Archive for category: Featured Articles
Edie Argueta is an administration support assistant (ASA) at Nassau Queens Pulmonary Associates in New Hyde Park, NY, who helps facilitate a smooth check-in of all patients and guests entering the facility. Not only is Edie responsible for making sure everyone is processed correctly, and their insurances are active, but he is also tasked in posting payments and acting as an agent for the call center.
When Edie joined the U.S. Marines right after he graduated high school, he held the title of motor transport operator and was in charge of driving the military truck on missions. Over the course of his military career, he was deployed twice to Iraq where he was a part of the 26th Marine Expeditionary Unit. He was assigned to the 2nd Combat Engineer Battalion of the 2nd Marine Division, based at Camp Lejeune in North Carolina. This experience taught Edie the importance of teamwork and persistence, in which he accredits his successful transition to a civilian career at Northwell.
At Northwell, Edie expressed that what he loves most about his job is, “there are always new challenges to overcome and new things to learn. I find my role very satisfying because every day I have the chance to help someone,” says Edie. One thing that motivates Edie is when patients express their gratitude and he’s able to see the impact he’s made on their lives. He attributes his work ethic to his time spent in the military, “My military experience has made a huge impact on setting me up for success in my career at Northwell. It has provided me with the discipline I need to stay focused.”
Our administrative teams are involved with every aspect of a patient’s visit. Being detail orientated and excellent at multitasking are two critical traits we look for in potential candidates for this role. Serving in the U.S. Marines taught Edie these skills among many other disciplines plus a sense of teamwork that has shaped him into the Health Raiser he is today.
“Veterans should not be discouraged if their experience does not match exactly with the role they are seeking. Be your best advocate by attending a hiring event and recognizing that you have more to offer in a civilian career than you realize.” – Edie Argueta, Administration Support Assistant
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Looking to start the new year with a new project management career? Our project managers play a crucial role across our entire health system. We have opportunities available within many of our departments, including business services, information technology and services, talent acquisition, quality management, facility and support services, clinical support and more. In this role, project managers have infinite possibilities for room to grow as they collaborate with our team members across the healthcare system.
Below, you will find information about one of the many ways to grow your career as a project manager for business services.
Check out our open project manager positions.
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One of the many ways Northwell Health focuses on its team members’ wellbeing is an annual walking challenge. In this year’s step challenge, 3,068 teams made up of 16,421 team members participated as they competed for the chance to win $5,000! The teams have six weeks to walk two million steps collectively (with six team members per team). Nine teams overall were selected – such as the Revenue All Stars and Valley Cats, among the rest — with each participant receiving a $5,000 prize.
Each year, the walk challenge, led by our Employee Wellness team, features a different destination to help team members learn more about different locations throughout the world with Asia as the 2023 destination for our walkers. Leveraging Northwell’s wellness app, team members can view and track their physical activity, while unlocking different destinations across Asia throughout their wellness journey. Northwell’s Asian Business Employee Resource Group (BERG) helped provide information around each destination, including the history and culture, in tandem with providing team members with various wellness facts to help align mind, body and soul.
“The Asian BERG was honored to partner with Employee Wellness to identify breathtaking natural sites across Asia. We hope these carefully picked destinations spark interest in exploring new cultures and cuisines,” says Himani Patel. “We are excited to come together again and challenge each other to continue to prioritize our health by walking each day. This is the kind of healthy competition we all need to close out the year!”
From walks outdoors during lunch to gathering with friends on days off, our teams found fun ways to get their steps in while gaining more exercise and energy, developing healthy habits and improving mental health. In addition, for our remote team members, it provides a unique chance to connect with their teammates despite the distance.
In addition to Northwell’s annual walk challenges, Northwell offers more than 80 workshops and wellness programs for our team members. These resources were designed to assist our team members with building healthy habits, managing stress, sleeping better, and planning self-care. It’s just a few more ways that we show our commitment and support for the physical and emotional health of our team members.
With so many team members competing in this year’s challenge, Northwell Health is ready for a journey to Asia and wellbeing.
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Interested in beginning a new career journey in clinical laboratory science? Northwell Health has a variety of entry-level clinical laboratory opportunities for those who are looking to take their first steps toward a new career. At Northwell, we encourage and empower our team members to grow and develop in their career through a variety of ways, including tuition reimbursement, Northwell’s Center for Learning & Innovation (CLI), mentorship programs and other professional development opportunities.
Below, you will find information about some of the clinical laboratory career opportunities Northwell offers that require a high school diploma or equivalent, or a certification. Begin your career journey today and discover a career well cared for at Northwell Health.
Check out our open clinical laboratory positions across Long Island, Queens, Manhattan, Staten Island and Westchester here.
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Raise your career expectations as a surgical technologist at Northwell Health. As a surgical technologist you will have the opportunity to work alongside our surgeons and surgical team to provide exceptional patient care while working with state-of-the-art equipment.
Below, you will find information about one of the many career paths for a surgical technologist. Whether your career journey is just starting out or you’ve begun to explore a new direction, Northwell has the resources to support and guide you along the way.
Check out our open surgical technologist positions here.
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They say when you do something you love, it doesn’t feel like work at all. That feeling is something that holds true for Yovica Valentin, infant care technician at Cohen Children’s Medical Center (CCMC). Yovica has always had a passion for working with children and infants. With her role at Northwell, she’s able to fulfill that passion while working hard to fulfill another dream of hers; becoming a registered nurse (RN).
Yovica started her time at Northwell in 2018, working at Flexstaff as a Certified Nursing Assistant, caring for adults. She always wanted to work with children so in July 2021 she was thrilled to start a new position at CCMC as a pediatric nursing assistant. In February 2022, she transitioned to an infant care technician in the Neonatal Intensive Care Unit (NICU) at CCMC.
As an infant care technician, she takes vitals, changes diapers, consoles and cuddles, feeds and baths the infants who are under her care. While overseeing and reporting any abnormalities during care to the nurses, Yovica also monitors and assists with discharges. Other responsibilities include taking inventory of supplies in patient rooms, infant cribs, and the circumcision room. She also helps to send labs reports and picks up orders from the blood bank. Yovica is dedicated to her work with all the newborns and finds meaning as she helps them grow so they can go home healthy as they begin life with their families.
Before she began her healthcare career, Yovica enlisted in the U.S. Air Force in January 2020 and completed basic training in July 2020 before returning home to begin serving at the Air National Guard base in Westhampton, New York. Currently as an active member of the U.S. Air Force, Yovica is an airman first class (E3) and will soon be promoted to a senior airman.
The U.S. Air Force’s core values are integrity first, service before self, and excellence in all we do. Yovica carries and displays those values not just while serving in the military but also while working at CCMC and in her everyday life outside of work. “I have learned the importance of stepping up to the plate and helping my fellow airmen in order to accomplish the mission at hand,” says Yovica. Yovica also appreciates the support she has received throughout her Northwell career from her hiring leaders, team members and the Office of Military and Veterans’ Liaison Services.
Yovica’s next step on her career journey is to become a registered nurse so she can continue to make a difference and impact people’s lives by providing the next level of care as a nurse. She recently passed her board exams and is now officially a licensed RN. Yovica’s leaders supported her throughout her time in school by offering her a more flexible schedule to accommodate her studying. She feels encouraged by her leaders and colleagues, who are constantly pushing her to follow her dreams. She plans to continue to be active in the military to commission to an officer position and work with the medical group on base as a registered. Yovica also plans on moving up to a registered nurse position and continuing her career journey with Northwell.
“Northwell Health is a great company to work for. If you enjoy helping and leaving a positive impact on others, then you belong here!” – Yovica Valentin
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Our medical assistant (MA) team members are an integral part of the patient experience. While assisting patients under the supervision of our physicians and nurses, our MA team members take the lead on multiple tasks for the patient from visit preparation to administering, obtaining and recording diagnostic laboratory test results to preparing and filing reports into a patient’s medical records. We interviewed a few of our amazing medical assistants — Natasha, Miriam and Cassandra — to discuss how their career and professional development has been supported at Northwell.
Cassandra Denis, Medical Assistant, Neurosurgery: I joined Northwell in 2020. Joining the Northwell team was one of the best transitions and accomplishments I made for my career. My responsibilities include assisting the clinicians and nurse practitioners by bringing patients to their exam rooms, checking blood pressure and reviewing their history and medications. I am also responsible for answering phone calls and booking appointments, scanning documents into patient charts and prepping for the next office hours.
Miriam Edwards, Senior Medical Assistant, Cardiology: I became part of the Northwell team when my office was acquired in 2008. As a medical assistant, I am responsible for preparing patients to meet with the cardiologist. This includes interviewing them to get their medical history, completing vitals and EKGs, completing stress tests, applying Holter monitors and acting as a patient navigator to help them through their visit.
Natasha Benn, Medical Assistant, General Pediatrics: I joined Northwell in 2012. As a medical assistant I assist providers in taking vitals, performing tests, prepping the room prior to a patient’s visit and disinfecting afterwards. I also scan and work on paperwork related to school, camp and medications forms and medical records, as well as work on administrative tasks.
CD: Northwell has supported my growth and development in many ways. I am eager to learn from different departments while continuing to care for my patients with love, compassion and patience. Northwell has helped me grow my professional network and has given me the opportunity to cross train and learn so that I can grow as a medical assistant. Northwell always finds new ways to help their employees to progress in their career journey.
ME: Northwell has been excellent for career development. I feel supported in my goals, development, and work-life balance. I have even taken several classes to enhance my skills as a medical assistant.
NB: Northwell has given me opportunities to gain experience at other facilities and has given me opportunities to learn. I am now more aware and capable in dealing with difficult scenarios and situations when it comes to the health and care of our patients.
CD: What I love about Northwell and the department that I work for is that we are like a family. We treat each other with the utmost respect. My team is always willing to help each other through stressful times and find ways to do our best to make sure our patients leave their appointments happy and informed.
ME: Northwell has a great team atmosphere where I feel supported by the doctors and my team members. We each bring something different to the table and all come together to provide the best patient care.
NB: As Northwell team members we have opportunities to gain experience, information and knowledge by taking on different roles. I also love the diversity and culture that we are exposed to.
CD: I think about the love and appreciation the medical assistant team members will be shown for our dedication and hard work toward our patients and their needs. I see it as a week where we will be recognized for all that we do and a great way for others to learn more about the position and what we do on a daily basis.
ME: I’m extremely excited about Medical Assistants Recognition Week. It fills me with pride to know that I work with an organization and team that shows appreciation for my hard work. I feel a sense of pride and belonging, which further ignites my drive to bring my best every day!
NB: Medical Assistants Recognition Week is a time for appreciating the efforts and hard work a team member has contributed to their role for their team, patient and site. The week is about how their dedication and zeal affected a patient, team member, workflow, or environment in a positive way. The week also makes me think about the hard work that doesn’t go unnoticed. It makes us feel heard, seen and valued. Everything that we do when we go above and beyond overall seems worth it; though we don’t necessarily do it to be recognized, but we do it because we want to and we love what we do.
Northwell offers a variety of medical assistant opportunities across our health system. Discover a career well cared for as a medical assistant today.
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Raise your career expectations as an RN case manager at Northwell Health. As a RN case manager, you will have the opportunity to positively impact our patients’ needs and care of their treatment. In addition, Northwell’s RN case managers have access to our dedicated education team and are provided with unique training programs for career growth and development.
Northwell has the resources to support and guide you in your career journey. Below, you will find information about the many career paths for a registered nurse case manager. For the complete job profile, we invite you to visit NorthwellCareers.com, or click the link below to discover a career well cared for with our team.
Check out our open RN case management positions here.
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At Northwell, we understand the powerful impact behind providing our team with the right training and education so they can perform at their best. Our registered nurse case managers and social workers have unique access to our dedicated education team who provide one-of-a-kind effective training programs from onboarding orientation to leadership education to give our team members the foundation they need for continued growth and development. With continued education and training, our RN case managers and social workers have the skills and tools they need beyond the bedside to succeed in their roles within the care coordination field of practice.
Learn more about the benefits our Care Coordination team members have access to including our talented clinical professional development educators and education advisors. These education professional, leverage their experience and backgrounds to create education and training programs that enable our Care Coordination team members to develop and grow their careers.
Our Care Coordination educators develop and create the following training and education programs for registered nurses and licensed social workers to succeed in their roles:
Through these programs, RN case managers and social workers become advocates for their patients so they are always well prepared to find a solution and treatment option that best works for each situation so patients can heal.
Caryn Stapler, RN, MBA, CCM, says, “We provide a solid standardized program and foundations for success for new hires and every Care Coordination team member across all our (inpatient) sites.” After a career in financial services for more than 20 years, Caryn went back to school to earn a nursing degree before starting at Northwell in 2008 as a registered nurse in Telemetry. She worked as a patient experience coordinator, case manager and today, Caryn is a clinical professional development educator for our Care Coordination team who creates new education programs for registered nurse case managers.
Our Care Coordination education team provides support to our frontline team members. They develop curriculums and schedules for key learning areas within the division for registered nurses, and also develop our mentorship program for rising leaders within Care Coordination. As Northwell continues to evolve and expand, our nurse educators also oversee education affiliation and student programs within the discipline. Heather Gordon, RN, BSN, CCM, clinical professional development educator, is currently involved in a new preliminary initiative that will provide nursing students with experience and exposure in the field of case management. “The education team works collaboratively with unique skill sets and experienced nurses to expand and meet the needs of the care coordination strategic initiatives,” says Heather. Heather’s career history is deeply rooted at Northwell Health. She started at as a nursing assistant, then became a registered nurse in the neonatal intensive care unit. From there, Heather became a case manager in 2007 at North Shore University Hospital in Manhasset. With Heather’s vast experience and dedication, this position lead to her promotion as director of case management and social work in 2019 and then to her current role.
Providing care coordination to those needing assistance requires dedication and drive. Zairia Finch, LCSW-R, MS, advisor, social work services, is responsible for the development and implementation of educational programs and opportunities for our social workers at Northwell Health. Zairia leads the creation of orientation material and competencies, oversees continuing education, provides ongoing learning, and partners collaboratively with other disciplines outside of Social Work Services to further develop interdisciplinary approaches to care. She works to incorporate best practices and innovative solutions to social work specific areas of practice.
Zairia’s social work experience brought her to Northwell eight years ago. “Being a champion of social work and being able to build the social work services education programs, I can see the impact we have on our team members across the health system in providing them with additional education and training,” says Zairia. This exceptional educational training enables social workers to perform their best and succeed within our care settings. In addition, Zairia supports the highly successful MSW Student Program throughout Northwell.
The benefits of working in care coordination includes being able to provide ongoing patient advocacy, supporting positive patient experiences, providing safe discharge plans, and ensuring a seamless transition for our patients across the continuum of care.
Northwell Health is leading the way for our registered nurse case managers and social workers to have unique access to our dedicated Care Coordination educators who provide one-of-a-kind training and education to ensure top of licensure practice and optimal patient outcomes.
Explore Case Management and Social Work Services careers today.
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Clinical laboratory science careers at Northwell Health provide opportunities so you can learn, grow and raise your career expectations in a field where you can impact the community by providing important medical information for healthcare decisions. Whether your career journey is just starting out, you’re advancing along your journey, or you’ve begun to explore a new direction, Northwell has the resources to support and guide you on your path.
Below, you will find information on one of the many career paths for a laboratory technologist. For the complete job profile of each role, we invite you to visit NorthwellCareers.com, or click on the link below to discover a career well cared for with our team. There are many ways to grow in a clinical laboratory position outside of this path as well, from quality to education and more.
Check out our open clinical laboratory science positions here.
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Meet Jason Dizon, certified surgical technologist at Plainview Hospital. Jason’s passion for learning helps him grow and succeed in his career journey at Northwell.
As a certified surgical technologist, Jason works in the operating room where he sets up for each surgical procedure, assists the operating room team, and maintains the sterility of the instruments to ensure patient safety. Working alongside our surgeons and the surgical team, Jason is constantly learning new things that will provide superior care for his patients. Since Plainview is also a teaching hospital, Jason has opportunities to teach students who are in school to become certified surgical technologists.
Jason is proud to be a part of a dynamic work environment with state-of-the-art surgical equipment. Since joining Northwell in 2015, he tries to make a difference every day for his patients with the support of his team members. “I love that my work enables me to help people,” he says. “The team I work with supports me and makes me better every day.”
With his passion for caring, learning new things and supportive encouragement from his managers, Jason is now looking to pursue a nursing career in the next step of his journey with the financial support of tuition reimbursement from Northwell. “I’m excited about the future and the prospect of becoming an OR nurse, as my management team fully supports me going back to school.”
When asked what advice he has for those looking to start a career as a surgical technologist, Jason shared, “Know that we do not just pass instruments to the surgeon. We help make our patients feel better and improve their quality of life, which is why I love my job.”
Discover a career well cared for as part of our surgical team at Northwell today.
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Working night shifts at Northwell Health comes along with several benefits that can make a positive impact on your overall health and wellbeing. As a Fortune 100 Best Companies to Work For®, Northwell offers career growth opportunities that are easily attainable to night shift professionals in labs and nursing roles. Check out our top reasons below, and jump start your journey to a career well cared for.
Check out our available positions in Labs, Nursing, and Nursing Support.
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Black History Month gives us all the opportunity to reflect on the contributions and achievements of African Americans today and throughout history. It is also a moment to observe strides made and strides needed, to achieve social justice and equity in all areas of life. At Northwell Health, the strive for equity is two-fold: equity in healthcare and equity in the workplace. To help meet the needs of our communities and those of our team members, we established our Bridges BERGs. Our cultural ambassador groups help educate and provide a platform for more inclusivity and help further a positive work environment for everyone regardless of background, religion, abilities, or race.
“The African American and Caribbean BERG provided a community for team members to be themselves while educating others on cultural differences,” says Ralph Thomas, senior operations manager of Emergency Medicine at Long Island Jewish Valley Stream. As co-chair for the African American and Caribbean BERG, Ralph is gratified in knowing that the BERG makes a difference for all at Northwell. “In addition to always keeping advocacy for the communities we serve as a top priority, our members engage in various community service projects such as operating COVID testing sites, holding educational program panels, offering leadership development seminars, and putting together learning opportunities to increase mental health/self-care awareness.”
In honor of Black History Month, the African American and Caribbean BERG and Northwell are proud to launch the first African American cohort of the Management Accelerator Program (a six-month mentorship that concentrates on advancing the career development of diverse leaders within the organization). In addition, our African American and Caribbean BERG will host several virtual events aimed at reigniting humanism. In a presentation by Joey Hubbard, chief training officer of Thrive Global, participants will acquire science-backed micro steps that reframe thoughts of doubt or weakness in oneself into conscious awareness of belonging and collective resilience. In a similar tone of self-care and personal development, team members will also hear from Dr. Myia S. Williams, research psychologist at Northwell, on valuable tips and information that can help manage stressors and promote mental well-being in the black community. These events, and others planned throughout the month, are focused on making an impact toward the goal of achieving equity and fostering a healthy environment that inspires all to succeed.
Marking observations of progress in equity is one of the many ways we at Northwell keep an open dialogue on diversity, inclusion, and equity. Learn more about our commitment to diversity and inclusion here. You can read more about our Management Accelerator Program by reading our blog here.
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Lunar New Year, often referred to as Chinese New Year or Spring Festival, is one of the most celebrated holidays in the Asian community. Starting February 1 and lasting 15 days, this year’s celebrations honor the year of the tiger – one of 12 symbols in the Chinese Zodiac. The tiger is a symbol of power and prestige in many Asian cultures and those born this year are said to be brave, ambitious, enthusiastic, forceful, and powerful. Recognizing cultural traditions creates a workplace that is inclusive and welcoming to all. Northwell Bridges BERGs were established with this in mind, to foster an environment where all team members feel a sense of belonging.
Asian Bridges BERG co-chair and claims management counsel, Janet H. Shin, Esq., shared, “It’s no surprise to me that Northwell has been recognized as a Best Health System for Diversity by DiversityInc. I believe that having the Asian Bridges BERG, and other Bridges BERGs, available to all employees, gives Northwell team members a sense of pride and a feeling of acceptance within a richly diverse community.”
This year, the Asian Bridges BERG will be at sites across the health system where volunteers will hand employees red envelopes (a lucky color according to Asian customs) filled with tiger embossed, gold chocolate coins. Accompanying the chocolate will also be a decorative insert wishing employees a Happy Lunar New Year, good health, good luck, and an abundance of happiness throughout the year. Janet is also excited about the BERG’s week-long giveaway, giving employees a chance to win Lunar New Year gift baskets and Northwell swag. “Lunar New Year is about prosperity, longevity, and unity,” Janet adds, “and these are themes that align with the work culture at Northwell.”
Raise your career expectations and you can discover a career well cared for in a diverse and inclusive environment. Apply today.
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Healthcare may not be the first thing that comes to mind for hospitality majors; however, patient care extends well beyond just providing clinical care. At Northwell, it’s about a patient’s all-around wellbeing that is necessary for their recovery. Sven Gierlinger, Chief Experience Officer and Senior Vice President of the Office of Patient & Customer Experience (OPCE), joined Northwell Health in 2014 from the hospitality industry to transform and innovate the patient experience at Northwell. As part of this mission, he introduced the Hospitality in Healthcare Internship in 2017.
The Hospitality in Healthcare internship is an eight-week, paid program geared toward college juniors and seniors who are passionate about making a difference. It allows students to expand their knowledge of hospitality and apply it in a different way that has more of a meaningful impact. During the program, students partner with mentors who are patient experience leaders at Northwell and shadow hospital-based services such as: patient- and family-centered care, environmental services, food and nutrition, concierge, chaplaincy, marketing, IT, and security.
Upon the close of the program, each intern completes a project assignment, challenging them to focus on one specific patient-centered care opportunity at Northwell. They are tasked with creating a proposal for implementing performance improvement tactics to hospital leadership. These projects help the students think strategically within a large organization, while enhancing their communication, presentation, and project management skills.
“The Hospitality in Healthcare internship is proof that you don’t have to be clinical to make a difference and our interns experience that firsthand,” says Leah Petrosino, Associate Patient and Customer Experience Specialist. “This opportunity allows interns to explore different areas of healthcare, exposing them to various projects and services that enhance the patient experience. The impact this has on the intern, our patients, patients’ families, and our colleagues lasts far beyond the program because it truly proves that every role, every person, and every moment matters at Northwell.”
Interested in learning more about this internship? Click here for more details.
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When you consider a career in health care, you’ll likely picture patients being treated by nurses and doctors at a hospital or doctor’s office. But what about the care provided afterward? At Northwell, ensuring a patient continues on the road to good health following discharge is just as important as treating them during their stay — and that’s when the Transitional Care Management (TCM) team steps in.
As a TCM senior program manager, Chris Choi knows that “it takes a multifaceted team, which even includes the patient and family, to help guide those in need to step ‘north’ along the path of wellness.” That passage north is charted with the careful teamwork of roles ranging from nurses and doctors to social workers and care management coordinators.
TCM teams follow up with patients after they leave the hospital to ensure they stay the course toward wellbeing and rejoin their communities. The work of TCM also impacts organizational goals such as reducing patient readmission, which is critical for a health system caring for more than 2 million people annually within 23 hospitals and nearly 800 outpatient sites. “I coordinate the implementation of organization-wide strategies designed to meet operational objectives,” says Chris, “as well as provide hospitals with data and analytics to support their process-improvement efforts.”
Chris began his Northwell career journey as an intern in 2017, and it was then that he realized the direct impact his work would have on patients. His internship project was to develop a self-management workbook for patients recovering from a cardiothoracic procedure. According to Chris, “At the end of my internship, I was able to visit the patient recovering at home. It was amazing to know I had made even a small impact on the life of this patient!”
From his days as an intern to his current role, Chris always loves working directly with the teams treating our patients. “Although I am not involved in direct clinical care, I love that I am still able to contribute toward the health care of thousands of patients though our transitional care programs.”
Throughout the growth of his Northwell career, Chris was encouraged by leadership to expand his knowledge of what it means to work in health care by receiving opportunities and resources to be creative. He believes the care the organization shows not only to patients but also to employees is just one part of what makes Northwell Health a Fortune 100 Best Companies to Work For®. Chris continues to see opportunities ahead of him, and he feels confident about forging ahead on his career path: “I know that in every position, within every portfolio of work, the organization will help me excel and guide me to always be patient-centered. My managers and leadership support me by the way they communicate, teach and lead by example.”
Chris recommends a career in health care –whether in clinical or non-clinical roles–to anyone who understands “it’s important to stay humble. We learn from both our own experiences and from our team members. It’s a process of constant discovery that offers ways to support patients.”
Redefine what you think it means to work in health care and discover a career well cared for at Northwell Health.
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Westchester, known for outdoorsy fun and chic shopping hubs in the Hudson Valley, is also home to two award-winning hospitals, each recognized for the care they give and the positive work environment they provide Northwell Health employees: Phelps Hospital (Phelps) and Northern Westchester Hospital (NWH).
Located in Sleepy Hollow, N.Y., Phelps holds firm to a credence of going above and beyond medicine, taking into account not only an unwavering commitment to the community’s health, but also the well-being and support the staff needs to minister quality health care. “I would recommend Phelps to any nurse looking for change. You will be supported throughout every aspect of your career,” says Cecil Bonitto, registered nurse at Phelps Hospital. Phelps is proud to be listed by U.S. News and World Report as a High Performing Hospital and is honored for their numerous awards in cancer screening and care, among other highly coveted endorsements, none of which is made possible without the passionate workforce behind the services.
Northern Westchester Hospital (NWH), in Mount Kisco, N.Y., likewise praises its staff for two recent achievements: the designation of its Institute for Robotics and Minimally Invasive Surgery as a Center of Excellence in Robotic Surgery by the Surgical Review Corporation (SRC); and Magnet® recognition for nursing excellence for the third time. NWH’s commitment to improving the health of the people in the community is recognized by U.S. News and World Report with a ranking of #15 on its Best Regional Hospitals list. “I am surrounded by so many amazing individuals who give it their all, day in and day out,” says NWH emergency room nurse Samantha Miness. “It is truly remarkable to be among some of the best in providing care and comfort to our community.”
Both facilities continuously seek ways to create and promote a workplace that inspires the good work they’re known for. Never was this a more pressing need than during the height of the pandemic, when each hospital created a wellness garden as an oasis for employee reflection. These sanctuaries bring the vibe of nature and local community into the hospital setting while providing sources of nourishment for patients and employees. They also serve as a place for personal growth through opportunities to learn about horticulture. “It’s a great and friendly work environment,” says Natalia Avendano, a NHW patient care associate. “It feels like family, and there is always room for growth.”
These two highly regarded, state-of-the-art hospitals factor into Northwell Health’s recognition as a Fortune 100 Best Companies to Work For®. Northwell is also devoted to creating an environment that is open to all, where everyone feels like they belong, regardless of their background. In fact, Northwell welcomes the sharing of diverse ideas and voices, which sparks innovation in medicine and care. “I was encouraged to continue my education and I received financial assistance with the Nursing Promise Program offered by Phelps,” says Phelps registered nurse Karla Vallejo.
Both Phelps and NWH embody all that Northwell aims to be: pioneers in both medicine and employee experience. The hospitals strive to impact the quality of life of everyone in the community — whether they live, work or visit Westchester.
So when you think of quality healthcare in Westchester County, you should also think of Northwell Health.
Explore nursing opportunities and discover a career well cared for by taking a look at available Nursing and Nursing Support Roles at Phelps and NWH .
Register for our Northern Westchester Hospital Virtual Nursing Event on Oct 20th
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The world of medical research — often a behind-the-scenes sector — houses some of the most brilliant minds: transformational thinkers who envision the bigger picture of improved health for all. At Northwell Health, where we champion diversity and inclusion across our workforce, we are proud of our many women scientists who are leading the way in research innovation.
In honor of Women in Medicine Month, we spoke with Chunyan Li, PhD (EE), and Christina Brennan, MD, MBA — two exceptional leaders at the Feinstein Institutes for Medical Research — about their experiences and their thoughts on encouraging women to pursue careers in science. The Feinstein Institutes is the home of research for Northwell Health. Teams of researchers work tirelessly to discover treatments and innovations that change the future of medicine not only for our patients but the world at large. Read below to learn about the incredible work of these two powerhouse women in medicine, and how innovations at Northwell are born out of a fervent belief that voices must be heard at every level and from every background.
Chunyan Li: I helped develop an innovative laboratory research program focused on two major problems in clinical neurosurgery — traumatic brain injury (TBI) and subarachnoid hemorrhage (SAH) from ruptured brain aneurysms. We have found that stimulation of the nerve that provides sensation to most of the face and tongue, increases blood supply to the brain due to its connections with cerebral vessels.
Christina Brennan: As the vice president of clinical research, I oversee the clinical research program for all of Northwell, which includes supporting our 300-plus research coordinators and 400-plus clinical investigators. My days include facilitating clinical research trials and studies, and on the management side I act as an anchor for our teams of researchers, sustaining their growth and the growth of our clinical research program.
Chunyan Li: I grew up in China and was fascinated by engineering and scientific research from a young age. During my graduate studies I met Raj K. Narayan, MD, chairman emeritus of neurosurgery at Northwell and was introduced to the many research opportunities relating to the brain. Dr. Narayan recruited me to Northwell. Our work in applying electrical engineering and computer science techniques to brain monitoring received a Department of Defense grant. Throughout my time at Northwell, my work has evolved to focus more on patients, which is an exciting and fulfilling direction.
Christina Brennan: I was inspired by the juncture between patients and science. In our work, patients have the opportunity to participate in clinical research and together we have the ability to advance medicine and help the patients of tomorrow.
Chunyan Li: The Feinstein Institutes is a very special place for research — small enough to build relationships, large enough to make an impact. There are different ways to have an influence in science at the Feinstein Institutes and I particularly like the focus on clinical translational work. Working bench-to-bedside gives me the chance to interact with physicians. What we do is aimed at finding new and better treatments for conditions for which there are currently not enough answers.
Christina Brennan: A career at the Feinstein Institutes provides the chance to change the trajectory of medicine and science because the areas in which you can put your hands and mind to work seem endless. Now more than ever, the world has its eyes on clinical research. It’s an exciting time in the field.
Chunyan Li: I work in a very supportive environment. I have been able to learn research techniques through unique experiences I did not have while in graduate school. Here, you never feel alone because we always have access to mentors who are selfless in the sharing of their ideas and encouragement. Additionally, as a female faculty member, my lab received support from the Advancing Women in Science and Medicine (AWSM) program, which has allowed us time to develop prospective treatment methods and obtain further funding from federal institutions.
Christina Brennan: Personally, I was able to pursue my MBA through Northwell’s support at Hofstra University. I continue training and getting educated through my work at the Feinstein Institutes and through the many organizations we partner with. I agree that a big aid in our ability to grow as women in medicine is the AWSM program initiated by our very own Dr. Betty Diamond, Director of the Institute of Molecular Medicine at the Feinstein Institutes. It gives me confidence to know that the advancement of career opportunities and career satisfaction for women are important missions here at the Feinstein Institutes and across Northwell Health.
Chunyan Li: Research can feel like a competitive sport, but it’s reassuring to know that Northwell Health is a big proponent of supporting research through funding and programs. In my 11 years here, I have grown as a scientist and faculty member, and that is much in part because of the strong foundation holding us up at both the Feinstein Institutes and Northwell.
Christina Brennan: The health system has endorsed my participation in conferences, research boards, and other opportunities to present as a leader in clinical research. This has been both personally rewarding for me and has added to my professional development.
Chunyan Li: There is no single answer to this question. For me, Northwell has provided great opportunities to develop myself as a researcher and to find better answers for difficult-to-treat diseases of the nervous system.
Christina Brennan: “Impossible to narrow it down to one reason. It’s the opportunities, the stability and the culture of trust.”
Explore laboratory and other research opportunities at the Feinstein Institutes.
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Northwell Health is focused on creating a welcoming environment where all employees have a sense of belonging. Innovation and progress are achieved when employees have a voice and share ideas across our health system. This is the goal of our Business Employee Resource Groups (BERGs)— to give all employees a platform to connect and learn about the communities we serve as we stand together to foster a united and respectful workplace.
As part of our continuing Northwell Community video series, WPIX’s Mr. G interviewed team members Dora SantaMaria-Yao and Lesidet Salce about our Latinx BERG. Watch our latest video in honor of Hispanic Heritage Month, which kicked off on September 15th, to learn how this BERG positively impacts our employees and the patients they serve.
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You either have a degree in biochemistry or are on your way to obtain one — congratulations! Biochemistry requires focus and attention to detail, plus deep knowledge of the chemical processes necessary for life to exist. But there are other career options to explore with this degree plus some additional qualifications and/or certifications. Here are five potential career opportunities at Northwell Health related to this degree. *
First, find out more information about your school’s clinical lab science / medical lab tech programs to enroll in this program, which is a requirement, and look to Northwell to start your journey.
When exploring a career as a lab technologist, you’ll learn to set up and perform a variety of routine and/or complex laboratory tests and procedures relevant to the particular lab area and your qualifications. You’ll prepare and test specimens for examination and report results while gaining the skills to perform routine and/or preventive maintenance on laboratory equipment, as well as troubleshoot basic technical problems. Explore positions and qualifications.
An anesthesia tech assists the anesthesiologist by setting up equipment and preparing various intravenous medications as directed. A big role is testing and maintaining the anesthesia equipment. This includes maintaining supplies and medication inventory, washing, and sterilizing reusable equipment and the anesthetic machine. An anesthesia tech also reports malfunctioning equipment to appropriate personnel. Explore positions and learn more about the requirements for this profession.
Responsible for the coordination of a designated study or group of studies, clinical research coordinators oversee the recruitment of subjects, implementation of study procedures, and collection and processing of data in research projects. For this role, attention to detail is key, as some tasks require keeping accurate and up-to-date records and managing labels, logs and processes. You’ll oversee shipments of biological specimens for analysis according to protocol and training requirements. You’ll get the opportunity to collaborate with physicians, investigators and other healthcare providers when scheduling subjects for protocol-related evaluations. Evaluating results of assessments as related to study protocol comes with the territory and is a major component in this role. In this position, you may have to organize all phases of the grant process, including connecting with funding agencies and build stronger relationships with external partners. Explore opportunities and qualifications for this profession.
Our research technicians collect and process specimens in accordance with established handling protocols. They also administer tests or basic examinations of research subjects. In this position you’ll administer data collection for laboratory equipment and perform initial data analysis and interpretation. You’ll also conduct library research and literature searches using various computer systems, and assist in editing scientific publications, abstracts and posters. Lean more about this profession and review job qualifications.
A clinical data analyst analyzes, verifies, tracks and reports on trends data. You’ll gain the experience of maintaining consistency and integrity of data collection and will be expected to report concerns regarding data integrity. You’ll work in collaboration and build connections with various departments across Northwell Health in database development and required modifications. Explore positions and qualifications.
Discover what Northwell has to offer as you begin your career journey after graduation.
Browse our careers website to learn more about all of Northwell Health’s current open positions and read the job descriptions to identify roles you’re both qualified and interested in.
See anything you like? Apply! Please keep in mind we only except applications through our careers page, and not through email. If you have any questions, contact us at campusrecruitment@northwell.edu.
*Additional degrees/certifications may be required for select roles highlighted above.
To explore more available opportunities at Northwell Health, check our Careers page.
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We spoke with Michael H. Goldberg, executive director at Long Island Jewish Medical Center (LIJMC), about his dedication to making wellness a top priority for employees at LIJMC and all of Northwell Health. Michael’s healthy initiatives have had a real impact throughout the health system — and with tens of thousands of followers on social media, Michael has inspired people far beyond the walls of LIJMC with his passion for healthy living at home and at work.
Michael has been with Northwell for more than two decades, beginning as an intern in 2000. “I was inspired by the executive leadership’s commitment to improving the lives of the people in the communities we serve,” he says. “I knew Northwell had values that aligned with my own — and was a place where I could help make a difference.” Throughout his tenure, Michael has committed to living Northwell’s core values, whether it’s helping other Northwell team members achieve their health goals or driving clinical and operational initiatives at LIJMC that ensure safe, efficient and innovative care to all patients.
Northwell expects collaboration and contribution from all employees, regardless of role, considering its CEO is known for saying things like “Ability is in everyone” and for noting that innovation is stifled when employees are expected to just do their jobs and aren’t encouraged to share new ideas. So it’s no surprise that Michael continually goes above and beyond his operational responsibilities to champion initiatives promoting employee self-care.
These initiatives include the new LIJMC fitness center available to hospital employees 24/7, healthier meal options at campus cafés thanks to menu changes made by Northwell’s very own Michelin-star chef Bruno Tison, and health challenges like the Northwell Heroes Challenge. The annual Heroes Challenge, a testament to Northwell’s “team of one” culture with hundreds of employee participants, is a fitness event to raise money for the Caregiver Support Fund, which provides resources to team members in need, such as programs and services related to emotional and psychological well-being, as well as financial support for essential and crisis services.
Michael still marvels at how far Northwell leaders go to improve patient and employee well-being. “Wellness goes beyond physical and nutritional health at Northwell,” Michael says. “There are many offerings for mental wellness, too. From transcendental meditation to acupuncture to our employee assistance program, the support available to all our team members is unparalleled.”
That level of support inspired Michael to run in the 2019 New York City Marathon and upon announcing his commitment to running as part of the Northwell Health team, the accolades, tips, support and donations to the caregiver support cause on his behalf started pouring in.
That’s what you can expect from colleagues at Northwell. What you’d soon learn, as Michael knows so well, is that your coworkers aren’t just colleagues — they’re family.
If you’re looking for a workplace that does things differently — through a mission to create an environment where you can build relationships, thrive in positivity and make a difference in the community — then we invite you to discover a career well cared for at NorthwellCareers.com.
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Meet Lian Shanhai, who started her Northwell career journey in 2020 as a respiratory therapist with a neonatal/pediatric specialty certification at North Shore University Hospital (NSUH). Within her first year at Northwell, Lian has learned to be a team player and develop skills that helps her grow as a Respiratory Therapist.
Her day-to-day routine varies but her current role includes performing respiratory care as prescribed by a provider for the diagnosis and treatment of respiratory illness in patients of all ages, from premature newborns to geriatric patients. Within her role she responds to all codes, Level I traumas, and rapid responses depending on her assignment for her shift.
First things first, Lian looks to see what her assignment is for the day once she arrives to work. Next, she prints out her patient list, which includes their ordered treatments. Then she reads the report from the previous shift and attends a huddle meeting, after which she goes to her units. This is where her team begins their rounds with the providers and develops a plan for the day, which can include examining patients’ airways and suctioning when necessary, performing ventilator checks, and providing additional treatments. “During the shift I also assist with intubations, transport patients on ventilatory support to procedures and attend high-risk deliveries in Katz Women’s Hospital at NSUH,” says Lian.
“My favorite thing about being a respiratory therapist is the connections I get to make with my patients and their families,” says Lian. “I treat every patient I come into contact with as if they were my own family and I’m able to provide relief for my patients.” Part of Lian’s role is to explain to family members how the ventilator works and how we are helping their loved ones. “It is very difficult to see a loved one intubated and on a ventilator but I get to provide peace of mind to their family members.”
Looking to discover a career well cared for as a respiratory therapist? Apply today!
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EDITORS’ NOTE Since joining Northwell in 2008, Maxine Carrington has served in progressively responsible leadership roles and has successfully driven team member engagement and development at every layer of the health system. Most recently, she served as deputy chief human resources officer where she was responsible for the design and implementation of strategic initiatives related to the team member experience, career and performance development, change management, workforce diversity, equity and inclusion, corporate social responsibility and compensation. She previously held several regional and site HR roles. Prior to joining Northwell, Carrington was a manager and attorney with the New York City Mayor’s Office of Labor Relations. In addition to mentoring within and outside of the organization, she is an instructor with the Center for Learning & Innovation, Northwell’s corporate university, and serves as a co-sponsor of the organization’s business employee resource groups. She is also a trustee of the 1199 Pension Fund serving employees for the New York Region and serves on the board of The INN (Interfaith Nutrition Network), a not-forprofit organization that provides essential services to assist those challenged by hunger, homelessness, and poverty. Carrington holds a bachelor’s degree in political science and Africana studies and a master’s degree in educational administration and policy studies from the University at Albany in New York. She obtained her Juris Doctorate degree from New York Law School.
How has the role of the chief human resources officer evolved?
As companies and organizations have evolved over time with an emphasis on culture, people and technology, the landscape has become more competitive and there is an increased need to elevate efforts to attract and retain talent. We are committed to caring for our patients, but it starts with caring for our people and providing an atmosphere where they want to work and stay so that we can fulfill our mission. The human resources officer needs to be engaged in business strategy and not just have a seat at the table, but have a voice at the table. Northwell’s focus on caring for our people has been at the forefront this past year in responding to the COVID-19 pandemic. We increased our efforts to support the well-being of our 76,000 team members and we have seen the impact of those efforts in our increased employment engagement numbers and recent elevation from #93 to #19 on the Fortune 100 Best Companies to Work For® list. We are now working to make sure we sustain this momentum in caring for the well-being of our people.
You mentioned culture. How are you able to maintain culture with the size and scale of Northwell Heath?
The first priority is to define the culture and we do this by starting with our mission, behavioral commitments, and values. We refer to our values as the “trulys” – to be truly compassionate and truly innovative, for example – and this bonds the organization across our 76,000 team members. We have many locations and each has a local culture, but they are all connected by our Northwell mission and values. We work to ensure sustainment of our culture through our hiring, selection, recognition and compensation practices.
How critical is it for Northwell Health’s workforce to mirror the diversity of its patients and the communities it serves?
Our President and CEO, Michael Dowling, makes it very clear that this is of great importance and has his commitment. He recently discussed with me the need to more effectively surface diverse talent in the organization. We created a team within Northwell about a year and a half ago called Fair Employment Practices and in addition to a focus on immigration, they lead our workforce diversity, equity, and inclusion strategy. Many other teams also play a role – it is a comprehensive and integrated strategy. Key objectives include preventing bias in the hiring process, driving organizational commitment, and increasing the representation of underrepresented groups in leadership. Parallel to that focus is a major commitment to inclusion. While we can increase representation, if people don’t feel that they have a voice and that they belong, we will not be able to retain that talent. We have invested heavily in education with an inclusive leadership course, unconscious bias training and cultural competency education. We will be expanding our impact by providing equity, diversity and inclusion education for family members of our team members. We are also driving these efforts at our medical school and experiencing positive outcomes. There is a strong voice and commitment from our dean in partnership with faculty, students and a dedicated physician leader to attract and support our diverse student population.
You devote your time as an instructor at the Center for Learning and Innovation, Northwell’s corporate university. Will you discuss the mission and impact of the Center?
It was Michael Dowling’s vision many years ago to have our own university. The university is comprised of our Center for Learning and Innovation (CLI) and the Patient Safety Institute (PSI). PSI is about ensuring quality patient care and safety outcomes. CLI houses enrichment learning, leader preparation, development programs and more. Its offerings include emotional intelligence, coaching and conflict management. The Center provides an opportunity for our team members from all over the organization to connect, learn and grow together. We continue to evolve the work of the Center to ensure that its programs and offerings are relevant and supporting the organization’s needs.
Northwell Health was on the front lines of the pandemic and treated more COVID patients than any other health system. How proud are you to see the strength and resilience of your team members during this challenging and uncertain time?
Proud is an understatement. I would not work anywhere else. We have a saying at Northwell – “I am made for this.” We also have a new branding campaign called “Raise Health.” The work that we have done for years, especially around culture development and emergency management, enabled our people to be made for this and they demonstrated their character, selflessness, courage and resilience during this unprecedented time. It is a privilege and honor to raise the standard of health alongside them.
Northwell Health is committed to fostering a diverse and inclusive work environment where people from all backgrounds are accepted, celebrated and respected. Discover a career well cared for here.
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Each year at Northwell Health, we host the Chefs Challenge, where our chefs and their team members collaborate and create unique, healthy dishes that may be offered to their patients in the near future.
This year six Northwell Health hospitals recently competed in the 2021 Chefs Challenge at Glen Cove Hospital. Chefs, cooks and registered dieticians assembled to prepare healthy and delicious three-course meals within five hours — and using an assigned set of ingredients, in the style of an Iron Chef competition!
Northern Westchester Hospital was awarded first place in the competition. The winning menu included a butternut squash and shrimp wonton appetizer; entrée of braised lamb osso buco (shank) with spring vegetables, Yukon gold potato and slow-roasted cherry tomato; and caramelized pineapple upside-down cake dessert. South Shore University Hospital placed second, with a menu featuring butternut squash noodles carbonara, and Lenox Hill Hospital, whose meal included an herb and pistachio crusted rack of lamb, placed third.
When people consider hospital dishes, they usually don’t picture restaurant-quality three–course meals. Northwell Health believes in redefining hospital food because food is medicine, and our culinary departments strive to provide patients with the same level of nutritional care as the clinical care they receive altogether.
Our culinary department and chefs raise the standard of hospital food by designing meals with fresh ingredients, including herbs and vegetables harvested from Northwell Health’s gardens. Northern Westchester donates food from its recently opened wellness garden to discharged patients leaving who are food insecure or vulnerable, while Lenox Hill’s Victory Greens garden is New York City’s only hospital-based, organic rooftop garden.
In addition, our teaching kitchens partner chefs and registered dietitians together to share healthy recipes, basic culinary skills and nutrition education with team members and patients.
At Northwell, we believe food has the power to heal. Learn more about our culinary careers.
Meeting our winning teams and their menus.
Appetizer: Butternut Squash and Shrimp Wontons
Entrée: Braised Lamb Shank Osso Buco with Spring Vegetables, Yukon Gold Potato and Slow-Roasted Cherry Tomato
Dessert: Caramelized Pineapple Upside-Down Cake with Cardamom Honey-Yogurt Sauce and Crystallized Pineapple
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Did you know: the average person who commutes one hour to work (each way) spends approximately two years of their life sitting in traffic by the time they reach retirement? A shorter commute means greater work-life balance. At Northwell Health, we have numerous Staten Island ambulatory care locations, which means it’s even easier to choose a closer commute matched with a valuable and rewarding career—one with growth and opportunity.
To give you more insight, read below to hear from Northwell medical assistants and administrative support associates who shared their experience of what it is like to work at some of these Staten Island locations.
“Prior to working at Northwell, I had a very long commute which made my workdays feel longer,” says Caty Takemoto, lead patient account representative with Northwell Health Physician Partners — Cardiology in Dyker Heights. Caty is responsible for billing, collections, third-party reimbursements, computer data entry, and retrieval. “Coming from New Jersey, the commute to Staten Island is relatively easy for me now and I love listening to my favorite songs in my car as I make my way to work.”
Katie Burns, senior medical assistant for Cohen Children’s Northwell Health Physician Partners Pediatric Surgical Specialists in Staten Island, also appreciates working closer to home and describes her professional growth and development with Northwell as fulfilling and life changing. “I have grown professionally throughout my time here at Northwell by taking on new challenges whenever they arise. As a medical assistant, many of my scoliosis surgical and bracing patients are young adolescents. It’s here that I can reinforce positive body image and provide emotional support to help them feel more confident as they heal.”
Helen Ruiz is a practice lead administrative support coordinator at Staten Island University Hospital South, Cardiology Department. Her role encompasses making sure that the physician at her practice has everything he needs to provide the best experience and care for our patients. “Working at Northwell Health in Staten Island has been extremely rewarding for me. My day begins with an easy commute and continues at a job where I am constantly learning new things and meeting great people who are very dedicated to their work. There is an opportunity to grow here, and I am grateful to be a part of the Northwell Health family.” Helen not only coordinates clerical duties, but she also greets and directs visitors, answers phones, takes messages, schedules appointments, collects payments, and maintains inventory of all office supplies.
Learn more about Staten Island opportunities at our ambulatory care centers here.
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