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Archive for category: Administrative Support
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From administrative support to operations, discover a new career path at Northwell Health

Jul 16, 2024/in Administrative Support, Career Paths, Featured Articles, Operations /by ezumbach
From administrative support to operations, discover a new career path at Northwell Health

From administrative support to operations, discover a new career path at Northwell Health


Are you looking to grow your career in administrative support? At Northwell, we believe in a culture of growth and continuous learning that allows our team members to explore different career paths both in clinical and non-clinical roles. Our team members can advance their career through various personal and professional development programs, including educational opportunities through our Center for Learning and Innovation, mentorships, Business Employee Resource Groups and more.

Below, you can explore one of the many ways you can grow from an administrative support assistant to a medical assistant to operations. For the complete job profiles of each role, we invite you to visit NorthwellCareers.com or click the link below to get started on this career journey in administrative support and discover a career well cared for at Northwell today.

View our available administrative support roles today.

    Administrative Support Assistant

Administrative support assistants perform diversified clerical duties related to the operational needs of the office and overall department.

  • Requires a high school diploma or equivalent.
  • Requires one (1) to three (3) years of relevant experience.

As you move along your career path from an administrative support assistant, you can grow into a medical assistant by completing a course in medical assisting at an accredited school. You can also receive tuition reimbursement while you continue your education. Becoming a medical assistant will help you leverage your organizational skills while also gaining skills in patient care.

Medical Assistant

Medical assistants administer para-professional nursing care. Their duties include, but are not limited to, preparing patients for the physician and administering and recording laboratory tests. They may also assist in coordinating patient needs including preparation and organization of patient clinic charts.

  • Requires a high school diploma or equivalent.
  • Requires successful completion of a six (6) month to one (1) year course in medical assisting at an accredited school.
  • Requires successful completion of one of the following:
    • Medical assisting program at an accredited school
    • One (1) to three (3) years of medical assistant experience
    • One (1) to three (3) years of emergency medical technician experience with current New York State DOH EMT certification
    • One (1) to three (3) years of CNA experience with valid, current nursing assistant certification in New York State
  • Requires data entry skills (80 keystrokes per minute).
  • Prior experience and demonstrated competence as a medical assistant is preferred.
  • Ability to communicate effectively.

As you transition from a medical assistant to a senior medical assistant, you will continue advancing your patient care and leadership skills.

Senior Medical Assistant

Senior medical assistants administer para-professional nursing care. Duties include, but are not limited to preparing patient for physician and administering and recording laboratory tests. They also guide designated practice assistants and associates and assist in coordinating organization of patient needs including, preparing and organizing patient clinic charts.

  • Requires a high school diploma or equivalent.
  • Requires successful completion of a six (6) month to one (1) year course in medical assisting at an accredited school.
  • Requires successful completion of one of the following:
    • Medical assisting program at an accredited school
    • One (1) to three (3) years of medical assistant experience
    • One (1) to three (3) years of emergency medical technician experience with current New York State DOH EMT certification
    • One (1) to three (3) years of CNA experience with valid, current nursing assistant certification in New York State
  • Current medical assistant certification preferred, plus specialized certifications as needed.
  • Requires three (3) to five (5) years of relevant experience.

After transitioning to a lead medical assistant role, you will gain more leadership skills while also growing your patient care skills.

Lead Medical Assistant

Lead medical assistants lead and guide designated practice assistants and associates. They also administer para-professional nursing care. Their duties include,but are not limited to, preparing the patient for our physicians, and administering and recording laboratory tests. They may also coordinate organization of patient needs including preparing and organizing patient clinic charts.

  • Requires a high school diploma or equivalent.
  • Requires successful completion of a six (6) month to one (1) year course in medical assisting at an accredited school.
  • Requires successful completion of one of the following:
    • Medical assisting program at an accredited school
    • One (1) to three (3) years of medical assistant experience
    • One (1) to three (3) years of emergency medical technician experience with current New York State DOH EMT certification
    • One (1) to three (3) years of CNA experience with valid, current nursing assistant certification in New York State
  • Current medical assistant certification preferred, plus specialized certifications as needed.
  • Requires five (5) to seven (7) years of relevant experience.

If you are interested in transitioning from a lead medical assistant to a supervisor of operations, your next step is to attain your associate’s degree or equivalent combination of education and related experience. Becoming an operations supervisor will allow you to leverage your skills in patient care while also gaining skills in leadership.

Supervisor, Operations

The supervisor of operations oversees and coordinates staff and daily operations of practice for a department or service line. They perform diversified administrative responsibilities in the areas of business operations, financial management, human resource management, information management, organizational governance, patient care systems, quality management and risk management.

  • Requires an associate’s degree or equivalent combination of education and related experience.
  • Requires four (4) to six (6) years of relevant experience and zero (0) to two (2) years of leadership or management experience.

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  • Discover Diedre’s career journey in nursing leadership at Northwell Health
  • From rehabilitation services aide to a registered respiratory therapist, discover a new career path at Northwell Health.

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From administrative support assistant to project manager to manager of operations and beyond, discover a Truly Ambitious career at Northwell Health

Jun 25, 2024/in Administrative Support, Business, Career Paths /by ptaheri

From administrative support assistant to project manager to manager of operations and beyond, discover a Truly Ambitious career at Northwell Health


Discover a rewarding career path as an administrative professional as part of our team of Health Raisers. At Northwell, our team members have access to professional development opportunities across our health system, where you can grow into a career as manager of operations.

Below, you can learn more about one of the many ways you can grow your career by utilizing programs such as tuition assistance to go from an administrative support assistant to project manager to manager of operations. For the complete job profiles of each role, we invite you to visit NorthwellCareers.com or click the link below to get started on this career journey as an administrative support assistant and discover a career well cared for at Northwell today.

View our available administrative support roles today.

Administrative Support Assistant

As an administrative support assistant, you will perform various clerical duties related to the operational needs of the office/department.

  • Requires a high school diploma or equivalent.
  • Requires one to three years of relevant experience.

From an administrative support assistant, you can grow into a project manager by obtaining a bachelor’s degree or equivalent combination of education and related work experience. You can also receive tuition reimbursement as you continue toward becoming a project manager.

Project Manager (PM)

Our project managers plan, manage and coordinate project activities to ensure goals and objectives are accomplished within their timeframe and funding limits. They establish timelines and ensure project deadlines are met while maintaining integrity and cost containment of projects.

  • Requires bachelor’s degree, or equivalent combination of education and related experience.
  • Requires one to three years of relevant experience.
  • Specialized certifications, such as a PMP certification, and additional skills may be needed.

After receiving relevant management experience as a PM, you can grow into a manager of operations role.

Manager, Operations

Manages the daily administrative operations of a multi-physician, single/multiple practice(s) for a division or program. Coordinates administrative functions, plans and supports development of the site/joint division programs and all related areas. Manages all personnel and maintains accurate and current files on all department budgets, capital equipment requests and programs related to operational issues.

  • Requires bachelor’s degree, or equivalent combination of education and related experience.
  • Requires six to eight years of relevant experience and two to five years of leadership/management experience.

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  • A Journey Through Learning and Career Growth: Meet Tiana, Assistant Nurse Manager, Emergency Department
  • From registered nurse to senior director of patient care, discover a rewarding career path in nursing at Northwell Health.
  • From U.S. Marine to behavioral health nurse: Kevin Vargas-Colon’s journey at Northwell Health
  • Discover Diedre’s career journey in nursing leadership at Northwell Health
  • From rehabilitation services aide to a registered respiratory therapist, discover a new career path at Northwell Health.

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Discover exciting careers in the emergency department

Apr 05, 2023/in Administrative Support, Career Paths, Clinical Care, Clinical Support, Featured Articles, Nursing /by ptaheri
Raise your career expectations in the emergency department at Northwell Health.

Discover exciting careers in the emergency department


I love our team dynamics at Northwell SkyHealth. It has enabled me to be a better flight nurse and I’m really grateful for that.
– Mackenzie, Flight Nurse at Lenox Hill Hospital

Join Northwell Health and explore exciting opportunities across our emergency department team — from front desk administration to flight nurse and beyond. As a Health Raiser, you will have access to professional development programs at our Center for Learning and Innovation (CLI), mentorship programs and tuition reimbursement, plus more. Learn about some of the roles featured on Emergency NYC, now streaming on Netflix.

Check out our available clinical and non-clinical roles in the emergency department.

Raise your career expectations in the emergency department at Northwell Health. This is an infographic outlining some of the careers available within the emergency department at Northwell. The first role in our feature is a Registered Nurse within the Emergency Department which requires a bachelor’s degree of science in nursing, or enrollment in a nursing program within two years and obtain the BSN degree within five years of your job entry date. You will also need a current license to practice as a registered professional nurse in New York State, and preferably you have a BCLS and ACLS certification, and at least one year of recent, relevant experience. For our Cohen Children’s Medical Center location specifically, you will be required to have at least a year of emergency room experience or two or more years of pediatric experience. For our Long Island Jewish Medical Center and North Shore University Hospital locations specifically, at least two years of current emergency room experience will be required. A Registered Nurse can also assist during emergency transport. To be a Registered Nurse of Transport you must have a maximum height of six feet two inches and a maximum weight of two hundred twenty pounds at date of hire. You must also have a bachelor’s degree of science in nursing or be enrolled in a program to obtain one within five years of job entry date, plus a current license to practice as a registered nurse in New York state. Prior registered nurse transport experience is preferred. A Transport or Critical Care certification is required within two years of hire, and NRP and TNCC certification is required within the first six months of hire. Another option for an Emergency Department Registered Nurse role is on emergency medical flights. In order to provide flight emergency medical care you must have a maximum height of six feet two inches and a maximum weight of two hundred twenty pounds. You must also have a bachelor’s degree of science in nursing, successful completion of emergency medical technician certification in both New York state AND Connecticut, basic, advanced and pediatric advanced cardiac life support certifications, Trauma Nursing Core Course certification OR Transport Professional Advanced Trauma Course certification, five to seven years of technical experience and up to two years of management experience. If you’re not a registered nurse there are still many other ways to work within the emergency department at Northwell. One option is as an Emergency Medical Technician, or EMT. This requires a high school diploma or equivalent, a current Emergency Medical Technician certification in New York state, a current Basic Life Support Professional certification, one to three years of relevant experience, and a valid New York state driver’s license without violations. Another option within the emergency department is as a Paramedic. This requires a high school diploma or equivalent, a current Paramedic Certification in New York state, specialized certifications as needed, a valid New York state driver’s license without violations, and one to three years of relevant experience. Other option to consider is a Patient Transporter role which requires a high school diploma or equivalent plus one to three years of relevant experience, and a Front Desk Administrator which requires a high school diploma or equivalent, prior clerical experience, the ability to type thirty words per minute, and the ability to communicate effectively. Plus, many more ways to grow even further within the emergency department.


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Recent Posts

  • A Journey Through Learning and Career Growth: Meet Tiana, Assistant Nurse Manager, Emergency Department
  • From registered nurse to senior director of patient care, discover a rewarding career path in nursing at Northwell Health.
  • From U.S. Marine to behavioral health nurse: Kevin Vargas-Colon’s journey at Northwell Health
  • Discover Diedre’s career journey in nursing leadership at Northwell Health
  • From rehabilitation services aide to a registered respiratory therapist, discover a new career path at Northwell Health.

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From administrative support to operations leader and Health Raiser – Meet Elizabeth Austin

Jan 12, 2023/in Administrative Support, Business, Inclusion and Belonging /by ptaheri

From administrative support to operations leader and Health Raiser – Meet Elizabeth Austin


Elizabeth Austin began her career journey at Northwell Health a little over 11 years ago as an administrative support associate at an ambulatory site. What attracted her most to Northwell was her interest in the healthcare field from a young age. “Growing up, I often went to work with my mother who was a registered nurse director, so I got to see the fast-paced environment of a healthcare facility and knew I wanted to be a part of it someday.”

Elizabeth gained valuable experience as an administrative support associate in managing office operations, working directly with senior leadership, and coordinating projects. After two and a half years in that position, Elizabeth made the move within the organization to join Northwell’s joint venture operations team. Joint ventures leads and executes strategies and activities managed in partnership with other organizations to advance Northwell’s strategy. As a project coordinator, she was responsible for managing the vice president’s calendar and day-to-day activities. From there, Elizabeth grew from a project coordinator to project manager, then senior project manager to director over the course of seven years. “Northwell has given me multiple opportunities to learn and grow with the joint venture operations team to get me where I am today.”

In her current role, Elizabeth is the senior director of operations for the joint venture team where she has day-to-day oversight for five ambulatory surgery centers in Suffolk County, New York. Not only does she work closely with site leadership at each surgery center to ensure smooth and effective operations, Elizabeth also collaborates with physicians and various teams within Northwell to develop and implement strategic initiatives.

Elizabeth credits her success to the support she’s received from her senior management team and being in the room with the right people over the course of her career. “Growing your network is critical. Every interaction with your colleagues, no matter how big or small — or title – is equally important. Starting as an administrative support associate, I recognize how imperative each role is within the organization.” When asked what aspect of her job at Northwell she loved most, Elizabeth replied. “Understanding the perioperative space and how that translates to patient care and surgery experience is impactful. Every day is different, and I am always ready to tackle the next hurdle of the day.”

Become a Health Raiser and get your start in healthcare in administrative support at Northwell Health.


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Administrative Support Careers at Northwell Health, Raise Your Career Expectations

Aug 11, 2022/in Administrative Support, Career Paths /by ptaheri

Administrative Support Careers at Northwell Health, Raise Your Career Expectations



Administrative Support careers at Northwell Health provide opportunities that allow you to learn, grow, and raise your career expectations in a field where you can impact the community by providing exceptional healthcare services. Whether your career journey is just starting out, moving into a more senior position, or you’ve begun to explore a new direction, Northwell has the resources to support and guide you on your path.

Below, you will find information on one of the many career path opportunities, administrative support assistant to director of administrative support at Northwell. For the complete job profiles of each role, we invite you to visit NorthwellCareers.com, or click on the link below to discover a career well cared for with our team. There are many ways to grow in an administrative support position outside of this path as well, from project management to operations and more.

Check out our open administrative support positions here.


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Serving her country and transitioning into a civilian career at Northwell

Aug 06, 2021/in Administrative Support, Veterans /by Symphony Talent
Angelica Motta

Serving her country and transitioning into a civilian career at Northwell


Angelica Motta served as a signal support specialist in the U.S. Army Reserve before starting her Northwell career. Today, Angelica is an administrative support coordinator for Northwell’s Military Liaison Services. Her career journey here began in May 2021 and she is looking forward to continuing to grow her career at Northwell Health.

When Angelica was in the U.S. Army Reserve, she served with the 8th Medical Brigade where she provided IT support to the medical professionals in her unit. In that role, she helped set up the maintenance of computer hardware and software, radios, antennas, and satellite transceivers to help medical providers complete their missions. When Angelica left the military, she wanted to pursue a civilian career that will help other veterans and their families.

As Angelica was exploring civilian career opportunities, she was looking for something more meaningful. “I was looking for a career where I could serve a greater purpose,” says Angelica, “and that is why I started to look into careers at Northwell Health.” She had heard about the sense of community that Northwell offered its employees and was attracted to an organization like that.

With her passion of helping the community, Angelica found an opportunity at Northwell’s Military Liaison Services (NHMLS), which provides health, wellness, and career resources for active-duty military service members as well as veterans and their families. Angelica assists active military service members, veterans and their spouses with career exploration that includes resume writing, job preparation and interview techniques.

“Knowing that I can apply all of my skills and be part of a team within a company that is here for veterans and their families gives me a real sense of fulfillment,” says Angelica. In her role she also supports her department with services that include behavioral, clinical, employment, education, and life transitions. Angelica took the skillsets she learned while in the Army Reserve and applies them to her daily tasks. Her ability to maintain discipline and being quick to adapt to any situation allows her to be more effective in communicating with her team and serving her community.

Northwell offers a wide range of services for our veterans and their families. Examples include the Barracks to Business career workshops and the VALOR Business Employee Resource Group (BERG). Northwell helps our team members who have served in any branch of the military transition into their civilian career by showing veterans how to translate the skills they’ve learned in the armed forces and to apply them in the workforce, offering mentoring programs and networking opportunities to connect with others who have served or are currently serving in the U.S. military.

Looking to discover your next mission at Northwell Health? Enter a MOS code into our job search to find jobs.


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Raise your career expectations on Staten Island – with more growth opportunities even closer to home

Aug 05, 2021/in Administrative Support, Clinical Support, Featured Articles /by kmorello
SI Campaign Blog External Blog Header (2)

Raise your career expectations on Staten Island – with more growth opportunities even closer to home

Did you know: the average person who commutes one hour to work (each way) spends approximately two years of their life sitting in traffic by the time they reach retirement? A shorter commute means greater work-life balance. At Northwell Health, we have numerous Staten Island ambulatory care locations, which means it’s even easier to choose a closer commute matched with a valuable and rewarding career—one with growth and opportunity.

To give you more insight, read below to hear from Northwell medical assistants and administrative support associates who shared their experience of what it is like to work at some of these Staten Island locations.

“Prior to working at Northwell, I had a very long commute which made my workdays feel longer,” says Caty Takemoto, lead patient account representative with Northwell Health Physician Partners — Cardiology in Dyker Heights. Caty is responsible for billing, collections, third-party reimbursements, computer data entry, and retrieval. “Coming from New Jersey, the commute to Staten Island is relatively easy for me now and I love listening to my favorite songs in my car as I make my way to work.”

Katie Burns, senior medical assistant for Cohen Children’s Northwell Health Physician Partners Pediatric Surgical Specialists in Staten Island, also appreciates working closer to home and describes her professional growth and development with Northwell as fulfilling and life changing. “I have grown professionally throughout my time here at Northwell by taking on new challenges whenever they arise. As a medical assistant, many of my scoliosis surgical and bracing patients are young adolescents. It’s here that I can reinforce positive body image and provide emotional support to help them feel more confident as they heal.”

Helen Ruiz is a practice lead administrative support coordinator at Staten Island University Hospital South, Cardiology Department. Her role encompasses making sure that the physician at her practice has everything he needs to provide the best experience and care for our patients. “Working at Northwell Health in Staten Island has been extremely rewarding for me. My day begins with an easy commute and continues at a job where I am constantly learning new things and meeting great people who are very dedicated to their work. There is an opportunity to grow here, and I am grateful to be a part of the Northwell Health family.” Helen not only coordinates clerical duties, but she also greets and directs visitors, answers phones, takes messages, schedules appointments, collects payments, and maintains inventory of all office supplies.

Learn more about Staten Island opportunities at our ambulatory care centers here.


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How Holly grew her career and her family with the help of Northwell Health

Apr 01, 2021/in Administrative Support /by manjunath

How Holly grew her career and her family with the help of Northwell Health


At Northwell Health, Holly Wagner has found both professional and personal support. As her career grew throughout her nine years here, so has her family – thanks, in part, to Northwell’s fertility benefits.

Holly’s professional growth began when she first joined Northwell in 2012. That’s when the private practice she worked at as a medical assistant became one of the Northwell Health Physician Partners. She became a senior medical assistant in 2015 and through her hard work and dedication, she was able to grow into a new role as a coordinator of administrative operations for the Medicine Service Line in 2018. Two years later, she was promoted again into her current role of associate product services and management analyst with the Soarian Support team.

In her current role, Holly supports the system’s needs with Soarian, a clinical software that helps with patient scheduling. The team is not only responsible for helping to set up new providers or locations as they join the organization but they also create all schedule templates and support patient scheduling needs.

“The support to grow my career path within Northwell has been amazing,” says Holly. “When I worked at the practice level, I was involved in some quality projects which helped me gain contacts and when the coordinator position opened, my manager recommended me. The director of the medicine service line was talking to me about the position within hours of me showing interest.”

This investment in Holly’s development has continued to follow her throughout her career as she moved into a position she had never imagined herself doing – but her leadership did. “Throughout my roles, my leadership has always pushed me to advance my career, even if it meant looking for growth in a new position outside my department. I can’t thank all of the people Northwell has brought into my life enough for this.”

Beyond her professional growth, Holly also experienced personal growth as a result of the many benefits that Northwell offers, taking advantage of what she feels are some of the best health benefits out there. “For me personally, as I am in a same sex marriage and the health insurance benefits have helped me grow my family,” says Holly. “My son is going to be two this May and it was with the help of Northwell Health Fertility at Smithtown that we were able to have him via IUI (intrauterine insemination).”

“Finding a career that supports you professionally and personally is huge. Most of these doctors appointments can be done before work hours but you are going through a lot during these times,” says Holly. “I would not have been able to go through my first pregnancy if it wasn’t for the team of people I worked with. I am currently starting to go back to try for baby number two and couldn’t be more thrilled!”

Discover a career well cared for at Northwell Health. Apply today!


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  • From registered nurse to senior director of patient care, discover a rewarding career path in nursing at Northwell Health.
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Growing a career as a leader at Northwell Health

Jul 09, 2020/in Administrative Support /by Symphony Talent
leader career northwell

Growing a career as a leader at Northwell Health


For Nirva Matteis the key to success at Northwell Health has always been an eagerness to learn and grow. During her 10-year career here, Nirva has worked in multiple jobs and locations throughout the organization and has gained experience that has led her to become the senior administrative manager for the Department of Otolaryngology, Head and Neck Surgery and Communicative Disorders at the Hearing and Speech Center.

As senior administrative manager, Nirva is responsible for the daily administrative operations of a multi- physician practice along with managing all non-clinical personnel and supporting revenue cycle, quality and service excellence initiatives. Excelling today as a leader, Nirva started her Northwell career as a food service worker at North Shore University Hospital (NSUH) while obtaining her undergraduate education.

Growing at Northwell Health

From the beginning, Nirva has utilized a variety of different opportunities that Northwell provides to support her professional development. Classes at Northwell’s The Center for Learning and Innovation (CLI) were an endless resource for her to learn new skills and participated in their Applied Leadership Effectiveness and Development Program which is a one-year program that is designed to develop skills and knowledge among current and emerging leaders. In addition, she also benefitted from Northwell’s tuition reimbursement program and earned her master’s degree.

But one of the biggest assets to helping her grow at Northwell has always been her mentors. “I have grown by leaps and bounds both professionally and personally as a direct result of my mentors ,” says Nirva. “Northwell does a fantastic job with encouraging team members to seek bigger and better opportunities within the organization. For that, I am eternally grateful.” From working on the Food & Nutrition team at NSUH to becoming a supervisor within the System Call Center, Nirva receives advice from her mentors that helped her flourish.

It was through her mentors and experience at the System Call Center that Nirva found out about the opportunity to work on the Otolaryngology team after falling in love with the way their work was improving lives. “Fielding thousands of calls for head and neck surgery and cochlear implant patients allowed me to gain insight on the challenges people face when dealing with life-changing diagnoses,” says Nirva. “My ability to empathize to create a memorable experience as a result catapulted.”

In addition, Northwell’s commitment to health equity and access to care for all members of the communities we serve is something Nirva feels strongly about. She feels she can make an impact in her current role in a patient-facing setting.

Nurturing the talent of tomorrow

As Nirva continues to grow her own career, she also has the unique experience of being able to help others follow in her footsteps. As an active member of the BRIDGES Business Employee Resource Group (BERG), which represents the cultural diversity across the organization, Nirva has enjoyed being able to expand her network and make long-lasting connections. “The BRIDGES BERG is a clear indicator that Northwell has its finger on the pulse of its employee’s aspirational needs,” says Nirva. Within the BERG, she’s been able to connect beyond her work location, creating a resource that spans the entire health system and fosters cross-functional collaboration.

And it’s these connections that Nirva believes are what makes working here so special. “Northwell is exceptionally skilled at identifying and nurturing talent. Our senior leadership mentors team members in a way that creates a pipeline of high-caliber, healthcare champions, ready to take on the challenges of an ever-changing industry. I am proud to be a part of the team responsible for revolutionizing healthcare as we know it. To play a small part in Northwell’s success is an honor.”

Are you Made for a career like Nirva’s? Join Northwell Health.


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