Marcia Hall, RN
Director, Patient Services, Northwell Health At Home
Marcia Hall is known for her enthusiastic, even disposition and willingness to step up to assist team members. She has a talent for connecting with patients and staff alike. As a leader in a busy business unit, Marcia sees her role as the person who supports, teaches and always tries to lighten the load of those in the office and out in the field. By making herself available to patients and team members alike, she is able to allay concerns and offer encouragement to those who need it.
Marcia was an early adopter of “Leader Rounds,” an innovative approach more difficult to accomplish with patients in the community, and advises supervisors to take time each day to assess what they are seeing in patient care, to spot trends or potential problems.
As a leader determined to spread positivity, Marcia looks to motivate people to be their best, whatever the challenge. She stands by team members who might feel overwhelmed by the responsibilities of caring for patients in the field. Reducing unnecessary hospitalizations is a key part of the Health At Home program and requires attention to detail. Above all, she demonstrates a strong ability to connect with patients and their families, a calming force to those facing a difficult situation.