Why our Phlebotomists love working at Northwell Health
Phlebotomists at Northwell Health play an important role by collecting blood samples from our patients. These blood samples can help identify a patient’s diagnosis and ultimately help doctors create a treatment plan for them. In February we are celebrating National Phlebotomists Recognition Week and we are proud to recognize the hard work and compassionate care that our phlebotomists deliver every day.
Meet some of our team members and learn why they love being a phlebotomist at Northwell:
Luz Puig, Phlebotomist, Glen Cove Hospital
“My favorite thing about being a phlebotomist at Northwell is meeting patients and learning from their life experiences. I truly enjoy when they share their stories and I have a desire to make them feel comfortable and loved. During these hard times of COVID, my heart breaks to know many of the patients are alone during this process. I believe my role plays an important part in the healing of each patient as it is the start of a treatment for our community members.”
Glenna McKenzie, Phlebotomist, Syosset Hospital
“I have been a phlebotomist at Syosset Hospital for 35 years. I love being with our patients and doing my best to get their blood drawn quickly and painlessly. I love interacting with them and being able to get to know them. We understand that being ill and being in the hospital is not a high point for our patients, so I try my very best to make our patients feel better about their experience at our hospital.”
Michelle Lyn Sambajon, Lead Phlebotomist, Northwell Health Labs
“I oversee the COVID collection site for pre-procedure and pre-surgical testing. My favorite thing about working as a phlebotomist is that I enjoy being out there and helping people from their COVID test to bloodwork. Being a Phlebotomist is a rewarding opportunity to give back and help the community. It is the best feeling knowing that you’re one of the frontline team members to become a part of a person’s diagnostic treatment.”
Amanda Salerno, Mobile Phlebotomy, Northwell Health Labs and LabFly
“I provide mobile services to patients to their personal residence for bloodwork and COVID swabs. The best part of my job is making people laugh and providing compassionate care. Anything to make someone’s heart feel a little lighter when I leave makes me happy. I go into every home the same, a smile, laughter, enlightenment when needed, compassion and with comfort in the experience I provide for them. A little goes a long way.”
Maria L. Pizarro, Phlebotomist, Glen Cove Hospital
“I’ve worked at Glen Cove Hospital for 14 years as a phlebotomist. My job consists of drawing blood samples from in-patients. Patients are my priority and I really love what I do for the organization and working with my team.”
Discover a career well cared for as a phlebotomist at Northwell Health. Apply today!
Cardiovascular professionals at Northwell Health never miss a beat
Cardiovascular professionals at Northwell Health work diligently every day to keep our patients’ hearts healthy and strong. Whether they are technologists, EKG or monitor technicians, supervisors, registered nurses or another role, their hard work provides outstanding patient care that creates a positive impact in our community.
As a nurse in a Cath Lab, Maryann assists in performing diagnostic and interventional procedures through continuous patient monitoring, and administration of medications, and patient education. “My absolute favorite aspect of working as a cardiovascular professional at Northwell is how we are as a team,” says Maryann. “We are cohesive, committed to one purpose with a bond that enables us to always optimize our patient outcomes. In addition, we serve our community by providing emergency care 24 hours a day, to prevent life-changing, long-lasting heart disease.”
Suvada Louthan, RN, CV-BC, Cardiac Catheterization Lab and Interventional Recovery Room, Long Island Jewish Medical Center
Suvada has grown into her role as a registered nurse in both the Cath Lab and the Recovery Suite for eight and a half years at Long Island Jewish Medical Center. In her role, she works in the lab for scheduled and emergent procedures and works in recovery for the pre- and post-patient experience. “Working in the lab can be very exciting,” says Suvada. “Professionally, there is instant gratification when we are in the lab, a vessel is opened, and the patient is no longer having severe chest pain. I am always learning and growing as a professional. It is so rewarding to contribute to the health and wellness of our patients both acutely in the lab and by teaching in the recovery room.”
Michael Kleinschmidt, Supervisor, Cardiac Services, North Shore University Hospital
As a supervisor in Cardiac Services, Michael’s role consists of the day-to-day operation and staffing of the technologists in the Cath Lab, along with scheduling, training, and maintaining equipment quality. “My favorite thing about working as a cardiovascular professional is being able to help people and make a difference in their lives,” says Michael. “Working in healthcare can be one of the most rewarding career choices there is. I consider myself very fortunate to work in a field that is always changing and growing with new technologies, capabilities and ideas.” Michael feels the impact of cardiovascular professionals on the community is indescribable. “The service we provide to the community is second to none. Not only do we help during their procedure, but we can often help post procedure.”
Leslie Pierre, Lead Invasive Cardiovascular Technologist, Adult Cardiac Cath Lab, Long Island Jewish Medical Center
As an invasive cardiovascular technologist, Leslie helps greet patients, set them up in the room and explain procedures. His role includes operating, maintaining, and troubleshooting a variety of diagnostic and invasive equipment. Cardiovascular technologists are tasked with maintaining a sterile field while preparing the table and equipment before and during procedures. “I feel the work we do in the Cath Lab can change our patients’ outlook on their health,” says Leslie. “We have seen patients take that mindset back to their family and friends and become the foundation for them to want to be aware of their cardiac health as well.”
Working as an invasive cardiovascular technologist in the Cath Lab, Kathi works closely with physicians to examine and treat patients with cardiac diseases. She circulates, supports, and assists all aspects of invasive cardiology. “My favorite thing about working as a CVT is being a part of a talented team of individuals who can literally fix a broken heart. The satisfaction that comes along with helping someone get through a nerve-wracking experience is immeasurable,” says Kathi.
Recently opening in September 2020, the Cardiac Cath/EP Lab in Northern Westchester Hospital is a great addition to Northwell. Patricia was initially tasked with opening the lab and developing all aspects related to operations. “The impact on our community has been significant in that our patients can now obtain this care closer to home,” says Patricia. “Additionally, with the implementation of our STEMI program, they can receive emergent treatment at their doorstep, saving time and cardiac muscle.” Patricia explained that her team’s favorite thing about working as a cardiovascular professional is the ability to deliver quality cardiac care utilizing advanced technology to patients and achieving great outcomes.
Northwell nurse newlyweds deliver heartfelt care to our community
When Vanessa Baral, BSN, RN, and Herwyn Silva, BSN, RN, CEN, first met over a decade ago, their shared nursing experience helped them to bond. Today, their love for nursing—now as Northwell employees—continues to complement their love for each other as they begin their married life together.
Though they work in separate Northwell hospitals and units, Vanessa in the ICU at LIJ Forest Hills and Herwyn in the Emergency Department at Lenox Hill Hospital, they appreciate how their shared profession helps them to understand each other on a different level. This unique insight became especially valued as they both cared for COVID-19 patients at their hospitals at the start of the pandemic last March.
“Both of us being RNs is very comforting, especially in these different times. In the ICU and ED, we work with some of the sickest patients and see things most people don’t see or go through,” says Herwyn. “Having that support person at home who knows what you go through at work is very comforting.” Vanessa agrees adding, “We can support each other whenever we have a rough day at work or at home knowing that we have been there and that we are doing it together.”
Hoda Kotb officiates Herwyn and Vanessa’s socially distant wedding live on the Today Show
And while they delivered care to our patients during this unprecedented time, Vanessa and Herwyn also made the difficult decision to put their wedding plans, originally scheduled for May 17, 2020, on hold to ensure the safety of their family and loved ones. Life, however, had other plans in store for them. In a celebration of their work as healthcare heroes on the front-lines, Vanessa and Herwyn were given the once-in-a-lifetime opportunity to have their wedding ceremony live on the Today Show on June 25th, 2020, ordained by Hoda Kotb herself.
After their wedding, they continued to deliver compassionate patient care and today they also serve in another role as nurses: working at our vaccination sites. Distributing vaccines allows them to deliver hope to patients in the form of a brighter tomorrow while working side-by-side.
“Distributing vaccines is an upbeat and happy moment we share with the community and a break from the difficult situations we sometimes deal with in the ICU and ED,” says Herwyn. “We vaccinated people who were looking forward to finally being able to see grandchildren, to essential workers and group home residents. These moments, full with nerves for some, are also filled with moments of hope and happiness.”
“The past year has been rough for everyone but being a duo has made it easier,” says Vanessa. “From working the frontlines as nurses, getting married live on tv during a pandemic, and now vaccinating our communities, we are happy to share our story with people to just spread joy in times when it feels more needed than ever.”
Northwell nurses deliver care at Henry Ford Health System as part of strategic alliance to fight COVID-19
When the COVID-19 pandemic first hit New York, nurses from around the country came to New York to fight on the front-lines alongside our healthcare heroes. Now as the pandemic surges in other states, the nurses at Northwell are returning that same support.
Recently Northwell Health sent 12 intensive care and medical-surgical nurses to Michigan-based Henry Ford Health System to help the clinicians as they cared for a rising number of patients in their system suffering from COVID. This staff-sharing initiative occurred as part of a newly formed strategic alliance between the health systems. In addition to staff-sharing, this alliance allows for collaborative emergency planning and an exchange of best practices, all in an effort to strengthen our ability to fight the new coronavirus and support the health and well-being of our communities.
Northwell’s intensive care and medical-surgical nurses are the first to participate in staff-sharing under this alliance, volunteering for the program to share their knowledge, skills, and provide a boost of morale and support to the nurses currently delivering care during a resurgence of COVID-19.
Fritz-Gerald Lochard, executive program director with the HR Office of the Chief People Officer, first saw the benefits of staff-sharing when he became directly involved with the clinicians who came to support our health system last spring from University of Rochester Medical Center and Intermountain Health in Utah. When he was offered the opportunity to lead the group of nurses on deployment to Michigan, he accepted immediately.
“I felt it was my duty to ensure that our Northwell nurses would have everything they needed while they were leaving their own families behind for a couple of weeks to help save lives,” says Fritz-Gerald. “The entire experience for me personally was a remarkable one for a number of reasons. The individuals at Henry Ford were spectacular and made sure that the nurses and myself had everything we needed to be successful while we were there. The administrative team and staff we all encountered were welcoming and supportive.”
The importance of strategic alliances has only become more apparent throughout the pandemic. As the disease spread, many health systems were severely impacted by staff shortages to support their clinical needs. Staff-sharing not only provides a way to increase staffing in a crisis quickly and efficiently, but provides vital knowledge sharing in an unprecedented time and a boost of morale for both teams.
“Deploying to Henry Ford Health System was extremely rewarding,” says Gina Zinzi, BSN, RN-BC, an ICU nurse at Northern Westchester Hospital. “It felt great to assist a fellow healthcare team who needed an extra set of hands. I would do it again in a heartbeat.”
“I was so excited to be asked to go to Michigan and help out fellow nurses, knowing how much it meant to my ICU when we had nurses from out of state volunteer to come help us,” says Marisa Allen, a registered nurse in Interventional Radiology at Long Island Jewish Medical Center who was asked to deploy due to her ICU background. “The staff at Henry Ford Hospital was so welcoming and it was a great experience getting to work at their facility.”
To Fritz-Gerald, strategic alliances like this only serve as proof that our organization is willing to exhaust all options to ensure those on the front-lines had the support they needed day in and day out. “I think in the environment that we are in now with COVID, it can only assist us in how we deliver care to our respective communities while making our organizations innovative and agile,” says Fritz-Gerald. “I truly learned a lot and I would recommend anyone who has the opportunity to visit another health system to take it!”
Discover a career well cared for at Northwell Health. Apply today!
Meet Marina Gizzi, manager of operations in the Emergency Department at Long Island Jewish Medical Center (LIJMC). Starting at LIJMC as an A/R (accounts receivable) clerk, Marina didn’t just find a career opportunity here at Northwell, but a new confident outlook on her professional life.
“I always had a hard time in school, I struggled academically for many years and didn’t graduate college when all of my friends did. This affected my outlook on what the future would hold for me,” says Marina. “It wasn’t until I started working at Northwell that I was given the confidence I needed to continue pushing myself and my career goals.”
And push herself, she did. Since starting at LIJMC in 2013, Marina has gone on to earn her Bachelor of Science and Master in Business Administration, both with the help of Northwell’s tuition reimbursement program. It was something she only imagined for herself after gaining confidence in her own potential. “I have been so blessed, from day one, to be part of Northwell because I can genuinely say they have gotten me to where I am today – two degrees and now four job opportunities later. With Northwell’s wonderful tuition reimbursement program and with the support of my ED family, I learned that it’s never too late to achieve your goals.”
Marina continued to develop her skills not only through continued education but in each of her roles on her journey. Her career has grown from A/R clerk to senior secretary to admin support associate before finally becoming manager, all within the ED.
Today, Marina manages concierge, the discharge lounge, ED unit receptionists, and case management assistants among others. Additionally, Marina works with position control, our recruiters and helps manage appreciation celebrations for our team members. During the COVID-19 pandemic, Marina also helped organize the influx of generous donations our community members sent to the hospital, a memory she holds as one of the most rewarding parts of her job so far.
It’s a role that wouldn’t have been possible without the support of her leadership and her family – both her Northwell family and her immediate family. “My ED leadership team and mentors at LIJMC are always encouraging us to better ourselves. The message that they have instilled in me is: never settle for anything less than what you deserve,” says Marina. “The support and opportunities that this organization provides are unlike any other. I know I will continue to learn and push myself because my future at Northwell will continue to be bright.”
Find a career well cared for at Northwell Health. Apply today!
Photos (from left to right): Dr. Yves Duroseau; Kimorine Campbell; and Lorraine Chambers-Lewis, PA
Black History Month: Celebrating being Truly Ourselves
At Northwell, we stand united, celebrating our differences and respecting each other to be Truly Ourselves. Every February, in honor of Black History Month, we celebrate the culture, contributions and accomplishments made by people of color around the world and within our organization.
In partnership with the Center for Equity of Care, we spoke with with Dr. Yves Duroseau, Chairman of Emergency Medicine, Lenox Hill Hospital; Lorraine Chambers-Lewis, PA, Vice President, Employee Health Services; and Kimorine Campbell, Senior Manager, Operations, to learn about their background, leadership journey, and inspirations.
What is your ethnic background and family origin?
Yves: I am Haitian American and of Haitian descent.
Lorraine: My parents are from Jamaica and I am part of the first generation in the family who were born here in America. Years ago many of us in my generation used to affectionately call ourselves “Jamericans.” We adapted very well to living in two worlds. At home we were in our Jamaican culture and outside of the home we had our American culture.
Kimorine: I am Jamaican American. Both my parents were born in Jamaica and I was born and raised in Queens, NY.
Why is it important to support Black history?
Yves: As demonstrated in 2020, we still have societal racial inequities that need to be addressed. 2020 was also encouraging in terms of a more global recognition that significant changes still need to occur until true equity and equality can be achieved.
Lorraine: It allows us to honor those who changed the world, giving them their overdue praise. We also get inspired to push forward with excellence and grit despite the obstacles. However, I think it is most important to remind everyone that as a society, we must always give folks that don’t look like you or act like you a chance and the space to grow. They could be the next history maker who may need a bit of support from you as they evolve into greatness.
Kimorine: Black history is American history. Supporting Black history means recognizing the contributions African Americans have made to our culture and society. Recognition helps us to use the lessons of the past to create a better and brighter future. It also allows us to honor those who have opened doors and to draw inspiration for our own lives.
When did you know that you wanted to pursue a healthcare career?
Yves: I knew I wanted to become a doctor at the age of five. I joke that I was influenced into becoming a doctor by my parents, but fortunately I have no regrets and feel privileged to practice medicine.
Lorraine: In seventh grade, I had my first real exposure to biology. It was the most fascinating subject and I thought, “why would anyone want to study anything else?” While in high school my mother told me about these medical professionals that she saw at her job in a nursing home called Physician Assistants (PA). I did a little research and my decision was made. I knew this profession would be the perfect fit for me.
Kimorine: I always had a desire to help people and initially thought that I wanted to be a clinician. After working a part-time job as a scribe in an Emergency Department, I had an opportunity to experience the administrative side of healthcare and it truly impacted me and shifted my perspective. I knew then that I wanted to become an administrator and it was a great decision. I never looked back.
Is there a specific leader from history that inspires you?
Yves: Toussaint Louverture was a revolutionary leader who was very instrumental in achieving Haiti’s Independence from the French in 1803.
Lorraine: I have to say that I really am stunned by the black women in science. What they must have gone through to acquire an education, seek mentors and find meaningful opportunities. When I graduated from the Harlem Hospital’s Physician Assistant Program in 1993, I invited the first woman formally educated as a Physician Assistant to be our keynote speaker at our graduation. Her name was Joyce Nichols. She happened to be a black woman and her story inspired countless PAs to persevere and lead. I was in awe of her.
Kimorine: Michelle Obama is a recent notable leader that inspires me. I resonate with her humble beginnings and her perseverance, despite the challenges she had to overcome. She never lost herself and continues to work on the issues that are important to her such as public health, all while being a supportive wife and mother.
Northwell launches new Neurodiversity Virtual Mentorship Program
At Northwell Health, we are committed to creating a workforce that is as diverse and inclusive as the communities we serve. As part of our continued advocation for individuals with disabilities, we are proud to launch a new Neurodiversity Virtual Mentorship Program for college students.
The Virtual Neurodiverse Mentoring Program, created by the Workforce Readiness Inclusion team in partnership with the Bridges to Adelphi program, provides neurodiverse college students with an opportunity to engage with Northwell leaders across the organization in different disciplines. As part of the semester-long program, the six student participants gained firsthand insight into a career within the healthcare industry as well as a better understanding of how to support our neurodiverse population within the workplace.
The knowledge and experience the students gained will be invaluable as they begin to start their career journeys after college graduation. Beyond just meeting virtually throughout the semester to gain career insight and ask advice, students were given projects to work on to develop their skills across different healthcare disciplines and areas of interest.
The program was a success with students taking full advantage of this unique opportunity to connect with Northwell leadership. “Thanks to my mentor, Patricia Ricciardi, I gained experience in a new field, met several people working in that field and learned a lot about the retirement process,” says Anitra Marley, a participant in the program. “The Northwell Mentorship Program was a valuable experience and I am honored to have been selected.”
“I found the mentorship program to be very informative and engaging in terms of helping us to prepare for a career,” agrees Laura Madtes, another student participant in the program. “My mentor, Ariel Hayes, was very helpful and kind, and she introduced me to a lot of people who offered great advice for advancing my writing and work skills. I also feel that Ms. Hayes has helped me to improve my communication skills and I’m very grateful.”
“I was able to build a personal connection to my mentor, Jon Frascati, and even had the opportunity to make news banners for the Northwell website. I never thought before I would get the chance to have something I made be put on a website,” says student participant Steven Caminero. “Overall the mentorship program is a great experience and allows both mentor and mentee to learn from each other and to work together.”
And it wasn’t just the mentees who benefitted from this program but the mentors as well. “Participating in the Neurodiversity Mentorship program was such an amazing experience and one which I will cherish for many years to come,” says Joseph Moscola, PA, senior vice president and Northwell’s chief people officer. “These students are so incredible that at times I was unsure who was who was getting more out of the conversations, the mentor or the mentee.”
“It has been an absolute honor and privilege to serve as a neurodiversity program mentor. These students are truly extraordinary,” says Joseph Schulman, senior vice president, Population Health Business Transformation. “Throughout the program they’ve shown how incredibly talented, hardworking and ambitious they are and I’m excited to hear about their many successes going forward as they begin their careers.”
At the end of the program, all mentors and mentees shared their experiences in a virtual meeting to highlight the projects they worked on throughout the mentorship program and to celebrate their work throughout the program.
Northwell Community Series: Business Employee Resource Groups (BERGs)
We’re proud to introduce our new series, Northwell Community – Connections, Careers, and Conversations. This video series features the voices of healthcare professionals as they connect, find inspiration and engage in conversation about personal and professional career growth in the diverse communities where we live, love and belong. The first installment in the series focuses on our Business Employee Resource Groups (BERGs) and the members who are committed to fostering a diverse and inclusive workplace.
Listen to these future leaders as they share how our BERGS have given them a voice so they feel empowered to be their best selves both personally and professionally. Whether they are networking, hosting meaningful discussions, or launching new mentorship programs, these dedicated team members are leveraging their skills and passion to help educate and instill a sense of equity and belonging for all—integral to the culture of Northwell Health as an organization.
Growing as a Certified Registered Nurse Anesthetist at Northwell Health
Certified Registered Nurse Anesthetist (CRNA) are an invaluable part of our patient care teams, safely administering anesthetics to patients in our operating rooms. Whether they’re delivering anesthesia inside hospitals, ambulatory surgery centers, obstetric units, or outpatient clinics, CRNAs enjoy autonomy and an abundance of opportunity in their professional roles at Northwell Health.
One of our incredible CRNAs is Arlene del Mundo, senior nurse anesthetist at Lenox Hill Hospital (LHH) & Manhattan Eye, Ear and Throat Hospital (MEETH). Arlene was inspired to pursue nursing at a young age.
“My desire to pursue a career in nursing was influenced by my younger brother’s turbulent battle with leukemia. At the time, my youth prevented me from understanding the extent of his illness. However, I was able to recognize the impact of the nursing team that supported him throughout his treatment,” says Arlene. “The commitment of the nursing team serves as my inspiration to continuously improve healthcare.”
After seven years of oncology and critical care nursing, Arlene pursued a career as a CRNA, seeking a higher degree and more autonomy. Her Northwell journey started in 2019 as a nurse anesthetist at LHH and MEETH where she provided an impactful anesthetic experience to patients during their most vulnerable moments. Now in her current role as senior nurse anesthetist, she enjoys being in a position to leverage the lessons learned throughout her career to provide quality patient care and innovative change in healthcare.
This opportunity came sooner than anticipated with the COVID-19 pandemic surging in New York City shortly after her promotion. To help with the new needs, Arlene transitioned her usual responsibilities to lead the CRNA COVID-19 intubation team and otherCRNAs, and to collaborate with intensive care units to provide advance clinical care at LHH.
“Numerous challenges were faced as we had never seen a pandemic of this magnitude,” says Arlene. “Fortunately, teamwork and dedication permitted beneficial improvisations and the process of resolving these challenges has provided greater insight into the fundamentals of effective leadership.” The experience of pandemic and her role of leadership throughout impacted Arlene, inspiring her to begin the venture of earning a Doctor of Nursing Practice (DNP) degree at the University of Pennsylvania in 2021 with the support of Northwell’s tuition reimbursement program.
Working at the largest private employer and healthcare provider in New York State, Arlene has found ample opportunity and resources to support her desire to continue to grow professionally and she encourages others to do the same. “Our CRNAs provide anesthetic care between LHH and MEETH which are both renowned for premier patient care and innovative medicine. I’m proud to work at these Magnet® facilities that offer a wide diversity of procedures,” says Arlene. “It is an exciting time to join our rapidly expanding CRNA team as we strive to provide high quality patient care driven by innovation and best practices.”
Get moving with a CRNA career at Northwell Health. Apply today!
An Appointment With: Michael Dowling, Northwell Health President and CEO
As the new year begins, it’s important to reflect on the lessons we learned and how we can move forward to an even better future. This is especially true this year as we transition together into a new normal of life post-COVID-19. We spoke with Northwell Health’s President and CEO, Michael Dowling, to hear his thoughts on what 2021 has in store for the health care industry.
Despite everything 2020 brought, what is the 2021 outlook?
Next year will undoubtedly be a year of transition. We will still be in the COVID world, but we should have a different attitude about it and be realistic with expectations. The first part of the year will focus on managing the situation; two situations actually.
First, COVID cases will continue to increase at this pace unless we do our part — wearing masks, social distancing and proper hand washing — to minimize the spread. We will also be managing the delivery of the vaccines.
The rollout will not be quick. It is a marathon. And when you consider that there are 70 million people working in essential jobs — teachers, day care staff, corrections officers, US postal workers and public transit workers — we may be looking at June before the vaccine is available to the general public and we start to see some sense of normalcy.
You always have an optimistic view. Will there be a new “normal”?
When I think of 2021, I think of opportunity — to reimagine what we want our lives and professions to be — not just as a result of what happened to us, but of how we reacted to it.
We can all make this change. Ask yourself, what do you want to be? How do you want it organized? What kind of structural changes will you make? What do you want to focus on?
Regardless of your answers, the key is to forget what your pre-COVID world was and focus on your future.
What will factor into advancing health care?
For health care, these areas will have most precedence in 2021.
Enhance productivity and become more efficient: It’s tremendously awkward to say, but one of the “best” things to come out of COVID has been our ability to accelerate productivity, be more efficient and adaptable. Next year, most health systems will still be recovering from the pandemic’s financial impacts, especially the safety-net hospitals. We need to build on the lessons we have learned.
Accelerate the digital age: COVID has changed our relationships with technology. Ninety-percent of the meetings I have today are through Zoom or Microsoft Teams. The amazing thing is most of us had never used Zoom before COVID. And the convenience offered by telemedicine and virtual care has improved our customer focus and quality. This will be a big arm of care delivery from now on.
Identify what quality means and seek it: It’s time to reassess. Health care delivery is going to be different. If you talk to providers, they will equate quality primarily with clinical outcomes. But for consumers, it’s service and convenience. There needs to be a balance.
Accommodate the remote workforce: Speaking of technology, I believe 10-15 percent of our workforce will be remote, even after COVID. A large portion already is right now. I did not expect this months ago. The main issue will be to decide what part of your workforce should be remote, as well as identify ways to manage and monitor it. What does a remote workforce do to your real estate? You have to look at everything. At Northwell, we manage buildings that accommodated thousands of people and they are now mostly empty with team members working at home. It’s a big part of our assessment process for the post-pandemic situation.
Culturally, become as innovative as we were pre-COVID: Moving forward, we need to incentivize the innovative DNA within our organizations that was obvious during COVID. Do not lose steam and maintain a positive, team-oriented culture, which is very important in the midst of all this change, especially as we go remote. We can’t lose that perspective. A hybrid of in-person and remote can lend itself to much-needed balance.
Deal with inequities of care: We must go upstream. New partnerships are changing the way we operate. And our expanded focus on healing our most vulnerable communities will continue in 2021, and well beyond. We need to get our employees, doctors and other team members to commit to this agenda, then develop long-term reasonable strategies.
What’s in store for health care as a profession?
Health care is always a rewarding field to get into. But the COVID-19 pandemic has spotlighted just how critical these jobs are.
Doctors, nurses, environmental services, respiratory therapists, security workers and all healthcare heroes were celebrated for working the front lines. Their sacrifices, dedication and compassion are truly what makes them remarkable as individuals, as well as the work they do. I’m very proud of all of them.
Building off of that momentum, this remains an exciting time to join health care, especially at Northwell Health, where we were recently ranked No. 65 on Glassdoor’s 100 best places to work list (Northwell is also one of Fortune‘s 100 Best Companies to Work For). Our team members are engaged and eager to help lead us out of this crisis.
Northwell Health named one of Glassdoor’s best 100 places to work
At Northwell Health, we’re committed to creating careers well cared for and fostering a culture that makes our 75,000+ team members love coming to work. That’s why we’re proud to announce we’ve been honored with a Glassdoor Employees’ Choice Award, ranking among the 100 best companies in the nation to work for in 2021.
To determine winners of this award, Glassdoor looks not to nominations but instead directly to the people who work there. Winners are chosen based on the feedback offered voluntary and anonymously on their site, one of the largest job and recruiting sites in the world. Reviews range from topics such as leadership, the job itself, benefits, work environments and more.
We’re so grateful to our team members for sharing their valuable feedback that helped us receive this award. It is their commitment to the communities we serve that makes us a best place to work.
“This award is truly a significant achievement for Northwell Health and is a testament to our dedicated 75,000 employees,” said Michael Dowling, president and CEO of Northwell Health. “For nearly a year our entire workforce has banded together to fight the COVID-19 pandemic, with our team making significant sacrifices of themselves and their families to treat the 128,000 coronavirus patients to date at our facilities throughout the region. It is remarkable that the health system and its employees would be recognized with a Best Place to Work award during these unprecedented times.”
In addition to the positive feedback that has led to our company rating of 4.3 out of 5, with 5 being the highest score, constructive comments help us to further grow and develop programs that our team members need. Northwell is committed to ensuring our benefits and culture grow alongside our organization. With the onset of the COVID-19 pandemic, we’ve provided a special bank of time off to frontline workers and other staff members to use as needed.
Additionally, in support of their well-being, we created tranquil spaces at hospitals for team members to take a moment to rest and recharge outside of the clinical setting. Recognition of their tireless work was never more important and team members, first responders and community members alike organized grand clap outs to thank our team members and keep morale up.
Along with well-being support, development support was just as essential. In 2020, we launched a new human resources platform that created processes that will help team members to continue to grow and develop professionally through conversations with their management and increased internal mobility.
The Glassdoor recognition follows a series of accolades Northwell has received, each aimed at employee recognition, workplace safety and trust and leadership. Recently, Northwell was:
But don’t take our word for it! Read through some of the reviews left on our Glassdoor page:
“I’ve never worked for a company that cares so much about their employees. Management is always pushing you to do your best and never holds you back from growth opportunities like I’ve seen in other companies. They will always advocate for you if they feel it’s in YOUR best interest.”
“Strongly Recommend! Amazing place to work! Many Events and job opportunities, So many opportunities for growth and education. I am beyond proud and love to work for this company. I started as a staff nurse and have grown to this position. Through tuition reimbursement I have earned my bachelors and masters degrees! It’s an honor to work for this organization. Keep encouraging and pushing for internal growth for employees”
“Best place I’ve ever worked. Northwell Health has been a great place to work considering the work-life balance is perfect for my busy lifestyle. Driven by CEO Michael Dowling, the health system’s leadership has a proven direction the organization is heading in. Ongoing support and career advancement also make it a very attractive place to grow.”
“With 23 hospitals, 800 outpatient facilities and multiple corporate offices, Northwell Health has jobs and careers in nearly every profession it takes to run a modern, large and complex health system. Combined with a good benefits package and competitive salaries, opportunities for career growth and a corporate emphasis of excelling in whatever you do, it is a good choice for long term employment.”
“They really take time out to ensure patients and employees have a positive experience through Northwell. You can see changes from upper management with regards to concerns you may have and they are actively working on bettering the company and working experience. They are big on giving employees the opportunity to move up. Work life balance is great.”
“Northwell as a whole truly cares about their employees and makes this very clear. I enjoyed coming into work everyday. Always surrounded by brilliant minds that encouraged me to work harder.”
“So many opportunities at Northwell Heath. Leadership development programs and opportunities that enable you to reach for your greatest potential and goals, either as a clinical or non-clinical person.”
“Well structured organization. Looks out for the best interest of patients and therapists. Ability to grow within organization. Directors and supervisors are continually supportive of helping you grow in your career.”
“Northwell is a wonderful company and they really understand the way patient care is supposed to be delivered. Being able to be part of that experience is one of the best feelings.”
730+ Nursing students go virtual for our 2021 Golden Ticket Nursing Showcase
Though this year’s Northwell Health Golden Ticket Nursing Showcase may have looked different due to the COVID-19 pandemic, our commitment to educating and impacting future nursing careers was stronger than ever.
To ensure the safety of our team members, students and communities, the 2021 Nursing Showcase pivoted from our traditional in-person format to an exciting and engaging virtual event. But this wasn’t your typical zoom meeting – the more than 730 junior and senior nursing students from 50+ schools had a full day of interactive events to choose from!
Students used our virtual lobby to navigate through the day’s events.
The morning started in our auditoriums where students heard from senior leadership, including Northwell’s President and CEO Michael Dowling who had a candid conversation with four of Northwell’s nurse heroes. After learning about our culture of nursing excellence and discovering how they could prepare for their own career journeys, students attended panels to learn about our Nurse Externship Program and new graduate nursing careers including our Nurse Fellowship Program with live Q&A. Depending on their year of study, panels connected students with fellow nurses who had worked as externs over the summer or new nurses who had been in their shoes not long ago.
After the morning sessions, students had the opportunity to explore our virtual Careers Expo and Culture Center. In the Careers Expo, students could virtually chat one-on-one with nurses across 24 specialties at our booths. It was a unique opportunity to learn about specialties that aren’t taught in nursing school, such as Perioperative, Teleheath and Home Care, or to discover what it is like to work in areas such as Emergency, Critical Care, Pediatrics, Float, Case Management, Women’s Health, and many more.
And that’s not all! Throughout the afternoon, students were able to attend 11 Breakout Sessions. These optional sessions offered an in-depth look at some of our specialties such as the Perioperative Information Session, informed students how to optimize their resume and interview tips from our recruiters, or explored nursing career journeys from bedside nurse to leadership and more. Our final Breakout Sessions of the day also gave students the unique chance to earn Contact Hours. Through a partnership with our Institute for Nursing team, juniors and seniors alike could earn credits for attending the Navigating as a New Graduate Nurse or Caring through COVID-19 including Emergencies and Codes sessions.
Throughout the day students could also interact with other elements in within the platform. Whether it was visiting our robust video library to watch our team members talk about what it is like to work at Northwell or bringing Northwell leadership directly into their home through augmented reality, there were so many ways to explore nursing within our event. And every action helped students earn points as they competed to win prizes, including gift cards. Additionally, students could submit their photo to our virtual mosaic of attendees – a way to be together despite the unprecedented circumstances.
No matter what the next year holds, at Northwell Health we know the future of nursing shines bright!
Child care benefit programs support Northwell Health team members
Northwell Health is committed to our 74,000+ team members, creating careers well cared for that help them flourish professionally and also personally. Part of that commitment is providing a diverse selection of benefit programs that help our team members have a rewarding balance of workplace development goals and personal ones at home.
Child care programs are one of the benefits that Northwell offers to help support our team members as their families grow alongside their careers. “The COVID-19 pandemic really changed the way we look at child care,” says Diana Witkowski-Grubard, director of Benefits in Human Resources. “When schools began to close, we knew we had to change our vision. If schools are closed and our team members don’t have anyone to care for their children, then we’re not able to do what we do best – serving our communities.”
The Benefits team worked to develop new partnerships and programs that would support our team members during this unprecedented time. “Our focus shifted as we saw how vital child care services are and we knew we needed to help, whether through offering reimbursement or partnering with nationally recognized learning groups that can help support our team members.”
And these partnerships and programs are continuing to evolve through team member feedback from surveys that help us to continue to see what benefits might be necessary and get a better understanding of what benefits they want and need.
Learn about some of our child care benefit programs:
Back-Up Care Program: Through our partnership with Bright Horizons, eligible team members have access to 10 center-based or in-home, back-up care for child and elders in instances where a team member’s traditional care routine falls through, such as school closings, caregiver vacation or illness, unexpected shift cover, and business travel.
Subsidized Child Care: With a new partnership with the Learning Care Group, Northwell is now able to offer eligible team members 10 days per month of subsidized, in-person child care for the 2020-2021 school year. This child care is available within the areas our team members live and work for children up to 12 years old. In addition, Northwell has partnered with various YMCA locations throughout long island to offer similar subsidized child care services.
Crisis Care Reimbursement: The emergence of the COVID-19 pandemic created a need for a new program within Northwell. Northwell has partnered with PayFlex to administer our COVID-19 crisis care reimbursement program to team members. Eligible team members receive daily reimbursement per child for up to 10 days during per eligible month for expenses incurred for childcare expenses.
Discounts: Northwell offers various discounts to summer camps throughout the New York region. We offer discounts to more than 10 summer programs/camps to help team members.
Find a career well cared for at Northwell Health. Apply today!
Meet Vincent Thorpe OR nurse leader at Glen Cove Hospital
Meet Vincent Thorpe, nurse manager of the operating room unit at Glen Cove Hospital. Vincent’s career growth within Northwell Health highlights the amazing opportunities for personal and professional development possible within our health system.
In 2012, Vincent started his career as a registered nurse in the operating room at North Shore University Hospital (NSUH). He was hired for the overnight shift, where he gained tremendous experience and worked for five years. During his tenure, he continued to grow and became a charge nurse from 2014 to 2017. In 2017, he was promoted to assistant nurse manager to cover weekend shifts before he transferred to Glen Cove Hospital in 2018 to work as a nurse manager in their operating room unit, where he works today.
“What I appreciate about Northwell is that I’ve been able to grow within the organization. Northwell provided me with the skills to accept a leadership role and help staff members grow to their potential,” says Vincent.
Vincent’s role as a nurse manager for the operating room consists of supervising nursing staff and overseeing patient care. He assists with interviewing applicants for open positions within the department, coaching new and junior staff, conducting performance evaluations, and coordinating staff schedules. Additionally, Vincent has the important role of ensuring that the operating room is clean, sanitary and properly equipped for surgeries.
For Vincent, his love of the operating room comes from how unique it is in its fast-paced and ever-changing environment. “My favorite thing about the operating room is that it is both challenging and rewarding. I particularly enjoy the detailed nature of the unit, learning about new procedures and seeing firsthand how technology in healthcare continues to transform the way we approach medical treatment. Currently, Glen Cove Hospital is expanding its surgical procedural offerings and I’m excited to be a part of the OR’s evolution.”
Within his current role, Vincent also assists in the professional development of his team. His role allows him to train, challenge, coach and connect with his colleagues to support their professional growth and goals. “Nursing is my calling, it’s a dream of mine to inspire others.” His own experiences as a nurse has allowed him to grow into a leadership position and to help others follow in his footsteps.
“My career has taught me to expect the unexpected. The key to staying grounded is to think critically, communicate effectively and trust in your team’s abilities,” says Vincent. “I am able to plan ahead and emphasize a positive, solutions-oriented mindset. My advice is to always touch base with team members regularly, ensure everyone knows what is expected of them, see the plan of action through and circle back, after-the-fact, to recap in team meetings.” His leadership has helped the operating room at Glen Cove Hospital be recognized on our employee engagement survey as a Tier 1 highly engaged unit in both 2019 and 2020. Also, during the pandemic, the Office of the Secretary of Defense Employer Support of the Guard and Reserve recognized Vincent as a Patriotic Employer for his support of employee participation in America’s National Guard and reserve force.
His tireless commitment to improving the operating room and to his team has cultivated asupportive environment to deliver care that is as compassionate as it is innovative. “As the OR nurse manager, I’m proud of the hard work and dedication that my colleagues and I have shown in our professions and our commitment to patient advocacy. As a unit, we come together to provide the best patient care possible.”
Interested in joining the OR team at Glen Cove Hospital? Apply today!
The Integrated Distribution Center makes an impact at Northwell Health during the COVID-19 pandemic
Northwell Health’s Integrated Distribution Center (IDC) located in Bethpage, NY serves a vital role within the organization, especially during the COVID-19 pandemic. The distribution center operates 24 hours a day, 7 days a week, stocks nearly 3,000 unique medical supplies- including personal protective equipment (PPE) and delivers them to 23 Northwell hospitals. It has more than 100 team members who work above and beyond to gather, pack and ship supplies all year round.
Before the pandemic, the center would stock 20 to 30 days’ worth of medical supplies. But with the increase demand of supplies and PPE, the center stocks 90 to 120 days of supplies to prevent any shortages. From the very beginning of the pandemic to now, our hospitals and employees are fully provided with PPE from the distribution center to ensure their safety and that of our patients and community. And now, with the vaccine being administered, the distribution center holds millions of syringes as well.
“Throughout this pandemic, there has been many heartfelt accounts of patients leaving Northwell hospitals with team members cheering and clapping – celebrating Northwell patients’ quick recoveries,” says Paul Spodek, assistant vice president of the Supply Chain Distribution & Logistics Integrated Distribution Center. “When we step back and look at those happy pictures and videos, we notice the isolation gowns, N95s, ear loop masks, etc., all worn by patients and hospital staff alike, every IDC associate knows that all those supplies came from us.”
Each role within the distribution center is unique and valuable to our organization. Our team members all make a difference whether they work the inbound shift where they receive materials and stock shelves to the outbound shifts who picks, packs and load trucks. The IDC also has a support staff who orders and counts supplies and returns, makes sure the distribution center does not run out of materials and manages inventory expiration dates and recalls- they make a difference. “Every IDC team member feels the connection of their role in quality patient care in every Northwell hospital. This connection is the reason why more than 100 team members at IDC have come to work every day during this pandemic and continue to feel great pride in our role in quality patient care,” says Paul. The IDC also creating a better environment for our community. They remove most cardboard and send it to recycle before shipping to our hospitals. The distribution center is on target to recycle more than 220 tons of cardboard in 2020.
The impact and work that our center has on our healthcare heroes and patients is incredible. “As a distribution center associate, and being part of the supply chain, it is a privilege to be helping our doctors, nurses, and the rest of our Northwell heroes by supplying them all the PPE and equipment’ they need to help fight this deadly pandemic,” says Ildebrano Molina.
The teamwork, hard work and dedication of the distribution center showcases the importance of Northwell values. “My entire career has revolved around logistics and distribution but what makes working for Northwell Health`s Distribution Center different is the sense of teamwork and knowing that I am doing something positive for the community that I live in,” says Daniel Pauly, operations manager at the Integrated Distribution Center. “Especially throughout the pandemic, I felt a strong sense of pride and satisfaction knowing that my contribution aided thousands of individuals.”
We are proud of the work that the distribution center has done and continuing to do for our organization and patients.
Discover a career well cared for at Northwell Health. Apply today!
It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.
Northwell Health reserves the right to amend all terms of employment.