Celebrating Black History Month

This Black History Month, we are spotlighting two of our African American/Caribbean Bridges BERG (Business Employee Resource Group) team members, Tracy Clouden and Aisha Johnson. Discover how they are committed to fostering a culture of inclusion and belonging and find success in their career journeys at Northwell.

Tracy Clouden, Director, Customer Service, Revenue Cycle

Tracy joined Northwell in 2010 as a business manager, where she ensured accurate posting of insurance and patient payments. In 2014, Tracy began working as an assistant director of customer service in revenue cycle, where she implemented initiatives that enhanced patient experience and streamlined revenue service processes. These positions broadened her knowledge and ignited her passion for customer service which led her to become a director of customer service in 2022. Tracy attributes her dedication to operational excellence and enhancing patient experience to what led to her current role. In this leadership position, Tracy oversees multiple call centers, ensuring that billing inquiries are handled efficiently and timely. “Northwell’s collaborative and inclusive work environment, along with the organization’s commitment to professional development, assures me that I can grow my career while contributing to a team that truly cares about the communities it serves,“ Tracy said.

Tracy is also committed to fostering a culture of inclusion and belonging through advocacy — ensuring her community’s voice is heard and valued. She joined the African American/Caribbean Bridges BERG to grow her network and to enhance her career, both professionally and personally. She emphasizes how the BERG helps foster connection and belonging by allowing her to contribute to a positive workplace culture with individuals who provide a supportive environment. This year’s African American/Caribbean Bridges BERG theme for Black History Month is Powerful Past and a Brighter Future. This theme is meaningful to Tracy and relates to her career at Northwell. This Black History Month, Tracy reflects on her role at Northwell and how she contributes to building a brighter future. “This theme motivates me to contribute even more to positive change in both my professional and personal life. I am proud to support initiatives that aim to promote equality and empowerment,” said Tracy.

Aisha Johnson, Scheduler, Endoscopy and Perioperative Services, North Shore University Hospital

Aisha began her career at Northwell in 2007 as an inpatient secretary at North Shore University Hospital (NSUH). She advanced in her career, serving as a surgical coordinator in 2020 for neurosurgery. In this role, she established strong relationships with physicians, supervisors and colleagues which led her to a senior administrative support coordinator role in 2022, then her current role as a perioperative scheduler in 2025. Currently, in her role, Aisha coordinates operating room and endoscopy schedules at NSUH, acting as a liaison among outpatient offices, medical staff and hospital services.

Aisha highlights the African American/Caribbean Bridges BERG’s impact on her career journey, explaining that it provided essential networking opportunities and made her a more well-rounded team member. “Joining the BERG has allowed me the opportunity to connect with people I may not have otherwise had the opportunity to meet at my day-to-day job,” she says. “The BERGs are a way to help me ‘refill my cup’ when I need it most.” Like Tracy, Aisha is also committed to fostering a culture of inclusion and belonging through networking and strengthening personal and professional connections with other BERG members. Like Tracy, Aisha feels that this year’s theme of Powerful Past and a Brighter Future, relates to her career. “To me, this is a time to reflect upon our growth as a nation, and our growth at Northwell. This is an opportunity to remember all that we have accomplished and think about how we can contribute to building a brighter future,” said Aisha. This month, our African American/Caribbean Bridges BERG members are actively participating in events designed to further connect and uplift the community. These activities include virtual networking sessions, membership gatherings, fireside chats, and volunteering opportunities in the community. The BERG is also hosting a Black History Month Walk/Run to encourage health and wellness, foster connection within the Black community, and highlight the importance of representation in our communities.

Learn more about Northwell’s culture of inclusion and belonging.  Discover a career well cared for with our Truly Inclusive team.