Christian Jocelyn always knew he wanted to work in the healthcare industry so he could help others. He was uncertain which career path to take, so he became an emergency medical technician (EMT) after college, which provided him with his first healthcare career opportunity delivering frontline care. His career journey at Northwell over the years brought Christian to his current role as director of operations in the Department of Neurosurgery at North Shore University Hospital (NSUH).
A few years after starting his career journey as an EMT, Christian became a paramedic and began to get involved in performance improvement projects. These projects not only helped leadership realize Christian’s potential and that lead him to be promoted to paramedic supervisor. This also helped Christian discover where he wanted his Northwell career to go.
“In my role as a supervisor, I was responsible for the day-to-day field operations for one of the largest hospital-based EMS departments in the country. I had the opportunity to view the health system through a unique lens,” says Christian. “I came to understand the importance of caring for patients across all care settings and the strength of an integrated healthcare delivery system. This experience motivated me to go back to school and obtain my Masters in Health Administration and to begin the transition from clinician to administrator.”
While working toward his master’s degree, Christian transitioned out of EMS into a role as a manger of Financial and Operations Management at NSUH. It was this administrative foundation along with his education that enabled Christian to develop the skills he needed for his current role as director.
At Northwell, Christian has been able to build a rewarding career that utilizes his skills on the frontline to impact patient care through operations. Christian enjoys being able to take his experience and understanding of care outside of the hospital into designing programs within the hospitals. It is an opportunity he feels he was able to reach thanks in part to the mentors who supported his transition from clinical care to the administrative side of healthcare by removing barriers and helping him tap into his potential.
“One of the most important factors in my growth at Northwell has been my good fortune to have excellent mentors and sponsors along the way,” says Christian. “These individuals invested time, effort, and energy in me. They have set the example of what it means to be a leader and have provided the foundation I continue to build my career on. I would not be in the role or the person I am now without the expectational guidance and support by my mentors at Northwell.”
And for those looking to make a similar transition as Christian, he offers the advice of focusing on developing meaningful relationships in the organization and to not be afraid of taking risks. “Make it a point to collaborate with folks in other departments, step outside of your comfort zone and learn about a part of the organization that is unfamiliar to you,” he advises. “The beauty of Northwell is that we touch the entire continuum of care and with that comes an unparalleled learning opportunity.”
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