Five non-clinical careers to explore within healthcare
No matter what your major is in school, there’s a healthcare job for you. While students may first think of the doctors, nurses, and other clinical professionals working directly with our patients inside our hospitals, there are also many non-clinical career opportunities that students can explore. From working in Human Resources supporting our team members on-site to helping produce our next television commercial, the wide variety of jobs available at Northwell Health may surprise you.
Take a look at some of the non-clinical careers you can explore within the healthcare industry.
Human Resources is a perfect job field for empathetic individuals who want to help to continue to make Northwell a great place to work. These problem solvers use their people skills and data to have a direct impact on the work environments within our organization. Our diverse HR teams manage benefits, compensation, talent acquisition, employee experience, compliance, and more as they work towards a common goal of promoting engagement, inclusivity, and a fair and happy workforce.
If you are interested in a career in HR, you may want to pursue a degree in human resources management, labor and industrial relations, health care or business management, or psychology.
Carpentry, Engineering and Construction
Trade skills like carpentry, engineering and construction are an important part of keeping our facilities running smoothly. In addition to repairs and refurbishments, our team members have the exciting task of building out our new units and hospital additions. And with Northwell constantly growing and evolving, that means plenty of opportunity to work on innovative projects within the healthcare industry while having a direct impact on the care our clinicians are able to provide.
If you are interested in a carpentry, engineering or construction career, you may want to pursue a degree from a trade or vocational school.
Interested in a unique finance or customer service career that allows you to have an impact on patient care and experience? Revenue cycle may be the department for you! These non-clinical professionals perform a vital role within our healthcare organization by handling all billing and collecting of hospital receivables. From our customer service team members who are handling patient registration and patient financial counseling in our hospitals, to those working in non-patient-facing areas such as insurance verification or health information management, they’re working together to improve the experience of our patients and to secure financial strength for our organization to continue to grow.
If you are interested in a revenue cycle career, you may want to pursue a degree in health information management or healthcare, business or public administration and complete coding specialist or registered health information technician certifications.
Administration and Operations
If you’ve got a business-oriented mind and a talent for managing details, working in administration and operations is a great opportunity to explore. Working in healthcare operations allows team members to have a direct impact on how a hospital is functioning. From managing budgets to ensuring quality and efficiency, our administrators are ensuring hospitals and practices are running smoothly for both employees and patients. They also have the exciting opportunity to lead facilities with the development of new projects and programs that are improving processes, services, and experiences.
If you are interested in a career in administration and operations, you may want to pursue a degree in healthcare administration and operations, finance, business administration, or public health.
Marketing and Communications
Behind every social media post, press release, or television commercial, is our Northwell marketing and communications team. These non-clinical professionals work behind-the-scenes to help raise awareness of Northwell and the many services we offer to the communities we serve. Creativity and strategy are key within this team as their initiatives pique interest, engage, and build trust with our patients. Joining this team means working on Facebook Lives with doctors, developing branding for the organization, fostering public relations and much more.
If you are interested in a marketing career, you may want to pursue a degree in marketing, public relations, graphic design, or communications.
You don’t need to be a doctor or a nurse to work in the healthcare industry. There are many non-clinical roles that provide a career that’s equally rewarding both emotionally and developmentally. Every team member across our 72,000+ team members contributes to ensuring our patients and communities get the care they need to lead healthy lives.
Beyond the PPE: Two nurses help patients and staff connect during COVID
Lulette Infante and Antonella Farrell, registered nurses at Northwell Health and lifelong friends, came together during the COVID pandemic to identify a solution for our clinical team members so they could maintain that personal connection during patient care. These two incredible nurses wanted to ensure that our patients would still be able to see the identities of our healthcare heroes, whose faces were covered by their personal protection equipment (PPE), so they created photo badges for our clinical staff to wear over their PPE.
The idea was prompted after reading a New York Times article featuring Cohen Children’s Medical Center’s Senior Vice President Dr. Schlein who acknowledged his gratitude to the frontline workers who saved his life from COVID, but he had no idea who they were because of their PPE. Thus, Project Unseen Heroes was formed so patients would be able to see the smiling, caring faces of our frontline workers.
A career journey that surpasses two decades
Both Lulette Infante, MSN, RN, CPON, and Antonella Farrell, BSN, RN, began their careers more than two decades ago as a student nurse intern from Adelphi University at CCMC in 1996. They advanced their careers at Northwell throughout their journey, holding a variety of roles and responsibilities along the way. Today, Lulette is an ambulatory nurse specialist and ambulatory administrator at Northwell where she focuses on quality and optimization for pediatric practices, and Antonella Farrellis is a pediatric Hematology/Oncology, pediatric sickle cell nurse coordinator at CCMC.
One small idea leads to big results
Lulette and Antonella first introduced the large photo badges at CCMC and Long Island Jewish Medical Center, receiving numerous positive responses from leadership, staff and patients. Lulette notes patients even commented, “so that’s what you look like!” Eventually they were able to guide other hospitals, including Northern Westchester, Lenox Hill, Huntington Hospital and even external hospitals such as Elmhurst Hospital, to develop photo badges for their team members.
“The staff is reporting back that they felt it is truly helping their patients now that they can see the smile behind the mask,” Antonella says. The staff has been sending Lulette and Antonella pictures of themselves in the PPE with their badges. Having the large picture badges enabled our frontline workers to maintain that personal connection while caring for their patients while being fully secured under their PPE at the same time.
“We could not even start without the incredible support we have received from our leadership and their commitment to continually enhance patient experience and promote compassionate care,” Lulette says.
Project Unseen Heroes was a success due to Lulette and Antonella’s teamwork. Patients feel more comfortable in the hospital seeing the badges on the nurses and doctors, knowing who is taking care of them.
Lulette and Antonella are true examples of Northwell Heroes. Are you ready to become a Northwell Hero? Join our team.
Meet Truly Compassionate Pediatric Nurse Practitioner, Regina Muir
This post is a part of a blog series highlighting Northwell Health’s Advanced Clinical Providers (ACP). Each Northwell Health employee was nominated by their manager as an individual who exemplifies Northwell Health values.
Regina is no stranger to delivering care within Northwell Health’s network. Having started her career in 1985 as an RN in the Pediatric ED at Cohen Children’s Medical Center (CCMC) she has grown her career alongside Northwell’s growth as an organization throughout the years, becoming a Pediatric Nurse Practitioner (NP). As a seasoned healthcare professional impacting the lives of others for over 25 years, Northwell continues to provide Regina with the opportunity to learn and develop new skills. Skills that would be essential during the COVID-19 crisis.
Before the pandemic, a typical day for Regina meant examining children prior to surgical procedures and developing a plan of care for them. As the volume of surgeries decreased, Regina knew it would take another level of commitment and compassion to continue to make a difference. With her scope of practice as a Pediatric NP limited to patients aged 21 and younger, Regina volunteered to work temporarily as a registered nurse so she would be able to provide care during COVID-19 to adult patients.
Many team members took on reassignments across the network but Regina notes that regardless of the role that was asked of the staff, each understood the value of their place on the team. “I knew that I worked with an amazing group of people but I had not realized the strength and compassion of our team,” says Regina. As an RN, Regina worked first in the ED at LIJ Medical Center and then on the medical floors to help with increased patient volumes.
Maintaining the same level of compassion from her work as an NP, Regina went above and beyond with her colleagues on the medical floors to create a comfortable experience for patients in need of care by setting up a cart filled with basic items for care such as deodorant, wonderful smelling soaps and lotions, lip balm, among other items, to help patients feel more comfortable and at home. “We added to the cart as we found items patients needed like extended phone chargers so the patients could charge their phones from bed and earphones so patients could block the noise and sleep. I watched my colleagues do so many wonderful things,” says Regina.
The collaborative and helpful spirit of the team members would continue beyond the hours they were needed to work. Building bonds with their patients, Regina and her team members would text to check in on them and even show up to see patients off to rehab or be discharged on their days off. When one patient was discharged after 45 days in their care, Regina and her unit organized a red carpet to see him off.
“The PST ACPs did many things for patients but most importantly they made a personal connection, finding out about them, their history, and their family,” Regina says. And though there were extremely challenging moments as some patients lost their fight against COVID, the team still found ways to rally and provide each patient with the best care possible.
Northwell offers unique opportunities for each employee to learn and grow, and for someone as compassionate as Regina, it’s the perfect place to be. Regina says, “I am so proud to be an ACP at CCMC, and at Northwell. The past few weeks have truly made me appreciate how special my colleagues and Northwell are. We have met so many exceptional team members who work in a variety of roles here. They are truly ‘Made for this.’” All of us are proud of Regina, a Truly Compassionate ACP!
How a new team delivers hope to COVID-19 patients at Northwell Health
Northwell Health has taken action to find ways that help deliver exceptional care to its patients affected by COVID-19. As many healthcare organizations search for ways to improve patient outcomes during this difficult time, Northwell has trained and equipped its teams to do that and more. One example of this is the formation of its Prone Teams.
Proning is a technique used to help patients breathe easier by changing their body position. As most patients rest on their backs while in the care of nursing staff, the Prone Team carefully places COVID-19 patients on their stomachs, allowing more air into the body and increasing oxygen levels into the lungs. As this technique is used in the operating room on a daily basis for certain surgical procedures, our Perioperative teams were chosen to help spearhead Prone Teams across the organization.
Comprised of perioperative RNs, surgical technologists, perioperative assistants, and physical therapists, our Prone Teams worked to safely turn and position patients into both the prone and supine positions and trained other team members on proper positioning. Implementing this new team during the COVID-19 crisis has proven how Northwell can meet even the biggest challenges with innovative thinking and utilize all team members’ skills to provide care.
Meet some of the team members from the Prone Team making a difference every day.
At Long Island Jewish Medical Center (LIJMC), the Prone Team features Christina Raccasi, an RN who joined Northwell as a graduate in 2018 and is currently a perioperative registered nurse. While new experiences always have initial challenges, Christina quickly overcame it due to the support and environment she works in. She states, “Caring for patients in a way that was outside of my comfort zone and training was a scary thought at first, but since many of the Prone Team members are from the operating room, we felt confident in our established teamwork as we work together so regularly.” Beyond just positioning, the Prone Team members deliver care in other ways outside of their usual scope in the OR, helping to protect patients with padding for bony prominences, lip moisturizer, and skin barrier cream.
Joined with Christina in the fight against COVID-19 is Dolores Reisert, Senior Administrative Director II of Perioperative Services, who helped form LIJMC’s Prone Team and shares the same sentiment. She states, “The teamwork among the perioperative and the ICU units is so inspiring and I am so proud of how this team was developed and trained so quickly. The Prone Team has been an asset in this important endeavor in trying to help our patients fight this terrible virus to aid them in the road for recovery.” Dolores joined LIJMC in 2015 with over 32 years of Perioperative experience, and even still, she is able to find more ways to advance her career and develop as a leader within her practice at Northwell. Today, she presently oversees six areas at LIJMC, the Operating Room, ASU, PACU, Endoscopy, Surgical Annex, and Central Sterile and has proven to be an incredible asset to the teams under her leadership.
Over at Huntington Hospital, OR Supervisor Jose Gonzalez’s leadership has proven itself to be equally as valuable to the Prone Team he oversees. While Jose’s usual day-to-day means ensuring the operating room runs smoothly, he stepped up to help lead Huntington’s Prone Team and trained additional team members to support the team and ensure it was running Monday through Sunday. His know-how made him a perfect leader for the team, and much like Dolores and Christina, the experience he brings to the room is what gives Northwell so much confidence in its ability to come out on top of this pandemic. “It’s a surreal feeling walking into these units and being thanked by the ICU team members who work tirelessly around the clock with critical COVID positive patients,” he says. He adds, “My team and I have been honored to be able to help our patients. Even though our patients are vented and may never get to know who we are, they have become our family.”
Each of these members play a role that, at the top of the year, they had no idea they’d be playing. Yet, because of their commitment to care, they have adapted and discovered new skills within their fields that will help heal our communities and bring new hope to the patients that entrust Northwell Health with their lives.
Delivering moments of peace on the front line with Tranquility Tents
As the rest of the nation stayed home to help flatten the curve of the COVID-19 pandemic, our healthcare heroes at Northwell Health continued to come in each day, fighting against the outbreak on the front lines of our hospitals. Their unwavering dedication and commitment to keeping our communities healthy had them delivering compassionate care, no matter the circumstances.
Seeing firsthand the tireless work of our team members, Northwell leadership immediately understood the importance of reflecting that same compassion back to our team members to meet their mental, physical and emotional needs. Working in health care, so much of your day can be devoted to giving to others and forgetting to take time for yourself. Our Employee Engagement team partnered with Human Resources, Wellness, Chaplaincy and Employee Assistance Program (EAP) teams across our health system and created Tranquility Tents at all of our hospitals to give team members a place to press pause.
These Tranquility Tents are designated spaces for our team members to find moments of peace and reflection, to recharge as they continue to push through these days to care for patients who need it the most. Beyond offering respite, these centers provide access and information for all the resources Northwell has to support them through this unprecedented time. Whether it’s a tired nurse looking for a quick recipe to make dinner after a long shift or a team member in need of 1:1 counseling with a behavioral health representative after a loss of a patient, Northwell’s Tranquility Tents have what they need.
EAP members are on site to help team members talk through what emotional support they might need along with providing printouts of the diverse resources offered. Wellness posters provide new tips each week including meditation guides, recipes and stretching suggestions to ensure our team members are taking care of themselves physically as well as emotionally. The Chaplaincy team performed blessing of the hands, hosted prayer circles, and created prayers and messages to deliver words of encouragement and to connect with team members spiritually.
“The Tranquility Tent started as an idea and a vision from our corporate HR partners and has truly taken on a life of its own in terms of providing emotional, mental, physical and spiritual support for our healthcare heroes,” says Lisa Khavkin, VP of Human Resources at Huntington Hospital. “They have become a place our team can rely on to find a shoulder to cry on, a place to pray, to stretch, listen to music, or paint a stone to memorialize their feelings. While the journey is still ahead of us all, the tranquility tent has become a place of solace and healing.”
Along with support resources, our Tranquility Tents also offer opportunities for team members to take self-care moments. From hiring a barber to give haircuts to arranging for live music to be played, our Tranquility Tents are becoming safe havens for team members to feel good together.
Other activities at the tents may include:
Gratitude Rock Gardens: a therapeutic exercise for team members to reflect on what they’re thankful for during this time, memorializing their thoughts and gratitude while painting rocks to add to the site garden.
Nametag Making Stations: where team members can design their own nametags to help bring a human element back to their personal protective equipment (PPE).
Message of Hope Boards: a reflective exercise for team members to add inspirational messages while reading the heartfelt sentiments other team members have left behind.
Color by Number Art Installations: that are allowing our Northwell team to ‘leave their mark’ by coloring in this interactive art piece. This small moment of art therapy will also transition into a lasting legacy of the impact they’ve had as the art is displayed at each site upon completion.
As we move forward as an organization from fighting against COVID-19 to recovery, these spaces will transform to continue to provide the resources our team needs. “Tranquility spaces will become permanent places within our facilities to enhance the recovery and resilience of our team members. We must continue to adapt our offerings to meet the needs of our team members” says David Gill, AVP of the HR Employee Experience team. As part of this commitment to support, a well-being survey was sent to all our team members to gain insight on what they need not just today, but in the future. This feedback is being utilized by a well-being work group that will continue to evolve the resources available to ensure our organization feels engaged and together.
Though our team members are facing an unprecedented battle on the front lines, we know that we can heal and move forward to a brighter future Truly Together.
Five reasons why you should choose a Perioperative career at Northwell Health
Perioperative services at Northwell Health are growing fast, and with growth comes a wide range of career opportunities. For qualified nurses looking to enter the field, perioperative careers offer a unique chance to be hands-on and collaborate with other dedicated health care professionals working together to have a direct impact on the lives of their patients. While there are many reasons for joining Northwell in a perioperative career, we’ve provided five reasons why this path is a great decision for anyone looking to make an impact in nursing.
You’ll learn new skills with the most innovative technologies.
As new technologies emerge and the need for more advanced care grows, Northwell provides many opportunities to learn new skills, utilizing state-of-art-technology so perioperative nurses can ensure the highest quality of care for their patients. The latest technology can improve outcomes with greater precision and less invasive procedures, and therefore, increase recovery times, especially in robotic surgery, which has become a trusted method for many of our surgical procedures including cardiac, GYN, ENT, thoracic, neurosurgery, heart and liver transplants, and many more.
Your skills and knowledge will grow along with your career opportunities.
At Northwell Health, perioperative nurses have access to unlimited clinical resources and educational opportunities designed to help them advance their careers. Nurses can engage in peer learning, career progression and certification programs that encourage their growth and provide support at every level in their journey. Just ask Karen Rowan, MSN, NPD-BC, CNOR, director of System Perioperative Education at Northwell. As an RN in the operating room, she was happy in her career, but she felt there was more she could do. She wanted to use her skills to teach so when the opportunity presented itself to be a clinical nurse educator, she took it.
Making a move into an educator position presented her with opportunities that would prove to be a catalyst in her success. “This position allowed me to participate in leading the OR fellowship, orientation program and simulations,” she says. Northwell also gave her the opportunity to present two podium presentations at two national conferences. “I have the opportunity to share my passion of perioperative nursing with nursing students,” she says. It’s not only the students who benefit from Karen’s passion, the OR Fellowship is a great opportunity for both new grad nurses and floor nurses looking to get into perioperative careers. And the patients do as well, making her career journey even that much more rewarding. Karen and her Corporate Perioperative Education team continue to build unique educational opportunities and experiences for new and existing perioperative nurses
You’re Made for delivering award-winning care.
Year after year, Northwell Health is recognized for the care our team delivers to patients. Northwell was the first in the nation to receive the Network of Excellence in Robotic Surgery designation from Surgical Review Corporation. Our cardiac surgery programs have been ranked by the Department of Health (DOH) among the best in New York State with cardiology programs being recognized by Healthgrades as America’s 100 best heart programs. And beyond the award-wining care for our patients is the award-winning care for our team members! This year, Northwell ranked as one of Fortune’s “100 Best Companies to Work For®,” the only health care provider in New York State to do so in 2020.
You’ll have strength in numbers. Teamwork is what we’re all about.
No matter the discipline, each role within Northwell’s organization works together to accomplish the same goal, to redefine health care. You’ll gain support across a collaborative network of team members, from surgical technologists and registered nurses to physicians, physician assistants, anesthesiologists, CRNAs, and even central sterile processing technicians. The dedicated team’s combined experience means the delivery of groundbreaking outcomes for each patient that comes through the doors, and you’ll play a vital role.
Your career will be guided and supported by leaders who inspire your success.
As Kelly Cifu, MSN, RN, and Vice President of System Perioperative Services, explains, “The perioperative leaders at Northwell are committed to continual improvement, teamwork, achievement, and obtaining the best results possible for our patients.” The result of that is double fold as it also impacts the careers of those delivering care. Take Kelly for example. She started her career 15 years ago in the operating room and today she oversees 18 perioperative sites within our network. During her career journey, she gained critical support and mentorship from her leaders who created a trusting, collaborative environment that positioned her for success.
Emergency room nurse helps patients recovering from COVID-19 feel right at home
When you think of excellent patient care, endless opportunities, and extraordinary teamwork, Northwell comes to mind. Ashley Sells, a registered nurse at Lenox Hill Hospital in the Emergency Room, exemplifies all of these qualities. She continually practices outstanding patient care and teamwork and especially during the critical times of COVID-19. It is during this time where Ashley went above and beyond for our recovering patients to help them feel at home by starting a “Pick-Me-Up-Pillow” fundraiser.
Ashley’s career journey
Ashley started her nursing career with Northwell eight years ago at Long Island Jewish Medical Center (LIJMC) as a medical surgical nurse, where she served for one year before transferring into the Emergency Room fellowship. Ashley spent two years at LIJMC there before transferring to Lenox Hill. “It was always a dream of mine to live in New York City and work in an ER and Lenox Hill was my ultimate goal,” she says.
Throughout her years at Northwell, Ashley has made a positive impact on leaders and team members as her career has developed. “I am proud to work for an organization that promotes self-growth. Personal input and ideas are always welcome, and leadership continues to assist on any way that they can,” she says. Ashley’s favorite thing about working in emergency medicine is that there always is the ‘unknown’ factor and an element of surprise. She states that, “Every day is a new day, a new learning opportunity. As a nurse, I am challenged each day that I step into work.”
Putting patients first always
During COIVD-19, Ashley took the initiative to raise money selling pillows to help patients feel as comfortable as possible while on the road to recovery. She was inspired by an unfortunate situation when her colleague was diagnosed with COVID-19 and was then admitted into the hospital. She wanted her colleague to feel as much like home as possible while recovering, even down to the pillow she was using. That prompted Ashley to bring her two of her own pillows.
“A simple pillow made her day!” Ashley says. After her colleague was discharged, she donated the two pillows to another patient who was in need. “After recognizing that a pillow could put a smile on a patient’s face, I developed the “Pick-Me-Up-Pillow” fundraiser in hopes that every patient could have the same opportunity to have a comfortable pillow while fighting COVID-19,” she says.
“We often say that the little things make the biggest difference,” Ashley says. Ashley’s fundraiser has raised $5,000, enabling her to purchase 1,200+ pillows that were delivered to Lenox Hill Hospital patients. “This initiative has made me feel proud. This is something that I was personally able to accomplish because of the generosity of others,” Ashley says.
Ashley’s work embodies the Truly Compassionate care that Northwell values. “The outpouring of support our community has shown during this time has been so valued by the Northwell staff. The endless food donations, the letters of encouragement, the 7 PM clap has truly helped to motivate and inspire our team,” says Ashley.
Ashley is a healthcare hero, showcasing her willingness to go above and beyond for our patients. Are you Made for nursing careers? Join our team of heroes.
Marianna Vasquez, MSN, RN, NE-BCI, began her Northwell Health career at Long Island Jewish Medical Center (LIJMC) as a medical/surgical registered nurse. From there she grew her skills, both clinically by working as an ICU/CCU nurse, and as a leader. At LIJMC, Marianna felt empowered as a nurse to embrace her leadership skills and encouraged to develop as she progressed from assistant nurse manager to nurse manager and into director roles.
Through the years, she oversaw multiple areas of specialty, which gave her the confidence and knowledge to be ready for the next opportunity. She became Chief Nursing Officer (CNO) of Plainview Hospital in 1998, and added the title ofCNO of Syosset Hospital in 2003. As CNO of both hospitals, Marianna continues the Northwell spirit of empowering her nurses, “To this day, I learn something new daily and am always inspired by our staff.”
Read more from our CNO Corner interview with Marianna.
1. What makes working in a community hospital unique?
Having many years of experience in a tertiary hospital, I thought the community hospital might present different opportunities and challenges. Both were true! Our connection to the community and each other is tangible. Many of the staff feel like family, and in a smaller community setting everyone knows your name. Many of our team members are also members of our community, so Plainview or Syosset Hospital is their family’s hospital.
2. What exciting initiatives are planned for Plainview and Syosset Hospitals in 2020 and beyond?
Plainview and Syosset Hospitals are currently on the Magnet® journey. Creating a healthy work environment where staff can be empowered to achieve their professional goals is part of the Patient Care Services strategic plan. Through frontline leadership at the bedside initiating and driving practice change, our nurses as well as our patients and their families benefit.
In 2021, we are also anticipating the opening of the Cardiac Catheterization Lab at Plainview Hospital. Construction and planning is underway currently and positions have been posted internally for ED and Critical Care nurses to apply. As part of their transition, these nurses will undergo 16 weeks of education to prepare for our first cases. This is an example of how staff have career mobility while remaining at a community hospital. The entire hospital is energized by the Cath Lab opening, and the ICU, ED and eventually telemetry services will be impacted by the new program.
Syosset Hospital continues to provide world class orthopedic care and they are Joint Commission certified in knee, hip and spine surgery. These achievements exemplify the high level of excellent care provided at Syosset Hospital.
3. What are some ways nurses at Plainview and Syosset Hospitals have gone above and beyond during the COVID-19 pandemic?
Plainview and Syosset Hospital nurses are “Made for this” and the challenge of the COVID-19 pandemic has only shined a spotlight on essential workers. We’ve seen our nurses demonstrate their caring, compassionate and competent care like never before. Regardless of how weary they might be, they still rally for their colleagues and patients. Some nurses have also taken the time to connect patients and families via FaceTime, which is an especially vital form of communication with visitors currently not allowed at the hospitals.
4. How do Plainview and Syosset Hospitals support their team in growth and development?
Northwell Health has two great resources: The Institute for Nursing and the Center for Learning and Innovation. These institutions offer orientation and new programs on getting education for self-development. In addition, team members receive continuing education days to utilize for conferences and online learning. Plainview and Syosset Hospitals also have access to our own on-site SIM lab which we use for nursing education and in collaboration with the Medical residency staff. All of these opportunities are sought after and encourages our nurses to participate.
5. What makes Northwell Health a great place to work?
At Northwell Health, excellence has no finish line, and as a result we attract professionals who are committed to innovation and execution of best practices. Elevation of one’s practice to improve the life of those we serve is valued.
Written by: Cassidy Toben, Assistant Nurse Manager, Emergency Department, Lenox Hill Hospital
Northwell Health is proud to spotlight our front line health care workers. See how Northwell clinicians – doctors and nurses – are responding and working on the front lines of the COVID-19 pandemic.Read their stories here.
Cassidy Toben, RN, finds a new niche as COVID-19 forces health care workers to shift roles
As an assistant nurse manager, I’m lucky to have the opportunity to inspire and motivate our nurses and staff, really coach them through their nursing journey. And during theCOVID-19 crisis, my role has shifted, transitioning into even more administrative responsibilities.
I’m not always in the rooms with COVID patients, and there’s a sense of guilt that comes with that. Togetherness and camaraderie are built within nurses. It’s our calling — caring for another as if we are the patients we are restoring to health. Leading my team is also a calling, one that I’ve relished during this situation.
Since COVID-19 reached our doors atLenox Hill Hospital, we’ve bundled care, limiting the number of people and trips in and out of patient rooms. What you might do in a few trips, you do all at once now.
On tough days, and there have been many, one of my nurses will need me to serve as a sounding board to vent about harrowing experiences, or to cry with them about a lost patient. Being this support system is critical to their well-being. We all share the burden and have a stake in this.
I went into nursing to save lives and to help people. But, you realize quickly that you can’t save everybody. That’s really humbling.
The scariest day during this experience came at the end of March.New York was just hitting its peakand COVID-19 patients arrived at alarming rates. One patient was talking to us and seemed pretty stable. About an hour later he coded. Everybody ran to his bedside. Then about 10 minutes after that, a patient on the other side of the emergency department coded — everyone ran to that bedside.
Then a third patient needed resuscitation.
I took a step back and, while watching every one race to the bedside, thought to myself, “Wow, the teamwork here is really inspirational.” The compassion that they showed to the patients, to each other, it eased my fears that day. We have each other’s backs and we support each other. We take care of our patients and we go home. Most of us go home alone. We don’t get to hug our parents. We don’t get to see our families. So, we’re really in this together.
But worry does come over the staff. Patients begin to remind you of your family — many times you’re acting as their family, with visitation suspended in hospitals. And then you worry about your own family, and then yourself.
My first symptoms started on March 26, a curious cough that would lead into fatigue and shortness of breath. My husband and I decided it would be safer to stay together than risk exposing anybody else in my family. Still, the thought of getting him sick caused so much anxiety that I started having nightmares. I dreamt that I got him sick and he was dying, because that’s what we were seeing each day. And any health care worker can tell you that they have that exact same fear. It’s not about me. I can handle me. But I don’t want to hurt the people I love.
After two weeks of being ill, I returned to work. I still struggle to sleep, but now it’s our patients that I worry about. It’s also really rewarding to see that our staff has risen above a lot of the challenges, remaining positive at every corner. So, even on days when I’m operating on little sleep, I come into work feeling like we can succeed. We are together and we’re going to get through it.
Luckily, the situation has improved — the volume in the emergency department has slowed. People are staying home, and we’re now on the right part of the curve. Devastation has turned into hope. We’ve lost a tremendous amount, people we know, grandparents, friends. So, we must remember those who are lost and work through each day with positivity.
In a time where it’s hard not to think about yourself and your family and worry about getting sick, people are still thinking about each other here. That is just absolutely incredible. It makes it all worthwhile, providing purpose and an unrelenting desire to help another.
That’s what nursing is truly about.
Cassidy Toben, RN, is an assistant nurse manager in Lenox Hill Hospital’s emergency department.
Written by: Colleen Conaty BSN, RN-BC, Float Team, North Shore University Hospital
Behind the Mask: Working as a Float RN during the COVID-19 pandemic
Being clinical professionals, we were excited and honored to be a part of history by saving lives – but we could not have anticipated what the next weeks would bring. Though it was unlike anything we could have imagined, my team managed our small unit like champions. As the first designated unit, we were also the first to use personal protective equipment (PPE). We then used our experience to start the education process to teach others how to don and doff PPE properly. From respiratory therapists and environmental service workers to doctors and advanced clinical providers the float team was there to educate them all. We wanted to make sure each member of our North Shore University Hospital (NSUH) team would be able to fight this battle safely.
As the need for more COVID units arose, we opened our unit happily to the ICU nurses who expanded their services to care for patients. We showed them where our supplies were kept and oriented them to our unit so they could take care of the sickest patients. The float team’s challenge was then opening two brand-new units and our nurses, PCAs and CSAs, proudly came in on days off to help support our patients. Every time a manager would ask for more staff many volunteers would offer each time – all to make sure our team members weren’t going to be overwhelmed.
We are still fighting, but the most amazing thing I’ve noticed over the past weeks isn’t just the amount of lives we’ve saved, but that everyone is still smiling. My team carries on with the same smiles and laughs they’ve always had, sending each other heartfelt messages throughout the day. Come to one of our units at any time and I guarantee you’ll hear uplifting music playing from our nursing stations. You’ll find a busy nurse still making time to go room to room with an iPad, helping our patients to FaceTime their family. A few happy tears are shed when we learn a patient has been discharged or when we hear “Here Comes the Sun” play overhead, and celebrating that a patient gets to live because they won the battle – that we won the battle together.
I have never seen strength like this in my lifetime. Though these times are dark, this team has brought light into this world and shown me what it means to truly be a hero. Working aside these people has been the privilege and the honor of a lifetime. Float team, you are saving lives every single day and going through one of the hardest times, arguably of our lifetime, and you’re facing it with positivity. I am so proud of you all and so proud to call you my float family.
Setting the table for impactful culinary careers and extraordinary care
At Northwell Health, our culinary departments are built on providing the same standard of service that’s expected in the care we give our patients. With our hospitality-driven approach and our professionally-trained culinary staff, the work we do in the kitchen is essential in our quest to deliver patient satisfaction and redefine health care as a whole. One of the hospitals leading the charge is Huntington Hospital.
Teamwork is imperative, and the staff at Huntington Hospital thrive on teamwork, passion, and dedication. Just ask Sarah Ohlinger, Director of Food and Nutrition and Chief Clinical Dietitian at Huntington Hospital, “We truly believe that when you are surrounded by people who share a passionate commitment around a common purpose, anything is possible.” When it comes to elevating care and improving patient outcomes, it’s the work of the collective that makes all the difference.
Our culinary teams work closely together to directly influence the course of our patients’ journey towards better health. Highly skilled dietitians collaborate with the interdisciplinary team to provide our patients with the latest evidence-based research to assist in improving patient outcomes. The dietitians then work alongside the chefs, diet techs and management team to execute new recipes and ensure that they meet guidelines for therapeutic diets. Then it’s time for the chefs and cooks to bring these recipes to life.
However, the work of the team doesn’t end there. Diet clerks are the voice of the department, handling hundreds of calls a day, and speaking directly to patients to obtain their orders. Our food service workers are the face of our department, delivering meals to patients in under 25 minutes with a smile and a kind word.
Northwell’s commitment to advancing the industry is evident in Huntington Hospital. In just three years, Huntington Hospital went from being ranked in the 16th percentile to being ranked in the 93rd percentile in the country, per the Press Ganey Quality of Food Scores., There’s so much that contributes to that success.
Replacing dinnerware with bone china and high-quality flatware.
Using freshly sourced, seasonal and locally grown ingredients whenever possible.
Conducting meal rounds on a weekly basis to meet with patients to understand how we can best serve them.
Being the first in our network to convert to an In-Room Dining model similar to hotel room service.
With meals like homemade blueberry lemon ricotta pancakes for breakfast and roasted cauliflower flatbread pizza for dinner, it’s no wonder our patients’ faces light up when their meals are delivered.
Providing support during the COVID-19 pandemic with food and nutrition
When it came time to modify the dining experience in the COVID-19 pandemic, the team at Huntington was ready to join the fight. Clinical Registered Dietitians work daily with the interdisciplinary team to optimize nutrition support for increasingly complex critical COVID patients who are fighting the virus. This is especially vital as research indicates that adequate nutrition can decrease the number of vent-dependent days and the mortality rate. The team transitioned to a modified meal delivery service to limit disruptions to the nursing staff. They worked together to create an abridged COVID menu to help lower staffing needs while accounting for the nutritional needs of our patients during potential shortages of enteral supplies.
This passion for using food to heal goes beyond the meals delivered to our patients. Chefs worked daily to make free homemade healthy snacks to fuel caregivers while they work on the front lines. Get well cards have been added to patients’ meal trays in hopes to help brighten their days and let them know that Food & Nutrition is available to provide support. When Meals on Wheels came to a halt during COVID-19, Huntington’s Food & Nutrition and the Quality Department filled the gap with the launch of “Mobile Meals,” a program where volunteers deliver meals produced and packaged by the culinary team to continue a life-sustaining service to homebound senior citizens in the community.
“Our team recognizes the important role food plays in the healing and recovery process,” says Sarah. “Food can help heal, and in the hospital setting, it can comfort. We are proud to serve our patients, caregivers and community members.”
If you feel you have the qualities needed to lead a fulfilling career in culinary services at Northwell Health, apply today.
Northwell Health is proud to spotlight our front line health care workers. See how Northwell clinicians – doctors and nurses – are responding and working on the front lines of the COVID-19 pandemic.Read their stories here.
After graduating early from the Zucker School of Medicine, Alison Laxer, MD, is entering the effort to care for COVID-19 patients.
March 25 is a day I will never forget. Not because I celebrated my birthday with my family, but because I learned something that would change my life forever.
Late that Wednesday evening, I received a message about a Zoom virtual meeting withLawrence Smith, MD, MACP, dean of the Donald and Barbara Zucker School of Medicine, where I was well into my fourth year. We usually don’t have meetings with the dean like this, but under the current circumstances, anything was possible. Dr. Smith told us we are graduating early and have the option to join the fight against thecoronavirus.
My parents, who are both physicians, were nervous. And rightfully so. Who would want their child to voluntarily be exposed to COVID-19? But they understood and would’ve taken the opportunity to do the right thing if they were in my situation. We are physicians after all. This is what we signed up for.
My boyfriend, Alexander Smith, MD, who is also in my class, had similar feelings about the decision — he said we can be a part of history. We both decided independently, and it was never a question of if to do it, but when do we start?
The truth is, I will start in a few days. I finished virtual training earlier this week. Fear. Excitement. Concern. There’s a wide range of emotions flowing. We know we won’t see our families. We know we should avoid highly populated places like grocery stores. But we also know that we can help make a difference for so many struggling with the pandemic.
They say your fourth year of medical school is supposed to be a glorious time. Alex and I had plans to go to Europe, then the Caribbean, then to my cousin’s home in Chicago. It was supposed to be a time to really relax and rest before starting my residency at Cohen Children’s Medical Center. It’s strange that I will be spending this time at a hospital rather than a beach. But if this is what is needed, I’m going.
To say I’m scared would be an understatement. This is something we have never done before and I think I’m more nervous about not being very helpful. I know Northwell has plenty of personal protective equipment. And I can see the camaraderie among staff who are celebrated and sharing their experiences in the media. I just want to play my part.
This virus has touched so many lives. I never thought being a doctor was a hazardous profession, not like a firefighter or policewoman. But we will be exposed and our mission has never been greater. Hopefully, this will encourage more people to go into medicine.
Born to lead, empowered to make a difference. Meet Christina, Assistant Nurse Manager in the Emergency Department
Not everyone can say they were born to do what they do, except Christina Markesinis. From the beginning, she has always felt Northwell Health was the place for her, and her career path has proved that to be true. Today, Christina is an assistant nurse manager in the Emergency Department at Glen Cove Hospital.
Her career journey at Northwell began during the summer of 2007 while still in nursing school. That’s when she participated in our Nurse Externship program in the Emergency Department at Lenox Hill Hospital. Soon after graduating, she was employed at Northwell as a new graduate nurse, participating in our Emergency Department Nurse Fellowship program at Plainview Hospital.
From 2008 to 2018, she garnered a range of experience that would not only prove to be essential to her growth as a nursing professional, but would also help define the course of her rewarding career. She gained experience working at Long Island Jewish Medical Center’s Emergency Department and at Cohen’s Children’s Center in our FlexStaff Moonlighting program. When Christina wanted to expand her nursing skills, she was encouraged to spend a year working as a registered nurse at the newly opened Lenox Health Greenwich Village’s emergency room.
“Being part of the first freestanding emergency department in New York City was truly an innovative experience,” says Christina. “Each new day was a new opportunity to continue to improve successfully, while thinking strategically. Working with such a phenomenal team taught me that success is truly a collaborative effort.”
As a result of her knowledge and experience, Christina was able to see exactly where she belonged and used it as an opportunity to empower others following a similar career path. “In all three of my bedside nursing roles, I had the pleasure of orienting new staff and new graduate nurses that have participated in the same Emergency Department Nursing Fellowship program that I did. I look at it as my way of paying it forward for the exceptional experience I was once given,” she says. With an attitude like that, she was destined to emerge as a leader.
Christina’s thankful for the opportunity that Northwell provided her, both through development programs and tuition reimbursement. In 2016, she received her Master’s in Nursing Education and soon after, in 2017, she achieved her Certification in Emergency Nursing. Christina has also been a Clinical Ladder Program recipient – a program designed to empower Northwell Health employees through self-development. “Northwell strives to encourage professional growth and achievement, providing me with learning opportunities that helped me evolve my nursing career.”
Today, as an assistant nurse manager, she is able to use what she’s learned by developing her skills through the years. “I hope to make an impact on my team by leveraging my experiences, time and passion to help them become more successful and by providing support, resources, feedback and effective leadership.”
We are fortunate to have Christina as a part of our team. “If you’re interested in how you can lead a life-long journey as an Emergency Nursing professional at Northwell Health, join Christina and other talented healthcare leaders by applying today.
Developing clinical careers through learning and innovation
At Northwell Health, we understand our role in building stronger, healthier communities and the value of the dedicated experts our patients trust in delivering their care. Our biggest assets are our employees and we are committed to our team members’ growth as they contribute to ours.
Northwell’s Center for Learning and Innovation (CLI) serves our growing workforce of 72,000 employees and offers continuous learning and development programs to meet the needs of our changing health system. CLI has worked to contribute to the preparedness of our organization by helping to ensure our clinical and non-clinical team members have the skills they need to be successful.
The Center for Learning and Innovation uses hands-on, interactive approaches to help guide employees through educational classes and best practices, including games, reflective debriefing, interactive technology, and simulations that enhance their profession and the care they deliver. In 2019, CLI had a total of 61,888 learners in attendance, which equated to over 301,445learner hours. Programs can vary in length from a few hours to a few months and span the personal, professional, and leadership domains.
With so many classes offered to our clinical and non-clinical team members, there’s a lot to highlight. Read below to learn about the programs CLI offers focusing on clinical growth and development. Stay tuned for our future blog highlighting the courses that foster non-clinical development!
The Clinical Skills Center
Providing a safe, structured, and standardized learning environment, The Clinical Skills Center allows healthcare professionals to reach beyond the clinical diagnosis and engage in a more humanistic way to care for patients. We use standardized patients (SPs), who are specially trained team members, for both clinical and non-clinical simulated encounters. The SPs are specifically educated to portray patient scenarios for the instruction and assessment of the clinical skills of medical professionals within our network.
Programs are customizable to meet the needs of our diverse community, and curriculum-specific goals are created to teach our team members while applying the industry’s best practices.
The Patient Safety Institute (PSI)
Outside of real patient simulation, we also incorporate high fidelity simulator training at the Patient Safety Institute (PSI). PSI is the simulation center for Northwell Health, the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies, and the Zucker School of Medicine. Its mission is to support the workforce by creating a realistic training environment where clinical teams can simulate real-life scenarios so individuals gain increased hands-on experience. This training makes use of advanced clinical mannequins which allow participants to develop an in-depth knowledge of patient care without practicing on human patients.
With the help of innovative technology, the PSI team can facilitate multiple patient care scenarios such as a multi-trauma simulation for a pediatric patient, the complicated birth of a preemie, and the cardiac arrest of an adult patient. The clinical team cares for the patient and then debriefs, discussing what went well and what can be improved so that the patients in our clinical care facilities can receive the best care possible.
The Bioskills Center’s purpose is to further medical research and development. As the first health system in the country to be accredited as a Network of Excellence in Robotic Surgery by the SRC, Northwell stands firm in its commitment to advance the healthcare industry and the skills of its employees. This center functions as a fresh, frozen cadaver lab where physicians, residents, medical students, nurses, surgical technologists and others in the medical field can receive surgical training and continue their medical education while working with some of the most innovative, advanced technology around.
By helping sharpen clinical skills and equipping team members with the tools they need to develop as leaders, our organization can guide our employees down a path that transforms their careers. As a result, CLI is not only ensuring growth within our employees, but ensuring each patient that walks into any of our facilities receives the highest quality of care available.
Northwell is committed to investing in the professional growth and development of its employees. Remember to check back next month to learn about our non-clinical programs!
Northwell’s Employee and Family Assistance Program: Taking care of our team members
At Northwell Health, we’re committed to creating benefits that are as unique as our team members. As New York State’s largest health care provider and private employer, we have more than 72,000 team members working to ensure we deliver compassionate care to our patients and communities. Our benefits help us to deliver that same compassionate care back to our team and their families in and out of the workplace.
One of these unique benefits is the Employee and Family Assistance Program (EAP). The EAP offers complimentary confidential counseling services to employees and their benefits-eligible family members. These services provide short-term, goal-directed coaching and counseling designed to help resolve problems that impact work and home life.
The EAP provides counseling through in-person services, both at their main office and through a dedicated EAP team member at each of our hospitals. These one-on-one sessions help guide team members through specific issues they may be facing, whether it’s dealing with a stressful professional or personal challenge. Phone and telehealth services are also available to help support our team members.
Working in healthcare also means the potential of working through critical times. As our healthcare heroes deliver care through the COVID-19 outbreak, the EAP is there for continuous support. Currently the EAP is offering emotional support and referral services to all employees. Through partnership with the Behavioral Health Service Line, Wellness, and Human Resources, they’re ensuring that all team members get the support, services, and information they need to navigate through this crisis.
“Problems are a part of life,” says Margaret Kuzminski, the EAP program manager. “But unresolved issues can lead to a crisis that may affect an employee’s health, home life and/or job performance. The EAP offers goal-directed assistance and sometimes all it takes is just a phone call to help them get back on track.”
And the benefits go beyond just one-on-one meetings. Team members can participate in educational programs at The Center for Learning and Innovation or customized programs on-site that provide guidance on a variety of topics. Additionally, the EAP offers Northwell supervisors and managers programs to help them mitigate potential stresses in the workplace, such as interpersonal workplace concerns, recognizing team members in need of help, and developing training strategies.
Connecting with coronavirus patients, and their families
Northwell Health is proud to spotlight our front line health care workers. See how Northwell clinicians – doctors and nurses – are responding and working on the front lines of the COVID-19 pandemic. Read their stories here.
Nicole Fishman, RN, isn’t just caring for COVID-19 patients at Huntington Hospital, she’s helping them communicate with their families too. Hear her story.
During theCOVID-19 crisis, there’s been an even greater focus on caring for our patients as whole people in light of very limited visitation policies. They sometimes get scared having minimal contact with their friends and families. But my staff and I have been proactively calling family members and giving them updates on their loved one throughout the day. We are also using iPads and tablets to Facetime and Skype with families, so they can share their love with our patients.
When we are communicating with families through tablets, I think about my own parents and how I would want them to be treated if they were in this situation.
It’s been amazing getting so much support from throughout our hospital. All of the people are are caring for are either suspected or confirmed COVID-19 patients. So everyone is isolated and requires a higher level of care. We are managing this by working as a team, staying strong and supporting each other in any way that we can. As expected, we’re taking everything day by day.
Wearing all of this additional gear can make it harder to breathe, which is why we need more frequent breaks. I try to take advantage of any time away, going outside for fresh air and to clear my head.
All ofHuntington Hospital’semployees have been so appreciative of the meals that we’ve received from community donations. It’s been very helpful to not have to worry about cooking or preparing food. We can focus on what matters most — our patients.
One thing I’ve been surprised about is that younger patients — people in their 40s, 50s and 60s — are deteriorating faster than I would have anticipated. Some don’t have a past medical history of pre-existing conditions.
I’m fortunate to have a very supportive boyfriend who’s at home cooking and taking care of things while I’m out fighting COVID-19. Many of the other nurses on my unit have supportive significant others who have been writing encouraging letters and packing food for us.
When I leave work, I take several precautions in an attempt to protect my boyfriend from this dangerous virus. I change my shoes before I get into the car and shower immediately when I get home. I take all of my clothes off right by the door and throw them straight into the washing machine on a hot water setting. I feel safer being on my unit versus out in the community because we’re all wearing the proper protective gear and the unit is constantly being cleaned.
As advice from someone who has witnessed the devastation COVID-19 causes, please listen to what everyone’s saying. Stay home. Only then can people hopefully stay out of the hospital. If you don’t have to go out, please don’t.
Even though the world seems on hold right now, for health care workers it’s more like business as usual. Caring for our patients in all circumstances is what we’re made for.
Nicole Fishman, RN, is a nurse manager at Huntington Hospital.
Beyond the call of duty: answering the call to deliver care
When it comes to veterans finding careers at Northwell Health, during or after their service, the opportunities are limitless. Take Stephanie Leibman, a registered nurse at Northwell and a member of the Army Reserves. She began her journey here in 2016 and quickly discovered this was the place she was meant to be.
Starting as a patient care associate (PCA) at Glen Cove Hospital while in nursing school, Stephanie experienced an accommodating and supportive environment that encouraged her professional growth and helped her discover a different mission that she was more than ready to accept.
“My nurse manager was always very accommodating with my school schedule, and all of the nurses that I worked with were always willing to teach me what they knew,” she says. “Northwell was constantly holding career-related events which eventually helped me move from PCA to nurse.”
What she details is just an example of the programs we have available to help develop our talent. Following her transition from a PCA to a registered nurse, Stephanie first gained experience in pain management before accepting an RN position at North Shore University Hospital (NSUH) in the Labor and Delivery department.
Although still new to the labor and delivery team, she’s quickly made herself at home within a department she’s dreamed of since her first day of nursing school. “Even though I’ve just started in labor and delivery, I love it,” she says. “I love the friendly and helpful environment, and how there is constant learning opportunities. I love being a part of such an amazing process and assisting women and their families through it.”
Her time serving the country, functioning as a healthcare specialist, provided her with a unique skill set that easily transferred to the work we do every day at Northwell. “In the Army Reserves, I’ve received a great deal of fast-paced trauma training which I find useful every day of my career. It really helped teach me how to function in high-stress situations,” she says.
Everyone who joins our team with a passion for redefining healthcare will find many opportunities for development and career growth. Northwell’s culture has tremendous revere and admiration for our veterans and reservists who have sacrificed so much to protect and keep our country safe. As Stephanie knows, there is always a place on our team. “I’d definitely recommend other veterans and military members to work for Northwell. The organization appreciates the work we do, and is flexible to reserve/army schedules.”
Celebrating acts of kindness among our family of Northwell heroes
Though we span across 23 hospitals and more than 750 ambulatory locations, our Northwell Health team is one big family. And as a family, our team members are committed to not only delivering the best patient care, but caring for each other and our communities.
Check out these stories of our clinical and non-clinical team members alike working to bring moments of positivity, hope and support amid COVID-19.
Finding Connections Hospital to Hospital, Unit to Unit
Kindness is connecting our teams across Northwell through video messages, photos, cards and other countless examples of ongoing support and humanity. For example, Krista Griffin, a patient access team member at Southside Hospital, raised money with her family to have catered food delivered to overnight workers in the ED. Also, the NICU team at Cohen Children’s Medical Center created and delivered care packages to other Northwell hospitals, and our nutrition and dining services teams baked fresh cookies for workers to bring home after a long day.
Bringing the Grocery Stores to our Team Members
Hospitals across Northwell realized the need to help support our healthcare heroes get the necessities they need at home. Hospital cafes have turned into temporary grocery stores, where our nurses, environmental services workers, physicians, therapists, transporters, techs and others can safely shop to stock their pantry or choose a freshly prepared meal to take home.
Stitching for our Heroes
Gloria Medina, a booking clerk at one of Northwell’s endoscopy practices, posted a call to action for all stitchers to help create artwork for our heroes. These custom portraits are being delivered to our healthcare heroes on the front lines as a way to say thank you and make them smile.
Finding Inspiration at Glen Cove Hospital
The 1 South Rehab team at Glen Cove Hospital created an Inspiration Tree within the hospital to leave small tokens of wisdom and motivation for team members and patients. These messages help them to find optimism and the importance of what matters most.
Chalk Art Acts of Kindness
Throughout the health system, chalk art has been popping up outside our hospitals. Messages from team members and our communities are being drawn to thank our workers and give them something bright and cheery to look at as they walk in and out of work.
Take 5 for YourSELF Fridays
The Employee Wellness team collaborated with myHealthBody to start a weekly series to encourage team members to take five minutes to care for themselves with “Take 5 for YourSELF Fridays”. The weekly videos and printouts include guided stretches and exercises to help relieve tension and grant wellness benefits that last all day.
We are all filled with gratitude for our wonderful Truly Together team. Their passion, dedication and kindness inspires us daily. To all healthcare heroes here and everywhere – THANK YOU!
The best healthcare careers for your personality type
When it comes to students deciding on what career to pursue, the amount of choices can seem daunting. With that in mind, psychologist Dr. John L. Holland invented a set of personality types. These types, known as Holland Codes, work under the belief that people work best in an environment where they enjoy their tasks and might provide some insight into the best career option for you.
As the largest private employer in New York State, Northwell Health has a diverse selection of careers for every path and personality type. We listed the different Holland Code personality types alongside the healthcare careers that might best fit each.
Take the Holland Code assessment and see which personality type you are by clicking here and then match your results to the careers below.
Realistic Holland Code: The Builders
Those who fall under the realistic interest profile are classified as builders. These individuals tend to be practical, sensible and mechanical, while enjoying hands-on tasks that are concrete or fixed such as building, repairing or using machines. Independent work is preferred and they tend to be action-based while focusing on solutions.
Healthcare careers for builders may include:
Engineering and Mechanical Services
Investigative Holland Code: The Thinkers
If you have an investigative interest profile, you’re classified as a thinker. Thinkers are analytical and scientific, preferring to work with research, exploration and intellectual pursuits. These individuals may prefer to work with theories, enjoying gaining knowledge and exploring the possibilities in the world.
Healthcare careers for thinkers may include:
PeriOperative Services (Surgical Technologists, Operating Room Nurses and Surgeons)
Artistic Holland Code: The Creators
Those who identify with having an artistic interest profile are known as creators. Creators usually prefer to work in an unstructured environment where they have the freedom to come up with new ideas and expressive work. These individuals thrive in flexible jobs without much repetition or routine and they can use their imagination to influence their work.
Healthcare careers for creators may include:
Marketing and Communications
Video and Photography
Social Holland Code: The Helpers
Individuals who identify as having a social interest profile are known as helpers. Helpers are supportive and healing in nature, enjoying teaching and working in collaborative work environments. They enjoy working with people and being helpful, whether it’s through service or education.
Healthcare careers for helpers may include:
Nursing and Nursing Support
Child Life Services
Advanced Clinical Providers
Conventional Holland Code: The Organizers
If you identify as having a conventional interest profile, you’re known as an organizer. These individuals tend to thrive in methodical and procedural work where they find success with their accuracy and precision. They’re detail-oriented and enjoy working with data and numbers in a systemic approach.
Healthcare careers for organizers may include:
Enterprising Holland Code: The Persuaders
Those who find they relate to an enterprising interest profile are known as persuaders. Persuaders thrive in a competitive environment where they feel their work is able to influence process. They are ambitious and unafraid to take risks while enjoying strategizing and being in positions of leadership.
Healthcare careers for persuaders may include:
While the Holland Codes are a great starting point for students to explore careers, it’s important to remember that you may be a combination of more than one interest profile. To further explore all the career opportunities that exist in healthcare, join our Student Talent Community today!
Northwell Health’s Spark! Challenge is an annual program for high school students across the New York area that brings together educators, schools and lots of passionate Northwell team members. Students who participate in the Spark! Challenge have the opportunity to learn about careers directly from our team members, igniting their spark for healthcare careers. The Spark! Challenge plays a vital role in helping reach, engage and inspire tomorrow’s healthcare leaders.
With this year’s Spark! Challenge bigger than ever, approximately 1,000 students from more than 50 schools participated in hands-on site visits with Northwell team members across more than 81 departments, hospitals and facilities to have a immersive learning experience about healthcare careers. After their Northwell site visit, students are given the challenge to create a poster featuring one healthcare career they learned about and then present on that career as a team.
Meet the winners from this year’s poster competition below!
First Place: John F. Kennedy High School, Bellmore-Merrick
The students from John F. Kennedy High School, Bellmore-Merrick visited the trauma team at Cohen Children’s Medical Center and learned about an electroencephalogram (EEG) and how placement of sensors on the head produces outputs. They also met patients who have experienced head trauma, including one patient who has a 3-D printed skull. Students then visited the morgue to learn about the brain post-mortem.
After meeting with the team, the students chose to have their poster focus on the child life specialists who help make pediatric patients more comfortable during their hospital visit.
Second Place: Valley Stream South High School
When the students from Valley Stream South High School visited the Department of Family Medicine, they were presented with four simulated cases in Family Medicine. Working together as a team, students had to learn and decide how to care for patients such as a pediatric child in urgent care with a sore throat and an elderly patient who needed an ultrasound. Through these simulations, students left with a better understanding of the variety of cases a Family Medicine care team might see in one day.
These students chose to highlight doctors in their poster and showcase the diverse care they deliver to patients.
Third Place: Baldwin High School
Baldwin High School students spent the day with Northwell’s Corporate Business Development team to discover healthcare careers within business strategy. During the field trip, students were presented with the challenge to form a capital cost estimate for a physician practice based on an outline of a practice assessment. Using a previous example, the students worked through the capital process with a defined budget to discover how business strategy is used to improve the care our patients receive.
Their poster focused on the role of a practice transitioner who is using their knowledge to implement improvements in our practices.
Honorable Mention: Patchogue-Medford High School
Students at Patchogue-Medford High School learned that it takes talent to fill our health system with the right people in the right roles. After meeting with the Talent Acquisition team, they learned how to find candidates who embody the Northwell values from thousands of applicants through attracting, vetting and hiring candidates.
Choosing to highlight a healthcare recruiter, they wanted to showcase the integral role that Talent Acquisition plays in identifying top candidates who are “Made for this.”
Facebook Favorite: Great Neck South High School
Great Neck South High School students traveled to LIJ Forest Hills Hospital to learn about the innovation with healthcare. Arriving at the hospital, students took part in an interactive exercise with the Assistant Director of Environment of Care Compliance/Safety before being split into groups to learn about the different areas of care. The teams learned about safe patient handling, MRI Safety, Operating Room/Delivery Room, basic life support, and wound care. The day concluded through sharing the team’s career journeys.
For their poster, the students chose to highlight the career of an obstetrician and gynecologist. Winning the Facebook Favorite award means that their poster was voted on by hundreds of Northwell team members!
Rookie Poster Award: Plainedge High School
Plainview Hospital hosted the Plainedge High School students and taught them about all of the careers that exist within our Imaging Departments. After attending a lecture and receiving a tour, the students then scrubbed into a procedure in interventional radiology, where they used the ultrasound machines and spoke with team members.
Their poster showcased the role a nuclear radiologist plays within our hospital to help diagnose and treat patients.
Watch our video announcement of the winners below!
In our employees’ own words. “Northwell is a Best Company to Work For because…”
We are honored to be named one of Fortune’s “100 Best Companies to Work For®”– the only health care provider in New York State to earn this recognition in 2020. However, achieving this milestone wouldn’t have been possible without the dedication, passion and skills of our extended family of more than 72,000 Northwell employees.
We recently conducted an online poll of team members working in various roles throughout our system. Here are the top 10 reasons why they chose to build their careers with us:
1 – A wide network of opportunities and resources
Northwell Health has 23 hospitals and more than 700 ambulatory locations, plus research labs, medical and nursing schools, a graduate school of molecular medicine, and extensive residency and fellowship programs. Wherever your career takes you, we have the resources to help you continue to further your professional growth within the Northwell Health system.
“Northwell really cares and values their employees. They encourage growth and provide resources to ensure that it happens. Northwell says they are going to do something and they actually get it done. It’s a wonderful company to work for.”
“Northwell gives everyone the opportunity to develop and grow within themselves as well as within the health system.”
“Northwell provides an environment to grow professionally, encourages employees to take care of themselves and gives us tools that offer the best care for the patients.”
“Northwell is a great company that allows you to grow – no matter what area you work in.”
“Northwell fosters professional development to not only benefit the health system and patient care but your personal dreams and goals.”
At Northwell, the learning never stops. We provide multiple resources for continued education and development, including tuition reimbursement, scholarships, and mentorship programs along with professional development courses for both clinical and non-clinical team members at our Center of Learning and Innovation (CLI).
“I love that our company always supports continuing education and likes to see team members grow in their careers.”
“From starting as a student nurse extern over 24 years ago to now working with administration, I’ve experienced tuition support through grad school, career advancement opportunities, lifelong friendships developed throughout the years, fun events and even enjoying a trip to Rome with my fellow Northwellian sister. These are just some reasons Northwell is an amazing workplace!”
“The past five years have been an incredible journey, filled with learning, growth and development both personally and professionally thanks to Northwell Health. I’ve gone from nursing assistant to nurse educator.”
“Northwell is the best place to work because it has so many opportunities to expand your career and helps you grow into a much better person. You can keep learning new and different types of things needed to better yourself in your field.”
Northwell’s leadership is dedicated to supporting all the people who do extraordinary work on behalf of our patients every day. From the top down, we are committed to fostering a culture that invests in our employees’ well-being, builds trust and provides a sense of belonging.
“After 22 years at Northwell I can respectfully say each of my managers were committed to our unit. Each of my coworkers were different but came together as a team for patient care, which bonded us. I love the changes that have brought efforts to improve our own health and becoming mindful as well. I am truly a proud employee of Northwell Health.”
“I love our senior leadership and my amazing doctors and staff.”
“I love my fellow employees and supervisors. It’s a great place to work with excellent staff and doctors.”
Our team members are celebrated and championed for being Truly Ourselves, regardless of race, ethnicity, cultural background, language proficiency, literacy, age, gender, gender identity, sexual orientation, religion, disability or socioeconomic status. Our dedication to supporting our team members’ uniqueness is why Great Place to Work has recognized us on the ‘Best Workplaces for Diversity’ list three years in a row.
“It’s a great place to work and to be my authentic self!”
“Northwell is a great place to work because of the care for employees as well as patients. Northwell helps employees grow and see their path for success. They aid with resources such as BERG groups and mentorship. Northwell strives for diversity and respect! I feel heard.”
“Northwell is a multifaceted community that applauds diversity, provides comprehensive services and specialties to our neighbors and offers diverse career opportunities for its employees!”
“Northwell is a great place to work because they give me the opportunity to be my best self.”
As New York State’s largest employer, when it comes to our employees, we think and act like family. We are always there for each other and united in our common goal to give our best to patients, their loved ones and each other. Our team is Truly Together.
“At Northwell, you don’t just have a career but you build a second family. It’s a home away from home.”
“We get to treat patients with the same care that you give your own family members!”
“It’s not just a place to work, it’s a home with a family by your side.”
“We sometimes spend more time with our ‘work family’ than our own families so it’s great to work for a place where you have each other’s backs and you feel welcomed and respected.”
“At Northwell, we are a family working toward a greater cause, something larger than oneself for the greater good. It is all about service and helping others!”
At Northwell you will always have the support – and the empowerment – to be your best. We encourage others to share ideas and let your voice be heard.
“Northwell gave me the ability to be a strong single mother – first they gave me a job I could stand on my own and support my child with, and now a position I can work from home so that I can ‘wear both hats’ and never miss a beat! I am so grateful for the life Northwell has helped me create for us.”
“There is support from administration to help individuals do our very best!”
“I love having the ability and support to take my ideas all the way in providing patient-centric care.”
7 – A commitment to providing the best, most advanced care.
We are Made for redefining the future of healthcare and that demands a passion for innovation. We seek those who are never satisfied, who aren’t afraid to question assumptions, and always strive to be innovative in delivering patient care.
“I’m proud to work for an organization that is a leader in clinical studies, research and development and education!”
“I love the commitment our organization has to improving the lives of our patients and employees!”
“Northwell provides personal attention and genuine dedication from all toward our patients. From security to registrars to MDs to environmental services – we all care.”
“Northwell puts our patients first and it shows. Every time I see a Northwell commercial it makes me PROUD to be a part of the team.”
“No matter where we are in this tremendous health system, we all work as a team and have the same goal at the end of the day–to stay connected, aware, respectful and empathetic while caring for our patients.”
All of us feel a sense of belonging and understand that every patient interaction is an opportunity to make a positive impression. No matter what our specific role or responsibilities, we are always looking for every opportunity to raise the bar.
“Northwell is committed to making changes to culture for the workforce and communities. We are family near and far! I take pride in seeing a Northwell employee at the supermarket or on the road and love to chat. I love bumping into people who have visited our sites and express how happy they are with their patient experience. We are all made for this!”
“Northwell is the best place to work because we are constantly improving. You always feel as though you have a voice and can make a change.”
“What makes Northwell a great place to work? Its vision, mission and culture. What’s more? The organizational promise and values – Made For This, a promise we all made to one another by delivering the best care possible for the patients, customers and communities it serves.”
At Northwell every department, site and person is interdependent but united in a mission to be there for our patients – and each other – first and foremost. We are stronger when we understand how all the pieces of our organization are connected, when every person knows their work is important and the how working together makes the impossible, possible.
“I love the teamwork and collaboration between different departments to give patients the best care.”
“Northwell is all about teamwork! Northwell has such wonderful people coming together for a common cause— the health and safety of our patients and coworkers. The culture of collaboration is TRULY unmatched!”
“There’s unity in the workplace. The sincerity, compassion and kindness of the staff, not just for our patients but for each other as well.”
“I love our ‘we are all in this together’ approach. Truly makes you feel like all things are possible!”
We work hard to support employee work/life balance, helping people enjoy their work, as well as their time away from the job. We offer special services that provide back-up child and elder care, financial assistance for adoption and home buying, and banking. National and local discounts are offered on a rotating basis lowering the cost of gym memberships, entertainment, car purchasing and repairs, and so much more.
“I love the effort that Northwell puts into its employee engagement and wellness. They’re taking care of those who take care of others.”
“Northwell takes care of your physical, emotional and mental needs so you can bring the best of yourself to work every day. We have honest leadership, filled with passionate people in a great environment.”
“Northwell is full of awesome people and supportive leadership that encourage me to have work life balance and wellness!”
The more than 72,000 Northwell team members are what makes us strong. We make sure their contributions are recognized and their accomplishments are celebrated so everyone feels their careers are meaningful, dynamic and rewarding.
“I pass many hospitals on my way to work, and when people ask why I don’t work closer to home, it’s because of the people I work with!”
“All of the patients who put their trust in us, the caring doctors and PAs, the wonderful coworkers, and the supportive managers – all of our people contribute to making Northwell a wonderful place to work.”
“Where else in the nation are 70,000+ people more united in their common believe that, together, we can change the world?”
As times change the needs of the companies do as well. In recent years, there has been a considerable increase in companies relying on online platforms to conduct candidate interviews. Recruiters actively utilize video conferencing now more than ever to engage and reach a more diverse, global group of prospective hires. For you, the prospective hire, it can give you an advantage if and only if you take it as seriously as you would an actual in-person interview. Northwell Health has prepared a number of tips to help you master the virtual interview so you’re confident and prepared to take on the next step in your professional career.
First things first, considering virtual interviews happen online, it is essential that your online connection is strong. There’s nothing worse than being in the middle of explaining why you’re the perfect candidate and the recruiter is met with grainy, pixelated images of you, or worst case, a dropped call. To avoid this, test your equipment beforehand. It may even be helpful to have a friend try a mock interview just so you’re aware of what the person on the other end of the call experiences throughout the process.
Now that you’re all set with your technology, what do you wear? It’s best to dress as if you’re walking into an actual office to conduct your interview. Dressing professionally isn’t only expected, but it also shows the recruiter that though you are home, you made an extra effort to make sure you made a quality first impression. Trust us, that goes a long way.
On to where you take the call. Most interviewees prefer to take the call from home, that way they are able to have more control of their environment than if they were at a coffee shop or even a library. If you do field the call from someplace else outside of your home, be sure it’s someplace quiet. You would hate to repeat yourself for your recruiter because they couldn’t hear you over a coffee grinder or the latest music from your second favorite band playing in the background.
Find the perfect spot. As much as it may be tempting to be as comfortable as possible seeing as most likely you’ll be taking this call from home, sitting at a desk or a table is much better than sitting on your bed. A tabletop provides the feel as if you’re sitting across from the person asking you questions and even helps keep your posture focused and your mindset on what’s in front of you.
Now that you’ve tested your equipment, figured out what to wear, where to go, and where to sit, it’s time to make sure you’re prepared. And though this process may be a bit different from what you may or may not be used to, it’s important you treat this the same as you would a regular interview. Come into the interview with questions you may have about the organization, a brief elevator pitch about your experience, how you feel you can add value to the team, and what you’re hoping to get out of your experience altogether. The more you’ve prepared, the more relaxed and confident you’ll be.
Meet Truly Ambitious Director of Physician Assistant Services Thomas Bily
This blog is part of a series highlighting Northwell Health’s Advanced Clinical Providers (ACP). Each Northwell Health employee was nominated by their leadership as an individual who exemplifies a Northwell Health value.
Throughout his career with Northwell, Thomas has participated in many ACP system initiatives and covered for other clinical services wherever there was a need. While working as a critical care PA at Long Island Jewish Medical Center (LIJMC), he began to volunteer for both clinical and non-clinical responsibilities including becoming a PA clinical preceptor. This was his first opportunity to have an administrative role within the department and it provided him with skills he needed to help him succeed such as coordination, effective communication and organization.
Along with being a PA clinical preceptor, Thomas participated in a critical care microsystem workgroup at LIJMC. These workgroups help improve quality of patient care alongside collaborative workflow. The opportunity helped him further mold his communication skills while building on his ability to take ownership of group projects.
Most recently he’s led the re-design of the Northwell Health ACP Surgical System Orientation. The new orientation was designed to provide a surgical ACP or registered nurse first assistant with the skills and knowledge needed to enter the periOperative environment. “Leading this redesign gave me my first opportunity to lead and collaborate with other ACP leaders in the health system outside my building,” says Thomas.
As Director, Thomas was proud to work with the surgical PAs to develop a 24/7 surgical PA service at Plainview Hospital. “This was a measurable change in culture within the department of surgery at Plainview Hospital. There is more collaboration and education within the department as well as improvement in the quality of care we bring to our patients.”
Alongside his work at Plainview, he has the opportunity to be a part of an excellent surgical and orthopedic team at Syosset Hospital. He enjoys working with each ACP individually to lead them through their careers in any way possible, believing it’s an essential leadership trait to mentor and support your team.
The advice he gives them? “There was a quote that was told to me once that I truly believe in, ‘if you’re always comfortable in what you are doing you will never grow.’ This is what I live my career by and share it with others whenever I can.”
An avid gym go-er, and photographer, Thomas stays just as active and well-rounded in his life outside of Northwell. For him, success is all about finding new ways to inspire himself and others to achieve their best. “Northwell Health has provided me and many other ACPs with opportunities for growth in our careers. Work hard, never be complacent, place yourself in unfamiliar situations, and look for opportunities to be visible throughout Northwell. Believe in yourself and the opportunities will follow.”
If you’re Made for working with a team of exceptional ACPs, explore our opportunities here.