia, AVP of Benefit Operations continues to grow her career with Northwell’s tuition reimbursement program
No matter what stage of your career, there’s always room for continued growth and development. Just ask Carol Battaglia, AVP of Benefit Operations, who is currently benefiting from Northwell Health’s tuition reimbursement program to earn her master’s degree.
Since starting here 18 years ago as the team lead of Benefits, she’s grown her Human Resources career with a passion for helping others. Throughout the years, she has overseen Benefits, the HR Service Center, HR Processing and the myRecognition program, which all help to engage and reward our team members.
Today, Carol is responsible for the oversight and management of the benefits, retirement, leave of absence, tuition and physician/executive total rewards teams, where she strategizes new ideas to enhance processes and techniques to improve the overall experience. In addition to her daily operations, she is also responsible for the employee discount program, system-wide-blood drives and child care offerings.
Continued growth at every step of her career
Benefiting from the programs she helps develop, Carol is currently enrolled in a Human Resources master’s program at St. Joseph’s College. “Obtaining a master’s degree has been top of mind and something I always wanted to accomplish,” says Carol. “Pursing this degree will provide a sense of personal accomplishment.”
Beyond tuition reimbursement, Carol has also been able to participate in various programs unique to Northwell, such as being a culture leader and participating in the High Potential Program that develops future healthcare leaders. She plays an active role in our Business Employee Resource Groups (BERGs) as co-chair of the GreenBERG and recently became chairman of the Caregiver Support Fund, which provides resources to team members in need including programs and services related to emotional, psychological and financial well-being. She was also published in Closing the Engagement Gap-How Great Companies Unlock Employee Potential for Superior Results, a book about how organizations can inspire, inform and reward employees in order to get superior results.
For Carol, earning her master’s degree is just one more way to better serve our team members. “With this degree, I hope to grow my career and broaden my knowledge within HR. I’m always looking to attend workshops and conferences to stay on top of best practices and look for new ways to enhance the team member experience. Knowledge is power.”
Her passion for continuous learning is something she hopes will inspire others. “There is so much opportunity within Northwell to advance your career. My advice would be to learn what you love, enhance your skillset and connect yourself with leaders across the organization. Get involved in all that Northwell has to offer even it if may be out of your comfort zone. Learn more about the organization and understand how you can make a difference.”
Get moving with a career that grows with you at Northwell Health. Apply today!
Appointment With: Joseph Castagnaro, VP, Lab Services Integration and Operations
Joseph Castagnaro has grown in his laboratory services career at Northwell Health from being the laboratory administrative director at Southside Hospital (soon to be South Shore University Hospital). From overseeing the pre-surgical testing and patient experience departments at Southside to being promoted to senior lab administrative director and overseeing all of our community hospital labs, Joseph’s well-rounded experience has given him the skills he needs to be successful. Today as vice president, of Lab Services Integration and Operation, he is responsible for all hospital lab operations, including our health system owned labs and non-system labs we manage in other local communities. We sat down with Joseph to discuss the variety of careers in clinical laboratory and what makes working in Northwell’s labs so unique.
How has the work of our laboratory team members been vital to our organization and communities during the COVID-19 pandemic and as we recover?
This past year has been one of the biggest challenges the laboratory services teams have ever seen. The COVID-19 pandemic was, and continues to be, at the forefront of every person and patient in every community nationwide. Luckily we had the fortune of building a brand-new, state-of-the-art lab a year earlier in Lake Success, NY, which ultimately gave us the ability to enhance and expand our molecular department this year in order to meet the COVID-19 testing demands in our area. Our health system has always had a great lab team and has always worked well together. This past year we had to work together in a fashion unlike ever before. The pandemic brought out the best in all of our laboratory healthcare heroes. The resiliency and teamwork of our lab staff across the health system was unprecedented.
What are some of the careers for laboratory professionals within our hospitals and Northwell Health Labs?
We have a variety of clinical labs in Long Island, New York City, Staten Island and the Westchester areas that range in size and scope and we operate 24/7 across 365 days a year. Whatever type of lab or shift you’re looking for, we have it available. Aside from the MDs, pathologists, pathology assistants, cytotechnologists, PhDs, laboratory technologists, technicians and phlebotomists, we have many other types of positions from entry level to very specialized areas which include:
Lab Information System Specialists
Quality Managers and Specialists
Lab Support Associates
Route Service Drivers
What makes working at Northwell Health unique?
Working at Northwell is unique in so many ways:
Our health system laboratories handle EVERY aspect of lab services and testing.
We are the largest, not-for-profit health system reference lab in the region.
We’ve developed a partnership with the NYC Health + Hospitals lab services and created the largest joint venture lab in the country.
We have two core lab facilities, our automated lab and our microbiology lab that specializes in infectious disease.
We also have careers in tertiary care hospitals, small community hospitals, physician offices, cancer centers and other ambulatory settings. Whatever kind of lab you would like to work in, we have it for you!
The most important and unique thing that we do is to work as “one” lab amidst many locations. One way we did this was by establishing joint standards/methods committees. This is where we bring the experts within each lab discipline together on a regular monthly basis to network, brainstorm and determine best practices within their respective areas. This is then shared among all of our sites.
Our employee development programs are second to none. Our Center for Learning and Innovation teaches project management courses such as, LEAN and Six Sigma and basic leadership essentials classes for those looking to enhance their leadership skills. We also have an established High Potential and Lead Next program for staff already in leadership positions and our lab created a leadership development program, L-Lead (Laboratory Leadership), which is designed for new, current and future lab leaders.
Are there any exciting initiatives on the horizon for our laboratories?
We are in the process of developing a Medical Technology program with Hofstra University. Recruiting and finding laboratory staff has been difficult industry wide across the nation so we decided to grow our own. We’re also constantly upgrading our lab equipment system wide. This coming year we’ve selected new blood gas analyzers to roll out across our entire health system. The remainder of this year and well into next year, we will be addressing the probable collision of influenza and COVID-19 and how we will best be prepared to ensure we meet all of the clinical care patient needs related to laboratory testing.