My first year: what it takes to be a nurse practitioner
The road from nurse to nurse practitioner (NP) presents new and exciting challenges, from managing complex care on a new team and oftentimes, working in a new environment. Taking this new path involves stepping outside your comfort zone to follow your passion.
In recognition of National NP Week, we spoke with NPs across our hospitals to get a look inside their journey thus far, including lessons learned and how they’re continuing to grow and develop as an NP.
It involves teamwork
As a new NP graduate, it’s important to communicate effectively with other clinicians on the care team – that includes not being afraid to ask questions and providing support to one another. Scott Snorteland, FNP-BC, from North Shore University Hospital feels a support system is crucial to a smooth transition into the role. “Without the help of my supervisor and my colleagues, I don’t know how I would have gotten through the first month. Teamwork is crucial to your role as an NP,” says Scott.
Merin Jacob, MS, ANP-C, who works in Employee Health Services (EHS) for Lenox Hill Hospital believes teamwork is most effective when you’re working with likeminded people. “Working in healthcare, we all have the same goal – to better the health of our patients and take care of each other. It’s important to put their safety and health first, and it makes it easier when you’re surrounded by those likeminded people who have the same goal in mind as you.”
Get comfortable with being uncomfortable
When you’re faced with new responsibilities and a new work environment, it can be overwhelming. However, it’s important to get past your insecurities, stay positive and be able to accept those new challenges. Meghan Billia, MS, FNP-C, who practices palliative care at Huntington Hospital found having a mentor helped her get through the first couple of months. “It’s so important to have people to go to and ask for advice or bounce ideas off of. My mentor, Nanci Berg, NP-C, was that person for me and really helped me through that transition period.”
A new challenge can also be exciting. Scott went from an RN in pediatrics at Cohen Children’s Medical Center to now working with adults as a family nurse practitioner in cardiovascular and thoracic surgery. “I knew going into this role that it was going to be challenging for me, but that’s partly why I took it. Getting out of your comfort zone and overcoming your fears is how you continue to grow.”
It’s more than clinical work, it’s about making connections
As a NP, making connections with your patients goes far beyond the bedside. You follow patients through a continuum of care – from 1:1 consults in an outpatient office to an inpatient stay, through discharge and back for follow-ups – it goes full circle. You build a sense of trust with your patients and it makes caring for them that more efficient.
Merin says working as an NP in EHS makes her feel like she’s part of a small community. “I spend time talking and building relationships with my patients because I know they may need to come back for follow-ups or new needs. You build a sense of trust with them and it’s a continuity of care outside the walls of the exam room that really makes a difference.”
Continue to grow
Every time you treat a patient, you’re faced with another opportunity to sharpen what you’ve learned. And ongoing education is crucial to being a successful advanced clinical provider. Scott, now seven weeks into his role as an NP, says he’s learned so much and is looking forward to continuing to intellectually challenge himself and advance his career.
“I’m amazed at how much I’ve learned from my first week as an NP to now. Going back to school provided me with the foundation I needed, but it always comes down to the hands-on experience. I’m still learning, and I’m OK with that because it’s how I’ll continue to reach my goals.”
Becoming an NP doesn’t just happen overnight or in orientation, recalls Tova Miller, AGACNP-BC, who practices internal medicine at Forest Hills Hospital. “It’s about understanding what you don’t know and utilizing what you do know. Being confident and continuing to learn helps you understand why we’re doing what we’re doing.”
Let your passion guide you
The hardest days can often leave the greatest impact on your career. It makes you remember why you made the choice to transition into an advanced role and challenge yourself to continue to do better.
“I feel that I’m really making a difference,” says Tova. “I make sure our patients are receiving the best patient care and it’s my goal to get them out of the hospital as soon as possible, and be safe while doing so. As an NP, I know I’m making a positive impact on peoples’ lives and it brings me happiness when I know I’ve done something to improve their quality of life.”
Making the transition is something you have to be ready for, according to Scott. “As challenging as it is some days, it’s equally rewarding. As nurse practitioners, we’re here to be role models and pave the way for higher education for other nurses. I’m excited I took this leap to advance my career and I hope others take the opportunity to do so.”
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Northwell Relay: Employee’s passion to honor a colleague gives birth to a new labor and delivery room
Over the span of six weeks, follow along with us during our first-ever Northwell Relay. Hear stories from our team members who are passionate about giving back to Northwell to support what matters most and making a real difference in patients’ lives.
Marianne DiStefano never counted the number of babies she delivered in her 30-year career, but it’s safe to say there were thousands. Everyone she encountered — coworkers, patients and families — recognized how much she loved her job as head nurse in labor and delivery at Staten Island University Hospital. It brought her indescribable joy.
This spring her coworkers honored her passion through the 2019 Northwell Health Walk at Staten Island. After Marianne’s passing in February 2018, her colleague Linda Spadafina set a team goal of raising $25,000 to name a labor-and-delivery room in Marianne’s honor within the new Gruppuso Family Women & Newborn Center, slated to be open late 2021.
“Marianne was a mentor and leader to many nurses during her career at Staten Island University Hospital,” says Laura Wenzel, senior director of maternal and child nursing. “It was heartwarming to see Linda and the staff collaborate with Marianne’s family to keep her legacy alive. Marianne continues to live on in the hearts of the nurses and families she impacted over the years.”
A star fundraiser raises the bar
Since the inception of the Northwell Health Walk at Staten Island in 2016, Linda Spadafina has been an exemplary committee member and team player who is made for unwavering support. As captain of Team Baby Steps, Linda raised more than $34,000 in the walk’s first three years to benefit Staten Island University Hospital. From “Taco Tuesdays” and “Waffle Wednesdays” to hosting big-ticket raffles and events, Linda’s fundraising tactics exemplify her creativity.
With 2019’s walk goal to honor Marianne, Linda took ownership of the challenge, bringing the hospital community together. “Even though we are part of a large hospital system, Staten Island University Hospital is still very much a community hospital,” Linda says. “The support that was shown at that walk in May is certainly proof of that.” With her persistence and dedication, and support from the walk committee, fellow employees and community members, the team surpassed their goal, raising nearly $30,000.
Employee generosity benefits our communities
Linda and her team exemplify the dedication that Northwell Health employees bring to their patients, each other and the places they work.
Northwell’s employee giving program — What matters most — offers team members additional ways to help us meet our $1 billion Outpacing the Impossible campaign goal. They can make a one-time gift, enroll in payroll deduction or contribute their myRecognition points to support the program or hospital of their choice.
Through their generosity and passion, Northwell Health employees like Linda are leading the way in helping push boundaries and redefine health care.
“Simply put, it’s a labor of love,” Linda says. “I do all of these crazy things because I love raising funds for this hospital and the community it supports.”
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From the Marine Corps to Human Resources: Jose’s career journey
Jose Rivera served as a sergeant in the Marine Corps before starting his Northwell career in 2005. Today he is a senior HR manager at the Orzac Center for Rehabilitation.
It was in the Marine Corps where Jose learned key skills that helped him thrive throughout his career at Northwell. Throughout his Northwell career, Jose held several manager positions at different locations, including LIJ Medical Center and Southside Hospital, before moving to the Orzac Center.
“I learned skills in the military which have helped me throughout my healthcare career,” says Jose. “I learned to be adaptable to change and resilient during tough times. Most important, I learned the value of being an engaged and approachable leader.”
For Jose, he knows that the transition from the military to a civilian career can be a difficult and stressful time for service members. “Hiring veterans is our commitment to these heroes,” he says. Jose has seen firsthand that veteran team members help our organization flourish: “Veterans bring a wealth of knowledge from their individual work ethic to innovative spirit and skill set. They are also committed to Northwell’s mission.”
Working at Northwell was the perfect next mission for Jose, allowing him to utilize the values and passion for leadership that had served him in his military career. It’s the team spirit and commitment to serving the community that makes him proud to come to work every day. “My favorite thing about working at Northwell is our people. I have met the most amazing, kind and fantastic people during my tenure with Northwell,” says Jose. “We have fantastic caregivers and I am proud that as an HR professional, I care for the caregiver.”
Learn more about Northwell’s commitment to military members.
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Our commitment to our team members’ well-being continues to evolve
Just as much as we’re focused on improving the wellness of our patients and communities, we’re committed to improving the emotional and physical health of our employees through a robust offering of well-being programs and resources. This year we worked to find new and innovative ways to do this and introduced several new confidential programs that use assessments, coaching, and follow-up resources to aid our team members in improving their well-being.
These resources were designed to assist employees in building personal healthy habits, manage stress, sleep better, plan care, and more conveniently and confidentially. It’s just one more way that we show our commitment and support for their physical and emotional health.
The newest web-based resource myHealthyBody helps individuals prevent and manage aches, pains and injuries through two different plans. The Prevention Plan helps all team members prevent common aches and injuries (musculoskeletal conditions dealing with muscles, ligaments, tendons, and bones) through a series of exercise videos. The Recovery Plan offers a comprehensive online health assessment for team members and their dependents 16 years of age or older who are enrolled in a Northwell medical plan and suggests the appropriate care setting for treatment or provides an exercise program to self-manage recovery.
myJoyable is a web- and app-based tool behavioral health resource designed to help individuals with everything from day-to-day stress to more challenging behavioral health experiences for full-time employees. this digital behavioral health resource is provided by the experts at Joyable, at no cost to our non-union, full and part-time benefits-eligible employees. With myJoyable, team members self-assess their level of well-being and select from a choice of services to pursue an eight-week, well-being journey. Services include basic tools or activities, digital coach therapy, or a referral in-person therapy.
Learn more about our benefits at jobs.northwell.edu/benefits
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How our medical office assistants are making a difference in patient’s lives
Medical office assistants are typically the first people our patients interact with during their visit, helping to assess the patients’ needs. They have the unique opportunity to gain invaluable healthcare experience while developing their own skills and passion for patient care. And at Northwell, medical office assistants enjoy the close-knit atmosphere of working at a practice while still having access to career opportunities at New York State’s largest healthcare provider and private employer with 750+ ambulatory locations and beyond. With an unmatched combination of ongoing training, educational opportunities and tuition assistance, our medical office assistants are able to deliver care while they grow their career.
Hear from some of our medical office assistants on how they are making a difference at Northwell:
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Northwell Relay: Northwell runner races for caregivers in TCS New York City Marathon
Over the span of six weeks, follow along with us during our first-ever Northwell Relay. Hear stories from our team members who are passionate about giving back to Northwell to support what matters most and making a real difference in patients’ lives.
Our employees support the mission of Northwell Health every day with their energy, their enthusiasm and their expertise. On November 3, 2019, some will also support our mission with their feet.
As an official charity sponsor of the 2019 TCS New York City Marathon, Northwell Health secured 15 guaranteed entries for employees who wished to run the marathon as part of Team Northwell. Runners support Northwell by raising at least $3,000, designating the funds for What matters most to them. In addition, this year we are expanding Team Northwell. Employees who received their own lottery entry to the marathon are also eligible to join Team Northwell and fundraise for an area close to their heart.
First-time marathoner Michael Goldberg, MBA, MS, executive director of Long Island Jewish Medical Center, shared with us what inspired him to take up the challenge:
What’s the best part of your role at Northwell Health?
The best part of being the executive director of Long Island Jewish Medical Center (LIJ) at Northwell is the opportunity to interact with team members, patients and families, and the community. Each day I’m inspired by the accomplishments our team members share with me throughout the hospital. I see the pride they have in their accomplishments and in health care that represents a meaningful impact we’ve made in someone’s life.
This is further reinforced when I speak with the patients and their families, and they validate and share with me how our teams impact their lives. Seeing the results of our actions to constantly make how we deliver health care better makes this role at Northwell so rewarding.
What inspired you to run the TCS New York City Marathon?
Running the TCS New York City Marathon is recognized as a significant physical and mental challenge. I’m determined to run and finish the New York City Marathon because of how difficult it is. I’ve never been a runner, nor do I enjoy running; however, it’s the idea that I can work to achieve something so difficult that interests me. When I complete in the New York City Marathon, I want to show my daughters that with hard work and focused effort anything is possible.
Why is it important to you to give back to Northwell?
I’m proud of Northwell Health and the ways in which our organization makes an impact in the lives of so many. Over the past 19 years, I’ve had the opportunity to grow from an intern in the finance department to now serving as LIJ’s executive director, and for that I am forever grateful. Northwell offers our team members jobs that enable them to have a rewarding career and provide for their families. Additionally, Northwell invests in many ways to make our community a better place. I can’t think of a better organization to give back to.
What area are you fundraising for at Northwell Health? Why does this area matter most to you?
I’m running to help fundraise for and raise awareness of the need to expand the resources we provide to caregivers. Working at LIJ Medical Center, I see caregivers throughout our facility. They accompany a loved one to the Emergency Department. They occupy our waiting rooms while their friend or family member is in surgery or having a procedure. They are a patient’s ride to an appointment, they are their advocates and they are the ones by the bedside hoping for everything to be OK.
Most of what we do centers around the clinical services we offer to our patients, and I think we have an obligation to create a greater service to those who generously give their time, energy, and sometimes financial support to their loved ones.
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Meet Truly Together Physician Assistant Ladise Everett
This post is part of a blog series highlighting Northwell Health’s Advanced Clinical Providers (ACP). Each Northwell Health employee was nominated by their manager as an individual who exemplifies a Northwell Health value.
This month, we’re proud to introduce to you Ladise Everett who currently works as a physician assistant in the Department of Medicine at North Shore University Hospital (NSUH). Read below to learn more about her and her journey as an ACP at Northwell Health.
When Ladise was younger, she always dreamt of working as a caregiver, and when she got to college she realized that a career as a physician assistant was her true calling. Her desire for work/life balance and a family played a huge role in leading her to a career at Northwell at NSUH, where she has worked since 2005 as a physician assistant (PA).
While working within the Department of Medicine, Ladise spends a lot of her time providing care to admitted patients in the Emergency Department (ED). “I feel that I have an amazing job in the ED as a PA because you have the ability to help impact immediate positive change for patients and change outcomes,” says Ladise.
During her time at Northwell, she also has taken on many large projects which has showcased her approach to leadership. Others describe Ladise as a leader who always recognizes every team member on each project, large or small, with a smile and a heart to help. They know her infectious and positive attitude is just one of the many reasons why her team loves to work with her. It was this positivity, along with her dedication to care, that led Ladise to win PA of the Year at NSUH’s 3rd Annual North Star Gala this year.
And her team is with her every step of the way as they togetherness extends beyond patient care to include picnics, holiday parties, fundraising and more. “Our team really supports one another and we have created a family-like environment,” says Ladise. “That is hands down why I would work here as a PA.”
Ladise doesn’t just impact her team with positivity, she also impacts the next generation of healthcare leaders. When she isn’t providing direct patient care, she is working as a preceptor mentoring newly hired physician assistants and nurse practitioners. Ladise says, “by being a role model, you can give back to not only the individual but to future patients by developing that high standard of care.”
If you’re Made for working with a team of exceptional ACPs, explore our opportunities here.
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An Appointment With: Dr. Dwayne Breining, Executive Director, Northwell Health Labs
Starting his Northwell Health career as the director of Lab/Pathology at LIJ Valley Stream Hospital 13 years ago, Dr. Dwanye Breining held that title at multiple Northwell hospitals before coming to our Core Laboratory. Now as executive director of the Northwell Laboratories, he leads the talented team that coordinates laboratory testing for our new Core Laboratory at the Center for Advanced Medicine (CFAM), the new Core Microbiology Laboratory at Little Neck Parkway, and the 43 hospital laboratories that rely on our laboratories for reference testing. Northwell Labs is also responsible for testing for physician offices, nursing homes, the Department of Health, clinical trials, urgent care centers and more.
We sat down with Dr. Breining to discuss the growth of careers within Northwell Labs.
What types of careers are available within Northwell Labs?
While I think everyone is aware that we employ many MD & DO pathologists, as well as PhDs, laboratory technologists, and phlebotomists, not everyone knows that we also have people in sales and finance, as well as numerous IT specialists, data analysts, customer service representatives, materials management personnel and many delivery vehicle operators, and even a pharmacist. It is indeed a very big department, and we are a 24/7/365 operation – laboratory services never stop.
What makes our Labs at Northwell unique?
I like to think that we combine the best of both worlds: the high-efficiency of a commercial lab-type setting with the personal touch and hands-on engagement of your local hospital lab that knows you as a patient, and your physician as a colleague. As the largest nonprofit health system lab in the country, we have access to the most advanced medical testing technology available, including the largest Roche chemistry automation line in North America at the CFAM lab and the largest Kiestra automated microbiology system at the Little Neck Lab.
We are recognized internationally as an innovator in the laboratory industry, not just on the technology side but also in the business arena through forming unique partnerships with other health systems such as the one we formed with NYC Health & Hospitals, in which we also serve as the Core Laboratory for their 18 hospitals and affiliated clinics. Another unique innovation we just launched, and are especially proud of, is LabFly. This is an Uber-like app, available for both iOS and Android devices, to have our phlebotomy services come to you, in your home or office at whatever time is convenient, for a low convenience fee. We are seeing rapidly growing interest in this type of service.
Why should Bio/Chem students who are unsure of what they want to do as a career explore the clinical lab field?
The level of fulfillment and sense of purpose one derives from working within healthcare in general, and knowing that the work you do directly affects the well-being of our community, is second to none, as any healthcare professional can attest. In the lab tech arena specifically, you will never be bored, as there are over 30 different tech sub-specialty areas in which to train, which creates many opportunities for career advancement. There is regular interaction with colleagues from all aspects of the lab, and also with physicians, office and hospital staff, and even school students and the general public at times. In addition, many of our Laboratory Information System computer specialists started out as lab techs, and are now trained and regularly installing and troubleshooting the highly advanced medical information systems that make modern healthcare run.
Why is Northwell an employer of choice for lab professionals?
Because of our demanding position within a large, leading healthcare system, we will always be at the cutting edge of clinical laboratory medicine. There are abundant opportunities for career evolution and advancement, and our staff can choose to partake in as much as they like. We work hard to create a comfortable and collegial work environment (after all, we all spend almost half our waking hours at work) because we want to attract and retain the best of the best.
Where do you see the future of clinical laboratory sciences evolving?
The future of the lab industry is incredibly bright. New testing technology keeps coming along faster than we can automate the simpler testing, and it is always a challenge to have enough techs coming on-board to keep up with it. In addition, we are already seeing opportunities for the lab to step more forward in healthcare, and participate in things like patient risk assessment, care coordination and escalation, and population health, especially given an aging population., We expect these trends to continue well into the future.
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Investing in the future of nursing with our Nurse Extern Program
Our Nurse Extern Program is providing junior BSN students with a unique experience at the bedside within a Northwell Health hospital. Every summer, selected nursing students have the opportunity to participate in our rewarding eight-week paid program. Guided by preceptors, these future nurses develop a strong skill set all while strengthening their passion for delivering care.
This unique experience is a powerful stepping stone for nursing students. Nurse externs spend their program shadowing nurses to see first-hand what it’s like to work in a hospital setting. By introducing them to specialties they won’t see in their clinical rotations, such as the operating room, students enter their senior year with more confidence and a better understanding of which specialty they want to develop their career in.
Beyond learning how to deliver bedside care, students participate in educational in-services presented by our nurse educators and leadership, while building lasting relationships with their peers. Externs also work together to complete a final project to present to nursing leadership at the end of their program.
The 2019 program hosted 91 nurse externs at 15 hospitals in over seven specialties, a 30% increase in nurse externs since 2018.With the growth of our program, more students are able to gain an invaluable foundation to build their nursing career.
Are you Made for the future of nursing? Learn more about our Nurse Extern Program here!
Hear from 2019’s summer Nurse Externs on why they loved our Nurse Extern Program:
Amanda Steinberg,
University of Michigan
“Not only did Northwell’s externship program provide me with the tools to enhance essential nursing skills, but it also allowed me to understand that the smallest act of caring is the true vulnerability of nursing.”
Caroline Turansky,
Boston College
“This summer I had the opportunity to work as an extern in the OR. In just eight short weeks, I learned more than I ever thought possible through both my time on the floor and educational sessions. Every aspect of this program fostered my growth as a nursing student, and it was truly an invaluable experience.”
Chris Peppe,
St. Joseph’s College
“My externship was the most informative eight weeks of nursing knowledge and practice that I have experienced thus far in my career. The Southside Hospital nurse educators and staff provided me with education, engaging experiences and knowledge that I will utilize throughout my entire nursing career.”
Dana Galgano,
Villanova University
“This has been one of the most rewarding experiences of my life. You not only gain experience in both clinical practice and critical thinking, but you also get to form a relationship with your preceptor who quickly becomes an incredible mentor and role model. I was able to learn the intricate inner workings of what life is like being a bedside nurse on the floor.”
Eizle Bianca Salonga,
Molloy College
“My experience in the OR externship at Long Island Jewish Medical Centeris truly unforgettable. The action I’ve seen, the knowledge I’ve gained, and the confidence I developed is unparalleled to all my clinical rotations combined. The staff also welcomed me with open arms since day one and I truly felt like I was a part of the team.”
Erin Pasquale,
Villanova University
“My experience at Zucker Hillside Hospital as a nurse extern was extremely rewarding. This program has given me added confidence in my nursing abilities as I enter my senior year at Villanova University.”
Hannah Giannico,
SUNY Farmingdale
“This was an amazing opportunity that will not be forgotten. Every day I learned something new as I worked hands-on with my preceptor. I gained so much knowledge, critical thinking skills, and imperative lessons that will help me excel as a future registered nurse.”
Jaime Lambrinon,
Sacred Heart University
“The Nurse Extern Program not only provided me with the tools to succeed but guided me along the way. I received hands-on experience, which allowed me to utilize the skills I’ve learned with the support from an amazing preceptor. I will take this with me throughout my nursing career.”
Jessica Koch,
Mount Saint Mary College
“My experience this summer boosted my confidence and provided me with countless learning opportunities. As I progressed through my eight weeks I adapted, gained confidence and saw what nursing really is. This experience introduced me to an amazing hospital staff who enhanced my clinical skills.”
Jillian Arrigan,
Molloy College
“My externship will forever have an impact on the way I approach my career in nursing. For eight weeks in the Pediatric ICU I worked alongside the most welcoming preceptors. Not only has this increased my clinical and practical experience and confidence, but it has shown me the true importance of caring for families, in both good times and in bad.”
Katie Campilii,
Fairfield University
“This program not only made me a better nurse but a better person. With the entire staff wanting to help and teach you everything they know. I am so lucky I was able to spend this summer working in the emergency program at Northern Westchester Hospital.”
Mackenzie Nyitray,
Saint Joseph’s College
“The externship program allowed me to further build up my nursing skills. It taught me time management and efficiency. This program proved to me why I love nursing so much. Getting to do what I love at an earlier stage encouraged me to keep learning and do my best for the people I will caring for in the future.”
Nicholas Whelan,
Towson University
“The externship allowed me to build myself as a professional and prepare for employment following graduation. I have this externship to thank for skills I was able to develop this summer, and hope to return to Northwell as a registered nurse.”
Nikki Mangialino,
Molloy College
“I had an amazing opportunity as an extern working with fantastic nurses in the PACU. This program has helped me gain lifelong knowledge and confidence in my skills, how I care for my patients, and my communication with other healthcare professionals. I feel so much more confident entering my senior year of nursing school.”
Selena Sabu,
Adelphi University
“Working as an extern in the OR I got to learn what it was like to connect with patients and help them stay relaxed during their procedures. The staff was super welcoming and made my learning experience so great. I felt confident walking away with the knowledge I’ve gained and the new skills I’ve learned. ”
Check out some of our nurse externs on location:
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Day in the life: Central Sterile Processing Technician
Instrument sterilization is a vital step in any surgical procedure, but you may not always think about what goes into the process – or who’s doing it. At Northwell, we know our sterile processing technicians are invaluable members of our operating rooms. These technicians handle the sterilization of our instruments from decontamination to dispatch all inside our new centralized facility in Bethpage, NY. Working in the world’s largest sterile processing center, our technicians provide around-the-clock services using the most innovative technology available.
“Our new central sterile processing facility was built with the comfort of our sterile processing technicians in mind,” says Marc MacLaren, RN, BSN, MSN, program director of System Sterile Operations. “As we continue to grow and refine our procedures, we listen to their feedback. The work our technicians do every day is changing the way people look at sterile processing and defining the future of where the industry is going.”
Follow a day in the life of some of our sterile processing technicians at our new state-of-the-art central sterile processing facility in Bethpage.
Step 1: Surgical instruments are brought in for the decontamination team
The first step of sterilization is decontamination. With the facility servicing operating rooms from hospitals all across Northwell, it’s important for our central sterile processing technicians in the decontamination room to handle each delivery promptly and efficiently. The technicians soak the trays as they come in, hand washing them before placing them on the cart to go through the automated sterilized washers.
Step 2: Instruments are unloaded and tracked through automated systems
After the instruments go through the washing cycle, a sterile processing technician unloads the clean instruments from the machine into the ‘clean room’ which is kept sterile to protect the instruments. Each tray is processed through a barcode system so it can be tracked throughout the sterilization process. “My favorite thing is how organized our team is to keep things running smoothly,” says Libin John, supervisor, central sterile. “It’s also great knowing our work is helping patients even though we don’t have a clinical degree.”
Step 3: Sterile processing technicians sort trays to create priority order
The washed trays are then sorted in priority order. And with the facility’s capacity to handle a maximum of 22 million instruments a year, our technicians know the important role keeping the trays in priority order plays in ensuring prompt delivery back to the hospitals. Caprice Morgan, lead sterile processing technician, places the trays on shelves to mark them for the proper turnaround time. “I love working as a sterile processing tech because you are always learning new things,” says Caprice. “Every day is a new opportunity to grow.”
Step 4: Instruments are counted and passed through a safety test
Once the trays are separated, the instruments are counted, inspected and placed for packing by our technicians. It’s a vital step to make sure that the instruments are not only accounted for, but properly hand-washed and still maintaining their integrity. “It’s great being able to work on the instruments and know that even though you’re not in the operating room, you still are a part of the surgery helping that patient,” says Kevin Vega, sterile processing technician.
Step 5: Team members package the instruments for sterilization
Clean instrument trays are then packaged by the technicians. Packaging the instruments keeps them safe for when they are placed into sterilizers to finish disinfection before their return to the hospitals. The work spaces in the new facility allow for plenty of room for packing the large trays and individual instruments. “At the new Bethpage facility there’s more room to work and more space for everybody” says sterile processing assistant Patty Guess, who transferred to the facility from a Northwell hospital in April.
Step 6: Instrument trays are sent into the sterilization systems
Now that the instrument trays have been packaged, they’re ready for the final step of sterilization. Sterile processing technicians track and check the trays before placing them in autoclaves (which use steam at high temperatures to sterilize) or into low temperature sterilizers (which use low temperatures and gas to ensure missing something here) depending on the needs of the instrument. “This is my favorite spot to work because it keeps me on my toes,” says Gregory Thurneau, sterile processing technician. “I did it for eight years at Long Island Jewish Medical Center and now being able to do it at the Bethpage facility gives me an opportunity to expand my horizons.”
Step 7: Technicians sort the trays for hospital dispatch
Trays are passed directly through the sterilization systems built into the wall moving them from the ‘clean room’ to dispatch. There they are prepared for delivery back to the hospital. Once the trays have been tracked and accounted for, sterile processing technicians sort them into their respective cabinets for the transport teams. “It’s an important part of making sure the hospitals are getting their trays on time,” says Thomas Varkey, sterile processing technician. “Being part of that helps me make sure the patients get the care they need when they need it.”
Interested in becoming a central sterile processing technician? Explore job opportunities today!
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Faces of Oncology Care: Nurse Practitioners and Physician Assistants
The oncology team members at the Northwell Health Cancer Institute provide cancer care to more New Yorkers than any other health care provider. And with so many patients trusting the Northwell Health Cancer Institute for their treatments, our advanced clinical providers are helping make a difference on a large scale. Our nurse practitioners and physician assistants aren’t just helping our patients survive, they’re helping them thrive.
Meet some of our advanced clinical providers below and hear what makes them passionate about working in oncology care.
Working at Northwell for more than 20 years, Keara has dedicated more than half of those to oncology care. As a PA, she embraces the fact that she has the opportunity to change lives of those facing a cancer diagnosis.
“I’m no different from everyone else,” she says. “Cancer touched my life at a young age when my grandfather battled and eventually lost his life due to metastatic colon cancer. That experience changed me in a way that would shape my life.”
Being a PA allows Keara to not only deliver care to her patients, but to be there for them: “In addition to being a part of fascinating scientific discoveries, I am able to ease a patient’s fear and give them hope. I bring smiles, comfort, compassion, hugs and even laughter back into their world. We treat cancer like a chronic illness, not a terminal illness.”
Having worked in oncology outside of Northwell, Keara knows there’s no place like Northwell. “I saw firsthand how differently we care for our patients and their families through unparalleled compassion, empathy and genuine concern. I have had the opportunity to work alongside some of the most wonderful nurses, doctors, and support staff I could have ever hoped for.”
Jennie Hernandez has worked at Northwell for four years at the Monter Cancer Center where she specializes in gynecologic medical oncology.
For Jennie, choosing oncology as her specialty was clear. “I always knew I would end up working in oncology,” she says. “There are a lot of exciting advancements being made and I want to be part of finding a cure for cancer.”
At Northwell, Jennie feels empowered as part of a close team that is always researching and going the extra mile to provide patients with the best care and treatment options. “Working here has helped me develop into the PA I have always wanted to be. The opportunities to help patients with the resources we have are endless and we continue to do more.”
It’s not just innovative treatments and research that makes her job worth it, but the people. In a specialty that can be emotionally difficult, Jennie finds the relationships she develops with her patients are what makes her job so special. “I could not imagine doing anything else because of the relationships I get to create with my patients and their families,” she says. “I feel like they are my family. It’s a close relationship that helps us both get through every day to make the next day an even better one.”
Starting her Northwell career as a nurse in the MICU at North Shore University Hospital (NSUH) in 2011, Eva McLoughlin made the decision to return to school to become an NP.
The intricacy of bone marrow transplants piqued her interest in oncology and brought her to Monter Cancer Center after she graduated. There she works delivering care on the bone marrow transplant team: “As an NP on the bone marrow transplant team, I am able to help ensure patients have the best quality of life in their time of need.”
Eva takes pride in the fact that her actions are able to change not only a patient’s condition but their outlook. “Every day I have the opportunity to influence a patient’s life in a positive way,” she says.
With 11 years of nursing experience in breast and gynecologic cancer, Elena Palau knows the difference advanced clinical providers can make for their patients. Starting her career as a registered nurse, Elena is now the supervising nurse practitioner at Monter.
“Oncology is a dynamic practice,” says Elena. “It is difficult for the family and patient undergoing treatment and its related side effects but what is gratifying is that with excellent treatments, you may see the patient’s disease respond.”
At Monter, she finds it rewarding to work with the entire oncology care team: “I work with excellent oncologists, nurses and administrative leaders who value my work, opinion, and leadership commitment. To her the most important part of oncology care is, of course, her patients. “It’s important to make the patients understand that you care and to hear what they are saying. As an NP, I can offer clinical help and it’s very rewarding when treatment is successful.”
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Develop cutting-edge applications in Software Engineering Internship
Do you have an insatiable curiosity for new ideas and building innovative software? Then you might be Made for Northwell Health’s Software Engineering Internship!
This year Northwell launched a new Software Engineering Internship where our interns worked at the forefront of building new technology for healthcare as part of the Northwell Health Information Technology Innovation Center. With over 400 applicants, five top candidates with varied skill sets were selected to form our first elite summer cohort.
Our summer interns had the opportunity use the latest technologies to build advanced modern software that will deliver real value to our patients, clinicians and organization. Operating like a startup, the team incubated new ideas and worked collaboratively in an agile environment like a commercial software development team.
Joining the team of software engineers, product managers and UX designers, our interns are bringing new ideas to life with the goal of having a pilot-ready software for deployment at our hospitals at the end of their internship. Each intern was mentored by a software engineer to ensure their success throughout the summer.
During their first week, interns attended a Coding Boot Camp, followed by the kick-off of two full stack projects. After presentations from stakeholders outlining important requirements, the interns were off and running in two small teams creating architecture to review with their mentors, running daily stand-up meetings and presenting to stakeholders for feedback.
While delivering projects, students learned about cutting edge technologies and work with the latest development methodologies and frameworks, including self-organizing to create their own development boards and run their own Scrum stand-ups. “The working environment is great,” says Xuliang Sun, a dual Masters student at Carnegie Mellon studying Civil Engineering and Technology Innovation Management. “We work in an open space and our mentors are there to help us. We can easily jump into the huddle room and whiteboard the solution together.”
Nic Lorenzen, senior development lead for the Innovation Software Engineering team believes in giving interns the opportunity to push their comfort zone. He adds, “By the end of summer, they will have created continuous deployment pipelines that push out Microsoft Azure function microservice backends, progressive reactive front end applications and leveraged SignalR for real-time communication. Our interns won’t just ship code like every intern yearns to do; they will ship clean, maintainable code that they can be proud of and we can use and build off of for years to come.”
Ready to gain experience for your future career? Applications are now open!
Let’s hear what our interns have to say about their summer so far:
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Celebrating diversity, culture and traditions through the Mid-Autumn Festival
The Mid-Autumn Festival is a celebration in Asian culture of hard work, harvest and family. This year, Northwell Health’s Bridges Asian Business Employee Resource Group (BERG) led celebrations throughout the health system for our team members to connect with each other and our patients.
We talked to two of the BERG leaders to learn a more about the Mid-Autumn Festival and the importance of creating a workplace where all holidays are celebrated.
Hoi-Sze (Suki) To, practice administrative manager, Colorectal Surgery, Lenox Hill Hospital and co-lead, Bridges Asian BERG, Western Region
What is the Bridges Asian BERG?
The BERG was created to enhance engagement, innovation, talent development, and promote an inclusive culture ensuring the delivery of culturally and linguistically sensitive, quality patient care. The Asian BERG nurtures a diverse, inclusive workforce that aligns with Northwell’s mission, values, business practices, and objectives.
What are the benefits of becoming a member of the Bridges Asian BERG?
It provides the opportunity for professional development and networking, a collective voice, a role in fostering community support, and most importantly, broadening cultural awareness throughout Northwell and the communities we serve. I joined the group because there is a need to address the importance of cultural diversity when providing patient care.
There are many Chinese American patients from the Asian communities Northwell serves and it is critical for us to create a comfortable and culturally-sensitive environment. For example, one of Lenox Hill Hospital’s prominent colorectal surgeons, Dr. Joseph Martz, would proactively translated the medical consent forms into the Chinese language and also recruited bilingual support staff in order to communicate effectively with his patients. Our BERG now helps with these needs.
How do you celebrate the festival?
The Mid-Autumn Festival is a chance for families to spend time together, just like Thanksgiving. One of the most common ways to celebrate is by eating moon cakes. Moon cakes are a dense, sweet pastry that’s baked or steamed and typically enjoyed with tea. You can also find moon cakes in other flavors such as green tea and chocolate. Many communities also celebrate by lighting paper lanterns because the lanterns serve a practical purpose of lighting the way as friends and family stay up to appreciate the full moon late into the night.
Yue (Lulu) Liu, senior administrative manager, Cardiothoracic Surgery, Lenox Hill Hospital and co-lead of the Bridges Asian BERG, Western Region
Why is the Mid-Autumn Festival important to Northwell?
The Mid-Autumn festival is important to Northwell because this is a holiday that is celebrated throughout Asia and by many of our employees. This year, the Mid-Autumn Festival was celebrated at Lenox Hill Hospital. The celebration was a collaboration with the Office of Diversity & Inclusion, Lenox Hill Hospital’s Human Resources, and the Lenox Hill Department of Food and Nutrition Services. The event was very well received and brought patients, hospital staff and leadership together.
Why did you become a member of the Bridges Asian BERG?
Prior to becoming a member of Bridges Asian BERG, I noticed there was a shortage of culturally and linguistically sensitive patient materials. My team and I would spend hours translating the pre-procedure and post-op care instructions over the phone with our Asian patients. After joining the Bridges Asian BERG, I started to collaborate with the Chinese Language Advisory Board (LAB), where we would help procure this information for the Northwell Health Physician Partner practices when they were providing care to the Asian American population.
How do you celebrate the festival?
During the moon festival my family and I always enjoy a meal that ends with sampling a of moon cakes and a special tea my mom selects to pair with the moon cakes. For me, the most important part of the moon festival is spending time with my family, being appreciative of our loved ones, creating new memories, and maintaining the bonds that we have.
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My experience in the HMP internship that led to a full-time job after college graduation
Written by: Megan McKenna, Georgetown University, Healthcare Management Program Summer Associate 19′
When I went off to college, I thought I knew exactly what I wanted to be. I was going to be a doctor. However, I quickly realized that it wasn’t for me, so I pursued other interests in government and American studies. When it came time to start looking for a job the summer after my sophomore year, I took one with a home healthcare company, never expecting for it to start me down a path of healthcare administration. I found that I really enjoyed working with clinicians in a collaborative space to solve problems and help patients. I wanted to learn more about what it would mean to have a non-clinical career in healthcare, so I applied to the Healthcare Management Program (HMP) Internship at Northwell Health. I was ecstatic when I got the call that I had been offered a position as an HMP 2019 summer associate.
This past summer, I had the incredible opportunity to work at Phelps Hospital in Sleepy Hollow, NY. When I arrived for my first day, I didn’t know what to expect. I was excited and a little bit nervous – I didn’t know the first thing about hospital administration. When I found out that I would be working in the Emergency Department, I was really excited to be in a fast-paced and dynamic department that plays such a critical role in the hospital and the community.
During my time at Phelps, I had the opportunity to develop skills in project management, data analytics and learn about hospital operations. I was able to build relationships with clinicians and administrators who were really generous with their time and were invested in helping me learn and grow. Everyone was very welcoming and quickly I felt like I was a valued member of the team. Through my projects, I saw firsthand the complexities of hospital operations and the inspiring collaborative work that is essential not only to keep hospitals running, but also to power the entire health system.
Coming into this program, I wanted to be able to explore my interest in healthcare administration because it is not something that I study in school, but I was able to accomplish so much more than that. Not only has this program has allowed me to solidify my interest in healthcare and see the immense opportunity that there is in this field, but I was able to meet inspiring leaders, learn from my peers, and take on new challenges.
Megan has been offered and accepted a full-time position in the Management Associate Program as an Associate at Lenox Hill Hospital once she graduates from Georgetown University in May.
Submit your resume to become a Summer Associate in the 2020 Healthcare Management Program Internship.
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Aldony’s journey to leadership at Northwell and in the Military Reserves
Growing up, Aldony “Al” Fernandez always dreamed of serving our country and being a soldier.
“I had the mindset that one day I would join the military and become an officer to not only serve our country, but also help guide, lead, and mentor others,” says Al.
This goal of helping to protect our country came true after Al had already started his Northwell career journey. After joining the organization in 2015 as a talent acquisition (TA) specialist, Al joined the US Army National Guard in 2016.
Today, Al has become a leader in the Reserves, and at Northwell as well. Along with his promotion to manager for the ambulatory region in 2018, Al has recently been promoted to a Lieutenant in the Army.
“Northwell is the most military friendly company that I know of,” says Al. “I have felt nothing but support and respect through my time at Northwell. Everyone has been not only understanding of my need to balance my work life, Army life and personal life, but also proud and thankful of my service.”
When he began his Northwell career, Al had the drive to keep learning. As a TA specialist, he worked on a number of projects both inside and outside of his department, took classes at Northwell’s Center for Learning and Innovation (CLI), and read self-development books. Since his promotion, Al has continued his CLI training with the Leadership Essentials Sessions.
But it was while training to become a Lieutenant where he found invaluable lessons in leadership.
“As I was attending the Army Officer Candidate School to become a Lieutenant, I took many leadership, counseling, and tactics classes. This plus the intense training helped me understand the value of leading rather than just managing,” shares Al. “It has truly defined what the word ‘team’ really means and the great accomplishments that working together as a unit can allow us to achieve.”
Northwell’s continued support of Al’s military leave has enabled him to continue to thrive both in the office and in the Army.
And serving in the Reserves has only made Al happier in his position at Northwell: “It has been a tough road, but definitely rewarding – today I am proud to call myself a Lieutenant in the US Army National Guard. It’s made me prouder of our organization and who we are, and it has helped me become selfless and a better leader here at Northwell.”
Learn more about Northwell’s commitment to military members.
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Meet Truly Compassionate Physician Assistant in Orthopedic Surgery Jose Cruz
This post is part of a blog series highlighting Northwell Health’s Advanced Clinical Providers (ACP). Each Northwell Health employee was nominated by their manager as an individual who exemplifies a Northwell Health value.
This month, we’re proud to introduce you to the Truly Compassionate, Jose Cruz who is currently a physician assistant in Orthopedic Surgery at North Shore University Hospital (NSUH) in Manhasset, New York. Read below to learn more about Jose and what it’s like to be an ACP at Northwell.
Jose began working in Orthopedics at NSUH in 2015, after completing several surgical rotations as a PA student within the Northwell Health system. His career has been a journey inspired by his interest in exercise science and sports medicine. He was introduced to the profession by a professor who was his mentor and he became motivated to pursue PA studies by shadowing a family friend who was already an orthopedic PA.
“I always knew I wanted to work in a hospital setting, especially in a trauma center,” says Jose. “I knew that working at NSUH would provide me an opportunity to see a broad variety of patient issues, and that this would keep me on my toes and continuously learning.”
Jose credits his colleagues among the Northwell clinical team for making every day engaging and fun. He enjoys the innovation and diversity at Northwell, and working for this health system makes him feel part of the evolution of health care.
“I have grown a lot since I first started here. I feel I am constantly changing, growing and learning from interacting with patients. I would definitely recommend other PA’s considering a career in this geographic region to work for Northwell. It is not only a very strong and stable health system, but they’re also progressive.”
The reason that Jose has been recognized for his compassion is simple. As he says, “I treat all of my patients as if they were family. I have a lot of very positive patient experiences and memories.”
We’re proud that Jose is part of our team. If you’re Made for working with a team of exceptional ACPs, explore our opportunities at Northwell Health.
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Northwell’s culinary tuition forgiveness program is the icing on the cake for Nicole’s career advancement
Northwell Health is now offering a tuition forgiveness program for aspiring chefs. Available to eligible new Northwell culinary team members, this new program offers up to $10,000 in student loan repayment for Culinary Arts degree graduates over a period of two years. Nicole Feliz, a chef at North Shore University Hospital, is the first to receive this exciting opportunity.
“It was very humbling to find out that I would be the first to receive tuition forgiveness as a culinary member at Northwell Health,” says Nicole, a graduate of the Culinary Institute of America (CIA).
By introducing a tuition forgiveness program, Northwell aims to educate and attract innovative culinary students and recent graduates to culinary careers in healthcare. In addition to the forgiveness program, eligible employees can receive tuition reimbursement to further their education starting after one year of employment.
Nicole’s interest in cooking was sparked at a young age as she cooked with her mother and experienced how the power of food can bring people together. But it wasn’t until Nicole read an article in a newspaper featuring Chef Bruno Tison, VP of system food services and corporate chef at Northwell that she thought about following her culinary career dreams in a healthcare setting.
“Reading about him saying that his vision and duty was to put restaurant-quality food in the healthcare industry inspired me,” says Nicole. “I have always looked up to him and his culinary career, and I can’t think of another industry outside of healthcare that would be as self-gratifying for me to contribute to.”
With a new mission in mind, Nicole joined the Northwell culinary team as a second cook through FlexStaff, Northwell’s internal temporary staffing agency. Less than a year later, she was promoted to a full-time tournant chef at North Shore University Hospital. Now, through her work at Northwell, she can leverage her skills to provide nutritious food that brings people together, and helps them throughout their healing process.
“I love working at Northwell because everyone shares the same vision and is dedicated to the mission. My team and our collaboration makes the job seamless.”
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Faces of Oncology Care: Northwell Health Cancer Institute Research Nurses
As one of the largest cancer programs in the New York metropolitan area, the Northwell Health Cancer Institute treats more New Yorkers for cancer than any other health care provider. With the trust of so many, our oncology team members work passionately to help patients thrive.
Unique partnerships such as with the Cold Spring Harbor Laboratory, help this goal as Northwell’s research nurses have the opportunity to work on innovative clinical trials that provide patients with the most promising treatments. And beyond just providing care, their compassion is changing the lives of our patients and their families.
Meet some of our inspiring research nurses below and hear what makes them passionate about oncology research.
Having worked at Northwell Health since 1987, Diane has been a registered nurse in various specialties including post-partum, nursery, medical/surgical, telemetry, and cardiovascular.
But Diane’s interest in clinical research was always in oncology research. “I lost my oldest sister to cancer when I was 12 years old. I witnessed firsthand the impact a cancer diagnosis can have on an entire family. The respect and dignity that was shown to my sister and our family still resonates within me to this day,” says Diane. “That is what inspired me to become a nurse and Northwell Health enabled me to fulfill my dream including earning my bachelor’s degree in 2016.”
This passion for oncology care has only strengthened since she’s become a research nurse “I love working in oncology because each day I have the opportunity to make a difference in someone’s life. I come to work knowing that inside this building we have the ability to change lives forever through clinical research. Clinical research is important because it works to find better ways to prevent, detect, or treat cancer and learn new approaches to therapy.”
Beyond just the clinical trials that Diane works on every day to help improve the lives of patients with cancer, she is also a leadership committee member for the Long Island chapter of the National Ovarian Cancer Coalition (NOCC). Through her volunteering, Diane is very active in helping spread awareness of the signs and symptoms of ovarian cancer with the hope to empower women to advocate for their own health.
Her commitment to research, care and education have not gone unnoticed. In 2017 she was recognized as an NOCC Nurse Honoree as well as being recognized as the Northwell Health Clinical Research Nurse of the Year in 2018. But for Diane, it’s very rewarding seeing the impact her work has on patients.
“I look forward to seeing my patients and their families share their life stories. Seeing them celebrate milestones in their lives and knowing it is because they are in a clinical trial is a gift to me.”
Julia started her Northwell nursing career at Monter Cancer Center where she worked as an oncology research nurse on the solid tumor team. In 2017, she transitioned into a new role as a phase 1 research nurse where she cares for patients that are being treated for the first time in their trials.
Julia started as a rehabilitation nurse caring for a large number of oncology patients, and thought her skills could transition into another area of nursing. “I felt that there was something larger out there to fulfill my curiosity and desire in healthcare. Oncology is continuously changing with respect to knowledge, learning, research, treatments and opportunities,” says Julia. “I felt that this field could feed my curiosity and at the same time satisfy my desire to help my patients.”
As an oncology research nurse, Julia is always looking for new and improved treatments with a commitment to helping enhance her patient’s quality of life. In her position, Julia is able to work with innovative treatment modalities and drug combinations that have not been tried yet. “It’s very exciting and rewarding knowing that I am part of creating history.”
And her passion extends beyond research – just a few short months after starting at Northwell, she was awarded with the Patient Recognition Star. “This recognition demonstrated that even the smallest thing we do for our patients means a lot to them,” says Julia.
After receiving her Master of Science in Nursing, Shirley started her clinical research career at Northwell in 2003 initially, as a clinical research nurse practitioner in pulmonary medicine.
In 2015 Shirley returned to research and today is a clinical research nurse for the Breast/GYN Research team at Monter Cancer Center (MCC). “My mother was a breast cancer survivor and I felt this position would allow me to add a very personal touch to the clinical aspect of my job when working with and caring for patients and families,” says Shirley. “Having the privilege to participate in another person’s healthcare journey motivates me to deliver the best patient care. My mother’s journey with breast cancer reminds me that my actions can have a powerful impact on the lives of a patient and their family during an emotionally stressful time.”
Her dedication, ability to establish deep therapeutic bonds and empathize with patients was recognized when Shirley was awarded the 2017 Northwell Care Award during MCC’s patient experience week. Shirley was also invited to be a mentor in the Northwell Health Clinical Research Professional Mentorship program.
Shirley enjoys working as a clinical research nurse and because of the role’s versatility, she is able to represent Northwell Health as a member of the Symptom Intervention Committee for the Alliance for Clinical Trials in Oncology national group and also conducts breast cancer awareness information sessions in the community.
When she first started in oncology, Shirley met a patient who changed her life: “When I met the patient and her husband, she shared her personal wish, which made me feel honored to be taking part in her care. She was determined to live long enough to see her son go to his prom.” This instant connection Shirley had with her patient strengthened her passion and with each study visit, Shirley and her patient became closer and developed a bond.
“The most memorable part of her treatment was when she came in and showed me the pictures of her son’s prom,” says Shirley. “She beamed with delight as she told me how she helped her son get ready for the big night. I was overcome with a sense of joy and satisfaction knowing I had been a part of helping her achieve this goal. My role in clinical trials research had given this patient hope. I will never forget her and can never thank her enough because this patient and my mother represent that even just one moment can matter.”
Shirley says “the possibilities are endless as a clinical research nurse” and looks forward to what the future has to offer at Northwell.
Are you Made for delivering oncology care? Learn more about the Northwell Health Cancer Institute.
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Explore clinical laboratory careers at Northwell Health
Clinical Laboratory Careers at Northwell’s Automated Lab
Watch the video below to discover why our laboratory technologists love working in our innovative automated laboratory; home of the largest Roche automated line of its kind in the U.S. and one of the largest labs in the world.
Northwell’s Brand-New Automated Clinical Laboratory
Take a tour of Northwell’s brand-new automated lab in Lake Success, NY. The 101,000 square-foot facility has 84,000 square feet of clinical space, including the largest chemistry and hematology automated line of its kind in North America.
Clinical Laboratory Careers in Microbiology
Hear from Ebru, a clinical laboratory technologist, about working at the brand new Microbiology Laboratory at Northwell Health Labs in the video below.
Northwell’s Brand-New Microbiology Laboratory
Tour our brand new Microbiology lab in Little Neck, NY which primarily performs microbiology tests, including molecular diagnostics, from local hospitals, clinics and physician offices, incorporating the latest technology and advanced robotic testing systems.
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An Appointment With: Iris Berman, VP, Telehealth Services
From the time she was a little girl, Iris Berman knew she wanted to become a nurse. Helping to care for her friend’s playground scrapes since she was six years old, Iris couldn’t have imagined that one day she would actually be a nurse with a bright future in medicine.
Starting her career as a registered nurse at Glen Cove Hospital more than 30 years ago, Iris worked per diem in a variety of environments before transitioning to culinary care. Discovering her passion for critical care, Iris eventually became a critical care nurse educator. It was as an educator working in stroke improvement where she first learned how Telestroke’s outcomes were bringing advanced care to patients through the power of technology in a way that wasn’t possible before. With this growing interest in Telemedicine, Iris jumped at the opportunity to apply for a job working in Telehealth within Northwell.
Today, Iris is the vice president of Telehealth Services at Northwell Health. “Telehealth highlights the opportunities and ability of our health system to be progressive, agile, and welcoming all at once,” says Iris. “I am one of the fortunate who truly loves going to work every day.”
We sat down with Iris to learn more about Telehealth Services at Northwell Health and how it’s an exciting career opportunity.
What are the benefits of Telehealth?
Telehealth uses technology (two-way audiovisual equipment) that enables patients and care providers to connect across distances, such as a hospital, clinic, office or home.
At Northwell, telehealth has grown monumentally in both acute inpatient, outpatient and direct to consumer (DTC) care. We have coverage of nearly 200 critical care beds in our Tele-ICU environment and use that platform to add other specialty care such as intensivist consultation to EDs, Tele-Neuro Critical Care, Telestroke Care, Teletrauma, Telepeds, Telehospitalists, Remote care to Skilled Nursing Facilities (TeleSNF) and the list will continue to grow. In addition we have a number of DTC programs (currently approaching nearly 30 programs) enabling patients to get care and consultation in their home, clinic, hospital and doctor’s office. Some examples include Tobacco Cessation support, Telegenetics consults, Neurology for movement disorders, Coumadin Clinic and more. These programs are helping to expedite time to expert opinion and mitigate complications that come from delays in care.
Why is Telehealth the future of healthcare?
As more people become accustomed to the digital world, they also become used to technology when they purchase services and encounter healthcare. In addition, the advent of improved technology makes this a more convenient way for everyone to access care on the go with a known provider no matter where they are. I believe care and outcomes will improve as we become more efficient in our access and consumption of that care. Telehealth also leverages nursing expertise in a technology-driven environment that is not as physically demanding, which is appealing for many nurses as well.
How can someone build a career in Telehealth?
There are a number of jobs in Telehealth and at Northwell we are continuing to expand our reach. Jobs will continue to grow and will rely a great deal on gaining experience at the bedside. If you like to mentor, Tele-ICU is for you. As we grow, jobs will continue to expand into areas that may include triaging of calls, training, project management and business analytics. NPs and PAs are especially gaining in popularity as part of a remote Telehealth team.
What is the best career advice you have for those looking to get into TeleHealth?
First and foremost it’s important for nurses to get bedside experience. This is necessary in order to become an expert in the field before transitioning into a Telehealth role. If you are interested in informatics and process design, find a way to thread it through your clinical experience. More and more jobs will look somewhat hybrid as we continue to evolve. Don’t be afraid to think outside the box. And lastly, be sure that you are comfortable with being on camera if you are looking to be in the patient care arena of Telehealth.
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A taste for success: Boram’s culinary externship at Northwell Health
When it came to her culinary externship, Boram Lee knew she wanted to get a taste of healthcare.
Northwell Health recently partnered with the Culinary Institute of America (CIA) to host their culinary externs and introduce innovative new culinary talent to healthcare careers. Boram, a student at the prestigious CIA, is the first student to participate in this exciting externship program.
“I heard about the externship from one of my professors and my goal is to be in healthcare so I was very interested,” says Boram. After the application and interview process, Boram was selected to participate and have her summer externship at North Shore University Hospital (NSUH).
At NSUH, Boram participated in a 14-week program under the guidance of the executive chef and sous chef in an immersive learning experience that taught her about food as care, nutrition training, and community food access in addition to more traditional culinary training.
With such a diverse training program, Boram got to experience all the facets of a holistic culinary healthcare career – and grew as a chef along the way! “I learned about the many different diets and allergies patients can have and the variety of menus Northwell creates to support that,” says Boram.
From technical training with the executive chef to nutrition training with registered dieticians, Boram’s externship helped her develop new skills such as menu planning and therapeutic diets. Boram even got to participate in bedside rounds and interactions to see firsthand how our food impacts patients and families.
Throughout her externship, Boram saw just how Northwell is committed to raising the standard for hospital food with Michelin-trained and award-winning Chef Bruno Tison leading the way. Having to create restaurant quality food at a healthier and larger scale was a challenge she enjoyed.
And as for what she’ll remember most from her externship? “It was so rewarding to discover how changing the way you eat can give you a longer lifespan,” says Boram.
Learn more about Northwell Health’s commitment to culinary excellence.
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Northwell Health celebrates Women’s Equality Day
Women’s Equality Day, observed on August 26th, is an annual event that celebrates the adoption of the 19th Amendment to the United States Constitution, marking American women’s advancement towards equality with men. This year we celebrate the 99th year of the passage of the amendment which granted full woman suffrage. In honor of this important day, we are featuring some of our Women in Healthcare BERG leaders, members and supporters.
Northwell’s Women in Healthcare BERG is empowering women across all levels of Northwell as well as in our communities. The Women in Healthcare BERG aims to not only promote growth for women and foster greater employee engagement, but it is also a key part of our mission of transforming the future of healthcare.
Please join us as we celebrate this important day!
Stacey Rosen, MD – SVP, Women’s Health; Women in Healthcare BERG co-chair:
“Women’s Equality Day celebrates the passage of the 19th amendment, which granted women the right to vote. Activists such as Susan B. Anthony, Elizabeth Cady Stanton and Alice Paul were leaders in the women’s rights movement. Their focus was to ensure that women were given a fair and equal right to vote. These women have inspired me to carry their message in my current role. While we have made a lot of progress for women’s equality, women are still underrepresented in business leadership positions. It is known that organizations that promote diversity and inclusion, especially at the leadership level, perform better. This is one of many reasons why I decided to become a co-chair or the Women in Healthcare BERG. Our BERG gives our members exposure to leadership and development opportunities that they may not otherwise have in their current role. Our mission is to create a pipeline of women leaders at all levels in our health system.”
Maxine Carrington, JD – Deputy Chief HR Officer; Women in Healthcare BERG co-chair:
“We can never ignore our history and the impact of the past on our present-day thoughts, actions, policies, and systems. Women’s Equality Day and other such recognition days enable us to pause and remember, acknowledge how far we’ve come, and contemplate what still needs to be achieved to ensure that everyone is treated with dignity and respect – as they deserve to be – and that their voices, contributions, and human rights are valued. The tremendous enrollment in and support for our new Women in Healthcare BERG is evidence that there is still much work to be done, but also that our Northwell citizens are committed to the work. Given our mission, values, and the collective power that we have, it’s our obligation.”
Joseph Moscola, PA – SVP & Chief People Officer, Northwell Health:
“Women’s Equality Day is such an important day to pause, reflect and evaluate where we are on the journey to equality for women. It gives us the opportunity to rejoice in the successes while together transparently discussing the opportunities and working hard to put words into action. Together we can accomplish anything, advancing the culture of Northwell and thereby the culture of the communities we serve.”
Kerri Anne Scanlon, RN – System Deputy Chief Nurse Executive, CNO North Shore University Hospital; Women in Healthcare BERG co-chair:
“In today’s environment, it is more important than ever to celebrate a day that reminds us not only of how far we’ve come but also how much further we have to go within professional environments to ensure true equality. We are fortunate to be part of an organization that is fiercely dedicated to the promotion of diversity, inclusion, and to the elimination of inequities for all. The newly-formed Women in Healthcare BERG is a prime example of Northwell Health’s commitment to the promotion of career progression and advancement, mentoring, and succession planning for women across clinical, administrative, and academic settings. This BERG will serve as a catalyst for change within our organization and create a positive ripple effect, allowing for amplification of our voice across the industry and the communities we serve. On behalf of the Women in Healthcare BERG, I’m proud to celebrate a day of such historical significance, and to stand together to build a future that engages and empowers all members of our diverse workforce.”
Stevania Williams – Credentialing Specialist; Women in Healthcare BERG member:
“Women’s equality is important in today’s society because 1) Women make up more than half of the population in the United States and 2) Women in fact make up the majority of voters in the United States. Women’s equality has come a long way but there is still a lot more that needs to be accomplished. When women’s equality is fully established to its highest potential, we as women can have a better legislation to help push for equal rights and opportunities, which includes economic participation and decision making. “A society cannot operate to its full potential when half of its members do not have an equal voice.”
I joined the Women in Healthcare BERG because the gap that is associated with women leadership in healthcare is addressed. This program helps women like myself lean into their careers through mentorship which in return develops a pipeline of women leaders within Northwell Health.”
Elizabeth Alexander – Admin Support Associate; Women in Healthcare BERG member:
“Generally speaking, women in healthcare tend to forget to advocate for themselves because we are focused on treating patients and taking care of their own families as primary care-givers. It is important for us to get involved in professional organizations, continue learning, volunteer and cultivate a professional network. I joined the Women in Healthcare BERG because it’s a great forum for team building, networking and professional development that promotes diversity and inclusiveness in the workplace. This is an excellent opportunity to get involved and support fellow colleagues, so that together we can advocate, thrive and inspire!”
Patricia Farrell – VP, Katz Institute for Women’s Health; Women in Healthcare BERG member:
“Women do not want power over men, they want power over themselves” – Mary Wollstonecraft
“The Women in Healthcare BERG empowers women through both educational and networking opportunities encouraging them not to accept the status quo but to be that voice and equal seat at the table, to drive change that impacts not only our organization but policy change and change in the communities we live in.”
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Photo: Joshua is on the left. As a computer science student at Stevens Institute of Technology in New Jersey, I began searching for a summer internship opportunity where I could enhance and apply my software engineering skills. I was excited when I found out that Northwell wanted to have an interview with me for the Software Engineering internship. While many in the tech field lust after the likes of Google and Facebook, or dream of working for the next big startup and IPO, the chance to use my skills on tangible problems in healthcare, to positively impact the lives of clinicians and patients was exactly what I was looking for. During the interview with the Northwell Emerging Technology & Innovation (NETI) team they explained that they are tasked with and given the freedom to find and explore innovative solutions to the most pressing problems in healthcare, primarily through technology and software solutions. When I was offered the internship, I made one of the soundest decisions of my young career by saying yes. When I started the internship, I was immersed into a week-long extensive orientation and acquainted with the Nora Standalone App, my project for the summer. The Nora Standalone App was envisioned to allow clinicians quicker and easier, secure mobile-based access to patient’s clinical results, reducing the burden and complexity of electronic medical records using modern, and cutting edge technologies. Placed entirely under the internship program, the intern as a whole would own the project from inception to pilot, an unbelievably unique and valuable experience for an intern. Starting my second week, I had the chance to participate in every part of the software process, beginning with sprint planning and writing user stories. I wrote both back-end and front-end code, as well as unit and integration testing. Skilled and helpful software engineers were available at every step of the process, encouraging best practices, helping me to resolve blocking issues, and suggesting ways to write cleaner code. I particularly enjoyed the weekly code reviews, which packed nearly limitless amounts of useful tips into less than an hour’s worth of time. From our comfortable and modern office conveniently located in midtown Manhattan, we made visits to several Northwell facilities. I saw clinicians in action at the Lenox Health Greenwich Village, operators taking 911 calls at the Center for Emergency Management and nurses and doctors checking in on patients at Northwell’s eICU hub in Syosset, NY. Frequent Lunch and Learn sessions also afforded me the valuable opportunity to hear from leadership. These engaging and collaborative discussions allowed me to ask questions, make professional connections, and present my work. I could not have asked for a better internship experience. I had the chance to own my own project, touching every part of the software development process, all while learning more about the organization and healthcare. The incredible experience I had with the NETI team has opened my eyes to the boundless opportunities open to software engineers at Northwell. I think it is safe to say that Northwell should absolutely should be on your list for the next internship or job search!
A Summer with Northwell – My Journey in the Software Engineering Internship Program
Written by: Joshua Zeitlinger, Software Engineer Intern, Stevens Institute of Technology
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Explore Information Services careers at Northwell Health
Making health care better is a big deal, and it takes the sharpest minds and most tenacious technology leaders to make it all happen. Our IT team is an impressive group of more than 1,500 skilled professionals implementing and supporting advanced clinical and technological systems for one of the nation’s largest and most forward-thinking healthcare organizations. Watch the video below to learn about our Information Services team here at Northwell Health!
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Meet Truly Ambitious Plastic Surgery Nurse Practitioner Nicole Sweeney
This post is a part of a blog series highlighting Northwell Health’s advanced clinical providers (ACP). Each Northwell Health employee was nominated by their manager as an individual who exemplifies the Northwell Health values.
Nicole is approaching her first year as a nurse practitioner at Northwell. However, she brings a breadth of knowledge and years of experience to the workplace every day. After receiving her master’s degree and becoming a nurse practitioner, she went back to become a registered nurse first assistant. It was this move that provided her with a variety of experience and helped develop her passion for working in the operating room. “I loved being in the OR and wanted to continue that aspect of my career as an advanced clinical provider,” Nicole says. Assisting in the operating room provided Nicole with a fresh and unique perspective, one that she would eventually carry over into every room she’d enter.
Years later, the triathlete and busy mom of a 5-year old finds her home at Northwell. She made the decision for a number of reasons but notes, “It was time for an institutional change for me in order to work closer to home.” Northwell Health offered her the flexibility she needed after realizing long commutes to the city were taking precious time away from her family.
And though there are many health systems on Long Island, Nicole felt the direction Northwell was taking its organization was one that was innovative and forward-thinking, and she wanted to be a part of it. “I feel that Northwell Health exemplifies the values I find to be vital – delivery of exceptional patient care, innovation through research and education, and dedication to the staff who make Northwell great,” she says.
Now, 8-months into her practice, she absolutely loves working as an NP in plastic surgery because of how her role is and how versatile her role asks her to be. She says, “Plastic surgery is one of the only specialties that treat many areas of the body from head to toe.” Which means, no two days can ever truly be the same.
Northwell offers unique opportunities for each employee to learn and grow, and for someone as ambitious as Nicole, it’s the perfect situation. Nicole says, “As an NP new to Northwell I look forward to utilizing all the health system has to offer including wellness programs and continuing education opportunities,” adding, “There are so many resources available for staff to grow and flourish!” We know Nicole’s future is bright at Northwell and can’t wait to see how she advances her career here.
All of us are proud of Nicole, a Truly Together ACP! If you’re Made for working with a team of exceptional ACPs, explore our opportunities at Northwell Health.
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My first year: what it takes to be a nurse practitioner
/in Advance Clinical Providers, Nursing /by Symphony Talent