Explore Nurse Practitioner and Physician Assistant Careers at Northwell Health
Whether you’re a physician assistant or nurse practitioner, you’ll enjoy tremendous professional autonomy, extensive resources and nearly limitless opportunities at Northwell Health. Watch the video below to hear from some of our Advanced Clinical Provider (ACP) team members about careers and why you should join our team.
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Photo: Lindsey is on the right. Healthcare has been an industry that has peaked my interest for most of my life. When I was 10 years old, I went to Huntington Hospital with stomach pains. A few hours later I was transferred by ambulance to Cohen Children’s Medical Center and the next morning I had an emergency appendectomy. Fast forward to college, I arrived freshman year as a Biomedical Engineering major with a dream to work in stem cell research. Chemistry did not go too well and I switched to my current major, Industrial, and Systems Engineering (ISE), focusing on the optimization of complex processes, systems, and organizations. This major is typically highly focused in manufacturing; however, there has been a recent focus in healthcare as well. In January 2019, I accepted an internship offer in the Healthcare Management Program (HMP). I later found out that I was placed in the Imaging Service Line, and was interested to see what exactly that meant. The Imaging Service Line provides critical services such as X-Ray, MRI, CAT scan, Mammography, etc. During the course of the internship, I was enthralled with all activities regarding Northwell’s imaging services. During my internship, I attended outpatient site visits, learned about the clinical aspect of imaging, and most importantly listened, and brought insight back to our leadership team. I worked on volume reports for each facility, as well as equipment reports. I also worked on a major inpatient project at North Shore University Hospital, The MRI Assessment Project. The project detailed data behind the outpatient volume of the hospital including procedure type, referring doctors, and patient demographics. The second part of the project included creating a detailed workflow of the inpatient process and identifying associated bottlenecks. After my completion of the assessment, I reported out at a final presentation to various hospital executives. My project will continue to be executed by my preceptors as my internship has now come to a close. Reflecting back on my experience this summer, I could not have wished for a better program. The HMP has helped me grow both my technical and soft skills. I was encouraged to step outside my comfort zone throughout all my projects and meet with various stakeholders for their input. As a summer associate at Northwell Health, I was treated as a fellow employee and expected to deliver results to my assigned projects. I’d like to say thank you to Northwell for offering a robust Healthcare Management Program and I look forward to applying all I’ve learned to my future career in healthcare management. Update: Lindsey has been offered and accepted a full-time position in the Management Associate Program as an Associate at LIJ Medical Center once she graduates from Binghamton Unviersity May. Submit your resume to become a Summer Associate in the 2020 Healthcare Management Program Internship!
My experience as a Healthcare Management Program Summer Associate in the Imaging Service Line.
Written by: Lindsey Feuerzeig, Binghamton University, HMP Summer Assocaite 2019
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Against the odds: A nurse’s journey to working at LIJ Medical Center after beating cancer
When Nicole Rivera, RN, was diagnosed with cancer at six years old, she was given only a 10% chance of living. Despite these odds, Nicole’s battle with cancer ended in triumph. “I kicked cancer’s butt and to this day, I remain in remission – 18 years and counting,” says Nicole. “Cancer took my right leg but not my life.”
It was her experience fighting cancer that inspired Nicole to become a nurse and ultimately lead her to her career at Long Island Jewish Medical Center. “I wanted to become a nurse after having amazing nurses help care for me as I fought cancer in one of the hardest battles of my life,” says Nicole. Today Nicole works as a cardiothoracic/surgical oncology step-down nurse where she finds her experience gives her a special relationship with her patients.
“My history has made me a stronger and better nurse because I know how it feels to be on the other side of things,” says Nicole. “I know what it feels like being that patient in bed feeling despaired. My story has allowed me to connect with patients on a deeper level.”
Overcoming the challenges she has had to face, including wearing an above-knee prosthetic, has reminded Nicole of the importance of remaining grounded in life and as a nurse. “It’s important to stay humble and never take health for granted. Every day we see people complain over the little things in life, while there are people out there fighting for their life.”
And it’s a fight that Nicole knows firsthand she can help patients through just by being there for them. “My favorite part of being a nurse is seeing the smile on a patients face knowing I helped make a difference,” she says. “Whether it be something as simple as filling up their water, helping escort them to the restroom or providing comfort after bad news. Their smile makes it all worth it.”
It was both Nicole’s passion and her inspirational story that led to her being nominated as a 2019 New York Mets Nurse Hero. She was recognized at the New York Mets Nurses Night game as one of ten nurse heroes for their dedication to providing exceptional care for patients. Nurses received customized scrubs and got to stand on the field during the first pitch.
Throughout it all, Nicole has always known she was made for nursing, “I put my heart into my patients every day and cannot imagine being in any other profession.”
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Explore nursing careers at Northwell Health
Nursing Careers at Northwell Health
At Northwell Health, we know our strongest asset has always been our people. That’s why we give our nurses the support they need to grow their careers here. Watch our video to discover why our nurses–whether in emergency, oncology, home care, women’s health, periOperative and more– love working at Northwell.
Operating Room Nursing Careers at Northwell Health
Meet Ana, an operating room registered nurse at North Shore University Hospital. Learn about how Northwell has supported growth in her career from surgical technologist to RN and why she loves coming into work as an OR nurse every day in the video below.
Women’s Health Nursing Careers at Northwell Health
Hear from Joelle, a registered nurse working as a practice manager in women’s health. Discover why she’s proud to be a women’s health nurse and how Northwell has supports nurses in their journey to leadership in this video.
Home Care Nursing Careers at Northwell Health
For Melissa, working as a Northwell Health At Home nurse gives her the unique opportunity to work independently and form close bonds with her patients. Discover why our home care nurses take pride in being able to deliver exceptional care and health education to patients in the home in the below video.
Oncology Nursing Careers at Northwell Health
Hear from Iris, nurse manager at Monter Cancer Center, on the impact of being an oncology nurse at Northwell Health and working at the cancer center that treats more New Yorkers than any other health care provider. Watch below to learn how Northwell gives oncology nurses the resources you need to grow as a nurse and deliver exceptional care to their patients.
Emergency Nursing Careers at Northwell Health
Hear David, assistant director of nursing at Lenox Hill Hospital, talk about his love for working as an emergency room nurse. Discover why a nursing career in Northwell Health’s emergency rooms could be Made for you in the video below.
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From neonatal staff nurse to periOperative leader: Gloria’s nursing journey at Northwell Health
When Gloria Collura, MSN, RNC, NEA-BC started her career at Northwell Health 31 years ago as a staff nurse, she didn’t know where her journey would take her.
Starting as a young nurse, Gloria transitioned to working part-time in the neonatal intensive care unit when she had her first child. But as her children grew, so did her career aspirations. And with the encouragement from her leadership, Gloria was able to focus on developing herself professionally.
“I never had to sacrifice my family or work-life balance at all in order to succeed in my career,” says Gloria. “Northwell really enabled me to grow professionally as well as personally.”
After becoming an assistant nurse manager, Gloria benefitted from Northwell’s tuition reimbursement program and earned her master’s degree. From there she became a nurse manager before moving into leadership positions in periOperative services.
Today, she’s the senior administrative director II for Patient Care Services/PeriOperative Services at the Center for Advanced Medicine (CFAM). Here, she runs the ambulatory surgery center which operates on over 7,000 people a year and the PST department which sees approximately 21,000 patients a year – quite the journey from her start as a staff nurse!
The transition to become a periOperative nurse was a natural one for Gloria. “As a neonatal nurse, you are in the operating room a lot. With exposure to the OR, I was encouraged by leadership to earn my master’s and get into ambulatory surgery. Using the knowledge and experience you’ve gained in one specialty and bringing it to a new area can have great results.”
Even with all her accomplishments, Gloria knows it’s important to never stop developing her professional skills. In fact, she’s recently earned her Nurse Executive Advanced Certification – an accomplishment she never thought she would be encouraged to earn.
“At Northwell, we’re always told not to be afraid to fail,” says Gloria. “Don’t be afraid to expand your wings, don’t be afraid to be innovative, and don’t be afraid to move forward. I’ve taken leaps that I don’t think I would have taken without the support of the organization and its leaders.”
Are you Made for a career like Gloria’s? Join Northwell Health as a periOperative nurse today!
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The 2019 Healthcare Management Program Internship Experience
When 34 Summer Associates started their first day at orientation in June of their 10 week Healthcare Management Program Internship, they didn’t realize how impactful their experiences this summer would be. Coming from all over the nation, junior college students joined Northwell to work across 23 hospitals, service lines and departments to be immersed into the day to day operations of a healthcare administrator. Mentored by Northwell team members and leaders, each Summer Associate had an unforgettable experience.
Working closely with their assigned mentor, our Summer Associates had the opportunity to work on real, meaningful projects that had a major impact on Northwell’s business operations. Projects that they were then able to present out to their fellow Summer Associates, Northwell leaders and executives during presentations at the end of their 10 weeks. This summer, over 100 projects were worked on by our Summer Associates, some examples include:
- OR turnover time analysis through processing mapping and SWOT analysis to implement process improvement ideas in the operating room.
- Helping to implement a new registration workflow for a new facility that is opening.
- Designing and implementing a brand-new, more efficient patient tracking system to reduce ambiguity of the patient progress and location and to minimize any delays in turnaround time between cases.
- Designing a scorecard to analyze EMS vs walk-in volume, EMS agencies who bring in the most patients, cardiac arrest, trauma and stroke patients, triage levels, and contribution margins in the Emergency Department.
- Compiling data to track the availability of beds in order to improve patient flow and communication by developing an automated dashboard.
- Helping to prepare for Joint Commission Certification surveys.
- Staffing analysis to determine the need to increase staff due to the opening of a new unit or service.
- Determining the idle bed time- time from when a patient has been cleared for discharge, to when the patient leaves their room- by looking at team member process efficiency.
Summer Associates also had the opportunity to participate in weekly Educational Sessions at various hospitals and service lines and team building. This summer they also attended the Nurses Night Yankee game along with Northwell nurses, had a team building session at the beach where they played Northwell trivia and beach games and cooked meals at the Ronald McDonald House of Long Island to feed families with sick children and give back to the community.
The 10 week experience was more than an internship, it was a stepping stone to help junior college students realize their full potential and career opportunities after graduating from college. Don’t just take our word for it, hear from some of our 2019 Summer Associates!
“The HMP has helped a lost Biology major find his way and believe in himself for his future career. This program is truly phenomenal. I have made connections that I believe will last throughout my entire career.”
“My 10-weeks at the Cancer Service Line flew by! From day one, I was given meaningful projects and assignments that had a direct impact on the patient experience. The Healthcare Management Program provided me the opportunity to explore Northwell’s extensive health system while also being a valued member of the team at my own site. I could not have asked for a better internship experience!”
“The Healthcare Management Program was an entirely unique internship that provided me with opportunities I wouldn’t have gotten anywhere else. From day one I was seen as a valued member of my team and given meaningful projects that had a tangible impact on the organization. Not only was I able to grow my professional and technical skillset, but I was able to form genuine relationships with my fellow interns that will last far longer than these 10 weeks!”
“The Healthcare Management Program was an incredible experience during which I had the opportunity to get hands-on project management experience, to build relationships with clinicians and administrative leaders, and learn something new every day about what it means to be a healthcare administrator. I was empowered to do meaningful work to make patient care better and better every day and this internship has inspired me to pursue a career in healthcare administration.”
“This internship is like no other. The amount I learned regarding hospital management and operations over these past 10 weeks is exceptional, and I have gained exposure that has strengthened my leadership skills.”
“The HMP internship gave me first hand insight into what the field of hospital administration looks like. I got a real feel for what healthcare management is and I can’t wait to continue my path in this field thanks to the HMP!”
“This summer has been a very rewarding experience for me. I was able to touch almost every aspect of healthcare administration, and my mentors were sure to give me exposure to whatever I was interested in.”
Unbelievable summer, great experience, great environment, best team! I learned so much this summer and grew so much professionally that I can confidently say I want to go into healthcare for sure as a result of this program.”
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My summer as a Hospitality in Healthcare intern
Written by: Valerie Pelling, High Point University Graduate ‘19
I was introduced to playing sports from a young age. Playing soccer, lacrosse and everything in between, I saw my fair share of podiatrists, neurologists, and orthopedists for sports related injuries that were often interrupting my athletic career. Although I didn’t realize it at the time, dealing with these injuries and seeing numerous doctors would lead me to my future career path.
In 2015, I headed off to college to major in Business Administration and to play Division 1 Lacrosse at High Point University. While my academics were going well, I faced a season-ending injury in my sophomore year. I was in need of ACL reconstructive surgery which was a tough pill to swallow, considering I would be out for the next 10 months!
While working with physical therapists to get back on the field, it gradually dawned on me that I wanted to pursue a career in healthcare. With this new passion, I began volunteering at a local hospital. I connected connecting with patients by conducting surveys on how they felt about their hospital visit. My time spent interacting with patients taught me about the importance of customer service and empathy, which are necessary skills in order to work in this field.
Fast-forward to 2019 when the Hospitality in Healthcare Internship Program at Northwell jumped out at me. I was ecstatic about the opportunity to be a part of the patient experience team in the system that repeatedly got me back on my feet. The hospitality internship has opened my eyes to how Northwell truly differentiates themselves from other healthcare systems. The thought and care that goes into improving its patient and customer experience is impressive and the culture the organization prides itself on is sincere and one of a kind.
My experience at Patient Access Services (PAS), a centralized call center for patients and providers, taught me the importance of respect, customer service, and communication skills. PAS is the patient’s first impression for certain practices, and the thoughtfulness and empathy that the customer service agents provide is the reason why Northwell is so great. From the point of view of a long time Northwell patient, any facility that is associated with the Northwell name gives the greatest quality of care. They treat everyone as if they are family, and I am so thankful for the opportunity to work alongside the personnel who make the Northwell patient experience so remarkable.
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How North Shore University Hospital is delivering culinary excellence with new In-Room Dining Program
When you think of a fine dining experience, we know hospitals aren’t typically the first location to pop in your head. But thanks to the new In-Room Dining Program at North Shore University Hospital (NSUH), they might soon be.
For the launch of the new program, NSUH’s culinary team worked hard to create a menu full of delicious and healthy options in collaboration with their registered dietitians. From fresh bakery bread with eggplant bacon in the morning to linguine al fresco at dinnertime, all the meals were crafted to maximize nutrition without sacrificing taste. Registered dietitians are also available to help patients design a meal plan to help them on their healing journey.
By providing patients with a choice between nutritional, natural and home-made meals, the new services are just one part of Northwell Health’s mission to change the way patients think about hospital food. We believe that food is medicine and as an important part of the healing process menu options must be customized for clinical needs while being lovingly prepared by talented chefs with local and natural ingredients.
“I am proud to be part of an organization that puts the patient first and gives innovative opportunities to its team members,” says Michael Kiley, director of dining services at North Shore University Hospital (NSUH). “The days of the stereotypical ‘hospital food’ are over! Our In-Room Dining Program is set up to provide the best dining experience for our patients by serving delicious wholesome cooked to order with restaurant style menu choices. And all are developed by our creative culinary team of chefs and cooks and, overseen by our caring clinical registered dietitians, ordered through our well trained diet technicians, and delivered by professional positive dining associates.”
And nutritional food doesn’t just help our patients heal, it changes the way they feel. “The In-Room Dining program is where patients forget that they are in a hospital and feel they are in a five star hotel,” says Vanessa Barone, diet technician at NSUH.
Helping to deliver that extra attention and care to the patients has only benefited the relationship between our nutrition team and the patients. “It feels good being a dining associate,” says Eloheim Miller. “It makes me feel happy to make the patients happy. They love this service!” It’s an exciting time to join Northwell’s culinary and nutritional teams as even more innovative practices are being implemented across the system.
“Enhancing the patient experience is at the forefront of what we do every day,” says Sean Butler, assistant director of dining services at NSUH. “Giving patients the choice of what to eat and when to eat it helps them gain a sense of control that is usually lost during a hospital stay. Our goal is to make mealtime their favorite part of their stay here!”
North Shore University Hospital is currently looking for dedicated team members to help redefine the culinary experience. Explore exciting opportunities for chefs, dietetic technicians, dietary production workers and more!
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How attending Northwell’s Veterans Hiring Event jump started Edens’ career
Edens Louis knows the versatility of military skills. And as a veteran, Edens was eager to apply his experience to the healthcare industry for a rewarding career. “Serving in the military as a human resources specialist provided me with the computer, customer service, and communication skills that I needed to accomplish any daily mission.”
With these skills and the determination to start a full-time career, Edens attended one of Northwell’s hiring events for veterans. “I had a wonderful experience attending the veterans event,” says Edens. “The Northwell team was extremely friendly, professional, helpful, and heartwarming in how welcoming they were with us veterans before, during and after the event.”
At Northwell, we’re committed to providing opportunities to veterans for a rewarding civilian career. Along with our hiring events, Northwell provides careers workshops, networking opportunities, newsletters and more in support of this mission.
Edens and other veterans who attended the event got to meet with recruiters, hiring managers and even met with Northwell’s president and CEO, Michael J. Dowling. Events like this allow for veterans to get their foot in the door and showcase their unique skills for jobs across our health system. The event gave Edens the drive he needed for his career, “I left the event feeling as if I were already hired and a member of the team.” And after attending the event, Edens worked with Northwell recruiters to schedule interviews to find him his perfect position.
Today, Edens works as a security officer at Zucker Hillside Hospital where he takes pride in giving his all as part of Northwell’s mission to make a difference in helping our communities. He loves going to work every day and is thankful for the support he received throughout his application process from Northwell’s Veteran Program Manager Lyndon Chichester. “Most importantly,” he says, “I get to be a member of a team that is enuring the safety of not only the employees but our patients.”
And for other veterans? “I would definitely recommend other veterans to work at Northwell – it is veteran friendly, the pay and benefits are great, and the other team members are welcoming.”
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Certified Sterile Processing Apprentice Program celebrates its first graduating class
As part of our commitment to growth, development and education, Northwell Health partnered with the 1199SEIU United Healthcare Workers East and the 1199 Training and Employment Funds to create a new Certified Sterile Processing Apprenticeship Program that is registered with the Federal Department of Labor (DOL).
Due to our new Certified Sterile Processing Apprenticeship Program, Northwell Health 1199 team members from various departments across the organization had an opportunity to train in a new specialty and grow their careers. Team members were provided with the education and training they needed to become a certified sterile processing technician (CST), including the support in preparing for the certified registered central service technician (CRCST) exam so they could earn their national certification. Thanks to the partnership program, Northwell was able to provide employees with paid training in addition to free tuition, books, exam prep and other classroom materials.
We’re proud to announce that all 11 of our program participants passed the exam and all received full time positions at Northwell Health.
“The apprenticeship program has opened doors for employees who otherwise may not have had the opportunity to advance in their field,” says Marc MacLaren, RN, BSN, MSN, program director of System Sterile Operations. “It allows us to ‘grow our own’ within healthcare and empowers individuals in our organization who otherwise might not be eligible for technical professional careers.”
“This program helped me achieve a goal in my career,” says Gabriel Taveras, a recent graduate. “I started as a housekeeper and now I’m a certified central sterile technician. It has changed my life.”
Students in this unique program are prepared for their career with:
- 200 classroom hours
- 400 hours of on-the-job training
- 600 additional on-the-job hours to earn the Federal DOL certification
Upon graduation, students earned:
- CRCST certification
- LaGuardia Community College Adult Continuing Education Certificate
- Federal DOL Certificate
“I was given an opportunity that will change my life for the better,” says fellow graduate Candice Thomas. “I’m grateful that Northwell and 1199 believed in me. The possibilities are endless. Because I stepped outside of my comfort zone and learned what it meant to be a CRCST, I now have a great career.”‘
View some photos from our graduation celebration:
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Meet the 2019 President’s Awards Winners!
The Northwell Health President’s Awards program honors and celebrates employees who truly represent the very best of Northwell. Each year, these awards recognize team members who not only surpass our expectations and standards of excellence, but also those who drive innovative business outcomes throughout five distinctive categories Nurse of the Year, Leader of the Year, Teamwork and Exceptional Patient/ Customer Experience and Physician of the Year. Get to know this year’s winners and their incredible stories.
Leader of the Year
Ryan J. Guda, RN Nurse Manager, Dialysis Services, Ambulatory
Building on his array of experiences in different fields, Ryan Guda has rebuilt a workplace that adapts to change and established a culture of respect with dramatic effects on the quality of care.
Shortly after joining Northwell in 2015, Ryan met with each team member to hear their opinions about their work environment. By listening and acknowledging his team’s feelings, he was able to re-direct negative behavior in a nonjudgmental manner and win their trust. Even his adept computer skills helped during a transition to electronic record-keeping.
Ryan quickly became an agent of change that has improved the work environment and directly affected the quality of services delivered to patients living with end-stage renal failure. He was successful in turning the team members’ fear of change into hope.
Watch Ryan’s Made for this story.
Nurse of the Year
Jeffrey Rosa, RN Surgical Intensive Care Unit, Long Island Jewish Medical Center
Passion for his patients and awareness of the complexities of navigating the emotions and needs of those in the Surgical Intensive Care Unit drive the care provided by Jeffrey Rosa. He witnessed the excellent care provided to his grandmother, and, later, as a paramedic, responded to the horrors of the Sept. 11 attack at the World Trade Center, which solidified his determination to become a nurse.
At Long Island Jewish Medical Center (LIJMC), Jeffrey is known as “the go-to player,” someone who has made it his business to know everything he needs to know about every patient in a unit where extra compassion, understanding and respect for what patients and families are going through are crucial. He is completely dedicated to inspiring and teaching new nurses to share his passion and expertise. He coaches, mentors and serves as a role model for his peers. Jeffrey lectures the hemodynamics portion of the nursing fellowship curriculum and shares his passion for work he does daily.
Jeffrey participates in countless committees, including the Magnet task force, and as co-chair of the Surgical ICU’s Collaborative Care Council, he facilitates the agenda and pushes LIJMC nursing units to share innovative solutions and champion new ideas and processes.
Watch Jeffrey’s Made for this story.
Nurse of the Year
Alexa Damone, RN Medical Surgical Unit, Glen Cove Hospital
Alexa Damone’s passion for her work is evident to her patients and colleagues by constantly learning new skills to improve medical care.
Alexa has the ability to relate to patients and their families through her caring manner and attentive demeanor. Her deep commitment is evident to her patients and her colleagues and was recognized by the hospital when she was honored in the hospital’s first “Breakfast with the Stars.” She is empathic, compassionate, an excellent communicator, possesses solid clinical and problem-solving skills and serves as an advocate for her patients.
Her commitment to helping peers is inspirational. Upon returning from a sepsis conference, Alexa shared her newly developed knowledge with her peers to improve the identification and prompt treatment of sepsis. She was a part of a project on infection control that led to better hand hygiene and infection control practices on the unit. Alexa is involved in another project aimed at improving the patient experience. With diabetes becoming increasingly prevalent, especially among the elderly, she attended a two-day workshop recognizing the importance of diabetes knowledge, management and education, enabling her to become a unit champion and valuable resource for her peers and patients.
Watch Alexa’s Made for this story.
Teamwork
ECMO-TO-GO Long Island Jewish Medical Center, North Shore University Hospital, Southside Hospital
Made up of a team of well-honed specialists, ECMO-TO-GO takes its life-saving skills wherever they are needed, elevating the level of care available to seriously ill patients. The team develops its successes with the cardiopulmonary bypass technique through continuity of communication and care delivered by all team members, commitment to continuous improvement and the depth of care provided by experts from across Northwell. The innovative approach of the team traveling to the patient rather than the other way around means a highly qualified, seasoned team is available to the sickest of patients. With a mortality rate of about 50 percent in these kinds of patients, the concept of such a team grew out of the establishment of an acute lung injury program at Long Island Jewish Medical Center and the launch of a heart transplant program. Northwell physicians recognized the need to provide stable, quality care as quickly as possible, leading to the ECMO-TO- GO program.
The strength of the group comes from their ability to harness their differences in expertise to meet the dire needs of a complicated patient population. They do so with seamless coordination, deep compassion, and deliberate communication ultimately forging something stronger than any individual person.
Watch ECMO-TO-GO’s Made for this story!
Exceptional Patient Customer Experience
Adrian Mazur Chaplain, Cohen Children’s Medical Center
Chaplain Adrian Mazur has chosen to work in the midst of medical crisis, supporting the smallest patients and their families in the Neonatal Intensive Care Unit as they try to cope with life threatening illnesses. It is his empathy that others quickly notice as he helps fearful, weary and distressed parents who are trying to cope with some of the worst days of their lives.
Adrian, who came to the ministry from a career in finance and volunteer work with an orphanage in Ukraine, works with adolescents in pediatric hematology/oncology. There he helps to establish a connection and genuine trust as the young patients face their own mortality, changes in their appearance and an overall loss of health and stamina.
Often, Adrian plays a significant role in the lives of families that ultimately lose their child to illness. In one instance, he later drove through a snowstorm to be with one such couple at the birth of another child. It is through his presence, compassion, dedication, prayers and listening ear that he helps patients and parents redefine their hopes and maintain their dreams. Adrian’s presence brings a vitality to the hospital and all those he touches.
Watch Adrian’s Made for this story!
Physician of the Year
Carmen Rodriguez, MD, FACOG Voluntary Physician, Obstetrics and Gynecology, Long Island Jewish Medical Center
An excellent bedside manner and the care she provides to her patients distinguishes the work of Dr. Carmen Rodriguez and moves many people to say, “She’s the best.” Regarded as reliable, dependable and talented, she is also humble and unpretentious. Dr. Rodriguez leads by example for all clinicians and team members. And her contributions go beyond kindness and compassion. She is known to take on some of the most difficult gynecological challenges via laparotomy, laparoscopic and robotic modalities. Dr. Rodriguez will always fight to defend the reproductive rights of her patients.
Dr. Rodriguez also plays an active role in the affairs and governance of the hospital. She is the associate chair of the Long Island Jewish Medical Center – Performance Improvement Coordinating Group (LIJMC PICG). She is also a member of the OBGYN department PICG. Dr. Rodriguez finds the time to participate in performance improvement initiatives because she believes that everyone benefits when better care is rendered, mainly for the patient and the community at large, but also for the clinical and administrative team member. She is the president-elect of the LIJ Medical Team member Society, making her the first woman to hold this distinguished position in the history of LIJMC.
Watch Dr. Rodriguez’s Made for this story!
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Northwell Health is excited to announce the recent launch of our Women in Healthcare Business Employee Resource Group (BERG)! Our newest BERG focuses on empowering women across all levels of Northwell as well as in our communities. To do this, the Women in Healthcare members are committed to mentoring and developing women leaders at all levels within Northwell, including the executive level. Members will serve as both mentors and advocates for other Northwell team members, to help them develop professionally and to educate on the importance of acceptance and inclusion. The Women in Healthcare BERG aims to not only promote growth for women and foster greater employee engagement, but it is also a key part of our mission of transforming the future of healthcare. Co-executive sponsors include Mark Solazzo, executive vice president and chief operating officer, Deborah Schiff, executive vice president, Ambulatory Strategy and Business Development, and Kathy Gallo, RN, PhD, executive vice president and chief learning officer while Dr. Stacey Rosen, vice president, Women’s Health, Katz Institute for Women s Health, Maxine Carrington, deputy chief HR officer, and Kerri Scanlon, RN, deputy chief nursing officer and AED, Patient Care Services and chief nursing officer at North Shore University Hospital serve as co-chairs. Membership is open to anyone within the health system, including team members like Paola Benitez. This isn’t the only BERG Paola has joined – she’s an active member of the Bridges LatinX BERG and has participated in community events that helped educate diverse minorities on the importance of access to health care, fitness and nutrition. She is confident that the Women in Healthcare BERG will be as successful within Northwell and its community. “It is important to create BERG like this because it allows employees to build networks, share challenges and growth, and work together towards professional goals,” says Paola. And for women looking to start out in their healthcare careers? Paola has the following advice, “Work hard, take risks and fail early. Do not feel that you must check all boxes in a job description – you will learn along the way!” [avia_codeblock_placeholder uid="0"]
Northwell launches Women in Healthcare Business Employee Resource Group
Using your career history to support other women in healthcare
Paola is a manager in the Government Rates and Reporting Group within Corporate Finance. Having grown her own career since she was initially hired as an analyst, Paola knows the importance of giving women the resources they need to develop professionally. “I joined this BERG because I wanted to be actively involved in the health system’s effort towards equality and inclusion,” says Paola. ‘I wanted to be part of encouraging more women to aspire to leadership.”
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CNO Corner – A conversation with Margaret Murphy
Throughout her time at Northwell Health, Margaret Murphy, DNP, RN, NE-BC has been an influential leader at Long Island Jewish Medical Center (LIJMC). As Chief Nursing Officer, Margaret knows the importance of providing nurses with educational opportunities to help them grow while igniting their passion for delivering exceptional care. Read more from our CNO Corner interview with Margaret.
Tell us about your career journey at Northwell Health.
Since joining Long Island Jewish Medical Center (LIJMC) as a director of patient care services in 2006, I have had the privilege of working for an incredible organization. As I think back to my first interview, I am overwhelmed by the exemplary leaders I have encountered along the way and how fortunate to have been mentored by so many of them. I was also fortunate to be afforded the opportunity by Northwell Health to obtain my doctorate degree from Case Western Reserve University.
I have been given extraordinary opportunities for professional growth and I believe in paying this forward so that new leaders can have the courage and wisdom to excel. Much of my career has had a dual focus; building a nursing team that is passionate about creating a high-reliability organization and ensuring that patient safety is our ultimate goal as clinical leaders. Having a vision and a strategic plan that include innovation, teamwork, engagement, transparency, and trust, provides a roadmap for organizational success.
What exciting nursing initiatives are happening at LIJMC?
One of our most exciting initiatives for 2019 includes our re-designation for Magnet®. LIJMC continues to outperform all benchmarks with a BSN rate of more than 92% and a certification rate that exceeds the Magnet benchmark with 25% of our nurses receiving clinical ladder designation. Additionally, we have seen great success with the “CNO cabinet” which was established for identifying and developing tomorrow’s nurse leaders.
LIJMC is also always at the forefront of innovation by:
- Continuing to utilize collaborative care councils as arenas for shared governance, performance improvement, and organizational growth.
- Building a new Oncology Center of Excellence.
- Expanding our robotic surgery program, which received a Center of Excellence certification as did gynecological minimally invasive surgery.
- Receiving Joint Commission certifications in Total Joint Replacement, Advanced Palliative Care and Diabetes.
- Maintaining certification for Nurses Improving Care of the Health System Elder Certification (NICHE).
- Launching an acute lung injury center which was created to deliver extra-corporal membrane oxygenation (ECMO) to patients that are not recovering with conventional “best practice” treatment.
Why would someone want to work as a nurse leader at LIJMC? How can they make an impact on providing exceptional care?
One of the best reasons to be a nurse leader at LIJMC is that there is a true collaborative spirit. Nursing has a voice at the table. There are so many ways to advance your knowledge at Northwell including continuing education conferences, courses at our Center for Learning and Innovation (CLI), advanced degree programs and leadership development programs. LIJMC is participating in the new Northwell Nursing Mentorship Program with a track for novice nurses and new leaders. This program will focus on individualized development, feedback and partnership.
At LIJMC, there are fellowships in specialty areas such as perioperative nursing, critical care, and emergency nursing. There is a residency program for new graduate nurses. Along with North Shore University Hospital, we partnered with Stony Brook University to facilitate obtaining master’s degrees in Nursing Leadership and in Education; whereby developing our nurse leaders and educators of tomorrow.
What is your career advice for nurses to develop in their career?
My career advice to new and experienced nurses is to understand that they must function as leaders regardless of title. From the onset, they should embark on a life-long journey, and commit to excellence as they move along their career trajectory. Early in their career, it is important to identify mentors, to emulate desirable behaviors such as advocacy, accountability, empathy, and professionalism. Nurses at all levels should mentor and coach while building strong relationships and developing excellent communication skills. Being knowledgeable about the changing health care landscape requires nurses to maintain curiosity and serve as change agents. Most importantly, nurses should recognize each day that while their accomplishments today are extraordinary, striving to make tomorrow’s accomplishments better is truly how we make the greatest impact in our patients’ lives.
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Meet Truly Together Cardiology Nurse Practitioner Kareem Nugdalla
This post is part of a blog series highlighting Northwell Health’s advanced clinical providers (ACP). Each Northwell Health employee was nominated by their manager as an individual who exemplifies a Northwell Health value.
This month, we’re proud to introduce you to the Truly Together, Kareem Nugdalla, who is currently a cardiology Nurse Practitioner at Southside Hospital in Bay Shore, New York. Read below to learn more about Kareem and what it’s like to be an ACP at Northwell.
Kareem started his career with Northwell in 2013 as a registered nurse on the telemetry unit at North Shore University Hospital. From there, he became certified as a cardiac vascular nurse and then took the next step in his career by accepting a full scholarship as part of the inaugural class of the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies. “My managers encouraged me to become a nurse practitioner and my co-workers supported my dream,” he notes. “Team members have come up to me and said I was their inspiration for going back to school. There was never a roadblock, everyone embodied the ‘Truly Together’ spirit.”
Upon graduating, Kareem became an adult gerontology acute care nurse practitioner and works as a key member of a highly collaborative, interdisciplinary team at Southside Hospital.
What Kareem likes most about working at Southside is the high level of respect and trust that encourages collaboration between all members of the healthcare team, particularly in his relationships with his physician and physician assistant counterparts. Kareem feels that Truly Together collaborative care creates an environment where ideas can be shared and his input is valued. “When everyone works as a team, you can tackle problems by coming up with solutions together. If there is a challenge, I never leave a team member to face it alone. Even if I don’t have the answer, I look for the answer with them.”
Kareem is also proud that his role significantly impacts his local community in a positive way. To him, being part of Northwell is about delivering more than just healthcare; it’s taking care of his own community. “There is a moral compass and a culture of care that drives us to excellence,” says Kareem.
We are proud of Kareem, a Truly Together ACP! If you’re Made for working with a team of exceptional advanced clinical providers, explore our opportunities at Northwell Health.
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Discover the PeriOperative teams on the forefront of cardiac surgery
When it comes to cardiac surgery, Northwell Health is at the forefront of innovation and exceptional care.
In fact, the Department of Health (DOH) has recently ranked Northwell Health cardiac surgery programs among the best in New York State. And exceptional cardiac care wouldn’t be possible without the hardworking nurses, advanced care providers, and surgical technologists who join surgeons in the operating room.
“Being in the cardiac operating room can be demanding but extremely rewarding. It requires a compassion for your patients and love of the operating services and Cardiology,” says Karen Cary, associate executive director at Staten Island University Hospital. “Always come ready to learn and be voracious in your thirst for knowledge.”
Learn more about some of our cardiac surgery programs across Northwell Health:
North Shore University Hospital (NSUH)
Operating room professionals looking to join the cardiac PeriOperative team at North Shore University Hospital would work alongside high-performing, talented team members who are committed to exceptional patient care. NSUH is home to the Sandra Atlas Bass Heart Hospital and has been named one of America’s 50 Best Hospitals for cardiac surgery in 2017 and 2018 by Healthgrades.
Featuring one of New York’s largest cardiothoracic surgery programs, the Heart Hospital has become the first and only full-service destination for heart transplantation in Nassau, Suffolk, Queens, Brooklyn, and Staten Island, New York. The DOH report has also recognized the Heart Hospital for having the state’s best outcomes for certain types of open-heart surgery.
Staten Island University Hospital
Staten Island University’s Heart Institute is known for its cutting-edge techniques, procedures, and skilled health care professionals. The DOH has even ranked their cardiologists, interventionalists, and catheterization and transcatheter aortic valve replacement (TAVR) teams in the top 5% of the nation. Growth continues within this impressive Cardiac PeriOperative Department as it works to perform a full spectrum of increasingly innovative procedures, such as the recently created TAVR program which has already seen success.
Joining the Heart Institute gives PeriOperative professionals the opportunity to work with a compassionate team with a passion for cardiac services. Close collaboration in the operating room and hospital floor ensures the absolute best care for patients and their families.
Lenox Hill Hospital
The award-winning cardiology department at Lenox Hill Hospital has been recognized by Healthgrades as one of America’s 100 best heart programs four years in a row. Lenox Hill is always looking for innovative ways to treat patients; innovation that has led them to performing groundbreaking procedures – such as angiograms and minimally invasive heart surgery.
At Lenox Hill, the cardiology team offers advanced cardiac services in a variety of areas, including electrophysiology, interventional cardiology, and heart failure. Nurses, advanced care providers, and surgical technologists will join the skilled PeriOperative team in a brand-new clinical area.
Do you have the heart for cardiac care? Apply to an open position today!
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What is Northwell Health’s Radiology Administrative Succession Program (RASP)?
The Radiology Administrative Succession Program is a one-year program that develops and enhances Northwell’s radiology leaders to enable them to take the next step in their career. During the program, leaders are provided with educational opportunities, knowledge sharing, hands-on learning and training with senior radiology leaders across the Imaging service line and hospital radiology departments.
“Succession planning is vitally important for ensuring the continued success of any business. The radiology service line has an amazing pool of top talent who we have identified and developed in an effort to fill future roles. Our goal is to focus on cultivating managers from within Northwell to ensure the leaders of the future are in place,” says Melone Pernice, Administrative Director, Radiology at Plainview Hospital.
Radiology team members are nominated by their leaders to participate in RASP and then the RASP Committee selects the final participates based on their nominations. This year, three team members were selected to participate in the inaugural class.
“RASP demonstrated to me that everyone is part of the same team and each person is fully invested in your success. All components of the program — from the subject matter classes, system level meetings and one-on-one mentoring — gave me the confidence I would need to handle any future obstacles. RASP is essential to ensure the future leaders are prepared for tomorrow, “says RASP participant Adrienne Wilson, radiology manager at Plainview Hospital.
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2019 President’s Award Finalist- Exceptional Patient/Customer Experience
Each year, Northwell’s President’s Awards recognize team members who not only surpass our expectations and standards of excellence, but also those who drive innovative business outcomes.
The Exceptional Patient/Customer Experience award recognizes an individual who is Made for Northwell Health: made for caring and protecting our patients and communities – made for leading innovation and change that inspires our colleagues and turns tomorrow into a breathtaking opportunity. Meet this year’s finalists.
Salvatore Dimatteo
Supervisor, Rehabilitation Services, STARS, Huntington
A football injury that could have ended his collegiate football career instead inspired Sal Dimatteo to the profession of physical therapy, where he leads a practice filled with compassion for patients. As a physical therapist supervising rehabilitation at the STARS Huntington location, he overcame his disappointment at low Press Ganey patient scores the office was receiving by reaching out to colleagues and coming up with distinctive and fresh ways of encouraging team members and patients to provide feedback.
Sal’s approach led to a huge surge in responses and improved scores. Under his leadership, STARS Huntington was ranked in the 98th percentile nationally (a score of 98.5) for Likelihood to Recommend for 2018. This was the highest ranking for all STARS locations as well as the Northwell Outpatient Rehabilitation Network.
His hands-on style nurtures a team approach to provide patients with the best care. And Sal’s leadership brings out the best in his team — bringing them together as a cohesive unit and empowered to provide the best possible service. His upbeat, positive style and work ethic encourages the team member to perform at a high level and bring the best possible care to patients.
Kacey Farber, LMSW
Social Worker, Huntington Hospital
Kacey Farber went from a teaching career to one of social work and a transformative role as a leader in helping families cope with the loss of a baby. Dissatisfied with the resources available that would allow her to assist grieving families, she decided to create her own.
Kacey connected first with the Star Legacy Foundation, which works to increase awareness about neonatal loss and increase family support. She then established the Huntington Hospital
Bereavement and Support Group. Working with a network of families who had lost babies led to a plan to create a perinatal bereavement garden, a warm and comforting space to memorialize lost children. She coordinated fundraising to support the garden, which opened last fall.
As a dedicated problem solver, Kacey identified a need and fixed it through research, planning, networking and fundraising. She also helps manage the bundled orthopedic patients and has become an expert on providing transitional care. In addition, she was the first-ever mentor for Master level social work candidates in the Case Management department. Kacey is also the certified intern supervisor for the department’s three social work interns. She is an incredible mentor and has motivated others to become a certified social work intern supervisor.
Bulah Martin
Lead Phlebotomist, Northwell Health Labs
As lead phlebotomist, Bulah Martin has a knack of turning an unpopular but vital task into an experience that makes people smile. Having their blood drawn is rarely a happily anticipated event. With Bulah, her skills at minimizing the unpleasant aspects of the service, combined with her cheery personality, make for successful outcomes.
Bulah often works with special needs or very sick children where making the procedure go smoothly can be a challenge. She frequently has physicians asking for her by name. By decorating two rooms with playful decals of animals and nature, she minimizes the presence of medical equipment. Bulah has her equipment ready when the patient enters the room, gives small gifts to young children, which she pays for out of her own pocket, and eases the worries of parents who in turn, are able to calm their children. Her creative solutions ensures the necessary work of blood collection happens successfully.
Phlebotomists at Northwell Health Labs provide blood collection services for more than one million patients every year — in many cases after taking into consideration and resolving the fears and resistance of patients. Bulah teaches techniques for collecting blood samples from children and infants, and mentors phlebotomists all over the health system to show them “how it’s done,” leading patients with a positive sense of the quality performance that Northwell represents.
Adrian Mazur
Chaplain, Cohen Children’s Medical Center
Chaplain Adrian Mazur has chosen to work in the midst of medical crisis, supporting the smallest patients and their families in the Neonatal Intensive Care Unit as they try to cope with life threatening illnesses. It is his empathy that others quickly notice as he helps fearful, weary and distressed parents who are trying to cope with some of the worst days of their lives.
Adrian, who came to the ministry from a career in finance and volunteer work with an orphanage in Ukraine, works with adolescents in pediatric hematology/oncology. There he helps to establish a connection and genuine trust as the young patients face their own mortality, changes in their appearance and an overall loss of health and stamina.
Often, Adrian plays a significant role in the lives of families that ultimately lose their child to illness. In one instance, he later drove through a snowstorm to be with one such couple at the birth of another child. It is through his presence, compassion, dedication, prayers and listening ear that he helps patients and parents redefine their hopes and maintain their dreams. Adrian’s presence brings a vitality to the hospital and all those he touches.
Kelly Ann Moed MSN, RN-BC, CSPHP
Development Instructor, Staten Island University Hospital
Kelly Ann Moed turned an idea she developed during graduate studies into a program to safeguard the well-being of hospital staff through the prevention of injuries. Taking care of patients starts with making sure our team members are well. Her Safe Patient Handling Program has led to a significant decline in the number of workforce injuries. Kelly Ann’s passion, caring and knowledge are the driving forces that have made this innovative program a success.
She has been the driving force in making sure hospital team members are properly trained and educated on the use of equipment to move and transfer patients.
Her program took a creative turn recently with Workforce Safety Olympics. It was a fun way for the team members to demonstrate their Safe Patient Handling expertise and the use of equipment to transfer and lift patients. These groups were presented with various scenarios where, within a specific time frame, together they needed to exhibit the proper choices in equipment, communication with each other and the patient, and appropriate transfer technique. The Staten Island University Hospital team members took home the gold trophy.
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2019 President’s Award Finalists: Innovation
Each year, Northwell’s President’s Awards recognize team members who not only surpass our expectations and standards of excellence, but also those who drive innovative business outcomes.
The Innovation award recognizes team members who were finalists in the Innovation Challenge. Northwell’s Innovation Challenge empowers team members to come up with the next big health care innovation in areas such as revenue through new or existing channels, improve patient experience, improve quality of care, positively impact health outcomes and so much more. As an organization, we understand that our people are the ones who bring our patient care to the next level, and this program gives them an opportunity to share their big ideas. Meet this year’s finalists.
AccuLABeler
AccuLABeler represents a proprietary middle-ware solution that interfaces with existing robotics machinery and a lab information system (LIS) to more efficiently relabel tubes referred to the lab for analysis from non-system sources. At Northwell, the current workflow requires 12 FTEs who perform accessioning and relabeling of these tubes. The total available market encompasses reference laboratories in the United States and abroad.
Bedside Voice Assistant
The Bedside Voice Assistant (BVA) involves the continued development of an existing prototype of a bed-side Alexa based voice assistant created by members of the Northwell Innovation Center. This innovation represents a developed software product which is cloud based, HIPAA compliant and will be agnostic to EMR system for integration and scalability.
EDCAP aza-Peptide Building Blocks for Preferred Drug Characteristics
Many pharmaceutical drugs are peptides, small fragments of proteins. When carefully chosen, peptides offer the advantage of selectivity toward a target coupled with minimal adverse side effects. However, peptides suffer from a very short half-life, and their effect can be very short lived because they are destroyed in seconds in the blood. The EDCAP technology offers a general solution to this stability issue through changing the labile peptide bond to an alternate bond that is resistant to peptidases (stable for hours in the blood).
LabFly: Mobile Phlebotomy App
The proposed innovation reflects the development of a mobile blood drawing solution for patients and caregivers. As developed, LabFly would serve as the patient facing application, and integrate with LabFly Phleb, a phlebotomist facing application. The applications have been reviewed by the Northwell OCIO, OCIO security review, penetration tests and a QM validation. Future development of the application could support on demand appointments for flu shots and strep testing, and/or integration with care delivery within emergency rooms.
Real-Time Actionable Data (RAD)
The RAD invention represents a data analysis and reporting tool which provides real time, actionable data related to ED utilization and the allocation of clinical resources. RAD addresses an unmet need in many if not all emergency rooms by supporting data driven, patient specific, decision making. This product builds upon the work conducted over the past several years within the Northwell Emergency Medicine service line.
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An Appointment With: Edward Fraser, VP, Community Relations
Since joining the health system in 2006, Edward’s career has evolved from his role at Southside Hospital within the Human Resources department to Nursing Education, and then to the department of Community Relations. He has grown from director of community relations at Southside Hospital to, vice president of Community Relations for the entire organization.
In addition to his role as VP, Edward is Co-Chair of Northwell’s EXPRESSIONS Business Employee Resource Group (BERG). Beyond Northwell, he’s also an active member of many community organizations and is currently enrolled in the Energeia Partnership Program at Molloy College. Throughout every step of his career, Edward has been known for his deep and abiding commitment to his family and to the many communities he serves.
We sat down with Edward to talk about the work of Community Relations and Northwell’s EXPRESSIONS BERG.
Tell us about the work of Northwell’s Community Relations team.
The Community Relations team handles community outreach, corporate sponsorships and promotes employee engagement initiatives for the health system. I’ve worked to build a dedicated team that connects with the communities surrounding our hospitals to bring education and build partnerships with local businesses, faith-based organizations, school districts and charitable organizations. We also manage two immediate care centers on Fire Island, acting as their premier health care provider.
Another big initiative we oversee along with finance is Community Benefit. Community benefits are programs or activities that provide treatment and/or promote health and healing as a response to identified community needs. They increase access to health care and improve community health. Community Benefit tracking is required for all not-for-profit hospitals seeking to maintain their tax-exempt status, as part of the Affordable Care Act.
Tell us more about the impact your team is making on the communities we serve.
With team members being active members of many community organizations including many Chambers of Commerce, Splashes of Hope, as well as Islip Food for Hope. Inc., we’re able to keep an eye on how trends are impacting our community.
How has the EXPRESSIONS Business Employee Resource Group (BERG) evolved?
Northwell’s EXPRESSIONS BERG is an LGBTQ Employee Diversity group. EXPRESSIONS has grown to be comprised of more than 400 Northwell team members who identify as members, or are allies of the LGBTQIA+ community. EXPRESSIONS was created to ensure our employees have a voice and the opportunity to be heard. It’s initiatives like this that led to Northwell being named among the 50 employers recognized for fostering an inclusive workplace for members of the LGBTQIA+ community and ranking second nationally and No. 1 in New York State as a top health systems for diversity on DiversityInc’s top Hospitals & Health Systems for Diversity list.
Additionally, we oversee is the annual system-wide survey with the Human Rights Campaign (HRC) for the Healthcare Equality Index (HEI) which is the national benchmarking tool evaluating healthcare practices and policies as related to the equity and inclusion of our LGBTQ patients, visitors and employees. Northwell just scored 100% on all 25 surveys that were submitted for this year.
What activities does Northwell Health have planned to celebrate Pride Month?
The EXPRESSIONS BERG is participating in many exciting festivals and marches throughout the month of June to celebrate Pride month. As part of Northwell’s commitment to the LGBTQIA+ community, the health system has partnered with NYC Pride to serve as a principal sponsor of events tied to WorldPride 2019 and celebrate the 50th anniversary of the Stonewall uprising. Northwell’s platinum sponsorship with the nonprofit Heritage of Pride, Inc., the organization that produces New York City’s official LGBTQIA+ Pride events, the March, PrideFest and Family Movie Night. We’ll also have a presence at Westchester Loft Pride, Rockland County Pride, Queens Pride, Long Island Pride and Cherry Grove Pride. If you are in the area, join us!
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College students gain first-hand, non-clinical healthcare experience through summer internships
A summer internship provides students with the experiential learning, skills, and connections they need to build a future in their desired industry. Northwell Health’s programmatic internships are the perfect stepping stone to starting a non-clinical career in healthcare.
Students interested in non-clinical careers in healthcare had the opportunity to apply for a diverse selection of unique internships this summer – and potentially lay the groundwork for becoming a full-time employee.
Learn about some of our non-clinical internship programs below:
Hospitality in Healthcare Internships
Our hospitality interns will focus on a holistic approach to enhancing the patient and customer experience. Working within the Office of Patient & Customer Experience (OPCE), interns will explore how a great patient experience can drive meaningful results to patient care.
At the end of the comprehensive internship, students will have worked on projects including coordinating surveys for improvement opportunities, working with volunteer programs, and training and on-boarding team members on patient experience.
Development Internships
If you have a passion for making a difference through philanthropy efforts, then an internship with the Northwell Health Foundation is for you. During this extensive program, interns will get to experience working in a healthcare development office and gain professional skills.
Development interns will get to work on various projects such as frontline fundraising, operations, communications and stewardship, special events and direct marketing and annual giving campaigns.
Corporate Internships
Students looking to become immersed in the business-side of healthcare might be interested in the Corporate Summer Internship Program which spans across many non-clinical departments. As an intern, students will be provided with exceptional educational opportunities, including a specialized Learning & Engagement series that’ll cover topics from organizational awareness to resume writing and interview skills. To complete their development, they’ll work in groups on capstone projects throughout the summer before presenting them at the end of the program.
As a corporate intern, students may be assigned to a variety of departments including but not limited to:
- Financial Reporting
- Office of Legal Affairs
- Workforce Safety
- Strategic Planning
- Center for Emergency Medicine
- Northwell Ventures
- Center for Learning and Innovation
- TeleHealth
- Revenue Cycle
- Facility Services
Information Services Internships
College students can help bring Information Technology and Services to life with an internship at Northwell. During their internship, students discover how Health IT capabilities are critical to our ability to deliver exceptional care. Through hands-on learning, interns gain skills in strategic planning, management, deployment, coordination and integration.
IT interns can gain exposure to technology areas like:
- Application and Business Solutions
- Cellular Services
- Client Services
- Data Center
- Facilities Management
- End User Services
- Finance
- Infrastructure
- IT Security and Risk Management
- Medical Informatics
- Project Management
- Strategic Planning
- Service Management
- Telecommunications
For those looking to get into healthcare operations, the Healthcare Management Program provides ambitious college juniors with the opportunity to work on operations, finance and patient experience projects. Learn more about the HMP internship here.
Interested in a Northwell internship? Sign up to our Student Talent Community today!
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Meet Truly Ambitious Neurology Practice Nurse Practitioner Nichole Lopez
This post is part of a blog series highlighting Northwell Health’s advanced clinical providers (ACP). Each Northwell Health employee was nominated by their manager as an individual who exemplifies a central Northwell Health value. This month, we’re proud to introduce you to the Truly Ambitious Nichole Lopez, a nurse practitioner (NP) in one of Northwell Health’s neurology practices, who recently earned her Doctorate of Nursing Practice (DNP). Read below to learn more about Nichole and what it’s like to be an ACP at Northwell.
Nichole Lopez started her healthcare career working as a hospital volunteer at age 16. By 18, she’d become an LPN. From there, she continued to invest in herself and her education, earning her Family Nurse Practitioner degree. It was then that Nichole first joined Northwell as a neurology pain and headache NP.
What Nichole likes best about being a nurse practitioner at Northwell is having the autonomy to provide patient-centered care that treats a patient holistically. Her desire to provide the best quality and access to care is what inspired her to earn her DNP degree.
A degree Nichole says wouldn’t have been possible without the growth and career development opportunities at Northwell. “Not only did Northwell provide financial support through their tuition assistance program, my colleagues supported me as well,” says Nichole. Throughout her DNP program, physicians, administrators and nurse practitioners alike provided encouragement and helped her reach project goals.
“With healthcare continuously changing it is extremely important for nurses who possess critical knowledge, to continue their education in order to ensure the best outcomes for patients,” advises Nichole. “It makes me feel terrific when I can inspire others to continue their education with the support provided by Northwell.” And that includes her own family!
Nichole’s oldest daughter is currently following in her footsteps and is entering her second year of her nursing education. “At my graduation ceremony, my daughter made a statement,” shares Nichole. “She said ‘Mom, watching all of your hard work and determination both academically and clinically is what inspires me to work hard and strive for greatness.’”
We know Nichole is proud of her daughter … and we are equally proud of Nichole, a Truly Ambitious ACP! If you’re Made for working with a team of exceptional advanced clinical providers, explore our opportunities at Northwell Health.
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2019 President’s Award Finalists: Teamwork
Each year, Northwell’s President’s Awards recognize team members who not only surpass our expectations and standards of excellence, but also those who drive innovative business outcomes.
The Teamwork award recognizes a team who is flexible, hardworking and made for unwavering support. They successfully collaborate to improve quality, financial performance and/or patient-centric care by leveraging and embracing diversity while creating a feeling of belonging. Meet this year’s finalists.
Deliver the Vote
Lenox Hill Hospital
A pair of nurses with a strong commitment to upholding the right to vote, and an amazing determination not to take no for an answer enabled dozens of hospitalized patients to participate in the American electoral system.
Their efforts began two years ago when a patient inquired about voting but at that point, they were unable to help. Ahead of the 2018 election, Lisa Schavrien and Erin Smith decided to be pro-active, exploring ways to help their patients be heard at the ballot box. Their inquiries led them to a series of rejections by boards of elections, non-responses from political offices and a trip to a courtroom in Queens.
With the help from other volunteers, they canvassed their hospital for patients who wanted to vote. In one room, a patient facing brain surgery managed to cast her vote before surgery; in another, a patient’s partner was unable to get a ballot for the patient because they weren’t married, but Lisa obtained a ballot for him.
Voting may not seem like an issue clinical team members need to tackle, and they could find no other hospital making the same effort, but thanks to this team that went above and beyond, 75 Northwell patients were able to cast their ballots.
ECMO-TO-GO
Long Island Jewish Medical Center, North Shore University Hospital, Southside Hospital
Made up of a team of well-honed specialists, ECMO-TO-GO takes its life-saving skills wherever they are needed, elevating the level of care available to seriously ill patients. The team develops its successes with the cardiopulmonary bypass technique through continuity of communication and care delivered by all team members, commitment to continuous improvement and the depth of care provided by experts from across Northwell. The innovative approach of the team traveling to the patient rather than the other way around means a highly qualified, seasoned team is available to the sickest of patients. With a mortality rate of about 50 percent in these kinds of patients, the concept of such a team grew out of the establishment of an acute lung injury program at Long Island Jewish Medical Center and the launch of a heart transplant program. Northwell physicians recognized the need to provide stable, quality care as quickly as possible, leading to the ECMOTO- GO program.
The strength of the group comes from their ability to harness their differences in expertise to meet the dire needs of a complicated patient population. They do so with seamless coordination, deep compassion, and deliberate communication ultimately forging something stronger than any individual person.
Food as Health Implementation Team
Long Island Jewish Valley Stream
Team members have put reliable access to food at the center of a pioneering effort to improve the health of their patients. After people in multiple departments recognized that some patients had trouble finding affordable, nutritious food when they returned home, a team came together to brainstorm some solutions. Their conclusions: provide discharged patients with the resources to find affordable foods and to prepare meals that would help restore them to health.
The Food as Health (FAH) Program screens patients from the outpatient wound care center, and one inpatient unit for food insecurity. Patients in need with nutrition-related conditions (e.g. diabetes, hypertension, unintentional weight loss) are referred to the appropriate FAH service arm for support. Patients who are mobile and able to cook for themselves are referred to the FAH hospital-based onsite resource center. The patient is provided two days’ worth of nutritious emergency food, nutrition education and counseling, and referrals to community resources.
The collaborative effort of the multidisciplinary workgroup to identify clinical partners, establish workflows, reports and outcomes is a significant reason for the successful implementation of the FAH program. The team continues to work together to identify the outcome measures and establish reporting to demonstrate improvement in patient outcomes and hospital data such as decreased readmissions.
Inpatient Charge Capture (IPCC)
Corporate, Revenue Cycle Operations, Medical Group
When a small group of data-savvy professionals began examining the question of whether Northwell was billing and collecting for every professional service provided in hospitals, it quickly became clear that they needed more expertise.
The question of revenue capture is a long-standing one and quantifying it and executing a process across the health system was huge challenge. The team grew to involve several Information Services disciplines and data experts and as it grew, so did the project. Instead of finding a basic report on where to find the revenue opportunities, the team produced much more. They came up with a real-time, web-based tool that allows service lines and/ or individuals to know what the missing billing opportunities are daily/weekly/monthly. It allows the user to filter by service line, hospital, provider and unit. The tool is easy to navigate and provides a weekly “subscription” service for providers.
The deep dive in the collaborative effort also identified a $10 million revenue opportunity for Northwell, the result of experts collaborating and using their own areas of expertise to produce a positive outcome.
Northwell Transfusion Medicine
Northwell Health Labs
A team of professionals collaborated to take on the challenge of ensuring Northwell hospitals maintained fresh and adequate supply of platelets to cope with both routine and emergency use. Maintaining a blood product supply is essential to optimal patient care, but daily usage can be difficult to forecast. Platelets, expensive to produce, test and store, have a short shelf life and frequently expire before they can be used.
This team’s bold solution to meeting the need and reducing costly waste was to develop a delivery system that moves blood products throughout the health system, with many ultimately winding up at the hospitals that routinely need them the most. Breaking away from the existing system, the team began with data, figuring out a system to outline a new distribution process. That birthed a “Round Robin” transportation system to reduce supplemental and emergency deliveries. The concept of rotating platelets from the community hospitals to the final destination of one of two tertiary hospitals is based on usage. Long Island Jewish Medical Center and North Shore University Hospital combined utilize as many as 50 units a day for Cardiac, Trauma, Surgical, Oncology and Transplant services. Through extensive monitoring and trending of patient platelet needs, a dramatic savings of more than $200,000 was realized in 2018 in expiration waste.
School-Based Vocational Services
South Oaks Hospital
A committed group of professionals provides students challenged by intellectual and developmental disabilities with services that are tailored to individuals from 27 school districts across Long Island. Students receive coachin g, job readiness training and social skills development in both a classroom and professional setting with more than 100 participating companies with the goal of promoting independence and developing skills to prepare these young adults to enter the workforce after graduation.
The collaboration of these team members led to 64% of the graduating students finding employment post-graduation. On a daily basis, this team manages to touch the lives of more than 200 youths and parents, on Long Island. Nearly all of the team members work remotely and are required to travel throughout their day to meet the needs of the various sites they are working to serve.
The team has been able to create new approaches to learning in school settings by implementing in-school businesses where students can improve work readiness skills. Through personal dedication and putting creativity to work, they are making big differences in the lives of these students.
The Fin
Feinstein Institute for Medical Research
Experts with a diverse set of skills devised and conducted the first pilot clinical trial of the Fin, a novel 3D-printed swim prosthesis designed for use in a recreational pool setting. The dedicated group was seeking ways to improve recreational opportunities for people with lower-limb amputations, who, according to studies, are less likely to participate in physical activity than the general population.
Often working on their own time, they established protocols to ensure a thorough test that respected each individual’s dignity and needs while examining all aspects of the prosthesis. The most common design for a swim prosthesis has a fixed angle foot (“ankle foot”) that is at 90 degrees with the floor, which, while it is easy to use in the water, is not useful when walking over ground or transitioning into and out of the water. The 3-D printing also significantly lowers the typical cost of the prosthesis.
All participants in the test found the prosthesis easy to put on and take off. The majority (71%) of participants reported being extremely satisfied with the prosthesis.
Every member of the multidisciplinary team brought to the project their passion for wanting to improve the quality of life, participation and inclusion for individuals with lower limb amputations.
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7 ways to heat up your career this summer
Summer is here and with the changes of the season comes sunshine, beaches, vacation and…career development? Though it may be tempting to slip into vacation mode full-time, summer offers a lot of opportunities to enhance your career without giving up your fun in the sun.
Develop new skills
Offering to cover projects for your coworkers while they’re on vacation allows you to develop new skills and gain first-hand experience that you may not typically get in your role. Work with your manager and teammate to prepare for their absence. You will show your team spirit and ambition along the way!
Summer reading
Summer reading shouldn’t end after high school graduation. Whether you’re hitting the beach or sitting poolside, don’t miss the perfect opportunity to refine your skills. Relaxing with a good professional development book can help you learn how to boost your leadership skills, improve how you communicate, and provide self-reflection.
Make use of the extra sunshine
The sun is rising earlier, and you could too! Develop a morning routine that helps you take advantage of the summer season. Start your morning off right with meditation, exercise, create a to-do list, eat a healthy breakfast, or simply enjoy a cup of coffee outside.
Revamp your online presence
Grab some shade and take some time to update your LinkedIn profile with your latest work information and skills, plus connect with coworkers and friends to grow your network.
Hold meetings outdoors
Head outdoors for lunch or hold your team meetings at the park. Have lunch with your mentor on a regular basis to grow and develop your skills while checking in for feedback and advice. And instead of the usual indoor staff meetings, take a field trip to the park for some team building activities. With everyone eager to get some sun, planning some outside activities is the perfect way to regroup this summer.
Volunteer
Invest in yourself while making an impact on others. This summer find an opportunity to give back to the community by volunteering or if you are a Northwell employee, get active in one of our Business Employee Resource Groups (BERGs). Meet new people and help your community.
Enjoy your vacation
While it’s important to develop professionally, it’s also important to take time off! Enjoy your summer vacation and schedule some time away from work and the internet. And even better, studies have shown that summer vacations help boost your productivity once you’ve returned and you’re able to reinvigorate your career with a fresh mindset.
Are you ready to take your career to the next level? Apply to Northwell Health today!
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Building blocks of success in Healthcare Management Program Internship
This summer in the Healthcare Management Program (HMP), 34 summer associates will work with Northwell Health professionals across and service lines such as Emergency Medicine, Health Solutions, Imaging and Cancer. These ambitious college juniors will work closely with their mentors over the next 10 weeks and contribute to operations, finance and patient experience projects while developing the foundation for a long-term career in healthcare.
The students are from schools across the country including Cornell University, University of Alabama, Colgate University, Binghamton University, University of North Carolina, and Hofstra University among others. They develop an understanding of healthcare administration through hands-on projects such as capital planning, throughput initiatives, utilization & costs effectiveness analysis, redesigning of hospital units, new facility process mapping, annual report creation and much more. Each associate has their own unique experience based on where they work while participating in a cohesive program.
Over the past few years, the program has grown and this summer is no exception. The success of the program has led to the number of summer associate positions increasing from 23 to 34, and by listening to the feedback from previous associates and their mentors, the program has also expanded from 8 to 10 weeks..
And the unique program goes beyond just these 10 weeks. At the end of the summer, interns are encouraged to apply for the HMP’s sister program, the Management Associate Program (MAP). This highly competitive two-year program gives new graduates the opportunity to enter healthcare administration after graduation. This year, approximately 80 percent of our MAP positions were filled by associates from the 2018 HMP class.
Hear from some of our 2019 HMP associates on what they’re most excited about this summer:
Jenna Pasternak,
Orthopedic Service Line
“I’m excited for the broad set of skills and to experience the breadth of Northwell as a health system. I’m also looking forward to working with the other interns because we have such different backgrounds.”
Shivana Seegolam,
Emergency Medicine Service Line
“I’m interested to learn the values of Northwell and I’m excited to see how the projects I get put on are able to help the long term goals of the health system.”
Brittany Steineke, Cohen Children’s Medical Center, Jessica Dobkin, Northwell Health at Home, Janice Kim, CTS/Cardiology, and
Aarshia Jain, Cohen Children’s Medical Center
“The HMP internship program is a unique opportunity for undergraduate students. We’re excited to live together, work together, and grow together.”
Matthew Ventre,
Northwell Health Solutions
“I’m looking to get hands-on experience in healthcare management. Being able to start networking while in college is important, especially in a health system that is continuously expanding.”
Abraham Polakunnil,
System Operations
“There’s so many people that work in a hospital, from the secretary to financial officer and I’m excited to get to know everyone. It’s the people that make the culture in healthcare from the first moment they interact with a patient and impact that experience.”
Yash Sehgal, Orthopedic Service Line, Megan Jean Louis, Brooklyn Region-Maimonides, Alicia Golyski, Southside Hospital and Katherine Hegermiller, Peconic Bay Medical Center
“We are most excited to work with the team to help improve operations within our locations. It’s a unique opportunity to lean how healthcare administration collaborate with clinicians within a hospital to create a positive change.”
Chasin Mizrahi, CTS/Cardiology
“Having previously been a long-term patient with Northwell, I’m so excited to see the other side of the care I received. I’m hoping to use my experience and history as a patient at Lenox Hill Hospital to enact change and even further improve the patient experience.”
Nicholas Vasquez,
Zucker Hillside Hospital
“I’m excited to find how engineering tools and applications can be integrated at Northwell within operations. I want to get a full range to experiences to all the ways I can apply my major within healthcare.”
Achyut Dasgupta,
Southside Hospital
“As a biology major, I was left wondering which direction I’d go after school. I still don’t know, but I’m excited to see how my skill set can help in the background of a hospital within administration.”
Jeremy Holden, LIJ Valley Stream Hospital
“This is an amazing opportunity to grow professionally while making a positive impact on the lives of those who need healthcare.”
Cameron Boswell,
MEETH
“I’ve previously worked in clinical healthcare and now being able to see the other side of it, and see how administration can directly impact the patients, will give me a well-rounded look on how to best improve healthcare operations.”
Lindsey Feuerzeig, Imaging Service Line and Sherri Gormon, LIJ Forest Hills Hospital
“We’re looking forward to learning how daily operations impact care, and seeing how what they do every day can make patient care more accessible and effective.”
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2019 President’s Award Finalist: Leader of the Year
Each year, Northwell’s President’s Awards recognize team members who not only surpass our expectations and standards of excellence, but also those who drive innovative business outcomes.
The Leader of the Year award recognizes an individual who is made for Northwell Health because Northwell was not made for just anyone. It’s their spark and instinct to care that changes lives. This leader always acts with intent, with heart and with passion. They communicate openly while providing empathy and support, gains and shares expertise with others, acts honestly, professionally, and consistently achieves high-level results. Meet this year’s finalists.
Mary Brennan, RN
Associate Director, Nursing Education, North Shore University Hospital
Mary Brennan’s dedication to improving the lives of patients inspires colleagues and many well beyond Northwell. She is a worldwide thought leader on wound and ostomy care, improving on the prevention and treatment of skin wounds, and teaching others how to help patients and their families avoid suffering.
Her work combating pressure wounds has led to the naming of a medical condition in her honor . Working with Nurse Manager Kathy Trombley, the pair identified the differences between pressure injuries and terminal tissue injury. This research has yielded a tool that assists nurses in identifying patients who are in the last hours of life, which allows team members to empathetically communicate with family members.
A Wound Care Symposium first proposed by Mary has turned into an interdisciplinary two-day conference at Hofstra University that attracts both physicians and nurses. Her leadership includes publishing papers on wound care, as well as building and overseeing a North Shore University Hospital team of more than 100 skin care champions. Her creative strategies have contributed to the success of this program, keeping others engaged and involved in identifying best practices to reduce incidents of pressure injuries. Thanks to her efforts, hundreds of team members at Northwell and thousands of others around the world know how to prevent and treat thiscomplex clinical problem.
Ryan J. Guda, RN
Nurse Manager, Dialysis Services, Ambulatory
Building on his array of experiences in different fields, Ryan Guda has rebuilt a workplace that adapts to change and established a culture of respect with dramatic effects on the quality of care.
Shortly after joining Northwell in 2015, Ryan met with each team member to hear their opinions about their work environment. By listening and acknowledging his team’s feelings, he was able to re-direct negative behavior in a nonjudgmental manner and win their trust. Even his adept computer skills helped during a transition to electronic record-keeping.
Ryan quickly became an agent of change that has improved the work environment and directly affected the quality of services delivered to patients living with end-stage renal failure. He was successful in turning the team members’ fear of change into hope.
Marcia Hall, RN
Director, Patient Services, Northwell Health At Home
Marcia Hall is known for her enthusiastic, even disposition and willingness to step up to assist team members. She has a talent for connecting with patients and staff alike. As a leader in a busy business unit, Marcia sees her role as the person who supports, teaches and always tries to lighten the load of those in the office and out in the field. By making herself available to patients and team members alike, she is able to allay concerns and offer encouragement to those who need it.
Marcia was an early adopter of “Leader Rounds,” an innovative approach more difficult to accomplish with patients in the community, and advises supervisors to take time each day to assess what they are seeing in patient care, to spot trends or potential problems.
As a leader determined to spread positivity, Marcia looks to motivate people to be their best, whatever the challenge. She stands by team members who might feel overwhelmed by the responsibilities of caring for patients in the field. Reducing unnecessary hospitalizations is a key part of the Health At Home program and requires attention to detail. Above all, she demonstrates a strong ability to connect with patients and their families, a calming force to those facing a difficult situation.
Robert Kerner Jr., JD, EdD, RN, EMT-P, CHSE
Assistant Vice President, Patient Safety Institute, Assistant Professor, Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies
Dr. Robert Kerner engages his team through reflective questions, allowing team members to self-direct on projects and listening to them in a style that makes everyone feel that they’re a valuable part of the team. He demonstrates concern for his colleagues, both personally and professionally, strengthening their connection to their profession and their colleagues. Dr. Kerner is committed to educational and clinical innovation and regularly puts forth new methods to meet the needs of our customers.
His ability to bring innovation in education from PSI to the units has been instrumental in allowing team members from Northwell to benefit from these efforts. Dr. Kerner has and continues to nurture relationships with both new and seasoned customers, as well as serve outside communities. Leaders from across Northwell reach out to Dr. Kerner to assist with projects that will enhance communication, situational awareness and competency skill sets in a variety of venues.
Paula McAvoy
Senior Administrative Director, Hospice and Palliative Care, University Hospice, Staten Island University Hospital
Compassion and a set of values that includes connectedness, awareness, respect and empathy guide the work of Paula McAvoy. She is 100 percent committed to caring for those facing the end of their lives. She ensures that her team members feel valued and engaged as they apply those beliefs to their patients and each other. Paula believes in an open-door policy to make sure open lines of communication are maintained.
Despite her heavy workload, she sets an example for colleagues with her commitment to professional development. She leads a session “Building High Performance Teams” as part of Northwell’s Leadership Essentials program.
In nearly 30 years at Staten Island University Hospital, she has excelled in any number of roles, where she began as an on-call hospice nurse, and has become a recognized expert in the field of end-of-life care.
Nina Ng, RN
Assistant Director, Nursing, Syosset Hospital
A deeply held concern for the suffering of refugees, victims of war and poverty has stirred Nina Ng to travel the world to deliver compassionate care to those in need. Nursing was the career she chose and for the first few years, she focused on learning all she could to develop her career. Then a trip to Haiti to care for orphans after a hurricane refocused her priorities and has nurtured a desire to take a leadership role in health care by helping the underserved, underprivileged, abused and forgotten people of war-torn and destroyed countries. After several trips abroad, including into a war zone, Nina has a desire to continue to expand her influence locally, regionally and globally, and continues to find new ways she can positively affect the lives of others.
Nina’s desire to lead isn’t limited to the world stage. She insists on accountability and recently published an article in the Journal for Emergency Nursing about workplace bullying.
Nina also has taken the initiative to reduce pressure wounds in patients with enhanced collaboration between the Emergency and Inpatient departments.
Northwell and Syosset Hospital benefit from Nina’s leadership and compassion, and her actions represent a total commitment to our values.
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Video: Explore Nurse Practitioner and Physician Assistant Careers at Northwell Health
/in Advance Clinical Providers /by Symphony Talent