La’Dreamer Lark, Patient Access Service Representative and Community Captain
Imagine seeing yourself and your daughter on the jumbotron screen at Madison Square Garden? That is what happened for La’Dreamer Lark this fall when she was invited to Essential Workers Night presented by Northwell Health and named this year’s “Community Captain” in honor of the nonprofit she and her daughter founded. It would be a memorable moment to say the least and in La’Dreamer Lark’s own words, “it was life changing.”
La’Dreamer Lark is a Northwell Health patient access service representative at Lenox Hill Hospital’s emergency department, assisting in the process of admitting patients in need of care. “In my role, I get to meet a lot of people where I can offer comfort and support to our patients because caring for others is a big part of who I am.” La’Dreamer is passionate about being active in her community–always in search of ways to help others both on the job and in her personal life. It’s a characteristic that she has passed down to her daughter, Dreamer “Daisy” Jones Lark and together, they founded the La’Dreamer and Daisy Helping Hands Foundation Inc., a non-profit organization that gives back to others.
Since 2018, La’Dreamer and her daughter have helped more than 5,000 children through their back-to-school fundraising events that provided each child with a free backpack filled with supplies including: notebooks, pencils, crayons, scissors, and more to help them kick off a successful school year. When asked why they wanted to give back in this way, La’Dreamer said, “We both love to meet people and help out where we can, and we saw a need in the community.” At these events they do more than just pass out backpacks, they also raffle off prizes to help fund the cause, provide food, and offer fun activities for the families who attend.
La’Dreamer says she and her daughter didn’t accomplish this on their own. They receive a lot of support from friends, family, and Northwell. “Northwell is a place that values employee interests, even when they take place outside of work. The organization and my coworkers donated both money and supplies to contribute to the success of our back-to-school events.”
Support for personal and professional achievements is a tenet that is held firm by the leadership team at Northwell and the organization is committed to giving back to our local communities. With so many programs and initiatives across the organization, Northwell is a place that encourages employees to pursue their interests and passions every day and offers an environment that fosters growth for all team members.
Looking for an organization that supports your personal and professional endeavors? Discover a career well cared for at Northwell Health today.
Jennifer Tutone experiences nearly three decades of career growth as a clinician at Northwell
A wise leader once said, when a door opens, don’t be afraid to walk through it. Jennifer Tutone has had many doors open during her 27-year career journey at Northwell Health and she has walked through every one with encouragement from her leaders. Each time, the other side presented opportunity and growth and she continues to embrace new professional experiences at Northwell.
Today, Jennifer is an assistant director of Patient Care Services and Nursing Administration at Staten Island University Hospital with administrative oversight of the hospital inclusive of operational needs, staffing, and patient experience. However, her Northwell career journey began in 1994 as a behavioral health nurse at Zucker Hillside Hospital. During her career journey, she worked across many hospital sites at Northwell and held many roles such as staff nurse, clinical practice coordinator, ambulatory health nurse, assistant director for nursing, site transformation manager, nurse manager, director of information technology, corporate director of innovation, and director of nursing. “Working for Northwell Health has presented me with opportunities to follow my passion for patients and nursing,” says Jennifer.
Jennifer was offered many positions internally because of the skills she learned with each role and her desire to continue learning. There were certain projects she led which opened up doors to new skills and advancement opportunities in roles she never imagined. “What I have learned from each position is to be agile, I have increased my skillset for project management, increased my skillset to being able to acclimate to a role quickly, and I have embraced the organization’s culture to become successful.”
Along her career journey, she had many opportunities to expand her knowledge and grow her skills. Jennifer received tuition reimbursement from Northwell and obtained a Bachelor of Science in Nursing and Master in Public Health. In addition, with the support of her leadership team, Jennifer grew her leadership skills and became responsible for significant projects that impacted the way our organization cares for patients in and out of the hospital. Their encouragement and support created an atmosphere of caring and development which allowed Jennifer to soar to her highest potential. “I am grateful for all of the opportunities which have been presented to me, as they have created the clinician I am today,” Jennifer.
“I value the fact that I can still call Northwell “home” after working here for 27 years and I am incredibly grateful to the individuals I have met along my career journey. My Northwell family will always be special to me and I look forward to continuing to create relationships as my journey within the organization continues.”
Think Hospitality. Think Healthcare. Getting students ready with our Hospitality in Healthcare Internship at Northwell Health
Healthcare may not be the first thing that comes to mind for hospitality majors; however, patient care extends well beyond just providing clinical care. At Northwell, it’s about a patient’s all-around wellbeing that is necessary for their recovery. Sven Gierlinger, Chief Experience Officer and Senior Vice President of the Office of Patient & Customer Experience (OPCE), joined Northwell Health in 2014 from the hospitality industry to transform and innovate the patient experience at Northwell. As part of this mission, he introduced the Hospitality in Healthcare Internship in 2017.
The Hospitality in Healthcare internship is an eight-week, paid program geared toward college juniors and seniors who are passionate about making a difference. It allows students to expand their knowledge of hospitality and apply it in a different way that has more of a meaningful impact. During the program, students partner with mentors who are patient experience leaders at Northwell and shadow hospital-based services such as: patient- and family-centered care, environmental services, food and nutrition, concierge, chaplaincy, marketing, IT, and security.
Upon the close of the program, each intern completes a project assignment, challenging them to focus on one specific patient-centered care opportunity at Northwell. They are tasked with creating a proposal for implementing performance improvement tactics to hospital leadership. These projects help the students think strategically within a large organization, while enhancing their communication, presentation, and project management skills.
“The Hospitality in Healthcare internship is proof that you don’t have to be clinical to make a difference and our interns experience that firsthand,” says Leah Petrosino, Associate Patient and Customer Experience Specialist. “This opportunity allows interns to explore different areas of healthcare, exposing them to various projects and services that enhance the patient experience. The impact this has on the intern, our patients, patients’ families, and our colleagues lasts far beyond the program because it truly proves that every role, every person, and every moment matters at Northwell.”
Growing His Career as an HR professional: Meet Shane Oommen
Working in human resources (HR) for a health care provider is a unique and rewarding career: you contribute to delivering care to our patients by caring for the employees who care for them. Our team members in HR help redefine healthcare in a way that supports efforts to increase employee and patient satisfaction.
“Human resources in health care is different from other industries because the patient and team member are at the center of every decision,” says Shane Oommen, associate executive director of HR at Long Island Jewish Valley Stream and Forest Hills Hospitals. “Everything we do begins and ends with the patient through our team members, and I feel empowered to make a difference.”
Shane has been with Northwell since 2008 and has had opportunities to grow within his role while making a difference every day to support our team members and the organization. Although he works in a non-clinical capacity at the hospital, he ensures patient care is a top priority. “Working in health care allows you to have an opportunity to build relationships with remarkable people who truly care,” he says.
“During the past 13 years I have been fortunate to work with both leaders and team members who have helped shape my career at Northwell,” Shane adds, noting that the guidance he has received helped him develop into a strategic HR business partner. “The culture at Northwell allows team members to think differently, gain new experiences, and grow your career.”
As associate executive director, Shane focuses on three key areas of HR: organizational development, human capital management, and relationship management. “As a HR professional, you need to be a people person,” he says, “and at Northwell we have a great team of HR professionals who understand our team member and candidates.”
How COVID-19 Shaped Shane and His Team
During COVID-19, Shane and his team worked tirelessly to ensure the HR organization was prepared to continue delivering the highest levels of service. “At the height of this pandemic we were all living our values and I knew that I could depend on my colleagues when we needed each other the most. Developing and executing plans and strategies to ensure our patients were cared for during and beyond this difficult time has been rewarding.”
When you join Northwell Health you are a part of a Fortune 100 Best Companies to Work For® as well as a community that creates change. “Working for an organization where I am supported and cared for is also an important part of my job,” Shane says. “I am humbled by that and proud to be part of this amazing HR team.”
Transitioning military experience into a Northwell career
Michael J. Caines is an associate information technology specialist for Northwell Health based in our Melville, New York office. Michael assists in the implementation and maintenance of the information security architecture and solutions, and he also provides security design assistance on new products and other projects.
Michael’s involvement with the U.S. military, where he followed a career path similar to his role at Northwell, took place over a span of seven-and-a-half years that included active duty, and as a member of the army reserves.
In honor of Veterans Day, Michael shared with us more about his career growth at Northwell; how his time in the military inspired his decision to join us, and how being a member of the Veterans and Allies: Liaisons of Reintegration business employee resource group (VALOR BERG) has helped enhance his experience at the organization.
What excites you about your role at Northwell Health?
Without a doubt, my current occupation has been a huge step forward in my life, in every aspect. I am beyond happy with the team I work with and the experience I gain every single day.
What were your responsibilities while on active duty in the U.S. Army Reserve?
My MOS (military occupational code, used to identify specific jobs within the military) was 25B: information technology specialist. I performed system administration and maintained computers and servers within the computing and network environments. In addition, I was responsible for my junior soldiers who reported to me.
Northwell Health’s job search enables for searches using MOS codes
What skills did you learn in the military that translate into a civilian career here at Northwell?
In the military, I learned how to monitor data, security, and confidentiality, as well as ensuring compliance within an organization while working to maintain proper standards. This directly translates over to my civilian career today.
How does Northwell support you as a veteran both personally and professionally?
Northwell offers not only amazing job opportunities, but they also open so many doors for veterans to advance in their career and improve themselves both personally and professionally. When I started my process in joining Northwell, my recruiter took the time to thoroughly explain and go over what I needed to help with my resume. Once I began my career, I enjoyed the frequent check-ins to see how I was doing and if I was comfortable with my career choice. And as for my current team, they were extremely welcoming.
Most jobs that I’ve had in the past, teams just want to throw you into a job while providing minimal training and expect you to just figure out everything on your own. The IT Risk Management team that I am with now are the opposite. No matter what the task, they take ample time in making sure that I am on the right track, that I understand what I am doing, why I am doing it and that I can independently perform my job to standard. The diversity in work experience within the team also helps me learn things from different perspectives, attributing to my own personal growth. I’ve been treated with nothing but respect — and even though I’m still new here, my opinion on numerous topics is still valued because of my military experience.
What makes you passionate about the VALOR BERG for veterans?
There are so many veterans who return home with lack of help and support. VALOR helps equip veterans with the proper resources they need to succeed, such as professional development and mentoring. The team works with service members to connect them to outlets that will support their physical and psychological well-being. VALOR truly helps someone coming from the military workforce and seamlessly transitions them into the civilian workforce.
What advice would you give a veteran looking to continue their career journey at Northwell Health?
I would tell any veteran to take the first step and immediately apply to any job they see at Northwell where there skills could be applied —because their life could be given a complete 180 turn, for the better!
Northwell Community: How our VALOR BERG helps veterans reintegrate into the civilian workplace
Our latest Northwell Community series focuses on Northwell’s VALOR BERG (business employee resource group) and its support of the veteran community and the professional development of its members. WPIX’s Mr. G discusses the impact of VALOR with Northwell team members Victoria Hagemann, MSW, social worker at Zucker Hillside Hospital, and Craig Washington, director of distribution operations at Northwell Health and veteran. Through VALOR, these two peers were able to connect on the common interest of serving those who have served our country. Their connection has developed into a friendship and partnership as they work together with the rest of VALOR’s members to find ways to engage military personnel and help bridge the path to workplace reintegration. Learn more about their professional and personal development by watching this video.
Imaging Careers at Northwell Health, Raise Your Career Expectations
Imaging careers at Northwell Health allow you to learn, grow, and raise your career expectations in the field you love. Whether your career journey may be just starting now, moving into a more senior position, or you’ve begun to explore a new career direction within our greater imaging services department, Northwell has the resources to support and guide you on your path. Below, you will find just a few career progression opportunities for ultrasound, MRI, and radiology technologists. For the complete job profiles of each role, we invite you to visit NorthwellCareers.com or click on each link below to discover a career well cared for with our team.
For ultrasound technologist opportunities click here.
Northwell Community: Celebrating National Disability Employment Awareness Month
Northwell is committed to ensuring that all individuals feel welcome and accepted in a positive and professional work environment. With business employee resource groups (BERGs) like N-ABLE, our organization connects individuals with disabilities to resources and support that will help them grow professionally, while educating others around acceptance and inclusion. Watch our latest Northwell Community video in honor of National Disability Employment Awareness Month. Hear team members Evan Feuer, manager, behavioral health, and Melissa H. Lefcort-Chall, associate volunteer experience program manager, explain to WPIX’s Mr. G how our N-ABLE BERG impacted their personal and professional lives.
Our Transitional Care Management Team Delivers Compassionate Patient Care—After A Hospital Stay
When you consider a career in health care, you’ll likely picture patients being treated by nurses and doctors at a hospital or doctor’s office. But what about the care provided afterward? At Northwell, ensuring a patient continues on the road to good health following discharge is just as important as treating them during their stay — and that’s when the Transitional Care Management (TCM) team steps in.
As a TCM senior program manager, Chris Choi knows that “it takes a multifaceted team, which even includes the patient and family, to help guide those in need to step ‘north’ along the path of wellness.” That passage north is charted with the careful teamwork of roles ranging from nurses and doctors to social workers and care management coordinators.
TCM teams follow up with patients after they leave the hospital to ensure they stay the course toward wellbeing and rejoin their communities. The work of TCM also impacts organizational goals such as reducing patient readmission, which is critical for a health system caring for more than 2 million people annually within 23 hospitals and nearly 800 outpatient sites. “I coordinate the implementation of organization-wide strategies designed to meet operational objectives,” says Chris, “as well as provide hospitals with data and analytics to support their process-improvement efforts.”
Chris began his Northwell career journey as an intern in 2017, and it was then that he realized the direct impact his work would have on patients. His internship project was to develop a self-management workbook for patients recovering from a cardiothoracic procedure. According to Chris, “At the end of my internship, I was able to visit the patient recovering at home. It was amazing to know I had made even a small impact on the life of this patient!”
From his days as an intern to his current role, Chris always loves working directly with the teams treating our patients. “Although I am not involved in direct clinical care, I love that I am still able to contribute toward the health care of thousands of patients though our transitional care programs.”
Throughout the growth of his Northwell career, Chris was encouraged by leadership to expand his knowledge of what it means to work in health care by receiving opportunities and resources to be creative. He believes the care the organization shows not only to patients but also to employees is just one part of what makes Northwell Health a Fortune 100 Best Companies to Work For®. Chris continues to see opportunities ahead of him, and he feels confident about forging ahead on his career path: “I know that in every position, within every portfolio of work, the organization will help me excel and guide me to always be patient-centered. My managers and leadership support me by the way they communicate, teach and lead by example.”
Chris recommends a career in health care –whether in clinical or non-clinical roles–to anyone who understands “it’s important to stay humble. We learn from both our own experiences and from our team members. It’s a process of constant discovery that offers ways to support patients.”
Redefine what you think it means to work in health care and discover a career well cared for at Northwell Health.
When You Think Westchester, Think Northwell Health
Westchester, known for outdoorsy fun and chic shopping hubs in the Hudson Valley, is also home to two award-winning hospitals, each recognized for the care they give and the positive work environment they provide Northwell Health employees: Phelps Hospital (Phelps) and Northern Westchester Hospital (NWH).
Located in Sleepy Hollow, N.Y., Phelps holds firm to a credence of going above and beyond medicine, taking into account not only an unwavering commitment to the community’s health, but also the well-being and support the staff needs to minister quality health care. “I would recommend Phelps to any nurse looking for change. You will be supported throughout every aspect of your career,” says Cecil Bonitto, registered nurse at Phelps Hospital. Phelps is proud to be listed by U.S. News and World Report as a High Performing Hospital and is honored for their numerous awards in cancer screening and care, among other highly coveted endorsements, none of which is made possible without the passionate workforce behind the services.
Northern Westchester Hospital (NWH), in Mount Kisco, N.Y., likewise praises its staff for two recent achievements: the designation of its Institute for Robotics and Minimally Invasive Surgery as a Center of Excellence in Robotic Surgery by the Surgical Review Corporation (SRC); and Magnet® recognition for nursing excellence for the third time. NWH’s commitment to improving the health of the people in the community is recognized by U.S. News and World Report with a ranking of #15 on its Best Regional Hospitals list. “I am surrounded by so many amazing individuals who give it their all, day in and day out,” says NWH emergency room nurse Samantha Miness. “It is truly remarkable to be among some of the best in providing care and comfort to our community.”
Both facilities continuously seek ways to create and promote a workplace that inspires the good work they’re known for. Never was this a more pressing need than during the height of the pandemic, when each hospital created a wellness garden as an oasis for employee reflection. These sanctuaries bring the vibe of nature and local community into the hospital setting while providing sources of nourishment for patients and employees. They also serve as a place for personal growth through opportunities to learn about horticulture. “It’s a great and friendly work environment,” says Natalia Avendano, a NHW patient care associate. “It feels like family, and there is always room for growth.”
These two highly regarded, state-of-the-art hospitals factor into Northwell Health’s recognition as a Fortune 100 Best Companies to Work For®. Northwell is also devoted to creating an environment that is open to all, where everyone feels like they belong, regardless of their background. In fact, Northwell welcomes the sharing of diverse ideas and voices, which sparks innovation in medicine and care. “I was encouraged to continue my education and I received financial assistance with the Nursing Promise Program offered by Phelps,” says Phelps registered nurse Karla Vallejo.
Both Phelps and NWH embody all that Northwell aims to be: pioneers in both medicine and employee experience. The hospitals strive to impact the quality of life of everyone in the community — whether they live, work or visit Westchester.
So when you think of quality healthcare in Westchester County, you should also think of Northwell Health.
Explore nursing opportunities and discover a career well cared for by taking a look at available Nursing and Nursing Support Roles at Phelps and NWH .
Celebrating Women in Medicine: Meet Dr. Chunyan Li, PhD (EE) and Dr. Christina Brennan, MD, MBA
The world of medical research — often a behind-the-scenes sector — houses some of the most brilliant minds: transformational thinkers who envision the bigger picture of improved health for all. At Northwell Health, where we champion diversity and inclusion across our workforce, we are proud of our many women scientists who are leading the way in research innovation.
In honor of Women in Medicine Month, we spoke with Chunyan Li, PhD (EE), and Christina Brennan, MD, MBA — two exceptional leaders at the Feinstein Institutes for Medical Research — about their experiences and their thoughts on encouraging women to pursue careers in science. The Feinstein Institutes is the home of research for Northwell Health. Teams of researchers work tirelessly to discover treatments and innovations that change the future of medicine not only for our patients but the world at large. Read below to learn about the incredible work of these two powerhouse women in medicine, and how innovations at Northwell are born out of a fervent belief that voices must be heard at every level and from every background.
What research have you been involved with at the Feinstein Institutes?
Chunyan Li: I helped develop an innovative laboratory research program focused on two major problems in clinical neurosurgery — traumatic brain injury (TBI) and subarachnoid hemorrhage (SAH) from ruptured brain aneurysms. We have found that stimulation of the nerve that provides sensation to most of the face and tongue, increases blood supply to the brain due to its connections with cerebral vessels.
Christina Brennan: As the vice president of clinical research, I oversee the clinical research program for all of Northwell, which includes supporting our 300-plus research coordinators and 400-plus clinical investigators. My days include facilitating clinical research trials and studies, and on the management side I act as an anchor for our teams of researchers, sustaining their growth and the growth of our clinical research program.
What first drew you to the field of clinical research?
Chunyan Li: I grew up in China and was fascinated by engineering and scientific research from a young age. During my graduate studies I met Raj K. Narayan, MD, chairman emeritus of neurosurgery at Northwell and was introduced to the many research opportunities relating to the brain. Dr. Narayan recruited me to Northwell. Our work in applying electrical engineering and computer science techniques to brain monitoring received a Department of Defense grant. Throughout my time at Northwell, my work has evolved to focus more on patients, which is an exciting and fulfilling direction.
Christina Brennan: I was inspired by the juncture between patients and science. In our work, patients have the opportunity to participate in clinical research and together we have the ability to advance medicine and help the patients of tomorrow.
Why would you recommend the Feinstein Institutes to others interested in careers in science, particularly women?
Chunyan Li: The Feinstein Institutes is a very special place for research — small enough to build relationships, large enough to make an impact. There are different ways to have an influence in science at the Feinstein Institutes and I particularly like the focus on clinical translational work. Working bench-to-bedside gives me the chance to interact with physicians. What we do is aimed at finding new and better treatments for conditions for which there are currently not enough answers.
Christina Brennan: A career at the Feinstein Institutes provides the chance to change the trajectory of medicine and science because the areas in which you can put your hands and mind to work seem endless. Now more than ever, the world has its eyes on clinical research. It’s an exciting time in the field.
How has your work been supported by the Feinstein Institutes and Northwell?
Chunyan Li: I work in a very supportive environment. I have been able to learn research techniques through unique experiences I did not have while in graduate school. Here, you never feel alone because we always have access to mentors who are selfless in the sharing of their ideas and encouragement. Additionally, as a female faculty member, my lab received support from the Advancing Women in Science and Medicine (AWSM) program, which has allowed us time to develop prospective treatment methods and obtain further funding from federal institutions.
Christina Brennan: Personally, I was able to pursue my MBA through Northwell’s support at Hofstra University. I continue training and getting educated through my work at the Feinstein Institutes and through the many organizations we partner with. I agree that a big aid in our ability to grow as women in medicine is the AWSM program initiated by our very own Dr. Betty Diamond, Director of the Institute of Molecular Medicine at the Feinstein Institutes. It gives me confidence to know that the advancement of career opportunities and career satisfaction for women are important missions here at the Feinstein Institutes and across Northwell Health.
How has Northwell and the Feinstein Institutes impacted both your personal and professional growth?
Chunyan Li: Research can feel like a competitive sport, but it’s reassuring to know that Northwell Health is a big proponent of supporting research through funding and programs. In my 11 years here, I have grown as a scientist and faculty member, and that is much in part because of the strong foundation holding us up at both the Feinstein Institutes and Northwell.
Christina Brennan: The health system has endorsed my participation in conferences, research boards, and other opportunities to present as a leader in clinical research. This has been both personally rewarding for me and has added to my professional development.
Why do you believe Northwell Health has been named a Fortune 100 Best Companies to Work For®?
Chunyan Li: There is no single answer to this question. For me, Northwell has provided great opportunities to develop myself as a researcher and to find better answers for difficult-to-treat diseases of the nervous system.
Christina Brennan: “Impossible to narrow it down to one reason. It’s the opportunities, the stability and the culture of trust.”
Chunyan Li, PhD (EE), lab director, Translational Brain Research Laboratory, Institute for Bioelectronic Medicine, the Feinstein Institutes for Medical Research and the Department of Neurosurgery Zucker School of Medicine at Hofstra/Northwel
Christina Brennan, MD, MBA, vice president, clinical research, Feinstein Institutes
Northwell Health is focused on creating a welcoming environment where all employees have a sense of belonging. Innovation and progress are achieved when employees have a voice and share ideas across our health system. This is the goal of our Business Employee Resource Groups (BERGs)— to give all employees a platform to connect and learn about the communities we serve as we stand together to foster a united and respectful workplace.
As part of our continuing Northwell Community video series, WPIX’s Mr. G interviewed team members Dora SantaMaria-Yao and Lesidet Salce about our Latinx BERG. Watch our latest video in honor of Hispanic Heritage Month, which kicked off on September 15th, to learn how this BERG positively impacts our employees and the patients they serve.
An Internship Today…Shaping the Health Care of Tomorrow
Each summer, Northwell Health hosts the Healthcare Management Program (HMP), an internship for college juniors interested in learning about the administrative side of health care. It’s an extensive and unique 10-week paid internship, offering a firsthand perspective on what it’s like to serve as an administrator for our many hospitals, service lines or departments. Samara Jefferson, one of this year’s participants, shared how this experience has shaped the direction of her studies and future career.
Samara learned about the internship through her school, Spelman College in Atlanta. She initially felt outside her comfort zone because of her minimal background in business and finance, but her mentor — Nora Brady, an administrative director at Katz Women’s Hospital — provided encouragement and boosted her confidence in understanding the many facets of hospital operations. There was constant guidance and no question was off-limits. “I’ve realized there’s no such thing as the perfect administrator,” Samara says. “We each have different ‘whys’ for entering health care and we bring varying skillsets to the job.”
Samara proudly notes that her knowledge in health care management now includes project management, building an infection control unit (such as those erected for COVID-19), data analysis, and more thanks to the projects she worked on during her time in the program. “I recommend HMP to other college juniors,” she says. “The skills I’ve learned during my internship at Northwell Health are invaluable and everyone I’ve interacted with is very invested in seeing you develop and grow.”
Her program complete, Samara’s career plans have evolved. “Prior to the mentorship, I was focused solely on becoming a physician. However, in this program I was afforded the opportunity to work alongside actual health care administrators like my mentor, Nora. I realized administrators can improve health care at a systemic level. I hope to now become both a clinician and a future administrator.” We are excited for all that Samara will offer to the future of medicine as she returns to her studies this fall as a senior with a whole new perspective of what it means to work in healthcare.
Interested in the HMP internship? Join our Student Talent Network to stay up-to-date on the latest student news and resources, including our future plans for the program in 2022.
The Importance of Corporate Social Responsibility (CSR) at Northwell Health
At Northwell Health, our mission is to serve and care for the entire community, which is why corporate social responsibility (CSR) — the idea that a business or organization should contribute to society at large — is very important to us. CSR can broaden our leadership role, activities and investments, and we understand that success and responsibility work in tandem to make the health system a Fortune 100 Best Companies to Work For®.
We spoke with Jordana Zangwill, assistant vice president of CSR, to learn more about Northwell’s CSR initiatives.
Why is CSR so important to Northwell?
At Northwell, we are committed to making a difference in the communities we serve – it’s who we are. CSR is about choosing to put people and the planet first – making sure that we operate in a way that is socially, environmentally and economically responsible. As the largest healthcare system in New York, we have the unique opportunity and responsibility to make real impact. Providing the highest quality of care and transforming healthcare means broadening our role.
We have 77,000 team members with 77,000 different passions. Our CSR strategy puts us in a position to support these passions while also finding ways to focus, integrate and amplify our efforts.
What are the main pillars or areas of focus that make up Northwell’s CSR program — and why those areas?
At Northwell, our mission and understanding of what transforms health has led us to broaden our role, activities, and investments over the years — including, for example, taking on the challenges of food insecurity and gun violence. While CSR-related work was already happening throughout the health system, we envisioned evolving toward a fully integrated and optimized Northwell CSR strategy.
In an effort to centralize and manage the work being done into one comprehensive strategy and approach, we formed our CSR committee by bringing together a diverse group of individuals from throughout the health system, including representatives from Community and Population Health, Human Resources, Northwell Health Foundation, Finance, Procurement, Communications and more.
Throughout 2020 we worked together to assess our current state, gather input from key diverse internal and external stakeholders and take a systematic and holistic approach to developing our strategy and goals. Many of our leaders and team members played a key role in the development of our CSR strategy through their participation in our stakeholder interviews and survey.
Based on the data gathered, we developed key pillars and focus areas centered around community partnership and well-being, excellence and equity in care, environmental responsibility and team member wellbeing, equity, diversity and inclusion.
What are Northwell’s CSR plans and initiatives?
Examples of some current and past key CSR initiatives at Northwell Health include:
Our commitment to veterans — We’re working to improve mental and physical health and economic and social well-being through high-quality coordinated care, hiring veterans into the health system and pay differential programs for employees currently serving in the reserves and called to active duty.
Center for Gun Violence Prevention — Led by Dr. Chethan Sathya, this is an initiative calling for the critical need to implement evidence-based firearm injury and mortality prevention strategies in health care, especially within at-risk communities.
Tackling COVID-19 in the community — Led by Dr. Deb Salas-Lopez and the Community and Population Health team, Northwell began partnering with trusted community- and faith-based leaders to mobilize a massive campaign focused on delivering diagnostic and serology testing and vaccinations within devastatingly impacted communities, such as vulnerable, low-income communities largely comprising African-American and Latinx people.
Food insecurity — We continue to focus on food insecurity as a major issue impacting our community and team members. We donated more than 20,000 food items to Island Harvest, City Harvest and Eastchester Community Action Partnership food banks through our virtual food drive in 2020 and early 2021.
Green initiatives — We have many green initiatives in place centered on reducing energy and emissions, climate change and waste. We’re actively evaluating potential energy-efficiency projects for electric, gas, steam and oil reductions with the goal of reducing greenhouse gas (GHG) emissions by at least 40 percent by 2030.
A Career in Care Management at Northwell Means a Fulfilling Role with Endless Room for Growth
A career in health care is often pursued by people who are passionate about caring for others. Health care is a broad industry with so many touchpoints for improving the health of our communities, but some of those communities need extra help reaching their health goals. Northwell Health Solutions programs provide care coordination to those needing assistance with accessing medical care as well as mental health, substance abuse, social, and family support services.
Impacting community health requires a combination of compassionate employees dedicated to helping people and a health system committed to keeping the “care” in healthcare—and that’s the case with the Northwell Health Solutions team. “I love helping others,” says Jessica Torres, supervisor, HARP Care Management at New York Health Home. “Something like scheduling an appointment and advocating for your own health can seem simple, but it can be difficult for a lot of the patients we work with.” Fellow care management supervisor Alexis Bustillo adds, “The organization is constantly innovating to ensure that they deliver the best care possible.”
This commitment from a health system alone may be what some candidates expect when seeking a career in health care, but as Jessica and Alexis quickly learned, at Northwell you’ll also raise your career expectations. They both joined New York Health Home in 2018 and rapidly grew in their roles. “The reputation about Northwell is true,” says Alexis. “Its friendly work environment, the flexibility, and advancement opportunities are real.”
A positive workplace and knowing your career is well cared for fuels the success Alexis and Jessica have achieved, which includes working with their teams and the Medicaid community to get patients to their providers, assist them with housing and connect them with counseling support services. ““From the moment I interviewed with Northwell, I knew this is where I wanted to be. Knowing that I have been able to make patients’ lives more manageable is everything,” says Jessica.
When asked what makes Northwell a Fortune 100 Best Companies to Work For®, Jessica and Alexis couldn’t call-out just one reason. They noted the culture, the room for growth, the support from leadership, incredible benefits like tuition reimbursement, and the investment in training and developing all employees — regardless of role or title.
Both Alexis and Jessica believe that joining Northwell Health was one of the best decisions they’ve made and would recommend it to anyone seeking a meaningful career where real differences are made in the communities we live in.
Attention Biochemistry Majors: Five Great Career Opportunities to Explore at Northwell Health
You either have a degree in biochemistry or are on your way to obtain one — congratulations! Biochemistry requires focus and attention to detail, plus deep knowledge of the chemical processes necessary for life to exist. But there are other career options to explore with this degree plus some additional qualifications and/or certifications. Here are five potential career opportunities at Northwell Health related to this degree. *
First, find out more information about your school’s clinical lab science / medical lab tech programs to enroll in this program, which is a requirement, and look to Northwell to start your journey.
When exploring a career as a lab technologist, you’ll learn to set up and perform a variety of routine and/or complex laboratory tests and procedures relevant to the particular lab area and your qualifications. You’ll prepare and test specimens for examination and report results while gaining the skills to perform routine and/or preventive maintenance on laboratory equipment, as well as troubleshoot basic technical problems. Explore positions and qualifications.
An anesthesia tech assists the anesthesiologist by setting up equipment and preparing various intravenous medications as directed. A big role is testing and maintaining the anesthesia equipment. This includes maintaining supplies and medication inventory, washing, and sterilizing reusable equipment and the anesthetic machine. An anesthesia tech also reports malfunctioning equipment to appropriate personnel. Explore positions and learn more about the requirements for this profession.
Clinical Research Coordinator
Responsible for the coordination of a designated study or group of studies, clinical research coordinators oversee the recruitment of subjects, implementation of study procedures, and collection and processing of data in research projects. For this role, attention to detail is key, as some tasks require keeping accurate and up-to-date records and managing labels, logs and processes. You’ll oversee shipments of biological specimens for analysis according to protocol and training requirements. You’ll get the opportunity to collaborate with physicians, investigators and other healthcare providers when scheduling subjects for protocol-related evaluations. Evaluating results of assessments as related to study protocol comes with the territory and is a major component in this role. In this position, you may have to organize all phases of the grant process, including connecting with funding agencies and build stronger relationships with external partners. Explore opportunities and qualifications for this profession.
Our research technicians collect and process specimens in accordance with established handling protocols. They also administer tests or basic examinations of research subjects. In this position you’ll administer data collection for laboratory equipment and perform initial data analysis and interpretation. You’ll also conduct library research and literature searches using various computer systems, and assist in editing scientific publications, abstracts and posters. Lean more about this profession and review job qualifications.
Clinical Data Analyst
A clinical data analyst analyzes, verifies, tracks and reports on trends data. You’ll gain the experience of maintaining consistency and integrity of data collection and will be expected to report concerns regarding data integrity. You’ll work in collaboration and build connections with various departments across Northwell Health in database development and required modifications. Explore positions and qualifications.
Start Your Job Search With Us!
Discover what Northwell has to offer as you begin your career journey after graduation.
Browse our careers website to learn more about all of Northwell Health’s current open positions and read the job descriptions to identify roles you’re both qualified and interested in.
See anything you like? Apply! Please keep in mind we only except applications through our careers page, and not through email. If you have any questions, contact us at email@example.com.
*Additional degrees/certifications may be required for select roles highlighted above.
To explore more available opportunities at Northwell Health, check our Careers page.
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Discover why our OR nurses love working at Peconic Bay Medical Center
At Peconic Bay Medical Center (PBMC) in Riverhead, NY, registered nurses won’t just find a rewarding career in the OR, they will find the opportunity to help serve their communities.
There has never been a better time to join the PBMC team. We are proud to be certified by the Joint Commission in Total Hip Replacement and Total Knee Replacement Surgery and are always seeking advancements that improve patient experience. As our health services grow, our nurses are able to work in a community setting within a department that is continually being updated and expanded to enhance the hospital stays.
Discover five reasons why our OR nurses love working at PBMC.
1. Career growth opportunities and resources are offered to all team members
PBMC registered nurses and team members benefit from receiving career resources provided by the largest private employer in New York State within a community setting. Some of these resources include our tuition reimbursement program, nurse certification program, and skills-based workshops at the Center for Learning and Innovation. These extensive resources have been put in place at Northwell so our team members can grow their careers while delivering compassionate and innovate care for our patients.
Salone Ayala, BSN, RN, is the perfect example of a career well cared for at PBMC. “I enjoy working at PBMC because there is room for professional growth, and it is encouraged. I started my career as an LPN and I have gone on to complete my RN, an OR fellowship, and this past year my BSN.”
2. Delivering care in new and renovated units
As PBMC grows, so does the ability to expand care to the community. In an effort to provide the best care for our patients and their families, we are building a seventh OR and purchasing a second Da Vinci Robot that will expand services in Advanced Thoracic, GYN and Colorectal procedures. Our remodeling efforts have also recently focused on our patient areas and waiting rooms, which is expected to be completed shortly.
3. The local community offers a unique setting for self-care
PBMC is located on the east end of Long Island and is neighbored by miles and miles of sandy ocean beaches, world-renowned campsites, and unique specialty shops. As part of a self-care regimen, you may find some staff taking in the views and exploring the local cuisine during their breaks and time off. Nestled near downtown Riverhead – a town known for ease of access to several cultural and recreational hot spots – Peconic Bay Medical Center offers plenty of options to relax before or after the work day.
4. Interdisciplinary collaboration and teamwork
Our OR nurses work closely with the surgeons, anesthesiologists, and perioperative staff who provide care on a wide range of surgical procedures. Largely in part of the incredible synergy within our OR team, PBMC has received a Level III Trauma Center verification from the American College of Surgeons (ACS) Committee on Trauma.
5. The opportunity to support patients beyond the bedside
At PBMC, we know how important it is to educate our patients as they prepare to rejoin their communities and readjust to their lives post-surgery. That’s why we provide resources for our patients prior to the hospital experience to help ease their concerns and ensure smooth recoveries after they leave to minimize postoperative discomfort.
Health and Wellness Isn’t Just about Our Patients: It’s about Our Team Members, Too
We spoke with Michael H. Goldberg, executive director at Long Island Jewish Medical Center (LIJMC), about his dedication to making wellness a top priority for employees at LIJMC and all of Northwell Health. Michael’s healthy initiatives have had a real impact throughout the health system — and with tens of thousands of followers on social media, Michael has inspired people far beyond the walls of LIJMC with his passion for healthy living at home and at work.
Michael has been with Northwell for more than two decades, beginning as an intern in 2000. “I was inspired by the executive leadership’s commitment to improving the lives of the people in the communities we serve,” he says. “I knew Northwell had values that aligned with my own — and was a place where I could help make a difference.” Throughout his tenure, Michael has committed to living Northwell’s core values, whether it’s helping other Northwell team members achieve their health goals or driving clinical and operational initiatives at LIJMC that ensure safe, efficient and innovative care to all patients.
Northwell expects collaboration and contribution from all employees, regardless of role, considering its CEO is known for saying things like “Ability is in everyone” and for noting that innovation is stifled when employees are expected to just do their jobs and aren’t encouraged to share new ideas. So it’s no surprise that Michael continually goes above and beyond his operational responsibilities to champion initiatives promoting employee self-care.
These initiatives include the new LIJMC fitness center available to hospital employees 24/7, healthier meal options at campus cafés thanks to menu changes made by Northwell’s very own Michelin-star chef Bruno Tison, and health challenges like the Northwell Heroes Challenge. The annual Heroes Challenge, a testament to Northwell’s “team of one” culture with hundreds of employee participants, is a fitness event to raise money for the Caregiver Support Fund, which provides resources to team members in need, such as programs and services related to emotional and psychological well-being, as well as financial support for essential and crisis services.
Michael still marvels at how far Northwell leaders go to improve patient and employee well-being. “Wellness goes beyond physical and nutritional health at Northwell,” Michael says. “There are many offerings for mental wellness, too. From transcendental meditation to acupuncture to our employee assistance program, the support available to all our team members is unparalleled.”
That level of support inspired Michael to run in the 2019 New York City Marathon and upon announcing his commitment to running as part of the Northwell Health team, the accolades, tips, support and donations to the caregiver support cause on his behalf started pouring in.
That’s what you can expect from colleagues at Northwell. What you’d soon learn, as Michael knows so well, is that your coworkers aren’t just colleagues — they’re family.
If you’re looking for a workplace that does things differently — through a mission to create an environment where you can build relationships, thrive in positivity and make a difference in the community — then we invite you to discover a career well cared for at NorthwellCareers.com.
Day in the Life: Respiratory Therapist at North Shore University Hospital
Meet Lian Shanhai, who started her Northwell career journey in 2020 as a respiratory therapist with a neonatal/pediatric specialty certification at North Shore University Hospital (NSUH). Within her first year at Northwell, Lian has learned to be a team player and develop skills that helps her grow as a Respiratory Therapist.
Her day-to-day routine varies but her current role includes performing respiratory care as prescribed by a provider for the diagnosis and treatment of respiratory illness in patients of all ages, from premature newborns to geriatric patients. Within her role she responds to all codes, Level I traumas, and rapid responses depending on her assignment for her shift.
First things first, Lian looks to see what her assignment is for the day once she arrives to work. Next, she prints out her patient list, which includes their ordered treatments. Then she reads the report from the previous shift and attends a huddle meeting, after which she goes to her units. This is where her team begins their rounds with the providers and develops a plan for the day, which can include examining patients’ airways and suctioning when necessary, performing ventilator checks, and providing additional treatments. “During the shift I also assist with intubations, transport patients on ventilatory support to procedures and attend high-risk deliveries in Katz Women’s Hospital at NSUH,” says Lian.
“My favorite thing about being a respiratory therapist is the connections I get to make with my patients and their families,” says Lian. “I treat every patient I come into contact with as if they were my own family and I’m able to provide relief for my patients.” Part of Lian’s role is to explain to family members how the ventilator works and how we are helping their loved ones. “It is very difficult to see a loved one intubated and on a ventilator but I get to provide peace of mind to their family members.”
Careers in Pharmacy at Northwell, Raise Health and Your Career Expectations
A career in pharmacy at Northwell Health means having several opportunities to make an impact on the wellbeing of our communities. As a Fortune 100 Best Companies to Work For®, Northwell offers competitive benefits such as tuition reimbursement and educational advancement classes through the Center for Learning and Innovation. We took the liberty of highlighting the various pharmacy specialties for you below to jump start your exploration for a career well cared for.
EDITORS’ NOTE Since joining Northwell in 2008, Maxine Carrington has served in progressively responsible leadership roles and has successfully driven team member engagement and development at every layer of the health system. Most recently, she served as deputy chief human resources officer where she was responsible for the design and implementation of strategic initiatives related to the team member experience, career and performance development, change management, workforce diversity, equity and inclusion, corporate social responsibility and compensation. She previously held several regional and site HR roles. Prior to joining Northwell, Carrington was a manager and attorney with the New York City Mayor’s Office of Labor Relations. In addition to mentoring within and outside of the organization, she is an instructor with the Center for Learning & Innovation, Northwell’s corporate university, and serves as a co-sponsor of the organization’s business employee resource groups. She is also a trustee of the 1199 Pension Fund serving employees for the New York Region and serves on the board of The INN (Interfaith Nutrition Network), a not-forprofit organization that provides essential services to assist those challenged by hunger, homelessness, and poverty. Carrington holds a bachelor’s degree in political science and Africana studies and a master’s degree in educational administration and policy studies from the University at Albany in New York. She obtained her Juris Doctorate degree from New York Law School.
How has the role of the chief human resources officer evolved?
As companies and organizations have evolved over time with an emphasis on culture, people and technology, the landscape has become more competitive and there is an increased need to elevate efforts to attract and retain talent. We are committed to caring for our patients, but it starts with caring for our people and providing an atmosphere where they want to work and stay so that we can fulfill our mission. The human resources officer needs to be engaged in business strategy and not just have a seat at the table, but have a voice at the table. Northwell’s focus on caring for our people has been at the forefront this past year in responding to the COVID-19 pandemic. We increased our efforts to support the well-being of our 76,000 team members and we have seen the impact of those efforts in our increased employment engagement numbers and recent elevation from #93 to #19 on the Fortune 100 Best Companies to Work For® list. We are now working to make sure we sustain this momentum in caring for the well-being of our people.
You mentioned culture. How are you able to maintain culture with the size and scale of Northwell Heath?
The first priority is to define the culture and we do this by starting with our mission, behavioral commitments, and values. We refer to our values as the “trulys” – to be truly compassionate and truly innovative, for example – and this bonds the organization across our 76,000 team members. We have many locations and each has a local culture, but they are all connected by our Northwell mission and values. We work to ensure sustainment of our culture through our hiring, selection, recognition and compensation practices.
How critical is it for Northwell Health’s workforce to mirror the diversity of its patients and the communities it serves?
Our President and CEO, Michael Dowling, makes it very clear that this is of great importance and has his commitment. He recently discussed with me the need to more effectively surface diverse talent in the organization. We created a team within Northwell about a year and a half ago called Fair Employment Practices and in addition to a focus on immigration, they lead our workforce diversity, equity, and inclusion strategy. Many other teams also play a role – it is a comprehensive and integrated strategy. Key objectives include preventing bias in the hiring process, driving organizational commitment, and increasing the representation of underrepresented groups in leadership. Parallel to that focus is a major commitment to inclusion. While we can increase representation, if people don’t feel that they have a voice and that they belong, we will not be able to retain that talent. We have invested heavily in education with an inclusive leadership course, unconscious bias training and cultural competency education. We will be expanding our impact by providing equity, diversity and inclusion education for family members of our team members. We are also driving these efforts at our medical school and experiencing positive outcomes. There is a strong voice and commitment from our dean in partnership with faculty, students and a dedicated physician leader to attract and support our diverse student population.
You devote your time as an instructor at the Center for Learning and Innovation, Northwell’s corporate university. Will you discuss the mission and impact of the Center?
It was Michael Dowling’s vision many years ago to have our own university. The university is comprised of our Center for Learning and Innovation (CLI) and the Patient Safety Institute (PSI). PSI is about ensuring quality patient care and safety outcomes. CLI houses enrichment learning, leader preparation, development programs and more. Its offerings include emotional intelligence, coaching and conflict management. The Center provides an opportunity for our team members from all over the organization to connect, learn and grow together. We continue to evolve the work of the Center to ensure that its programs and offerings are relevant and supporting the organization’s needs.
Northwell Health was on the front lines of the pandemic and treated more COVID patients than any other health system. How proud are you to see the strength and resilience of your team members during this challenging and uncertain time?
Proud is an understatement. I would not work anywhere else. We have a saying at Northwell – “I am made for this.” We also have a new branding campaign called “Raise Health.” The work that we have done for years, especially around culture development and emergency management, enabled our people to be made for this and they demonstrated their character, selflessness, courage and resilience during this unprecedented time. It is a privilege and honor to raise the standard of health alongside them.
Northwell Health is committed to fostering a diverse and inclusive work environment where people from all backgrounds are accepted, celebrated and respected. Discover a career well cared for here.
Kimouy Williams on Delivering Passionate Care as a PCA
As a patient care associate (PCA) at Long Island Jewish Medical Center, Kimouy Williams spends each day with our patients putting all she has into helping make their time at Northwell Health a little more comfortable.
Even when her day consists of wearing multiple hats, Kimouy is eager to greet and attend to each patient, assisting them in getting up, bathed, dressed, and ensuring that they have all they need to be comfortable throughout the day. “I always make sure my clients have snacks and a clean bedside table. I know the effects that hunger can have on a patient’s mood and being attentive with cleanliness is an important part of being a successful PCA.”
A patient care associate is a fulfilling career that Kimouy truly cherishes. “My career at Northwell is something that I’m very proud of. I’m excited to continue my journey here and being given the opportunity to advance my education in nursing while working with incredibly dedicated healthcare professionals who are committed to providing the best care to every person who walks through our doors”, shared Kimouy when asked why she loves working at Northwell.
When Kimouy left Jamaica and came to the US almost five years ago, she knew she wanted to pursue her passion in caring for others like she did for her late grandmother, who taught her so much about hard work and perseverance. “These traits are very much a requirement for me to succeed in my role. Choosing a career at Northwell was an easy decision because they not only offer amazing benefits, they also support my dreams of furthering my career in healthcare.”
Join Kimouy and the incredible nursing support team in a career well cared for at Northwell. Apply today!
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A recipe for culinary success — Northern Westchester wins Northwell Health’s 2021 Chefs Challenge
Each year at Northwell Health, we host the Chefs Challenge, where our chefs and their team members collaborate and create unique, healthy dishes that may be offered to their patients in the near future.
This year six Northwell Health hospitals recently competed in the 2021 Chefs Challenge at Glen Cove Hospital. Chefs, cooks and registered dieticians assembled to prepare healthy and delicious three-course meals within five hours — and using an assigned set of ingredients, in the style of an Iron Chef competition!
Northern Westchester Hospital was awarded first place in the competition. The winning menu included a butternut squash and shrimp wonton appetizer; entrée of braised lamb osso buco (shank) with spring vegetables, Yukon gold potato and slow-roasted cherry tomato; and caramelized pineapple upside-down cake dessert. South Shore University Hospital placed second, with a menu featuring butternut squash noodles carbonara, and Lenox Hill Hospital, whose meal included an herb and pistachio crusted rack of lamb, placed third.
Why join our culinary team?
When people consider hospital dishes, they usually don’t picture restaurant-quality three–course meals. Northwell Health believes in redefining hospital food because food is medicine, and our culinary departments strive to provide patients with the same level of nutritional care as the clinical care they receive altogether.
Our culinary department and chefs raise the standard of hospital food by designing meals with fresh ingredients, including herbs and vegetables harvested from Northwell Health’s gardens. Northern Westchester donates food from its recently opened wellness garden to discharged patients leaving who are food insecure or vulnerable, while Lenox Hill’s Victory Greens garden is New York City’s only hospital-based, organic rooftop garden.
In addition, our teaching kitchens partner chefs and registered dietitians together to share healthy recipes, basic culinary skills and nutrition education with team members and patients.
Serving her country and transitioning into a civilian career at Northwell
Angelica Motta served as a signal support specialist in the U.S. Army Reserve before starting her Northwell career. Today, Angelica is an administrative support coordinator for Northwell’s Military Liaison Services. Her career journey here began in May 2021 and she is looking forward to continuing to grow her career at Northwell Health.
When Angelica was in the U.S. Army Reserve, she served with the 8th Medical Brigade where she provided IT support to the medical professionals in her unit. In that role, she helped set up the maintenance of computer hardware and software, radios, antennas, and satellite transceivers to help medical providers complete their missions. When Angelica left the military, she wanted to pursue a civilian career that will help other veterans and their families.
As Angelica was exploring civilian career opportunities, she was looking for something more meaningful. “I was looking for a career where I could serve a greater purpose,” says Angelica, “and that is why I started to look into careers at Northwell Health.” She had heard about the sense of community that Northwell offered its employees and was attracted to an organization like that.
With her passion of helping the community, Angelica found an opportunity at Northwell’s Military Liaison Services (NHMLS), which provides health, wellness, and career resources for active-duty military service members as well as veterans and their families. Angelica assists active military service members, veterans and their spouses with career exploration that includes resume writing, job preparation and interview techniques.
“Knowing that I can apply all of my skills and be part of a team within a company that is here for veterans and their families gives me a real sense of fulfillment,” says Angelica. In her role she also supports her department with services that include behavioral, clinical, employment, education, and life transitions. Angelica took the skillsets she learned while in the Army Reserve and applies them to her daily tasks. Her ability to maintain discipline and being quick to adapt to any situation allows her to be more effective in communicating with her team and serving her community.
Northwell offers a wide range of services for our veterans and their families. Examples include the Barracks to Business career workshops and the VALOR Business Employee Resource Group (BERG). Northwell helps our team members who have served in any branch of the military transition into their civilian career by showing veterans how to translate the skills they’ve learned in the armed forces and to apply them in the workforce, offering mentoring programs and networking opportunities to connect with others who have served or are currently serving in the U.S. military.
Raise your career expectations on Staten Island – with more growth opportunities even closer to home
Did you know: the average person who commutes one hour to work (each way) spends approximately two years of their life sitting in traffic by the time they reach retirement? A shorter commute means greater work-life balance. At Northwell Health, we have numerous Staten Island ambulatory care locations, which means it’s even easier to choose a closer commute matched with a valuable and rewarding career—one with growth and opportunity.
To give you more insight, read below to hear from Northwell medical assistants and administrative support associates who shared their experience of what it is like to work at some of these Staten Island locations.
“Prior to working at Northwell, I had a very long commute which made my workdays feel longer,” says Caty Takemoto, lead patient account representative with Northwell Health Physician Partners — Cardiology in Dyker Heights. Caty is responsible for billing, collections, third-party reimbursements, computer data entry, and retrieval. “Coming from New Jersey, the commute to Staten Island is relatively easy for me now and I love listening to my favorite songs in my car as I make my way to work.”
Katie Burns, senior medical assistant for Cohen Children’s Northwell Health Physician Partners Pediatric Surgical Specialists in Staten Island, also appreciates working closer to home and describes her professional growth and development with Northwell as fulfilling and life changing. “I have grown professionally throughout my time here at Northwell by taking on new challenges whenever they arise. As a medical assistant, many of my scoliosis surgical and bracing patients are young adolescents. It’s here that I can reinforce positive body image and provide emotional support to help them feel more confident as they heal.”
Helen Ruiz is a practice lead administrative support coordinator at Staten Island University Hospital South, Cardiology Department. Her role encompasses making sure that the physician at her practice has everything he needs to provide the best experience and care for our patients. “Working at Northwell Health in Staten Island has been extremely rewarding for me. My day begins with an easy commute and continues at a job where I am constantly learning new things and meeting great people who are very dedicated to their work. There is an opportunity to grow here, and I am grateful to be a part of the Northwell Health family.”Helen not only coordinates clerical duties, but she also greets and directs visitors, answers phones, takes messages, schedules appointments, collects payments, and maintains inventory of all office supplies.
Learn more about Staten Island opportunities at our ambulatory care centers here.
It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.
Northwell Health reserves the right to amend all terms of employment.